Évaluations des clients U-Haul Moving & Storage at Burnet Rd & FM 2222

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Burnet Rd & FM 2222

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Jennifer K. le

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Le client n'a pas laissé de commentaire.

Mohammad A. le

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Professional staff and well knowledgeable

Samuel M. le

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Le client n'a pas laissé de commentaire.

Zakaria A. le

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Le client n'a pas laissé de commentaire.

stacey B. le

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Le client n'a pas laissé de commentaire.

Anthony D. le

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Overall great experience and very smooth!

Keith M. le

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Super nice people who I feel went above and beyond for me. Highly recommend!

ANNETTE Y. le

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Great staff

stacey B. le

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Le client n'a pas laissé de commentaire.

David S. le

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New truck very clean and worked well!!

Veronica W. le

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Easy set up, easy exit. Facility was clean, safe and secure. I couldn’t ask for a better experience.

Dan K. le

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Le client n'a pas laissé de commentaire.

kevin M. le

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Le client n'a pas laissé de commentaire.

steve V. le

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Everything was smooth and efficient

Michelle R. le

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Le client n'a pas laissé de commentaire.

Allen W. le

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Le client n'a pas laissé de commentaire.

Yvette E. le

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Le client n'a pas laissé de commentaire.

Adrian T. le

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The manager at this location is great but the employee we interacted with today was hostile and unpleasant. The app crashed during the onboarding so I didn't get to enter the milage. The milage that I got charged for was too high.

Allan K. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Gary F. le

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Le client n'a pas laissé de commentaire.

Adam L. le

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Had a great experience at the Burnet Rd location renting a van for the day - Ethan provided excellent service. Will be back again!

Alejandro C. le

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Excellent customer cares

Jody W. le

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Le client n'a pas laissé de commentaire.

Jared S. le

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I tried using the mobile pickup and it cost me time. Not going to use mobile pickup again for some time.

Ben T. le

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Solid experience.

James R. le

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My experience was very good. The U-Haul person was very informed and made my experience work very easy

Angie B. le

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Thank you for making the whole process so easy!

Michael K. le

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Le client n'a pas laissé de commentaire.

Presley B. le

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Dropoff was a real chore. Tried to dropoff at University in Austin, was told they had too many 5 x 8’s in lot. Sent me across the city not familiar with. Not a pleasant experience. Burner road didn’t want it. They have only trucks.

LAWRENCE K. le

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Everything about our truck was great, and the rental agent was helpful. Only problem was they forgot to include the extras in the truck and it was too far to come back. We should have checked that before we left.

Curtis D. le

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Great service requested at the last minute minute.

Thomas K. le

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Nice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.

Lori J. le

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The only issue was that I hoped there would be a parking spot for my rental return, and there was, but if there hadn't been one I would have not known where to park it. Overall, my UHaul experience was excellent. Thank you!!

Terri B. le

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Great Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.

John H. le

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Excellent experience.

Katherine L. le

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Le client n'a pas laissé de commentaire.

Stephen V. le

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Everything went smooth. Very happy

Debramarie T. le

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The gentlemen who helped me at this location is by far THE BEST STAFF that I have interacted with at any U-haul! He is knowledgeable, efficient, and overall excellent in his customer service. He is also very pleasant and peaceful in his demeanor. Moving is stressful, and so, his calm presence was very helpful to keep me calm... I also want to say THANK YOU to U-HAUL in general. There were multiple delays in my being able to move, which caused me to reschedule my truck rental multiple times... Every time that I called to reschedule, the staff person that helped me on the phone was friendly and accommodating, and made the change quickly. Many thanks!!!

Paul W. le

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Le client n'a pas laissé de commentaire.

Whitney F. le

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Le client n'a pas laissé de commentaire.

Jerry M. le

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Ethan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys

Bonnie B. le

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The Uhaul return storage assigned with a free month didn’t accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!

Jacob B. le

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Really hard to get in touch with this location! Spent 1.5 hr on phone trying to get in touch with them

Angelica G. le

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Extremely thoughtful and friendly service.

Emily C. le

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Ryan was great!

Marc T. le

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Very well attended in Austin

DANA M. le

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The front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.

Devin Y. le

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Wonderful people

Pilar L. le

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I liked the way I was welcomed by Ethan. Good wave and good explanation of your services.

Cj L. le

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no comment at this time.

Devin Y. le

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everything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough

dani l. le

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I paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.

patricia j. le

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OK untill the end when I asked If my rate per month would be the same? he said ‘oh, it can change, it can go up or down I’. I never got a contract so not sure where my rate may go. I’ve cancelled.

Mary H. le

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I really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!

Elizabeth S. le

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Seemed short staffed but agreeable. Just busy.

WC w. le

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Thank you

Tammy M. le

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I only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.

Brenda B. le

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Very nice people 😊thank U!!😉

Armando V. le

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The Manager was very very helpful and I was treated as a very good customer and person. Thank y’all

LUCINDA W. le

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Excellent. Used all sizes as needs changed for nearly two decades. Moved out of Texas - will miss them. Excellent.

Michael M. le

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Easy and quick. Was made aware of a money saving deal at the register.

Kristi D. le

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Great experience storing our stuff here, will definitely recommend to friends and family.

Mary L. le

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Clean, well lit storage facility. Ethan is a wonderful asset to the company. He spent time with me to ensure that I chose the right storage size to suit my needs. Thank you, UHaul.

Jennifer O. le

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Ethan was very helpful and had transactions easy and fast. On the phone all personal was personal and friendly. I appreciated that.

Daniel R. le

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Excellent service and great location!

Jessie S. le

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no comment

JO W. le

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Customer for arnd 10 years. Not one complaint. A well run enterprise.

ELDA G. le

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Other than my promotion on the cost for the unit expiring and then it being almost $100, it was excellent all around. I simply couldn't keep paying that money each month. Great customer service!

CATHY B. le

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I made several confusing changes last week and could not be more appreciative of Simone's help. She was kind and went above and beyond in her service when I thought I dropped my keys. Great service!

JOHN M. le

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Did not dealing with people in the office.

Katie A. le

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Very friendly and helpful staff!

DANIEL G. le

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I’m very thankful for their support and all the friendly concerned they have shown me , especially the General Manager, Mrs Ethan and Mr. Dominique. Thank you.

Robert C. le

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Everything about the experience of renting space here was pleasant. Check in and check out was seamless, something I really appreciate. No hidden fees, no crazy timetables. Good people.

elliot m. le

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Superb Customer service experience. Melanie was kind and patient with me.

John H. le

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Excellent facility and staff

Billy F. le

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Staff very friendly. Always helpful

Kevin N. le

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Thank you!

William D. le

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Nice staff, clean place, and open longer than other storage places.

PATIA S. le

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Check in was very smooth. The Owner was very professional and extremely helpful with my decision to get a larger unit.

mordechay h. le

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Excellent service!!!

carla c. le

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This location was able to accommodate me at the last minute. Very grateful for their helpfulness!

mordechay h. le

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We have rented Uhaul track + storage with a great price . The location was convenient and the facility was very clean. Excellent service !!!

LAURA G. le

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We canceled this. Last year we had a great experience. This year we didn’t need storage. BUT, it took me multiple (4) phone calls which totaled well over an hour and a half to cancel our reservation.

Cheryl T. le

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Journey was extremely helpful and courteous!

Harold L. le

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Perfect service

CAROL V. le

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All good.

James B. le

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Staff was friendly and accommodating.

Alan T. le

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Everyone was consistently friendly and helpful. It was a good experience.