Cy and her team are very helpful and accommodating. They went th extra mile when I needed a hand with my wine collection
Deborah F | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Burnet Rd & FM 2222
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Cy was fantastic. She made my experience very efficient.
WILLIAM SThe staff were amazing and I felt safe and heard.
PATRICIA P | Expérience généraleThe employees at this location are always helpful and informative!
ELIZABETH CCy and the staff are down to earth, personable and remain professional. Even the one month y rent was late they called reminded payment and moved on. I like the service very much.
Sebakunzi M | Expérience généraleThe last that helped me was very nice and helpful.
Morgan PWent above and beyond to accommodate me.
Joshua G | Expérience généraleThe staff were super attentive, polite and helpful. The truck got the job done. The storage area is super clean and has a good vibe inside.
Lynn E | Premières impressionsEasy move
Bryce G | Premières impressionsAlready very good. Fast, accurate and friendly service
AGUSTIN MShould not expect walk-in customers to take photos of their drivers license or other ID and submit them when the person at the desk could do it in less time and effort. It's called customer service for a reason.
DANIEL PEvery time I go to use the 24/7 truck share I still have to go inside. What's the point of doing everything on the app if I can't just grab the keys and go?
Taylor MEverything was perfect. Cute is wonderful.
HANAN E | Premières impressionsCy and her staff were very professional, helpful, and friendly. I love that it is a one-stop shop for everything I needed. Supplies, trucks, and a storage unit. I highly recommend this store to anyone needing to move or store items.
Valerie K | Premières impressionsCy and her staff were professional, helpful, and friendly. I would highly recommend this store for your moving and storage needs!
VALERIE KThis was by far the best experience I've ever had at a UHaul. I just rented a truck for a few hours but all of the staff were welcoming and very helpful. I haven't seen a genuinely thrifty employee at any business in what feels like a couple of years. 5 stars, great staff.
Riley PAucun
MELANIE DCy and her staff do an outstanding job overall-thanks,Matt
MATTHEW LThe gentleman who assisted us was very friendly and helpful.
Whitney P | Premières impressionsThanks, I was a fdnter for 13yrs, had no problem, Thanks Mik
MIKE C | Expérience généraleExceptional service.
LILLIAN MVisor in truck was broken and annoying to drive with, hangs down and covers window
GAIGE Swhen i went to return the truck, no one was at the store. there were other customers coming and going and the office was closed on a day they are listed as open. no sign no notice. it was a solid experience other than return. there was no service for return.
WAYNE PTruck provided was not safe to drive and shouldn’t be rented out
Nicholas FVery easy and friendly
BRANDY GThe truck was great. The gentleman I worked with was VERY helpful, polite, and made everything simple. Thanks for your help!
Julie BI had the blessing of been taking care by the manager and also a young gentleman on the day I check out . They both were flexible , supportive , kind and super nice ! They all were there for me when I needed the most . God bless these employees ! Super efficient!
GEMMA P | Expérience généraleThe uhaul scan link did not work on my phone even though I tried to change my settings etc. it appears that other people have had this issue.
PAUL FMoved in from another location due to property sale. Mgr Cy quoted me an agreement but then changed it. It was a tremendous ordeal moving in with locks, lockouts, pass cards, poor service from Mgr and staff. I have been a customer of Uhaul for abt 10 yrs at the Airport location. I was well treated and i maintained an excellent payment history. While there, the location was managed by several managers which I enjoyed a friendly relationahip. Cy has ended that. I will never utilize Uhaul again. She has made it difficult financially to move out, but i will as soon as I'm able.
AIDA G | Premières impressionsI noticed that I had been paying for the unit for year and the pipes across the top were cutting out quite a bit of cubic space for storage. Now I have 2 Units - both with that same problem and I'm paying twice as much. There should be something that can be done about this. It feels wrong to charge people for space that isn't accessible. Everyone was nice who I worked with thought they may have not always had a good solution for my space issues and I continue to be a customer.
Jessica M | Expérience généraleUnfortunately when I arrived with my movers, I was informed that there was a power outage earlier that day and the elevators were out. There was not another unit my size on the 1st floor. My movers and I had to trek up and down the stairs to move my belongings. No compensation was made.
Kendra W | Déménagement en ligneRenting was easy and the facility was in great shape. I had no issues at any point, and felt confident that my items were stored safely, and I felt safe visiting the facility during both daylight and nighttime hours.
JEAN G | Expérience généraleWhen I went to pick up my van, the on site manager expressed that some vans had been stolen. This hurts not only this locations reputation but also hurts the customers that have reserved a van. I'm not sure if U-Haul has implemented this or not but I suggest putting trackers on all the vehicles in order to recover them from clients that have stolen the vans. I've been renting from U-Haul for several years and unfortunately theft like this has become more common, and while you can't track everything your company rents (ex. hand trucks, piano dollies, moving blankets etc), I feel that vans are the easiest of all the items to track. I hope this helps Cheers
Ramsey MThank you for everYthing! The team helped me so much navigate this experience and assisted me wth all the initial requirements. Appreciate it!
Claudia G | Expérience généraleStaff was great!
Benjamin BI've had horrible experiences at other UHaul locations before, but this store has never steered me wrong. The manager is very sweet, and she made everything very simple.
Nick HThe wine storage facility was reliable and properly old.
Jay F | Expérience généraleMy only note is the vehicles were parked extremely close together and didn't leave room to examine the vehicle for damages. Other than that, service was great and renting was simple!
SAMANTHA SAll good
LINDA BHave the trucks full of gas for new customers. When you leave with a quarter tank of gas it's almost impossible to return with the same level of gas, so to be safe you end up returning with more gas than you left with. Not a good policy.
JOHNNY CThe staff was very friendly and helpful. They were polite. And patient. I liked That.
GRACIELA H | Premières impressionsAmelia was great and hugely helpful.
SARAH FCY and her team were really patient and able to trouble-shoot with positivity. I would def use this site again!
KELLY OTop notch customer service! The manager did a great job going over everything, was detail oriented and ensured I had everything I needed.
JOEL VStaff just didn't care at all. My reservation was made ahead of time to include a utility dolly and furniture dolly, neither of which were available. The response was (paraphrased)….we don't have dolly's for one way out of state. If that's true then I shouldn't be able to select those items when I'm booking a one way out of state reservation.
JOSEPH PDimitri or Demetrius. is the young man's name that I worked with. He was awesome!! Kind knowledgeable, sense of humor yet quietly spoken. Answered all my questions thoroughly. and I had a lot. I enjoyed working with him. He did a good job explaining things to me.
Karen WSpeed/availability of desk staff
JEFFREY SLoved the elevator, air conditioning, and free boxes moving equipment (trolleys and such). The workers were always super helpful, and I always felt confident that my belongings where safe.
Nina M | Expérience généralenothing to improve. I used this location twice in 3 weeks. Its a busy location on the weekends, Customers just need to be patient.
PAUL TThe side mirror on the passenger side of the box truck could not be moved so I could not place it to where I could see any cars behind me even the manager Amy attempted to move it to, and she couldn't move it either that truck should not be driven or leased out until that window is fixed. It's a liability not the window. Excuse me the mirror, it's a liability on U-Haul part
KAREN WGreat truck. 10 ft. Great staff!
CHUNSHENG FThe staff on-site was ALWAYS very helpful and friendly :)
Tracie B | Expérience généraleGreat customer service here. I was in and out quickly and efficiently
Greg BThe manager Cy was so incredibly rude to me from the moment I walked into the store. She interrogated me on why we rented the truck for 2 days and said if we had just packed before renting the truck we wouldn't need it as long. It was completely out of pocket and none of her business. She refused to show me a policy that I asked about and said I should just "trust the manager". She grumbled at us and made us feel absolutely awful. Will NEVER return to this location because of Cy.
Ana MThe gentleman at the store made the experience good. Otherwise it would have been a disaster. The trucks weren't ready for mobile pickup and I'd have been stuck without my rental. The gentleman was helping in that store that day, so it wasn't his main store. I don't blame him for the equipment access issue but when we went in he was very helpful. Also, the pads were missing so the truck wasn't restocked. Saved by the employee. Truly. If it wasn't for him I wouldn't be raring this experience any more than terrible.
Lisa SCustomer service was fantastic - friendly, fast - couldn't ask for more
Shelley NBrooks went above and beyond! Great service!
David CTye lady that help me with rental was very kind she answered all my questions and gave great customer service
Eriel SCy (manager) was amazing. She went above and beyond to help us move out in a timely manner. The truck was older and had its issues but that's not something the locations can control. The truck was clean but not maintained, again that's not something Cy could have controlled.
Elizabeth WCy and her team did great. Had a reservation for a cargo van wasn't returned on time but Cy was able to find us another truck that fit my needs
ivy swe had a unit for over 15 yrs there. always safe and secure and the fact that full time office help is critical whaen have issues with access and or need a light bulb installed
cindy g | Expérience généraleAmazing to work with the U-Haul team at the U-Haul Moving & Storage At Burnet Rd & Fm 2222 location. Cy has been amazing to work with and got me situated on many of my needs quickly. I would highly recommend this location!
Christian T | Premières impressionsVery clean unit and very good customer service
Jerry MThere was one instance of the elevator to the storage unit not working, but it fortunately occurred at a time where we were able to just use the stairs instead. The staff are amazing!
Lara B | Expérience généraleFacility clean and easy to access
Karmen M | Déménagement en ligneGreat Service! I appreciate the Customer Service Representative who helped me when I picked up the vehicle. He was super helpful!
Consuelo HWas told while making reservations online for cargo van it was $19.99, had it for 24 hours from 9am to 9am next day and was charged $180 and another $70, which I think is outrageous, will need a clear explanation as to what the charges are for. Thanks, 5122991227.
Solomon AWent to Burnet/183 location only to find all vans were rented. Stella quickly volunteered to locate one for us. Turns out there was one down the road at Burnet/2222 - she reserved it for us. We rushed down and dealt with Kristian, he was great! Got us checked in and on the road in no time, very helpful and kind. The customer service at both locations was amazing - highly recommend.
Karen mHeather deserves MANAGER OF THE YEAR. Hands down.
Norma M | Expérience généraleExcellent staff!
James SThanks you U-Haul
Jerl A | Expérience généraleStaff were very pleasant and helpful.
Larry AKevin went to Great lengths to retail my business!!
george h | Premières impressionsHeather is amazing
Sheryl J | Premières impressionsThe best U-Haul facility yet. Also, Heather was amazing. The one time I needed her help! Thank you guys for your service.
Avia H | Expérience généraleAll around terrific experience with y'all.
andrew l | Expérience généraleHeather is awesome. This is the best customer experience with UHaul I've had in the Austin area.
Lara B | Premières impressionsVery friendly and knowledgeable staff. Manager is terrific. Units are clean, well lit, and checked on regularly. A bit of water leakage the last day. My problem was the cost, prices just kept going up.
MARCIA E | Expérience généraleThis was a wonderful storage experience. The facility is safe, spotlessly clean, no bugs / animals or odors. The temperatures were perfect summer & winter. I appreciated the packing supplies that were available & facility accessibility was always convenient. Best of all - the services provided by Heather and the staff were highly professional & friendly. I have chosen this storage location twice now & would do it again. Thanks to all for the great service.
Harriett C | Expérience généraleWe needed temporary storage for a few items while remodeling was in progress. UHaul was an easy, turn-key solution. Self explanatory, friendly and helpful.
FRANCHESCA L | Expérience généraleHighly recommend this storage location! I had a unit for several years here and accessed it frequently. The property and buildings were always very well maintained and the staff was friendly and helpful. I had one minor issue with my unit while there and the manager, Heather, handled it swiftly and was very responsive and communicative while it was being resolved. Excellent service!
Rebecca S | Expérience généraleHeather is wonderful to work with!!!
Kimberly F | Premières impressionsGreat experience and very quick with booking
monica w | Expérience généraleThe staff has been very helpful and responsive! Everyone I have dealt with is well trained!
Harry P | Expérience généraleMy particular unit did not have any lighting. And one really needs lighting.
Jazmine C | Expérience généraleI love how they work with me Best pleace ir always clean and safe to leave your car
Maria R | Expérience généraleHeather was extremely friendly and helpful. I appreciate her excellent customer service.
UPS J | Premières impressionsHeather Poore, the property manager, was always very friendly and very knowledgeable, and very helpful. My only concern is that the storage fee (A238) seemed a bit excessive for the size of the storage space. Thus, I am not likely to rent storage space from U-Haul in the future.
patrick b | Expérience généraleVery pleased with Facilities, Personnel, and Service. Merci.
Brad P | Expérience généraleThe manager of this facility had great customer service skills. I had originally left a less then excellent review because my climate controlled storage unit was very warm inside. The manager read my review and was friendly and helpful. She moved me into a different unit where the air conditioning was working well (this was the middle of the summer when everyone was having issues with their airconditioning). I take back my last review. They were friendly and handled the situation.
JILL F | Expérience généraleChristian was efficient and it didn’t take long at all.
Jazmine C | Premières impressionsEasy access. Convenient location. Friendly staff.
Nora G | Expérience généraleThank you Heather for a good experience...God bless you
Dorothy B | Expérience généraleAlthough for some reason, I had a tough time doing my move in by myself because the code given didn't originally work. Heather was extremely helpful and showed up in no time to help us get in. She made sure to continue to follow up to fix the problem. She made sure that we had an alternative while my code didn't work. I would recommend this place just because of her. Thanks, Heather.
Avia H | Déménagement en ligneStaff was helpful and friendly.
URSALANETT B | Expérience généraleThe person at the front desk tried to be helpful, but was not very well trained on their job. The facility is really hard to navigate with a trailer. There had also been an advertisement for one free month of rent with the rental of a truck or a trailer. However, they said they only did that with one way rentals at this location. This was disappointing since the location I was at earlier in the day for the rental said that they would have honored that. But my biggest complaint is that I paid for a climate controlled unit, but my unit is probably about 80° inside.
JILL F | Premières impressionsHeather is the most friendly and helpful person!
Jeff G | Premières impressionsThis location is particularly run very well. The on-site management is superb. The facility was very clean, secure, and gave you a sense of old Austin. You can tell the building has been there for a while, but it's so well kept! Good communication with the management for move in/move out. Even the maintenance were polite, felt very safe.
Jasmine M | Expérience généraleWe appreciated the staff all these years for going above and beyond to be helpful and friendly. Storage is storage but the staff is what made the difference for us. We didn't leave you for someone else!
CHARLES S | Expérience généraleVery clean facility. Move in was awesome!
Jodee F | Premières impressionsEveryone in the staff that I interacted with was amazing! Best storage experience of my life!
Elliot K | Expérience généraleVery helpful and friendly staff
URSALANETT B | Premières impressionsStaff was friendly and knowledgeable! Storage was well maintained and very helpful if I had any questions!
Patricia B | Expérience généraleReally nice staff, super convenient location.
BRENDA D | Expérience généraleHeather and her team are friendly, helpful and flexible. Would highly recommend.
Dee D | Expérience généralefantastic!
Hannie S | Premières impressionsGreat storage unit
JOSEPH L | Expérience généraleMerci
Matthew C | Expérience généraleIt was a convenient and excellent service. Thank you U-Haul for all you do. Move in date was 03/30 and move out date was 04/23/2023
Lilian A | Expérience généraleThis facility was very professional and very prompt at getting answers to whatever questions I had, and they were extremely helpful and most of all in doing their job they were very friendly, which is very much appreciated because most people know moving is not always pleasant experience! So I want to say Thank you for being helpful when I had a kink! And always professional and friendly. All in all excellent service
Graciela D | Expérience généraleeveryone is nice and helpful
raymond h | Premières impressionsThe managers there are really great and personable.
Ken H | Expérience généraleEveryone at 6610 Burnet Rd. facility was awesome, very helpful and friendly. Thank you all for sharing the friendship of we can live with.
Jamez H | Expérience généraleThank you Heather
KATHLEEN C | Premières impressionsExcellent customer service!
WILLIAM R | Premières impressionsThis is the best storage facility among several that I have used in Austin & Houston. The staff is outstanding, available, efficient & highly professional. They are visible on the property & willingly assist with problem solving. The facility is very clean & importantly safe; access to units & staff is controlled. There are enough carts & items to help with moving our items around. I appreciated that sufficent postings were provided about locating units & the elevators. I highly recommend this facility & the excellent staff that provides amazing service.
Harriett C | Expérience généraleHeather is great!
BRENDA D | Premières impressionsWish access was 24/7 but otherwise hours are great!
Rikki Q | Premières impressionsStaff was friendly and knowledgeable. Facility was clean and neat!
Patricia B | Premières impressionsStaff was incredibly nice and helped me find the solution that works with my needs and budget. They also gave me a quick tour so I could find my locker and made sure I knew which lane was one-way, practical advice very much appreciated.
Sarah M | Premières impressionsThanks I love you
Giancarlo B | Premières impressionsThe Burnet Rd storage location was awesome the customer service was great!!!!
Dorothy B | Premières impressionsGood location, good facilities, good people. Excellent service.
WILLIAM C | Expérience généraleHeather was exceptional!
Erin S | Premières impressionsGreat location that you s well maintained
Sarah B | Expérience généraleThe overall outcome was excellent - my concerns were thoroughly & promptly addresses. Thanks Heather & Kevin.
Harriett C | Premières impressionsThe staff was very friendly and helpful. Only had one complaint. The light in the unit was out and was never replaced!
Harry P | Expérience généraleHeather is an amazing store manager and very helpful. If I need to store anything else in the Austin area, then I'm going to her store.
Tiffany M | Expérience généraleThe facility is great and Heather, the manager, has been super friendly and helpful.
David R | Déménagement en ligneHeather and the rest of the staff were amazing! We stored here for over a year and then most recently we had U-Boxes delivered and Heather helped us every step of the way. U-haul is very fortunate to have her! Thank you so much!
madeleine w | Expérience généraleVery pleased with the staff and facility
Christina W | Expérience généralevery safe clean space, always helpful!
CARLA D | Expérience généraleSouth Dakota Uhaul almost cost you my business permanently. Too much to detail here, but will definitely be contacting corporate. Heather & Norvell, both General Mgrs of different local stores on Burnet Rd in Austin TX are wonderful. Norvell is the only reason I will continue to do business with Uhaul on future rental needs
Karen C | Premières impressionsHeather and her staff were very helpful. I just moved into my apartment and the couch wouldn't fit through the door. She was able to accommodate me last minute when I turned in my truck.
Tiffany M | Premières impressionsHeather and her staff we friendly and communicative.
Erik A | Expérience généraleY'all let someone break in and multiple units were broken into. Maybe a little money back would be nice? I've been a customer for over 10 years. Unacceptable. The way the lot slopes is a safety hazard. The carts won't stay still easily while loading. They will roll away if you're not careful.
JOHN E | Expérience généraleThe staff at this facility are absolutely the best I've ever dealt with. They're friendly, warm, and compassionate and they run a very professional business. I needed storage after a fire at my apartment building forced an immediate move. If I ever need storage again I will use this facility even I live miles away. THANK YOU TO THE STAFF!
Valerie G | Expérience généraleStaff were super nice and helpful, and we appreciated it very much. My wife had problems setting up auto-pay on the website. It kept telling her it was set up for both units but one unit incurred a late fee. But the staff was kind enough and refunded it. We still don't know what went wrong in trying to set up auto-pay for both units. Issues: Days before we were to move in, we verified that our unit was still available. But it wasn't held for us and so we had to get two storage units. We were given a discount, but we've calculated we paid $150 more than we would have if they hadn't given up our original storage unit. After only 3 months, our rent already went up! We were dependent on our contractor to move back in our house. It ended up that we only needed the storage unit one week into the renewal. We were again disappointed that we couldn't be partially reimbursed for the remaining three weeks. We realize we aren't talking about lots of money, but for us these additional expenses added up. Finally, when the moving company came to both move us in and then again move out our furniture the elevator stopped working! That was so stressful as we were not only paying them by the hour, but the first time they had to walk up the two flights of stairs. Luckily, the 2nd time the elevator was up and running in a relatively short time. So again we really appreciate all the help we were given, but we just can't give a high rating due to our reservation not being held, the cost of the units, and to the finicky elevator.
Graham G | Expérience généraleI'm just hoping that the girl did not forget to add 24 hour access. I utilize my storage at all hours of the night or day. This online procedure has went really well with the storage part of this. The truck part not so much. But overall really doing a good job.
Cody C | Déménagement en ligneVery friendly and thorough information
Carla R | Premières impressions👍🏼
Jesus Y | Expérience généraleManager and staff were outstanding
Carlton C | Premières impressionsManagement has changed several times times in the years I have rented. Always had great service and they have always been very friendly and curious to myself and my family that has rented from U Haul.
REBECCA Z | Premières impressionsStaff was very friendly and helpful
Justin Y | Expérience généraleAlways good
Margarett V | Expérience généraleThe staff at the Burnet Rd/2222 UHaul Storage in Austin, TX is excellent! I've used this UHaul Storage 3 different times for 3 different reasons and each time the staff was always exceptional. I most recently cleared out a unit that I'd had for 2 years and I have only good things to say about this place and the people who run it. Everyone should get a raise!
Linda M | Expérience généraleThe new manager Heather and her husband are extremely, Kind and helpful I recommend any and all my friends to this location
MOHAMMAD A | Expérience généraleIt is good and reasonable price. Thank you for the lock bonus!
Jaesuk K | Déménagement en ligneThe facility was very clean & well managed. I'll definitely rent a space from them again. I was actually kind of sad, clearing out my space!
STANLEY L | Expérience généraleStaff friendly and helpful.
Iris N | Premières impressionsErica was great, extremely helpful!
Tera A | Premières impressionsI received an air conditioned climate with easy access and convenient location for a great price !!! Loved it!
TRACY L | Expérience généraleHi Erika, I keep getting mail saying I have a balance, can you please double check this for me. Thank you :) ~Lyssa
Lyssa N | Expérience généraleAm amazing experience! Thank you!
Syma L | Expérience généraleEverything looked clean, and they even have repellent stuff down until I saw a roach.
Brianna W | Déménagement en ligneGreat team work @ this facility
Jose E | Premières impressionsMy things have been in storage almost 10-years. There have been a few times I did not have funds to make steady payments due to unforeseen circumstances. The owner was willing to give me time as to not lose my things. All I have left of my life is in a 5x10.
ELIZABETH S | Premières impressionsThe employer was very helpful and assisted me to the best of their ability and went aboveboard to get me the best deal.
Cherry B | Déménagement en lignefor the smallest of units— too expensive; automatic lighting didn’t always go on; no lighting inside unit; rental trucks always blocked entry to building; never saw carts to use for moving stuff
Yvonne B | Expérience généraleAn awesome experience as a long ter customer
JOHN I | Expérience généraleFacility and storage unit were clean upon arrival. Unit had a new lock available and ready to use. On the occasions I have accessed the unit, the facility was actively being cleaned and maintained which was excellent.
Penelope M | Déménagement en ligneThe staff was very helpful throughout the entire process and went above and beyond to help when needed!
Joe S | Déménagement en ligneGreat experience
zachariah r | Premières impressionsIt's storage. Unfortunately we were unable to just transfer the unit into my name without opening a new account. It would have be en helpful to know this instead of continuing to send reset instructions to my exhusband. The two emails a day until I completed this survey are unwarranted. Please REMOVE my email address from your marketing emails. I only wish to receive emails regarding the account status and payments.
Tonya C | Expérience généraleSmall problem identifying which building unit was in. Resolved.
Lisa Z | Premières impressionsErica is most professional and wonderful to work with. She is kind, warm and receptively provides solutions to fit your needs. I would only use this particular U-haul location because of her.
Paula W | Premières impressionsAwful....stalkers
Detwana J | Premières impressionsThe move out and staff are excellent.My issue was the frequent monthly rate increases by uhaul.It started at s79 in 2011.....by 2020 it had doubled.....corporate greed and good workers....too pricey
JULIO O | Expérience généraleI have been a customer of this U haul location since 2014 and my experience has been excellent, start to finish. Erika and her team are professional and always helpful and friendly. If I ever need storage again, U Haul, and specifically this location, will be where I go! This location is very well run and maintained!
BETTY S | Expérience généraleErika was friendly and helpful
Sonia G | Premières impressionsThank you for ensuring the facility was safe and clean. I appreciate the friendly assistance over the years and flexibility towards the end of letting us stay a bit later to get 'er done! With best wishes to y'all! DD
DEBORAH T | Expérience généraleErika was very helpful and friendly, but when I locked myself out of my storage unit, the other employee was not helpful at all. I don't understand UHauls policy that you have to hire an outside locksmith- so ANYONE can just bring someone in to saw off a lock? Doesn't seem very secure. If this is not UHaul's policy, then employees should be on the same page. I called and was told 3 different things. I was told at another location that Uhaul would help me take it off for no cost but I would have to purchase a new lock. Thank goodness the locksmith I hired ended up being SO kind and taking off the lock for me free of charge because UHaul would not.
Jennifer C | Expérience généraleEverything was so quick and easy. Moving is stressful, so thanks for being convenient and helpful.
Beverly K | Déménagement en ligneErika Day went above and beyond to help make sure we were treated well. Another location failed to apply credits that were due to us and she jumped in and solved the problem. She clearly knows her business and values her customers.
Joshua N | Expérience généraleNo refund on storage days not used
MARK M | Expérience généraleThe staff at this location are phenomenal. I have been here a few times in the last week and each time I have had a different employee helping me. Every single one was courteous and efficient.
Jill M | Expérience généraleWorst experience with uhaul that I’ve ever encountered
Ayonna T | Premières impressionsGreat service and location. My second time to use this facility!
Terri B | Expérience généraleGreat staff
Annette B | Expérience généraleEasy set up, easy exit. Facility was clean, safe and secure. I couldn't ask for a better experience.
Veronica W | Expérience généraleSolid experience.
Ben T | Expérience généraleNice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.
Thomas K | Premières impressionsGreat Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.
Terri B | Premières impressionsEthan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys
Jerry M | Expérience généraleThe Uhaul return storage assigned with a free month didn't accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!
Bonnie B | Expérience généraleReally hard to get in touch with this location! Spent 1,5 hr on phone trying to get in touch with them
Jacob B | Premières impressionsExtremely thoughtful and friendly service.
Angelica G | Premières impressionsRyan was great!
Emily C | Premières impressionsVery well attended in Austin
Marc T | Premières impressionsThe front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.
DANA M | Expérience généraleWonderful people
Devin Y | Expérience généraleI liked the way I was welcomed by Ethan. Good wave and good explanation of your services.
Pilar L | Premières impressionsno comment at this time.
Cj L | Expérience généraleeverything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough
Devin Y | Premières impressionsI paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.
dani l | Expérience généraleOK untill the end when I asked If my rate per month would be the same? he said 'oh, it can change, it can go up or down I'. I never got a contract so not sure where my rate may go. I've cancelled.
patricia j | Premières impressionsI really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!
Mary H | Expérience généraleSeemed short staffed but agreeable. Just busy.
Elizabeth S | Expérience généraleMerci
WC w | Expérience généraleI only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.
Tammy M | Premières impressionsVery nice people 😊thank U!!😉
Brenda B | Premières impressionsThe Manager was very very helpful and I was treated as a very good customer and person. Thank y'all
Armando V | Premières impressionsExcellent. Used all sizes as needs changed for nearly two decades. Moved out of Texas - will miss them. Excellent.
LUCINDA W | Expérience généraleEasy and quick. Was made aware of a money saving deal at the register.
Jonathan B | Premières impressionsGreat experience storing our stuff here, will definitely recommend to friends and family.
Kristi D | Expérience généraleClean, well lit storage facility. Ethan is a wonderful asset to the company. He spent time with me to ensure that I chose the right storage size to suit my needs. Thank you, UHaul.
Mary L | Premières impressionsEthan was very helpful and had transactions easy and fast. On the phone all personal was personal and friendly. I appreciated that.
Jennifer O | Expérience généraleExcellent service and great location!
Daniel R | Premières impressionsno comment
Jessie S | Expérience généraleCustomer for arnd 10 years. Not one complaint. A well run enterprise.
JO W | Expérience généraleOther than my promotion on the cost for the unit expiring and then it being almost $100, it was excellent all around. I simply couldn't keep paying that money each month. Great customer service!
ELDA G | Expérience généraleI made several confusing changes last week and could not be more appreciative of Simone's help. She was kind and went above and beyond in her service when I thought I dropped my keys. Great service!
CATHY B | RéservationDid not dealing with people in the office.
JOHN M | Expérience généraleVery friendly and helpful staff!
Katie A | Expérience généraleI'm very thankful for their support and all the friendly concerned they have shown me , especially the General Manager, Mrs Ethan and Mr. Dominique. Merci.
DANIEL G | Expérience généraleEverything about the experience of renting space here was pleasant. Check in and check out was seamless, something I really appreciate. No hidden fees, no crazy timetables. Good people.
Robert C | Expérience généraleSuperb Customer service experience. Melanie was kind and patient with me.
elliot m | RéservationExcellent facility and staff
John H | Expérience généraleStaff very friendly. Always helpful
Billy F | Expérience généraleMerci.
Kevin N | Expérience généraleNice staff, clean place, and open longer than other storage places.
William D | Expérience généraleCheck in was very smooth. The Owner was very professional and extremely helpful with my decision to get a larger unit.
PATIA S | RéservationExcellent service!!!
mordechay h | Expérience généraleThis location was able to accommodate me at the last minute. Very grateful for their helpfulness!
carla c | Expérience généraleWe have rented Uhaul track + storage with a great price . The location was convenient and the facility was very clean. Excellent service !!!
mordechay h | RéservationWe canceled this. Last year we had a great experience. This year we didn't need storage. BUT, it took me multiple (4) phone calls which totaled well over an hour and a half to cancel our reservation.
LAURA G | RéservationJourney was extremely helpful and courteous!
Cheryl T | RéservationPerfect service
Harold L | Expérience généraleAll good.
CAROL V | Expérience généraleStaff was friendly and accommodating.
James B | Expérience généraleEveryone was consistently friendly and helpful. It was a good experience.
Alan T | Expérience générale