Le client n'a pas laissé de commentaire.Arlesia R.
Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest
Pour nous contacter
Tallahassee, FL 32304
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Storage unit roof had a leak and ruined our 1 200 $brand new mattress. We would gladly recommend this location if our money is refunded for the price of the mattress. Uhaul is in the process of filing a claim. We are waiting on a response. Pictures sent to the management.Douglas B. | Expérience générale
Le client n'a pas laissé de commentaire.Marshall D.
Read other notices. I have so much on my plate and do not have time or money for ripoffs.Victoria P.
I dropped off the truck at night since it was so early. I went back to u haul after trying to speak with them on the phone. No one could give me an answer and I didn't exist. I went up there and spoke with them still couldn't get an exact answer. But said everything was OK. No one could even give me the correct milage except it was less. The money was already deducted from my checking account and (total was paid in full) then last night I got a notice from my bank a payment was declined) you were trying to take another 46 $from me. Now I can't put money in my account until I know u aren't trying to rip me off.Victoria P.
The return process was very cumbersome (with the app). I think that it would be easier with a person, but it should not be charged a 20 $fee.William S.
Le client n'a pas laissé de commentaire.MICHAEL G.
Le client n'a pas laissé de commentaire.DARIO T.
Everything was pretty good for me.KELLEY T.
Le client n'a pas laissé de commentaire.Brittany K. | Expérience générale
Find a way to reduce some of the mobile set-up & check-in requirements.James W.
Hire more peopleAlec W.
Le client n'a pas laissé de commentaire.Andrew C. | Premières impressions
Very professional staff friendly and helpful.Joseph D. | Premières impressions
Le client n'a pas laissé de commentaire.Jason H.
A few ahead me when returning. They just took keys and said a return notification would be sent but it didn't happened until days later i called 800 number for assistantNANCY B.
Le client n'a pas laissé de commentaire.Jason H.
The manager/employees did not answer the phone. The phone rolls over to a call center where Jessica was very polite and took my messages(I did this for 2 days). I never got a return call so I drove to the location to inquire why I was overcharged and why no one attempted to return my call. She said she had been busy which I pointed out there were no customers but me. We were overcharged for mileage by 10 miles (which we wrkte6 down and verified with Google maps) but was only asked if I took a picture of the odometer. FIRST AND LAST TIME RENTING FROM THIS LOCATION!Carolyn D.
Ensure the trucks are clean.Nicholas D.
Le client n'a pas laissé de commentaire.Fontella B.
It is huge and only 2 people working. No one responded to our intercom buzzing.Ira B.
Electric door unlock buttons & windowsFREDDIE H.
My rental truck broke down and had to be towed away. Fortunately it was after reaching out destination. However, I was not able to drive it to the designated drop off location, so I drove over to the designated location and talked with someone there. This occurred the morning of the drop off date. I informed them that I attempted to call road side service but was on hold for more than two hours with no results. I was instructed to leave the vehicle and that it would be towed from my location. Because of this I was unable to put the required amount of fuel back in the truck. Five days later I received an email with an additional credit card charge for 4 additional days of rental, a charge for the fuel and additional days of insurance coverage. I called Uhaul customer service to complain about this charge. I had to leave a message and two hours later I received a call back. After explaining the additional charges I was told that I had to talk to the Manager at the drop off location to get the charges looked into. I drove over to the site where the truck was towed and found out that the truck was not checked in until 4 days after it was towed. After some discussion, the clerk at the location called a manager who agreed that the charges were to be reversed. As of 6 days later, I have not received the credit on my card and will be disputing the charges with my credit card company. Attention to detail people. I expect more from Uhaul.BRADLEY J.
The lady at the desk in Tallahassee was friendly, and had great customer service. I know people usually just want to send complaints but I wanted you to know you had a great employee there.MARION G.
Le client n'a pas laissé de commentaire.JAMIE P. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca R. | Expérience générale
Le client n'a pas laissé de commentaire.ERIC H.
Le client n'a pas laissé de commentaire.PAMELA M.
Fix the dents in the truckDARRIN P.
I left my purse in the truck. I contacted the location as soon as I noticed it was gone. They said the truck had been rented out again but they did not see anything when they cleaned the truck. I put my purse behind the driver's seat with the sun-shield. If they had cleaned the truck and put the sun-shield up they would have had to see my purse. I went in twice to try to get them to call the person who had rented the truck. They assured me they would. I also contacted the home office and they assured me they would send an email to the manager of that location. When I went back in the following Saturday (the truck was due back on Sunday) they told me it had already been turned in and gone back out. The contacted the new renter but he did not see my purse inside the truck. When one of the employees spoke with the other employee who had taken my information he told him he and not tried to contact the man who rented the truck after me. My purse contained all of my credit cards, medical cards, personal family information, and the social security cards for my two children. They informed me they could not locate the information on the man who rented the truck after me, so effectively there was nothing I could do. This is extremely poor customer service if not outright theft. I will never use this location again and will advise others of the same.SHARON F.
Nothing. all went greatJames K.
Le client n'a pas laissé de commentaire.Dawn H.
Le client n'a pas laissé de commentaire.YOLANDA G.
Le client n'a pas laissé de commentaire.LAURA L.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
After further review, the rate charged at close out was higher than when we rented the vehicle.JAMES G.
Everything was dry, clean and in great condition, looked like I just packed it!Judy S.
We were directed to three different locations in the Tallahassee area to drop off the truck we rented. We were told that there was no more room on the lot and ultimately had to drive several miles out of town to return the rental. This is completely unacceptable and will cause us not to rent from U-Haul ever again.Marsha D.
Le client n'a pas laissé de commentaire.billy S.
Le client n'a pas laissé de commentaire.ALEXANDER A. | Premières impressions
This is a very good storage clean and climated , so, whatever you put there is gonna keep well, I highly recomend thisJOSE A. | Expérience générale
When I pulled up to the drop off location, a female employee saw me and started walking away. She got in her vehicle and left. I guess it was her quitting time. I noticed a sign at the check in point that said a representative would be out to assist and for me to wait in the equipment/vehicle. I waited for 15 minutes and no one came out. I decided to go inside to see if anyone was there. I found a male employee sitting behind the desk with earbuds in his ears and playing on his cell phone. I started to hand him my contract to complete the check in. He brushed me off and said that he would send me a receipt via email. There was no check in while I was there. I'm a retired military veteran and a supervisor for several employees in the Southeast U.S., and I can tell you for one thing that if I had someone that was under my supervision, he would not be working for me, or my organization for very long.Russell W.
Le client n'a pas laissé de commentaire.Chen S.
The manager here helped me several times. Each time, she was professional, courteous and extremely nice. She is great!Joey W. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
No one when I walked in. The return after hours very complicated and was not warned about it. Rather deal with real customer service.MARLON C.
I was given a key by the lady attendant, then told to go to Row EE. I was raining incredibly hard here in Tallahassee, Fl today. I had to attempt to locate the truck myself, all the while getting soak and wet. I could not find the truck, so I went back into the building dripping wet. Again she pointed out the area the truck was in and sends me back out so I there, all the while getting everything piece of clothing I had on even more dripping wet. I still could not find the truck! Finally, after I went back inside and politely expressed my aggravation, she decided to finally went out the the rain to find the truck and bring it up to me. I will never ever use that location again and will never ever recommend that location! Very very poor customer service. So what can you do??? Train your employees on good customer service. Especially this location! Since until now, have never been disappointed with U-haul or their service!John S.
Le client n'a pas laissé de commentaire.HANNAH F. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle R. | Expérience générale
Le client n'a pas laissé de commentaire.debbie s. | Expérience générale
Have accurate drop off locations on your website. I was VERY UNHAPPY when I arrived at the drop off site I selected when I made the reservation (on Capital Circle NE) only to be told that I would have to drive across town to make the return. The drop off site was 45 minutes away from my house (1,5 hours round trip), yet there were several uhaul pickup locations much closer. I will certainly think twice before using uhaul again.David W.
Le client n'a pas laissé de commentaire.MICHAEL B.
Honestly while the facility is nice, the staff negates all of that by being the most rude and non helpful personnel EVER! The ONLY Person who was helpful was Berry and she was AMAZING. If not for her, i would say this place isn't worth even considering.Gloria H. | Expérience générale
Le client n'a pas laissé de commentaire.Marlene B.
Great customer service!!!Precious B.
Le client n'a pas laissé de commentaire.catrina C.
Love itjeffrey R.
Great and friendly customer servicemay A.
Service was completed in a most professional manner! This included check out and return of the trailer.lani B.
Le client n'a pas laissé de commentaire.Clement C.
She's always so friendly and on time!BRIONNA A.
Le client n'a pas laissé de commentaire.SAMUEL M.
Le client n'a pas laissé de commentaire.catrina c. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.DYLAN E.
Le client n'a pas laissé de commentaire.joey E.
Le client n'a pas laissé de commentaire.MAMI O m. | Expérience générale
Le client n'a pas laissé de commentaire.SHELBY B.
Yes. I love this location. My 2nd time using this location and service. The staff is very very friendly and outstanding.marc B. | Premières impressions
Bad customer service; needs more staff. Also would be helpful if locks to storage doors were open sooner.MAMI M.
Le client n'a pas laissé de commentaire.GREGORY G.
Le client n'a pas laissé de commentaire.Angel S. | Expérience générale
Hire additional staffing. I have to wait over an hour to pick up the trailer I had reserved and rented online.Keith G.
I went to my scheduled drop off location and they told me they were full. Then I had to go 3 miles up the road to another one. Someone yelled for me to follow him. About another mile further I saw some trucks and they unhitched me. No receipt no check the guy just drove off. A week later a got a receipt today and says I dropped it off on Saturday instead of Friday. I don't think I paid extra but this whole ordeal was a mess. Makes me want to buy my own trailer.Christina S.
Le client n'a pas laissé de commentaire.Mary K. | Expérience générale
No one told me that the UHaul at my destination might not be able to deliver the U-Box if things shifted on the trip. Last minute scramble to hire movers to move stuff from the UHaul to my house was not appreciated.T J A.
Check in was not great. Rep said they would email receipt, but I got a notice a few days later saying I never returned trailer. Took 45 minutes of phone calls to get it cleared up. Not a great experience at that point.Richard A.
Le client n'a pas laissé de commentaire.Matthew D. | Expérience générale
Le client n'a pas laissé de commentaire.Brian S. | Expérience générale
Le client n'a pas laissé de commentaire.BRONSON N. | Expérience générale
Le client n'a pas laissé de commentaire.Julia S. | Expérience générale
Le client n'a pas laissé de commentaire.RANDALL J. | Expérience générale
The place is huge and the front door was really hard to find. The drop off area is super confusing to get to because there are so many trucks parked right close to the door. I dropped off the trailer just before closing time and the only thing the two guys working were concerned about was closing the place. Once I got the trailer unhooked the guys said that I was good to go and thanked me. However, the next morning I checked online and the trailer had not been checked in. It took a call to u-haul (national) (long wait on hold) to correct it. That person had to send an email to the manager of the local place to make sure it got checked it properly. It happened several hours later and I never got a confirmation call like the email requested.Andrew S.
The person who helped us to drop of the trucks at drop of location was extremely knowledgeable and helpful! Unfortunately, we forget his name! He explained us how to operate the dropping of process next time when we need it. He was super nice and patient with us since we have language issues. English is not our first language. Overall we pleased and happy with service! Merci.Yury S.
My only issue I had through the whole process was just the really long wait times to speak to someone about my rental and/or being transferred to other people to help would also have a very long wait time. One time I spoke with Stacey in Tallahassee I think and she was AMAZING.Donna A.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.Michelle R.
Le client n'a pas laissé de commentaire.Dave M.
Le client n'a pas laissé de commentaire.michael L.
Le client n'a pas laissé de commentaire.Leonard C.
We signed up for one location and were transferred to another. We prepaid for the summer but the payment didn't get transferred. It was a nightmare trying to get the billing straightened out each month.Kelley G. | Expérience générale
This place was a breath of fresh air compared to where we picked up the truck!!jessica A.
Le client n'a pas laissé de commentaire.Lakina B. | Expérience générale
Le client n'a pas laissé de commentaire.Alexanderia W.
Le client n'a pas laissé de commentaire.CARRIE B.
It was closed when I arrived. The office is so hard to to find because the center is huge!!. Need signs pointing where office is located. I cane in the side of the center. I was so lost and confused.Karen H.
Le client n'a pas laissé de commentaire.WILLIAM W.
The truck worked and was able to get the job done. The truck needed some maintenance on the mechanical components and the driver-side door weather seal. No trash from the previous user, but found nail clipping in the cup holder.Matthew S.
Great location in Tally with friendly, helpful employees - a perfect place for FSU students to store their personal effects over the summer!CINDY R.
Just don’t like how my rate increased while I was renting the storage unitWendy R. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.FONNY J.
Just make sure they update your account at the time you bring it back and you get a receiptWendy R.
The employees positive attitudes made this the best U-Haul experience I've ever had. Every single employee I came into contact with was so nice and upbeat.Jodie S.
Le client n'a pas laissé de commentaire.Richard J. | Expérience générale
I appreciated the safety lock you guys added but it might be a good thing to tell people so they don’t freak out when they get to their unit (or maybe you guys did tell me and I didn’t notice oops)molly m. | Expérience générale
I would definitely use again.William D. | Expérience générale
It was very busy but we were quickly helped. Very good experience.Thomas G.
Manager Shorel and her staff were cordial and helpful. Will be booking additional reservations shortlyDurk F. | Expérience générale
The staff was very friendly and helpful to me if I ever need a storage unit I will be backDavid K. | Expérience générale
Le client n'a pas laissé de commentaire.VINCENT F.
Place smelled like trash when we arrived to move outLloyd C. | Expérience générale
Le client n'a pas laissé de commentaire.robert c. | Premières impressions
Le client n'a pas laissé de commentaire.Steve T.
They were truly helpful I had came up to move my daughter into her apartment for school didn't realize I was supposed to make a 24 hour arrangements for the u-box to be brought up. But she told me to come back later and she will have it ready. It was I always get excellent service at this establishmentKaren E.
Le client n'a pas laissé de commentaire.Summar B.
Le client n'a pas laissé de commentaire.STEPHEN W.
Le client n'a pas laissé de commentaire.ALAN L.
Why get jerked aroundjim M.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Le client n'a pas laissé de commentaire.GABRIEL C.
I picked up the car with a half of the gas tank and then return it with 3/8 gas tank. My trip was 33 miles. They charged me 6 gals that equaled 25 $for 33 miles. 5mpg for a truck, that was ridiculous and irrational. I won't never rent a car or recommend to you renting a car here, Uhaul.Khanh H.
Le client n'a pas laissé de commentaire.Jacqueline G. | Expérience générale
Helpful staffGeorge D.
Awful customer experience with setting up pickup and delivery of box !!! Never use uhaul again. Asked to have manager contact me and never didMegan G.
Overall experience was excellent. Hassle free, easy to reserve and return.PATRICK H.
Le client n'a pas laissé de commentaire.SHANE B.
Le client n'a pas laissé de commentaire.COLE T.
Le client n'a pas laissé de commentaire.Melanie S. | Expérience générale
Easy online returnDaphne W.
Le client n'a pas laissé de commentaire.Christopher J.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.CHARLES L. | Premières impressions
Le client n'a pas laissé de commentaire.Carleton C. | Expérience générale
No commentLaSophie N. | Expérience générale
Le client n'a pas laissé de commentaire.Cory A. | Expérience générale
Great staff and excellent customer service.SUZANNE L. | Premières impressions
Le client n'a pas laissé de commentaire.Joshanda J. | Expérience générale
Le client n'a pas laissé de commentaire.danielle b. | Expérience générale
The manager was very helpful and was able to locate my reservation quickly and was very organized. She has excellent interpersonal and customer service skills.Durk F. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL W. | Premières impressions
Le client n'a pas laissé de commentaire.SUSANN M. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal T. | Expérience générale
Le client n'a pas laissé de commentaire.Brian S. | Premières impressions
Been having difficulty with the service. The uhaul has my information wrong all the time.Cheri S. | Premières impressions
Le client n'a pas laissé de commentaire.Elishann G. | Premières impressions
Le client n'a pas laissé de commentaire.Afef J. | Premières impressions
The customer service by the staff at this facility was outstanding!Suzanne T L. | Expérience générale
Le client n'a pas laissé de commentaire.MARGARITA L. | Expérience générale
The fact that the website says that there is gate access until 10:00 p.m. when in fact there is only single door access until 10:00 p.m. as they have locked the sliding glass doors at 8:00 y'all need to clarify that on your websiteAaron C. | Online Move In
The staff at this location is Outstanding! They are super busy but are professional, helpful and friendly.Gloria S. | Expérience générale
Please have staff attend to restroom cleanliness/sanitation and tissue needs. Family unable to utilize restroom due to poor condition on several occasions.erline or willy g. | Expérience générale
The facility itself amd the customer service was good. My complaint is that there should be signs directing customers to the office. My only other complaint is somewhat unrelated since I made the reservation at a separate location; my storage unit is too small for what I asked for.Vanessa J. | Premières impressions
Le client n'a pas laissé de commentaire.CIERA M. | Premières impressions
No commentLaSophie N. | Premières impressions
Le client n'a pas laissé de commentaire.Beverly M. | Expérience générale
Le client n'a pas laissé de commentaire.Arthur B. | Premières impressions
Le client n'a pas laissé de commentaire.Jackie L. | Expérience générale
Le client n'a pas laissé de commentaire.Tristan L. | Premières impressions
Le client n'a pas laissé de commentaire.GREGORY H. | Premières impressions
Le client n'a pas laissé de commentaire.Abby R. | Online Move In
Prices are a bit high, but the overall experience was greatDaryl M. | Expérience générale
Le client n'a pas laissé de commentaire.Richard J. | Premières impressions
Le client n'a pas laissé de commentaire.Gabrielle R. | Expérience générale
Le client n'a pas laissé de commentaire.RASHAD J. | Expérience générale
Exactly what I needed.William D. | Premières impressions
Le client n'a pas laissé de commentaire.Harold T. | Expérience générale
I was disappointed that the ac was not working the last few months of me renting this unit in a "climate controlled" building. I also found dead spiders and roaches in my unit. I will say the staff was always helpful and nice everytime I needed assistance!Brandis T. | Expérience générale
The general manager gave me detailed information on our unit. She was extremely nice and professional.Joey W. | Online Move In
Le client n'a pas laissé de commentaire.olivia C. | Premières impressions
Le client n'a pas laissé de commentaire.theresa h. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie S. | Premières impressions
manager was nice and helpfulJelissa P. | Online Move In
Smooth process. Highly recommend.Tyquan S. | Online Move In
Le client n'a pas laissé de commentaire.Judson C. | Premières impressions
Very nice and kind people. Would the be happy to rent again.Celia C. | Expérience générale
The office staff was great abd very helpful, but the two movers were a hour late getting to me. I called to cancel, but no one answered the phone. The shorter guy seemed to have a attitude and wasn't much help to his partner, who did most of the work. I wouldn't recommend paying for U Haul movers.Shawanna R. | Premières impressions
Le client n'a pas laissé de commentaire.michael c. | Premières impressions
I was charged for an extra day when I was early turning in the uhaul. I was also charged 25 $for a "cleaning fee" because I didn't fold all of the moving blankets yet that information wasn't told to me nor did I see that on the contract. So I was charged 89 $AFTER I had already paid and my card was on file and the customer service representative didn't tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn't resolved. Worst experience ever.Charles M. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanne T L. | Premières impressions
The store clerk was wonderful and the manager was easy going.....STEPHANIE B. | Premières impressions
The staff was very helpful and accommodating. I would definitely recommend them to anyone in need of equipment rental or storage!Tiamaya G. | Premières impressions
They was very nice and helpfulcheryl g. | Premières impressions
The staff were very helpful, one of the employees even offered to help me move my thingsJamila L. | Premières impressions
Le client n'a pas laissé de commentaire.Courtney D. | Premières impressions
Le client n'a pas laissé de commentaire.Cyndi B. | Premières impressions
None of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.Stephen H. | Premières impressions
Sheri and Shrell was very very helpful.Debbie W. | Premières impressions
Le client n'a pas laissé de commentaire.shomari m. | Premières impressions
Terrific locationjames s. | Premières impressions
Courteous, professional staff.Royal l. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.