Customer Reviews for U-Haul Moving & Storage at Byrne Rd
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

5

We already had a storage unit and needed to upgrade to a larger one. Ann W. was wonderful! She made the process quick and easy. She was very friendly and thorough.

Évaluation :

1

I never had a problem with the U-Haul rental new people to go over they went into my storage when they changed over new doors or garage doors broke my items my things very unfriendly people very rude. Did not care for them so I changed it to a new unit or I'm satisfied. I had mouse poop everywhere just horrible horrible nightmare with these new people.

Évaluation :

5

Everyone over at the U-Haul facility was very helpful for the past three years from the managers own down. They were great and very helpful. I love them all they help me out dearly. They gave great service. The manager was totally excellent. Assistant manager was totally excellent. they did a perfect job for three years straight with me almost 4 everyone that helped me out. They were very helpful. Very very very so I thank them all. They did an excellent job. Congratulations. Y'all are perfect team.

Évaluation :

5

The staff on south Detroit was super helpful and helped me with getting my storage at the Byrne location

Évaluation :

5

Very helpful staff!

Évaluation :

2

Unit size was false advertised. And when I mentions that the 5 by 5 unit was not 5 by 5 like it says then only offer to close my unit out or upgrade my unit size and I never did get help with proper prices!

Évaluation :

5

Wish the office on Byrne Road was staffed.

Évaluation :

3

The increase in pricing I dealt with the last three years was an issue for me

Évaluation :

5

In addition to a great storage area, the staff was great, thank you.

Évaluation :

2

Very dirty lot had a old chair set in front of unit had to move it down the row then someone threw out a bag of shifty diapers by unit door when we went to get a load there was a bin of electric items by the unit so there must be a company who does that kind of work left and came back 2 days later and it was still there. When calling the store for help with information the girl who was answering was so rude and nasty I ask to speak to manager and was told there is not a manager at this time I asked who I was talking with and real nasty she said I did not give you my name I just hung up Uhaul at other places aways answers and then says their name. Called there again and the same so nasty rude I told her I wanted to let them know I had moved out she said don't call you have to come here and tell us. I once again asked for manager as she is not like that and was told she only works every other day asked when she would be in and was told I just told you every other day. It is amazing customers have to be treated so rude, manager needs to have a conversations with her team about how they talk to customs and the rudeness needs to stop. While moving out there was 2 other people moving and they had complained about a worker who was on her cell phone the whole time he was there to get unit as he had free month of storage as he just moved to Toledo Area and was going to move to another storage as he thinks because he is white they act like that he said racism from the counter people. We were going to dump and had room in our trailer so we picked up a pile of junk and took it away tried to be nice. The people answering phone and waiting on customers are going to ruin the business and make the manager look bad. Hope things get taken care. The manager is a stand up person if manager is same as it was

Évaluation :

5

Bri and crew were extremely help to us and treated us great! We are very grateful to the process and help!

Évaluation :

1

Initially started out with on property personell. No longer staffed with day to day individuals.went to a remote site. Had to either call a number or fell under the responsibilities of the nearest u-haul location. Which was much busier.

Évaluation :

4

The facility was secure but not well lit. Overall satisfied

Évaluation :

3

I gave 3 stars because Bri & Arianna from Detroit Avenue location were very accommodating & understanding to my situation. Logan from regional management, & Dylan from corporate were very diligent to giving me an accommodating solution, the worker that I dealt with wouldn't let me speak via phone, when I showed up in person she threatened to quit and walk out. She scolded me for working & not coming in earlier & refused to take the lock off my unit & didn't abide by my deal I made with Bri which gave me 24 hours to remove my things, the worker told me I only had 2 hours & said my agreement with Bri was "irrelevant". She was awful, she was the reason I didn't have my things out sooner. June 22nd Bri & I made the arrangement, I called June 29th to confirm & this worker still refuses to give me her name. She was working Friday July 14th & Saturday July 15th (closing shifts) the worker told me I was liar & didn't have an arrangement with Bri & hung up on me when I asked her name. I have a witness to both conversations so I called corporate & was able to get my things & abuse to the agreement. She was awful & should be terminated because she is rude, dramatic & made negative remarks about me & called me a liar & treated me like the problem when she told me didn't know anything. Whoever she is, she needs to be reprimanded for her foul & vile behavior. That is not adequate customer service.

Évaluation :

2

The past two times I used this location the vehicle was extremely dirty at pickup and I was overcharged both times.

Évaluation :

5

Check-in/Check-out, paying online, all were very simple. Would use again in future if needed.

Évaluation :

1

I thought I was keeping my property in a secure site with management on site. The management left last year and did not notify me. The gate was left open all hours day and night because no management was on site. This is why i moved my storage to a different location. People were going in out of the unsecured gate and didn't need a card. Under the old management, everything was perfect and secure. Very irresponsible of Uhaul to not notify its customers that the location was no longer secured by the gate and thatbtherebwas no longer a person on site 24/7

Évaluation :

1

South Detroit location AWFUL!!!!! Rude is an understatement…. Too expensive NEVER WILL I USE UHAUL AGAIN!!! Hands down THE WORST!

Évaluation :

5

Even though the keys were not in the lock box, within 10 minutes (actually the true time to start our rental) the person was on-site and retrieved our key for our rental. We were not delayed to start our day. And she was very apologetic and offered to extend our rental, which was not needed, but very well appreciated the offer. Great service.

Évaluation :

2

I will not use this facility again as I wasn't informed properly about the policy of removing the red lock off my unit and I wasted money on a truck that I couldn't use

Évaluation :

3

Miscellaneous debri in the until. Not kept clean. Only used for two months. No mice though.

Évaluation :

1

Your employees are completely idiots. I have never been treated so badly. I will tell everybody of my experience. The unit wasn't even ready and ya wanna talk about getting a refund, ha

Évaluation :

2

Very poor communication was given too small storage for the 20 truck we rented moved to larger unit then double charged when first month was supposed to be free. Not happy customer

Évaluation :

4

My only issue is the unit was smaller than I anticipated. online it said 1-2 bedrooms 1200 sq, and my two bedroom apartment was only 930 sqf and all of my items did not fit.

Évaluation :

2

Was not impressed w the staff at faculty. They were less than helpful when asked where the unit was and couldn't be bothered. They weren't engaged with another customer, they were just driving around. When they finally answered my question as to where the unit was located they did with attitude. I had movers I was paying by the hour. It shouldn't be that difficult to be pleasant and helpful if you're a staff member. Disappointed and won't use again.

Évaluation :

5

Ariana was very helpful and efficient. We were out of there and in our unit in no time!!

Évaluation :

1

I was robbed just days after moving in. I was informed by your employee that my lock was cut & replaced due to you Uhaul's contract which states customers are "move-in"" & move-out" if you don't move-in within 24hrs. Of course this is untrue. As a result I was asked to drive to the location to sign a new contract, pick up a new pass card & new set of keys to my new lock. The contract your employee attempted to switch out had a later move-in date & also claimed I did not have an email address or insurance. None of it made sense so I stated I just wanted to pick up my belongings. When I opened my unit with the new keys I was provided by your employee, I had been robbed to the tune of $20k. I filed a police report which is still under investigation. Next, I came to learn UHaul's preferred method of insurance coverage" which is purchased through ,UHaul does not cover theft. The Regional Manager, Cory, didn't call me until 3 weeks after the theft. . You're employee's robbed me & your Regional Manager ran me in circles. He also tried to say I put my stuff in the wrong unit. The detective acknowledged this was also untrue. I choose UHaul to store my belongings because of your claimed security only to robbed by your own employee. Despicable that your employee is using your company to rob customers and your company & management made this situation worse by doing absolutely NOTHING to help.

Évaluation :

2

They didn’t ever call me back to refund me my money until I filed a formal complaint

Évaluation :

5

Staff wad helpful. The facilities are clean and well maintained. The units are climate controlled and are easily accessible.

Évaluation :

1

When the Comanchos ran this uhaul it was an amazing experience. Since this Byrne Road facility has changed management and eliminated the Byrne Road office hours, I couldn't wait to move out. The Detroit and Glendale office location is not convenient for me, and the staff is not friendly and professional. The icing on the cake was the damage that was done to my belongings when the overhead storage unit doors were replaced. As a renter, I complained to the Detroit/Glendale office and was told they were not responsible for the damage. I had 3 boxes of glassware tossed over which caused it to shatter. I also had a large solid wood dining room table top broken in half. It would have taken an immense force to break it. I no longer trust that my belongings will be safe, and I will never be back.

Évaluation :

3

Would have been nice if the lady had taken care of me then the other customers. I had someone waiting and she made my wait a lot longer doing this. People need to wait their turn as we all have busy lives.

Évaluation :

5

You guys are great

Évaluation :

5

I experienced a representative that was friendly, courteous, knowledgeable, and happy to assist me in meeting my storage needs. She even assisted me in obtaining another unit when the first one was too small for my items. She made a overwhelming time bearable.

Évaluation :

3

Very satisfied with my storage unit.

Évaluation :

5

Thank you to the staff at Detroit Ave, Toledo OH staff. We had two storage units and my daughter lost a key to the second storage unit but didn't find that out until the night before our truck rental and move. There is a 48hr notice to have a lock cut off. The Detroit staff was able to get someone out the same day. I really appreciated that because who really wants to pay for another truck and trip again. Thank you for going above and beyond Uhaul Detroit Ave team! Respectfully, Erin H

Évaluation :

4

I have not moved out of this unit. I just needed the ceiling repaired

Évaluation :

2

If you don't have a trailer that can be safely and easily towed for my vehicle, don't give me the largest size of trailer as a backup for what you lack in stock. I was unable to tow the trailer with my Subaru Impreza, I had to borrow a truck last minute to tow this trailer for a 7 hour away move. This was an unnecessary complication. I would rather been offered a U-Haul moving van to tow my car, than be sweet talked to taking something larger than my own vehicle.

Évaluation :

4

The young lady that works at this one was amazing. It was a transfer from another one that work there. He had no idea what he was doing. He was very nasty to me. He tried giving me a card to access my storage and they do not use card. He charge me for a lock when he knew he didn't need to but the lady that works there she came in I think off a break and she was amazing.!!

Évaluation :

5

My only complaint was when I removed everything from the storage unit.. I was moving to a new place. I was told that my account would be ending as of Saturday, October 15th. I was told I didn't have to do anything else. The account with you would be closed. On October 24, the monthly rental fee debited from my account. I was very upset about this, as I was told the account would be cancelled as of that last date, October 15th. I called UHaul and was told it would be reversed. As of today, it still is not back in my account. Hopefully, it will be very soon.

Évaluation :

5

I was able to make reservation for 8am even though the location did not open until 9am. I got there and figured this out. Customer service was not helpful at all. The lady suggested I drive to another location and hope they have a truck for me. Did not assist me in anyway to figure out a solution. She kept telling me I shouldn't have made appointment for when it wasn't open and that I wasn't going to find a truck on a Saturday morning at 830am. Thankfully, the 3 gentleman who worked at the location were outside cleaning up and let me in early so I did not have to wait any longer. They were more helpful than the lady in customer service. The gentleman working at this location explained the mixup and worked with me to make it right and send me on my way.

Évaluation :

1

I never used the facility!!!!!!!! Can't answer the questions. Never used the facility! Check your entry codes !!!!!! Sorry I answered no to all questions because I never ever used the facility!!!

Évaluation :

5

Not a thing. Mike was very professional. The asst. manager had to come in to help with a voucher and did a wonderful job. Great site.

Évaluation :

5

They helped me with everything

Évaluation :

5

Gentleman working the desk was exceptional.

Évaluation :

5

The guys there were awesome. Very helpful. Very professional. Merci.

Évaluation :

5

Quick in and out. Treated me like family without the fresh baked cookies

Évaluation :

5

I had no problem with my service was very satisfied

Évaluation :

5

the staff was very friendly and knowledgeable. the rental was very smooth.

Évaluation :

5

Nothing y'all where great! Truck was clean smelled great and everyone was super nice!

Évaluation :

1

Overall it was a secure place to keep things temporarily. The grounds was very secure, safe, and well maintained! Other than that I would not recommend due to the fact that the staff customer service is extremely poor. I don't think it's intentional but it is a lacking area that needs to be addressed and trained! I have a bachelors in communication studies and a lot of things are lacking professionally based on my experience of learning. There is no tone of consideration, lack of empathy, lack of regard to customers, little politeness, and more. Overall, I hope this gets better but I wouldn't recommend if your looking for a caring, attentive staff to go along with your storage needs!

Évaluation :

5

Staff was extremely helpful. Vehicle was spotless.

Évaluation :

5

Everyone i dealt with was extremely helpful, friendly, courteous. Thank you very much !

Évaluation :

5

Great service at the front desk!

Évaluation :

5

Great service!!

Évaluation :

3

app did not work for pick up

Évaluation :

4

Made reservation for different location, did not know it had been switched to this location until I tried picking up truck.

Évaluation :

3

Truck was pulled up when receiving that it blocked in others parked in the lot and did not allow storage clients to access the gate.

Évaluation :

5

very professional helpful and efficient A++++

Évaluation :

5

I recently have used the Byrne Rd. UHAUL during a move. I used small trucks taking small loads as I was doing much of it myself as my wife as I are downsizing. But on a day I had reserved a small truck, I had to go to the hospital overnight and I called to cancel the truck. The team understood and reserved the truck for me on another day. When I came in to get the truck, they expressed happiness to see I was feeling better and were helpful at getting me what I needed. It felt like I was dealing with family.

Évaluation :

5

always use this location because the staff is so amazing.

Évaluation :

3

They said they would email my receipt I still have not received it and your site is a pain to try and find it

Évaluation :

5

Nothing really. The truck was clean and had clean windows!!

Évaluation :

5

Excellent customer service

Évaluation :

5

Chad and Mike were so helpful and excellent customer service would highly recommend this location on Byrne Rd

Évaluation :

5

Customer service was so helpful in a difficult situation.

Évaluation :

5

The ball coupler on the trailer was very loose even though I was using a 2" ball. It rattled constantly and every little bump in the road made it sound like your bumper was being ripped off. I stopped several times to check the connection and tried to tighten but no improvement. This made for a very uncomfortable experience. Other than this issue, everything else was fine.

Évaluation :

5

It was flawless!

Évaluation :

1

I had reserved a moving truck along with a storage unit. Everything went fine with my truck reservation, truck was clean and did the job. But when I got back to drop my things off to my storage unit and return the truck I was told that they had sold the unit I reserved earlier that day. With no other units available, I ended up with nowhere to take my couches, dresser, or box spring that I had which ended in me having to get rid of them and a drag in my day. I was told that just because I made a reservation did not mean that it would be available, but I'm sorry I thought that was the definition of a reservation? Would not go back.

Évaluation :

5

Excellent location. Very customer focused.

Évaluation :

5

Excellent customer service from the agent. Very helpful and friendly. Made me feel valued. This is the best location for UHaul in the Toledo area.

Évaluation :

5

Excellent and friendly customer service

Évaluation :

4

Employees were super friendly and helpful, both when I picked up the trailer and when I returned. My last two rentals have been very positive.

Évaluation :

5

Chris was very helpful getting me checked in and also getting me transferred to another storage unit when I realized the first one wasn't big enough. Even as I kept coming in to purchase several items up until I finished loading my unit, Chris and the staff was very polite.

Évaluation :

5

I appreciate the months of helpful information and patience the employees had at Uhaul

Évaluation :

5

I was sent to Byrne location from Detroit Avenue location due to a mistake by Uhaul double booking a 26' truck. Won't be going back to Detroit Ave location.

Évaluation :

5

They were great and worked with our schedule

Évaluation :

5

Great service! Great truck!

Évaluation :

5

Could not find anything to improve excellent

Évaluation :

5

Employees at pick up and drop off were very friendly and helpful. I will definitely come back to this location when I need another trailer.

Évaluation :

5

This is one of the better U-Haul places that I've rented from. Very professional. They did a great job!

Évaluation :

5

Our experience was perfect, the nicest lady helped us do the paperwork and the sweetest man helped us with the truck! Definitely using them for future needs!

Évaluation :

5

Great people working there. Treated me so well.

Évaluation :

5

Great place, very kind, great customer service

Évaluation :

5

Excellent rental experience. The people couldn't have been nicer.

Évaluation :

3

I reserved a 15' truck on your app. Upon arriving the truck was not available for the time I reserved. The customer service offered me no assistance, just said it's not available. I was offered a 10' truck which doubled the number of trips I had to take, which meant more miles, more charges. No discount was offered or anything to make up for the truck not being available.

Évaluation :

5

The staff was professional, informative and exceptional.

Évaluation :

5

The gentlemen who assisted us at both pick-up and drop off were extremely helpful. They gave us a great experience!

Évaluation :

5

Friendly, helpful and great positive service!

Évaluation :

5

Great in every aspect!

Évaluation :

5

The owners were great, the guy that took care of us was great. That is why I will continue to use this uhaul for future moves

Évaluation :

5

Persanable and GREAT customer service.

Évaluation :

5

Christopher was awesome as always. Great manager and customer service.

Évaluation :

5

The staff at this location was so friendly and helpful.

Évaluation :

5

Friendly staff & clean facility & very reasonable prices for the units .

Évaluation :

1

Renting at this place has been an absolute nightmare. I am not local, and have been trying to cancel my storage unit remotely for two months. Even though I have received confirmation that my move-out request was processed, I still keep getting charged for the storage unit. I have offered to pay the $100 fee to cut the lock and clean out the space, yet that keeps not happening.

Évaluation :

5

was very easy and fast

Évaluation :

5

I feel they went above and beyond. The nicest and most friendly people. I had rented the unit for my son and he didn't get everything out on time and they were so gracious to extend the time and didn't charge me! Just shows that they care about their customers! If needed in the future, I will definitely use this facility!! Thank you!!!

Évaluation :

5

A good experience over all. I would definitely use this facility in the future if needed.

Évaluation :

5

5 Star Rating Office staff was outstanding. However pricing was to expensive which will force me to look at other options in future

Évaluation :

5

Have been a Uhaul customer @ the Byrne Rd storage for several years.The facility/ units are always clean & the staff is definalty 5 🌟!!

Évaluation :

4

Exceptional customer service!

Évaluation :

5

Counter person was extremely helpful

Évaluation :

4

Pleasently surprised of location and convenience of renting. Not knowing of any other storage places to compare with.

Évaluation :

5

Paula and Jim are the best I have ever met in the moving/storage business. They are so knowledgeable and go out of their way to make sure you have exactly what you need. I would never go anywhere else because they made the job so easy and are equally as friendly. They truly aim to please the customer which is a bit hard to find today. Great job to you both and a big thank you.

Évaluation :

5

Paula and Jim are the best I have ever encountered at customer service. They are very friendly and ever so helpful. I would recommend them to anyone needing UHaul for storage or moving. I can't say enough about them.

Évaluation :

5

Paula was extremely friendly and helpful

Évaluation :

5

The three people I dealt with there were friendly and super helpful. I have already recommended them to a friend and strongly suggest you use this location for your storage and truck rental needs!

Évaluation :

5

Were will to make my transaction smooth sailing

Évaluation :

5

Very professional and courteous staff that is tentative to customer needs. The storage unit was clean and safe and to add there was clean working restroom. I would definitely use this storage unit again and recommend it. The first storage we went to wasn't safe and we were rented a storage unit that was already occupied so we opted out and chose the Byrne Rd location.

Évaluation :

3

Overall I had a good experience using this facility. Most of the staff were very friendly and helpful. There were 2 times in the last year that my storage had a lock put on and even after I paid it was not removed. I had to come in personally and have it removed. When I did finally get everything out of the storage I wasn't able to dispose of 1 large item so I left it. I received a phone call at 7:15 in the morning to inform me I was going to still be charged rent for the unit. I told the lady over the phone I will not pay rent but if they remove the item I will be more than willing to pay the disposal fee. She had an attitude with me and got a bit huffy with me stating the fee is $250 and she suggests I come dispose of the item myself even though I had told her multiple times I could not. She then proceeded to tell me that it'd be in my best interest to pay the fee otherwise it would go into collections. I feel this was unnecessary for her to call me so early, to get upset after I asked her to go ahead and have it taken care of by their company and to make me feel like she was threatening me with collections without giving me an opportunity to pay the fee. Very unprofessional last experience! Chad and Chris were amazing over the past 2 years!

Évaluation :

5

Nice facility and staff!!!

Évaluation :

5

Wonderful people

Évaluation :

5

I had a wonderful experience at the Byrne Road U-Haul. Paula and her husband were very kind, helpful, and accommodating. I would strongly recommend them to anyone looking for a safe and well maintained storage area to keep things with a staff that is very attentive to needs and always willing to help and to accommodate (within reason I'm sure). They take pride in providing a great place and great service.

Évaluation :

5

Chad and the women who work there is awesome.

Évaluation :

5

The staff is very professional & friendly I would definitely recommend U-Haul to anyone looking for storage

Évaluation :

5

By far THE BEST center I have ever used. Very professional, extremely helpful and accommodating. They explained everything Including how not to incur extra charges. I am very pleased.

Évaluation :

5

Paula thank you for everything.

Évaluation :

5

Would definitely recommend this facility. Great people !!!!!

Évaluation :

4

Excellent service the only complaint I have is that I was unable to pick up or drop off my 26ft moving van rental at this location.

Évaluation :

5

Chad is awesome

Évaluation :

5

The employees are super nice and helpful. They always greeted me with a smile and were so accommodating . I would rent a storage unit from them again

Évaluation :

5

Nice staff

Évaluation :

5

Excellent service. Very clean and friendly atmosphere. So glad I came here Paula is just the best at her job

Évaluation :

5

Thank you as you where there when we needed you.

Évaluation :

5

It was a great location with great workers!

Évaluation :

5

Thank you for a job well done. The staff was knowledgable and helpful. The facility was secure and well light. The hours were convenient.

Évaluation :

1

I would like to talk about what I experienced. Awful experience. 614-638-6179

Évaluation :

5

The unit was clean and well maintained: I did not have to worry about any of my belongings.

Évaluation :

3

Lots of mouse feces in the unit upon clean out .

Évaluation :

5

Everyone is very friendly and happy

Évaluation :

5

The storage area was great, but the price for the unit was getting over priced. It was supposed to be a 10 X 20 and I never measured it till I was moving out, cause it was only 10 X 18 and inches

Évaluation :

5

Great people

Évaluation :

5

6 étoiles

Évaluation :

5

Good service

Évaluation :

5

Staff at the facility was very helpful. they many sure my storage on few occasion

Évaluation :

5

Best customer service and help I've experienced in a long time. First class operation Even assisted w loading a huge piece of furniture. Explained everything thoroughly.

Évaluation :

5

I couldn't have had a better customer service experience as the one I had with a manager that really treated me professionally and personally as though I was not just a unit number. Thanka!

Évaluation :

5

Was greated and treated great

Évaluation :

5

Great customer service. And great people

Évaluation :

5

This review might be exaggerated, but, I assure you, it's not. The folks we met at Byrne Rd Uhaul were the nicest, kindest people ever. They went so far out of their way to help us, it was amazing!

Évaluation :

4

none

Évaluation :

4

S.O.

Évaluation :

5

Nice clean, organized and was very helpful. Great customer service no waiting time.

Évaluation :

5

Fast and Friendly service.

Évaluation :

5

Very friendly, great location. Affordable aND clean.

Évaluation :

5

Met every one of my needs. Trucks were clean and well-maintained. The storage facility was spotless and easy to access. Customer service was top-notch. This business knows how to get repeat customers.

Évaluation :

4

Everyone was friendly we spoke with. They worked with us on our situation. Our unit was rented when we got there but that was quickly taken care off. Merci.

Évaluation :

5

The agents who assisted me n Lancaster and Toledo made my move as pleasant as moving can be!

Évaluation :

5

More than helpful. Very clean storage unit. Wonderful staff.

Évaluation :

5

Aucun

Évaluation :

5

Staff is very professional and go out of their way to help the customers. I got a great experience. Highly recommend the Byrne Rd Uhaul. Thanks

Évaluation :

5

Excellent staff with service that exceeded my expectations!!! Keep up the good work!

Évaluation :

5

The manager and all staff were so friendly and accommodating. They really care about the people they rent their space to. I felt so comfortable and welcomed. I had a great experience.

Évaluation :

5

I always have a positive experience with the Uhal staff on Byrne Road.