Customer Reviews for U-Haul Moving & Storage at Byrne Rd
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

Even though the keys were not in the lock box, within 10 minutes (actually the true time to start our rental) the person was on-site and retrieved our key for our rental. We were not delayed to start our day. And she was very apologetic and offered to extend our rental, which was not needed, but very well appreciated the offer. Great service.

Évaluation :

2

I will not use this facility again as I wasn't informed properly about the policy of removing the red lock off my unit and I wasted money on a truck that I couldn't use

Évaluation :

3

Miscellaneous debri in the until. Not kept clean. Only used for two months. No mice though.

Évaluation :

1

Your employees are completely idiots. I have never been treated so badly. I will tell everybody of my experience. The unit wasn't even ready and ya wanna talk about getting a refund, ha

Évaluation :

2

Very poor communication was given too small storage for the 20 truck we rented moved to larger unit then double charged when first month was supposed to be free. Not happy customer

Évaluation :

4

My only issue is the unit was smaller than I anticipated. online it said 1-2 bedrooms 1200 sq, and my two bedroom apartment was only 930 sqf and all of my items did not fit.

Évaluation :

2

Was not impressed w the staff at faculty. They were less than helpful when asked where the unit was and couldn't be bothered. They weren't engaged with another customer, they were just driving around. When they finally answered my question as to where the unit was located they did with attitude. I had movers I was paying by the hour. It shouldn't be that difficult to be pleasant and helpful if you're a staff member. Disappointed and won't use again.

Évaluation :

5

Ariana was very helpful and efficient. We were out of there and in our unit in no time!!

Évaluation :

1

I was robbed just days after moving in. I was informed by your employee that my lock was cut & replaced due to you Uhaul's contract which states customers are "move-in"" & move-out" if you don't move-in within 24hrs. Of course this is untrue. As a result I was asked to drive to the location to sign a new contract, pick up a new pass card & new set of keys to my new lock. The contract your employee attempted to switch out had a later move-in date & also claimed I did not have an email address or insurance. None of it made sense so I stated I just wanted to pick up my belongings. When I opened my unit with the new keys I was provided by your employee, I had been robbed to the tune of $20k. I filed a police report which is still under investigation. Next, I came to learn UHaul's preferred method of insurance coverage" which is purchased through ,UHaul does not cover theft. The Regional Manager, Cory, didn't call me until 3 weeks after the theft. . You're employee's robbed me & your Regional Manager ran me in circles. He also tried to say I put my stuff in the wrong unit. The detective acknowledged this was also untrue. I choose UHaul to store my belongings because of your claimed security only to robbed by your own employee. Despicable that your employee is using your company to rob customers and your company & management made this situation worse by doing absolutely NOTHING to help.

Évaluation :

2

They didn’t ever call me back to refund me my money until I filed a formal complaint

Évaluation :

5

Staff wad helpful. The facilities are clean and well maintained. The units are climate controlled and are easily accessible.

Évaluation :

1

When the Comanchos ran this uhaul it was an amazing experience. Since this Byrne Road facility has changed management and eliminated the Byrne Road office hours, I couldn't wait to move out. The Detroit and Glendale office location is not convenient for me, and the staff is not friendly and professional. The icing on the cake was the damage that was done to my belongings when the overhead storage unit doors were replaced. As a renter, I complained to the Detroit/Glendale office and was told they were not responsible for the damage. I had 3 boxes of glassware tossed over which caused it to shatter. I also had a large solid wood dining room table top broken in half. It would have taken an immense force to break it. I no longer trust that my belongings will be safe, and I will never be back.

Évaluation :

3

Would have been nice if the lady had taken care of me then the other customers. I had someone waiting and she made my wait a lot longer doing this. People need to wait their turn as we all have busy lives.

Évaluation :

5

You guys are great

Évaluation :

5

I experienced a representative that was friendly, courteous, knowledgeable, and happy to assist me in meeting my storage needs. She even assisted me in obtaining another unit when the first one was too small for my items. She made a overwhelming time bearable.

Évaluation :

3

Very satisfied with my storage unit.

Évaluation :

5

Thank you to the staff at Detroit Ave, Toledo OH staff. We had two storage units and my daughter lost a key to the second storage unit but didn't find that out until the night before our truck rental and move. There is a 48hr notice to have a lock cut off. The Detroit staff was able to get someone out the same day. I really appreciated that because who really wants to pay for another truck and trip again. Thank you for going above and beyond Uhaul Detroit Ave team! Respectfully, Erin H

Évaluation :

4

I have not moved out of this unit. I just needed the ceiling repaired

Évaluation :

2

If you don't have a trailer that can be safely and easily towed for my vehicle, don't give me the largest size of trailer as a backup for what you lack in stock. I was unable to tow the trailer with my Subaru Impreza, I had to borrow a truck last minute to tow this trailer for a 7 hour away move. This was an unnecessary complication. I would rather been offered a U-Haul moving van to tow my car, than be sweet talked to taking something larger than my own vehicle.

Évaluation :

4

The young lady that works at this one was amazing. It was a transfer from another one that work there. He had no idea what he was doing. He was very nasty to me. He tried giving me a card to access my storage and they do not use card. He charge me for a lock when he knew he didn't need to but the lady that works there she came in I think off a break and she was amazing.!!

Évaluation :

5

My only complaint was when I removed everything from the storage unit.. I was moving to a new place. I was told that my account would be ending as of Saturday, October 15th. I was told I didn't have to do anything else. The account with you would be closed. On October 24, the monthly rental fee debited from my account. I was very upset about this, as I was told the account would be cancelled as of that last date, October 15th. I called UHaul and was told it would be reversed. As of today, it still is not back in my account. Hopefully, it will be very soon.

Évaluation :

5

I was able to make reservation for 8am even though the location did not open until 9am. I got there and figured this out. Customer service was not helpful at all. The lady suggested I drive to another location and hope they have a truck for me. Did not assist me in anyway to figure out a solution. She kept telling me I shouldn't have made appointment for when it wasn't open and that I wasn't going to find a truck on a Saturday morning at 830am. Thankfully, the 3 gentleman who worked at the location were outside cleaning up and let me in early so I did not have to wait any longer. They were more helpful than the lady in customer service. The gentleman working at this location explained the mixup and worked with me to make it right and send me on my way.

Évaluation :

1

I never used the facility!!!!!!!! Can't answer the questions. Never used the facility! Check your entry codes !!!!!! Sorry I answered no to all questions because I never ever used the facility!!!

Évaluation :

5

Not a thing. Mike was very professional. The asst. manager had to come in to help with a voucher and did a wonderful job. Great site.

Évaluation :

5

They helped me with everything

Évaluation :

5

Gentleman working the desk was exceptional.

Évaluation :

5

The guys there were awesome. Very helpful. Very professional. Merci.

Évaluation :

5

Quick in and out. Treated me like family without the fresh baked cookies

Évaluation :

5

I had no problem with my service was very satisfied

Évaluation :

5

the staff was very friendly and knowledgeable. the rental was very smooth.

Évaluation :

5

Nothing y'all where great! Truck was clean smelled great and everyone was super nice!

Évaluation :

1

Overall it was a secure place to keep things temporarily. The grounds was very secure, safe, and well maintained! Other than that I would not recommend due to the fact that the staff customer service is extremely poor. I don't think it's intentional but it is a lacking area that needs to be addressed and trained! I have a bachelors in communication studies and a lot of things are lacking professionally based on my experience of learning. There is no tone of consideration, lack of empathy, lack of regard to customers, little politeness, and more. Overall, I hope this gets better but I wouldn't recommend if your looking for a caring, attentive staff to go along with your storage needs!

Évaluation :

5

Staff was extremely helpful. Vehicle was spotless.

Évaluation :

5

Everyone i dealt with was extremely helpful, friendly, courteous. Thank you very much !

Évaluation :

5

Great service at the front desk!

Évaluation :

5

Great service!!

Évaluation :

3

app did not work for pick up

Évaluation :

4

Made reservation for different location, did not know it had been switched to this location until I tried picking up truck.

Évaluation :

3

Truck was pulled up when receiving that it blocked in others parked in the lot and did not allow storage clients to access the gate.

Évaluation :

5

very professional helpful and efficient A++++

Évaluation :

5

I recently have used the Byrne Rd. UHAUL during a move. I used small trucks taking small loads as I was doing much of it myself as my wife as I are downsizing. But on a day I had reserved a small truck, I had to go to the hospital overnight and I called to cancel the truck. The team understood and reserved the truck for me on another day. When I came in to get the truck, they expressed happiness to see I was feeling better and were helpful at getting me what I needed. It felt like I was dealing with family.

Évaluation :

5

always use this location because the staff is so amazing.

Évaluation :

3

They said they would email my receipt I still have not received it and your site is a pain to try and find it

Évaluation :

5

Nothing really. The truck was clean and had clean windows!!

Évaluation :

5

Excellent customer service

Évaluation :

5

Chad and Mike were so helpful and excellent customer service would highly recommend this location on Byrne Rd

Évaluation :

5

Customer service was so helpful in a difficult situation.

Évaluation :

5

The ball coupler on the trailer was very loose even though I was using a 2" ball. It rattled constantly and every little bump in the road made it sound like your bumper was being ripped off. I stopped several times to check the connection and tried to tighten but no improvement. This made for a very uncomfortable experience. Other than this issue, everything else was fine.

Évaluation :

5

It was flawless!

Évaluation :

1

I had reserved a moving truck along with a storage unit. Everything went fine with my truck reservation, truck was clean and did the job. But when I got back to drop my things off to my storage unit and return the truck I was told that they had sold the unit I reserved earlier that day. With no other units available, I ended up with nowhere to take my couches, dresser, or box spring that I had which ended in me having to get rid of them and a drag in my day. I was told that just because I made a reservation did not mean that it would be available, but I'm sorry I thought that was the definition of a reservation? Would not go back.

Évaluation :

5

Excellent location. Very customer focused.

Évaluation :

5

Excellent customer service from the agent. Very helpful and friendly. Made me feel valued. This is the best location for UHaul in the Toledo area.

Évaluation :

5

Excellent and friendly customer service

Évaluation :

4

Employees were super friendly and helpful, both when I picked up the trailer and when I returned. My last two rentals have been very positive.

Évaluation :

5

Chris was very helpful getting me checked in and also getting me transferred to another storage unit when I realized the first one wasn't big enough. Even as I kept coming in to purchase several items up until I finished loading my unit, Chris and the staff was very polite.

Évaluation :

5

I appreciate the months of helpful information and patience the employees had at Uhaul

Évaluation :

5

I was sent to Byrne location from Detroit Avenue location due to a mistake by Uhaul double booking a 26' truck. Won't be going back to Detroit Ave location.

Évaluation :

5

They were great and worked with our schedule

Évaluation :

5

Great service! Great truck!

Évaluation :

5

Could not find anything to improve excellent

Évaluation :

5

Employees at pick up and drop off were very friendly and helpful. I will definitely come back to this location when I need another trailer.

Évaluation :

5

This is one of the better U-Haul places that I've rented from. Very professional. They did a great job!

Évaluation :

5

Our experience was perfect, the nicest lady helped us do the paperwork and the sweetest man helped us with the truck! Definitely using them for future needs!

Évaluation :

5

Great people working there. Treated me so well.

Évaluation :

5

Great place, very kind, great customer service

Évaluation :

5

Excellent rental experience. The people couldn't have been nicer.

Évaluation :

3

I reserved a 15' truck on your app. Upon arriving the truck was not available for the time I reserved. The customer service offered me no assistance, just said it's not available. I was offered a 10' truck which doubled the number of trips I had to take, which meant more miles, more charges. No discount was offered or anything to make up for the truck not being available.

Évaluation :

5

The staff was professional, informative and exceptional.

Évaluation :

5

The gentlemen who assisted us at both pick-up and drop off were extremely helpful. They gave us a great experience!

Évaluation :

5

Friendly, helpful and great positive service!

Évaluation :

5

Great in every aspect!

Évaluation :

5

The owners were great, the guy that took care of us was great. That is why I will continue to use this uhaul for future moves

Évaluation :

5

Persanable and GREAT customer service.

Évaluation :

5

Christopher was awesome as always. Great manager and customer service.

Évaluation :

5

The staff at this location was so friendly and helpful.

Évaluation :

5

s/o

Évaluation :

5

Friendly staff & clean facility & very reasonable prices for the units .

Évaluation :

1

Renting at this place has been an absolute nightmare. I am not local, and have been trying to cancel my storage unit remotely for two months. Even though I have received confirmation that my move-out request was processed, I still keep getting charged for the storage unit. I have offered to pay the $100 fee to cut the lock and clean out the space, yet that keeps not happening.

Évaluation :

5

was very easy and fast

Évaluation :

5

I feel they went above and beyond. The nicest and most friendly people. I had rented the unit for my son and he didn't get everything out on time and they were so gracious to extend the time and didn't charge me! Just shows that they care about their customers! If needed in the future, I will definitely use this facility!! Thank you!!!

Évaluation :

5

A good experience over all. I would definitely use this facility in the future if needed.

Évaluation :

5

5 Star Rating Office staff was outstanding. However pricing was to expensive which will force me to look at other options in future

Évaluation :

5

Have been a Uhaul customer @ the Byrne Rd storage for several years.The facility/ units are always clean & the staff is definalty 5 🌟!!

Évaluation :

4

Exceptional customer service!

Évaluation :

5

Counter person was extremely helpful

Évaluation :

4

Pleasently surprised of location and convenience of renting. Not knowing of any other storage places to compare with.

Évaluation :

5

Paula and Jim are the best I have ever met in the moving/storage business. They are so knowledgeable and go out of their way to make sure you have exactly what you need. I would never go anywhere else because they made the job so easy and are equally as friendly. They truly aim to please the customer which is a bit hard to find today. Great job to you both and a big thank you.

Évaluation :

5

Paula and Jim are the best I have ever encountered at customer service. They are very friendly and ever so helpful. I would recommend them to anyone needing UHaul for storage or moving. I can't say enough about them.

Évaluation :

5

Paula was extremely friendly and helpful

Évaluation :

5

The three people I dealt with there were friendly and super helpful. I have already recommended them to a friend and strongly suggest you use this location for your storage and truck rental needs!

Évaluation :

5

Were will to make my transaction smooth sailing

Évaluation :

5

Very professional and courteous staff that is tentative to customer needs. The storage unit was clean and safe and to add there was clean working restroom. I would definitely use this storage unit again and recommend it. The first storage we went to wasn't safe and we were rented a storage unit that was already occupied so we opted out and chose the Byrne Rd location.

Évaluation :

3

Overall I had a good experience using this facility. Most of the staff were very friendly and helpful. There were 2 times in the last year that my storage had a lock put on and even after I paid it was not removed. I had to come in personally and have it removed. When I did finally get everything out of the storage I wasn't able to dispose of 1 large item so I left it. I received a phone call at 7:15 in the morning to inform me I was going to still be charged rent for the unit. I told the lady over the phone I will not pay rent but if they remove the item I will be more than willing to pay the disposal fee. She had an attitude with me and got a bit huffy with me stating the fee is $250 and she suggests I come dispose of the item myself even though I had told her multiple times I could not. She then proceeded to tell me that it'd be in my best interest to pay the fee otherwise it would go into collections. I feel this was unnecessary for her to call me so early, to get upset after I asked her to go ahead and have it taken care of by their company and to make me feel like she was threatening me with collections without giving me an opportunity to pay the fee. Very unprofessional last experience! Chad and Chris were amazing over the past 2 years!

Évaluation :

5

Nice facility and staff!!!

Évaluation :

5

Wonderful people

Évaluation :

5

I had a wonderful experience at the Byrne Road U-Haul. Paula and her husband were very kind, helpful, and accommodating. I would strongly recommend them to anyone looking for a safe and well maintained storage area to keep things with a staff that is very attentive to needs and always willing to help and to accommodate (within reason I'm sure). They take pride in providing a great place and great service.

Évaluation :

5

Chad and the women who work there is awesome.

Évaluation :

5

The staff is very professional & friendly I would definitely recommend U-Haul to anyone looking for storage

Évaluation :

5

By far THE BEST center I have ever used. Very professional, extremely helpful and accommodating. They explained everything Including how not to incur extra charges. I am very pleased.

Évaluation :

5

Paula thank you for everything.

Évaluation :

5

Would definitely recommend this facility. Great people !!!!!

Évaluation :

4

Excellent service the only complaint I have is that I was unable to pick up or drop off my 26ft moving van rental at this location.

Évaluation :

5

Chad is awesome

Évaluation :

5

The employees are super nice and helpful. They always greeted me with a smile and were so accommodating . I would rent a storage unit from them again

Évaluation :

5

Nice staff

Évaluation :

5

Excellent service. Very clean and friendly atmosphere. So glad I came here Paula is just the best at her job

Évaluation :

5

Thank you as you where there when we needed you.

Évaluation :

5

It was a great location with great workers!

Évaluation :

5

Thank you for a job well done. The staff was knowledgable and helpful. The facility was secure and well light. The hours were convenient.

Évaluation :

1

I would like to talk about what I experienced. Awful experience. 614-638-6179

Évaluation :