It went rather well! I was able to book the uhaul truck within a week of needing it. The customer service was superb and I look forward to using U-Haul in the future.
april R.Customer Reviews for U-Haul Moving & Storage at Burnet Rd & FM 2222
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very old truck, unprofessional people working at this location specially the manager
Hector T.The staff has been very helpful and responsive! Everyone I have dealt with is well trained!
Harry P. | Expérience généraleSince the location is primarily a storage unit with a locked gate, it isn't clear what to do with a truck drop-off. And there is limited space outside the gate. Perhaps a sign saying "Dropoff here" or other instructions.
Joel M.My particular unit did not have any lighting. And one really needs lighting.
Jazmine C. | Expérience généraleThe driver door has to be slammed shut in order to close properly. The app wasn't working properly so I wasn't able to do a pick up using my mobile phone.
Gabriel R.Excellent customer service
Manuel Rene F.Nothing to improve so far
Ramsey M.I don't think there's anything you can do. I've been there several times. The people are always very polite and very helpful and I would definitely recommend people to that Uhaul site..
Graciela D P.I love how they work with me Best pleace ir always clean and safe to leave your car
Maria R. | Expérience généraleNo improvements needed
Ramsey M.Heather and her team are outstanding! They always make the moving process less stressful. If you live in or near North Austin, then I highly recommend this location.
Tiffany M.Heather waited on me at this location and was exceptionally friendly and helpful in every aspect of the rental process!!
Charles B.Heather was extremely friendly and helpful. I appreciate her excellent customer service.
UPS Justin Y. | Premières impressionsHeather Poore, the property manager, was always very friendly and very knowledgeable, and very helpful. My only concern is that the storage fee (A238) seemed a bit excessive for the size of the storage space. Thus, I am not likely to rent storage space from U-Haul in the future.
patrick b. | Expérience généraleVery pleased with Facilities, Personnel, and Service. Merci.
Brad P. | Expérience généraleThe manager of this facility had great customer service skills. I had originally left a less then excellent review because my climate controlled storage unit was very warm inside. The manager read my review and was friendly and helpful. She moved me into a different unit where the air conditioning was working well (this was the middle of the summer when everyone was having issues with their airconditioning). I take back my last review. They were friendly and handled the situation.
JILL F. | Expérience généraleChristian was efficient and it didn’t take long at all.
Jazmine C. | Premières impressionseverything was great. do the same
Christopher D.Easy access. Convenient location. Friendly staff.
Nora G. | Expérience généraleEasy to reserve. Quick service. Convenient location.
Nora G.Thank you Heather for a good experience...God bless you
Dorothy B. | Expérience généraleAlthough for some reason, I had a tough time doing my move in by myself because the code given didn't originally work. Heather was extremely helpful and showed up in no time to help us get in. She made sure to continue to follow up to fix the problem. She made sure that we had an alternative while my code didn't work. I would recommend this place just because of her. Thanks, Heather.
Avia H. | Online Move InStaff was helpful and friendly.
URSALANETT B. | Expérience généraleThe person at the front desk tried to be helpful, but was not very well trained on their job. The facility is really hard to navigate with a trailer. There had also been an advertisement for one free month of rent with the rental of a truck or a trailer. However, they said they only did that with one way rentals at this location. This was disappointing since the location I was at earlier in the day for the rental said that they would have honored that. But my biggest complaint is that I paid for a climate controlled unit, but my unit is probably about 80° inside.
JILL F. | Premières impressionsI'm, start by not calling a customer because they are running late for a 7 am pickup time. I rented the van for a day, it really shouldn't matter what time I pick up the vehicle. Upon return was charged $15 for three gallons of gas because the attendant was incapable of currently reading the fuel gauge in the van. Still waiting for my refund.
ROBERT T.Heather was helpful and friendly and nice
Julia L.I've rented 3 Uhauls in 3 different locations in Austin. This was by far the best! The last location I rented from, the truck was literally falling apart. After that Uhaul experience I had looked into another company. This location was close to me so I thought I'd give it a shot. I'm glad I did. The owner here was super friendly and very responsive. The truck was well taken care of and fully gassed up. I would definitely rent from here again.
Janet J.The employee at this location was immediately hostile and actually tried to turn us away, saying you can't drop off trailers at this location (which is a lie). Worst uhaul experience ever. I will never use your company again if I can avoid it.
Drew C.Heather is the most friendly and helpful person!
Jeff G. | Premières impressionsHelpful and professional staff, clean office, clean equipment and overall, an excellent short rental.
Anand K.This location is particularly run very well. The on-site management is superb. The facility was very clean, secure, and gave you a sense of old Austin. You can tell the building has been there for a while, but it's so well kept! Good communication with the management for move in/move out. Even the maintenance were polite, felt very safe.
Jasmine M. | Expérience généraleThis was the absolute BEST U-Haul experience I've had across multiple locations country-wide. In a world where good customer service is hard to find, Kevin and his team were a breath of fresh air. They were kind, joyful, and helped me get my reservation earlier than expected. The equipment was spotless and basically brand new. This location isn't the closest for me but I will exclusively be coming back here for any future rental needs.
AARON M.We appreciated the staff all these years for going above and beyond to be helpful and friendly. Storage is storage but the staff is what made the difference for us. We didn't leave you for someone else!
CHARLES S. | Expérience généraleVery clean facility. Move in was awesome!
Jodee F. | Premières impressionsEveryone in the staff that I interacted with was amazing! Best storage experience of my life!
Elliot K. | Expérience généraleGreat service. Very smooth and everything arrived in good condition
monte T.Very helpful and friendly staff
URSALANETT B. | Premières impressionsAmazing staff, very helpful and kind. The staff at this location is the reason I would come back to U-Hual over other rental/storage businesses.
Gregory R.Cheaper prices are always Golden.
Joshua H.The high-beam doesn't work and the vendor should carefully check the lights before handling it to the customers for safety considerations.
Yixian W.Great experience. Easy pick up and return of rental truck.
Laura B.N/a
Amy C.Staff was friendly and knowledgeable! Storage was well maintained and very helpful if I had any questions!
Patricia B. | Expérience généraleWhat an amazing experience! The most delightful service ever. Especially Lory! She is a breath of fresh air!! I never imagined my mood would be lighter and brighter after visiting a U-Haul facility on a 108 degree day. Ha! Thank you!
CARRIE M.Really nice staff, super convenient location.
BRENDA D. | Expérience généraleHeather and her team are friendly, helpful and flexible. Would highly recommend.
Dee Dee W. | Expérience généralefantastic!
Hannie S. | Premières impressionsThe customer service team was very attentive and friendly.
Kevin G.Cons: There were only teeny problems with the 8' truck I rented. It was not at full gas as said, just shy about 1/16th of a tank. I returned it full. The truck had dings and damage to it, but they were covered with some sort of sticker so I did not have to worry about it. One sticker was in danger of falling off. I imagine these were related to the hail storm from the night before. There was a sensor that kept coming on. I'm assuming it related to the truck bed and ai have no idea what it was trying to tell me. And the truck was parked so close to a panel van, I had to get in via the passenger side to back it out. PROS: all that being said, the owner and operator, Heather, clearly enjoyed being the customer facing part of the operation. She was great with people and greeted everyone with a happy authenticity. She was very interested in our having a pleasant experience with her U-Haul location. When we called and said we were gonna be late returning the truck - she was genuinely appreciative that we had taken the time to let her know. I absolutely recommend this particular u-haul location.
Valerie C.N)/A
Nina W.Really awesome 👍😎
Nelson G.The employee working Friday 6/9 was so kind, helpful, and professional.
Kelly C.Everyone from U-Haul was kind, efficient, and professional.
Tommy M.Heather was so nice! Great customer service from her!
Matthew M.Great storage unit
JOSEPH L. | Expérience généraleMerci
Matthew C. | Expérience généraleIt was a convenient and excellent service. Thank you U-Haul for all you do. Move in date was 03/30 and move out date was 04/23/2023
Lilian A. | Expérience généraleActually blown away by the entire process, especially the two women attending the front desk (in the morning at 8am and upon return around 4pm). They were exceptionally upbeat and positive and helpful. Best uhaul experience I've ever had. Will def recommend this location in the future.
Kevin H.My experience with this location could never be better. Very professional and friendly staff. Clean and well organized place. Je la recommande fortement.
Samah K.The truck has a transmission that shifts hard, kind of scary. The windshield was very dirty and difficult to clean because the truck is so tall. The customer service was very friendly and fast.
Rita M.Nothing really to improve. Everything was perfect.
Ted P.Kevin has always been so helpful and answered my questions. I've used other U-Haul centers in the area, but will always go back here.
Jeffrey H.This facility was very professional and very prompt at getting answers to whatever questions I had, and they were extremely helpful and most of all in doing their job they were very friendly, which is very much appreciated because most people know moving is not always pleasant experience! So I want to say Thank you for being helpful when I had a kink! And always professional and friendly. All in all excellent service
Graciela D P. | Expérience généraleI was greeted with a smile. Instructions were clear. The truck was great, and I got the job done. Thank you UHAUL!
Leila L.everyone is nice and helpful
raymond h. | Premières impressionsThe managers there are really great and personable.
Ken H. | Expérience généraleI asked for a van twice and got up sold a huge moving truck that cost more. She kept talking me out of my original reservation that was for a van. I did not need that much truck. I was only moving a shelf. It ended up costing me twice as much. I complained when I returned the truck and she said sorry. I would like s refund.
GRICELDA F.Everyone at 6610 Burnet Rd. facility was awesome, very helpful and friendly. Thank you all for sharing the friendship of we can live with.
Jamez H. | Expérience généraleEverything went smoothly
Thomas A.Perfect experience; thank you! Top of the line van!!! Lovely.
Laura A.Thank you Heather
KATHLEEN C. | Premières impressionsThe staff was very friendly and helpful. They were very accommodating and kept me informed every step of the way regarding the rental.
karen H.My original location choice at 8810 Burnet Rd in Austin lost my business because I only have debit cards, not a credit card, and they did not accept my Visa debit card, saying it is company policy to only take credit cards for vans and pickups due to a theft problem. The customer service person at 6610 Burnet was accomodating and accepted my debit card with no issues. He was also very pleasant to work with.
John G.Excellent customer service!
WILLIAM R. | Premières impressionsThis is the best storage facility among several that I have used in Austin & Houston. The staff is outstanding, available, efficient & highly professional. They are visible on the property & willingly assist with problem solving. The facility is very clean & importantly safe; access to units & staff is controlled. There are enough carts & items to help with moving our items around. I appreciated that sufficent postings were provided about locating units & the elevators. I highly recommend this facility & the excellent staff that provides amazing service.
Harriett C. | Expérience généraleThe driver door doesn't close in the truck I got.
Deep K.Heather is great!
BRENDA D. | Premières impressionsThe staff at this location are all amazing. The equipment is always spotless and well maintained. Thank you for always making our rentals easier and fun!
Peggy B.Wish access was 24/7 but otherwise hours are great!
Rikki Q. | Premières impressionsStaff was friendly and knowledgeable. Facility was clean and neat!
Patricia B. | Premières impressionsGreat service from Lori & Kevin!
Patricia S.The only problem I had I got a key fob to open the facility that I was renting across the street. It does not work. I did let them know and they said that they had already put a call in to get it fixed but other than that the whole experience was wonderful, and they are extremely professional,friendly and polite. sometimes you don't find in some U-Haul facilities. Because you can be professional but NEVER forget! Moving for some people is EXTREMELY trying! SO FRIENDLINESS n POLITENESS goes along way too ESPECIALLY word of mouth That being said I was very pleased A+
Graciela D P.Best U-Haul experience I've ever had!
Mary B.Always a great experience at this location. Merci
margaret G.Friendly, fast, efficient service.
Ally A.Staff was incredibly nice and helped me find the solution that works with my needs and budget. They also gave me a quick tour so I could find my locker and made sure I knew which lane was one-way, practical advice very much appreciated.
Sarah M. | Premières impressionsThanks I love you
Giancarlo B. | Premières impressionsAbove and beyond helpful and friendly staff. Made everything very easy to understand. Thank you very much.
Giancarlo B.The Burnet Rd storage location was awesome the customer service was great!!!!
Dorothy B. | Premières impressionsGreat manager
Linda B.Good location, good facilities, good people. Excellent service.
WILLIAM C. | Expérience généraleWe were billed for 2 weeks instead of just one, even though my husband was reassured multiple times that we were only being billed for the week as per the quote.
Brooklyn W.Heather was exceptional!
Erin S. | Premières impressionsGreat location that you s well maintained
Sarah B. | Expérience généraleThe guy who worked there was the best Uhaul employee I've ever encountered! Friendly and helpful!
Bonnie A.Great experience! The entire process from start to finish was smooth and hassle free. The staff at the Burnett & 2222 location were professional, knowledgeable and courteous! Great customer service from them.
Virginia J.No problems, great communication. Fast process.
Angela C.The overall outcome was excellent - my concerns were thoroughly & promptly addresses. Thanks Heather & Kevin.
Harriett C. | Premières impressionsThe staff was very friendly and helpful. Only had one complaint. The light in the unit was out and was never replaced!
Harry P. | Expérience généraleHeather is an amazing store manager and very helpful. If I need to store anything else in the Austin area, then I'm going to her store.
Tiffany M. | Expérience généraleThe facility is great and Heather, the manager, has been super friendly and helpful.
David R. | Online Move InHeather and the rest of the staff were amazing! We stored here for over a year and then most recently we had U-Boxes delivered and Heather helped us every step of the way. U-haul is very fortunate to have her! Thank you so much!
madeleine w. | Expérience généraleVery pleased with the staff and facility
Christina W. | Expérience généralevery safe clean space, always helpful!
CARLA D. | Expérience généraleSouth Dakota Uhaul almost cost you my business permanently. Too much to detail here, but will definitely be contacting corporate. Heather & Norvell, both General Mgrs of different local stores on Burnet Rd in Austin TX are wonderful. Norvell is the only reason I will continue to do business with Uhaul on future rental needs
Karen C. | Premières impressionsHeather and her staff were very helpful. I just moved into my apartment and the couch wouldn't fit through the door. She was able to accommodate me last minute when I turned in my truck.
Tiffany M. | Premières impressionsHeather and her staff we friendly and communicative.
Erik A. | Expérience généraleY'all let someone break in and multiple units were broken into. Maybe a little money back would be nice? I've been a customer for over 10 years. Unacceptable. The way the lot slopes is a safety hazard. The carts won't stay still easily while loading. They will roll away if you're not careful.
JOHN EMMETT RILEY B. | Expérience généraleThe staff at this facility are absolutely the best I've ever dealt with. They're friendly, warm, and compassionate and they run a very professional business. I needed storage after a fire at my apartment building forced an immediate move. If I ever need storage again I will use this facility even I live miles away. THANK YOU TO THE STAFF!
Valerie G. | Expérience généraleStaff were super nice and helpful, and we appreciated it very much. My wife had problems setting up auto-pay on the website. It kept telling her it was set up for both units but one unit incurred a late fee. But the staff was kind enough and refunded it. We still don't know what went wrong in trying to set up auto-pay for both units. Issues: Days before we were to move in, we verified that our unit was still available. But it wasn't held for us and so we had to get two storage units. We were given a discount, but we've calculated we paid $150 more than we would have if they hadn't given up our original storage unit. After only 3 months, our rent already went up! We were dependent on our contractor to move back in our house. It ended up that we only needed the storage unit one week into the renewal. We were again disappointed that we couldn't be partially reimbursed for the remaining three weeks. We realize we aren't talking about lots of money, but for us these additional expenses added up. Finally, when the moving company came to both move us in and then again move out our furniture the elevator stopped working! That was so stressful as we were not only paying them by the hour, but the first time they had to walk up the two flights of stairs. Luckily, the 2nd time the elevator was up and running in a relatively short time. So again we really appreciate all the help we were given, but we just can't give a high rating due to our reservation not being held, the cost of the units, and to the finicky elevator.
Graham G. | Expérience généraleI'm just hoping that the girl did not forget to add 24 hour access. I utilize my storage at all hours of the night or day. This online procedure has went really well with the storage part of this. The truck part not so much. But overall really doing a good job.
Cody C. | Online Move InVery friendly and thorough information
Carla R. | Premières impressions👍🏼
Jesus Y. | Expérience généraleManager and staff were outstanding
Carlton C. | Premières impressionsManagement has changed several times times in the years I have rented. Always had great service and they have always been very friendly and curious to myself and my family that has rented from U Haul.
REBECCA Z. | Premières impressionsStaff was very friendly and helpful
Justin Y. | Expérience généraleAlways good
Margarett V. | Expérience généraleThe staff at the Burnet Rd/2222 UHaul Storage in Austin, TX is excellent! I've used this UHaul Storage 3 different times for 3 different reasons and each time the staff was always exceptional. I most recently cleared out a unit that I'd had for 2 years and I have only good things to say about this place and the people who run it. Everyone should get a raise!
Linda M. | Expérience généraleThe new manager Heather and her husband are extremely, Kind and helpful I recommend any and all my friends to this location
MOHAMMAD A. | Expérience généraleIt is good and reasonable price. Thank you for the lock bonus!
Jaesuk K. | Online Move InThe facility was very clean & well managed. I'll definitely rent a space from them again. I was actually kind of sad, clearing out my space!
STANLEY L. | Expérience généraleStaff friendly and helpful.
Iris N. | Premières impressionsErica was great, extremely helpful!
Tera A. | Premières impressionsI received an air conditioned climate with easy access and convenient location for a great price !!! Loved it!
TRACY L. | Expérience généraleHi Erika, I keep getting mail saying I have a balance, can you please double check this for me. Thank you :) ~Lyssa
Lyssa N. | Expérience généraleAm amazing experience! Thank you!
Syma L. | Expérience générale