Customer Reviews for U-Haul Moving & Storage at Bronx Park

Évaluation :

5

The car did not handle well.

Évaluation :

5

Excellent customer service from the beginning to the end. From the inside to the outside.

Évaluation :

5

The driver seat doesn't have an above the head Mirror. Other than that, the process was quick and easy picking up and returning. The truck was in great condition

Évaluation :

1

I was overcharged after having return the vehicle at the right time right amount of gas mileage accordingly.

Évaluation :

4

Very good service

Évaluation :

5

Everyone was excited!!! Keep up the good work!..

Évaluation :

5

Keep up doing good work

Évaluation :

5

Not much improvement your crew was top-notch

Évaluation :

4

S.O.

Évaluation :

5

I was originally Set to drop the truck at 3398 Boston road but when I got there, the drop off directions were not accurate and when I tried to reach the facility by phone, their number wasn't going through. It was very frustrating and disappointing to say the least. I ended up going to the 2800 white plains road location and it was a very smooth process and the rep was very helpful. I would suggest that U-haul ensure that the local businesses that they allow for renters to use maintain a professional and high standards that U-haul has. Of not, they tarnish U-haul's reputation.

Évaluation :

2

I went from hun hill to the beginning of yonkers and back. They charged me $90 just for that I feel like that's to much for two stops.

Évaluation :

3

The line to get served is way way too long to wait. There should be a wait limit. A customers profile should be saved and not be asked over and over again the same questions based on the history of renting. The associates at the front should be more welcoming and friendly

Évaluation :

3

The Rep had a bad attitude. The van was dirty inside and out. The tires were low on pressure. I did not want an argument with the Rep so I just took the rental as it was. I didn't want to wait a half hour for another van. So disappointed!

Évaluation :

5

Personnel amical

Évaluation :

5

Keep doing a great job 👍

Évaluation :

5

At This Time Noiting Recommend

Évaluation :

5

Not much everything was very fluent

Évaluation :

4

tranny was loose hard to get it into reverse truck was banged up somewhat service behind dest was 5 star but on return the yard guy nastily said the bed was dirty there was a little dust u could not fill a cup with I was annoyed then. then he tried to charge me 25 dollars I felt like a mark he was trying to get over on

Évaluation :

4

Close at 7pm

Évaluation :

5

Les rate but everything else was good

Évaluation :

5

All went well, however the vehicle sounded like it was struggling while accelerating. Not sure if there's a potential problem brewing.

Évaluation :

5

Try uhaul Air

Évaluation :

5

Aucun

Évaluation :

5

Nothing you guys doing good job 👏 👍

Évaluation :

5

Good customer service

Évaluation :

3

Jesus is bad for customer service. He insisted on making me stand in the pouring down rain to inspect the van instead of moving the van under the green canopy. He argued and antagonize me to the point where I had to go in to request the manager who wasn't there. Thankfully Tanicqua was the ultimate professional. She made Jesus move the van. This young boy need further custody service training.

Évaluation :

5

The ladies at the counter are great.

Évaluation :

5

The light regarding tires was on.Mainteance should be a priority

Évaluation :

4

Rien

Évaluation :

1

The service is very bad i am not recommend to no buddy

Évaluation :

5

Can never go wrong with UHaul...one issue is when you go online to reserve and you pick a location...if the truck is not available at that location, you should not be able to reserve it at all. Once I placed the reservation I was told that location does not hold the size truck I required and I had to go to a much further location.

Évaluation :

5

Had No Probelms At All With The Van Good Day

Évaluation :

2

The first impression was the entrance way of not so lucky individuals asking you for work, etc. I understand it's hard out here but it's a little uncomfortable… As I entered the Uhaul building, I noticed the look wasn't inviting and the line was way too long. The staff said the online system was slow. There was one line for everything (returns, reservations, etc.) Returning the rental Van took a while and the rep wasn't well verse in the system, so that took a while. The staff was easily distracted of what was going on with the next staff member making the process much slower.

Évaluation :

2

They need to stop giving their customers vehicles with the tank half way empty

Évaluation :

5

Good job

Évaluation :

4

Checking in and out was very easy. The gentleman who brought me the truck and retrieved the truck when I returned was very helpful and courteous.

Évaluation :

5

Not a thing employees are doing a good job

Évaluation :

2

Be clear with charges related to checking vehicle in after completion of rental period. I was unpleasantly surprised with a $20 fee due to not checking the vehicle in upon returning it back to you. This was not discussed with me before taking the vehicle and the person I spoke with after I received my bill was unprofessional and basically said I needed to read my contract and there was nothing I could do. The staff I met with upon taking the truck out was very nice and professional.

Évaluation :

4

Open earlier on the weekends

Évaluation :

3

Better customer service . The team at this location were rude . walking in for the pick up there is no good morning . On the return same rude attitude from the person expecting the truck to the person at the desk .

Évaluation :

5

Excellent service

Évaluation :

5

The location is excellent clean and reliable service. I will rent a truck again at this location.

Évaluation :

5

Great customer service Taniqua took well care of me ! (I might have spelled her name wrong)

Évaluation :

4

They should have a way to cut down on the wait time on line before you can get your rental , everything else is good except it took me 45 minutes until you get your rental

Évaluation :

5

Try to have a parking lot the customers using your services. This to help us using your services have peace of mind of not getting parking tickets while on trip. Thanks lfeanyi

Évaluation :

5

Excelente servicio

Évaluation :

5

Well! I got trouble with the van key and I called the road assistance for helping me out and I got assistance right away. I'll recommend this company for all of my friends. Thanks again Uhaul 

Évaluation :

5

Friendly staff and very helpful .

Évaluation :

4

I was a bit thrown off by the fact that there wasn't a full tank of gas. Usually rentals want you to bring it back full. I had to fill up so I lost out on money at the end of the day. Especially with gas prices at an all time high. Other than that, the service at the front desk was great.

Évaluation :

5

I originally order a 17footer but since the customer forgot to return back the truck I settled for the 15ft truck. Customer services was excellent and professional. My only concern was 12-15men looting in front of the location looking for work. Which made it uncomfortable entering the business location.

Évaluation :

5

I wish they give two months free cause it's hard to get the money like I have to borrow to get the money

Évaluation :

2

Understaffed, crowded, and storage locks need to be fixed.

Évaluation :

2

I don't like the idea that people, who don't have a unit at u-haul have a right to access the facility and no one from management acknowledges it;; or act like nothing is going on. I was informed about a week ago that some of the guys hanging around has a right to be around, in other words if they break in it's ok, if they utilize and break anything or leave the bathroom nasty its ok, my feelings is that I don't like it at all, that's why I came frequently to the facility to see what's really going on! Also I feel garbage compartments should be located around the facility to comply with persons moving in or leaving the facility,maybe it would cut down on the flow of steady garbage around the facility.

Évaluation :

5

One of my biggest compliment to UHaul, was; I didn't have to change my schedule to accommodate anything at all. My schedule fits right into theirs. Convenient, friendly, hardworking people; who also have a sense of humor. Simply excellent customer service, on any day! My experience was very pleasant and I don't impress easily. Thanks U-Haul for making my experience with you, one less thing I had to worry about, because of how convenient and accommodating you were.

Évaluation :

5

Thx u god bless ur business amine

Évaluation :

5

Gracias fue un placer haber usado sus servicios.

Évaluation :

5

It was great the staff was always ready and willing to help If I ever need a storage again I would go back

Évaluation :

5

Thx u

Évaluation :

5

Staffperson was very helpful. I think her name was Julie Butler?

Évaluation :

5

Estubo muy bien no tengo ninguna queja al respecto.

Évaluation :

4

The customer should have parking space for longer time

Évaluation :

4

Very outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.

Évaluation :

4

They would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.org

Évaluation :

1

I really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o'clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I've noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I'm a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuse

Évaluation :

3

My experience was great, and the Manager Ms. Lawrence was so helpful and understanding

Évaluation :

3

The only negative is the line in the store gets extremely Long and there's usually only one or two people working. Y'all need to expand. Business seems to Be booming for you.

Évaluation :

2

My experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.

Évaluation :

5

No comment.

Évaluation :

5

It Was Good...

Évaluation :

5

Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍

Évaluation :

4

The service was good , but the manager wasn’t she was rude.

Évaluation :

5

Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.

Évaluation :

3

I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.

Évaluation :

5

The facility is spotless, safe and secure.

Évaluation :

5

Good service

Évaluation :

2

Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!

Évaluation :

5

Always a pleasure doing briskness at this location .

Évaluation :

3

Staff needs some training on Uhaul processes.

Évaluation :

2

Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY

Évaluation :

5

Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good

Évaluation :

5

The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.

Évaluation :

1

Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.

Évaluation :

5

The salespersons both here and in South Carolina were exceptionally kind.

Évaluation :

5

Excellent customer service. U-Haul knows how to take care of all my moving needs!

Évaluation :

5

The manager and staff where well trained and very nice.

Évaluation :

1

I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.

Évaluation :

5

The young lady handled everything very professionally.

Évaluation :

3

A little pricey

Évaluation :

5

The staff were great.

Évaluation :

5

The staff were all helpful

Évaluation :

5

Great customer services and the ladies are very pleasant and beautiful

Évaluation :

2

Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.

Évaluation :

1

Worst staff and location ever

Évaluation :

5

The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.

Évaluation :

5

The manager and her staff's is always welcoming and understanding.

Évaluation :

4

The reminders were thoughtful so that my bills were paid. It was free from mice and riches that's the best thing. Merci

Évaluation :

5

Good service

Évaluation :

5

The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!

Évaluation :

5

Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul

Évaluation :

2

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Évaluation :

4

It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.

Évaluation :

5

I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.

Évaluation :

5

Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.

Évaluation :

5

Excellent customer service !! Keep it up that attracts customers

Évaluation :

3

it was a good expieriance staff people wAs very helpful