Staff was patient & helpful. I was a little irritable but staff remained pleasant. I appreciated there calm.AMANDA B.
Customer Reviews for U-Haul Moving & Storage at Bladensburg
Pour nous contacter
Washington, DC 20002
(@ New York Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing everything was great in and out with no problemsJAMES P.
Le client n'a pas laissé de commentaire.ANDY A.
Chris was outstanding!!! Excellent customer service skills!!!Devoris H.
Nothing, just keep having good customer service they were outstandingCHERYL W.
My experience was horrible and also I was cheatedâ€¦The customer service were terrible and also humiliated me..I had to leave the scene to prevent a serious trauma for myself.ADETUTU G.
Le client n'a pas laissé de commentaire.RAYMOND C.
Le client n'a pas laissé de commentaire.ANTOINE P.
Le client n'a pas laissé de commentaire.Trenece M.
Christopher is fantastic! He was so helpful and went above and beyond to help me with an equipment rental. I was traveling with a plus one (a baby), and he made the experience effortless for us. When I went to return the equipment two days he remembered who I was and overall provided great customer service each step of the way. He was so pleasant for just going through a snow storm, losing power the day before, and losing power while I was in store. Uhaul needs more Christophers on their team! Thanks for all you do!Megan P.
Fire the manager, he was 1/2hr late, customers and employees are waiting outside to conduct business. How could I get back in 4 hrs if I don't leave your facility in a timely manner. Manager Overcharged me and he is so incompetent he doesn't not know how to provide me a refund, this is pathetic, and the very reason I can't support the businesses in my community. I will not use this facility again and wouldn't recommend this establishment.HAILE G.
Rudest rep. Had no patience to tell us how to proceed with the app. For a first timer, it was frustrating. And you should provide wifi access for uploading pictures. What if our phone service wasn't working well?UNNI K.
Le client n'a pas laissé de commentaire.Wendy W.
Le client n'a pas laissé de commentaire.ERIC J.
Le client n'a pas laissé de commentaire.WILLIAM C.
Le client n'a pas laissé de commentaire.GARY T.
Teach the counter people about customer service. Attitude could use some improvement.THOMAS T.
Le client n'a pas laissé de commentaire.COURTNEY M.
Le client n'a pas laissé de commentaire.OMAR E.
The truck smelled like smoke. I guess that's the U-Haul clientele but it was gross.GREGORY T.
staff was great, everything good.CHRISTOPHER H.
The truck was a bit old, and ot smelled of cigarettes.Esteban R.
Never using uhaul again.DARLENE R.
I can't think of anything that could make my rental any more pleasant.Richard B.
The representative there was very polite and helpful. She alone get 10 star ðŸŒŸ great employee ðŸ'.RODRICK H.
Rental pick up had many superficial scraps but operated well.EVELYN G.
Good serviceBOYD T.
rep in the office was great!KELLI P.
Marcella was amazing and definitely went above and beyond to help me out with my situation. Je les recommanderais sans hésiter!SETH H.
Le client n'a pas laissé de commentaire.language B.
Le client n'a pas laissé de commentaire.ASHLEY H.
Le client n'a pas laissé de commentaire.DESMAR B.
Le client n'a pas laissé de commentaire.KATHERINE T.
The location should inform customers when accepting reservations that contain equipment that they don't have ahead of time so that the customer doesn't have a BIG problem the day off the move!Robert S.
Good serviceBOYD T.
Nothing. Everything was excellent. My sales representative Sabrina Givens was quick, thorough, and passionate about her work which made for a spectacular customer experience. Service attendant Mr. Washington took the opportunity to give me a brief tutorial of how to operate the uhaul as it was my first time. I've used that information and was able to have a safe and pleasant drive.SHANTAY H.
I showed up to pick up a cargo van and the woman at the front desk said â€œoh well we don't have your vehicleâ€â€¦.. not following up with any helpful information. There were 2 cargo vans in the lot but I guess since I made my reservation after those people I was not eligible to take one. So I follow up asking if there is a vehicle that I could take. She said yes a pick up truck. I took the pick up truck but it did not fit what I was trying to move, overall a huge waste of time and money. Terrible experience.Charlotte D.
Nothing everything was greatKEITH D.
Le client n'a pas laissé de commentaire.MARCUS T.
Online capability was awesome!Brian J.
Le client n'a pas laissé de commentaire.KINDAL J.
Customer parking is not well marked. Sales person was excellent.CHRISTOPH B.
Le client n'a pas laissé de commentaire.Olson P.
Le client n'a pas laissé de commentaire.Melvin M.
Le client n'a pas laissé de commentaire.AARON R.
I don't have enough experience to compare but the help to get the truck and trailer I needed at the DC location was exceptional, because I underestimated the size of truck I needed, I rented a trailer later in the day. Two contracts. I called the 800 number to return all equipment at one location, the helpdesk was exceptional, taking care of my needs in 5 or 6 minutes! Every person I worked with for this event are the kind of people I want working for me. Professional, knowledgeable and focused on customer satisfaction. I am very happy with my experience! Thank you for releaving the stress with my move.WILLIAM S.
A very easy and pleasurable experience!KAREN J.
Navigating a large truck and trailer to this location in Washington DC traffic was not easy or enjoyable. The staff were great but the location itself is challenging.REGINA C.
Le client n'a pas laissé de commentaire.SIDBEWENDE Z.
It's clear Danielle in the front-office is an asset to the Uhaul brand. She knows her job well and delivered a great customer experience. So often, I'm accustomed to people working in customer service who are incompetent or simply have a bad attitude. Not here. They're human. The staff treats you with respect and gets the job done.BRIDGET J.
Le client n'a pas laissé de commentaire.Richard C.
Berry goodDARWIN C.
Customer service was outstanding ðŸ‘DAVID J.
He was very friendly and efficient. I failed to have a mask for my Uber ride and he was so helpful and just so nice that he got me a mask from the office. Exceptional service!! TYSM!Lark S.
Everything about the visit was excellent, from the warm welcome from Chris and Krissy to final good bye. They were very engaged in the customers needs and experience to ensure they were met. If you're having a bad day visit this location I am positive you'll leave emailing and laughing!!!Tavonya J.
Le client n'a pas laissé de commentaire.EVELYN G.
Le client n'a pas laissé de commentaire.Jason B.
Great service and thanks. Happy Holidays 2 u allKEVIN R.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.KIMBERLY D.
Was charged $20 extra and never given an explanation as to why. Additionally was charged $10 extra for moving blankets although we only used half and folded them all neatly.james S.
Le client n'a pas laissé de commentaire.Alfred D.
ThÃ© people that worked there were wonderful. However my reservation was lost and had to drive around the whole city to get the part I needed. They then couldn't do the wiring in time to meet my needs even though I had reserved several weeks in advance. dee helped me find a cost effective solution to which I was grateful. Overall, the people were great but the experience was terrible. Also very annoying that you can't contact stores directly, I always get routed to HQ.JULIA R.
Le client n'a pas laissé de commentaire.Richard U.
Le client n'a pas laissé de commentaire.BIEMNET T.
The team at the Bladensburg location was AWESOME. I was so impressed with the customer service (and I never write reviews like this). Thank you all.KELLY B.
The staff was attentive and friendly. This is very hard to find from my experience with other locations in the DC area so it was a great experience.MORGAN R.
Good serviceBOYD T.
Le client n'a pas laissé de commentaire.JORGE F.
Le client n'a pas laissé de commentaire.JENNIFER R.
Le client n'a pas laissé de commentaire.LUQMAN H.
Very good servicesYvonne F.
Chris and staff are wonderful! 👏 👏 👏MIRIAM D. | Expérience générale
Great Job! Thanks for making me smile!ALONZO B.
I was charged on both sides for the use of your trailer. Never could speak to a human to discuss even was told my wait time would be 35 minutes. Couldn't access and return trailer online.JAMES P.
Le client n'a pas laissé de commentaire.Leslie K.
Upon getting into the Can there was a bad smell which as the time went by the smell got worse upon opening the back there was a bag tied to the rails of the Can which seems to have contained fesses and urine discarded with some type of clothing. Upon returning the can I told the employee and asked her to tell the supervisor to call me since I explained to her and she herself smelled it and I never re I a callThamar H.
You charged me a fuel fee erroneously and wasted my time getting it fixed. How many people have you cheated who either didn't notice, or didn't have the chance to correct it?Heidi R.
The mobile check in was tedious. The photo of the truck's location did not match the layout of the actual lot. It was much quicker and more effective to speak to a person.KAYLA G.
Le client n'a pas laissé de commentaire.Theresa G.
The gas policy I returned the truck with gas and because it did not set all the way in the tank I had to still pay for gasJulia Amanda Marie W.
The staff were really friendly and helpful. It really stood out to me.Ryan N.
This is my most favourite UHaul location in the whole of the United States. The general manager always remembers me, him and his team are courteous and genuinely care about their customers.Stephen M.
Make sure that the self-drop-off app is working. Every time I try to enter the information in it didn't work. So I was charged for another day.Alexander D.
Le client n'a pas laissé de commentaire.Peter R.
Le client n'a pas laissé de commentaire.Victoria G.
Me Chris was the bestJesse C.
Je ne sais pasHAMMED B.
Darnyell was chill AF!!! Thanks for the help load my uhaul trailer on and off my car. Really appreciate it.kari D.
The person who attended me was very rude to me and not at all friendly and he seemed straightforward and angry I did not have good attention from him I would not recommend anyone to get thereLUCILA S.
There was some trash in the back of the uhaul when I picked it up, also it smelled strongly of body odor like someone had been living in there/camping out in there (in the back storage part, not the front seat part). The staff were all super helpful and friendly though. 10/10 customer service. I liked this location better than the North Capitol one.Laurel E.
You have a GREAT TEAMRASHANEL R.
i dropped off trailer on Wednesday I never received reciept trailer was never checked in even though it was dropped off during business hours trailer inspected and unhooked by uhaul workerJim M.
Le client n'a pas laissé de commentaire.Daryn J.
keep up the great customer serviceRita W.
The staff at the Bladensburg Road Washington DC location were phenomenal!!! From the moment I arrived the young man that helped me had the type of customer service that is unfortunately not common anymore. He was pleasant, polite, and professional. I also observed patiently helping a senior couple and a woman where English was her second language. EXCELLENT SERVICE. Unfortunately, I did not get the truck back on time, but the woman that called me was super accommodating yet firm. I was embarrassed by the lack of time management and missing my time commitment. However, she did what she could while still meeting the needs of her business. They were awesome! Thank you Uhaul.Michelle M.
Great customer service checking in . Very personable . I think my issue is more so with the misleading prices. I'm quoted one price when I reserve , then it's another price when I go pick up , and again another price when I drop off. It's rather confusing and what I paid was unexpected , but it was needed .Brittany B.
The gentleman I returned it to was extremely professional and helpful immediately and very niceRANDY S.
Le client n'a pas laissé de commentaire.JOHN W.
I made a mistake on fuel. Thanks to Phil in customer service, he spotted the mistake quickly and explained thoroughly. He was very professional, patient and knowledgeable of text check-in process and mistakes that can made; fuel charge refunded immediately...NO hassle! Thanks Phil really appreciated your help!LOLITA W.
Le client n'a pas laissé de commentaire.delphine T.
My storage unit is very expensive, and I didn't know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.Thomas S. | Premières impressions
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