The lady that assisted me on Sunday August 23, 2026 was professional, respectful, and extremely knowledgeable of her jobs. She should be cited as employee of the year since she is capable of performing multiple tasks while still serving customers in a professional and compassionate manner.
LUCILLE P | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Bladensburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr Everett and staff was very professional,kind, courteous and working as efficiently as possible even when their computers crashed. Some customers tried to be hostile and Mr Everett handled it professionally. Give these people a raise and recognition. Thank you until next time.
renee t | Overall ExperienceVery knowledgeable and courteous team operating the site
JEFFREY D | First ImpressionsEveret was great and needs to be promoted to regional. Everet was able to assist in my dire need of help when the U-Haul location in SW assigned me a storage unit that’s was inaccessible and the location didn’t have any other storage options to offer. The SW location then told me to find another storage and refused to provide assistance.
JAMAL J | First ImpressionsGreat customer, friendly service
MARTINIQUE W | First ImpressionsI stood there 20 minutes before someone acknowledge me. It was only 1 other customer but they had 2 front desk people. By the time they finally acknowledged me I was frustrated .
Nyesha E | First ImpressionsGreat staff, super friendly and helpful!
Tim K | Overall ExperienceMy entire experience was wonderful. Everything worked perfectly from the time I picked up the truck until the time I loaded my possessions in the storage facility. Marcellla Jones was extremely helpful in ensuring that I got the right equipment for my move. Amber Hicks was extremely graceful and respectful in ensuring that my possessions were stored properly. This was a hectic day and it could have been very stressful but because of the professionalism, kindness and can do attitude of the entire staff the day ended peaceful and joyful!
LUCILLE P | First ImpressionsI was working with an employee who had not yet done a storage unit rental so we needed the manager's assistance, there were some technical difficulties uploading my ID , but I had the time to spare and patience for us to work through the process. I thoroughly enjoyed the managers and employees personalities and had an excellent experience!
Tim K | First ImpressionsThe proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.
ANIBAL O | Overall ExperienceExcellent Service from everyone. Thank God for Chris Parker.
LAZELLE C | Overall ExperienceChris and staff are wonderful! 👏 👏 👏
MIRIAM D | Overall ExperienceStaff was extremely professional, kind, and accommodating
Mary E | Overall ExperienceMy storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.
Thomas S | First ImpressionsThis is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!
Tracy D | Overall ExperienceI moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you
Tracy D | First ImpressionsThe manager, Chris Parker, was awesome! Thank you so much!
Joyice H | Overall ExperienceThis was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.
Christinaa C | Overall ExperienceThe young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You
dianette w | First ImpressionsThanks!
Michael K | Overall ExperienceVery friendly and helpful staff. Highly recommend.
James G | Overall ExperienceI have no remark at this time. Thanks!!!
geraldine v | ReservationScheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.
MIchael H | Overall Experiencegreat team
Zubaidah S | Overall ExperienceI called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati
Catherine W | Overall ExperienceRich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!
Kirsten R | Overall ExperienceThe establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.
brandi f | Overall ExperienceMy girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.
Mike M | Overall ExperienceGio the driver was excellent!
marie d | Overall ExperienceWhat should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.
Andrea S | Overall Experience