Évaluations des clients U-Haul Moving & Storage at Capitol Ave
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Capitol Ave
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Hudson H. le
I recommend this location to people all the time. Your employees are the best. Who knew that U-Haul would set the bar for customer service? I've only ever had the best experience there.
Hazelyn O. le
Love the place and the people
Paul Y. le
Very friendly and excellent customer service!
Pearson R. le
Amazing experience!!! The Manager is exceptional. She was managing employees, while simultaneously creating a great experience for me after a long trip. I had my unit and was unloaded in no time.
Ross C. le
Friendly staff
Kalena B. le
My main gripe has to do with the lack of training in regards to the tow dolly. My friend and I had to drive to Bobby G's in Windsor to pick up the Dolly and have it attached. This was all great until we realized it wasn't. After driving 4 hours on the road and pulling into a rest stop, we notice the passenger tire strap had fallen down. After waiting an hour for the tow truck, my friend and I are told by the tow truck drive attendant that nothing about the tow dolly was done correctly. The tire straps were loose on both sides, the car should have been in park, not neutral which would have caused the car to either fly off the Dolly, explode due to overheating from constant tire rotation or catch fire and the chains for the Dolly were never used to secure the tires as a back up. My friend and I were lucky nothing happened on this trip. This is very poor on Uhaul's part for allowing another vendor to outsource services without being properly trained.
carlos h. le
The gentlemen who greeted us Sunday morning when we dropped the transporter trailer off were very helpful friendly and genuinely inquired about our experience. I mentioned the issues with the trailer and they explained how the one way transporter rentals might have a little more wear and tear than the local rentals they offer. It made sense to me and they were extremely helpful. I would definitely use this location again.:
William L. le
So they are claiming a dented bumper was damage I did to the truck. It was there before I ever got into it. They did not even do a walk around with me before I left bc they were to busy at the counter. Now they want to charge me the 150$ deductible? Be aware they will use previous damage to claim on you!!! Not ok!
Paul K. le
26 ft truck returned as mechanical failure and only drivable at idle. I was charged nonetheless
Paul K. le
The 26 ft truck reserved was undriveable within a few blocks and was returned at idle with no reverse. The store put us in a pair of 17 ft trucks Slow but helpful seevice
Bruce L. le
Rented a ford F150 pickup. Set up rental on line, Stopped in Saturday morning, check in went smoothly, truck was ready to go, in good shape, After using truck to haul brush to dump. I diid take some time to clean interior of cab, cleaning off dash and plastic floor area of Cab of dust and dirt. They want a clean cab upon return, blow dirt out bed. topped off gas tank, return went smoothly, Showed adjusted total receipt for actual mileage and emailed receipt. all set.
Jose Orlando M. le
All are excellent I recoment the employees and equipment are nice Thanks
Jennifer H. le
There should be some sort of signage explaining where the line for service begins. People were entering from both sides which was frustrating when newly arrived people were served before people who had been standing in line longer.
SAMANTHA S. le
The location is large as far as rental options available and supply. Easy to get to right off the highway. The owner/manager of the location should appropriately staff. For the last day of the month, there were two workers in the morning, and a long wait time (30-45 mins). Workers have to run the counter and walk out each person to their truck often leaving the floor empty with no staff members. Truck was not swept out in the back or prepped for pick up. We drove through a thunderstorm with torrential downpour and the truck leaked water quite a bit and our couch got wet.
Chris P. le
Check in was awful. Agent unable to handle check in. Seemed unable to use computer correctly.
Hugo M. le
April's estimate of the mileage was within .7 miles, uncanny.
Nitin B. le
The 10' Truck was pretty beaten up and would not properly close the doors. Would recommend better conditioned trucks.
VIRGINA S. le
I was [leased with my experience with U-Haul Storage facility..
Samuel M. le
The tow dolly I rented had a bunch of tiny black x's over it because the fenders were completely destroyed. The staff was great though, they did perfect.
Anna S. le
Your employee April at the Capitol Ave location in Hartford was so professional and friendly. She helped me when I was in a big rush without a reservation and trusted me. She's also bilingual and was so effortless in her ability to be genuine and kind when facing a long line of stressed out people. Super smart and great customer service.
Daniel F. le
No issues at return
Gamaile M. le
My experience was very professional... I like it there
camele d. le
Noting
Nancy G. le
Everything went well I would live everything as is
kate g. le
This location is always great. The representatives were helpful and care whether you get what you need. This time, the representative helped me to select a larger truck because the van I originally reserved was too small for my needs. The representative who checked me back in when I returned the vehicle was very careful to explain the costs and very patient. I appreciate the service at this location and always use this location when I need to rent a truck. A recommendation is to allow business customers to create an account so you can store our information.
Heather S. le
More staff. Lines and delays were very long.
Christopher F. le
The facility was understaffed. If it were not for “O’Neil” and a little understanding, there is no way UHAUL would have been able to honor their scheduled online appointment. O’Neil is a hard working young man and he does it with a smile.
HARRY C. le
Fast service
Warren C. le
The young man who checked us in was very honest and documented that he, too saw 3 roaches running inside the bed of the truck when he opened the back.
FELIX C. le
The service is out standing. And I recommend them to anyone. I only have positive things to say, because they go beyond and above to help you!
Ashley D. le
I had a reservation and there was not a truck available. I got sent to another center and my entire day got delayed. The truck I was given was falling apart and shaking the entire time. I am not happy and would not recommend. The staff did not show much sympathy for the inconveniences well as were quite rude
Lawrence D. le
The poor girl at the counter was absolutely mobbed in the morning because another worker called out with a "family emergency." Many of the other workers noted that the absent worker continually calls out with similar excuses on Saturdays. Management should probably address that. The one girl at the counter kept apologizing to everyone, remained poised and helpful, and did a great job by herself. Other than the long wait to pick up the vehicle, all else went very smoothly.
Julianna H. le
They told me it would take an hour to install, but it ended up taking four hours. I had to push back my trailer pick-up time (it was at a different location), and barely made it by the new time. They were not keeping me up to date on what was taking so long. I kept having to ask. The mechanic who was installing it was nice, but it was his first time. Which is something they should have also mentioned so I would know that it could take a little longer.
Marcos P. le
The oil change light was on and the radio didn’t work wasn’t a good thing on top of not getting what was promised during reservation
Kevin M. le
Very suprised at the high level of customer service. Trucks were clean, ready to go. No problems with checkin/checkout. As the super of a condo complex, I will recommend them in my area. Great work everybody!
algert l. le
That’s the best
Robert M. le
Shaylee (we think this is how to spell her name) was terrific -- as was April (assistant manager) -- and as was the young man who checked us in/out when we returned the truck (we didn't get his names). All were extremely pleasant and helpful. Many thanks!
NAMOI T. le
It was easy to pick up the truck and return it as well. We were quite pleased.
Dianne T. le
The entire Capital Avenue Team was amazing! GM, April was very instrumental to the process and I thank her!
Herman H. le
Call the costumer when requested and explain the charges or the rental I felt over charged and put in 2 request to be contacted and no contact was made
rasheon m. le
Have the owner contact me immediately..
Gerald D. le
Excellent experience, April made the pickup easy and she was very polite, friendly and efficient. The man that helped me hook up the trailer, missed his name, was polite, thorough and quick. A great experience and will return again for all my U-Haul needs. Thank You for great customer service.
Howard K. le
The staff was exceptional!
Bharat B. le
The van I picked up from UHaul Hartford did not have a functional A/C and hence I experienced an uncomfortable ride. Was unable to drive it back to Hartford and visited the Somerville office but was ridiculed by the staff in that branch. Completely expected and unsafe experience with such a reputed company. I expect a discount or a partial refund based on my horrible experience with UHaul. Bharat Behl.
Jonathan M. le
With the exception of $3 in fees I was not made aware of ahead of time, the staff was very professional and courteous and made the moving experience easy. I got the equipment I needed at a reasonable bottom line; would rent from again.
Russell B. le
The whole move and situation worked out really well for us. The 5x8 trailer was the perfect size for us.
Hudson H. le
I was just telling my partner last night that when it comes to customer service and friendly employees, this U-Haul location sets the bar—not only as an equipment rental company but as a company period. You have an amazing staff of helpful, engaging, approachable team members. We have rented trucks from this location several times in the past 10 years, as well as renting a storage space for my mother-in-law. Our experiences have only been positive. Thank you!
DANIEL S. le
Very helpful person at the counter. Very smooth transaction.
PAUL P. le
Absolutely nothing, your team at the Hartford Location was excellent both pick up and return I was in and out both times in under 10 minutes.
Andrew L. le
pick-up and drop off on time and as needed. Staff friendly and helpful. Very positive experience.
Lucy F. le
Absolutely terrible customer service. When I rented the vehicle from Hartford they did not make me aware of the return time explicitly. They did not tell me I was supposed to refill the vehicle with gas. They did not tell me how many miles I was permitted to drive. These post charges are unacceptable based on the lack of information I was given. I am extremely upset and would NEVER recommend this service to anyone. I already paid $140 for the rental and now another $120 for things I was not made aware of? The car was in perfect shape and returned 3 hours after the due date that again, I was not aware of. Uhaul should take greater care educating their employees on how to take care of customers and let them know what their duties are as such.
Amber B. le
Had problems with a hitch that I was told was available and was not. I had to purchase a 10ft trailer at the last minute instead. The manager was supposed to put in a claim and did not. I am looking to be reimbursed for my troubles but have yet to receive any additional information. Will not be recommending to anyone else.
Hector m. le
Good service Thank you ??
Andy H. le
Very helpful
Karen S. le
The check in process was quick, easy and informative. However the check-out process was a complete nightmare. I checked in at 8am on Saturday May 18th at the location on Capitol Ave in Hartford CT. I rented the truck for 4 hours with a return time of 12pm. The two women that were at the front desk in the morning were still there when I returned at noon and they appeared to be extremely understaffed. They kept running outside of the store to assist other customers meanwhile the line inside the store kept growing and customers became angrier at the excessive wait time. At 11:30am I was waiting in line to return the key to my truck and and to buy a tv cover. I waited for an extremely long time while both employees were outside meanwhile the line in the store only kept getting longer. At one point one of the women ran back in the store and asked if anyone was returning their trucks and I said I was but that I also wanted to make a purchase and she asked for me key and ran back out and never returned. After 15 minutes I gave up on purchasing the tv cover and walked out the store. I spotted the woman across the lot standing with the 2 other employees helping one customer. I walked over to her and asked her if I was free to go and she said yes. What an unprofessional experience, I doubt I’d rent from this location again.
Thomas K. le
Truck Mirror on passenger side was not useable , spoke round employee and not able to repair ! Could not find right size Allen
Nelson P. le
I don't really know because for me it was a very fast and professional experience
Douglas N. le
Keep up the great job of taking care of the customer!
monika k. le
The staff who helped me with check-in was great. The customer experience could be improved with simple things like placing a few chairs for elderly or disabled customers waiting in the lobby, signage to indicate where the line starts. Overall this location and its owner have it organized really well.
Mark P. le
very nice staff, process was quick and easy
Anthony B. le
Hartford location was great!
gerald w. le
Have more attendance to service customers, so we don't have to wait for an hour to be serviced, just like in white areas !!!!!
Maria R. le
I just like to say that I rented from U-Haul at this same location several times and so far I have good experience I hope they continue to do the good work they do. I would definitely recommend it to my friends and family. ( most of all I would like to give a big thank you to April April was excellent she help me out in everything and my questions she explain everything step-by-step she was very helpful I understood everything she explain she took the time to explain things good to me. That’s the kind of people you need in every place to work for you someone who takes the time to explain things someone with a smile impatient to listen to what you have to say and who is please everything to you and helps you out thank you so much April for all your help I hope everybody that goes there to rent a U-Haul appreciate you as I did in explaining things to me wonderful customer service keep up the good work. Again thank you very much April . Maria Rodriguez
Lorenzo C. le
Very bad customer service and rude
James G. le
The personnel staff was very positive and very respectful I enjoyed my visit and I will use U-Haul again at that location.
Casey F. le
Great customer service. Quick to fix computer errors where necessary.
Stefanie R. le
Great service, every time.
Daniel M. le
Great job. Friendly staff
Patrick E. le
I made a reservation online for a specific type of truck at a specific time, and I was told that was not available until 6 hours later in the day. The worker never made clear why there was a mixup and did not seem apologetic or enthusiastic to fix my issue. There seemed to be several appropriate trucks in the parking lot so I don't know why I couldn't use those.
John K. le
1. Need to address communication inconsistencies. Told I can change drop-off to a closer( by 7 miles) location but that location told me there would be an extra charge. Before pickup and knowing there is a more convenient drop off uhaul customer service and the pick up location said it was not a problem and no mention of extra fees. 2. Website is inconsistent. 3 times I went through reservation process and with same drop off zip code got 3 different lists of drop off location choices.
Sheila B. le
I saw rat’s dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.
Nerrita F. le
Went to pick up truck and it had a dent on the drivers side door, so I notified the CSR since no one told me prior to picking it up. Apart from that, everything was okay
Andrew G. le
Took a while to get service.
Donald B. le
the clerks were a little slow
Fred S. le
A little dark inside. I had to find a second unit with higher ceilings for some tall items. There’s not enough parking space for customers. Staff were excellent.
MICHAEL T. le
The woman who wrote up our agreement was very helpful! She was both friendly and professional.
EMMA O. le
Good service
Nelson E. le
Everything went well
Alexie B. le
Excelente la mejor atención de parte del personal y los equipos en buen estado
JOVANNA M. le
Both men working the counter were extremely professional and helpful.
Thomas R. le
Everything and everyone were professional and pleasant to deal with! Easy pickup and drop off again. A ++
derrick m. le
Terrible rental experience! Not only did they reschedule my pick up due to overbooking trucks, Inconveniencing me with my help, I’m given a truck the check engine light comes on! To top it off, A week later I’m then contacted claiming notice of damage! A week later? ...Prior dealings with Uhaul were totally more professional than this place here!
Kimberly W. le
Increase staff during peak hours. I called in to see if I could arrive sooner to pick up my rental truck than originally scheduled. I was put on hold for over 10 minutes, with noone coming back to the phone. I called back in, and nobody answered the phone. At the scheduled time to pick up (9AM), you only had one person staffed at the counter on a Saturday which is the busiest time for moving. In addition, the person inaccurately reported the gas tank level upon check out. It took us an additional 20 minutes to correct this with the staff at the counter. It took us multiple times to explain the situation in order for the staff to understand the issue. By the time we drove out of the parking lot, it was close to 10AM.
Vicki A. le
All Representatives on the phone and in-person were outstanding they went above and beyond.
rasheon m. le
You guys should build a gate around there with a padded key so when the store is closed the customer can get the n and out with the key pad..
Donglin J. le
The Cargo Van is 2018 Ford Transit. But the service light was on, oil change is needed. And lots of dents and scratches from exterior. It's not the staff's fault though. The service was great.
Joseph B. le
Very efficient service. Pick.up.tbe ups are always available as requeste!!
George W. le
I had an on-line reservation with all of the required details and it still took 25 minutes to confirm all of the information. Additionally, they had the incorrect drop-off location that was specified in the original on-line reservations.
Carlos C. le
Not much to say . It was a great experience and no hassles .
Latoya K. le
I feel like they should do something about the reservation call center. I made a reservation and when I arrived to the location my details weren’t the same as what I was told when making them. Also at the capitol location I feel they need more people the wait time is unreal. I spent a hr in line and they had the audacity to tell me I had to bring the truck back in 3 hrs instead of 4 because someone else needed the truck that I had reserved first. On top of the fact a hr was killed because of the slownesss and lack of help. There were 3 employees 1 stayed on the phone the whole time and only the manager and the employee that helped me assisted customers. At first the general manager April act as if she couldn’t do anything about it. When I asked for a manager and she stated she was I told her it was a disappointment because this was bad customer service. She blamed everything on the call center and she made it for the 4 hrs. I still feel like this location needs help and better customer service. The guy who helped me did his job the best he could considering he is following behind the manager who doesn’t seem to care! I’ll never come back to this location I’d rather walk with my belongings
Scott B. le
The driver side door was difficult to close, had to have someone push/ slam door from outside to close it. But literally everything else was great, very pleasant experience.
wesley g. le
I ordered a big truck and it was not available to me when I got there because my reservation got screwed up. At the store the rep that fix my reservation was awesome
alma l. le
Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.
Neftali D. le
Make sure that you have employees check correctly the trucks, my gas was not in haft of tank and I told the employee that the transmission was skipping and they tried to out smart me when I am a certified mechanic I had to used the truck as it was dirty in the back the hand truck was not tied and I was charge for it, I also returned the truck with more than a half of tank and they not even appreciate
Amy C. le
I had a reservation online and when I went to the location to pick it up the General Manager said “ Not my problem, not my reservation.They overbook online and I can’t accommodate.” When I responded that “I have a reservation. would you like to see the number? Maybe that will help clear this problem.” The General Manager replied, “No I don’t need to see that, it’s not mine.” The process of renting and the lack of courtesy from the management at this location and overall disrespect felt by how she treated me was horrible. I will never go there again and make sure not to send anyone there either.
Neil T. le
good service - both check in an check out. Very nice truck. online check in made things move quickly..
Alecia F. le
Great work. Bad waiting area. Very cold facility. No heat. But good communication. Good customer service.
Marc B. le
Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.
christopher l. le
Good service, no complaints
Dennis W. le
The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.
JOSE FLAVIO C. le
Thanks..
ELAINE F. le
Great staff and building!
ALLISON C. le
Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great
RYAN M. le
Clean facility and friendly professional people!
Olivia S. le
Rat poop was in my stuff...I see stray cats all the time and the lighting was poor
Steve T. le
Thank you
KIMBERLY F. le
I would have loved to keep my space but just could not afford it
Charity B. le
Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.
PEYTON T. le
Very good.
GALITZA M. le
None
Harish J. le
I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Thank you!
Melissa H. le
Great staff and location