Évaluations des clients U-Haul Moving & Storage at Bronx Park

On my case the store was about to close so I stop and rent the truck but I did not have and other person to drive my car I have to fin a place to park out side until a drop off the my car . Than take it. If you can have a are where can be park for a few minutes will be great to everyone

Clearly specify that checking in late night drop offs online can only be done while standing in front of the facility only.

Excelente

The Guy the person who gave me the ban was very disrespectful and was not polite

Great service, ready when I arrived

Give the employees better working solutions that are faster and more efficient. I had a 9am pickup time, I arrived @8:55 and left the yard @9:45am. I did do online checkin.

When calling a store they claimed customer service answers not the store, on the phone they reserved one thing for us, once we got to the store we were told they didn't have it and couldn't help us. Horrible experience!

The process was real simple and straight forward.

Great choice of vehicles & excellent staff.

Good customer service

Nothing, all was well!

All personnel at this location were professional, helpful, efficient and lovely to deal with..from pick up to drop off.

Easy rental and easy return. Staff was courteous and helpful.

I was told one price and was charged something totally different. I called customer service and was told I would receive a lower rate based upon my mileage and this did not take place. I won't recommend using U-Haul again to anyone.

Make sure you have one trip moving.

Both the ladies that helped me from when I went to pick up and when I dropped off were super informative and extremely kind. Made my experience great!

The return was great the gentleman that checked out the truck was very professional he did a great job

Every step of the rental went well. All the staff was friendly and helpful.

Fix the online system so that customers can't make reservations for facilities that aren't open at an early reservation time. The inconvenience cost me more miles which means more money at a different location. I also had to bring it back to the same location instead of a one way trip which cost me double miles.

I had a 10:00am appointment and they cancel my appointment saying it was 9:00am even though I have the email with the confirmation. The customer service agent didn't handle it properly she was unprofessional

thank you

I was so impressed with all your staff. The line was moving swiftly. Your staff is very well knowledgeable about the services that are available to the customers. All staff inside and outside were professional and nice. Keep hiring people who love their job because it truly shows.

Scott was amazing! He help out ememcely with the hook up and trusted me with the connection I needed for the lights. He was great with the service! On the other hand there was the guy who was supposed to get me pads and the furniture dolly who was too busy in a running truck eating a Breakfast sandwich so I left without the items he was told to get! I had to come back when I realized they wasn't in the trailer! So yes, he needs to get his head into work instead of eating!

No complaints

Dreadfulnlricing very expensive for a short ride imagine if it was more mile . Fugheddabouted.

Very helpful

It was fine but just slow because of lack of staff.

i did not get the size truck i wanted , i did not know i could book if ahead of time, apart from that everything was fine.

The van was dirty . The L/R brake light and turn signal light was out . After paying for the van , it was not ready or in the spot I was told it would be located at

Well organized and no issues.

The people working there are really helpful. They attend every customer with lot of patience and respect. (The only thing that i did not like was that they did not have a truck with one way drop of facility. I have to bring back the truck at the same location. That costed me extra for the toll and mileage.) Rest customer service was excellent.

Staff was very rude, specially the woman at the middle counter. Prices are extremely high. Won't use it again.

Inform Customers they cannot reserve 1-Way reservations before making a reservation.

Have more than one person working after 6pm at the return counter

I needed the 230 w 230 st 10463 location for ease of convenience to move my belongings across state lines. I was notified on short notice of a change of pick up location which I had to pay out of pocket to get myself to the 2800 white plains road 10467 location and drive the uhaul I needed to do a major move. I called a representative about the change and inquire more details. The insensitive response to this I received on the phone was uncalled for. This type of customer service in the Bronx only reinforces the delightful idea of leaving New York City and the crassness that comes with it.

Mske it clear that you have to be at the location not at home when returning the vehicle to use your cell to returning

that only the closed location at home

The staff that attended to me has always given a topnotch stellar customer service. That's why the location is great

Have uhaul drivers

Personal was very professional and polit, thank you

Maintain the unitis more clean.

Manger charged me for 21 miles and used van for 2.1 miles not happy at all

Intake representative was EXCELLENT. Greatly appreciated her performance 🎭

This location should make it a priority to find a way to educate customers prior, instead of telling us, a one way rental MUST be made 2 or 3 weeks PRIOR! That's not common knowledge and because I was ignorant of that fact, I had to pay twice the amount I would've paid; $308.10. I will never patronize Uhaul again.

Free das

When we arrived at the location the line for service was very long when we got inside we realized the reason for the long line is because there was only one cashier. In addition,we are in a pandemic and the vehicle should be sanitized after each use;there were hair on the driver as well as the passenger seat .and was very dusty.

Nice experience definitely I recommend to friends

It Was Good...

Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍

The service was good , but the manager wasn’t she was rude.

Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.

I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.

The facility is spotless, safe and secure.

Good service

Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!

Always a pleasure doing briskness at this location .

Staff needs some training on Uhaul processes.

Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY

Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good

The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.

Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.

The salespersons both here and in South Carolina were exceptionally kind.

Excellent customer service. U-Haul knows how to take care of all my moving needs!

The manager and staff where well trained and very nice.

I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.

The young lady handled everything very professionally.

A little pricey

The staff were great.

The staff were all helpful

Great customer services and the ladies are very pleasant and beautiful

Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.

Worst staff and location ever

The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.

The manager and her staff's is always welcoming and understanding.

The reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing. Thank you

Good service

The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!

Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul

N

It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.

I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.

Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.

Excellent customer service !! Keep it up that attracts customers

it was a good expieriance staff people wAs very helpful

Na