train the staff on how to deliver good customer service!Eduardo R.
Customer Reviews for U-Haul Moving & Storage at Bronx Park
Pour nous contacter
Bronx, NY 10467
(N Of Allerton Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I don't be this place for a little while and improvement that they did is very very good I'm very pleased with the service Thank youLuis L.
Le client n'a pas laissé de commentaire.Gilbert P.
Le client n'a pas laissé de commentaire.HESKETH JR A.
I was sent to this uhaul site because my original reservation was not honored by another location. The attendant was kind, patient, and very helpful through the process. This was my first uhaul rental experience. I am pleaseD with my experience at the 2800 white plains road site. I would use them again for my future moving needs.Talya B.
I would be filing a complaint due to the matter a lot of my belongings was damaged.AWILDA S. | Expérience générale
My main issue was security of my information The representative used her personal phone to snapshot my license to update it to the uhaul system because I was having issues with my phone I don't know why u haul would use their personal phones to conduct u haul business so like I said my main concern is my information being compromisedDavid R.
Le client n'a pas laissé de commentaire.WILLIAM J.
Le client n'a pas laissé de commentaire.Evangeline D.
Le client n'a pas laissé de commentaire.Denise C.
Le client n'a pas laissé de commentaire.JOAN B.
Le client n'a pas laissé de commentaire.Rona D.
Le client n'a pas laissé de commentaire.ANTHONYJULIAN W.
They over chargeEimy G.
Nasty customer service at the counter. Went there 2 days in row. Computer system sucks doesn't retain customer info. First day lady was super helpful second day i guess i got a bad rep. Didn't help that the other associate was rude & proceeded to tell me i cld go elsewhere. I will be doing that from now on i won't return to that site againNyerere C.
Le client n'a pas laissé de commentaire.Galo B.
Le client n'a pas laissé de commentaire.Marlene G.
The u haul is the best company I will recommend to a friend I really like itNATOYAS F.
Le client n'a pas laissé de commentaire.Kamel M.
Le client n'a pas laissé de commentaire.MICHELLE C.
Very friendly staffCESARAMAURYS G.
Le client n'a pas laissé de commentaire.Torbert W.
Le client n'a pas laissé de commentaire.ANDREA T.
Le client n'a pas laissé de commentaire.Bruce B.
Le client n'a pas laissé de commentaire.WALTERLAUREN A.
Make sure vehicle is Available before assigning to customerYusef A.
Good peoplePhillip S.
Le client n'a pas laissé de commentaire.Joshua A.
Muy satisfechos del cuidado y la atención que nos dieron, además de la seguridad de nuestras pertenencias. Gracias.Daniel F. | Expérience générale
Le client n'a pas laissé de commentaire.Saleh A.
The owner that checked me out was rude and disrespectfulDamon B.
Very nice very loveingEDGARPAUL P.
Le client n'a pas laissé de commentaire.Deborah O.
Have to upgrade trucksJose F.
Le client n'a pas laissé de commentaire.iluminado R.
Everything was great, no recommendations!Zola H.
Le client n'a pas laissé de commentaire.Elpidio S.
I was very pleased with my the cashier, I think her name is Triscia Gordon, she explained everything perfectly. And for it being my first time, I never felt like I was confused!!! I will definitely go there again. Merci.Geneva G.
Le client n'a pas laissé de commentaire.Michelle C.
Prices over the phone or online are different from in store. That's a huge problem. You are scamming people just by doing that. Price of rental equipment is not the same as advertised. Price on equipment is stated on it but on the rental receipt is 50 % more. You're being dishonest with customers. Drop off location was not stated on the receipt. Me as a customer have to locate a drop off location in order to return rental truck. Overall I am not happy with entire rental experience.juljan P.
Le client n'a pas laissé de commentaire.Saleh A.
Le client n'a pas laissé de commentaire.Miguel G.
Taniqua is so disgusting and rude. She doesn't know how to do her job. She stood with a customer for so long and kept asking the same question. When I came back to return my things she didn't know how to check it in. She then rudely gave my paper work to her co worked and said â€œ here you do it I'm going on break. I don't know how to do it anywayâ€ and flung my paper to the other young lady. I appreciate the other young lady who helped me because I honestly was at my breaking point with her. Not sure how she got this job. But maybe you guys should evaluate and take a second guess.MARYANN W.
Le client n'a pas laissé de commentaire.ferdinand L.
This location needs improvement on the return teamFrank D.
Was late dropping off truck 25 minutes due to traffic office was closed .I dropped the key in lockbox Sunday evening the next day I went to settle they charged me $395 Including the $137 that I was charged before I picked up truck 9:45 to 5:45 same day.I would NEVER USE UHAUL AGAIN RIPPED OFFKaren M.
When Returning vehicles after hours - they are parked very poorly not properly leaving little space for vehicles being dropped off very late into the evening - Also the lighting is the parking area is not well lit. It was a bit dark - something to consider.Bramdeo P.
Unit was so old and mechanically so bad i felt that the truck was going to stop working any minute it is so unsafe to drive a unit like that so disappointedRaul G.
Le client n'a pas laissé de commentaire.Emanuel G.
Amazing service - the parking lot attendants were so helpful and quickly helped me find my vehicle.OLIMPY P.
Very professional experienceCarlos B.
Very professionalCarlos B.
The staff was very helpful thanksolga J.
Customer service is badTWAINO F.
Le client n'a pas laissé de commentaire.MARKN M.
Le client n'a pas laissé de commentaire.Andres G.
Great service thanksLashonY S.
Le client n'a pas laissé de commentaire.TWAINO F.
It is ok. Wit me!Milton D.
All excellent thanksJonathan D.
Not sure what can be done ,my only issue the line was long before getting to the cashier,otherwise everything was goodYvonne P.
Le client n'a pas laissé de commentaire.Nicola B.
Le client n'a pas laissé de commentaire.Dominick D.
Le client n'a pas laissé de commentaire.Edwin G.
The new system of using an app or internet to make reservation and check in as well as checkout was the worst experience I have ever had with uhaul if it were not for the rep in store I dont think I would ever rent from uhaul again app kept me at store for 1hr and 30 min because I couldn't complete checkinSamuel T.
Le client n'a pas laissé de commentaire.Samba D.
Le client n'a pas laissé de commentaire.JEROME C.
Le client n'a pas laissé de commentaire.CHESTER RAY B.
The car did not handle well.kenneth O.
Excellent customer service from the beginning to the end. From the inside to the outside.Daniel A.
Le client n'a pas laissé de commentaire.Kanado G.
The driver seat doesn't have an above the head Mirror. Other than that, the process was quick and easy picking up and returning. The truck was in great conditionNashae H.
I was overcharged after having return the vehicle at the right time right amount of gas mileage accordingly.Ibrahim M.
Very good serviceSanjay S.
Everyone was excited!!! Keep up the good work!..Juan D.
Le client n'a pas laissé de commentaire.gamaliel V.
Keep up doing good workANGELOLUIS J.
Le client n'a pas laissé de commentaire.Miguel H.
Not much improvement your crew was top-notchMiguel H.
I was originally Set to drop the truck at 3398 Boston road but when I got there, the drop off directions were not accurate and when I tried to reach the facility by phone, their number wasn't going through. It was very frustrating and disappointing to say the least. I ended up going to the 2800 white plains road location and it was a very smooth process and the rep was very helpful. I would suggest that U-haul ensure that the local businesses that they allow for renters to use maintain a professional and high standards that U-haul has. Of not, they tarnish U-haul's reputation.Rockson B.
I went from hun hill to the beginning of yonkers and back. They charged me $90 just for that I feel like that's to much for two stops.CAROLINA V.
The line to get served is way way too long to wait. There should be a wait limit. A customers profile should be saved and not be asked over and over again the same questions based on the history of renting. The associates at the front should be more welcoming and friendlyLUZ H.
The Rep had a bad attitude. The van was dirty inside and out. The tires were low on pressure. I did not want an argument with the Rep so I just took the rental as it was. I didn't want to wait a half hour for another van. So disappointed!Laura W.
Le client n'a pas laissé de commentaire.lewis P.
Personnel amicalHAIESHA S.
Keep doing a great job 👍SHANNON O.
Le client n'a pas laissé de commentaire.Jahine B.
At This Time Noiting RecommendPaul T.
Le client n'a pas laissé de commentaire.RICHARD R.
Le client n'a pas laissé de commentaire.Oscar C.
Le client n'a pas laissé de commentaire.William C.
Not much everything was very fluentJuan G.
tranny was loose hard to get it into reverse truck was banged up somewhat service behind dest was 5 star but on return the yard guy nastily said the bed was dirty there was a little dust u could not fill a cup with I was annoyed then. then he tried to charge me 25 dollars I felt like a mark he was trying to get over onPETER M.
Close at 7pmMarlen P.
Le client n'a pas laissé de commentaire.LANAIRD G.
Les rate but everything else was goodFOSTER W.
All went well, however the vehicle sounded like it was struggling while accelerating. Not sure if there's a potential problem brewing.Margaret R.
Le client n'a pas laissé de commentaire.BERN'DETTE E.
Le client n'a pas laissé de commentaire.DAVIDALBERT L.
Try uhaul AirMichael M.
Le client n'a pas laissé de commentaire.DANIAN A.
I wish they give two months free cause it's hard to get the money like I have to borrow to get the moneyAlice P. | Premières impressions
Le client n'a pas laissé de commentaire.SALLY D. | Expérience générale
Understaffed, crowded, and storage locks need to be fixed.Jelisa C. | Premières impressions
I don't like the idea that people, who don't have a unit at u-haul have a right to access the facility and no one from management acknowledges it;; or act like nothing is going on. I was informed about a week ago that some of the guys hanging around has a right to be around, in other words if they break in it's ok, if they utilize and break anything or leave the bathroom nasty its ok, my feelings is that I don't like it at all, that's why I came frequently to the facility to see what's really going on! Also I feel garbage compartments should be located around the facility to comply with persons moving in or leaving the facility,maybe it would cut down on the flow of steady garbage around the facility.henni c. | Premières impressions
Le client n'a pas laissé de commentaire.Latoya P. | Expérience générale
Le client n'a pas laissé de commentaire.samuel M. | Premières impressions
Le client n'a pas laissé de commentaire.CAMALEETHA J. | Expérience générale
Le client n'a pas laissé de commentaire.Shaunakay L. | Expérience générale
Le client n'a pas laissé de commentaire.Elory M. | Expérience générale
One of my biggest compliment to UHaul, was; I didn't have to change my schedule to accommodate anything at all. My schedule fits right into theirs. Convenient, friendly, hardworking people; who also have a sense of humor. Simply excellent customer service, on any day! My experience was very pleasant and I don't impress easily. Thanks U-Haul for making my experience with you, one less thing I had to worry about, because of how convenient and accommodating you were.Aldith M. | Expérience générale
Thx u god bless ur business amineMariam B. | Expérience générale
Le client n'a pas laissé de commentaire.ROXSAND L. | Premières impressions
Le client n'a pas laissé de commentaire.Dionne L. | Premières impressions
Gracias fue un placer haber usado sus servicios.Rita R. | Expérience générale
It was great the staff was always ready and willing to help If I ever need a storage again I would go backGiselle S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAELA W. | Premières impressions
Le client n'a pas laissé de commentaire.Glennis H. | Expérience générale
Le client n'a pas laissé de commentaire.Sonya B. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS S. | Premières impressions
Thx uMariam B. | Premières impressions
Staffperson was very helpful. I think her name was Julie Butler?Caroline K. | Premières impressions
Le client n'a pas laissé de commentaire.SIMONE ANDRENE R. | Expérience générale
Estubo muy bien no tengo ninguna queja al respecto.fernando c. | Premières impressions
The customer should have parking space for longer timeSolange B. | Expérience générale
Very outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.MIRIAM S. | Expérience générale
They would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.orgKARL ANTONIO B. | Expérience générale
I really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o'clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I've noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I'm a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuseJOSE MARTIN P. | Premières impressions
My experience was great, and the Manager Ms. Lawrence was so helpful and understandingDUMISILE K. | Expérience générale
The only negative is the line in the store gets extremely Long and there's usually only one or two people working. Y'all need to expand. Business seems to Be booming for you.Tiffani B. | Expérience générale
My experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.Zakiyyah A. | Expérience générale
No comment.CYNTHIA I C. | Expérience générale
Le client n'a pas laissé de commentaire.Rooambert B. | Premières impressions
It Was Good...VINCENT V. | Expérience générale
Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍Alfonso E. | Premières impressions
Le client n'a pas laissé de commentaire.Nefize B. | Expérience générale
The service was good , but the manager wasn’t she was rude.Diana A. | Premières impressions
Le client n'a pas laissé de commentaire.VARAHN C. | Expérience générale
Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.Khyl S. | Expérience générale
I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.JUNITA S. | Premières impressions
The facility is spotless, safe and secure.Linda E. | Expérience générale
Good serviceMark H C. | Premières impressions
Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!DARRYL W. | Expérience générale
Always a pleasure doing briskness at this location .Ericka B. | Expérience générale
Staff needs some training on Uhaul processes.CHARLES A. | Premières impressions
Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPYCarla H. | Premières impressions
Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very goodMaria V. | Expérience générale
The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.DAMARIS V. | Premières impressions
Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.RAFAEL T. | Premières impressions
The salespersons both here and in South Carolina were exceptionally kind.Cheryl S. | Premières impressions
Excellent customer service. U-Haul knows how to take care of all my moving needs!Alexis A. | Expérience générale
The manager and staff where well trained and very nice.KEVIN C. | Expérience générale
I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.lisa j. | Expérience générale
The young lady handled everything very professionally.Bessie F. | Premières impressions
A little priceyNELSON C. | Expérience générale
The staff were great.SHUSHAUNNA B. | Premières impressions
The staff were all helpfulKINGSLEY A. | Expérience générale
Great customer services and the ladies are very pleasant and beautifulAlexis A. | Premières impressions
Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.Efrain R. | Expérience générale
Worst staff and location everJosedna R. | Expérience générale
The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.KINGSLEY A. | Premières impressions
The manager and her staff's is always welcoming and understanding.Lucien R. | Expérience générale
The reminders were thoughtful so that my bills were paid. It was free from mice and riches that's the best thing. MerciVeronica S. | Expérience générale
Good serviceALLAN F. | Premières impressions
The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!Ericka B. | Réservation
Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haulNELSON F. | Expérience générale
NDANNY R. | Expérience générale
It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.Marcia J. | Expérience générale
I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.KEVIN E. S. | Expérience générale
Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.Dusan G. | Expérience générale
Excellent customer service !! Keep it up that attracts customersLuz R. | Expérience générale
it was a good expieriance staff people wAs very helpfulDilone A. | Expérience générale
NaAtelano P. | Expérience générale
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