Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest

Évaluation :

1

Next time give the customer a working truck that isn't old and doesn't have any issues! When I pulled off the lot at the Tennessee st Capital SW LOCATION and got on the interstate I called the uhaul place and told them the truck wasn't pulling the speed said I was doing a speed that I wasn't! Furthermore the truck would slow down on its own, and as if it was about to cut off I had to get out the fast lane! I called them and let them know if that issue up front the guy on the other end of the phone acted lost! Then I ended up having to call back a second time after loading all my things on the uhaul to inform them that the break light came on and the ringing noise wouldn't stop, after calling them back a second time a different guy name Samuel answer the phone and I explained to him what was going on and he told me to bring the truck and switch it out to get another one this was after me having the truck for about 2hrs ! I informed him I can't do that all my items was on the truck once I take them off I would return the truck before my original drop off time! On my way their I received a freaking ticket because of the acceleration and speed was adding up ! This is my second time renting from Uhaul and my second time having issues with them! Then I was informed I shouldn't have received that truck from the start no power steering fluid, brake alignment and brakes! Uhaul you need to do damn better with the maintenance and years on your truck

Évaluation :

4

The guys at the drop off location were very helpful with unhooking the trailer.

Évaluation :

5

Excellent

Évaluation :

2

see above

Évaluation :

4

Nice friendly workers

Évaluation :

3

The installation tech arrived 2 hours after my appointment. Ended up spending 4,5 hours for a 1 hour job.

Évaluation :

4

The air conditioning didn't work on the 26ft truck that I rented in Tallahassee. Very uncomfortable driving in the Florida/south Georgia heat for hours. It's possible a prior customer didn't let the U-Haul office know about the A/C problem for this truck.

Évaluation :

5

Customer service was exceptional, staff was very friendly, and patient. Improve, nothing! Just keep up the good work.

Évaluation :

3

The van that we were given was already almost on E as we picked it up, and the employee who assisted us did not correctly charge us for mileage or listed pricing. Very disappointed

Évaluation :

1

The worst experience ever. I still feel you owe me money. No one knew what they were doing. You forgot the furniture dolly. I had to try and get one near where I was!!! I asked for compensation instead got snotty remarks from a female one time. I know they charged me twice fora car dolly I never used! They screwed up my bank account. I lost time,money, plus things I will never get back now. Thinking of suing you and turning it into the BBB. Plus you'll never intend to stick with any RESERVATIONS MADE ONLINE!!! Personally feel I should get a full refund . Because of your negligence I have no time or money or anything to retrieve my things. We had together e most of it away! It valuedat least 5 grand+. Just sick of businesses treating me like garbage and thinking it's ok!

Évaluation :

3

The only thing I didn’t like was they didn’t answer the phone have them time and when you emailed the store manager he didn’t email you back but sends you an email regarding payment.

Évaluation :

3

Make sure your vehicles are serviced and clean before return. The employees need to check the notes before they blame the current renters I rent a lot from uhaul and was disappointed in my service this visit

Évaluation :

3

The representative that was friendly, fast, professional. He greeted me immediately upon entering the building, and the building is clean and organized. However, on another occasion at this same location, not during this visit, I had a very bad encounter with ANOTHER representative. I do not want for this awesome visit to go against what I endured with my visit to this same location a few weeks ago. I actually left, and went to another location about 5 miles away. I would NEVER recommend anyone else to visit this location. And the sad part is this location is very convenient, has everything for any guests' needs, but it was the customer service I encountered a few weeks ago, which was the WORST!

Évaluation :

1

I only hade the truck for one hour, but still got changed $19.99. Very unprofessional staff!!! I didn't get a phone call from Michael never spoke with him.

Évaluation :

5

This location Never disappoints.

Évaluation :

5

Great experience

Évaluation :

5

The three employees were very efficient, professional and friendly

Évaluation :

5

The mirror was broken making it hard to see. Great customer service! Everyone had a smile despite how busy it was. One guy even came back from lunch to help out. The store was also clean.

Évaluation :

1

Customer service was very poor cheated us me and my mother out of her money one person was very rude nobody knew what they cleary was doing

Évaluation :

3

Check the back of the trucks, the one I had was infested with roaches.

Évaluation :

5

Quick and easy return with excellent customer service.

Évaluation :

5

I might suggest during busy times, like in late August ,the location should have more support staff on hand.

Évaluation :

5

Very professional

Évaluation :

5

I want to thank DaMonta. On 8/21/2023 he was able to resolve a very challenging Ubox reservation situation for me in the midst of a chaotic atmosphere. He reacted to the situation with calm and professionalism.

Évaluation :

5

I was assisted by a U-Haul Team Member by the name of Riggs. He was very helpful and assisted me with bring in the "To-Go" plastic moving boxes. He got my payment processed very quickly and was very courteous and professional. I will definitely return to this location for my future moving needs.

Évaluation :

4

i wish they could have printed a receipt when i dropped off. It was fast and efficient outside. They had people using a scanner machine and i didnt even need to go inside, but i wanted some sort of proof that i returned it. I waited for the email.

Évaluation :

5

The personnel were friendly, but you are vastly UNDER STAFFED.

Évaluation :

4

The tire on the right side had low pressure and was uneven worn out. Other than this, it is always great to rent from this location.

Évaluation :

1

I reserved a van from a different branch where I usually rent uhaul. I received a phone call telling me that they could not provide one for me and told me to go to this branch. The agent I spoke to told me that I will get $50. But when I asked the staff from the branch he told me that they got nothing to do with it and told me to call. I called and the agent told me that I am not eligible for the $50 because they found me a unit from a different branch. It costed me a lot more because the branch is further away from the place I have to move from and move into. I felt like I was scammed.

Évaluation :

5

Very prompt and professional

Évaluation :

5

Clean, quick, friendly. Short and sweet experience

Évaluation :

4

Am not happy that the drop-off location I had on my contract would not accept the trailer. Had to go out of our way to drop it off.

Évaluation :

3

This location also ran out of paper, and could not print out my rental contract. I don't think they have a good system for ordering supplies and inventory checks. Coaching of the existing manager is badly needed. On a positive note, the truck I rented was clean and in good condition. I had a successful move.

Évaluation :

4

Great customer service, friendly staff, good equipment

Évaluation :

5

Staff was very courteous and helpful. I couldn't have asked for better. U-haul is incredible lucky to have such a wonderful helpful staff. Many thanks to everyone.

Évaluation :

1

The employees where racist and rude especially the girl that worked at the counter the manager there was pretty good but I don’t thank he knew what was going on I never seen him there but talk to him on the phone a couple of times

Évaluation :

5

The staff was excellent the equipment worked great. The check-in and check-out were fast and easy. I was delighted with my experience.

Évaluation :

5

I confirmed a drop off at a location closer to my destination (UHaul at Florida State) but upon arrival at the confirmed drop off location, I was told I would have to go to the Capital Circle Northwest location or I would be charged extra. Why would Uhaul allow me to coordinate drop off at one location, confirm that drop off location, but ultimately require me to drop off at a location further away? Uhaul needs to improve their system.

Évaluation :

5

The guys there were helpful and respectful! Great customer service !

Évaluation :

3

The manager was helpful but the staff person I dealt with was not. The only thing I needed was a moving dolly, which I reserved in advance. The manager went out of his way to hold one for me when none were available on my reservation date because others had not returned their equipment. But if the manager wasn't there, I would have just ended up paying full price to buy one. The display was marked wrong in the store and the employee was charging me a higher price than the big sign right on the item. Again only because the manager came out did this get resolved. When I came to return it, they were closed and the instructions I had been given did not work. There was no bar code to scan and no way to upload a photo to the app. So overall much more complicated and frustrating experience than I would have expected.

Évaluation :

5

As always, Excellent Service and Very Professional Employee. A Pleasure to do business at this location.

Évaluation :

3

Maybe have more staff able to help in the months of July and August since it tends to get really hectic and busy at those times

Évaluation :

5

Rien

Évaluation :

1

From start to finish, this was a HORRIBLE interaction. First, the reservation was moved to this location after the fact - a location on the far opposite side of town, as far away from where I live and where my storage unit as it could be. I arrived on time to get my reservation only to learn that there were NO trailers available - dispite my resevation. Oh, and for the record, their parking lot was FULL of trailers. There were easily 12-15 trailers on the lot as they told me they had none. I questioned this and the person said they would check. They walked outside and immediately came back in and told me they have NO trailers. They told me to come back tomorrow. The only thing is that when tomorrow rolled around, I had to be driving north with a trailer full of stuff. They told me to call the U-Haul as there was nothing they could do. So I called. The person was great, and they told me the location had at least TWO trailers that matched my reservation and that they could call the location to address it. I waited on hold. The representative eventually came back and they told me the location was not answering their phone and would try again. I waited longer. Eventually, they came back on the line and told me they had spoken to the manager, gave me their name, and said to go in and talk to them that the situation was addressed. I went inside and found the manager and was met with nasty and rude service. They played dumb. He said that it was employees that were on the phone, and he didn't know what I was talking about. He eventually got in a golf cart and drove around the lot to see if there were any trailers.......... which you could clearly see from where we were standing. And guess what? They had 12-15 trailers. Somehow, even though I was told repeatedly over the phone they had the size I reserved (and I could actively see them) they in fact didn't and would give me the next size up. While I didn't need the next size up, I took it as I needed the trailer. Taking the next size up resulted in more gas spent to haul more trailer than I needed - so thanks for that. The whole thing was BAD and left me shocked at just how rude everyone was and their abysmal service. When I returned the trailer, it was no better. The return area was filled with vehicles with litte to no room to try to enter to return the trailer. There was no one on duty, but there were employees around. I had to squeeze my car and trailer into a spot and go inside to get someone. I then had to unhook the trailer while the employee watched. The outcome is that we are now in the process of buying a trailer so that we will never have to deal with this location or U-Haul again. We found a great deal and will be able to get the trailer for what we are spending in half a year on rentals with U-Haul, so it will be paying for itself in no time.

Évaluation :

1

THIS WAS BY FAR THE WORST U-HUAL EXPERIENCE I EVER HAD. I WAITED OVER AN 1 HOUR TO DROP OFF KEYS. KEYS PEOPLE! AND BY THE TIME I GOT UP THE REGISTER I WAS INFORMED THAT I DIDNT HAVE TO WAIT! IT WAS ABSOLUTELY INSANE THAT ONLY ONE PERSON WAS WORKING THE WHOLE TIME AND WHEN HELP FINALLY ARRIVED THEY STARTED TO ARGUE! IF I COULD GIVE - 15 STARS, I WOULD. THEY NEED TO COMPLETELY RE-STAFF THE ENTIRE BUILDING AND START FROM SCRATCH!

Évaluation :

1

Don't advertise on your website that you have furniture dollies and utility dollies and when you arrive at the site they tell you first come, first serve!! However, when you return the truck you're still charged for a furniture dolly you never received! Then, when you call the location to have your receipt corrected the rep tells me that I'll have to contact the 800 number because they're getting ready to close?? REALLY?? I called at 6:30pm thirty minutes before closing and was left on hold for 15 minutes. I called a second time and was on hold for 5 minutes. I called a third time and was placed on hold again then the rep came back on line to say we've been busy and I'll have to call the 800 number to have the furniture dolly charge removed from my receipt!!! I didn't rent the truck from the 800 number! I rented the truck at a local location!!! I just rented a truck the previous Thursday and had NO PROBLEMS!!! Please help me take care of this situation, PLEASE!!!

Évaluation :

5

Your location is doing just fine keep up the good work.

Évaluation :

2

I rented an auto transport trailer and one of the straps was broken unbeknownst to me. When I loaded the vehicle I was transporting the strap would not fit over the tire. It was only a 15 inch tire. The right side strap was ok . The left strap was missing over eight inches from it compared to the right strap. Made for a dangerous situation.

Évaluation :

4

Everything worked fine.

Évaluation :

5

Impressive operation! Efficient and friendly staff, will use again. Je les recommande fortement. 

Évaluation :

3

Need more staff working around the end of the month of July. There was a long waiting line, and no place to sit.

Évaluation :

5

Thank you for the opportunity for such articulate and professional service provided by your well trained staff serving our community. God's blessings always

Évaluation :

3

There was a long line and the air didn't work very well at the center. Also, people were very upset that their reservations were not being honored. Mine was fine, but there appears to be issues with the system. Also, the manager should have staffed better. Moving day at FSU is a known entity and the staff was even complaining about it.

Évaluation :

1

We reserved a month in advance. We were hooked up to five different trailers. Four were a problem. We were there almost three hours. All the rentals on site were in disrepair. The employees were complaining about the state of things. We were told that they could not help us and would issue a refund. Luckily a customer returned a trailer and we left with a trailer. Our entire moving plan was in jeopardy. We missed the 5 o'clock deadline to vacate current premises. Two male employees did their best but the place was a junkyard.

Évaluation :

5

Mr. Whitt is an absolute angel

Évaluation :

3

Facility has roaches

Évaluation :

5

Very nice staff place always clean 🧽

Évaluation :

5

I highly recommend this u-haul storage facility. My only caveat is that often when you call you get transferred to a call center when you need to speak to the local employees.

Évaluation :

1

The card access to the storage was always an issue there are people living in there storages it’s very unsafe can easily get rape or hurt cameras are not working and NO ONE REALLY CARES I reported the people living in the storage and I was told that the people living in them has to do what they have to do and that if they were in that situation they would do the same also the items left from people lasted to many days nails in the parking area I had to fix my tires at my expense to much to list.For the price that they charge for these storage at this location is not worth it oh the bathroom is always dirty people bathed in them

Évaluation :

5

Staff were competent, swift and friendly. Amazing Staff!

Évaluation :

3

My only issue is that it took three phone calls for them to close out my account. After three calls and 14 days of being out of the unit they finally closed out the account. Also a letter with my daughter's name on the envelope but my name on the letter was sent out. This is very unprofessional and was the only way I knew it was still saying I owed after the first two calls and the promise to close the account.

Évaluation :

5

Mr. James was very very helpful and understanding! He made access to the storage facility very comfortable! Because of his customer service I would definitely recommend and rent a unit here again! -Kenitra

Évaluation :

3

Only issue was there was items in the storage unit and then I had to choose a different one that was bigger and cost more. Staff was very helpful about everything

Évaluation :

1

Your staff is high all the time and were just talking with each other and ignoring us. The access cards worked only half the time. There are homeless ppl living in some units and the staff was washing there personal vehicles when i needed access. And the manager doesn't answer his number

Évaluation :

5

I wish the storage hours were 24 hours lol

Évaluation :

2

First attendant who helped did not know what he was doing, card was not fully activated. Came back and second attendant seemed to know more but then left in the middle of helping us. Felt very discarded and entire process was insanely slow and inefficient.

Évaluation :

5

Great customer service and the overall facility/unit was always clean.

Évaluation :

2

There is roaches and I brought them home with me I tried talking to a manger and never heard back very disappointing

Évaluation :

5

I was informed by email that a lock would be waiting inside my unit and it was not. I had to go purchase one

Évaluation :

3

Staff was great. Climate controlled storage and good lighting. Facility secure but perhaps overly so as often access was not easy (using large sliding doors) even with the access card during the day. This may be due to the surrounding area and limited staff. Also facility needs more staff to help keep ahead of maintenance/ clean up. Not horrible but could tell they were short staffed. Think this delays making units available again once the are vacated. Finally only one flat cart for moving items. There were twoatterss carts but only one all purpose flat cart.

Évaluation :

4

Merci

Évaluation :

5

i just didn’t understand why they gave us cards to get in after hours and still wasn’t able to get in after hours

Évaluation :

5

I had a unit at this facility since 2019 and nvr once had a problem! The staff were great nd the unit itself was worth the money. I had a fridge in there for 4 years and it nvr molded up!

Évaluation :

3

The new manager was quite rude and sarcastic and the reason I moved my things. I was late paying my rent, and when I went to get a few things out of storage almost 2 weeks later there was an extra lock on my unit. When I asked the person up front why, he said he didn't know because my status was paid in the system. The manager then asked what unit so he could see why, he then says I never got around to it, to take it off. I said but what if I came in after hours? His response was, well you were late paying so I'm late removing the lock. Quite unprofessional and I will never patronize this U-Haul storage facility ever again.

Évaluation :

5

Mr. Riggs was very helpful courteous and knowledgeable. He explained all the terms and conditions and expectations.I was very pleased.

Évaluation :

5

I moved out on I/28/2023. Please correct your notes.

Évaluation :

1

Got my refund they rented me a room with a lock on door and I waited 2 hours and still didn’t get in it

Évaluation :

4

The only thing that could really be improved is the amount of debris outside the facility and around the facility, to include the parking lot. Otherwise it was a really good experience.

Évaluation :

3

Way way over price for the size of the unit extra space storage is cheaper and same quality but it was convenient only because I had drop my U-Haul trailer off at the same place I got the storage .

Évaluation :

1

No assistance to find storage unit. Too large a facility to just drive around looking. I asked two employees and they didn't know themselves where the entrance was??

Évaluation :

3

S.O.

Évaluation :

5

The only problem I had was they charged my account after I moved out but quickly reversed it .

Évaluation :

3

I had a few issues while there that never got resolved but overall it was a nice facility but it was high in price

Évaluation :

3

I had a problem with get in the storage the same day I rented it. My key didn't work talked to the manager and was told that I wouldn't get charged a late fee for the rental of the truck or anything else. But I was charged because it was in my husband name but his name is on the storage along with mines and my name and number was on the rental of the truck. Haven't talked to anybody yet but I'm sure the manager is going to take care of it.

Évaluation :

4

Very nice staff. The check-in wait time was a little long.

Évaluation :

5

Staff is helpful AND friendly.

Évaluation :

5

Staff is awesome.

Évaluation :

5

Awesome employees that were super friendly and helpfu

Évaluation :

1

Roaches. Went to move out and roaches were everywhere and in everything. The dismissed our complaint. Said it's not their problem and they can't be responsible or liable for everyone who rents there. Be very careful. The roaches we smashed were still there a week later when we went back to complain again.

Évaluation :

5

Sherelle was very pleasant to interact with and took care of me. not only did she have the recommended storage unit I needed, but she was able to change the drop off location of the 10ft. Uhaul I rented, so I could do everything at that location.

Évaluation :

2

The U-Haul was not expected so they want to put the damages on me

Évaluation :

5

Mr. Morris was a great help. He explained everything to me clearly. He was very patient with me

Évaluation :

1

Staff (light skinned African American guy with plaits) was very rude, he's one of reasons I didn't use your facility. The other reason was the roaches. I was willing to move to a different unit within the same facility, however his attitude was horrible and didn't exude any concern for my issues. He need to enroll into a course on how to treat customers.

Évaluation :

4

Your units require bug maintenance, roaches were everywhere. One guy in particular was VERY RUDE. I'm not sure of his name, but he's African American with plaits. He said he got to work at 12pm on 10/18/22.

Évaluation :

5

Thank you for having such a very nice and very helpful Staffs.

Évaluation :

2

Can someone please call me asap 850-661-9483,,,,,I tried to resolve the dispute

Évaluation :

4

A very nice and clean and secure place to store ur things.

Évaluation :

5

Great and convenient!

Évaluation :

5

Ms. Gavin goes above and beyond to assist her customers in every way!!

Évaluation :

3

Would have liked a bigger storage, but was told there were none available

Évaluation :

5

merci

Évaluation :

5

Will always be an U-Haul customer.

Évaluation :