Customer Reviews for U-Haul Moving & Storage at Bragg Blvd

Évaluation :

1

The women working were extremely rude! Huge attitudes. They didn't want to do their jobs and seemed like they didn't even want to be at work. This location needs a huge retraining on attitudes and how to be nice and respectful to customers. There's other locations to go to and I won't be back to this one.

Évaluation :

2

Service was not great. Had to go to two locations for equipment. People at second location was condescending and laughed at me when I asked for the dolly that I reserved. Talked about other staff in front of me. Denied me military discount and when arriving back person acted like he had an attitude and I was bothering him to inquire about returning equipment early.

Évaluation :

4

Not sure

Évaluation :

1

Manager was rude and cursing all the time. Equipment wasn't ready or complete. Waited over an hour for equipment. They ignored the guarantee policy, needed to call customer service for help.

Évaluation :

5

The technician who completed the rental was excellent. She offered several suggestions reinforcing safety and protection. Represented the company in a manner that one would welcome if they owned the business.

Évaluation :

5

Just wish I could’ve had just one more week so my stuff wouldn’t get auctions while being down on my luck

Évaluation :

5

This is the best UHAUL operation anywhere. I have lived in Fayetteville since the Viet Nam war and EVERYONE in Fayetteville knows the service here is excellent!! The staff here really care about being professional. Great job!!

Évaluation :

4

Thank you Kim

Évaluation :

3

TPMS light on, driver's window leaked on driver during rain storm, driver's visor was broken and unuseable.

Évaluation :

5

Manager Kim was Always nice & willing to cooperate.

Évaluation :

5

The U-Haul at this location is very well run, the only possible improvemet is to get it additional pick-up-trucks. I was extrememy satisfied.

Évaluation :

5

Walt was great to deal with. Referred two guys to assist with the move that took great care with our furniture and home.

Évaluation :

3

Very rude

Évaluation :

1

The manager at this location is not nice at all.

Évaluation :

3

I am very irritated that I was charged $12 for 2 gallons of gas. I received the Uhaul on E and drove 30mi. And put 4 gallons back in the Uhaul. I will be disputing the additional $12 charge with my Credit Card company.

Évaluation :

3

We've used this particular location because it's conveniently located in a central area. My only suggestion would be that although there may be some unpleasant customer interactions due to location. Not all customers are the same. I don't expect overly friendliness, but at the least be a little nice in demeanor. I'd been over charged at my last rental (in the same location) and wanted my paper receipt for this new rental. And it felt more like I was inconveniencing the rep asking for verification of my return before leaving the facility. It's hard being on the Boulevard at times I'm SURE(having worked on the Boulevard for years myself in the past),but all customers are not the same. The customer is your bread and butter and keep you gainfully employed. Just saying. when customers patronize your establishment they are spending their hard earned money and could have gone elsewhere. Can't lose sight of the customer in the customer service business. Uhaul is my go to and has been for years but in some area location in the Fayetteville, NC locations the customer service aspect has declined.

Évaluation :

5

The staff very friendly love love Lori SHES very kind and helpful. And I don't know the young man name that helped me he was a BIGG help as well and he drives the Grey Jeep he's a sweet heart . Thanks to the two of them

Évaluation :

3

Overall experience was great, as usual. Customer service was exceptional! The only gripe was the access into the storage unit building was less than desirable. Especially since I was rolling a cart with crates on it. The walkway was very poor leading into the building making it very difficult to enter. Overall is a good facility and I had great interactions with all employees I came in contact with.

Évaluation :

1

The truck was on E, the line above the red line when I picker it up. I was stressed because I wasn't even sure if I could make it to a gas station. The entire experience was horrible to include the movers that I booked through the uhaul site.

Évaluation :

5

Everything went well

Évaluation :

5

Fast and friendly team.

Évaluation :

3

Please have the keys ready for the customer!!!!! The wait to find the keys was not appreciated ....Thank you !!!!

Évaluation :

2

I'm not sure who's more important , the person in front of you or two telephone calls and then you leave.

Évaluation :

2

Prices was extremely to high for rental definitely will not recommend for future business with company or any other ppl rates was almost 200$ never went over my mileage gas was about 9 dollars to put back in tank took a lost on truck rental but will never use again or recommend

Évaluation :

2

Biggest issue is rude staff.

Évaluation :

5

No improvements necessary.

Évaluation :

1

Don't put add ons in the final bill that the customer didn't ask for.

Évaluation :

5

Kim was awesome

Évaluation :

1

The service was horrible. The vehicle had no equipment that I requested for my move. I had to go to another location and they still didn't have the equipment I needed. I waited over hour to get a truck.

Évaluation :

5

Equipment was freshly cleaned and a rep went through the truck with me. The service guys at the counter made sure I had all of the equipment I ordered, too.

Évaluation :

5

The staff and manager was excellent with great service.

Évaluation :

5

Staff was knowledgeable and professional!

Évaluation :

2

My reservation was for 5pm on Sunday which I guess is the time the location closes. When I got there right at 5, one of the employees who I assume was the manager on shift started freaking out to her other co worker asking how I got in and the door should be locked. After her rant another employee asked me what I was doing in the store, to which I told him I had a reservation at 5, he responded how dumb it was that they let me reserve at 5 while they were supposed to be closed. Overall my reservation was fulfilled, and was even given a 20' truck instead of a 15' truck due to them not having my reserved truck, but even though I got upgraded the whole experience was awkward and uncomfortable because the lady who ended up helping complained the whole time that she didn't have time and they needed to close.

Évaluation :

2

Worst uhaul storage I have ever used. Moved my stuff to another facility.

Évaluation :

3

I need a breakdown of my charges. I filled the tank myself and kept only for 6 hours.

Évaluation :

4

More clerks

Évaluation :

5

Great people to work with, excellent service

Évaluation :

5

Give the General Manger (Kim) a raise for her excellent service.

Évaluation :

5

outstanding

Évaluation :

5

Very well located uhaul. Well knowledgeable people to issue what I needed.

Évaluation :

3

Online check in did not work because the website thought I was at the wrong location, but I was at the correct location. Then waited a long time to speak with a Staff member and they seemed annoyed that it was busy

Évaluation :

4

One customer service agent working which caused a lengthy intake wait

Évaluation :

5

The process took a little longer than normal but other than that it was a good time.

Évaluation :

1

It was the worst ever i was in the hospital from having surgery and had proof and told them them and they auctioned my stuff off they told me i was good and still did it

Évaluation :

5

Reserved a appliance hand line. when I applied on line. They didn't have one for me. They did call around with no luck finding one. Would be nice if I knew that when I reserved one on ljne.

Évaluation :

2

Improve integrity of staff. Make sure the customer not only gets the link for checking out equipment but also for checking in equipment. State customer needs to take a picture of gas needle on return for proof.

Évaluation :

5

Lost a lot when the units flooded, but that was not uhauls fault

Évaluation :

5

I have used this location for many many years. They are extremely knowledgeable, polite, and always ready to provide support and answer your questions.

Évaluation :

1

I recently made a trip from Texas to North Carolina, after 14 years, to finally get my keepsakes out of storage and clean out the storage unit. My entire 3 bedroom house was contained in this storage unit, and I was extremely excited to finally go through these old memories, or so I thought. Upon arrival, I found that my lock has been cut and my unit has been moved. That was problem number 1, why was my unit moved? Finally, after speaking to management and explaining that I shouldn't be charged for the lock and key when I have my key on me, and the lock was cut without my knowledge, and without me present, the management allowed me to move forward without paying for that lock. Now, the maintenance man drilled out the lock, and I rolled up the unit door. At which point, my jaw dropped. My entire 3 bedroom house was dwindled down to a few boxes on one of the walls, a few trash bags, and a couple pieces of broken furniture. Everything else was gone! My beds, Livingroom sets, dining sets, 3 bedroom sets, most of my boxes of stuff; everything was gone. I immediately contacted the management and was met with even more questions. Nobody seemed to have any answers. As management went over the situation, I started looking at what I had left. As I opened boxes, I found mold, mildew, and rat/mouse infestations in the remaining boxes. Out of my storage unit, I was able to scrape together less than one medium sized tote of stuff to take home with me. This included about a quarter of my service awards, one class A jacked with ribbons, half of my baseball cards I had as a child, and maybe 20 of my 500-1000 pictures. Everything else was destroyed. Management got back to me while at the unit. Apparently there was a hurricane that went through in 2016, and my unit was underwater. They moved my unit and threw away everything that was wet. The unit was essentially a total loss. I have been paying for this unit for 14 years. Why couldn't they tell me that my unit was underwater and everything was destroyed? UHauls answer to this? We tried to contact you. Really!?!?! You sure have the ability to send me a bill, verify I paid it, and call when payments are going up, but you can't contact me to tell me everything in my unit has been destroyed by a hurricane?!?!?!?! REALLY!!!!! Anyway, I continued to pay the bill thinking everything was fine with my unit for an additional 7 years. Afterall, what I don't know keeps them getting paid for the unit. What did management tell me? I need to submit an insurance claim, and they will need an itemized list of everything destroyed. How am I supposed to produce an itemized list of everything in that storage unit when it was an entire 3 bedroom house, especially trying to remember 14 years ago, and they 95 % of it away without my knowledge? Now, the insurance garbage I have been dealing with. I tried to contact the insurance carrier for Uhaul , the one that handles the claims, and literally never heard anything. Nobody answered the phone, nobody emailed me, nobody returned the call. I left voicemail after voicemail, and no replies. I tried for weeks to no end, and finally gave up. I guess the way insurance claims work is if nobody answers the phone, I guess my claim cannot be submitted. No submitted claim means no refund for 14 years (7 minimal) and repayment of the furnishings for an entire 3 bedroom house. To answer your question, "Please rate your overall experience storing with U-Haul?" I wouldn't do business with Uhaul if they literally got on their knees and begged me. The audacity to send me that question, after my experience, Uhaul should be absolutely ashamed.

Évaluation :

3

Your doing great

Évaluation :

1

Signing out equipment was a nightmare. Computers in the front desk could not work to either select, sign or make payment electronically. The lady at the front desk had to do it manually and it could not work either. I spend more than 30 minutes in the store waiting to check out the equipment. There is only one staff working at the front desk. Staff had no time to even explain how the equipment works, any issues with the equipment, even a walk through. The equipment proved to be not be maintained.

Évaluation :

5

Spray back of trucks the one we rented had roaches

Évaluation :

5

I had trouble with getting the vehicle checked in it kept on kicking me out for some reason but other than that I just drop the key off in the Dropbox and left the vehicle.

Évaluation :

5

The rental return gentleman was polite and very professional..thanks U-Haul for everything..made my moving experience more easy.. keep up the good work!!!

Évaluation :

3

It would help if your staff listened to customer needs. I asked for a small trailer to transport a scooter that had broken down to a repair facility and got a 6 foot wide, 12 foot long trailer probably because you could charge more for it than the numerous other smaller trailers on the lot. I acknowledge I could have gone back in, waited in line to cancel what I got and rebook what I asked for but it took time that I did not have. My lesson if I use UHaul again is to never walk in but book exactly what I want on line and simply pick it up. The young man who was learning and being shown how to process a walk in was pleasant and courteous but being given a bad example to follow to satisfy customer requirements.

Évaluation :

5

Excellent customer service

Évaluation :

5

Rien

Évaluation :

3

Older storage but staff makes it great.

Évaluation :

5

Once again, agent was friendly and professional. He even gave me a water when I can't find vending machine. During stressful moving cycles, Uhaul agent's extra kindly gesture makes a big difference.

Évaluation :

3

The gentleman with the red hair was very unprofessional he was nasty to me and talked down to me very condensing…he wouldn't give me his name when i advised I'll contact corporate he said that won't change anything as if he own the location. I want pleased at all……..

Évaluation :

3

I refueled the vehicle back to where it was when I received it; however I was still charged for gas. Cost should be adjusted. Other than that my experience was great.

Évaluation :

3

Ensure that the rental truck is one that should be rented to a customer rather than putting a customer and their family's lives in danger with a defective vehicle .

Évaluation :

5

Excellent customer service!

Évaluation :

5

Probably the best location I have ever seen.

Évaluation :

3

I was sent a bill for dumping and i still had 3 days left on my unit

Évaluation :

5

Worked with me when I was behind, highly recommended, good customer service:)

Évaluation :

3

My storage locker was mistakenly opened/lock removed by staff. I was informed and told that I received a new lock and the new keys would be FedEx to me at my present location. That was over three (3) months ago. I have made numerous inquiries regarding receipt of new keys for my storage. As of May 30, I still have not received those keys and I am unable to travel right now. I sincerely request this situation be corrected so that I have access to my property in storage that I am paying rent for each month.

Évaluation :

5

I am excited that U-Haul is now offering this service. It is extremely convenient, having all your needs met in one location. If I ever have storage needs, I am definitely giving U-Haul the first consideration.

Évaluation :

5

I really appreciated that the storage was onsite, so we got the truck empty and left the truck at the same site. Extremely convenient!

Évaluation :

5

Very helpful

Évaluation :

5

Please hightlight the rat poison in red or orange words so people can know it

Évaluation :

4

Decent overall. Storage unit was fine for what it was. Unlit, non climate controlled. Staff was generally helpful until the last visit. But that was having to do with a rental, which they made right.

Évaluation :

5

Kia went above and beyond to make sure everything was taken care of. That woman is truly a BLESSING and a SUPERWOMAN. She deserves a raise and vacation. Thank you so very much Kia for all your help and hard work. Merci.

Évaluation :

5

Everything was okay, and very pleasant , helpful etc.

Évaluation :

5

The owner and staff were very helpful and friendly. Will use this U-Haul for next move and storage!

Évaluation :

5

Everyone was so helpful and understanding. They were able to explain everything where I could understand.

Évaluation :

5

Kim and her staff were awesome during the move and helped with storage units. I will see her in Nov to book a Uhaul and car tow trailer. During horrific self move provided info to complain about the Helping Hand mover service

Évaluation :

5

Walt and Daniel both went over and beyond to assist me!! However everyone there was amazing!! I truly appreciate the amazing service I received!!

Évaluation :

5

Your staff were very helpful and professional we rented two trailers and two storage units and couldn’t ask for better service thank you

Évaluation :

5

Will always call you when we need to rent

Évaluation :

3

Too expensive

Évaluation :

5

My storage bill was due in the 18th of each month. When I went to turn in my access key at 9:45am on the 18th, I was told I had a balance for the upcoming month. I was told I would be responsible to pay that month even though I was no longer in the unit. After argument and a phone call to however, I was cleared with a zero balance. Absolutely foolish! I did contact the store to ask what protocol was. I was told I had until close of business on the 18th to pay the unit rent or be cleared out with pictures/video and return of the access key.

Évaluation :

4

Everything was good until I moved out!!

Évaluation :

5

Staff were helpful and knowledgeable. Storage unit was clean and tidy.

Évaluation :

4

Very friendly staff.

Évaluation :

5

Smooth checkin, friendly and helpful staff, storage unit was clean. I would recommend.

Évaluation :

5

You were there when we needed it most. Thanks a million!

Évaluation :

5

Awesome

Évaluation :

5

The staff was nice.

Évaluation :

4

I had a great experience! Very professional staff. My only recommendation is to hire more people to work the registers. There are times where I had to wait in line 30-45 mins just to buy something from the store or ask a question. You are the best Uhaul in town and people know that…but I'd recommend being more customer service focused.

Évaluation :

5

Maybe you should improve the concrete ramp at the West end of the storage building with unit #646/5' x 10'. We struggled on this using the cart for a couple loads until we found the ramp on the East end of the building was better suited for use with the cart. Or perhaps putting a sign on the West end that lets people know the East end offers easier access for the cart.

Évaluation :

5

Excellent.

Évaluation :

1

When booking the storage , we were told it would be 24/7 all we had to do was enter our access code. I double checked with the representative that had helped me to make sure because we were traveling 4hours to this site. I was assured i would be able to put my things in storage 24/7. We get to the site at around 10:07 and attempt to put in our code. It said access denied- closed. I called the Number on the sign for after hour assistance no answer. I called the U-Haul customer service number and was on the phone with her. She told me we were misinformed and tried to reach out to the gm for me. No answer. We had to camp out in our cars till the storage opened because we couldn't get in. I am overall very upset, why we the rep who helped us book everything tell us we would have access 24/7 if we didn't. So frustrating.

Évaluation :

5

Treated respectfully , great customer service

Évaluation :

5

I love Kim the GM and her whole team

Évaluation :

5

The best part of my entire moving experience was my interaction with Corey Gailliard. His customer service skills were exceptional!!

Évaluation :

5

Storage was great. Where I picked up the trailer was terrible. The wiring harness was cut and I ha to get materials and repair myself. They were no help

Évaluation :

5

Clean and organized with friendly staff willing to help in any way possible. Merci.

Évaluation :

5

Would have preferred a unit closer to the door. Saw there were ones empty only because they were being cleaned but they could have been reserved. Also would have been nice to have a few more carts. All carts were in use.

Évaluation :

1

I only used uhaul thinking it was a reputable company. Only to have irreplaceable personal belongings destroyed simply because I trusted the wrong storage company. I will never be made whole. This has been the worst experience in my lifetime.

Évaluation :

3

Please fix the gate to storage facility.

Évaluation :

5

Keep up the great service

Évaluation :

3

S.O.

Évaluation :

5

Kim and Cory were amazing... Had problems with my tow their team made my disastrous 12 hour tow almost bearable. Thank you Kim and Cory and the rest of her staff you guys are the best ..

Évaluation :

3

Need more help at front desk because lines were long. Took over 20 mins just to drop off key card. But other then that everyone was very respectful and kind.

Évaluation :

4

Storge area was well lit but storage room itself had no light. I never went after dark but might be convenient for future renters if it's cost effective.

Évaluation :

5

First good Uhual experience I had in my entire move.

Évaluation :

5

The branch manager Kim was always exceptional. I mean everyone is, but she goes well above to make sure your smiling when leaving.

Évaluation :

5

The associate that help me was courteous and very professional. He took the time to answer my questions and explained procedures very clearly.