Le client n'a pas laissé de commentaire.CARLETTA W. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at Box Rd
Pour nous contacter
Columbus, GA 31907
(E of I-185 Exit 6)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Cedric L.
Friendly convenient service!C Dianne C.
High roof cargo vansLarry D.
Le client n'a pas laissé de commentaire.SHONTIA B. | Expérience générale
Customer take of excellentJae J.
Le client n'a pas laissé de commentaire.JERRY Y.
Le client n'a pas laissé de commentaire.Matthew M.
Service was impeccable even with the changes that were created from corporate. It was handed with grace and efficiency that is not common in Columbus, GA. I will definitely keep coming back to this location for services.James D.
Le client n'a pas laissé de commentaire.Adrian P.
Great service!SCHANTA N. | Expérience générale
It was all goodCynthia W.
Fast and courteousTeresa S.
Le client n'a pas laissé de commentaire.ALICIA A.
Le client n'a pas laissé de commentaire.ALVIN W.
Clean yes, but the A/C in the truck barely worked rode 99 % of the time with the windows down due to that issueRobert H.
Le client n'a pas laissé de commentaire.Cassandra B.
Le client n'a pas laissé de commentaire.Anthony H.
All registration was completed online to include copies of drivers license pre-payment etc. At this location everything had to be redone from scratch. It took 45 minutes to pick up a truck where everything should have been done online. Also we were charge for moving pads spoke to no less than three U-Haul representatives prior to arriving at this location only to be told that U-Haul had not had rental pads for over six weeks. We ended up having to purchase pads which were very expensive.Michael W.
Le client n'a pas laissé de commentaire.Darius L.
Outstanding customer service from the employees. I really appreciate Michael who took his time to make sure the trailer I was renting was properly hooked up and ready.david S.
Le client n'a pas laissé de commentaire.Tomekia D.
The employees within the facility were not very friendly and seemed to lack basic customer service skills. In addition, the furniture dolly we paid for was not placed in our rental. We did not receive a refund, even after reporting the missing equipment. Unfortunately, we did not have a great experience with U-Haul and will likely consider other companies in the future.Olivia K.
I am well-satisfied. No complaints. Will do business with this establishment again. Thanks to all!Latania H.
Le client n'a pas laissé de commentaire.Talina E.
Including a dolly or other moving equipment with the purchase of the truck would be extremely helpful. I was unable to move some of the larger and heavier items.Cynthia J.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.Lessly M.
Le client n'a pas laissé de commentaire.Eric B.
Excellent service à la clientèle.ARLEY S.
Le client n'a pas laissé de commentaire.LAKEISHA T.
Le client n'a pas laissé de commentaire.Teresa B.
Le client n'a pas laissé de commentaire.Melissa B.
Le client n'a pas laissé de commentaire.Elizabeth C.
Le client n'a pas laissé de commentaire.Andrew L.
Le client n'a pas laissé de commentaire.Anil G.
Very efficient and fast process to rent a vehicle.Deborah B.
The young man that assisted me was very professional, polite, and helpful he even put air in my truck tires for me and hooked up the trailer. The cons is I'm still awaiting for my deposit to be reimbursed into my account from May 1st today is May 10th.Keyshana F.
Le client n'a pas laissé de commentaire.Clifton F.
Le client n'a pas laissé de commentaire.Melena H.
The customer service and attention are great and the facilities are the best in town without a doubt. The only challenge was that the only available pickup truck smelled like someone smoked two packs of cigarettes with the windows up and the limitation on "car hauler" to which I needed to pick up in a different location (bad experience there due to having only one customer service person).MANUEL R.
Le client n'a pas laissé de commentaire.EBONIE B.
Nothing, everything is good.TONY G.
To start with, you can actually have trucks available at the location the customer booked months in advance. In addition, when there is a long line of people waiting to pick up their reserved vehicles, you could arrange for other employees to assist with check in. Waiting in a line to check in for over 45 minutes while other employees walk around without assisting customers is frustrating. Our vehicle was filthy inside and out with exploded coke in the cab. We actually had to clean the windshield inside and out to be able to see clearly in order to drive safely on the interstate. We also had to wash the outside of the vehicle. Otherwise, the vehicle functioned well for our use.John Y.
Le client n'a pas laissé de commentaire.ROBERT M.
Reservation online was fast and simple. Staff at Box road were great to work with both picking up and dropping the trailer off.Richard G.
Truck was clean but old and beat up. Very glad I only had to move 8 miles away. Not sure it would have made a 50 mile trip.Michael D.
Excellent customer service at pick up and turn in. I will definitely use this location for Al my Uhaul needs.David G.
Only one person at the counterâ€¦ left counter unattended for over fifteen minutes as line continued to back up. Absolutely absurd practice of asking for a random name and number of anyone who can verify customer's identity, even though customer has state issued photo identification/driver license and a major credit card in their name. One could literally give the name and number of anyone and have them say that customer is anyone. By far one of the dumbest things I've ever encountered.Nathan S.
Overall the vehicle was clean with the exception of the windshield. The inside of the windshield appeared to have something sprayed on it but wasn't wiped off.Isaac L.
Le client n'a pas laissé de commentaire.Jimmy B.
We did not receive mattress bag that was prepaid for and we didn't receive a dolly we requestedWayne F.
Ryan and Michael are kind and professional. Both went above and beyond. Ryan at pick up helped me when I was having issues with app and Michael took the time to listen about my experience at drop off. This location gets 5 stars!Tara H.
Le client n'a pas laissé de commentaire.ARMANDO A.
Le client n'a pas laissé de commentaire.Erica C.
Above and beyond friendly customer service was outstanding. I have rented from the company before but the one here on Box Road was just amazing.LAKASHA H.
Le client n'a pas laissé de commentaire.Donna C.
Le client n'a pas laissé de commentaire.TRAVIS B.
Best service I have ever had! They did over and above to help me get everything I needed !!!!Linda M.
Le client n'a pas laissé de commentaire.ROY P.
Le client n'a pas laissé de commentaire.Kianne H.
Le client n'a pas laissé de commentaire.vernell D.
Le client n'a pas laissé de commentaire.Matthew P.
Please inform customer upfront thar if the go over ESTIMATED mileage that additional charges will acrue.JACQUELINE W.
Keep truck in inventory.melvin S.
Le client n'a pas laissé de commentaire.Sharenda W.
Le client n'a pas laissé de commentaire.latoya P.
Customers should be given at least a few boxes and tape. When you change their time on reservation, they should return truck the time they picked up. But David was nice and respectful which made things ok.Idella J.
Le client n'a pas laissé de commentaire.Kimberly D.
Le client n'a pas laissé de commentaire.Ursula P.
The truck had mechanical issues the entire trip. A 2 1/2 drive took us over 9 hours to make. We were unable to go to storage unit related to how long it took us to get to Birmingham the storage unit was closed. We had to five to my mom's house and then back to storage unit the next day. I told drop off store about mechanical difficulties and then I was charged for going 5 miles over estimate even though we had to pull off road 8 times on the trip.Andrea A.
Le client n'a pas laissé de commentaire.KAVON C.
Clean them a little better.Rodney H.
Le client n'a pas laissé de commentaire.Robert C.
Thx you for the prior day reservation for the vanâ€¦CECIL T.
Le client n'a pas laissé de commentaire.Randy B.
The service was so wonderful, I could shout for joy! 🤭RHONDA F. | Premières impressions
The process of providing info to rent is very time consuming & not customer friendly. The staff at this location is very good.Allen T.
Le client n'a pas laissé de commentaire.Leroy C.
Le client n'a pas laissé de commentaire.DEAN C.
Le client n'a pas laissé de commentaire.Corey C.
Le client n'a pas laissé de commentaire.Leigh B.
Le client n'a pas laissé de commentaire.TIM M.
Le client n'a pas laissé de commentaire.VICKTAR I.
I've been charged three times. It has overdrafted my account twice.Colby L.
Le client n'a pas laissé de commentaire.Edward D.
Staff did a great job of trying to service multiple customers by having them (me) upload their license while still in line. Was great to keep things moving when there was a very long line.Corey P.
Le client n'a pas laissé de commentaire.Bessie M.
Need work with 800 line personnel info being honored at the rental location. I was told i could do all at one location and then all changed when i went to pick up - made it through tasking at hand, was lucky that i did not need to change plans based on the 800 number info given. Not a knock, but the system did not relect what i was toldGerald W.
Le client n'a pas laissé de commentaire.SVILEN K.
I would give it a better rating if they could get at least one more person working the front, there was only one employee at the front. I showed up 10 minutes early and it took nearly 40 minutes to be seen. The gentleman at the front desk was very helpful and greatly appreciate the work and customer service he provided especially being the only person there at the front and having to deal with a very long line. Turn in went well, the same gentleman helped us remove and turn in the trailer. Thanks for the easy process.Chad M.
Le client n'a pas laissé de commentaire.Dean C.
Le client n'a pas laissé de commentaire.Matthew P.
Receipt update in real time for changes to charges and refunds on the account.Latisha S.
Fast and easy to rent. Friendly staffLuis V.
Le client n'a pas laissé de commentaire.Felicia H.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Joahari C.
Le client n'a pas laissé de commentaire.Shahe S.
Le client n'a pas laissé de commentaire.Lawrence M.
Great locationCLARENCE H.
Le client n'a pas laissé de commentaire.Venice S. | Premières impressions
Friendly and understandable staff!Brochelle B. | Expérience générale
Le client n'a pas laissé de commentaire.Demetria T. | Premières impressions
Le client n'a pas laissé de commentaire.christopher M. | Expérience générale
Le client n'a pas laissé de commentaire.PAUL J. | Expérience générale
Le client n'a pas laissé de commentaire.John M. | Expérience générale
Le client n'a pas laissé de commentaire.Vernon O. | Expérience générale
OverpricedMarsha T. | Expérience générale
The front desk needs an assistantAngela j. | Expérience générale
Le client n'a pas laissé de commentaire.edward i. | Expérience générale
Le client n'a pas laissé de commentaire.Jaleel H. | Expérience générale
Le client n'a pas laissé de commentaire.Kimtara S. | Premières impressions
Le client n'a pas laissé de commentaire.Tyrell J. | Premières impressions
Le client n'a pas laissé de commentaire.Lynell S. | Expérience générale
Le client n'a pas laissé de commentaire.SHELA F. | Expérience générale
Le client n'a pas laissé de commentaire.FREDDIE O. | Expérience générale
Le client n'a pas laissé de commentaire.JEFFERY H. | Premières impressions
Le client n'a pas laissé de commentaire.LOUISE S. | Expérience générale
I love Ryan and his staff. I had another big move in my life back to NC. Thanks for making the adjustments to my uhaul order. Good job with helping me with transportNikita H. | Expérience générale
Le client n'a pas laissé de commentaire.Lynell S. | Premières impressions
Le client n'a pas laissé de commentaire.Ron W. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon W. | Expérience générale
Le client n'a pas laissé de commentaire.TERRI W. | Online Move In
Le client n'a pas laissé de commentaire.Marquis R. | Premières impressions
Le client n'a pas laissé de commentaire.LATISHA H. | Premières impressions
When I did the "move out" paperwork online before my next payment was due, my emergency contact and myself were then harassed for over a month. I had contacted them 4 times to resolve the issue and none of those times did they ever "make a note" on my account or apologize for the harassment.CRYSTAL O. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA R. | Expérience générale
Le client n'a pas laissé de commentaire.DREW F. | Expérience générale
Merci.ROBERT B. | Premières impressions
Le client n'a pas laissé de commentaire.STARASIA D. | Premières impressions
Le client n'a pas laissé de commentaire.Tresor N. | Expérience générale
Le client n'a pas laissé de commentaire.Kenya B. | Expérience générale
Le client n'a pas laissé de commentaire.Rubyn H. | Premières impressions
I recommend this placeeric b. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew J. | Expérience générale
Le client n'a pas laissé de commentaire.EDMOND Z. | Expérience générale
I appreciate Ryan and all the guys at Uhaul on Box Rd in Columbus Ga. Some times I was late on making my payments and these guys worked with me. Most people wouldn't. Not only that but overall they always was very helpful and just great people. Thanks to Ryan and the whole staff. Great work!JEREMY C. | Expérience générale
I would like to give a special thanks to Mr. Ryan Mobley. Mr. Mobley is very professional when dealing with the customers and knowledgeable of every aspect of the business. Mr. Mobley certainly made me feel welcome and I felt assured that my belongings would be safe while in storage at U-haul. Accolades to Mr. Mobley he deserves a pay increase for the hard work he does. Merci.Antonio T. | Expérience générale
Sales person were very nice with service and co-operative Uhaul is the best company to rent from great service.Theresa T. | Premières impressions
I had rat/ mice droppings in 95 % of my boxes. Rats/ mice had chewed through my clothing and other items. I had to throw away so much stuff due to the rats/ mice destroying the items. Almost everything smelled like rat urine and this was a inside storage room. Several expensive items were stolen from my storage and the staff, manager, general manager nor the owner did anything! Terrible customer service and terrible ran facility!Tevita B. | Expérience générale
could not get into the facility. When I tried to enter the gate it said access denied. Very disappointing to pay for a storage unit and not be able to use it.DAVID F. | Premières impressions
Le client n'a pas laissé de commentaire.Emmanuel C. | Premières impressions
Had to many negative issues over the course of my rental term. From staff not answering phone calls. To issues with email notifications not being received. And to my account not being closed out properly and on time after payment was made in person. To receiving harassing phone calls for incompetent staff. I am glad to not have to deal with this staff or location.MATTHEW A. | Expérience générale
Le client n'a pas laissé de commentaire.Cameron G. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon R. | Expérience générale
Le client n'a pas laissé de commentaire.Deneka G. | Expérience générale
There was no air conditioning on some what uncomfortable.Sharmen S. | Premières impressions
Le client n'a pas laissé de commentaire.Denise A. | Expérience générale
Le client n'a pas laissé de commentaire.Shenese F. | Expérience générale
Definitely would not recommend. I won't tear anyone down but the staff needs a bit of an overhaul. I'll leave it at that....Run far away from this location! After my experience I can't believe I was sent a survey request.BRIAN G. | Expérience générale
Le client n'a pas laissé de commentaire.Nokomis P. | Premières impressions
Staff super helpful. They helped me get a storage unit and return a one-way trailer.Susan T. | Premières impressions
Very friendly staff and excellent facility.Michael B. | Expérience générale
Uhaul was there when I needed them the most no matter how long it was.Deardre M. | Expérience générale
Loved it quick and easyInez T. | Premières impressions
AmicalByron R. | Premières impressions
Excellent service à la clientèle. Staff was very professional and helpful.Marline W. | Premières impressions
The young men are very very courteous and professionalWILMA M. | Premières impressions
Always faithful.Kyle M. | Expérience générale
I have to move recently and I liked the customer service that I had received here at the Uhaul in Columbus, Ga on Box rd. The person name is Braden and he really took care of my needs. Thanks!!!! :)SHELA F. | Premières impressions
Excellent service à la clientèleShenese F. | Premières impressions
The young men working there Saturday morning provided top notch customer service.Cheryl J. | Premières impressions
The storage space I rented was clean, convenient, secure, and contained my items perfectly. I would recommend this facility/service to my family and friends as a reliable option for any storage needs.Janice H. | Expérience générale
Everything was excellent to include staff.cenneta g. | Expérience générale
All was well. Always helpful.CLAYTON R. | Expérience générale
Wait FOREVER at the counter ! Staff act like they just dont care. People probably ok but the system is slow and broken.ROGER A. | Expérience générale
Due to the inefficiency of this facility, my UBox wasn't available until a day and half later. It was frustrating and the moving company I dealt with said the staff was very rude.Chyanne G. | Expérience générale
I was satisfied with the attention and promptness of the staff.Nicole W. | Expérience générale
Helpful staff and always friendlyCarolyn H. | Expérience générale
I found the staff to be extremely helpfulNicole W. | Premières impressions
The staff @ Box Road in Columbus, GA were always helpful and super friendly from the time I returned the trailer I rented in the Midwest until I returned the storage unit to them. Continue to shine!william H. | Expérience générale
Extremely lazy staff. This store never once answered their phone when I called. They didnt correctly close my account which resulted in an extra charge as well as a late fee. Very rude.dana b. | Expérience générale
The manager Ryan was extremely helpful. He was actually waiting on myself and another customer at the same time utilizing two computers and neither of us were neglectedMichelle Y. | Expérience générale
Awesome Servicekeith W. | Expérience générale
No issues at all. Truck ran smoothly from Ohio to Georgia, towing a loaded cargo trailer. Was able to keep up with my caravan & arrived on time. Good service, pleased with entire experience with UHauldaniel r. | Réservation
I didnt have any issues with this specific location. My problem is with the mobile rental. It wasnt any quicker and the customer service was not good at allJessica B. | Réservation
Not the easiest to contact by phone but if anything was ever wrong they immediately made it right. Can't complain about that. Surely they will get my business again. Thank you for watching my stuff.courtney c. | Expérience générale
Very nice manager and staff.BONNIE R. | Expérience générale
Great Service!Janiece W. | Expérience générale
Very professional and helpful.Jason F. | Expérience générale
Very long waiting line, no one there was friendly and no one could come and unlock the gate on Christmas 2017 because all my kids gifts was locked in da storage had to wait til the next business dayTiffani E. | Expérience générale
AucunDeep Roots F. | Expérience générale
Our experience with the storage facility was good. Our service renting a truck was good the first time. The time we rented one on June 22 was not a good start to a hot day. Took too long!!!diana r. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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