Customer Reviews for U-Haul Moving & Storage at Broad St

2 540 évaluations

1589 Broad St   Augusta, GA 30904
(Old Claussen Bakery Bldg)

(706) 722-4396

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(706) 722-4396

1589 Broad St
Augusta, GA 30904
(Old Claussen Bakery Bldg)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The employees where knowledgeable and pleasant and the rental went off without a hitch- I had my own. Lol.

Christopher P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful!! Thank you

GRETCHEN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILFORD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELLEE C. 
Évaluation :
5

The staff were very nice and the facility was clean and inviting. Howevet, the trailer photos provided for my validation were not current as the drivers side fender well had been damaged. I couldn't update the photo, the link expired on me. Additionally, the trailer needed some maintenance, notably lubrication of the hitch and tie-downs but overall it was good for my rental.

SPENCER D. 
Évaluation :
5

This is a top-notch location run by a very knowledgeable and kind lady who treated us very well. I highly recommend it.

PAMELA C. 
Évaluation :
2

No key drop box for after hours drop off and no advice from staff on what to do to drop off the vehicle.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert J. 
Évaluation :
5

While there is always room for improvement, I can't think of anything right now. I was thoroughly satisfied with my experience today

doris L. 
Évaluation :
5

Take care of the holes in your parking area.

Judy C. 
Évaluation :
5

Professional and courteous staff

YVONNE P. 
Évaluation :
5

I have been coming to the broad street location for over 10 years great customer service wouldn't go no where else

SHARON T. 
Évaluation :
5

Drop off went smoothly, 3 attendants Keep up with the good job

Isaac M. 
Évaluation :
3

It wasn't close enough to the house for what we needed the truck for. Pick up was smooth. Drop off was not that great at all... the guy we spoke to before we left told me he was going to email my receipt and never did. He told me we were being charged 90,99 $ which was over what was originally estimated and we used less miles than what we originally told him. I am waiting for the charge to hit my bank account to call and dispute the extra charges. Not happy at all about that.

ASHLEY H. 
Évaluation :
5

Gentleman was processed out drop-off very fast...much appreciate and very professional. Very nice after a long day driving and unloading.

Timothy W. 
Évaluation :
5

Thanks for a great job!

Jane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruby M. 
Évaluation :
4

THE CUSTOMER SERVICE WAS VERY GOOD, THE EMPLOYEES WAS VERY HELPFUL

lelia s.  |  Expérience générale 
Évaluation :
5

The staff are very good. I asked them if they would let me know if my truck would be available early and they did. This saved us a lot of time and the whole experience was very good.

Howard J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Me.Cheryl is a awesome lady. Love her to death

TASHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BECKY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clifford D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD L. 
Évaluation :
5

The team at this location are always very friendly and walk through the entire process perfectly. Only improvement I can suggest is to have more clearer markings on where to park thr teucks when dropping after hours.

BRADFORD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA B. 
Évaluation :
5

Thank you..

lashawn C.  |  Expérience générale 
Évaluation :
5

Easy, fast, and convenient check-in and check-out! It's been years since I rented a U-Haul. I was exceedingly pleased with the staff efficiency and online process.

RONALD B. 
Évaluation :
3

There were sugar ants all in the cab of the truck, pretzels on the floor from the last use, handles sticky .. you'd think because of Covid they'd clean or Atleast sanitize the cab .. the people working at the store were very nice and patient . I joked about them not showing me how to hook up the car tow dolly, the lady laughed and said “oh no, of course we will show you!” Then they hooked it up to the uhaul while I was paying and never showed me how to hook/unhook . The directions were half ripped off on the dolly but I figured it out .

REBECCA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE W. 
Évaluation :
5

Nothing comes to mind.

Regina P. 
Évaluation :
3

I know ... I mean I KNOW I that I did not go over my 20 miles predicted, in fact, I should have been given a small refund. But NO, this is how a little extra money adds up over time I guess.

MALYNN R. 
Évaluation :
5

All was great at this location for drop off in Augusta. Very efficient.

Sherrill M. 
Évaluation :
1

I was over charged for unit and called back to be put on hold they never came back to the line

Orin C. 
Évaluation :
1

Up until this past weekend, I've had nothing but positive experiences with the U-HAUL on broad street. However, this time, it was a complete disaster. I had rented a 26' truck online over a week ahead of time, plus the requisite needed dollies and furniture pads. To my surprise, when I showed up there was no 26' truck, no appliance dolly and no furniture pad. The best the gentleman could do for me was a 20' foot truck (which he said was their last, and I was lucky to be able to use) and he said I could BUY the furniture pads for 7 $/each. I received no communication ahead of time that anything had changed with my order or that it could not be fulfilled. I was also told that if my order couldn't be fulfilled, I would receive a 50 $credit and UHAUL would still try to fulfill my order. I didn't even end up using the 20' truck, as I was lucky my movers were able to find and bring their own. I am super bummed by this experience and it will make me think twice (or three times) about renting from UHAUL again in the future.

MICHAEL C. 
Évaluation :
5

This location has the absolute BEST customer service! I love the personnel here. They treat you like family and do a fantastic job! I will use this location every time I have a moving need.

Elizabeth R. 
Évaluation :
3

They also vid bit remove the erroneous charge.

Tom H. 
Évaluation :
5

Awesome kind gentleman helped me. Even helped me look for the key I lost. Went out their way to help me.

Lisette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshun T. 
Évaluation :
5

Faster check in

Donald E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman P. 
Évaluation :
5

The staff was very courteous and very helpful. I am definitely doing all my business with this center.

John H. 
Évaluation :
3

Have the size truck available that was RESERVED by the customer days in advance. Once a firm reservation is made the customer should not be shuffled to two other locations to pick up a truck much larger than the one originally ordered.

Rebecca H. 
Évaluation :
5

Everything was fast and smooth, Richard was very polite and helpful, he was fantastic getting me out the door fast and with the right equipment. Merci.

MIRCEA M. 
Évaluation :
5

To the guy who checked it in. Thank you so much for keeping a great attitude! I really appreciate it. Im sorry for the behavior that was shown.

jose S. 
Évaluation :
2

U-Haul smelled of smoke

Boneta J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

The lady was very nice!

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN K. 
Évaluation :
5

Check out of returning equipment

JOHN S. 
Évaluation :
5

We've used uhaul trucks for years moving our children to and from college. This was the best driving and cleanest truck we've ever used.

Sara R. 
Évaluation :
5

Hire 20 more Alfreds he provided excellent customer service. Patient, thoughtful and knowledgeable. Working with him to make the best decision was the best part of the experience. Merci.

Karen M. 
Évaluation :
5

The best service and people on staff. Kind, efficient, hard working. They take care of you very well.

ROBERT W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rocky w.  |  Expérience générale 
Évaluation :
2

They didn't have the equipment I ordered so when I got there I was offered something else. I took that in place of the missing item. When we go outside to check the truck the item I needed was out there so I took that instead of what she offered me inside of the store. When I return the truck I got charged for both items even though I was told by the store clerk that she would change it in the system. I even offered to walk back in there so she wouldn't forget. But she promise it would be change, so I took her word. Called up there a day after returned the truck for a refund and of course they don't know what I'm talking about.

Tysheena S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara g.  |  Expérience générale 
Évaluation :
4

Staff was friendly and helpful

John S.  |  Online Move In 
Évaluation :
3

No complaints with this location had one issue which I have not had the opportunity to address yet.

Chantay O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine I.  |  Expérience générale 
Évaluation :
5

This representative was friendly open and inviting. I have dealt with this location multiple times in the past. Although there have been new faces the level of service has never wavered!

BRANDI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILFORD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADELEINE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caitlin B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MAZELL D. 
Évaluation :
5

Great place that I always use very professional

SEBRENA M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

amanda M. 
Évaluation :
5

Wonderful customer service! Thanks Cheryl !

Jane M. 
Évaluation :
5

So appreciate this kind people at this location. Outstanding customer service.

TIMOTHY P. 
Évaluation :
5

Very nice and helpful.

Jeff S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Ms. Cheryl and her staff had really been nothing but caring, kind and understanding. Ms. Cheryl was always there when and if something was wrong. I appreciate her so much. Thanks Ms Cheryl, Paula Lamar

PAULA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordelia B. 
Évaluation :
5

Everybody was very helpful and very friendly, thank you.

GRANT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
2

Lack of efficiency by clerks. More importantly, a lack of dishonesty. My credit card was not returned after checking in. I returned 30 minutes later to claim it. Within the next week, the card was being used fraudulently for online purchases.

DONALD L. 
Évaluation :
5

Great customer service...

KIM M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REIKO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra N. 
Évaluation :
4

Truck maintenance light was on Had problem changing gears I talked to agent on the way Did recommend to bring it back So they look at it It was making a lot of noise on the way. I thought they should have taken care of it before giving it to the client. Thanks

Nadeem A. 
Évaluation :
5

I was given the wrong trailer which led to lots of confusion. When I tried to call and talk to the U-Haul location about the discrepancy with my contract and the trailer I was given I was on hole twice for 20 minutes and then the person hung up on me.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXIMINO B. 
Évaluation :
5

Very professional staff at turn in. Thanks!

TWYLA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL O. 
Évaluation :
3

The equipment yard is so crowded it's difficult to maneuver a regular car let alone an unfamiliar big truck or trailer. The people,though, were great.

ALAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya J. 
Évaluation :
5

Welcoming staff, professional, and well maintained location

Roberto A.  |  Premières impressions 
Évaluation :
3

The location I originally reserved did not have the vehicle I wanted to rent and no one would come out or open the doors to support us. We had to drive 18 miles out of our way to go to another location who could accommodate our rental. The staff in the new location helped us as best to their ability. Great staff at new location.

Mariza R. 
Évaluation :
5

Customer service at location was great 800 number hold times not so much

Mark H. 
Évaluation :
3

No one met me at the drop off location, which stated that I should wait for an attendant. I had to go inside, but the person who greeted me was helpful once I did.

Ashley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDANCE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonta H.  |  Premières impressions 
Évaluation :
5

Cheryl and her crew do a great job

Jane M. 
Évaluation :
1

Show the customer to the vehicle. Cashier just pointed outside and said it's over there. No instructions of any kind were given. This was my first rental and it would have been useful for some basic vehicle instructions. I also called ahead and asked about size and quantity of boxes that could fit. I gave the person on the phone my box dimensions, and she stated I could fit 60 boxes in the van. I couldn't fit half of that. This van was rented for a work event so I needed an additional van as quickly as possible. I called back to customer service asking to rent an additional van because and the person said no they couldn't do anything because my uhal location didn't open for another 20 minutes. I said would you at least try to talk to my uhal location on my behalf and see if I can be provided with another van. She told me all calls were first come first serve and couldn't assure me she could them call to assist me. I never received a call back. False advertisement on pricing. The van, phone rental, and internet state 19,95 $ plus mileage. I was charged numerous additional fees that were not brought to my attention upfront. I was very disappointed in the customer service provided to me. I absolutely would not recommend uhal.

Karli S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY D. 
Évaluation :
4

Had problems using web to return equipment

Charles B. 
Évaluation :
5

Excellent service à la clientèle

ROGER DALE JR B. 
Évaluation :
5

To make sure the vehicles are road ready, this one, the cabin was very noisy while driving and this had to be tolerated, long distance.

Joseph M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine C. 
Évaluation :
3

My unit, 0143, had problems with the ceiling and the walls. Leak, damp, paint flaking everywhere. Ruined some of my things.

Stephen C.  |  Expérience générale 
Évaluation :
5

Excellent facility. Sometimes number of staff to take care of customers not adequate

SAMUEL M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyndia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dedrick G.  |  Premières impressions 
Évaluation :
5

Excellent customer service and very convenient location!!!

KIMBERLY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR C.  |  Premières impressions 
Évaluation :
3

The first people I interacted with were great and helped me right away, and suggested a better storage unit than I had chosen. The last interactions were not so pleasant especially from the owner/ general manager of the facility. There is no reason to ask for so much personal information and then when asked why it's needed when all other information was given, the answer is "because that's the way it is". That's not a good reason to ask for something and when told there are no more things to give should be acceptable and you move on. I should not be then threatened to have to move out of my unit I just purchased and moved into because of this. Then speaking to the next person above that and get the same excuse is unacceptable. Your policy needs to be updated and your computers need to allow people using them to continue on without delay. Then after all of that be charged for 2 extra days of use of equipment when it was barely over 1 day is also unacceptable especially moving from another state and having to pack and travel.

nathan s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geise R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana S.  |  Expérience générale 
Évaluation :
5

It was easy-peasy to register for a unit and the unit itself has very easy access for me, as it Is at ground level. The unit is clean and roomy. Our things fit in perfectly!

Jana S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIA D.  |  Premières impressions 
Évaluation :
5

Helpful, and very friendly and made everything easy.

DEZA L.  |  Expérience générale 
Évaluation :
4

The floor was shining and clean all the time. I had a great experience with your u haul company.

NATHANIEL H.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and knowledgeable and willing to assist . The truck was ready as scheduled . Checked in and out with very little wait time. The staff on Broad Street rocks. Thank you Uhaul.

Lila S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey T.  |  Expérience générale 
Évaluation :
5

During the 3 years, I used the storage facility I was extremely pleased with the service and the way the facility was maintained.

RICHARD K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timekia m.  |  Expérience générale 
Évaluation :
1

The manger lady is got a rude and cold way of her and I felt as she didn't care for others respectful and she was not a happy or cheerful or friendly

April C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara b.  |  Premières impressions 
Évaluation :
3

Was told wrong number to unit and it was to hot in there still need more flow of air in walking area to units ..

April C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren R.  |  Premières impressions 
Évaluation :
5

Excellent customer service and very clean

Ronnie Lee K.  |  Premières impressions 
Évaluation :
5

These guys and gals have always been understanding and helpful. Have had the unit for over a year and besides from some unexpected fall out from the floor above all has been safe and clean.

nancy h.  |  Premières impressions 
Évaluation :
5

I must take the opportunity to praise the staff of this facility. Cheryl, and Tim were incredibly helpful, positive and proactive. They advocated for us as people, not just a number.

RICHARD W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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