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ed qCustomer Reviews for U-Haul Moving & Storage at Canton Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I got good customer service. Keep giving good service.
NIYEMAMWEN OI use them a lot to haul classic cars. Quick and easy.
ALLEN MAll went smooth
ERIC JThe young man who took care of me was Very efficient and courteous.
WILLIAM BFast and easy
URBAN RThis is my first time renting a truck and storage, I liked everything. I didn't understand how to open the big gates, or they didn't work, I had to unload the truck through regular doors.
Dmitrii GManager at this Marietta location was courteous, knowledgeable and professional!
TAMMY JSaturday morning just have one guy to take care of all operation, I have to wait for 15 minutes just to pick a trailer already reserved.
JULIO CExcelente customer service
MIGUEL VGuys are great to work with. Very responsible and helpful....been using them around 15-20 years.
WILLIAM DWent in to rent a 10' truck. Took my name and DL number. What they got was some other persons cell phone, email, and home address. The two guys could care less of what was going on. For one of the larger places to get a tru k very poor customer service
ROBERT NA-one!
STEPHEN Wleft with 1/2 tank. Came back with 3/4 tank and didnt get reimbursed. Now I see why it wasn't a full tank when I rented it.
Brian WThe Truck was Very Clean! Looked brand knew. The uhaul rep knew exactly what he was doing and was an awesome experience!!
MICHAEL SNo wasted time and great customer service.
Allen JEverything was great and Rasheed was very kind!!!
BERNICE WReturned trailer early. Employee wouldn't provide me with a receipt. Said it would be emailed. NEVER came. Well, because I received this survey, I now can assume my rental agreement has ended and there were "no issues found."
Michael RVery friendly and helpful customer service!
jennifer cFirst, your Associate Rasheed Knibbs was very professional, helpful & courteous. The truck we were provided had an issue with the rollup door so we switched the vehicle out for another vehicle. The truck was clean & well maintained.
William RNotta. Everything VERY smooth!
Robert FMore clearly indicate mileage limitations - I had to go to a storage facility that wasn't close to my final destination and wound up paying through the nose for extra mileage even though I returned the truck a day early. Won't rent from U-Haul for a one way again.
Timothy RGreat location and always going above and beyond
THERESA SWe got the 12" truck and it leaked and our stuff got wet. We noticed the roof had a patch and it rained in on top of our stuff and then ran to the floor and soaked the bottom of the boxes.
DAVID CThe building is always clean, temperature maintained well, and the staff is and has always been very helpful.
Mary N | Expérience généraleThe Agent that took care of us was very personable and efficient. It was a pleasure working with him. The check tire indicator was on.
WILLIAM BEveryone was very friendly and helpful. When dropping the truck off the gentleman outside that was cleaning trucks even offered to help me lift a piece of furniture into my personal car that I forgot was still in the truck. This type of customer service is rare these days I was very pleased
CHRISTOPHER KEasy to get in and out. Friendly service. Thanks!
YORKE JThe manager, Rasheed, has exemplary customer service skills. I will definitely do business again
Christopher SI appreciate Rasheed's excellent customer service. He was quick and informative, and he got my on my way.
JOHN WExcellent Manager
MAGED AI paid for a 15 ft. Was given a 10 ft.
MICHAEL LLocation was closed upon return
INGER Jrasheed was very memorable and customer oriented! I would definitely go to this U-haul location again, if needed.
BIENVENIDO LEmployees are friendly, knowledgeable and courteous.
ROBERT NAwesome
PATRICIA SThey were excellent.
GHADIR AGreat down to earth group of guys at this location.
JAIVAUGHAN CPunctual and professional early morning installation. Great attitude.
Kenneth KNice very nice Thans
ANILTON DSelf check after hours in using the UHAUL app was not good, app froze up several times during the check and I had to call customer support to confirm that I had successfully completed the check process
JONATHAN WThe vehicle I rented had significant front end damage that needs to be repaired. It drove fine. The transmission may be going with 150K miles on it. The box had damage to the side. I love the check-in and checkout technology. I wish more rental car providers would do that.
David HThey tried to over charge me twice...
Xavion WService was quick and very professional
DARRELL BWhen I got my quote from Rasheed Knibbs (Marietta, GA) I was told that days over would be $40/day and miles over would be $0,4/day.
clarence bIt wasn't so much this location as it was U-Haul in general. I made a reservation for a 20ft truck at the location closest to me. I received a text and phone within 4 hours of making my reservation that to get the 20ft truck I would need to go to a different location, 5 miles further from me. I was agreeable to that, even though it added an extra 10 miles to my trip(to and from my house and to my overall trip and subsequently my cost due to 79cents per mile because we needed a 20ft truck. However, upon my arrival at my scheduled date and time, I found that U-Haul had changed my reservation to a 26ft truck, a tremendously larger truck with worse gas mileage and handling without my authorization. So I called the 800-U-Haul number and was told that I needed to speak with "scheduling" to find a 20ft truck nearest to me. So I was transferred to "scheduling" only to find that they were closed. How does one working at U-Haul not know when their scheduling dept closes? So I had to call back and start over the whole process. Totally ridiculous. Tye, at the canton rd location, was as helpful as he could be but the rest of U-Haul was useless. Do not rent a truck from U-Haul….they will change your reservation at their leisure without your permission and offer not even an apology or alternative even though they cost you more money that your original reservation would have.
Brandon OGreat staff - friendly service
Bob FTye Cox was great help for us and very friendly
Edward W | Expérience généraleTHe girl behind the counter was very rude. She wasn't helpful at all. The other employee (a guy ) was very helpful. He came out to the truck and actually helped me.
SHAYLA H | Premières impressionsThe trailer that was hooked up to our car required a 2 in ball and the one on our car was 1&7/8. So as we were crossing over 41 we hit a bump and the trailer jumped off the car. I called roadside service to see if they could bring us another ball but was told we needed to go back to your store. Our house was closer so we made it there and switched everything out. This could have had a very different outcome and I think your employees need to know to recognize the size issue.
Liane A | Déménagement en ligneSome of my items were damaged in the storage unit with mildew. I was in a ventilator unit. How could this happen? I have filed a complaint with the store manager. Merci.
marilyn s | Expérience généraleLove the free use of carts to load/unload
Nikki M | Premières impressionsThe representative rushed my phone call confirming my storage unit and ended up giving me the wrong size. I was unable to move into the unit because it was too small and I had to hire MORE movers for the next day.
Desiree J | Premières impressionsThe staff was very much humanitarian thank you so much for your location
ELAINE B | Expérience généraleThe consistent inconsistent changes are punitive. Uhaul's policy to raise the rental fee holds the renters hostage. I live in Hawaii and my storage is is Marrietta Ga. I received a notice that my rent was increasing which I understood that had the option of paying my rent months in advance for the same price or continue month to month at an increase. Having a contract of a set price for a set time would be more equitable.
Louis W | Expérience généraleThe mgr was very helpful courteous and realized my needs at the end of a hectic day.🤗. My new unit was just the answer I needed and look forward to using it w my business needs.
Sandra C | Premières impressionsStaff always very friendly. Clean bathroom onsite for storage renters which comes in handy when moving. Facility kept very clean.
tj w | Expérience généraleThe facility was clean and the staff was courteous.
Sybil B | Expérience généraleVery well-kept facility, and staff was friendly and helpful.
Ryan B | Expérience généraleGreat service at intake. The young black male on Canton Rd. 777030 went far and beyond to make this a stress-free experience. Merci
Sharon M | Expérience généraleIt was perfect. As expected.
JEFFREY M | Expérience généraleEverything was quick and efficient.
Ronald P | Premières impressionsDale is honestly the hardest working man I've met. He's so professional and made sure I felt comfortable during the most difficult move I've experienced.
Taler H | Premières impressionsI was late one month with payment and there was such a rush to threaten to sell my stuff, I was appalled. I will never use U-Haul again, I have been a customer for many years.
Amy M | Expérience généraleEvery time I called and had a question your staff was always very helpful
Efrain R | Expérience généraleBeat experience this far Daniel was always professional and helpful.
Alexis Y | Expérience généraleCorey was very helpful!!!
Nakia B | Premières impressionsGreat service
Dave M | Expérience généraleThis facility has always done well with taking care of my moving needs and concerns. Even if I had to use another facility, I always reverted back to canton Rd.
Angelo W | Expérience généraleAlways friendly and helpful !
Stephen K | Expérience généraleVery helpful.
stephen k | RéservationStaff was helpful, and the rates were good.
Jessica P | Expérience généraleExcellent service and very helpful
Terry R | RéservationYour storage facility is the best I've seen. Please continue with your staff. Everything and everyone was superb. Merci.
Glyndon H | Expérience généraleMonique was a wonderful respite in an otherwise stressful day. She patiently answered all my storage newbie questions with a smile and concise information. Thank you, Monique!
Melodie S | RéservationIt took forever to switch the original unit. But the check in was good.
Linda J | Expérience généraleMerci
Maria B | Expérience générale