Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest

1019 évaluations

5010 W Tennessee St   Tallahassee, FL 32304

(850) 576-2317

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 576-2317

5010 W Tennessee St
Tallahassee, FL 32304

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff at this location is Outstanding! They are super busy but are professional, helpful and friendly.

Gloria S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sabrina H. 
Évaluation :
5

Please have staff attend to restroom cleanliness/sanitation and tissue needs. Family unable to utilize restroom due to poor condition on several occasions.

erline or willy g.  |  Expérience générale 
Évaluation :
4

The facility itself amd the customer service was good. My complaint is that there should be signs directing customers to the office. My only other complaint is somewhat unrelated since I made the reservation at a separate location; my storage unit is too small for what I asked for.

Vanessa J.  |  Premières impressions 
Évaluation :
3

The giant strip mall of u-haul buildings are uninviting and unkept. The signage was unclear and the first person I asked about their storage had an attitude.

BRIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHELY B. 
Évaluation :
5

Always fast service when dropping off uhaul.

NORMA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIERA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY C. 
Évaluation :
5

No comment

LaSophie N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randall S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Macey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR B. 
Évaluation :
5

U Haul was there for me. Thanks

ANTHONY W. 
Évaluation :
5

Nothing. The young lady was very helpful with everything

brandon J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley V. 
Évaluation :
5

Excellent service!

Sen V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda J. 
Évaluation :
5

Excellent service 100 %

CARMEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley L. 
Évaluation :
5

First time customer! I was highly pleased with my experience. I am not planning on moving again anytime soon but I will be using in the future for any moving anything!!

FRANCES L. 
Évaluation :
5

Not anything more yall did good work no complaints

Vincent C. 
Évaluation :
5

The customer service that we received was excellent. We rented a truck and then ended up needing a storage unit. We will definitely use them in the future.

Shameka B. 
Évaluation :
5

Excellent in store assistance. These ladies know this business well and are excellent communicators.

Gloria S. 
Évaluation :
5

The location and staff was wonderful, the U-haul was clean and had a nice fragrance. My issue is with the reservations department. I placed a reservation and was later contacted because there was actually no availability. The closest pickup was (per their system) 17 miles from my original pick up location (I live 2 miles from the original location) but after picking up and driving back home, I was at 25 miles. I knew at that point it was going to cost me 50,00 $ just for pick up and drop off. I asked the agent if I could return at a local location or be offered a mileage discount since my original reservation had to be canceled. I was offered nothing other than an apology and an offer to wait until Monday, which is when another truck would be available in my area. Great customer service is what builds a lasting relation between a business and its customers.

Felisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Very fast check in and check out. Thanks

Camille D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA B. 
Évaluation :
5

Only complaint was I needed to add additional driver later on n there was no way to get in touch with local store OR anyone at UHaul - didn't have internet to go online.

Camille D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
3

Prices are a bit high, but the overall experience was great

Daryl M.  |  Expérience générale 
Évaluation :
5

Uhaul rep very nice and informative!!

MONICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard J.  |  Premières impressions 
Évaluation :
1

Owner and staff did not explain charges, bordering on fraudulent behavior.

Ross S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Octavius J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle R.  |  Expérience générale 
Évaluation :
5

It was an easy and efficient process. I can't think of anything that would have made it better.

CHARLES H. 
Évaluation :
5

Super nice no issues They had a cart with cleaning products and they were cleaning a trailer when I was there 2 woman

KATHLEEN G. 
Évaluation :
3

My UBOX was 5 days late. Very stressful after moving across the country solo. I cannot get anyone on the phone to speak with me about a late fee they owe me for being so late. Will not go with UHaul or UBOX again.

Avicra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHAD J.  |  Expérience générale 
Évaluation :
5

Exactly what I needed.

William D.  |  Premières impressions 
Évaluation :
5

Have more pick up trucks available

HENRY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUSHAM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis B. 
Évaluation :
5

Keep doing what you are doing 😉

JOE ANN R. 
Évaluation :
4

I'm a satisfied customer thanks UHaul...

TERRON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
2

Rent a clean pickup on the outside as well. Also the truck l rented again did not have key entry on passengers side. What an inconvenience to say the least. I wrote this same complaint the last time l rented this truck. Seems like upper management doesnt care about "INCONVENIENCE". YOU HAVE TO (EVERYTIME) PLACE KEY IN IGNITION UPON OPENING DRIVERS SIDE DOOR TURN KEY TO ON OR START BEFORE THE ALARM GOES OFF (EVERYTIME)!!!!!!!!!!!!!!

GARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold T.  |  Expérience générale 
Évaluation :
3

I was disappointed that the ac was not working the last few months of me renting this unit in a "climate controlled" building. I also found dead spiders and roaches in my unit. I will say the staff was always helpful and nice everytime I needed assistance!

Brandis T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Tennessee st ( Old Harvey's) has the Best customer service!!

Latosha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell L. 
Évaluation :
4

Very efficient return process but I was charged for fuel (~14 $) even though I returned the truck with the same fuel reading as when I pricked it up.

Jamieson W. 
Évaluation :
5

Everything was grewt thank you vinnybshow.com

Denise H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gwendolyn W. 
Évaluation :
5

Rien

Jaleesa B. 
Évaluation :
5

The general manager gave me detailed information on our unit. She was extremely nice and professional.

Joey W.  |  Online Move In 
Évaluation :
5

The location was fast and we were able to drop off the keys / comment on our experience.

RACHEL M. 
Évaluation :
5

Provide drop off location nearer to my home

Heather L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olivia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie S.  |  Premières impressions 
Évaluation :
5

Great job

GUSTAVO A. 
Évaluation :
5

I originally rented a truck with very poor alignment. I brought it back and the staff replaced it with a newer truck without any issues. Outside of that, it was a very smooth and process.

Michael M. 
Évaluation :
5

Excellent service à la clientèle. And the young lady was very helpful I am a very satisfied customer

Twana J. 
Évaluation :
1

The truck was very nasty and sticky and smelled bad. I was overcharged for my rental and I am not happy about that!! I brought the truck back just as I received it and was overcharged!!! Will not recommend this location or go back! 😡😡😡😡. I want my money refunded that shouldn't have been taken from my account! Why was I charged 55 $when the rental was 19 $& 14 for insurance?

Pamela F. 
Évaluation :
4

manager was nice and helpful

Jelissa P.  |  Online Move In 
Évaluation :
5

Everything was great

patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie T. 
Évaluation :
5

Absolutely, nothing. This location is awesome, efficient, personable and excellent customer service. AWESOME!!!!

Linda S. 
Évaluation :
5

Smooth process. Highly recommend.

Tyquan S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judson C.  |  Premières impressions 
Évaluation :
5

I've rented box trucks, pick ups and trailers from U Haul...all great experience! I appreciate the included miles! Pls keep rent prices low including the insurance. My last pick up & trailer combo rent was 30 miles away...u haul should make that 15 miles away.

Clarence G. 
Évaluation :
5

Very nice people

TAKERRIYA B. 
Évaluation :
5

The lady who delivered and picked up my boxes was extremely friendly. Great customer service!

Charles M. 
Évaluation :
5

Even though I reserved a utility trailer at one store, it was not available when I arrived at my appointed time. The attendant there told me that the trailer had been 'double booked'. He went online and found another close by and I was able to get what I needed, but was diverted to a place further away. The second store were aware of the circumstances when I arrived and were able to quickly get me on my way.

Ronald S. 
Évaluation :
5

It Was Great and The Staff was Exceptional. Merci

CHARLETTE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Long N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yolanda S. 
Évaluation :
1

Double charged me I'd never be back

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary N. 
Évaluation :
5

Everyone was very helpful, patient, courteous and prompt. Very impressive in the way they handled all the customers. Thanks for making a difficult move much easier.

KENNETH V. 
Évaluation :
4

Give out free ones.

Andre D. 
Évaluation :
1

You guys called me and switched the truck pick up location 2 hours before after it was scheduled for 2 weeks, then refuse to reimburse me for the extra mileage I was forced to pay to drive to the new location. Also wouldn't let me drop the truck off elsewhere so again I'm paying more for mileage and gas nobody gave a damn though when I called, the woman I spoke to on the phone was incredibly rude so thanks for nothing, I will not be renting with uhaul any longer and I will make sure everyone I know does not rent with uhaul either.

IAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY B. 
Évaluation :
5

**PLEASE NOTE: I signed up online and had 1621 South Monroe St Tallahassee FL as my return location. When I arrived they would not take the truck because it was a one-way rental. The young man who was there on March 29th at around 2:00 in the afternoon was super rude about it. It was almost a "go away" - approach. I told him his location was the one I selected and that was approved online....he didn't care. Just an FYI.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
3

The location was busy with only one person working. Had to wait for some time for assistance returning my trailer. Once it was my turn in line, I was assisted promptly and the lady was very nice. More staffing needed on Saturday mornings!

Jay S. 
Évaluation :
5

It was all a very good experience

JOE B. 
Évaluation :
4

Cheaper per mile fee.

tyler G. 
Évaluation :
5

Very friendly and knowledgeable. Excellent customer service.

Corey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOMER W. 
Évaluation :
5

Excellent customer service.

Linda S. 
Évaluation :
5

The lady who helped us, can't remember her name, was very very friendly and helpful. She actually made my wife and I feel better after a very stressful morning trying to get something to haul our son's wrecked car.

James D. 
Évaluation :
5

Very nice and kind people. Would the be happy to rent again.

Celia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE L. 
Évaluation :
5

Fix the front door !!!

Bobbie S. 
Évaluation :
3

The office staff was great abd very helpful, but the two movers were a hour late getting to me. I called to cancel, but no one answered the phone. The shorter guy seemed to have a attitude and wasn't much help to his partner, who did most of the work. I wouldn't recommend paying for U Haul movers.

Shawanna R.  |  Premières impressions 
Évaluation :
3

I was charged for fuel even though I replaced all that I used.

Parker R. 
Évaluation :
1

You moved me an extra hour away to pickup a truck and still didn't have the vehicle I reserved that being a pickup truck. I was given a van which could carry the cargo I was moving. So an extra hour to round trip drive, no truck and a stupid van that gets 8 mpg. Yeah, Penske rentals made themselves a new customer today. A waste of $$$ for me using UHaul. No more.

Bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael c.  |  Premières impressions 
Évaluation :
3

The return location was wrong from I had ask for. This could have costed me a lot of money but the drop off location made it right for me.

Wendell M. 
Évaluation :
4

I emptied the contents of my U-Box 3-4 days before my bill was due (2-18-21) yet funds were still taken from my account. Please refund the 69 $back onto the card you have on file. If you see any discrepancies feel free to call me at 850-326-0327.

Michael D. 
Évaluation :
5

The staff was awesome

Tanisha H.  |  Expérience générale 
Évaluation :
3

the drop off address on my receipt had the address as 1000 W 15th street Panama City. That address is a vacant lot in a poor neighborhood 5 miles from the real drop off location. (try that with a trailer!!!!) Should have been 10001 according to the guy at the drop off when I finally figured out where it was. I was pretty stressed out by the time I got there. Mark W

MARK W. 
Évaluation :
4

everything was good

Ronald M. 
Évaluation :
5

The storage facility was very clean and well secure. Staff was courteous. I would highly recommend.

Scott B.  |  Expérience générale 
Évaluation :
1

After reviewing my bank statement with my attorney and the bank it shows after I paid someone in your location ran my card a second time charging me twice . I will going to the location to speak with the manager. I was customer number 7 who went to that location from the state having this done to them. I will get this resolved.

KENYA G. 
Évaluation :
5

Rien

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavetta H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Navell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA R. 
Évaluation :
1

The staff, especially Jessica Wass always rude. Extremely unhelpful. When we would explain situations and say hey we have cancer and have been in the hospital we were met with not our problem you need to pay your bill y'all just don't like paying bills or other nasty statements like this. My very favorite was the very last call on the 27th of January when I picked up the phone to answer and before I could say hello Jessica was on the other end mocking me and how she thought the call would go. Our road has been very hard and long and this 94 $storage was supposed to ease our minds. Your store made it to where I will never shop U-haul again. As my husband, is a disabled veteran we plan to to a great deal of travel into the years of our retirement. U-haul will not be a part of those plans in anyway.

Tim V.  |  Expérience générale 
Évaluation :
4

The manager was great! She was very helpful will recommend!!!

Jennifer L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISA J. 
Évaluation :
5

Everything is just find The friendliness of the workers,just amazing

wanda A. 
Évaluation :
4

The monthly costs is very expensive.

Kimberly D.  |  Expérience générale 
Évaluation :
1

I was charged for an extra day when I was early turning in the uhaul. I was also charged 25 $for a "cleaning fee" because I didn't fold all of the moving blankets yet that information wasn't told to me nor did I see that on the contract. So I was charged 89 $AFTER I had already paid and my card was on file and the customer service representative didn't tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn't resolved. Worst experience ever.

Charles M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne T L.  |  Premières impressions 
Évaluation :
5

Very friendly and accommodating employees.

Bobbie S.  |  Expérience générale 
Évaluation :
5

The store clerk was wonderful and the manager was easy going.....

STEPHANIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and accommodating. I would definitely recommend them to anyone in need of equipment rental or storage!

Tiamaya G.  |  Premières impressions 
Évaluation :
5

They was very nice and helpful

cheryl g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEONTE H.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Sheryl V.  |  Expérience générale 
Évaluation :
5

Highly recommend this U-Haul location. They were very friendly and very accommodating and had the utmost security at their facilities. My items felt safe at all times without any worry.

Satcha S.  |  Expérience générale 
Évaluation :
5

the staff was beyond courteous , very helpful, professional. I wasn't aware that U-Haul even rent storage spaces. I was very please. I would let everyone know about your services. Merci

Sevaughn C.  |  Expérience générale 
Évaluation :
5

It was easy to move in and move out. The staff was helpful when I had questions. I'd use this place again in the future!

Lillian C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S.  |  Expérience générale 
Évaluation :
4

The staff were very helpful, one of the employees even offered to help me move my things

Jamila L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dwight f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN MARIE B.  |  Expérience générale 
Évaluation :
5

Laquandra is the best

Chris K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie S.  |  Expérience générale 
Évaluation :
5

Staff very helpful and kind!

Rylee C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J.  |  Expérience générale 
Évaluation :
5

This location was super convenient! The front office staff was helpful and professional. I was able to complete the contract within minutes and able to move in quickly thereafter. While at U-Haul Storage, I was able to visit often and had no problems accessing my unit. My move out was just as easy - appreciated the quick timing of the whole process!

Yvette B.  |  Expérience générale 
Évaluation :
4

Only compliant....when I needed help I pushed the help button & no one ever answered ever

Maya B.  |  Expérience générale 
Évaluation :
3

The only issue I had was when I went to check out. The female employee was on her phone and none of the employees were wearing masks. She said I was all checked out and I asked "that's it? I don't have to do anything else". She told me I was good to go. This employee had an attitude problem and I had a bad feeling that I wasn't going to be fully checked out. I got a notice 2 weeks later that I was late for my payment even though I had already checked out. The associate who I spoke to when I called regarding this matter was very helpful and she got me officially checked out.

Lauren C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol c.  |  Expérience générale 
Évaluation :
2

I was charged a late fee even though I informed and showed PROOF that fraud was found on my card and it was cancelled, so I had no way of paying.

Cameron B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mirmarie l.  |  Expérience générale 
Évaluation :
5

This UHaul place is great!!!! Everything was clean, employees were friendly and helpful and knowledgeable!!!! Every time we connected with the facility by phone each and every person was extremely helpful in answering our questions and completely fulfilled our needs and went above and beyond our expectations. The staff we came in contact with were terrific. A special Thanks to the manager Sherelle, what a fantastic person!!!!

Francesco M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndi B.  |  Premières impressions 
Évaluation :
5

Sharell was great and the two young men were great as well I can’t remember their name.

gabrielle v.  |  Expérience générale 
Évaluation :
5

Excellent customer service and courteous staff. Everyone, especially Laquandra made my moving experience very easy. Would definitely recommend this facility to others

Monet M.  |  Expérience générale 
Évaluation :
5

Great customer service!

Kierra W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne T L.  |  Expérience générale 
Évaluation :
5

I used them for a home renovation. The movers loved the easy access. And I can say this was the easiest storage set up and use I have done thus far. Will be transferring my other storage over to U-Haul as soon as I have time! Sherelle Gavin was so nice and helpful! Thanks to all.

donna f.  |  Expérience générale 
Évaluation :
5

Excellent staff service inperson and on the phone Rate100 plus

loretta w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie N.  |  Expérience générale 
Évaluation :
5

Manager was very helpful. I would recommend to anyone.

Julie B.  |  Expérience générale 
Évaluation :
5

Complete customer satisfaction and service

Yediydeyah Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen B.  |  Expérience générale 
Évaluation :
5

Wonderful customer service!!! I originally had a reservation for the 20th, and unknown to me if you do not check in after 24 hours of your reservation, it was cancelled. The U-Haul representative informed me of this, and was able to get me into a larger unit that same day, and was able to apply the same discount (1 month free) that I had previously used on my original reservation. Finding and accessing my unit was easy and effortless. AND it was so clean! 10/10!!!

Hannah H.  |  Premières impressions 
Évaluation :
3

A little confusion about my reservation and the location. Worked it out though.

MICHAEL W.  |  Premières impressions 
Évaluation :
5

Great Service

John S.  |  Premières impressions 
Évaluation :
5

I had an incredible experience at this uhaul. Great facility and excellent customer service.

Aaron M.  |  Premières impressions 
Évaluation :
1

the gm for this store was the rudest human i have ever met i will never do business with this place again and will make sure to tell everyone i know as well

kelly p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B.  |  Premières impressions 
Évaluation :
5

No suggestions. No complaints. Everything was organized and pleasant.

Kymberlee D.  |  Expérience générale 
Évaluation :
5

Only negative to report is not being able to reach someone of the phone initially but I am sure this is not the fault of the staff. Once I did speak to the manager she was extremely pleasant and answered all my questions quickly.

Julie B.  |  Premières impressions 
Évaluation :
2

None of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.

Stephen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy c.  |  Expérience générale 
Évaluation :
5

Sheri and Shrell was very very helpful.

Debbie W.  |  Premières impressions 
Évaluation :
5

The customer service I received was amazing! Both girls were so sweet and nice. The girl who specially gave me the information on how to check in and showed me my unit was very helpful and nice. The original unit I got was too small (my fault) and she was able to switch me to a bigger available one and got me the new paper work quickly! She made my stressful moving day a breeze. Merci encore!

Lauren C.  |  Premières impressions 
Évaluation :
5

Nice staff and they’re always really helpful

Precious P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marissa p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shomari m.  |  Premières impressions 
Évaluation :
5

Personalized care far above my expectations. Merci

Maureen W.  |  Expérience générale 
Évaluation :
5

Sherelle and staff were very knowledgeable and professional. I was very impressed by the kindness and excellent service they exhibited. I would recommend this location.

Jamie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin H.  |  Premières impressions 
Évaluation :
5

Laquandra was awesome! The facility was spotless.

Kymberlee D.  |  Premières impressions 
Évaluation :
5

My visit to set up my account was smooth and effortless! I did try to use my access card right away, but it failed. I will call and Ck with management,as it may not be in effect until move in day(june 1) But very easy experience and look forward to a smooth transition! Merci

donna f.  |  Premières impressions 
Évaluation :
5

All of the staff were very friendly, helpful and knowledgable. It was beyond great customer service, it was a great customer experience. Sincerely, Brandon a rising 2nd year FAMU Pharmacy Student's Dad

Brandon T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Premières impressions 
Évaluation :
4

Staff was very helpful

India C.  |  Premières impressions 
Évaluation :
5

Easy and clean

Phillip A.  |  Expérience générale 
Évaluation :
5

The manager out there is wonderful. She was always very nice and seemed happy to be there and happy to help. Give her a raise!

David W.  |  Expérience générale 
Évaluation :
5

All staff members that I encountered were very friendly, quick, and helpful-going above and beyond. I would definitely use this facility again for my storage needs and recommend it to others!!!

Delisa T.  |  Expérience générale 
Évaluation :
4

No access after 5p makes it difficult

katrina w.  |  Expérience générale 
Évaluation :
5

I was very happy with my service today

Linda J.  |  Premières impressions 
Évaluation :
5

The staff was excellent very helpful and curtious

Ruth M.  |  Premières impressions 
Évaluation :
5

Very helpful. Very friendly. The facility was immaculate! Very well maintained!

Lisa M.  |  Expérience générale 
Évaluation :
5

Terrific location

james s.  |  Premières impressions 
Évaluation :
5

Sharelle and her assistant (can't remember her name but she mostly works in the afternoon) are the best. Always goes far and beyond to help and assist with my account. Love their positive attitudes!!!

Ycedrah W.  |  Premières impressions 
Évaluation :
5

I was very pleased to see every time I had to Visit the storage, it was always clean and safe. Thanks again for the security.

lorraine a.  |  Expérience générale 
Évaluation :
5

Non

Melicia L.  |  Expérience générale 
Évaluation :
5

My time requesting a U-Haul Storage was a breeze it took less than 10mins and the Staff was extremely helpful at the Tennessee x Capital Circle location. Even at move out they brought me waters!

Arah J.  |  Expérience générale 
Évaluation :
5

Nice place; great staff!

JOAN M.  |  Expérience générale 
Évaluation :
5

We had a great experience

Kelly S.  |  Expérience générale 
Évaluation :
5

Thank you for keeping my property safe and secure.

Jamene T.  |  Expérience générale 
Évaluation :
4

I was charged a late fee every month even though I was placed on "autopay". I called each month to resolve the matter but there was still always a problem. Other than that everything was great!

Charles V.  |  Expérience générale 
Évaluation :
4

I didn’t have issues outside of not having my auto pay set up as requested initially.

Sarita K.  |  Expérience générale 
Évaluation :
5

Great!!!!

GARTH B.  |  Expérience générale 
Évaluation :
5

No issues.

Ruth A.  |  Expérience générale 
Évaluation :
4

...

STEVEN Y.  |  Expérience générale 
Évaluation :
1

They cancelled my res for 2 uboxs at 8 pm the night before (it incl. pickup) and they gave me a storage unit 30 min from my house the size of 1 Ubox. Had to pay for a truck rental. Rude & no apology

Olivia W.  |  Premières impressions 
Évaluation :
3

S.O.

Michelle M.  |  Premières impressions 
Évaluation :
5

Sharelle Gavin, General Manager, is a true professional and so are her staff. However, some of the other U-Haul stores were horrible. The 1150 Dogwood Dr SE, Conyers, GA 30012

Sebrena W.  |  Premières impressions 
Évaluation :
5

Awesome team. Always readily available.

Jacqueline B.  |  Expérience générale 
Évaluation :
5

It was a very nice place . The employees were great. The security features definitely made me feel safe and that my belongings were secure.

Christopher R.  |  Expérience générale 
Évaluation :
5

Very helpful and courteous staff, clean and organized storefront and storage units, carts on loading bays definitely were a help. I feel good about leaving my possessions there for the summer.

Paul S.  |  Premières impressions 
Évaluation :
5

Great service

KINGSLEY M.  |  Premières impressions 
Évaluation :
5

Great customer service, patience and helpful with explaining everything with ease

Katoria W.  |  Premières impressions 
Évaluation :
4

Great service

chiquetta p.  |  Premières impressions 
Évaluation :
5

Great management.

michael c.  |  Premières impressions 
Évaluation :
5

Just need access to storage with large opening doors after 7 pm too early

Mike Q.  |  Expérience générale 
Évaluation :
4

Clean place.

Marquita A.  |  Expérience générale 
Évaluation :
2

Insurance policy is terrible. You should be able to decline insurance. Two address policy is dumb. Most people only have one address.

Mark K.  |  Premières impressions 
Évaluation :
5

Sherelle was awesome

JAMES S.  |  Premières impressions 
Évaluation :
5

Rental of a U Haul UBox served my needs perfectly could not have rented a better trailer for my needs elsewhere.

James c.  |  Expérience générale 
Évaluation :
5

The office clerks were very helpful, courteous, and respectful. I was very appreciative of their expertise and great customer service. I would definitely recommend this U-Haul office to anyone.

Delisa T.  |  Premières impressions 
Évaluation :
5

I did not visit the storage facility because I used Uboxes for my move. They were stored at the facility for a little over a week. The driver who delivered my Uboxes, Shari, was outstanding!

Stephanie F.  |  Expérience générale 
Évaluation :
5

Courteous, professional staff.

Royal l.  |  Premières impressions 
Évaluation :
5

The staff made me feel like a long time friend! Everyone was extremely helpful and the process for it all was made easy and smooth. Thanks U-haul ! ❤️

Ty S.  |  Expérience générale 
Évaluation :
5

Great experience ,easy process

Quandra K.  |  Premières impressions 
Évaluation :
5

Very clean and safe place. Customer service was excellent

Brian H.  |  Expérience générale 
Évaluation :
5

Very Nice Storage

Thalia w.  |  Expérience générale 
Évaluation :
5

This was the best experience. The young woman I for her name answered all my questions. I would recommend to anyone because of her.

Corya T.  |  Premières impressions 
Évaluation :
1

I was not happy because my box was red to go on 10 but was never ship . I keep call every day and I was toll ship that day . Most I will not use u box again

Albert G.  |  Expérience générale 
Évaluation :
5

Everyone very friendly and helpful.

marta a.  |  Expérience générale 
Évaluation :
5

thank u

Salah G.  |  Expérience générale 
Évaluation :
5

Very helpful! Nice facility and staff

Kevin J.  |  Expérience générale 
Évaluation :
1

I did NOT reserve a storage facility in TALLAHASSEE FL I requested one near PANANA CITY FL, But was told when I arrived that there was no available storage units!

Linda H.  |  Réservation 
Évaluation :
1

This storage company is very unorganized and I was overcharged several times

tracy l.  |  Expérience générale 
Évaluation :
5

very good detail oriented staff and customer satisfaction

Orlando S.  |  Réservation 
Non reviews have been submitted for this location.

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