Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Customer representative at the counter should not put customers on hold to order breakfast. They should also be well aware of the rental equipment the customer is in need of before leaving the store. The young lady who received the van when we returned was a delightful young lady. Thanks.
I will never rent a truck from this company or location and here is why. I rent it yesterday 1/16/21 and no one explained me how to do the checkout online so after I dropped it off I try to do the checkout and it was asking for the pic but I already look the truck and put the key on the box so I couldn't take the pics but my contract expires on 1/17/21 at 7:00 am so I went there before that trying to get help and Leslie and Fred told me that it was to late because they already did the checkout so I explained them that my contract ends at 7:00 am and they still over charged my card whiteout helping me when my contract wasn't due yet so how I will get charge for something that is not even due???
The person that took the truck in for returns was rude and with 4 or 5 people working there it took almost 15 minutes to return the truck one worker walked right by me one was out in the back room one was washing the floor
God bless and help us to be the best.
I wanted to add another driver after I picked up the truck and was told that I could drop in at any franchise. When I did stop with my friend at another in Plainville, CT franchise they said they could not add the driver and the Capitol Avenue franchise could not be contacted.
Get in and out quicker took bit long with res thats all Great service young men outside was real helpfull Thank u guys
Needed moving truck walked in was greeted and staff was very professional and friendly. Rental was a breeze in and out with ease, and also detail everything for me so I was able to understand exactly what I was being charged for no surprise hidden fees. To all staff who made my moved a stressed free and easy. Thank you, thank you would highly recommend.
It would be nice to be able to guarantee the pick up location and time. It was unfortunate to have to pick up a trailer in Hartford (a busy city) instead of a suburban town that would have been easier to drive out of that I had made the reservation for. I also made the pick up time for 10am and it wasn't available until 3pm, even worse for having to pick it up in the city.
The interior of the truck smelled like cat pee, when I mentioned this at return the person receiving the equipment didn't seem to validate my concern. The staffs interaction with customers needs improvement,as a person in customer service I highly recommend some training on customer relation skills as in all business that sells and provides services customers are paramount.
I didn't receive what I had reserved,paid the same .i had reserved a 18 they gave me a 15 also reserved a dolly didn't have one when I went to pick up and it wasn't it at the location the customer service rep told me I had to pick up.she told me West Hartford I picked up at capital ave.A Big Inconvenience😞
Several employees did not have masks pulled up over mouth and nose. They had mask pulled down on chin. Other than that all were efficient, friendly and helpful
Fantastic ðŸ‘
Absolutely nothing. Kevin was very kind and caring, helping me understand the rental process, what it entails and everything I should know to ensure a safe drive in the truck I rented. Your staff members are all kind and considerate. Give them a bonus. Thank you so much kevin.
Occasionally the line inside moves a bit slowly - often due to people who haven't reserved equipment or something. If that could be improved it would be awesome. The team working there do a great job keeping the equipment clean, are friendly and helpful. I've been there three times in the past month for different things and all three experiences were very good.
Just show where the haul button is in the truck. Otherwise, excellent U-Haul experience with this store.
The truck smelled like cigarette smoke, an issue for people with allergies. Maybe start fining renters for smoking in the truck. Or, offer smoke free options for rentals. The back wall in the van of the truck had brown smears all over it. Is that area not included in the cleaning process?
Everything was good
Nothing at this time.
Availability of equipment was a problem. I had to drive an hour just to pick up equipment. Got email saying equipment was reserved and gaurunteed at a location 15 minutes from me
Nothing!
Greatest....
My account was charged twice. Your representative did not take down my name just said they are aware and I will get a credit in 2-5 days. I need a call back from corporate ASAP! Lillian Alomar. 860-502-0582. I rented on 12/15/20 at the capital Avenue in Hartford CT location.
The Staff did an awesome job, always a pleasure to rent from you.
Keep up the good work.
My only issue was when I arrived at 11am there was only 1 staff person there and it took about 40 min to get help. Some people came after me, saw the line and left. The staff person was doing the best he could and he did a good job, but I feel the general manager should have been notified of staff shortage, and/or the GM should have came and helped his staff. Another staff person did show up right before I left.
Everything was fine, staff were really helpful.
The representative does seem to know what she was doing to many mistakes costing me time and money.
Not enough employee people to handle demand. I was over 45 minutes late getting my equipment so I missed a critical schedule (picking up the car being transported on the same day). My reservation was for 24 hours but missing the pick up schedule meant I needed another 4 hours. Since I arrived less than 5 minutes passed closing time, I was charged for a second day.This is not right. I have written a complaint to request a refund for the second day and have not heard back yet.
No comment was very satisfied
they were busy, professional and efficient. The ladies were holding it down at the beginning of the month...with a smile as well. The location looks like a big upgrade from the past...
Only issue is that there was a truck blocking access in the unload area.
Pros, from beginning to end! Thanks!!
Communication!!! Consistency, STAFF training is highly necessary
Every thing was excellent
Enable easier key pickup from phone checkin
Excellent service !
I went in and reserved a car dolly Gave my credit card number and everything! Showed with my mechanic and his truck to find they rented it to someone else! I then reserved the dolly for the next day showed up with my mechanic again and they hooked it to the truck to find out the tail lights on the trailer didn't work so we couldn't take it! I called corporate they put the blame on the location and said the GM would contact me which they never did! I spent three times what the dolly cost to my mechanic for going out of his way! They didn't even offer a discount or refund! Probably the worst customer service as well I was standing waiting to be helped while two people sat texting on cell phones for almost an hour! While one person was actually working! I will never visit this location again and I'm still waiting on that call from the GM which was promised almost a week ago! I might call the corporate number again real soon just because of the incompetence and lack of customer service! I'm sure the CEO of the company would be real pleased to see this!
List the timings of the definite availability on the website.
There were only a few people in the store, but it took a LONG time to get to me (despite having paid online and having a reservation time). Once I was helped, the help was great and effective.
Nothing to improve. Madeline provided outstanding service. She looked into all details and make sure I received all equipments I need. I will certainly recommend this location to friends/family and other potential customers.
The person is good
Very poor quality customer service and unorganized facility
The young man who helped check me in deserves a raise. Very professional and courteous.
NA
Your Ubox delivery person on Oct. 9 was friendly, efficient and altogether fun. This was an unexpected bonus - we just wanted the box delivered intact and on time. She was great.
The gentleman who helped me with my reservations mobile check-in ended up changing my drop-off location for the next day at an entirely different location, and for 8 AM in the morning. When I made my initial reservation I made it at a location much much closer to me and with time to finish moving that day. Now I was charged for a whole other day because I dropped it off late. If he had only helped me with my mobile check in and not changed around my whole reservation I would not have been charged unfairly. I will be elevating this as far as possible internally.
Office staff rude, diffident to customers. OFFICE STAFF NOT WEARING MASKS Office staff made me feel as if helping me was a burden and going out of their way 2nd bad uhaul experience in a row I'LL NEVER RENT FROM UHAUL AGAIN
Kevin is very professional and helpful! Although the after hour drop off procdure/website doesn't work properly and needs some work to speed up the process. I was trying as well as another customer were not able to complete the drop off. I had to come back the next morning anyway to make sure i wasn't charged additional. Curtis Gamble
for the love of all that is holy, upgrade your reservation system. You have wellmeaning and hardworking employees dealing with a decrepit system.
good people
Excellent customer service. Went above and beyond. I will use this location every time.
THE PERSON WHO ATTENDED ME WAS AN EXCELLENT PERSON AND HELPED ME WITH MY LANGUAGE HER NAME IS MADELINE SANCHEZ THAN YOU MADELINE
I didn't get any discount for smaller truck and had to drive to different town to get a truck
They were courtesy and polite and they had the equipment
The person who checked me in was not wearing a mask, was angry that I was stopping him from looking at Instagram, and barely acknowledged me. He sagged his pants so far I am surprised they didn't fall down. He was very unprofessional. The person who checked me in was the exact opposite. She was professional, helpful, and very welcoming. She is the only reason I would be willing to return to the location in the future. She definitely deserves a raise or promotion.
You need to have more employees working because when I went I was waiting for about 25 minutes and the employees kept passing me say nothing to me improve your employees get more
Not at the moment
More associates to assist customers.
The check in process on the mobile app was less than desired. It should be as easy as picking up a rental car via mobile.
The staff is friendly and patient with customers. I had a a tough time, he checked in and addressed the extension I needed to complete my move. Thank you for being the best part of the move! Appreciate all their help! Thank you!!
The staff is doing a good job but the check in process, especially for trucks, seems very lengthy.
decrease the waiting time on line.
👌
I think you guys doing very good Special with a people like Kevin he is the man he real care about the job he is there to help the costumer Thank you
People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.
I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.
Kevin was great, very helpful and provided great customer service
Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!
Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.
Great Manager he helped me with my unit and provide some additional information
Friendly staff, convenient location, great rates.
Estuve satisfecha con el servicio y lo recomendaría 100% . Gracias por todo.👍🙏
Staff were pleasant and courteous! Facility clean throughout!
The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.
If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill
Excelente muy buen servicio
great place
I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you
Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.
Clear explanations of the parameters of rules and service
Great
Love the place and the people
I was [leased with my experience with U-Haul Storage facility..
I saw rat’s dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.
A little dark inside. I had to find a second unit with higher ceilings for some tall items. There’s not enough parking space for customers. Staff were excellent.
Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.
Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.
Good service, no complaints
The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.
Thanks..
Great staff and building!
Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great
Clean facility and friendly professional people!
Rat poop was in my stuff...I see stray cats all the time and the lighting was poor
Thank you
I would have loved to keep my space but just could not afford it
Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.
Very good.
None
I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Thank you!
Great staff and location
