Évaluations des clients U-Haul Moving & Storage at Broad St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Broad St

Cote générale :

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KELLY B.
Évaluation :

Make sure their things dont get ruined because of faulty equipment.

Zachary T.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

CYNTHIA A.
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The rental process was very smooth. Everyone was so friendly and helpful. Will definitely return for all my moving needs.

Cherie T.
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Le client n'a pas laissé de commentaire.

Bridget K.
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Le client n'a pas laissé de commentaire.

John D.
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Nothing

WILLIAM D.
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Need more help

WILLIAM D.
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Get more help.

Maurita P.
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Le client n'a pas laissé de commentaire.

charles C.
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Keep doin what they doin.

NANCY S.
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Nothing I am aware of.

Lawanda E.
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Only problem I have is that they charge you when you when making right and left turns basically any turn you do in a rental yourll get charge

David D.
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Great experience! Everyone was so nice

THERESA M.
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I was charged for 2 days and I only had it for 1 complete day. Then when I needed it a lil longer was told I needed to bring it bavk because it was already promised to someone else.

Taquilla J.
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Customer service there is horrible

Lee P.
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Le client n'a pas laissé de commentaire.

JEFFREY B.
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Great Staff, Great Service!

ALBERT M.
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I have been calling to discuss my bill. They don't answer the phone or respond to email.

BILL P.
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Very quick to respond at my arrival! Polite staff!

Timothy C.
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Cheryl and her team are friendly and courteous, knowledgeable about their products and services and accurately describe costs. I will recommend them to anyone renting equipment or storage in the Augusta area.

DABNEY E.
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Le client n'a pas laissé de commentaire.

NOLAN A.
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Le client n'a pas laissé de commentaire.

SEQUANNA A.
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Le client n'a pas laissé de commentaire.

Taylor H.
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Le client n'a pas laissé de commentaire.

Debra W.
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Excellent customer service. The woman who took our equipment was very friendly.

Jenna M.
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Both the young man who took the reservation ( do not remember his name) & Cheryl who checked us in/out were enormously helpful & informative, courteous and both were COVID-19 appropriate! I will recommend this agency!!

William M.
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Le client n'a pas laissé de commentaire.

EDWARD B.
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Le client n'a pas laissé de commentaire.

Terry D.
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

Lynn S.
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Le client n'a pas laissé de commentaire.

Teresa M.
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Le client n'a pas laissé de commentaire.

Nancy S.
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Awesome place

Erin C.
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Le client n'a pas laissé de commentaire.

frank R.
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The two women working in the office were delightful!! I had an excellent experience at both locations and will be back again soon. Thanks 😃

truman H.
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You need to have more 6X12 open trailers witjr rail gates. I had search all over Augusta and the surrounding area and only found this trailer and it was for local use only. I had wanted to pick this trailer up in Augusta and drop it in Greensboro. Ga,but had to bring it back to Augusta, This was 150 miles I had to drive to get it back to Augusta.

ANGELIA K.
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Cheryl excels in customer service and Id gladly recommended this location!

Leonard C.
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The lady staffer in Augusta was awesome! I wish I could call here by name.

linda J.
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Le client n'a pas laissé de commentaire.

john L.
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Windshield could have been cleaner. Especially on inside. Overall the guys were great picking up and dropping off.

Marty B.
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My gas was on the same level that I rented the unit. 5/8 of a tank or 9/16 of a tank? It was between 1/2 and 3/4 just like I received it. The truck ran great.

Cynthia M.
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They were so helpful, they answered all my questions

tara b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Aretha E.
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Great Service

DAVID C.
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Le client n'a pas laissé de commentaire.

gabrielle O.
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Better customer service & guy that checked me in once I returned the truck didn't put it in the system so they later accused me of not turning it in smh will not be back at that location!

Julie H.
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Wonderful experience renting a moving truck thru UHaul. Experienced and knowledgeable staff on a Sunday, unheard of ! Will definitely rent from this location again.

Raimundo P.
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Excellent service! Very happy with how everything went and I would highly recommend this location!

Sara W.
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Everything went smoothly. Cheryl Taylor was absolutely wonderful! Her exemplary knowledge of the process, timely execution and kind nature are characteristics that are unfortunately not the norm. Kudos to Ms. Taylor and U-Haul! Thank you for making my move everything it could be!

LAWANDA J.
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Rates are high and the equipment is raggly

Adam F.
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Make it more explicit whether a rental is local or one-way. I had to drive all the way back from Spartanburg and drive back up because at no point did the website give me the option to select Spartanburg as a drop-off location once I selected the truck I had. Now I understand my mistake, but I shouldn't have to make this mistake in the first place. I will not be using uHaul the next time I move.

david S.
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A little short staffed...needed to wait to pick up truck but the agent was friendly and helpful.

Madonna D.
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Le client n'a pas laissé de commentaire.

Jessica T.
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Le client n'a pas laissé de commentaire.

BRITTNEY P.
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Rip off took 100 from me didn't even drive that many miles

alexander W.
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Le client n'a pas laissé de commentaire.

Thomas K.
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Cargo van was ready and waiting for us. Everything went well.

Antwon K.
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Le client n'a pas laissé de commentaire.

Carol F.
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Night drop off was a breeze!

Alan E.
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It's a grass lot and was a little muddy. But other than that it was a great place to pick up a rental.

MICHAEL S.
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Very professional and friendly staff.

Cora S.
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Everything went well. I just feel the pricing is really to high for mileage rates.

Zach G.
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Le client n'a pas laissé de commentaire.

Lawrence A.
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Le client n'a pas laissé de commentaire.

sandra H.
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Check equipment and get fixed I traveled out of state in a one way rental and couldn't charge my phone

Brandon H.
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Le client n'a pas laissé de commentaire.

Neil M.
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Le client n'a pas laissé de commentaire.

larry T.
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Le client n'a pas laissé de commentaire.

paul B.
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Le client n'a pas laissé de commentaire.

TAMESETTA B.
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Le client n'a pas laissé de commentaire.

Gary D.
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The equipment was clean, but the truck was a bit rough. Balance and alignment might help. It was a well worn truck with 178K miles. The people at the location were awesome as usual.

Phylicia S.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

tommy B.
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Le client n'a pas laissé de commentaire.

nelson S.
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Moving is terrible, U-Haul is beautiful.

Gina F.
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Le client n'a pas laissé de commentaire.

Stacy W.
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Le client n'a pas laissé de commentaire.

Gary D.
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Have rented from them several times and always courteous, clean, and quick.

Hannah R.
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We had an excellent experience. The ladies inside pickup were so nice.

Jarrod G.
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Le client n'a pas laissé de commentaire.

Gene A.
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Le client n'a pas laissé de commentaire.

Linda G.
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I found the employees pleasant and professional.

JAY B.
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Le client n'a pas laissé de commentaire.

william D.
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I had to call the day after to make sure the trailer was checked in.

Kareem P.
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Le client n'a pas laissé de commentaire.

DON G.
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I need a truck for the day and the manager was so helpful and prompt. On getting the truck and the return. I would highly recommend this location always.

ROBERT H.
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Le client n'a pas laissé de commentaire.

William G.
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Le client n'a pas laissé de commentaire.

DARRYL S.
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Awesome an friendly

Gary D.
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Folks were awesome. Quick and efficient.

MAURICE C.
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No comment

Victoria E.
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Le client n'a pas laissé de commentaire.

Judith J.
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Great customer service!

VICTORIA E.
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Le client n'a pas laissé de commentaire.

Kennie R.
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Air conditioning was blowing out hot air. Vehicle was dirty and smelled like trash may have been transported by previous user. Very bad experience may never use U-Haul again.

Patrick H.
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The two people on duty were very friendly, positive, and helpful. I have returned a truck to Broad Street before and it was the same. No complaint about the workers. However, there was no truck available when I came to pick it up. I had reserved a 20' truck; I checked-in online; I arrived and completed all the SMART Phone verifications. But no truck. They finally found one somewhere. But the loading ramp was jammed, with about 2 feet sticking out of the back of the truck. The ramp could not be used. Because of the protruding ramp, the door could not be latched. So, one of the staff rigged a bungee cord with hooks to hold the loading door down. When we were about half way to our destination, the bungee cord broke and the loading door opened and jammed at the top. So we drove the remaining distance with a full truck and the back door open. We were fortunate that nothing full out (we are good packers).

Freddie G.
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Le client n'a pas laissé de commentaire.

Alexander Z.
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Le client n'a pas laissé de commentaire.

Alexander B.
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Dont charge them 20$ late fee wen I had the vehicle bak before time due

ERIC S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

April C. | Premières impressions |
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Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

Brian A. | Expérience générale |
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Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.

Warren R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jason D. | Expérience générale |
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Great people, kind and helpful and professional.

jose h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

michael r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Brian A. | Premières impressions |
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Ladies were very helpful. Helped pull ramp out from truck.

Ira B. | Expérience générale |
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The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all

anglea m. | Expérience générale |
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Everyone was always very helpful and friendly

DeShaun J. | Expérience générale |
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The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs

Tyler F. | Expérience générale |
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There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.

Monica H. | Expérience générale |
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Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Ronnie Lee K. | Premières impressions |
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Excellent customer service and very clean

nancy h. | Premières impressions |
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These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

Betty O. | Expérience générale |
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Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

LINDA D. | Expérience générale |
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Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

Kenneth F. | Expérience générale |
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the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

lisa b. | Expérience générale |
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Nice and very helpful, caring staff.

Shamika S. | Premières impressions |
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Good customer service

marty m. | Premières impressions |
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Nice meat clean and the customer service was great

Rafael P. | Expérience générale |
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Needs to be cleaner and no one worked promptly

RICHARD W. | Premières impressions |
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I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W. | Expérience générale |
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Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

Kenneth F. | Premières impressions |
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the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

George S. | Expérience générale |
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Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

denise a. | Premières impressions |
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The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

George S. | Premières impressions |
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Aaa

Michael T. | Premières impressions |
Évaluation :

None

Alvin T. | Expérience générale |
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Very friendly staff.

ALBERT B. | Expérience générale |
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I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

tanner b. | Expérience générale |
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I would never recommend Uhaul to anyone and will never deal with Uhaul again.

Thomas C. | Expérience générale |
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The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Solvanga S. | Expérience générale |
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Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Carol R. | Expérience générale |
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We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Damion P. | Expérience générale |
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Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.

Anthony D. | Premières impressions |
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The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Solvanga S. | Premières impressions |
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The people here were very nice and polite and timely.

Suzanne B. | Expérience générale |
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Too expensive

ALAN E. | Premières impressions |
Évaluation :

None

Matthew C. | Expérience générale |
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The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.

kay l. | Expérience générale |
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Super crew, professional and very helpful.

kay l. | Premières impressions |
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Great customer service.

jose h. | Premières impressions |
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They staff was awesome...

Joseph M. | Expérience générale |
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Best customer service, bar none, with friendly people

Kathryn J. | Expérience générale |
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From the moment I entered your store I was pleased. Thank you . I always felt safe.

DURWIN K. | Expérience générale |
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Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.

william c. | Premières impressions |
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Thanks 😊

BETTY M. | Expérience générale |
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thanks

ANDREKA B. | Expérience générale |
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All the associates were great.

ANDREKA B. | Premières impressions |
Évaluation :

This uhaul service was great

laura m. | Expérience générale |
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great staff! many thanks!

william k. | Expérience générale |
Évaluation :

Ms. Taylor and others were great!

david r. | Premières impressions |
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Ladies behind counter have been fantastic! Very happy customer!!

william k. | Premières impressions |
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Ms. Taylor and staff were very, very helpful.

brian c. | Expérience générale |
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Good service

Holly S. | Premières impressions |
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The staff is awesome

gerard h. | Expérience générale |
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Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier

john m. | Expérience générale |
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It was ok, no problems

norman m. | Expérience générale |
Évaluation :

there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.

Antenet S. | Expérience générale |
Évaluation :

Cheryl and her staff always give superb customer service!

WHITNEY G. | Expérience générale |
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My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility

Michael M. | Expérience générale |
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Good service

melissa p. | Expérience générale |
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It was close n clean n also well lit. No changes needed. Keep up good work n thanks.

Samantha M. | Réservation |
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I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.

Albert M. | Réservation |
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The sales associate knew his job. He made it a smooth move in transition.

Richard D. | Réservation |
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This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.

Antenet S. | Réservation |
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Great service from truck to stotage. Manager was aersome.

Alicia C. | Réservation |
Évaluation :

Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.

catherine k. | Réservation |
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Kind staff and great services

Stephanie L. | Expérience générale |
Évaluation :

Easy to access

kimberly m. | Expérience générale |
Évaluation :

U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit

Kristen P. | Expérience générale |
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Good nice people

Antenet S. | Expérience générale |
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Great Service!

WILLIAM S. | Expérience générale |
Évaluation :

The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I

lauren l. | Expérience générale |
Évaluation :

There were unswept roaches in the bathroom and lots of food trash.

Non reviews have been submitted for this location.

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