Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest

1 333 évaluations

5010 W Tennessee St   Tallahassee, FL 32304

(850) 576-2317

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 576-2317

5010 W Tennessee St
Tallahassee, FL 32304

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The name of the driver who delivered and picked up the containers was Shari Lau and she was awesome! She gave me helpful tips for loading as well.

So Young K. 
Évaluation :
4

Efficient return layout; friendly staff!

Douglas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan L. 
Évaluation :
2

After spending well over some $6 500 dollars on my move, was DENIED a free month rental of storage at this facility ! Movers should be aware of the practices utilized by U-Haul when it comes to payments. Once they get your credit card or Debit card information, one will be continually charged without notice !

Waylen N B.  |  Premières impressions 
Évaluation :
1

I had to dispute my credit card because you people are trying to charge me an extra fee

Dawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVETTA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASINA P. 
Évaluation :
5

Always fantastic I rent a lot of vans.

DAVID B. 
Évaluation :
2

Honor the reservations you all set. I reserved a specific truck weeks ahead of time and was told the afternoon before the morning we moved it was not available and Id have to head to the other side of town to get the alternate truck that was too large for our former residence. This delayed our move, the movers, and I had to cancel the trailer for space reasons and had to drive back the next day to obtain my car.

DOMINIC R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nilda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL G. 
Évaluation :
4

Professional and courteous staff

MICHAEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Decody F.  |  Expérience générale 
Évaluation :
1

It is very horrible costumer service, not very inviting I guess because they have what I needed which was a truck they didn't feel it was Important to have good service first I was sent to several different locations to get a truck then the truck I got was a road hazard I could have got killed driving it the road side assistance man was very afraid to drive it but I guess his job depended on it and his life didn't matter the driver that followed him to the next location noticed how the truck would not stay on the road it was just bad

MELISSA M. 
Évaluation :
5

Our compliments to everyone at UHaul. We appreciate the care taken with our things and loading/unloading. We are very thankful for all you did.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tramone c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMORII G.  |  Expérience générale 
Évaluation :
4

A Roach problem

dakadra s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTonya J. 
Évaluation :
5

To whom it may concern my experience at this Exstablishment was very good very professional

ECRES R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIONNA A. 
Évaluation :
5

They are always professional.

AKIMA A. 
Évaluation :
5

Excellent

KIRK P. 
Évaluation :
5

Keep doing what you are doing. The store is clean and the climate is very comfortable.

AKIMA A. 
Évaluation :
5

Merry Christmas and Happy New Year 2022. Continue to be the utmost professionals that I've experienced working with during this life transition and relocation in my life. Merci.

Adrienne A. 
Évaluation :
5

Vontae was very professional.

KIRK P. 
Évaluation :
5

The young sales lady was professional and very friendly and helpful couldn't ask for a better sales person we was very happy with her very patient.

patricia r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola O. 
Évaluation :
3

I was overcharged for mileage and no one will answer the phone or address the concerns😫

SAMONE F. 
Évaluation :
1

No employee available to help when we arrived for over 20 min. Store was completely empty with a huge line. The Location did not have the 2 furniture dollies we requested along with the truck. The employee sent us to another location (after I had to ask her to find the items at another location ) that also didn't have the correct number of furniture dollies we needed. After the delay at the store and driving around town looking for a dolly we were late for our movers and our day became very stressful. This is the second time I use uhaul and both times there was an issue. Uhaul is not reliable and I will not be using this company again.

JULIO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
5

This is a very, very nice place! The staff, experience, equipment were absolutely fantastic!

EARNIE B. 
Évaluation :
2

The staff never answer the phone . They over charge me on the storage I will not be back

Andrew S.  |  Expérience générale 
Évaluation :
4

I had to wait 40 minutes for the vehicle to be cleaned. After I departed with the vehicle, I discovered the ash tray was filthy with cigarette ashes, and the lower storage compartment in the center console had a sticky, dirty coating of filth. In addition, the windshield was covered with bug splat, and on the driver's side of the windshield there were black streaks that looked like windshield wiper residue.

Michael K. 
Évaluation :
1

Due to an employee not checking my containers in on time they were late getting to me on the date I needed. Luckily but jumping through hoops they were able to get me my containers a day late instead of 5 days late. And now due to a different employee not checking in the empty containers UHaul is now trying to charge me a months rent on something they have and is no longer under my care.

Jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
5

The entire staff was professional and friendly

Mary Ann W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLIFFORD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DICARRIO J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jaylah b.  |  Online Move In 
Évaluation :
1

Sharellel the manager on duty was very rude I ask her for corporate number she lied and gave the the store number I was totally unsatisfied and her attitude really was unacceptable I'll be going to another uhaul after her customer service

LARRY B. 
Évaluation :
5

The morning lady and the guy that was on night shift they deserve a raise they was an great help

Aldonius H.  |  Premières impressions 
Évaluation :
5

I always use this location, everyone is always very nice and professional.

JOSEPH G. 
Évaluation :
5

The service was seamless and the experience was great. I walked in and 10-15 minutes. The location is great for dropping off the trailer.

BOBBY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUMPHREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRICK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. 
Évaluation :
5

The young lady who checked in our trailer was on top of things, and got us processed and out of there in less than 5 minutes. Now that's what I call service!

SCOTT A. 
Évaluation :
5

The customer service officer was very cautious and friendly

Emm G. 
Évaluation :
5

Nothing everything was perfect.

JOHN C. 
Évaluation :
5

Thanks for all of your help, with storage and the Uhaul moving truck.

Thahaya B.  |  Expérience générale 
Évaluation :
5

Great staff

JEREMIAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda N. 
Évaluation :
5

The young man walking the yard on 11.22.2021 around 9:45am was awesome. very helpful and he was really busy checking in drop offs. but he took the time to check my trailer in to ease my mind that a record was created. If I had his name I would tell you, very nice young man. Look up who this was and let him know..

JON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jae H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE FRANCIS J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley M. 
Évaluation :
3

Dropping things off with fairly easy. We had clean the back of the truck and had neglected the cab. And when we got there we just asked a could we borrow a broom and they said no you can't. We're going to charge you with the Cabs dirty. Really? Have a couple of brooms on Deck. That customer service.

Lyric K. 
Évaluation :
5

Great communication throughout the process.

hillary M. 
Évaluation :
4

Originally scheduled to return trailer at Harrison Tax Ventures, LLC in Quincy, FL . It was during scheduled operating hours but no one was there. I had to drive way out of my way and drop off at another location.

WILLIAM P. 
Évaluation :
1

You need your staff to talk to people like they post to I would not come back to normal coffee don't know how to talk to people

GLORIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN M J. 
Évaluation :
2

Lessen wait time. I waited over 30 minutes for an employee to come to the office and he didn't take a cordless phone so I could call the store and get him

WILLIAM H. 
Évaluation :
5

The young man working Saturday spoke so low I couldn't hear him and he was FaceTiming a woman while assisting me. He probably needs to be told to deal with customers in a clear voice and not be using his phone.

Darrell W. 
Évaluation :
2

The employee's where lackadaisical, I waited close to 30 minutes to check out after my Uboxes had been emptied largely because the young man behind the counter was too busy playing on his cell phone

GERALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELONDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalexis N P.  |  Online Move In 
Évaluation :
5

Clean the trucks

Heath B. 
Évaluation :
1

Manager on duty had a dry bad attitude. Charged me 40 for fuel when the truck was on empty when I picked it up. I will never use uhaul again

SHAWN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randy s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
1

Learn the process. I simply wanted the boxes dropped off at my old house and then picked up and sent to my new one. That was the arrangement that I paid for and was assured it could happen. As time for picking up of my boxes came near, I called to confirm and was transferred no lower than 12 times and spoke to about 10 different people all completely clueless about the ubox process. I was told over and over that my boxes were required to go to a warehouse first and then schedule to have them taken to my new residence. The experience was a nightmare and in the end I will never be using uhaul for anything in the future.

Michael P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAGAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kareem H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWAYNE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arlesia R. 
Évaluation :
5

The customer service at the Uhaul that I went to was top notch.

glenn B. 
Évaluation :
3

Storage unit roof had a leak and ruined our $1200 brand new mattress. We would gladly recommend this location if our money is refunded for the price of the mattress. Uhaul is in the process of filing a claim. We are waiting on a response. Pictures sent to the management.

Douglas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIONNA A. 
Évaluation :
4

There were minor damage that wasn't marked by an x and your website wouldn't allowed to continue The passenger side sun visor had a piece missing

JIMMIE C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marshall D. 
Évaluation :
1

Read other notices. I have so much on my plate and do not have time or money for ripoffs.

Victoria P. 
Évaluation :
1

I dropped off the truck at night since it was so early. I went back to u haul after trying to speak with them on the phone. No one could give me an answer and I didn't exist. I went up there and spoke with them still couldn't get an exact answer. But said everything was OK. No one could even give me the correct milage except it was less. The money was already deducted from my checking account and (total was paid in full) then last night I got a notice from my bank a payment was declined) you were trying to take another $46 from me. Now I can't put money in my account until I know u aren't trying to rip me off.

Victoria P. 
Évaluation :
5

The return process was very cumbersome (with the app). I think that it would be easier with a person, but it should not be charged a $20 fee.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIO T. 
Évaluation :
4

Everything was pretty good for me.

KELLEY T. 
Évaluation :
5

Rien

VANESSA M. 
Évaluation :
5

Find a way to reduce some of the mobile set-up & check-in requirements.

James W. 
Évaluation :
5

Hire more people

Alec W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C.  |  Premières impressions 
Évaluation :
5

Very professional staff friendly and helpful.

Joseph D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
4

A few ahead me when returning. They just took keys and said a return notification would be sent but it didn't happened until days later i called 800 number for assistant

NANCY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
1

The manager/employees did not answer the phone. The phone rolls over to a call center where Jessica was very polite and took my messages(I did this for 2 days). I never got a return call so I drove to the location to inquire why I was overcharged and why no one attempted to return my call. She said she had been busy which I pointed out there were no customers but me. We were overcharged for mileage by 10 miles (which we wrkte6 down and verified with Google maps) but was only asked if I took a picture of the odometer. FIRST AND LAST TIME RENTING FROM THIS LOCATION!

Carolyn D. 
Évaluation :
5

Ensure the trucks are clean.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fontella B. 
Évaluation :
4

It is huge and only 2 people working. No one responded to our intercom buzzing.

Ira B. 
Évaluation :
5

Electric door unlock buttons & windows

FREDDIE H. 
Évaluation :
3

My rental truck broke down and had to be towed away. Fortunately it was after reaching out destination. However, I was not able to drive it to the designated drop off location, so I drove over to the designated location and talked with someone there. This occurred the morning of the drop off date. I informed them that I attempted to call road side service but was on hold for more than two hours with no results. I was instructed to leave the vehicle and that it would be towed from my location. Because of this I was unable to put the required amount of fuel back in the truck. Five days later I received an email with an additional credit card charge for 4 additional days of rental, a charge for the fuel and additional days of insurance coverage. I called Uhaul customer service to complain about this charge. I had to leave a message and two hours later I received a call back. After explaining the additional charges I was told that I had to talk to the Manager at the drop off location to get the charges looked into. I drove over to the site where the truck was towed and found out that the truck was not checked in until 4 days after it was towed. After some discussion, the clerk at the location called a manager who agreed that the charges were to be reversed. As of 6 days later, I have not received the credit on my card and will be disputing the charges with my credit card company. Attention to detail people. I expect more from Uhaul.

BRADLEY J. 
Évaluation :
5

The lady at the desk in Tallahassee was friendly, and had great customer service. I know people usually just want to send complaints but I wanted you to know you had a great employee there.

MARION G. 
Évaluation :
1

Overcharged

Antwan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA M. 
Évaluation :
3

Fix the dents in the truck

DARRIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catrina c.  |  Premières impressions 
Évaluation :
5

Yes. I love this location. My 2nd time using this location and service. The staff is very very friendly and outstanding.

marc B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L.  |  Premières impressions 
Évaluation :
5

Great staff and excellent customer service.

SUZANNE L.  |  Premières impressions 
Évaluation :
3

Been having difficulty with the service. The uhaul has my information wrong all the time.

Cheri S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elishann G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afef J.  |  Premières impressions 
Évaluation :
1

The fact that the website says that there is gate access until 10:00 p.m. when in fact there is only single door access until 10:00 p.m. as they have locked the sliding glass doors at 8:00 y'all need to clarify that on your website

Aaron C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur B.  |  Premières impressions 
Évaluation :
4

manager was nice and helpful

Jelissa P.  |  Online Move In 
Évaluation :
1

I was charged for an extra day when I was early turning in the uhaul. I was also charged $25 for a "cleaning fee" because I didn't fold all of the moving blankets yet that information wasn't told to me nor did I see that on the contract. So I was charged $89 AFTER I had already paid and my card was on file and the customer service representative didn't tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn't resolved. Worst experience ever.

Charles M.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and accommodating. I would definitely recommend them to anyone in need of equipment rental or storage!

Tiamaya G.  |  Premières impressions 
Évaluation :
5

They was very nice and helpful

cheryl g.  |  Premières impressions 
Évaluation :
4

The staff were very helpful, one of the employees even offered to help me move my things

Jamila L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndi B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shomari m.  |  Premières impressions 
Évaluation :
5

Terrific location

james s.  |  Premières impressions 
Évaluation :
5

Courteous, professional staff.

Royal l.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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