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GREGORY LCustomer Reviews for U-Haul Moving & Storage at Cave Creek
Testimonials From Recent Customers
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I tried for over a month to reserve a 4x8 enclosed trailer and none were available near me. I checked again the morning of my camping trip and suddenly there was one available close by. I reserved it and went to pick it up. the employee told me the company doesn't rent this trailer in town, only one way. he said since the system allowed me to rent it he would do it. I used it for 5 days for a camping trip. why can`t I rent anything you have for whatever I need it for? this makes no sense.
LE RNothing everything was great
JOSIAS IEverything was very smooth. Employees were well read and knew the process and easily explained to me what to do and how I would be final billed. Very easy. Thank you.
DARIK CEasy to do business with.
WERNER WThe staff was very efficient and helpful. The process was seamless!
Debra CDrop was smooth and efficient. I have dropped at this location before. They are great.
DON SAs we were emptying the unit, someone else's furniture, etc was by the elevator. It became apparent that other people were interested in the items. These people behaved like opportunists who likely weren't renting storage space, but were looking for "free" things.
Raymond K | Expérience généraleYou guys do a great job
Gene D | Expérience généraleNo recommendation for improvement. Everything and everybody was so friendly and check in and check out was a breeze, 1-2-3 you are done, very pleased.
SATISH KThey obviously didn't do maintenance on the U-Haul we rented. The air conditioning didn't work all of the way from Phoenix to Janesville. The temperatures were extremely hot the whole trip.
Nancy TThe team is so professional and so pleasant to work with. Best Uhaul location!!!
MICHAEL VGreat place to rent a storage unit. There is a recycle area to take or leave what you don't need or want. It's not garbage the staff keeps it clean and gets rid of any garbage left there. I found some great treasures there.
KATIE M | Expérience généraleCustomer service person did not properly put chains on. I had to fix it myself.
ROBERT KWe needed to rent a uhaul truck for the afternoon. Everything went as smooth as clockwork.
RICHARD SThe truck was clean and in good condition. Plus, there was no wait at the pick-up location so I was able to complete the rental process quickly. There were no last minute changes to the pick-up location (which can be quite disruptive to a planned move), which is the advantage of renting from a large U-Haul Rental Center. The only issue I have is with U-Haul's propensity to rent their trucks without enough fuel to complete the move before having to refuel. Every time I rent and am given a truck with 1/4 or 3/8 fuel, I have to alter the moving logistics schedule (adjust the start time for hired movers) and find somewhere to get fuel before getting to the loading site. Sometimes, in less populated areas, you have to add miles driven just to find a gas station that can accomodate a 26 footer. It's not a big delay or cost but enough to be an annoying inconvenience when starting a move.
RICHARD JThank goodness my intuition told me to take video. After renting a van for 2 hours, I recorded the dashboard showing a full tank of gas and the van in its parking spot with all the surroundings. I asked the girl at the counter for a drop box for keys as the line was long. She said leave the keys in the van and we will email you. The next day I get voicemail messages asking when I'll be returning the van. Then I see U-haul attempt to charge my card random amounts (thankfully I keep my card locked). Please talk a 30 second walk outside to confirm that a vehicle has been returned before assuming someone hasn't returned it.
Inea WThank you - it meant the world to me when you said, “ I’m going to miss you’ you are one of ky favorite customers To me it meant, you appreciated our business- and that we did not bother you when we sang and you heard me to stop telling the kids to stop running around.. Yes you too made us feel welcomed and that was the best ever!
CATHERINE A | Expérience généraleLove the employees. Very helpful
GREGORY SQuick and easy pick up and drop off. Convenient location with friendly staff.
Jared SMy experience with this site has always been outstanding. The staff are always pleasant and helpful. The equipment has always been on point. Thank you. Keep up the great work.
HENRY CI was very impressed with my encounters with U-Haul at Cave Creek. Everybody was so helpful and so patient and so understanding and I'm just very impressed with their customer service. They really seem to care!
SHEILA RAll else was good.
JO FI wish I would have known about the uhaul pods when we moved our son to Arizona. We will be using u-haul on our next move.
jonathan wEverything was great! The employees were very nice and friendly.
JARED RGREAT EXPERIENCE WITH UHAUL 🤩🤩🤩
KENNETH AGreat customer service and the management is amazing
MARKO GBrian, the manager at this location always goes above and beyond what is expected of him. Of all the uhaul locations in the Phoenix area I have been to in the past 10 years I find this location and it's employees to be the best. I believe Brian enthusiasm and professionalism should be acknowledged.
Dino M | Déménagement en ligneVery friendly staff.
TAYARI CExcellent customer service.
SAMIR GCheck-out and return staff were excellent! Very pleasant, attentive to my time, and even saved me money with a friendly reminder after I returned the truck before refueling. Appreciated!
JOSEPH PThey were fast and easy. All good!!
KEVIN SHave the proper tool to do the job! After setting an appointment and going to the 101 Fwy & Cave Creek Rd. location and waiting for an hour we were told that this location could not install the auto hitch as they did not have the tool to do it.
Robert BWhoa! Needed a last minute truck and you delivered, big time. Easy check-in, nice, kind associate got us in & out in a flash! Outstanding! Return was a breeze as well! Wow! I am impressed indeed! Merci.
KYLE Sby passed all expectations
John Y | Expérience généraleVery good
SHAUN PThe young lady that assisted me at the front desk was very nice and helpful! Please tell her thank you.
ANTHONY Pon. ly issue is that the other users really liked to make usage of the front welcome area as a free dumping ground any billing issue was resolved promptly
RONALD B | Expérience généraleExcellent service
Daniel PYou App totally sucks. It took me forever to upload pics so I could check out. I literally had to take the pics of the trucks 6 times before I was able to get them to save, and there was no way to skip and continue w the checkout. Super frustrating.
Kurt MSherry and the whole crew was very professional
WILLIAM AGood people
Nathan P | Expérience généraleGreat service
Sergio RI rented a pickup because I really didn't have a lot to move. I was pleasantly surprised to see that it was a Dodge Ram, and not a Ford. This truck is roomy both in the cab, and the bed. It is the first time I have driven a vehicle with a button shifter. I told the agent that gave me the keys that it had been over 6 years since I had rented from U-Haul. It would have been nice if he would have pointed out the features of this truck.
PATRICIA Rthe engine light was on
JEFFREY LVery helpful, fully staffed
NEYSA MTrailer gate would not work. Staff took care of the issue. They plan to fix the trailer. I use this location often.
DANIEL CAll good!
CHRISTOPHER LIt seemed like we were bothering the stafff. Still have not received the final receipt.
BARBARA DI'd like to comment on two employees at this location in Cave Creek AZ who were excellent both in competency and especially in customer service: - Noe (pronounced NO-eh) came out of the garage as soon as I got out of my car with the trailer attached. He showed me exactly how to detach the trailer, which. I hadn't been able to figure out and needed to do at my destination in order to unload it. I also need an extension and got it done so fast and took the care to fix it for me in the very least expensive way. Ali, Gus helped out when I dropped the trailer the next day and was great also. Thanks, Maythew
matthew tExcellent Customer service with knowledge and a smile!
CHARLES ZManager Brian hands on making it happen, great customer service, Give him a raise BTW. 15ft truck appliance dolly Cared about rental & return, made the rental easy, 5 stars.! Does anyone read these????
ROBERT RCave creek office is great. I just got a new invoice from the drop off location I was a late !!!! No way ! I was there when they opened on Thursday morning, dropped it off right on time. Trying to charge me extra days. ill be going there tomorrow morning.
GEORGE PStaff was very knowledgeable with strong interpersonal skills. Fast and efficient service. Thanks
Daniel CLighting near my until was not working
Cameron S | Expérience généraleUhaul is excellent.
ANTON K | Premières impressionsHad difficulty accessing the facility When I called customer service for help they were not knowledgeable enough to assist
KellyAnn B | Expérience généraleCharlene was very kind, helpful and professional. She truly cares for the customers. Jim was also very helpful and kind. I will definitely use U-Haul again in the future with any of my moving or storage needs!
Brenda P | Expérience généraleVery good
Alan B | Expérience généraleI moved out 3 days ago and your trying to charge me a late fee for what moving out early
michael c | Expérience généraleWould like cheaper pricing, doors need to slide alittle easier
Eileen H | Premières impressionsThis was the BEST Uhaul I have EVER used. Charlene and her staff were incredible! They had a level of compassion and professionalism that is unmatched. I would definitely recommend this store to anyone in AZ looking for space.
Megan S | Expérience généraleTop notch all around. Ten years and excellent customer service! Any problems ( which were few and far between) were always resolved quickly. I'd give ten stars if I could
Carla R | Expérience généraleSome staff could be a bit friendlier and not so self absorbed.
Matthew C | Premières impressionsHad a storage unit at this facility for probably 5 years Never had a problem Front Desk personnel always helpful if you needed something
MITCHELL D | Expérience généraleEasy to deal with. No strict "gotcha" red tape fine print like other storages. No mandatory insurance charge, which is great. A very good experience. Merci!
Michelle H | Expérience généraleManagement here is horrible. Never replies to any of my texts or emails. Claims they wanna help but won't.
Zoe R | Premières impressionsCharlene, the storage manager, was amazing! Love the staff. Thanks guys!
Jennifer A | Expérience généraleThe individuals who assisted us in the storage rental unit were extremely helpful and professional. Merci.
Janice B | Premières impressionsFacility always clean and well lit. Excellent facility. I moved my items in storage from a competitor to U-Haul.. an excellent decision.
Leigh R | Expérience généraleExcellent staff very nice and friendly environment. Staff is very much helpful for all the questions / customer needs, I very much impressed and happy.
VENKATA R | Expérience généraleOnsite site staff were experienced and very helpful.
William S | Déménagement en ligneEveryone was very helpful, courteous and caring of my situation and needs
CAROL R | Expérience généraleSuper friendly and helpful staff! Facility was large and well maintained!
SHANOTTA B | Expérience généraleExactly what was offered, sorry clean, very good price, will be back if needed, 100 %
MAMDEMBA F | Expérience généraleI thoroughly enjoyed my experience with your storage facility. I am very appreciative of you.
Courtney H | Expérience généraleThey are the best. Customer Service was number one priority. Best staff that U-Haul has. Best at helping when I needed the most. I will recommending Cave Creek U-Haul to everyone I know.
Sheila L | Premières impressionsThe price was way to high for not being air conditioned. I was paying $110 0 a month I had to move to another storage facility where I am paying $68 a month and one size bigger. I was out of town and a day late and the locked me out I got in on a fri. And paid I went sat. Eve. To get something out that was sold from my store and the lock was still on. I lost a $200 sale. The staff had a oops attitude which upset me. I like u haul storage but the low prises online are anything compared to what I was actually charged.
Roxane S | Expérience généraleYour computers were down. Made the process very long. But your staff was great!
SAMUEL W | Premières impressionsJennifer was a superstar and exceptionally helpful throughout our entire move. Thank you thank you thank you Jennifer!!! Vanessa was also super helpful every time we were there for boxes or if we had questions. Thank you all for your guidance!
AMY W | Expérience généraleGreat job!!
Bryan M | Premières impressionsFriendly and professional. Storage access explained thoroughly. 5 stars for service.
Theresa C | Premières impressionsThe process of returning my truck and receiving a storage unit was easy. The representative that worked with me was kind and friendly. Great experience!
CARLIE M | Premières impressionsThe genuine concern that Jennifer expressed while our family was between homes was warming and left a lasting impression on us all. She is an attribute to U-Hauls staff that should be rewarded for positive reflection she naturally exudes..
Tim S | Expérience généraleWe sold a house in Denver moved to Phoenix and bought a new house in the last 4 months. Moving is a very trying time and a lot of things can go wrong. U-Haul has been there for us through the whole process. The people, the trucks, the storage, have all been top notch. My dealings with you have all been seamless, and clean.
Jimmy W | Expérience généraleOpening hours start very late at 9;00 am. Rental costs of storage unit is too high and not competitive in the market.
Russell P | Expérience généraleEveryone is always helpful and friendly
Joe C | Premières impressionsJames provided efficient and friendly service. Exceptional. This makes my second U haul experience in a week that was top notch all around.
Morgan W | Premières impressionsThis was the 3rd time I rented a storage unit and not only was it convenient but it was also the best experience as far as storage units go. I would definitely use uhaul for my storage needs in the future and recommend uhaul to my friends and family. Merci
karen j | Expérience généraleHello I just want to say God bless your crew at The Cave Creek facility so friendly and so helpful. I've been through some trauma last couple months of my life my new year didn't start off very well. Honestly U-Haul people have made it so much easier. From picking up my U-Haul in Gardnerville Jimmy I believe that was the young man's name God forgive me if I'm wrong, as I lived in California Bishop California 3 hours from where I had to pick up a U-Haul as Bishop people wanted $7 000 to rent a U-Haul to move to Texas insane. So from Reno to Bishop to Texas didn't work out Texas to Arizona love you guys so much so helpful thank you thank you thank you God bless you all.
Stayce P | Expérience généraleExcellent service and clean facility!
Phillip P | Expérience généraleAll the staff was friendly, knowledgeable and helpful by Jennifer was especially kind to my issues!
Elizabeth M | Expérience généraleI had my step there for four years, and then the whole time everybody was friendly, professional, and I had a great experience
MELODY C | Expérience généraleGreat team, highly recommend
Linda G | Expérience généralethank you so much for your help in the stressful time in our lives. The facility and staff were perfect.
George D | Expérience généraleI have had a few storage units in my day I like the fact that it's on the inside out of the weather.
Stayce P | Premières impressionsThe lady that helped me at the front desk was so nice. She answered all my questions and gave me a tour of the facility, showed me to my unit and made sure I knew how to work everything.
Kristina C | Premières impressionsFacilities well kept, office staff knowledgeable and efficient. Continue providing customer experience, it reflects employee value.
sunday b | Expérience généraleVery friendly staff, providing prompt service.
CAMERON B | Premières impressionsThe only negative is the app! I cannot get logged in to your app it is really frustrating
karen j | Premières impressionsGreat staff!
sunday b | Premières impressionsJennifer was not only efficient and knowledgeable ..I really enjoyed talking to her. You are lucky to have her on your team..she deserves a raise !
Cheryl B | Premières impressionsBryan and his team were great. The facility is clean secure and convenient. And you can rent any truck you need to move your stuff right there.
Robert B | Expérience généraleOrdered online needed storage next day. Available and scheduled within no time. Provided me with storage information and access code. Also provided a padlock at no charge.
Daniela J | Déménagement en ligneEverything from rental of the trailer to drop off in AZ and then the storage unit was awesome. If there is one single "downside", this location is in an area that does not have good exit options to head back North on Cave Creek Rd. Super small issue. Staff here is great too.
James P | Expérience généraleBryan was the best. Helped out when we discovered we needed an additional unit. Very helpful with door access and after-hours advice. Thanks!!
Robert B | Déménagement en ligneYour staff was excellent. They very respectful and got me in and out. I will be back and I will recommend that store to everyone I know. Thank you so much. Donna D'Ambrosio
Donna D | Déménagement en ligneYou are the most unprofessional company I've ever worked with. You have NO concept on what customer service is or means and I can't wait to go online to tell the world to avoid you!
Douglas S | Expérience généraleGreat staff and facility.
James P | Premières impressionsGreat! Very happy!
Margie E | Expérience généraleI have rented storage space from Uhaul a couple of times, and the service has always been satisfactory. I don't go anywhere else when I need moving or storage services.
Lisa D | Expérience générale