Le client n'a pas laissé de commentaire.
Emma N.Customer Reviews for U-Haul Moving & Storage at Capitol Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I would recommend this location, with a warning; the customer service was terrible. The individuals that I had to deal with, upon returning my rental, were so rude and lazy, I eventually just walked out. I ended up having to pay a late fee for not paying on the spot, but that was better than dealing their very unprofessional customer service reps.
Timothy F.They chargeme one price in the receipt and other different in my credit card.i return the van clean with gas.no scratch at all.all item returned.miles under 5 miles..not good this transaction
Obilio S.Very well satisfied
Julissa A.Only issue I have is that u guys charged me 2x
eric A.the truck's gasoline was almost empty
Patricia T.Capital ave crew is awsome Hartford ct
Veronica W.The staff at the Capitol Avenue location is courteous, professional, and thorough. The vehicle rented was clean and drove as expected. Thank you Team U-Haul Cap Ave!
Gerald B.Another great UHaul experience, I've done several moves in the last few years (family members) and always without any issues...very well run company! Well done!
John F.Equipment was fine but service took 20-235 minutes with online reservation made
John P.It would be nice if there was another step in order to step up while holding on to the truck handle so the person does not fall because the step is too high.
tonya D.Excelente servicio y buen precio y un personal muy amable
Miguel O.The truck was very dirty and smell. They need to do better.
Momodou J.Great staff; very helpful and friendly!
John H B.The truck was beat up- the visor was broken and it was making a knocking sound. The cabin smelled like Marijuana. But I love this location and found the staff very friendly and easy to work with.
Syed H.The staff at this location was great with the excellent of one individual whom charged me a extra day because I was 15mins late dropping the truck off despite putting more gas in the vehicle than I rented it with. I think a bit of leniency could of been used seeing that I spent $344 last week with uhaul.
Jude S.I have not rented a uhaul truck for 3 years now.
Russell R.Be a lot more professional
Aaron B.I made a reservations on two occasions for 7am and both times the store location was not closed, as the the store locator and signage on the door stated that the location open at 7am. I experienced a 30-45 min wait on each occasion.
LisaMarie S.Service was good need more staff members had to wait almost half hour to get hooked up.
EDWIN I.The staff were very friendly and very helpful
Claudine J.I would hire more staff because the wait time was so long specially if someone is just trying to drop off the vehicle. Also I am not happy with how they charged me for two days when I spoke to a representative over the phone and they told me that I would not get charged for two days if I brought that truck in by 1:00 pm which I did. Yet they still charged me and I wasted almost 2 hours just waiting for them to charge me.
Shaira C.Everything is good and very happy
Luis L.Staff was extremely patient and kind I give them five stars
Stephen O.Very professional crew.
Thomas M.Stress free
GEORGE F.Simple and easy- just the way I like it. I felt the trailer rental fee was affordable too.
Michael A.Let ppl know of app to check them self in at time of pickup
Gina L.The trailer was hooked up with the low ball position. I was helped by the Uhaul rep. This caused the bottom of the trailer binding constantly grinding the road. I though that my rear bridge will be turn off. Horrible. Had to stop at some random autoshop, pay cash to fix the problem. Moreover, it turns out that my light on the trailer were not working through the whole trip, even though I bought wiring and ball from Uhaul (Plainville location) and had them installed there. Later on in 10415 N Florida Ave Tampa, FL 33612 i was explained that I am missing fuses. How come?! Paid almost 100$ for not working wiring.
HLEB M.Quiero elogiar al empleados de Hartford dónde recoji el trailer el muchacho muy amable y dedicado , no recuerdo el nombre pero era delgado, muy atento y muy bien el trabajo que realizo
Andres R.Everyone at this location was friendly, helpful and courteous. The trailer was ready as promised. Pick and drop off we're quick and easy. 5 stars for the staff
Richard F.When it came time to return truck, had issue with the Android app -- specifically, it would NOT upload the photos I kept taking (and taking, and taking, and...) of the gas guage and odometer. Thankfully my wife was with me and she has an iPhone, so we downloaded the app on her phone and was able to complete the return without issue. Also, while the cabin wasn't all that messy, it did need some airing out on account of the prior renter's cigarette smoking...or so I thought, until I opened up the ashtray and saw that it had NOT been emptied before I took the truck, so not sure how long that had been the case. The truck did the trick, and I wouldn't NOT recommend someone who needs a moving truck to go with U-Haul.
Michael T.Everyone was wonderful and very pleasant and nice
Ian M.Very easy drop off and pick up. No wait time. Nice, accommodating and friendly service. Would rent from here again.
KIMBERLY H.Truck leaking gasoline on fuel tank
Damaso Q.Very helpful staff. Good equipment.
PHILIP M.Nothing, the customer service was excellent, A+.
Susanne C.The staffs' behavior was not respectful, polite and professional. The way that they treat me when I wanted to return the car, was one of my worst experience.
Ashkan N.I am positively satisfied with your agents that assisted me and would be very happy to recommend my friends and associates to your services. Merci.
EVERTON B.I thought I was over charged I really believe so
Angela L.Rien
Cristina D.Everything was very good.
Mitza G.Everything was great, i had a really good experience!
jaquin P.They need to have better control of the rats in the place when I was walking in there was a big fat rat tuning in the floor and I was glad that my niece diet see it she is very scare of rats place work better to control your problem its not good for business
Madeline H. | Premières impressionsReservation I made didn't work as expected. The Dolly I reserved was not available, price was not reserved, initial odometer and fuel tank level was stated incorrectly. I was requested to pay extra money on dropping the keys although I had to get refund for unused milage and extra filled fuel
KANAN M.Explain details ahead of time
KAYDEAN E.Everything was ok 👌🏾
Keith M.24 hours open.
MARCO D.Merci
Tadae L. | Expérience généraleI have had bad business dealings with U-Haul in 2018 of over charging me in late fees,and also the last time I gave my card number to pay my storage bill, a young lady CSR back in Jan 2022, someone try to charge two grub hub charges for $64 and change each and they try to do some shopping online for $189 and some change, the only reason I know it was from someone who worked at U-Haul because it was a new càrd and that CSR was the only one I gave that number to. So no I will not be recommending no one to rent storage space because they hire dishonest employees. It just so happens that I have security protection on the card and all three transaction were declined and a hold was placed on my card until I notified the bank.
April S. | Expérience généraleLe meilleur
Stanley J. | Premières impressionsI was locked out my storage when my payment was made so that was very inconvenient especially when it was a holiday....
wayne t. | Expérience généraleSome of my property was damaged while in the U-Haul. I reported the damages to the store.
Paul M. | Expérience généraleI've had the pleasure of renting both storage unit and a few trucks. The manager was very understanding, accommodating and professional. Excellent and sufficient customer service from both Kevin and staff.
Tinaka D. | Expérience généraleKevin did a great job assisting me !! Great company representation
Sydnee R. | Premières impressionsGreat People
Miosotis O. | Premières impressionsMis cosas se dañaron con la humedad y tanto dinero qué cobran por mes deberían de incluir seguro la humedad daño mis cosas nuevas no se lo recomiendo a nadie lamentablemente
MARITZA R. | Expérience généraleThe manager and assistant manager were very helpful.
Stephanie C. | Premières impressionsGood with storage; no issues. You pay your monthly fee and belongings are safe and secure. Location is convenient but an update of storage facility would be nice.
TIANJDRA M. | Expérience généraleI requested a first floor storage space because I was storing many heavy boxes after hours. When I got to the facility around 9pm, the storage was on the second floor making it impossible to carry up the boxes. I could not use the storage. After two tries, local staff was able to cancel my reservation and return my payment.
Efrain A. | Expérience généraleAll the staff was very helpful an kind
Troy T. | Premières impressionsThe only problem I had is when I tried to call they were long wait times and sometimes you just didn't get an answer that's not good you need to be able to get in touch with them better other than that my experience with U-Haul storage and trucking it's fine thank you
Cathy T. | Expérience généraleU-haul staff was very helpful in getting me the storage space i needed. They also was understanding in me getting my date mixed up and not having to pay a late fee. This is real good facility.
Earl B. | Expérience généraleKeep up the good work.
alvin h. | Premières impressionsThe representative does seem to know what she was doing to many mistakes costing me time and money.
DEVON W. | Premières impressionsOnly issue is that there was a truck blocking access in the unload area.
Josue C. | Premières impressionsPeople are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95 % of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.
olivia s. | Premières impressionsI lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.
Irene C. | Expérience généraleKevin was great, very helpful and provided great customer service
Taylor R. | Premières impressionsThird year in a row renting from this location - close to the University, great hours of operation, friendly staff!
Douglas N. | Expérience généraleThank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.
Jessica O. | Expérience généraleGreat Manager he helped me with my unit and provide some additional information
ivan p. | Premières impressionsFriendly staff, convenient location, great rates.
Douglas N. | Premières impressionsEstuve satisfecha con el servicio y lo recomendaría 100 % . Gracias por todo.
Ketzy M. | Expérience généraleStaff were pleasant and courteous! Facility clean throughout!
carmen R. | Expérience généraleThe young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.
april s. | Expérience généraleIf you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill
Alexei B. | Expérience généraleExcelente muy buen servicio
Maria O. | Expérience généralegreat place
RONALD S. | Expérience généraleI will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you
Latoya B. | Expérience généraleEverything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.
Willie S. | Expérience généraleClear explanations of the parameters of rules and service
terry f. | Premières impressionsExcellent
Luis Alberto R. | Expérience généraleLove the place and the people
Hazelyn O. | Expérience généraleI was [leased with my experience with U-Haul Storage facility..
VIRGINA S. | Expérience généraleI saw rat's dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.
Sheila B. | Expérience généraleA little dark inside. I had to find a second unit with higher ceilings for some tall items. There's not enough parking space for customers. Staff were excellent.
Fred S. | Expérience généraleRodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.
alma l. | Expérience généraleStaff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.
Marc B. | Expérience généraleGood service, no complaints
christopher l. | Expérience généraleThe bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.
Dennis W. | Expérience généraleThanks..
JOSE FLAVIO C. | Expérience généraleGreat staff and building!
ELAINE F. | Expérience généraleOnly critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great
ALLISON C. | Expérience généraleClean facility and friendly professional people!
RYAN M. | RéservationRat poop was in my stuff...I see stray cats all the time and the lighting was poor
Olivia S. | Expérience généraleMerci
Steve T. | Expérience généraleI would have loved to keep my space but just could not afford it
KIMBERLY F. | Expérience généraleItems had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.
Charity B. | Expérience généraleVery good.
PEYTON T. | Expérience généraleAucun
GALITZA M. | Expérience généraleI have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Merci.
Harish J. | Expérience généraleGreat staff and location
Melissa H. | Expérience générale