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FRANCES HCustomer Reviews for U-Haul Moving & Storage at Box Rd
Testimonials From Recent Customers
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As a customer need to verify beginning mileage
PHILLIP HI made a reservation over the phone to drop my trailer off at one location and now they want to charge me 300
JERRY WAlways trust UHaul above all others
LYNN SGreat customer service!!!!
VINCENT MGreat customer service!
RALPH BContinue with your courteous and helpful service.
JOHN FThe customer service was absolutely great . The young lady was particularly helpful as well as the whole team from checkout to check in.
JAMES HNo improvement needed. Top notch, professional service.
TRACY FGreat employer
WILLIE BNothing at the moment
FELICIA TNot charge the ridiculous $0,99 per mile.
MATTHEW PMoving in was easy, maintaining access to the story were easy and closing out the storage were easy as well. The personnel behind the desk were always professional and easy to work with.
Gary T | Expérience généraleA very satisfied customer, thanks.
SHIRLENE AMaybe a little assistance locating the right rental vehicle would help since we have not used uhaul before.c
EMILIE HThis location needs new management. Every employee I came in contact with was wonderful, with the exception of the manager. Jon is an asset to the company and wasting his talents, being an entry level associate. I personally told him I would help him get out of there and find something better where he can showcase his talents. If this kid isn't on your radar for management possibilities, you will lose him and I don't blame him for leaving. By the way, my reservation for 10:30 am technically wasn't ready and I saw where you pay $50 if it's not. I had to return with my DL about 20 minutes later (left it on the scanner at work for the online reservation) and they had the truck to the side checking tire pressure. Windshield was filthy also. Feel free to contact me if you need/want to discuss this further.
JASON RDid an online reservation and paid for and ordered a TV box. Did not receive the box. And there was a big issue when getting the truck. I ordered it and put my grown daughter as a driver. Should not have been an issue. They were sure to pull the payment though. Not a super bad experience, but employees are not consistent. Drop off of truck went great. Seems to not be consistency in training or give a damn.
MORGAN RFast, easy to install. Worker was very helpful
COLIN DVery nice and clean very helpful great customer service
Luis RVery awesome store and employees thank you!
Kelly A | Premières impressionsI didn’t return the trailer at this location
Matthew JNo problems at all
Craig RThe customer service was the worst I ever experienced with U-Haul. I booked a truck online which told me 102 for two days and when I sent my sons to pick up the truck they were told 303 and talked to them like they were lying about the reservation. They didn't want to work with us and when we asked questions it's like we was bothering them. Rude and disrespectful
DASHAWN JThis place is huge. Uhaul stuff everywhere. Plus there is also a public storage facility making it a little confusing to know where to go. A little better identification of where to drop of equipment would be helpful to avoid having to make several turn arounds with large trucks or trailers. If was like driving in a maze.
CHRISTOPHER LThe guy that helped me unhook was very kind
KENNETH WMost of the the employees were very pleasant to deal with .
Dawn S | Expérience généraleWith this last cargo van rental, I had the best service I've ever had at this location. Please keep it up.
CLARENCE PGreat staff, friendly and helpful.
Carolyn H | Expérience généraleThe box van I rented was very nice, but there was a water leak in the rear roof of the cargo area.
TONEY JEverything was great keep up the good work.
CHESTER LGreat experience. Thank you
KENNETH MOutstanding care of my goods!
EMMETT M | Premières impressionsGreat service and assistance from the staff. Exceeded my expectations.
Gary HThe air conditioner went out in the vehicle and it did not come back on.
April ANothing. Awesome experience once again.
KEITH LHave employees at the counter so customer doesnt have to wait 10-15 minutes for someone. There was 2 people before me that just walked out.
AXEL BStaff had to clean up the mess created by pickup location and did a great job doing so.
TIMOTHY LHave the information that I already input online available, so we don't have to do it all over again.
GREGORY NI'd like to recognize Desmond, Ryan, & Maurice. They made my pickup/drop off easy and efficient. I've been coming to this location for years and I can honestly say these three displayed great customer service. Great team.
Robert CProvide better customer service. Make sure equipment is ready when customers rent it..
ALAN MI didn't even have to get out of my truck. Just pulled up, the nice man disconnected my U-Haul and emailed me the receipt!
CYNTHIA LWhen I arrived there the staff was outside waited inside about 10 minutes had to go outside to get someone and the staff saw us when we arrived we started doing the paperwork the staff wasn’t pleasant and friendly
SALLIE HGreat service
RICKY CCharged to much for that lil ass truck when I could’ve got somebody to do it for cheaper
BRITTANY PSuper fast drop off, which I am thankful for after being on the road for 3 days and unpacking.
REBECCA MI spent more in mileage than I did for the whole rental. In a way it was a bit misleading but then with today's times everything has gone up. If I had really thought about it I would have just rented a truck from maybe Enterprise or budget because this was an expensive thing just to pick up a few items and then return it. It's not something that I would see myself entertaining or doing however, I would probably just rent a trailer and just go pick these things up instead of a truck because none of the things that you're looking for you will find in all the locations. There's nothing you could do to improve for the next customer as long as they're paying for mileage and these vehicles are gas guzzlers and you'll spend more in replacing the gas and the mileage than the rental. So no I would not recommend this or U-Haul to anyone
JANICE CNick and Treston were amazing they were quick and were genuinely nice people. Would recommend 10/10. Excellent customer service give them a raise
KENNYATTA HGreat CS!
Natassia R | Premières impressionsFast, friendly, efficient service
LEALLAN BGood customer service
AMETHYST V | Premières impressionsMr. Mobley was very professional & knowledgeable about the facility & products. Every time I came in he actually recommended my name & I didn't his. But still showed his professionalism. That goes a very long way.
LAMAINE T | Expérience généraleYour new employee out front was really good company while he was organizing the paperwork and throughout checking on my gaining access to the climate controlled building. I had not but he came out unexpectedly and checked. The new code just issued needed a tweek. He than checked that I has a cart available. Awesome. I Think his name is Michael but been driving all night. Please excuse!
MARY I | Premières impressionsExcellent
CHARLES T | Premières impressionsMy only issue were the moving carts were never available in the climate storage area.
Davin W | Expérience généraleI think the staff was very helpful, and knowledgeable, will recommend this facility.
LESLIE T | Premières impressionsI will definitely be back at U-Haul on the 1700 Box Rd., Columbus, GA. They gave great customer service. The general manager is top notch. I want to say thank you to him again move a lot easier.
Torri S | Premières impressionsRyan was very pleasant to work with.
aliphia l | Expérience généraleRyan Mobley and his team are OUTSTANDING
TERRI W | Expérience généraleExcellent Customer Service.
Carla B | Expérience généraleGreat experience
Sabrina K | Premières impressionsExcellent Customer Service especially Maurice. I was very impressed with the staff being men and all I thought the service was gonna be standard at best.
Carla B | Premières impressionsAbsolutely the Best Hands Down….Exceptional customer support
elboni s | Expérience généraleRyan's Customer Service Was Tremendously Helpful. He Is A Perfect Fit For The Job &Gets It Done. Thank You So Much Mr. Ryan , I Will Definitely Come Back &Use This Facility Again With No Hesitation. 10/10
BRITTANY E | Expérience généraleVery user friendly! Quick and efficient. Always the go to moving service and business. Will use for the rest of my lifetime.
Sam B | Expérience généraleAucun
Laurenda L | Premières impressionsProfessional employees and excellent customer service experience
Jimmie H | Expérience généraleThis storage facility comes highly recommended. The staff was very friendly and helpful. They were quick to resolve any issues. Thank you UHaul.
Qdijah J | Expérience généraleExcellent
Larobert S | Premières impressionsPleased with my service
ANNIE T | Expérience généraleAlthough unforseen circumstances did occur, all of the U-Haul staff were very courteous and accommodating. If there was a way anyone could help remedy a situation the staff did not hesitate to volunteer their time to help. I highly recommend and will definitely use their services again. THANK YOU!!!!
Davin W | Premières impressionsThe room ended up being too small for me, however the staff was great. Both of the men that were there working, were efficient, customer friendly and kept the lines moving! I also had an issue on my reservation and they helped.
Ameshia S | Premières impressionsThe store attendant was very helpful while renting a truck amd storage unit.
Cathy H | Expérience généraleAlthough the inside Staff was great the communication and storage was terrible. I called a week ahead to reserve a storage big enough for a 4 bedroom and when I arrived the storage could barely only fit one room. It cost me a lot of time and extra money and left me without a storage.
ashley s | Premières impressionsRyan was amazing. He took his time to assist us and ensured that we had everything that we needed to make our moving experience a success.
LATREASE H | Expérience généralePleasant staff and secure environment.
Sharon W | Expérience généraleThe attendant processing me was excellent. Thanks.
ALFRETA G | Premières impressionsTHE USE OF THE TRUCK THAT I DROVE FROM ALL THE WAY FROM BAY CITY, MICHIGAN TO COLUMBUS WAS LIKE A NIGHTMARE. I HAD SO MUCH TROUBLE WITH THAT TRUCK, IT NEEDED AN ALIGNMENT AND THE BRAKES HAD TO BE PUT TO THE FLOOR TO COME TO A FULL STOP, I CAME VERY CLOSE TO HAVING HIT A VEHICLE FROM BEHIND MANY TIMES AND WITH THE TWO TOTAL KNEE REPLACEMENT SURGERIES THAT I HAD HAD IN THE PAST WAS MAGNIFIED TO THE FULL EXTENT. I HAD TO STOP IN OHIO TO GET A HOTEL ROOM. AT A POINT, I COULD BARELY GET IN AND OUT OF THE TRUCK WITHOUT SEVERE PAIN. I SHOULD HAVE BEEN ABLE TO MAKE MY TRIP IN NO LESS THAN 15 HRS. I LEFT BAY CITY, MICHIGAN AROUND NOON ON WEDNESDAY, AUGUST 31st. AND DIDN'T MAKE IT TO MY DESTINATION UNTIL AROUND 11:00 A.M. THAT FRIDAY SEPTEMBER 2nd I WAS IN SO MUCH PAIN DOING MY WHOLE INTIRE DRIVE BECAUSE OF THE BAD BRAKES THAT WERE ON THAT TRUCK, AT TIMES IT WAS VERY HARD FOR ME TO CLIMB BACK INTO THE TRUCK. I HAD TO CALL U-HAUL FOR EMERGENCY ASSISTANCE SEVERAL TIMES AND GOT NO HELP FROM THEM IN A REASONABLE TIME LIMIT, BUT I DID GET HELP FROM COMPLETE STRANGERS. I NEED TO HAVE A TALK WITH THE OWNER OF U-HAUL ABOUT ALL THAT I WENT THROUGH DURING MY TRIP FROM MICHIGAN TO GEORGIA, AND NOT TO MENTION THE TWO DIFFERENT TIMES THAT I HAD TO GET A HOTEL ROOM BECAUSE OF MY EXTREME PAIN, ANXIETY, STRESS, DISTRESS, MENTAL ANGUISH AND MUCH MORE.
lee S | Premières impressionsWasn't sure how to open gate upon exit. Had to go around to swipe card for gaye to open since it didn't open automatically.
MATTHEW S | Premières impressionsThere must not be any pest control in the outside units. Ended up tossing half of my stuff from spider infestation.
Shonna S | Expérience généraleMy stuff is still there I’m going through some things right now yesterday I was supposed to come pick up my things but I didn’t have a ride
Ayanna S | Expérience généraleGreat service!
SCHANTA N | Expérience généraleThe service was so wonderful, I could shout for joy! 🤭
RHONDA F | Premières impressionsFriendly and understandable staff!
Brochelle B | Expérience généraleOverpriced
Marsha T | Expérience généraleThe front desk needs an assistant
Angela j | Expérience généraleI love Ryan and his staff. I had another big move in my life back to NC. Thanks for making the adjustments to my uhaul order. Good job with helping me with transport
Nikita H | Expérience généraleWhen I did the "move out" paperwork online before my next payment was due, my emergency contact and myself were then harassed for over a month. I had contacted them 4 times to resolve the issue and none of those times did they ever "make a note" on my account or apologize for the harassment.
CRYSTAL O | Expérience généraleMerci.
ROBERT B | Premières impressionsI recommend this place
eric b | Premières impressionsI appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn't. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!
JEREMY C | Expérience généraleI would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Merci.
Antonio T | Expérience généraleSales person were very nice with service and co-operative Uhaul is the best company to rent from great service.
Theresa T | Premières impressionsI had rat/ mice droppings in 95 % of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!
Tevita B | Expérience généralecould not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.
DAVID F | Premières impressionsHad to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.
MATTHEW A | Expérience généraleThere was no air conditioning on some what uncomfortable.
Sharmen S | Premières impressionsDefinitely would not recommend. I won't tear anyone down but the staff needs a bit of an overhaul. I'll leave it at that....Run far away from this location! After my experience I can't believe I was sent a survey request.
BRIAN G | Expérience généraleStaff super helpful. They helped me get a storage unit and return a one-way trailer.
Susan T | Premières impressionsVery friendly staff and excellent facility.
Michael B | Expérience généraleUhaul was there when I needed them the most no matter how long it was.
Deardre M | Expérience généraleLoved it quick and easy
Inez T | Premières impressionsAmical
Byron R | Premières impressionsExcellent service à la clientèle. Staff was very professional and helpful.
Lucas H | Premières impressionsThe young men are very very courteous and professional
WILMA M | Premières impressionsAlways faithful.
Kyle M | Expérience généraleI have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)
SHELA F | Premières impressionsExcellent service à la clientèle
Shenese F | Premières impressionsThe young men working there Saturday morning provided top notch customer service.
Wayne J | Premières impressionsThe storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.
Janice H | Expérience généraleEverything was excellent to include staff.
cenneta g | Expérience généraleAll was well. Always helpful.
CLAYTON R | Expérience généraleWait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.
ROGER A | Expérience généraleDue to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.
Chyanne G | Expérience généraleI was satisfied with the attention and promptness of the staff.
Nicole W | Expérience généraleHelpful staff and always friendly
Carolyn H | Expérience généraleI found the staff to be extremely helpful
Nicole W | Premières impressionsThe staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!
william H | Expérience généraleExtremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.
dana b | Expérience généraleThe manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglected
Michelle Y | Expérience généraleAwesome Service
keith W | Expérience généraleNo issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHaul
daniel r | RéservationI didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at all
Jessica B | RéservationNot the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.
courtney c | Expérience généraleVery nice manager and staff.
BONNIE R | Expérience généraleGreat Service!
Janiece W | Expérience généraleVery professional and helpful.
Jason F | Expérience généraleVery long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business day
Tiffani E | Expérience généraleAucun
Deep R | Expérience généraleOur experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!
diana r | Expérience générale