Customer Reviews for U-Haul Moving & Storage at Bronx Park

Évaluation :

3

It is average borderline above average based time spent waiting in line as there are generally two people doing multiple tasks at the same time While trying to service a long line .They work but have little time for the detailed niceties of customer service especially when we need to do business with minimal wait time. It's clean and cool - great as it's summer time heat outside. The men who handle the vehicles go from slightly arrogant to attentive. They are all working as this location is busy.

Évaluation :

5

Please make more handtruck available for customers. We need it to move things around.

Évaluation :

4

Milage price is higher

Évaluation :

2

train the staff on how to deliver good customer service!

Évaluation :

4

I don't be this place for a little while and improvement that they did is very very good I'm very pleased with the service Thank you

Évaluation :

4

I was sent to this uhaul site because my original reservation was not honored by another location. The attendant was kind, patient, and very helpful through the process. This was my first uhaul rental experience. I am pleaseD with my experience at the 2800 white plains road site. I would use them again for my future moving needs.

Évaluation :

1

I would be filing a complaint due to the matter a lot of my belongings was damaged.

Évaluation :

3

My main issue was security of my information The representative used her personal phone to snapshot my license to update it to the uhaul system because I was having issues with my phone I don't know why u haul would use their personal phones to conduct u haul business so like I said my main concern is my information being compromised

Évaluation :

1

They over charge

Évaluation :

2

Nasty customer service at the counter. Went there 2 days in row. Computer system sucks doesn't retain customer info. First day lady was super helpful second day i guess i got a bad rep. Didn't help that the other associate was rude & proceeded to tell me i cld go elsewhere. I will be doing that from now on i won't return to that site again

Évaluation :

5

The u haul is the best company I will recommend to a friend I really like it

Évaluation :

4

Very friendly staff

Évaluation :

3

Make sure vehicle is Available before assigning to customer

Évaluation :

5

Good people

Évaluation :

5

Muy satisfechos del cuidado y la atención que nos dieron, además de la seguridad de nuestras pertenencias. Gracias.

Évaluation :

3

The owner that checked me out was rude and disrespectful

Évaluation :

5

Very nice very loveing

Évaluation :

3

Have to upgrade trucks

Évaluation :

5

Everything was great, no recommendations!

Évaluation :

5

I was very pleased with my the cashier, I think her name is Triscia Gordon, she explained everything perfectly. And for it being my first time, I never felt like I was confused!!! I will definitely go there again. Merci.

Évaluation :

2

Prices over the phone or online are different from in store. That's a huge problem. You are scamming people just by doing that. Price of rental equipment is not the same as advertised. Price on equipment is stated on it but on the rental receipt is 50 % more. You're being dishonest with customers. Drop off location was not stated on the receipt. Me as a customer have to locate a drop off location in order to return rental truck. Overall I am not happy with entire rental experience.

Évaluation :

1

Taniqua is so disgusting and rude. She doesn't know how to do her job. She stood with a customer for so long and kept asking the same question. When I came back to return my things she didn't know how to check it in. She then rudely gave my paper work to her co worked and said “ here you do it I'm going on break. I don't know how to do it anyway” and flung my paper to the other young lady. I appreciate the other young lady who helped me because I honestly was at my breaking point with her. Not sure how she got this job. But maybe you guys should evaluate and take a second guess.

Évaluation :

4

This location needs improvement on the return team

Évaluation :

1

Was late dropping off truck 25 minutes due to traffic office was closed .I dropped the key in lockbox Sunday evening the next day I went to settle they charged me $395 Including the $137 that I was charged before I picked up truck 9:45 to 5:45 same day.I would NEVER USE UHAUL AGAIN RIPPED OFF

Évaluation :

5

When Returning vehicles after hours - they are parked very poorly not properly leaving little space for vehicles being dropped off very late into the evening - Also the lighting is the parking area is not well lit. It was a bit dark - something to consider.

Évaluation :

1

Unit was so old and mechanically so bad i felt that the truck was going to stop working any minute it is so unsafe to drive a unit like that so disappointed

Évaluation :

5

Amazing service - the parking lot attendants were so helpful and quickly helped me find my vehicle.

Évaluation :

5

Very professional experience

Évaluation :

5

Very professional

Évaluation :

5

The staff was very helpful thanks

Évaluation :

2

Customer service is bad

Évaluation :

5

Great service thanks

Évaluation :

5

It is ok. Wit me!

Évaluation :

5

All excellent thanks

Évaluation :

4

Not sure what can be done ,my only issue the line was long before getting to the cashier,otherwise everything was good

Évaluation :

4

The new system of using an app or internet to make reservation and check in as well as checkout was the worst experience I have ever had with uhaul if it were not for the rep in store I dont think I would ever rent from uhaul again app kept me at store for 1hr and 30 min because I couldn't complete checkin

Évaluation :

5

The car did not handle well.

Évaluation :

5

Excellent customer service from the beginning to the end. From the inside to the outside.

Évaluation :

5

The driver seat doesn't have an above the head Mirror. Other than that, the process was quick and easy picking up and returning. The truck was in great condition

Évaluation :

1

I was overcharged after having return the vehicle at the right time right amount of gas mileage accordingly.

Évaluation :

4

Very good service

Évaluation :

5

Everyone was excited!!! Keep up the good work!..

Évaluation :

5

Keep up doing good work

Évaluation :

5

Not much improvement your crew was top-notch

Évaluation :

4

S.O.

Évaluation :

5

I was originally Set to drop the truck at 3398 Boston road but when I got there, the drop off directions were not accurate and when I tried to reach the facility by phone, their number wasn't going through. It was very frustrating and disappointing to say the least. I ended up going to the 2800 white plains road location and it was a very smooth process and the rep was very helpful. I would suggest that U-haul ensure that the local businesses that they allow for renters to use maintain a professional and high standards that U-haul has. Of not, they tarnish U-haul's reputation.

Évaluation :

2

I went from hun hill to the beginning of yonkers and back. They charged me $90 just for that I feel like that's to much for two stops.

Évaluation :

3

The line to get served is way way too long to wait. There should be a wait limit. A customers profile should be saved and not be asked over and over again the same questions based on the history of renting. The associates at the front should be more welcoming and friendly

Évaluation :

3

The Rep had a bad attitude. The van was dirty inside and out. The tires were low on pressure. I did not want an argument with the Rep so I just took the rental as it was. I didn't want to wait a half hour for another van. So disappointed!

Évaluation :

5

Personnel amical

Évaluation :

5

Keep doing a great job 👍

Évaluation :

5

At This Time Noiting Recommend

Évaluation :

5

Not much everything was very fluent

Évaluation :

4

tranny was loose hard to get it into reverse truck was banged up somewhat service behind dest was 5 star but on return the yard guy nastily said the bed was dirty there was a little dust u could not fill a cup with I was annoyed then. then he tried to charge me 25 dollars I felt like a mark he was trying to get over on

Évaluation :

4

Close at 7pm

Évaluation :

5

I wish they give two months free cause it's hard to get the money like I have to borrow to get the money

Évaluation :

2

Understaffed, crowded, and storage locks need to be fixed.

Évaluation :

2

I don't like the idea that people, who don't have a unit at u-haul have a right to access the facility and no one from management acknowledges it;; or act like nothing is going on. I was informed about a week ago that some of the guys hanging around has a right to be around, in other words if they break in it's ok, if they utilize and break anything or leave the bathroom nasty its ok, my feelings is that I don't like it at all, that's why I came frequently to the facility to see what's really going on! Also I feel garbage compartments should be located around the facility to comply with persons moving in or leaving the facility,maybe it would cut down on the flow of steady garbage around the facility.

Évaluation :

5

One of my biggest compliment to UHaul, was; I didn't have to change my schedule to accommodate anything at all. My schedule fits right into theirs. Convenient, friendly, hardworking people; who also have a sense of humor. Simply excellent customer service, on any day! My experience was very pleasant and I don't impress easily. Thanks U-Haul for making my experience with you, one less thing I had to worry about, because of how convenient and accommodating you were.

Évaluation :

5

Thx u god bless ur business amine

Évaluation :

5

Gracias fue un placer haber usado sus servicios.

Évaluation :

5

It was great the staff was always ready and willing to help If I ever need a storage again I would go back

Évaluation :

5

Thx u

Évaluation :

5

Staffperson was very helpful. I think her name was Julie Butler?

Évaluation :

5

Estubo muy bien no tengo ninguna queja al respecto.

Évaluation :

4

The customer should have parking space for longer time

Évaluation :

4

Very outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.

Évaluation :

4

They would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.org

Évaluation :

1

I really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o'clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I've noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I'm a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuse

Évaluation :

3

My experience was great, and the Manager Ms. Lawrence was so helpful and understanding

Évaluation :

3

The only negative is the line in the store gets extremely Long and there's usually only one or two people working. Y'all need to expand. Business seems to Be booming for you.

Évaluation :

2

My experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.

Évaluation :

5

No comment.

Évaluation :

5

It Was Good...

Évaluation :

5

Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍

Évaluation :

4

The service was good , but the manager wasn’t she was rude.

Évaluation :

5

Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.

Évaluation :

3

I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.

Évaluation :

5

The facility is spotless, safe and secure.

Évaluation :

5

Good service

Évaluation :

2

Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!

Évaluation :

5

Always a pleasure doing briskness at this location .

Évaluation :

3

Staff needs some training on Uhaul processes.

Évaluation :

2

Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY

Évaluation :

5

Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good

Évaluation :

5

The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.

Évaluation :

1

Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.

Évaluation :

5

The salespersons both here and in South Carolina were exceptionally kind.

Évaluation :

5

Excellent customer service. U-Haul knows how to take care of all my moving needs!

Évaluation :

5

The manager and staff where well trained and very nice.

Évaluation :

1

I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.

Évaluation :

5

The young lady handled everything very professionally.

Évaluation :

3

A little pricey

Évaluation :

5

The staff were great.

Évaluation :

5

The staff were all helpful

Évaluation :

5

Great customer services and the ladies are very pleasant and beautiful

Évaluation :

2

Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.

Évaluation :

1

Worst staff and location ever

Évaluation :

5

The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.

Évaluation :

5

The manager and her staff's is always welcoming and understanding.

Évaluation :

4

The reminders were thoughtful so that my bills were paid. It was free from mice and riches that's the best thing. Merci

Évaluation :

5

Good service

Évaluation :

5

The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!

Évaluation :

5

Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul

Évaluation :

2

N

Évaluation :

4

It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.

Évaluation :

5

I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.

Évaluation :

5

Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.

Évaluation :

5

Excellent customer service !! Keep it up that attracts customers

Évaluation :

3

it was a good expieriance staff people wAs very helpful