Customer Reviews for U-Haul Moving & Storage at Bladensburg

8 417 évaluations

1750 Bladensburg Rd NE   Washington, DC 20002
(@ New York Av)

(202) 529-4676

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(202) 529-4676

1750 Bladensburg Rd NE
Washington, DC 20002
(@ New York Av)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARMEL WILKES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN HOFER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Evans 
Évaluation :
1

I rented a furniture dolly. It's $12-15 dollars. However, they charge you $40 dollars if you need to keep it an extra day during your rental. So I paid 40 dollars for an extra day, for the U-haul truck. And they charged me $40 dollars for the dolly. Ridiculous. I have submitted a complaint to corporate. The workers themselves were nice but the pricing is completely upside down. If you get a u-haul, NEVER get a dolly. You can get one at Walmart for less than 40.

Frederick Nelson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL RICHARDSON 
Évaluation :
4

Help the

Tony Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE FRY 
Évaluation :
5

Excellent customer service, by Ms. Amber.

ALFRED BOYD 
Évaluation :
5

Amber and the rest of the staff were so very pleasant. I want to also mention that the woman who handled my rental process at the front desk was the best she had wonderful customer service and she walked me through the entire registration process again she's the BEST!

Gerard Tyler 
Évaluation :
2

Requiring all guests to use the online check-in without having proper instructions regardless of the type of pick up selected during the reservation was counterproductive. There was no clear line within the store itself to pick up keys, which created unnecessary confusion and a lengthy process.

Andrea Bongco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Clement 
Évaluation :
5

Customer Service is Outstanding

Gerri Weaver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph Johnson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lazaro Hernandez Garcia 
Évaluation :
5

Great customer service from General manager Marcella.

kevin montgomery 
Évaluation :
3

The customer service was amazing but the equipment sucked the ratchets were so rusty. They were not functioning properly. I had to call roadside assistance to help get the straps off my tire. Roadside did come with an hour; I was very much appreciative of that.

Mercedes Jacobs 
Évaluation :
1

Making sure your representatives and Wifi computer equipment is working and they know how to use it. I feel if I made a reservation a week but person couldn't get me serviced after 1 to two hours is sad. Watching other customers be waited on and out the number was about 5.

DELIMA TOLSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEROLD BRIGHT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John McIlwaine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADA CARTWRIGHT 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff Planty 
Évaluation :
5

The employee that assisted me with my check in was pleasant and very helpful. When I returned the vehicle, the manager, Marcella was courteous, pleasant, professional and efficient. I am extremely pleased with the staff and service at this location , which is close to my residence. I would recommend this location to others. Great Job Bladensburg NE UHaul staff.

Adrienne Thurston 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christan O'Brien 
Évaluation :
5

I had a great experience at U-Haul. The customer service was awesome. Very knowledgeable technician troubleshooting my problem without incident. Thank you for the assistance and I will be using that location again.

EARL BEDNEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ebony Graham 
Évaluation :
4

I was satisfied

Ramondia Simmons 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TABATHA JONES 
Évaluation :
3

One thing you can improve is the computer system at the counters. I came to check out and the system was down completely. I had to wait thirty minutes or more to complete my purchase. The employee stated this normally happens on a daily basis or every so often. I wish it was more convenient because time is everything.

Joshua Ragland 
Évaluation :
5

S.O.

Benjamin Rex 
Évaluation :
5

Best customer service ever

ERIC STAPLETON 
Évaluation :
5

The whole team there was just great. I would highly recommend this location to anyone.

Gary Turner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD HOLT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonisha Cooper-Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Corbett 
Évaluation :
3

Nothing, keep up the good work

TONYA SPENCER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Wilson 
Évaluation :
1

Very bad check in experience

Hailey Moore 
Évaluation :
5

Very pleased

Stacey Nelson 
Évaluation :
5

Marcella is great. Great attitude, courteous and all. These traits are hard to find in DC customer service. She almost made me feel bad leaving DC but I already know her courtesy and service is one in a million in DC. Thanks Marcella!

Ikenna Nnaife 
Évaluation :
5

Above average experience. Phenomenal customer service. Easy check in and check out. Only thing I would add is option for toll pass.

Claudia Rios 
Évaluation :
5

My expectations were met!! I'm Thankful that the size truck that I needed was available, that was a BLESSING ALL by itself!!! The person at the desk was VERY PLEASANT….sorry I forgot her name. My day started out stressful when I got to the U-Haul she made my day ALL BETTER!!! Thank You!!!

Edwina Wilkins 
Évaluation :
5

The staff here both in the evening and morning were so kind and helpful. Exceeded my expectations and I was pleasantly surprised

Stephanie Davis 
Évaluation :
5

Great customer service. Thanks Marsella and Joven!

COLLEEN CORRIGAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair Zervos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith Braswell 
Évaluation :
4

The van was not clean upon my arrival, but the attendant immediately cleaned it.

Jeannette Hinnant 
Évaluation :
5

Customer help was excellent.

COLLEEN CORRIGAN 
Évaluation :
3

Make sure someone is outside. I had to walk in to get someone the check me in during business hours.

Victor T Johnson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Racquel Sinclair 
Évaluation :
5

Always professional. Good team.

Tsolmon Battsengel 
Évaluation :
4

Return was easy. Lady at the front desk was incredibly rude and condescending.

Christopher Heishman 
Évaluation :
5

Movers were great! Truck was good and to be expected. Return was smooth.

Daniella Bryce 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee Carroll 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA BRODY 
Évaluation :
3

It took longer than I was told and now my radio doesn't work, but the personnel were pleasant. I would suggest a vehicle checklist prior and after work is done.

Victor T Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Ruiz 
Évaluation :
3

Good personnel.

Timothy Evans 
Évaluation :
5

The staff were all helpful and friendly.

Andrew Brake 
Évaluation :
5

Great service fast and efficient

Regina Carter 
Évaluation :
5

The gentleman that took back the trailer did just an awesome job. I actually planned to call the branch om Sunday to speak with the manager. The gentleman truly enjoys his job and represents you well.

Michael Ward 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Duvall 
Évaluation :
5

Nothing at this time

DANA JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORBETT MCCLURE 
Évaluation :
1

I was redirected to this location after I was informed that the van I reserved was not available at the location I booked it at. When I picked up the van, it reeked of marijuana smoke and was extremely dirty inside the cab. The surfaces were sticky and covered in dirt and crumbs. The check tire pressure light was also on. I asked a U-Haul staff member about the light and he said it was just the sensor and not to worry. I also let him know that the cab was not clean, and he did a little cleaning on the spot, but it was still quite dirty.

Jessica Bialecki 
Évaluation :
5

Great service, the location was extremely busy, and the staff maintained their professionalism while delivering exceptional service. Totally awesome, the entire staff!

Elizabeth Henderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Straker 
Évaluation :
5

Marcela was amazing. She was sooo very. helpful and definitely a ray of sunshine. She was patient and was able to help with our reservation and make every effort to make our U-haul trip the most efficient. Highly recommend and next time we are in DC we will rent from this location. Thanks Marcela!!

dominik barnhill 
Évaluation :
5

Everything was perfect Roslyn and J. are awesome. It was my first time meeting them and they performed well as a team. The gentleman that checked my return was also very nice and courteous to me and my little son. Best regards, FLAVA 93,9 WKYS

Rudolph Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dontreal Harrison 
Évaluation :
5

Agents were very friendly and helpful.

Dan Dwyer 
Évaluation :
5

All is well done with the staff thanks for all your help and support

Terry GRAY 
Évaluation :
1

The van I rented was too old and make a lot a nuise

Rodrigue Tientcheu 
Évaluation :
5

I want to give compliments to the staff at the DC location. Rosalyn & Marcela helped me with my rental. They were professional & friendly. I give them both 5 out of 5 :) Thanks for your help!

Tristan Upadhyay 
Évaluation :
5

an excellent place to rent, very clean and fast, very efficient workers, thank you very much

ALEX CARRILLO GRIJALVA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON ANUNAY 
Évaluation :
5

Great people helped me at pickup and dropoff. Kind and helpful.A+++

Philip Metcalf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin montgomery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Wilson 
Évaluation :
5

Rien

william skipwith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernadette cain 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent Padgett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey sanders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Flowers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Lopez Munoz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin klau 
Évaluation :
5

Its been a long time since I have consistently been able to work with my people and I receive a great level customer service. Clear communication without feeling a sense of confrontation because you are asking for extra support as a customer. #BlackExcellence

JOSHUA BLACKWELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Crawford 
Évaluation :
5

Very kind and quick service!! Wasn't far from the location that I moved to, so extremely convenient and helpful. Allowed me to drop off the truck two days early and I appreciated that! Will definitely use this location in the future!

Sydra Watson 
Évaluation :
5

The staff was awesome!

jon davis 
Évaluation :
4

Easy to rent but the average customer doesn't know that. Staff for the most part was friendly and helpful.

Kamau Greene 
Évaluation :
5

The owner was so nice. The process was very smooth. Definitely will go here over other locations that are closer.

Sara Barger 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ayesha McNair 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciera Robinson 
Évaluation :
4

When I arrived, the online/mobile app check-in wasn't working. This seemed like an issue that multiple people had, and a problem with the app rather than the location. Once the manager arrived on location, she sorted everything out quickly.

Cody Zaccagnino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise downing 
Évaluation :
4

Let customers know the steps your taking before running information

Chanel Wilson 
Évaluation :
5

Not a thing Job well done 👏

DELVIN ANDERSON 
Évaluation :
4

The Saturday morning staff was AMAZING.

JAMES CORBIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Hickman  |  Expérience générale 
Évaluation :
2

The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.

ANIBAL ORTEGA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latina Myles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE PIERCE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavia Hickerson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latina Myles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BernadinePatterson Patterson  |  Online Move In 
Évaluation :
4

Excellent Service from everyone. Thank God for Chris Parker.

LAZELLE CLEA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

latonya fletcher  |  Premières impressions 
Évaluation :
5

Chris and staff are wonderful! 👏 👏 👏

MIRIAM DIXON  |  Expérience générale 
Évaluation :
5

Staff was extremely professional, kind, and accommodating

Mary Elizabeth Ruddy  |  Expérience générale 
Évaluation :
4

My storage unit is very expensive, and I didn't know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.

Thomas Shingler  |  Premières impressions 
Évaluation :
5

This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!

Tracy Dawson  |  Expérience générale 
Évaluation :
5

I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you

Tracy Dawson  |  Premières impressions 
Évaluation :
5

The manager, Chris Parker, was awesome! Thank you so much!

Joyice Harris  |  Expérience générale 
Évaluation :
1

This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

Christinaa Colt  |  Expérience générale 
Évaluation :
5

The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

dianette wilson  |  Premières impressions 
Évaluation :
5

Merci!

Michael Kelsey  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Highly recommend.

James Gianakopoulos  |  Expérience générale 
Évaluation :
4

I have no remark at this time. Thanks!!!

geraldine vaas  |  Réservation 
Évaluation :
2

Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

MIchael Hall  |  Expérience générale 
Évaluation :
5

great team

Zubaidah Sudah  |  Expérience générale 
Évaluation :
1

I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Catherine Wood  |  Expérience générale 
Évaluation :
5

Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

Kirsten Ronald  |  Expérience générale 
Évaluation :
1

The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

brandi fields  |  Expérience générale 
Évaluation :
1

My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

Mike McGovern  |  Expérience générale 
Évaluation :
5

Gio the driver was excellent!

marie draper  |  Expérience générale 
Évaluation :
2

What should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.

Andrea Spray  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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