Évaluations des clients U-Haul Moving & Storage at Broad St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Broad St

Cote générale :

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DEZA L. | Expérience générale |
Évaluation :

Helpful, and very friendly and made everything easy.

KIMBERLY G.
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The customer service at your Broad Street Augusta, Georgia location is awesome!!! They are so friendly, helpful, and informative!!! Thank You! Kim Gracey

Sabine H.
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This location even I only dropped of is at least 5 stars! Friendly, fast & knowledgeable!!!!!!!!!

NATHANIEL H. | Expérience générale |
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The floor was shining and clean all the time. I had a great experience with your u haul company.

JAMES W.
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I cant recall the Female Manager, but she can Multi Task with the best of people and providing EXCELLENT Service to All!!

SARAH H.
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Le client n'a pas laissé de commentaire.

Aretter M.
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Le client n'a pas laissé de commentaire.

ALFRED H.
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Le client n'a pas laissé de commentaire.

Jane M.
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Nothing... Cheryl did a fabulous job. Thanks

JOSE A.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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Le client n'a pas laissé de commentaire.

KIMBERLY G.
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Outstanding customer service!!! Thank You!!!

Patricia J.
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Le client n'a pas laissé de commentaire.

Maryellen C.
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Le client n'a pas laissé de commentaire.

ORLANDO H.
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Le client n'a pas laissé de commentaire.

DENISE B.
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Le client n'a pas laissé de commentaire.

CHARLES L.
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Extremely professional and helpful. Very clean location and easy to work with.

Jane M.
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Great job!

ELIZABETH L.
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Hire different people the first location I was sent too the lady was down right rude and nasty the second place I went to the guy was nice but when I went back to pick up my car the lady was not very nice

Lila S. | Expérience générale |
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The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.

ANITA J.
Évaluation :

Make a better visible notice by the black slot for the key drop off.

Aretter M.
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Le client n'a pas laissé de commentaire.

Pellom B.
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Le client n'a pas laissé de commentaire.

JOSE R.
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Truck dirty

Ted C.
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Le client n'a pas laissé de commentaire.

DUSTIN B.
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Le client n'a pas laissé de commentaire.

Jeffrey T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Patrick J.
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Le client n'a pas laissé de commentaire.

RICHARD K. | Expérience générale |
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During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.

Byron T.
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Le client n'a pas laissé de commentaire.

Kenneth B.
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Le client n'a pas laissé de commentaire.

timekia m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Thaddeus G.
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I was never given a receipt at the drop off location. I was told I would receive one by e-mail but I never did.

William C.
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Le client n'a pas laissé de commentaire.

Eugene D.
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pockets of cement/mortar made accsessing the tie downs difficult

ROBERTG S.
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Le client n'a pas laissé de commentaire.

SAMUEL E.
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The rental experience was great staff was very knowledgeable snd quick to help

Kenneth R.
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Le client n'a pas laissé de commentaire.

Rose H.
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Le client n'a pas laissé de commentaire.

DAVID F.
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Keep doing what you are doing. The service was prompt and professional.

XAVIER K.
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The staff was the most helpful then any other u haul site I have Ben too ! Great team ! Keep up the work

MIGUEL O.
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Le client n'a pas laissé de commentaire.

amanda J.
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Staff was very rude on the phone and they changed my location of pick up last minute without contacting me.

NICHOLAS R.
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everything was professional and prompt.

ANDREW R.
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Great customer service!

WILLIAM S.
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Le client n'a pas laissé de commentaire.

ANGELA J.
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Le client n'a pas laissé de commentaire.

Albert S.
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Truck had horrible fuel economy 5 gal for 16 miles, and a warning message saying the tire monitor required service

David S.
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Before turning over the vehicle, the attendant should wipe the dew from the mirrors and side windows to assure good visibility as the vehicle when leaving the lot. You wouldn't rent a vehicle with snow-obscured windows, so the same with heavy dew that obstructs visibility.

Bradley P.
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Need more information or video of towing a manual shift car, in gear or in neutral & steering locked or unlocked. Your video shows a automatic and seat belt to secure steering.

Jonathan S.
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Le client n'a pas laissé de commentaire.

Matthew G.
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Le client n'a pas laissé de commentaire.

GARRY C.
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Le client n'a pas laissé de commentaire.

Tam L.
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Very professional and friendly. Quick and easy transaction.

ALEXANDER S.
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Overall good experience at Broadway U-Haul. Only issue is, upon return I parked vehicle where directed. Waited 5-10 minutes for someone to check me in (as signs direct) and no one came out. When I stepped inside, there were at least 3 CSR's standing around who could clearly see that I had been waiting. Once the rep cam out, he was very professional and checked me out in a timely fashion. On another note, my original reservation was at a different location, Augusta Self Storage, 255 Boy Scout Rd, Augusta, GA 30909. I was at the store at the scheduled time and ready to pick up. Online pickup was not available and no one was there to issue truck (which was there). I called the U-haul scheduling department and they reserved vehicle at Broadway location. They also advised me that I would receive a $50 reservation guarantee refund because my reservation was unavailable and I had to be sent to another store. The Broadway store said the reservation guarantee was not their problem. If you can address that with the responsible party, that would be nice. Thanks!

Thomas D.
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Le client n'a pas laissé de commentaire.

James B.
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Le client n'a pas laissé de commentaire.

WARREN E.
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Le client n'a pas laissé de commentaire.

DANIEL G.
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Everything was expertly done. Very friendly workers. Nice well equipped store with anything you would ever need to make any kind of move. A great experience from start to finish.

Jay E.
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Le client n'a pas laissé de commentaire.

Gilberto G.
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None

April C. | Expérience générale |
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The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly

STEVEN H.
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None. Personnel were all professional and friendly. All went smoothly.

JERRY L.
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Le client n'a pas laissé de commentaire.

LEVI M.
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Agents very professional, friendly and pleasant. Keep up the good work

PHILLIP B.
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Le client n'a pas laissé de commentaire.

CHARLES M.
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Le client n'a pas laissé de commentaire.

Charles L.
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Very professional and quick check in.

Charles L.
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Check in was quick and painless.

Shani S.
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Le client n'a pas laissé de commentaire.

Shannon T.
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Le client n'a pas laissé de commentaire.

Kimberly G.
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I cannot say enough good things about the Broad Street location and the people that work there. They are always super friendly and knowledgeable about your products. Always a great experience returning trailers and renting from there. Thank you so much! Kim

Barbara J.
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The truck buckled on the road/maybe hydraulics issues in the front tires. The back of truck inside light did not work. My help loaded the truck with flashlights. I did not know the inside back truck light did not work until I got ready to unload the truck. They only had one oneway truck available do to the high demand for uhaul rentals. So, I was glad the truck was available at this location to load my storage items out of the storage unit. Thank you

Chandler J.
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Le client n'a pas laissé de commentaire.

Aveona C.
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Better truck

Philip M.
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Friendly and prompt service.

KELLY B.
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Make sure their things dont get ruined because of faulty equipment.

Zachary T.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

Jason H.
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Le client n'a pas laissé de commentaire.

CYNTHIA A.
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The rental process was very smooth. Everyone was so friendly and helpful. Will definitely return for all my moving needs.

Cherie T.
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Le client n'a pas laissé de commentaire.

Bridget K.
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Le client n'a pas laissé de commentaire.

John D.
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Nothing

WILLIAM D.
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Need more help

WILLIAM D.
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Get more help.

Maurita P.
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Le client n'a pas laissé de commentaire.

charles C.
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Keep doin what they doin.

NANCY S.
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Nothing I am aware of.

Lawanda E.
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Only problem I have is that they charge you when you when making right and left turns basically any turn you do in a rental yourll get charge

David D.
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Great experience! Everyone was so nice

THERESA M.
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I was charged for 2 days and I only had it for 1 complete day. Then when I needed it a lil longer was told I needed to bring it bavk because it was already promised to someone else.

Taquilla J.
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Customer service there is horrible

Lee P.
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Le client n'a pas laissé de commentaire.

JEFFREY B.
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Great Staff, Great Service!

ALBERT M.
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I have been calling to discuss my bill. They don't answer the phone or respond to email.

BILL P.
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Very quick to respond at my arrival! Polite staff!

Timothy C.
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Cheryl and her team are friendly and courteous, knowledgeable about their products and services and accurately describe costs. I will recommend them to anyone renting equipment or storage in the Augusta area.

DABNEY E.
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Le client n'a pas laissé de commentaire.

NOLAN A.
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Le client n'a pas laissé de commentaire.

SEQUANNA A.
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Le client n'a pas laissé de commentaire.

Taylor H.
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Le client n'a pas laissé de commentaire.

Debra W.
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Excellent customer service. The woman who took our equipment was very friendly.

Jenna M.
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Both the young man who took the reservation ( do not remember his name) & Cheryl who checked us in/out were enormously helpful & informative, courteous and both were COVID-19 appropriate! I will recommend this agency!!

William M.
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Le client n'a pas laissé de commentaire.

EDWARD B.
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Le client n'a pas laissé de commentaire.

Terry D.
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Le client n'a pas laissé de commentaire.

tara b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ERIC S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

April C. | Premières impressions |
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Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

Brian A. | Expérience générale |
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Ladies providing service were knowledgeable and helpful. Helped guide truck so ramp would go into storage facility. Clean storage space and very convenient.

Warren R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jason D. | Expérience générale |
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Great people, kind and helpful and professional.

jose h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

michael r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Brian A. | Premières impressions |
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Ladies were very helpful. Helped pull ramp out from truck.

Ira B. | Expérience générale |
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The staff was excellent in every aspect of service at uhaul from the very first day to the very end. I would highly recommend U-Haul at broad street in Augusta ,Ga. Thank you and may God bless you all

anglea m. | Expérience générale |
Évaluation :

Everyone was always very helpful and friendly

DeShaun J. | Expérience générale |
Évaluation :

The gentlemen that work there were great. They understood what true customer service was. I can say the same about the ladies that worked there. It seemed like they didn’t care and were very rude and didn’t care for my needs

Tyler F. | Expérience générale |
Évaluation :

There are no numbers on outdoor units and the workers don't even know which is which. They moved me in to one that was owned by someone else and I had to move out after unloading all my household goods into the unit. Slow response times and overall poorly managed property.

Monica H. | Expérience générale |
Évaluation :

Uhaul need to make it a way if u rent a storage unit u get a free truck after move out

Ronnie Lee K. | Premières impressions |
Évaluation :

Excellent customer service and very clean

nancy h. | Premières impressions |
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These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

Betty O. | Expérience générale |
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Y’all didn’t check my storage unit and someone put their stuff in it and it ran my bill up but you did take it once you talked to me

LINDA D. | Expérience générale |
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Great storage place with plenty of carts available plus a dock. Security is great. Customer service was great.

Kenneth F. | Expérience générale |
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the manager was rude. they didn’t have the largest size storage unit i wanted. and then charged me for both. every tim i called or cane in person the manager was not there. never returned my call

lisa b. | Expérience générale |
Évaluation :

Nice and very helpful, caring staff.

Shamika S. | Premières impressions |
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Good customer service

marty m. | Premières impressions |
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Nice meat clean and the customer service was great

Rafael P. | Expérience générale |
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Needs to be cleaner and no one worked promptly

RICHARD W. | Premières impressions |
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I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W. | Expérience générale |
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Cheryl. the manager, exceeded our expectations. She was proactive, polite and very helpful. We could not have asked for better service or assistance.

Kenneth F. | Premières impressions |
Évaluation :

the staff was great. but the faculty is terrible. it looks unsecure. it needs much improvement. needs an elevator. not appealing at all. if i did not have movers there. i would not have stored my it

George S. | Expérience générale |
Évaluation :

Several of our stored box's got wet. The staff offered no help or solutions. We paid for the month of November and vacated it on 11/9/19 but were not offered a rebate for unused time. Total rip off.

denise a. | Premières impressions |
Évaluation :

The staff I dealt with at the U-Haul Moving & Storage on Broad St in Augusta, GA were so friendly. Wonderful customer service!

George S. | Premières impressions |
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Aaa

Michael T. | Premières impressions |
Évaluation :

None

Alvin T. | Expérience générale |
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Very friendly staff.

ALBERT B. | Expérience générale |
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I have been using this facility for many years and have always been pleased. Ms Cheryl Taylor does a very good job

tanner b. | Expérience générale |
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I would never recommend Uhaul to anyone and will never deal with Uhaul again.

Thomas C. | Expérience générale |
Évaluation :

The rolling carts and loading dock are helpful for getting stuff in and out. The wait at the desk is long but luckily you only have to do that once.

Solvanga S. | Expérience générale |
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Facility was not easy to access by phone. My storage unit spider webs in it when I moved in. Not sure if that is normal.

Carol R. | Expérience générale |
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We never took posession of the unit we reserved in April, but was charged 3 months in a row, took me several calls to get this fixed...still getting a bill in July?? Needed outside unit, to small insi

Damion P. | Expérience générale |
Évaluation :

Employees were very nice and friendly. You guys' policy blows. I had an unnecessarily hard time closing my unit, and was on the phone for nearly 30 minutes for something that was a 5 minute affair.

Anthony D. | Premières impressions |
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The management in Riverdale was very inappropriate I wish the worst on fuzzy the manger the truck he gave me blew hot air inside the truck from engine he knew this refuse to give any other truck..

Solvanga S. | Premières impressions |
Évaluation :

The people here were very nice and polite and timely.

Suzanne B. | Expérience générale |
Évaluation :

Too expensive

ALAN E. | Premières impressions |
Évaluation :

None

Matthew C. | Expérience générale |
Évaluation :

The staff at the Broad street location are great. My only issue with this Uhaul experience has been with the Ubox service and billing. It's been a battle every month.

kay l. | Expérience générale |
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Super crew, professional and very helpful.

kay l. | Premières impressions |
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Great customer service.

jose h. | Premières impressions |
Évaluation :

They staff was awesome...

Joseph M. | Expérience générale |
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Best customer service, bar none, with friendly people

Kathryn J. | Expérience générale |
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From the moment I entered your store I was pleased. Thank you . I always felt safe.

DURWIN K. | Expérience générale |
Évaluation :

Office staff was great. Facility was clean. I work from 8am-6pm so the only thing I wished is that there was 24 access to the storage units.

william c. | Premières impressions |
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Thanks 😊

BETTY M. | Expérience générale |
Évaluation :

thanks

ANDREKA B. | Expérience générale |
Évaluation :

All the associates were great.

ANDREKA B. | Premières impressions |
Évaluation :

This uhaul service was great

laura m. | Expérience générale |
Évaluation :

great staff! many thanks!

william k. | Expérience générale |
Évaluation :

Ms. Taylor and others were great!

david r. | Premières impressions |
Évaluation :

Ladies behind counter have been fantastic! Very happy customer!!

william k. | Premières impressions |
Évaluation :

Ms. Taylor and staff were very, very helpful.

brian c. | Expérience générale |
Évaluation :

Good service

Holly S. | Premières impressions |
Évaluation :

The staff is awesome

gerard h. | Expérience générale |
Évaluation :

Prompt and courteous service. Friendly very helpful making sure place is always clean and willing to provide the very best service. God Bless Gerard Hoosier

john m. | Expérience générale |
Évaluation :

It was ok, no problems

norman m. | Expérience générale |
Évaluation :

there were promotion signs on display that were not being honored and were not removed. Expired promotions should be removed.

Antenet S. | Expérience générale |
Évaluation :

Cheryl and her staff always give superb customer service!

WHITNEY G. | Expérience générale |
Évaluation :

My things have been here more than 6 months n the service has always been great. Look no futher you found your future storage facility

Michael M. | Expérience générale |
Évaluation :

Good service

melissa p. | Expérience générale |
Évaluation :

It was close n clean n also well lit. No changes needed. Keep up good work n thanks.

Samantha M. | Réservation |
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I would not recommend this place at all. The workers are nice but, the manager is rude and acts like you are under her.

Albert M. | Réservation |
Évaluation :

The sales associate knew his job. He made it a smooth move in transition.

Richard D. | Réservation |
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This place is very busy and never enough help in the office. Cant believe your a storage facility with multiple floors and no elevator. Who in their right mind would move furniture up and down stairs.

Antenet S. | Réservation |
Évaluation :

Great service from truck to stotage. Manager was aersome.

Alicia C. | Réservation |
Évaluation :

Great service - easy move-in Location is always extremely busy but the staff is always courteous and nice to the customers.

catherine k. | Réservation |
Évaluation :

Kind staff and great services

Stephanie L. | Expérience générale |
Évaluation :

Easy to access

kimberly m. | Expérience générale |
Évaluation :

U-Haul double-charged me for something that wasn't my fault but the managers over lost you because I hadn't used it yet so I had to give me another storage unit which I was double-charged for the unit

Kristen P. | Expérience générale |
Évaluation :

Good nice people

Antenet S. | Expérience générale |
Évaluation :

Great Service!

WILLIAM S. | Expérience générale |
Évaluation :

The manager, Jeffrey tomber, Was extremely helpful and polite and friendly during my entire years at that facility. Because of this I would more than recommend that facility to someone else. I

lauren l. | Expérience générale |
Évaluation :

There were unswept roaches in the bathroom and lots of food trash.

Non reviews have been submitted for this location.

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