Customer Reviews for U-Haul Moving & Storage at Burnet Rd & FM 2222

Évaluation :

5

Customer service was wonderful. The gates were a little weird. They didn't open when I pulled the truck up to them to leave, and when I was dropping the truck off later a couple was stuck behind the gate and didn't know how to open them. I guess someone in the office has to open the gate each time? Whatever the process, it was a little confusing.

Évaluation :

5

Heather and her staff were very helpful. I just moved into my apartment and the couch wouldn't fit through the door. She was able to accommodate me last minute when I turned in my truck.

Évaluation :

1

The front desk person said If I do not use the amount of miles I put down I would get a refund. Then the girl at shift change said that person wasn't telling the truth . I didn't get a refund. I rented a cargo van she laughed and said oh no those are not $19,99 like advertised. When I asked to speak to the manager she laughed again said she is out of town. I asked when will she return I'll contact her then. She grumbled at me. 路‍♀️

Évaluation :

5

The staff was so wonderful, informative, and accommodating!

Évaluation :

5

My move was smooth and the employees were very professional and friendly and clearly explained all expectations. I plan to use them again

Évaluation :

5

Van was spotless and basically new. Online process to pickup and return was very smooth. I chose this location based on prior reviews and am glad I did.

Évaluation :

5

Heather and her staff we friendly and communicative.

Évaluation :

2

Y'all let someone break in and multiple units were broken into. Maybe a little money back would be nice? I've been a customer for over 10 years. Unacceptable. The way the lot slopes is a safety hazard. The carts won't stay still easily while loading. They will roll away if you're not careful.

Évaluation :

5

Heather is a sweetheart and makes sure you are taken care of. I appreciate her and only interacted with her a few minutes but I can tell she is a great asset to your company.

Évaluation :

5

I was happy with everything but the only thing that I rented a maintenance dolly and the day of picking up the uhaul they didn't have the dolly available even though I confirmed everything more less 3 weeks ahead.

Évaluation :

5

The fuel gauge was half way between 3/4 and Full so it was not easy to estimate how many gallons to refill before returning the van. I wind up filling up the tank. Otherwise, the service was excellent.

Évaluation :

5

Simone and Heather were both nice. This is my 4th time renting truck from them and they continue to be nice. I have never have problem renting truck from this location and will continue to rent from them every time my daughter move to or from her apartment while studying in UT.

Évaluation :

5

Love this location at 2222 and Burnet. They're great folks.

Évaluation :

5

I wish the app worked as described on the videos or maybe I was doing it wrong. The service was on point however. Thanks U-Haul!

Évaluation :

3

The checkout process is absolutely terrible. There are way too many screens and I don't know how far I am from done. I have to enter information like my address multiple times. It takes forever. Lots of surprises, like how taking a photo of the front of my license is different than taking a photo of the back. Kill your darlings! And by darlings I mean the 45 separate screens of upsells. Also, your pricing is insanely deceptive. Somehow $20/day turns into $130 and I have absolutely no idea why, I just remember from every other time renting from you that the sticker price is completely untrustworthy - a judgement that I assume applies to everything from your company.

Évaluation :

1

I was way over charged. I was charged for an extra day and 350 Mike's I didn't use

Évaluation :

4

Saw roach in cabin, but these are outside a lot and kind of to be expected. Was the only one, and the van seemed genuinely clean otherwise. Maybe put bait out or spray.

Évaluation :

1

Staff was obviously poorly trained (or not trained at all). Items offered for sale in store are deliberately mis-priced such that the price is actually higher when you check out. And the most troubling issue is I returned my vehicle with more gas than I took it with and the staff somehow concluded it was 2 gallons low and collected another $10 in free money. This is flatly fraudulent. It's deceptive and every reason I need to report this practice to the AG's office, dispute the partial charge on my credit card and never EVER recommend this store to anyone I speak to. I've lived in this neighborhood for 7 years and it operates largely on word of mouth. Rent a truck or a storage spot anywhere you want…just don't come here. Great job!

Évaluation :

5

Customer service at this Uhaul location is fantastic! And the rental van was great. Wonderful!

Évaluation :

5

The staff was friendly and got me in and out with no problems. Keep up the great job. Thanks Rich

Évaluation :

5

Great service

Évaluation :

5

Heather could not have been nicer. The staff there was very flexible and helping me get the equipment returned. I will be using this location permanently.

Évaluation :

3

I rented a 15' van but was provided with a 14' van per the manufacturer's label inside the back. Why not be honest?

Évaluation :

5

Nothing. Everything was great.

Évaluation :

5

Heather continue to be the best front desk customer service and her partner on the job, the guy, continue to give the best and clean equipment. This is my third time leasing a truck on this location. Even I exceed time of use as long as I return the equipment before the next customer, they don't charge me for the extra time. I will come back again when my daughter go back to university for the fall.

Évaluation :

3

While I had wonderful customer service from Heather and the people at Burnet Road's UHaul, I am struggling with UHaul.com. After canceling the “Precision Pack and Move” service online after they didn't show up, I have been emailing and calling UHaul on Tuesday and this morning to get refunded. I was charged for this service and I keep asking for my money back, or at least, a receipt showing that I will be refunded.

Évaluation :

1

I truly want a refund

Évaluation :

5

I don't know. Everything was great!

Évaluation :

5

Very nice staff

Évaluation :

5

Nope! Everything was perfect.

Évaluation :

1

Wrong beginning mileage and fuel. Had to pay 50 % more than I should have. Your check-in process should require taking pictures on our phone of the instrument cluster, not just at checkout.

Évaluation :

5

Well done, excellent service, made it easy to move

Évaluation :

5

The staff at this facility are absolutely the best I've ever dealt with. They're friendly, warm, and compassionate and they run a very professional business. I needed storage after a fire at my apartment building forced an immediate move. If I ever need storage again I will use this facility even I live miles away. THANK YOU TO THE STAFF!

Évaluation :

3

Staff were super nice and helpful, and we appreciated it very much. My wife had problems setting up auto-pay on the website. It kept telling her it was set up for both units but one unit incurred a late fee. But the staff was kind enough and refunded it. We still don't know what went wrong in trying to set up auto-pay for both units. Issues: Days before we were to move in, we verified that our unit was still available. But it wasn't held for us and so we had to get two storage units. We were given a discount, but we've calculated we paid $150 more than we would have if they hadn't given up our original storage unit. After only 3 months, our rent already went up! We were dependent on our contractor to move back in our house. It ended up that we only needed the storage unit one week into the renewal. We were again disappointed that we couldn't be partially reimbursed for the remaining three weeks. We realize we aren't talking about lots of money, but for us these additional expenses added up. Finally, when the moving company came to both move us in and then again move out our furniture the elevator stopped working! That was so stressful as we were not only paying them by the hour, but the first time they had to walk up the two flights of stairs. Luckily, the 2nd time the elevator was up and running in a relatively short time. So again we really appreciate all the help we were given, but we just can't give a high rating due to our reservation not being held, the cost of the units, and to the finicky elevator.

Évaluation :

5

The woman who was working the morning I picked up the vehicle (March 17) was excellent - so nice and helpful. I will return to this location because of her.

Évaluation :

5

I'm just hoping that the girl did not forget to add 24 hour access. I utilize my storage at all hours of the night or day. This online procedure has went really well with the storage part of this. The truck part not so much. But overall really doing a good job.

Évaluation :

5

great service and well kept equipment

Évaluation :

5

From my first experience with 6610 Burnett Rd., employees was friendly, helpful, curious and the service was very professional, even if they wasn't, they showed it. Thank you Sunday and Tuesday crew for a job will done.

Évaluation :

5

Excellent customer service!

Évaluation :

5

Very friendly and thorough information

Évaluation :

5

Not much. Very professional, efficient, and courteous.

Évaluation :

1

Overcharged

Évaluation :

5

👍🏼

Évaluation :

5

Manager and staff were outstanding

Évaluation :

5

Amazing experience. Would definitely recommend and use again.

Évaluation :

5

Management has changed several times times in the years I have rented. Always had great service and they have always been very friendly and curious to myself and my family that has rented from U Haul.

Évaluation :

3

Pricing is very confusing / just double whatever it looks like it's going to cost, and the web site flow is annoying af trying to get you to add on like 5-6 things on separate screens. The van was fine. At least they had one.

Évaluation :

3

Make sure batteries are charged in vehicles prior to lending them to customers.

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

5

Always good

Évaluation :

5

Not much to improve on. Great staff!

Évaluation :

5

Second time I used this location to rent a truck and this location remain excellent. The lady on the front desk was very nice with very good customer service skills. The gentleman that brought the truck outside was also nice. He helped me adjust the side mirror. All the equipment that I included on the rent (furniture dolly and furniture blanket) was already inside the truck when I took it. The truck was clean also. I would definitely come back to this location when my daughter finish here spring semester.

Évaluation :

5

I've rented 3 times from the Burnet Rd location and it's always an excellent experience.

Évaluation :

5

Full gas at pick up

Évaluation :

5

When I arrived I realized I had reserved a van at a different location, even though I'd started out by going to this location's page. The team was able to provide me with a rental and cancel my mistaken reservation. They were so nice and helpful! It would be useful if the website alerted the user with a pop up message or something if the site is taking them to a listing of vehicles at another location due to availability I didn't notice that I was selecting a van elsewhere. Also last time I rented a van I was mistakenly charged for a toll fee that the previous driver must have incurred. There was no record of a toll charge for that van on that day when I called the toll organization. The issue was never resolved in spite of me calling uhaul billing. It was only a small charge but it's not okay that I was charged for something I didn't do.

Évaluation :

5

gratuit

Évaluation :

5

The staff was so friendly and helpful. Really great experience. Shout out to the manager too, she was a sweetheart.

Évaluation :

5

The staff at the Burnet Rd/2222 UHaul Storage in Austin, TX is excellent! I've used this UHaul Storage 3 different times for 3 different reasons and each time the staff was always exceptional. I most recently cleared out a unit that I'd had for 2 years and I have only good things to say about this place and the people who run it. Everyone should get a raise!

Évaluation :

5

Amazing customer service with a super nice staff.

Évaluation :

5

The lady at the front desk was super nice. The truck was clean and the furniture pad that i rented was already inside the truck packed in plastic bags. I promised to return the equipment after 4 hours but it took me 6 hours to finish the move out. Half an hour before their office would close, the lady called me. She told me that if I could not finish that day, I could always return the equipment the next with no extra charge as long as I returned it before 10 am because the truck was booked by another customer at 10 am which was totally understandable. But I was able to return the equipment 5 minutes before their office close and she did not charge extra. I will definitely come back to this location on my daughter's next move in.

Évaluation :

3

The 10' truck we rented wasn't there. They ended up giving us an old, barely drivable 15' truck. This meant that it was only half filled which likely contributed to the shimmy and shake of the whole cab and steering wheel for our 19 hour drive. Plus, the cab leaked air so badly that it was impossible to talk without yelling (and we couldn't hear any music which makes an already terribly long drive that much longer). We have rented a 12' U-Haul truck from Denver and drove that back to Chicago a few years ago and there was no problem. This truck was AWFUL. And, even though we weren't charged for the larger truck at 8 and 9 mpg certainly we did pay for it in fuel!!!

Évaluation :

5

Honestly, I don't think there is anything that could be done to make my experience at this location any better. I've rented trucks many times over the last 35 years, and I've never had a truck this clean or a rental experience this positive. Online booking was simple. This location has owners on-site, and I met them when I picked up the truck. They could not have been nicer, more pleasant, or easier to deal with. This was a simple rental; just needed a truck to clean out a storage unit. But, when the time comes for my next major move, or any other rental, this is now my go-to location. The truck was the cleanest I've ever had; cleaner than many rental cars I've picked up at airports over the years. Equipment was preloaded, and they even put in some pads & a utility dolly that I didn't request. Check out was a breeze. Very pleasant young woman met me in the parking lot; said I could go inside for a printed receipt, or she would email one. Receipt was in my inbox before I got home & the charge was less than the estimate. Lots of Uhaul options in this area of Austin, some of which I've used in the past, but I will tell everyone I know that it would be worth coming to this location even if you live further away because you will be treated very well. Thank you to the owners.

Évaluation :

5

The new manager Heather and her husband are extremely, Kind and helpful I recommend any and all my friends to this location

Évaluation :

5

It is good and reasonable price. Thank you for the lock bonus!

Évaluation :

5

The facility was very clean & well managed. I'll definitely rent a space from them again. I was actually kind of sad, clearing out my space!

Évaluation :

5

Staff friendly and helpful.

Évaluation :

5

Erica was great, extremely helpful!

Évaluation :

5

I received an air conditioned climate with easy access and convenient location for a great price !!! Loved it!

Évaluation :

5

Hi Erika, I keep getting mail saying I have a balance, can you please double check this for me. Thank you :) ~Lyssa

Évaluation :

5

Am amazing experience! Thank you!

Évaluation :

3

Everything looked clean, and they even have repellent stuff down until I saw a roach.

Évaluation :

5

Great team work @ this facility

Évaluation :

5

My things have been in storage almost 10-years. There have been a few times I did not have funds to make steady payments due to unforeseen circumstances. The owner was willing to give me time as to not lose my things. All I have left of my life is in a 5x10.

Évaluation :

5

The employer was very helpful and assisted me to the best of their ability and went aboveboard to get me the best deal.

Évaluation :

2

for the smallest of units— too expensive; automatic lighting didn’t always go on; no lighting inside unit; rental trucks always blocked entry to building; never saw carts to use for moving stuff

Évaluation :

5

An awesome experience as a long ter customer

Évaluation :

5

Facility and storage unit were clean upon arrival. Unit had a new lock available and ready to use. On the occasions I have accessed the unit, the facility was actively being cleaned and maintained which was excellent.

Évaluation :

5

The staff was very helpful throughout the entire process and went above and beyond to help when needed!

Évaluation :

5

Great experience

Évaluation :

3

It's storage. Unfortunately we were unable to just transfer the unit into my name without opening a new account. It would have be en helpful to know this instead of continuing to send reset instructions to my exhusband. The two emails a day until I completed this survey are unwarranted. Please REMOVE my email address from your marketing emails. I only wish to receive emails regarding the account status and payments.

Évaluation :

4

Small problem identifying which building unit was in. Resolved.

Évaluation :

5

Erica is most professional and wonderful to work with. She is kind, warm and receptively provides solutions to fit your needs. I would only use this particular U-haul location because of her.

Évaluation :

1

Awful....stalkers

Évaluation :

5

The move out and staff are excellent.My issue was the frequent monthly rate increases by uhaul.It started at s79 in 2011.....by 2020 it had doubled.....corporate greed and good workers....too pricey

Évaluation :

5

I have been a customer of this U haul location since 2014 and my experience has been excellent, start to finish. Erika and her team are professional and always helpful and friendly. If I ever need storage again, U Haul, and specifically this location, will be where I go! This location is very well run and maintained!

Évaluation :

5

Erika was friendly and helpful

Évaluation :

5

Thank you for ensuring the facility was safe and clean. I appreciate the friendly assistance over the years and flexibility towards the end of letting us stay a bit later to get 'er done! With best wishes to y'all! DD

Évaluation :

3

Erika was very helpful and friendly, but when I locked myself out of my storage unit, the other employee was not helpful at all. I don't understand UHauls policy that you have to hire an outside locksmith- so ANYONE can just bring someone in to saw off a lock? Doesn't seem very secure. If this is not UHaul's policy, then employees should be on the same page. I called and was told 3 different things. I was told at another location that Uhaul would help me take it off for no cost but I would have to purchase a new lock. Thank goodness the locksmith I hired ended up being SO kind and taking off the lock for me free of charge because UHaul would not.

Évaluation :

5

Everything was so quick and easy. Moving is stressful, so thanks for being convenient and helpful.

Évaluation :

5

Erika Day went above and beyond to help make sure we were treated well. Another location failed to apply credits that were due to us and she jumped in and solved the problem. She clearly knows her business and values her customers.

Évaluation :

3

No refund on storage days not used

Évaluation :

5

The staff at this location are phenomenal. I have been here a few times in the last week and each time I have had a different employee helping me. Every single one was courteous and efficient.

Évaluation :

1

Worst experience with uhaul that I’ve ever encountered

Évaluation :

5

Great service and location. My second time to use this facility!

Évaluation :

4

Great staff

Évaluation :

5

Easy set up, easy exit. Facility was clean, safe and secure. I couldn't ask for a better experience.

Évaluation :

5

Solid experience.

Évaluation :

4

Nice storage facility and good help from the staff there. Driving lanes, turns, and parked vehicles made maneuvering a little difficult though.

Évaluation :

5

Great Customer service and ease of getting a unit. This is my second time to use this facility and it is very clean and convenient. Thanks! You have a satisfied customer.

Évaluation :

5

Ethan and company were awesome during my five months there.. truly the best peeps for the job.. all others I dealt with will ignore you.. around the clock they will answer you.. good job guys

Évaluation :

5

The Uhaul return storage assigned with a free month didn't accept trailers!! Insane!! On the spot, I called UHaul, reserved at Burnet for $85 a month! I was angry!! However, Ethan fixed everything!!

Évaluation :

3

Really hard to get in touch with this location! Spent 1,5 hr on phone trying to get in touch with them

Évaluation :

5

Extremely thoughtful and friendly service.

Évaluation :

4

Ryan was great!

Évaluation :

4

Very well attended in Austin

Évaluation :

5

The front office staff (actually, the staff for the ENTIRE facility) is something of which U-Haul can be very proud. Well-groomed, always polite, and always ready to lend-a-hand, provide advice.

Évaluation :

5

Wonderful people

Évaluation :

5

I liked the way I was welcomed by Ethan. Good wave and good explanation of your services.

Évaluation :

5

no comment at this time.

Évaluation :

5

everything and everyone made my experience so smooth and simple everyone was so kind and I'm just so pleased with Jesse. I can't thank you enough

Évaluation :

1

I paid for an AC unit - there was no AC. The facilities were disgusting and covered in dirt. The fire alarm battery was beeping. Corporate refused to help. I moved my stuff to another facility.

Évaluation :

1

OK untill the end when I asked If my rate per month would be the same? he said 'oh, it can change, it can go up or down I'. I never got a contract so not sure where my rate may go. I've cancelled.

Évaluation :

5

I really appreciated Matt, the staff person who was there the many times I went into the store for boxes, renting trucks, & anything related to the storage unit I was renting. He is a huge asset!

Évaluation :

3

Seemed short staffed but agreeable. Just busy.

Évaluation :

5

Merci

Évaluation :