Customer Reviews for U-Haul Moving & Storage at Burnet Rd & FM 2222

1 391 évaluations

6610 Burnet Rd   Austin, TX 78757
(Corner of Burnet Rd and Justin Ln)

(512) 302-3604

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 302-3604

6610 Burnet Rd
Austin, TX 78757
(Corner of Burnet Rd and Justin Ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Love this location at 2222 and Burnet. They're great folks.

Jeffrey C. 
Évaluation :
5

I wish the app worked as described on the videos or maybe I was doing it wrong. The service was on point however. Thanks U-Haul!

Bettina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maristil Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos E. 
Évaluation :
3

The checkout process is absolutely terrible. There are way too many screens and I don't know how far I am from done. I have to enter information like my address multiple times. It takes forever. Lots of surprises, like how taking a photo of the front of my license is different than taking a photo of the back. Kill your darlings! And by darlings I mean the 45 separate screens of upsells. Also, your pricing is insanely deceptive. Somehow $20/day turns into $130 and I have absolutely no idea why, I just remember from every other time renting from you that the sticker price is completely untrustworthy - a judgement that I assume applies to everything from your company.

Micah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly C. 
Évaluation :
1

I was way over charged. I was charged for an extra day and 350 Mike's I didn't use

Amanda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Binghan H. 
Évaluation :
4

Saw roach in cabin, but these are outside a lot and kind of to be expected. Was the only one, and the van seemed genuinely clean otherwise. Maybe put bait out or spray.

Andrea P. 
Évaluation :
1

Staff was obviously poorly trained (or not trained at all). Items offered for sale in store are deliberately mis-priced such that the price is actually higher when you check out. And the most troubling issue is I returned my vehicle with more gas than I took it with and the staff somehow concluded it was 2 gallons low and collected another $10 in free money. This is flatly fraudulent. It's deceptive and every reason I need to report this practice to the AG's office, dispute the partial charge on my credit card and never EVER recommend this store to anyone I speak to. I've lived in this neighborhood for 7 years and it operates largely on word of mouth. Rent a truck or a storage spot anywhere you want…just don't come here. Great job!

Aaron H. 
Évaluation :
5

Customer service at this Uhaul location is fantastic! And the rental van was great. Wonderful!

Cecilia C. 
Évaluation :
5

The staff was friendly and got me in and out with no problems. Keep up the great job. Thanks Rich

Rich S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie N. 
Évaluation :
5

Great service

Diego D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michaewl A. 
Évaluation :
5

Heather could not have been nicer. The staff there was very flexible and helping me get the equipment returned. I will be using this location permanently.

Jeffrey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simore G.  |  Premières impressions 
Évaluation :
3

I rented a 15' van but was provided with a 14' van per the manufacturer's label inside the back. Why not be honest?

Chad B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryleigh D. 
Évaluation :
5

Nothing. Everything was great.

steve V. 
Évaluation :
5

Heather continue to be the best front desk customer service and her partner on the job, the guy, continue to give the best and clean equipment. This is my third time leasing a truck on this location. Even I exceed time of use as long as I return the equipment before the next customer, they don't charge me for the extra time. I will come back again when my daughter go back to university for the fall.

RICHARD V. 
Évaluation :
3

While I had wonderful customer service from Heather and the people at Burnet Road's UHaul, I am struggling with UHaul.com. After canceling the “Precision Pack and Move” service online after they didn't show up, I have been emailing and calling UHaul on Tuesday and this morning to get refunded. I was charged for this service and I keep asking for my money back, or at least, a receipt showing that I will be refunded.

Colleen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
1

I truly want a refund

Hugo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN M. 
Évaluation :
5

I don't know. Everything was great!

LauraLeonor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gonzalo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saxon T. 
Évaluation :
5

Very nice staff

Amy C. 
Évaluation :
5

Nope! Everything was perfect.

Kekuta M. 
Évaluation :
1

Wrong beginning mileage and fuel. Had to pay 50 % more than I should have. Your check-in process should require taking pictures on our phone of the instrument cluster, not just at checkout.

Jesse K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly D. 
Évaluation :
5

Well done, excellent service, made it easy to move

JERRY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
5

The staff at this facility are absolutely the best I've ever dealt with. They're friendly, warm, and compassionate and they run a very professional business. I needed storage after a fire at my apartment building forced an immediate move. If I ever need storage again I will use this facility even I live miles away. THANK YOU TO THE STAFF!

Valerie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christal R. 
Évaluation :
3

Staff were super nice and helpful, and we appreciated it very much. My wife had problems setting up auto-pay on the website. It kept telling her it was set up for both units but one unit incurred a late fee. But the staff was kind enough and refunded it. We still don't know what went wrong in trying to set up auto-pay for both units. Issues: Days before we were to move in, we verified that our unit was still available. But it wasn't held for us and so we had to get two storage units. We were given a discount, but we've calculated we paid $150 more than we would have if they hadn't given up our original storage unit. After only 3 months, our rent already went up! We were dependent on our contractor to move back in our house. It ended up that we only needed the storage unit one week into the renewal. We were again disappointed that we couldn't be partially reimbursed for the remaining three weeks. We realize we aren't talking about lots of money, but for us these additional expenses added up. Finally, when the moving company came to both move us in and then again move out our furniture the elevator stopped working! That was so stressful as we were not only paying them by the hour, but the first time they had to walk up the two flights of stairs. Luckily, the 2nd time the elevator was up and running in a relatively short time. So again we really appreciate all the help we were given, but we just can't give a high rating due to our reservation not being held, the cost of the units, and to the finicky elevator.

Graham G.  |  Expérience générale 
Évaluation :
5

The woman who was working the morning I picked up the vehicle (March 17) was excellent - so nice and helpful. I will return to this location because of her.

Bianca B. 
Évaluation :
5

I'm just hoping that the girl did not forget to add 24 hour access. I utilize my storage at all hours of the night or day. This online procedure has went really well with the storage part of this. The truck part not so much. But overall really doing a good job.

Cody C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lobat A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denman N. 
Évaluation :
5

great service and well kept equipment

murali C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis G.  |  Expérience générale 
Évaluation :
5

From my first experience with 6610 Burnett Rd., employees was friendly, helpful, curious and the service was very professional, even if they wasn't, they showed it. Thank you Sunday and Tuesday crew for a job will done.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAIRE R. 
Évaluation :
5

Excellent customer service!

Jacqueline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
5

Very friendly and thorough information

Carla R.  |  Premières impressions 
Évaluation :
5

Not much. Very professional, efficient, and courteous.

WALTER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily S. 
Évaluation :
1

Overcharged

SHAKIRA Y. 
Évaluation :
5

👍🏼

Jesus Y.  |  Expérience générale 
Évaluation :
5

Manager and staff were outstanding

Carlton C.  |  Premières impressions 
Évaluation :
5

Amazing experience. Would definitely recommend and use again.

MICHAEL F. 
Évaluation :
5

Management has changed several times times in the years I have rented. Always had great service and they have always been very friendly and curious to myself and my family that has rented from U Haul.

REBECCA Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S.  |  Expérience générale 
Évaluation :
3

Pricing is very confusing / just double whatever it looks like it's going to cost, and the web site flow is annoying af trying to get you to add on like 5-6 things on separate screens. The van was fine. At least they had one.

Micah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stern H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian C.  |  Expérience générale 
Évaluation :
3

Make sure batteries are charged in vehicles prior to lending them to customers.

ANISSA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billl C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette A. 
Évaluation :
5

Staff was very friendly and helpful

Justin Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KURT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY B. 
Évaluation :
5

Always good

Margarett V.  |  Expérience générale 
Évaluation :
5

Not much to improve on. Great staff!

Glen T. 
Évaluation :
5

Second time I used this location to rent a truck and this location remain excellent. The lady on the front desk was very nice with very good customer service skills. The gentleman that brought the truck outside was also nice. He helped me adjust the side mirror. All the equipment that I included on the rent (furniture dolly and furniture blanket) was already inside the truck when I took it. The truck was clean also. I would definitely come back to this location when my daughter finish here spring semester.

RICHARD V. 
Évaluation :
5

I've rented 3 times from the Burnet Rd location and it's always an excellent experience.

ELAINE M. 
Évaluation :
5

Full gas at pick up

Sangchul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri P.  |  Expérience générale 
Évaluation :
5

When I arrived I realized I had reserved a van at a different location, even though I'd started out by going to this location's page. The team was able to provide me with a rental and cancel my mistaken reservation. They were so nice and helpful! It would be useful if the website alerted the user with a pop up message or something if the site is taking them to a listing of vehicles at another location due to availability I didn't notice that I was selecting a van elsewhere. Also last time I rented a van I was mistakenly charged for a toll fee that the previous driver must have incurred. There was no record of a toll charge for that van on that day when I called the toll organization. The issue was never resolved in spite of me calling uhaul billing. It was only a small charge but it's not okay that I was charged for something I didn't do.

ALICE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD J. 
Évaluation :
5

gratuit

FERNANDO R. 
Évaluation :
5

The staff was so friendly and helpful. Really great experience. Shout out to the manager too, she was a sweetheart.

Frances M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM MORGAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana H.  |  Expérience générale 
Évaluation :
5

The staff at the Burnet Rd/2222 UHaul Storage in Austin, TX is excellent! I've used this UHaul Storage 3 different times for 3 different reasons and each time the staff was always exceptional. I most recently cleared out a unit that I'd had for 2 years and I have only good things to say about this place and the people who run it. Everyone should get a raise!

Linda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY K. 
Évaluation :
5

Amazing customer service with a super nice staff.

KATHERYN B. 
Évaluation :
5

The lady at the front desk was super nice. The truck was clean and the furniture pad that i rented was already inside the truck packed in plastic bags. I promised to return the equipment after 4 hours but it took me 6 hours to finish the move out. Half an hour before their office would close, the lady called me. She told me that if I could not finish that day, I could always return the equipment the next with no extra charge as long as I returned it before 10 am because the truck was booked by another customer at 10 am which was totally understandable. But I was able to return the equipment 5 minutes before their office close and she did not charge extra. I will definitely come back to this location on my daughter's next move in.

RICHARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada J.  |  Premières impressions 
Évaluation :
3

The 10' truck we rented wasn't there. They ended up giving us an old, barely drivable 15' truck. This meant that it was only half filled which likely contributed to the shimmy and shake of the whole cab and steering wheel for our 19 hour drive. Plus, the cab leaked air so badly that it was impossible to talk without yelling (and we couldn't hear any music which makes an already terribly long drive that much longer). We have rented a 12' U-Haul truck from Denver and drove that back to Chicago a few years ago and there was no problem. This truck was AWFUL. And, even though we weren't charged for the larger truck at 8 and 9 mpg certainly we did pay for it in fuel!!!

PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE P. 
Évaluation :
5

Honestly, I don't think there is anything that could be done to make my experience at this location any better. I've rented trucks many times over the last 35 years, and I've never had a truck this clean or a rental experience this positive. Online booking was simple. This location has owners on-site, and I met them when I picked up the truck. They could not have been nicer, more pleasant, or easier to deal with. This was a simple rental; just needed a truck to clean out a storage unit. But, when the time comes for my next major move, or any other rental, this is now my go-to location. The truck was the cleanest I've ever had; cleaner than many rental cars I've picked up at airports over the years. Equipment was preloaded, and they even put in some pads & a utility dolly that I didn't request. Check out was a breeze. Very pleasant young woman met me in the parking lot; said I could go inside for a printed receipt, or she would email one. Receipt was in my inbox before I got home & the charge was less than the estimate. Lots of Uhaul options in this area of Austin, some of which I've used in the past, but I will tell everyone I know that it would be worth coming to this location even if you live further away because you will be treated very well. Thank you to the owners.

DAVID L. 
Évaluation :
5

Everything was great, location was very convenient. The van was super clean. Made our move easy. Thank you staff for everything.

Aida G. 
Évaluation :
5

It all went very well! Y'all are doing great! The customer service was Top Notch!

MERRIE H. 
Évaluation :
5

Customer service was EXCELLENT, at pick up, drop off, and when I called in to ask a question.

ALEXANDRA R. 
Évaluation :
5

The representative who helped me at the uhaul location provided great customer service and was very efficient.

EDWARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D. 
Évaluation :
5

The new manager Heather and her husband are extremely, Kind and helpful I recommend any and all my friends to this location

MOHAMMAD A.  |  Expérience générale 
Évaluation :
5

I've rented a few Uhaul vans over the year, but this location had the friendliest and quickest service.

DUSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A. 
Évaluation :
5

It is good and reasonable price. Thank you for the lock bonus!

Jaesuk K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT L.  |  Premières impressions 
Évaluation :
5

Thanks to Erika and Heather!!

Troy K. 
Évaluation :
5

The facility was very clean & well managed. I'll definitely rent a space from them again. I was actually kind of sad, clearing out my space!

STANLEY L.  |  Expérience générale 
Évaluation :
5

Staff friendly and helpful.

Iris N.  |  Premières impressions 
Évaluation :
5

I love this location. Won't need anything added at all. Keep doing what you do.

MELVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOWIE L. 
Évaluation :
5

Erica was great, extremely helpful!

Tera A.  |  Premières impressions 
Évaluation :
5

Great office help! Very friendly and helpful

DIANE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Erica was fabulous to work with. Her and the rest of the staff were welcoming and kind. She was well versed and had a sense of humor which I admired. It was a great experience!

Tara F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
4

Your website would not allow me to loggin or change my password. Seriously???

Spencer C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Guy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley L.  |  Expérience générale 
Évaluation :
5

Had a wonderful experience with this location. The staff was friendly and patient.

Bowie L. 
Évaluation :
5

The staff was so friendly!! I enjoyed my visit. I can't think of anything to improve things at this location.

MAUREEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAY S.  |  Premières impressions 
Évaluation :
5

I received an air conditioned climate with easy access and convenient location for a great price !!! Loved it!

TRACY L.  |  Expérience générale 
Évaluation :
5

Hi Erika, I keep getting mail saying I have a balance, can you please double check this for me. Thank you :) ~Lyssa

Lyssa N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia F.  |  Premières impressions 
Évaluation :
5

Am amazing experience! Thank you!

Syma L.  |  Expérience générale 
Évaluation :
3

Everything looked clean, and they even have repellent stuff down until I saw a roach.

Brianna W.  |  Online Move In 
Évaluation :
5

Great team work @ this facility

Jose E.  |  Premières impressions 
Évaluation :
5

My things have been in storage almost 10-years. There have been a few times I did not have funds to make steady payments due to unforeseen circumstances. The owner was willing to give me time as to not lose my things. All I have left of my life is in a 5x10.

ELIZABETH S.  |  Premières impressions 
Évaluation :
5

The employer was very helpful and assisted me to the best of their ability and went aboveboard to get me the best deal.

Cherry B.  |  Online Move In 
Évaluation :
2

for the smallest of units— too expensive; automatic lighting didn’t always go on; no lighting inside unit; rental trucks always blocked entry to building; never saw carts to use for moving stuff

Yvonne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley W.  |  Expérience générale 
Évaluation :
5

An awesome experience as a long ter customer

JOHN I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice A.  |  Expérience générale 
Évaluation :
5

Facility and storage unit were clean upon arrival. Unit had a new lock available and ready to use. On the occasions I have accessed the unit, the facility was actively being cleaned and maintained which was excellent.

Penelope M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY L.  |  Premières impressions 
Évaluation :
5

The staff was very helpful throughout the entire process and went above and beyond to help when needed!

Joe S.  |  Online Move In 
Évaluation :
5

Great experience

BENNETT N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO G.  |  Premières impressions 
Évaluation :
3

It's storage. Unfortunately we were unable to just transfer the unit into my name without opening a new account. It would have be en helpful to know this instead of continuing to send reset instructions to my exhusband. The two emails a day until I completed this survey are unwarranted. Please REMOVE my email address from your marketing emails. I only wish to receive emails regarding the account status and payments.

Tonya C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAN K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHERINE E.  |  Expérience générale 
Évaluation :
4

Small problem identifying which building unit was in. Resolved.

Lisa Z.  |  Premières impressions 
Évaluation :
5

Erica is most professional and wonderful to work with. She is kind, warm and receptively provides solutions to fit your needs. I would only use this particular U-haul location because of her.

Paula W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony p.  |  Expérience générale 
Évaluation :
1

Awful....stalkers

Detwana J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B.  |  Expérience générale 
Évaluation :
5

The move out and staff are excellent.My issue was the frequent monthly rate increases by uhaul.It started at s79 in 2011.....by 2020 it had doubled.....corporate greed and good workers....too pricey

JULIO O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHEAL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C.  |  Premières impressions 
Évaluation :
5

I have been a customer of this U haul location since 2014 and my experience has been excellent, start to finish. Erika and her team are professional and always helpful and friendly. If I ever need storage again, U Haul, and specifically this location, will be where I go! This location is very well run and maintained!

BETTY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert I.  |  Expérience générale 
Évaluation :
5

Erika was friendly and helpful

Sonia G.  |  Premières impressions 
Évaluation :
5

Thank you for ensuring the facility was safe and clean. I appreciate the friendly assistance over the years and flexibility towards the end of letting us stay a bit later to get 'er done! With best wishes to y'all! DD

DEBORAH T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliana H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly h.  |  Premières impressions 
Évaluation :
3

Erika was very helpful and friendly, but when I locked myself out of my storage unit, the other employee was not helpful at all. I don't understand UHauls policy that you have to hire an outside locksmith- so ANYONE can just bring someone in to saw off a lock? Doesn't seem very secure. If this is not UHaul's policy, then employees should be on the same page. I called and was told 3 different things. I was told at another location that Uhaul would help me take it off for no cost but I would have to purchase a new lock. Thank goodness the locksmith I hired ended up being SO kind and taking off the lock for me free of charge because UHaul would not.

Jennifer C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily C.  |  Expérience générale 
Évaluation :
5

Everything was so quick and easy. Moving is stressful, so thanks for being convenient and helpful.

Beverly K.  |  Online Move In 
Évaluation :
5

Erika Day went above and beyond to help make sure we were treated well. Another location failed to apply credits that were due to us and she jumped in and solved the problem. She clearly knows her business and values her customers.

Joshua N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdalla A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Izamar F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas r.  |  Expérience générale 
Évaluation :
3

No refund on storage days not used

MARK M.  |  Expérience générale 
Évaluation :
5

The staff at this location are phenomenal. I have been here a few times in the last week and each time I have had a different employee helping me. Every single one was courteous and efficient.

Jill M.  |  Expérience générale 
Évaluation :
1

Worst experience with uhaul that I’ve ever encountered

Ayonna T.  |  Premières impressions 
Évaluation :
5

Great service and location. My second time to use this facility!

Terri B.  |  Expérience générale 
Évaluation :
4

Great staff

Annette B.  |  Expérience générale 
Évaluation :
5

Easy set up, easy exit. Facility was clean, safe and secure. I couldn't ask for a better experience.

Veronica W.  |  Expérience générale 
Évaluation :
5

Solid experience.

Ben T.  |  Expérience générale 
Évaluation :
4

Nice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.

Thomas K.  |  Premières impressions 
Évaluation :
5

Great Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.

Terri B.  |  Premières impressions 
Évaluation :
5

Ethan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys

Jerry M.  |  Expérience générale 
Évaluation :
5

The Uhaul return storage assigned with a free month didn't accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!

Bonnie B.  |  Expérience générale 
Évaluation :
3

Really hard to get in touch with this location! Spent 1,5 hr on phone trying to get in touch with them

Jacob B.  |  Premières impressions 
Évaluation :
5

Extremely thoughtful and friendly service.

Angelica G.  |  Premières impressions 
Évaluation :
4

Ryan was great!

Emily C.  |  Premières impressions 
Évaluation :
4

Very well attended in Austin

Marc T.  |  Premières impressions 
Évaluation :
5

The front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.

DANA M.  |  Expérience générale 
Évaluation :
5

Wonderful people

Devin Y.  |  Expérience générale 
Évaluation :
5

I liked the way I was welcomed by Ethan. Good wave and good explanation of your services.

Pilar L.  |  Premières impressions 
Évaluation :
5

no comment at this time.

Cj L.  |  Expérience générale 
Évaluation :
5

everything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough

Devin Y.  |  Premières impressions 
Évaluation :
1

I paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.

dani l.  |  Expérience générale 
Évaluation :
1

OK untill the end when I asked If my rate per month would be the same? he said 'oh, it can change, it can go up or down I'. I never got a contract so not sure where my rate may go. I've cancelled.

patricia j.  |  Premières impressions 
Évaluation :
5

I really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!

Mary H.  |  Expérience générale 
Évaluation :
3

Seemed short staffed but agreeable. Just busy.

Elizabeth S.  |  Expérience générale 
Évaluation :
5

Merci

WC w.  |  Expérience générale 
Évaluation :
5

I only began my rental experience a week ago but Ethan was so helpful, knowledgable and kind. I feel safe using the facility and I feel like my valuables are safe too.

Tammy M.  |  Premières impressions 
Évaluation :
4

Very nice people 😊thank U!!😉

Brenda B.  |  Premières impressions 
Évaluation :
5

The Manager was very very helpful and I was treated as a very good customer and person. Thank y'all

Armando V.  |  Premières impressions 
Évaluation :
5

Excellent. Used all sizes as needs changed for nearly two decades. Moved out of Texas - will miss them. Excellent.

LUCINDA W.  |  Expérience générale 
Évaluation :