Check out person was profeasional and smiled the whole time. Check in was friendly.LILLIAN R.
Customer Reviews for U-Haul Moving & Storage at Cave Creek
Pour nous contacter
Phoenix, AZ 85024
(Cave Creek and the 101)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gary G.
Getting a hold of customer service is hard.DONALD S.
Le client n'a pas laissé de commentaire.STEPHEN B.
Nothing more I can say. I always use this location and have never been disappointed.Steve E.
You charged by credit card 84,24 and that was fine. Later you charged it 61.85. No explanation and I have been hold with your "customer service" line for about 20 minutes now. Horrible customer service. 1) Send out the details of ANY further charges 2) Answer the phone!James A.
Check in/out process was smooth. The location did not have the dolly that I reserved online and I had to use an appliance dolly which did not work very well for moving larger boxes and containers.Jim C.
Le client n'a pas laissé de commentaire.Gary G.
Way too expensive pimps! Y'all took my money and ran. Juked my ass in the process. Props to you tho, keepin up with the market and all but, fuckkkkkkkkkk boissssssssss!JACOB M.
It was too far from my original pick up location, and I only went there because my original rental was rented the day before I got there forcing my hand towards other options such as this location.Natalia O.
Le client n'a pas laissé de commentaire.Chris H.
The lady up front was nice. It had Air. Thanks for a awesome experience.LINDA N.
Le client n'a pas laissé de commentaire.DEBRA J.
Staff was extremely helpful and professional. Vehicle, van, was in top condition . Made this part of my move very easy. Je la recommande fortement.lillian R.
Price was much higher upon returnBRENT D.
Le client n'a pas laissé de commentaire.Belinda H. | Premières impressions
If the condition of the truck is good enough to give a customer at one location it should be good enough to receive at another location.PAOLO S.
Le client n'a pas laissé de commentaire.Taylor R. | Expérience générale
Le client n'a pas laissé de commentaire.JAIPAL K.
The staff were most professional both on the pick up and return on my one day rental. They offered good advice and answered my couple of questions completely. Great staff and facilities.WILLIAM M.
Le client n'a pas laissé de commentaire.JONATHAN M.
My original scheduling of the U-Haul was incorrect. Other than that it was a good experienceMICHELLE V.
Le client n'a pas laissé de commentaire.James H.
Not locations fault, but the app did not work when I went to take pictures of the odometer. I tried for a long time to continue after uploading the photos and it would not accept it.Sean J.
Biggest drawback from my perspective was parking limitations for customers, not horrible but a little limited.JOHN K.
Close to my house. Pretty easy to book online. Online or â€œtouchlessâ€ is kind of a joke so make sure you are able to drop off during business hours or hook it up with your CSA. I have rented twice in two weeks and both times were straight forward since they can get you settled once you drop off with a handheld and you'll be on your way. It's a good location off the freeway and it was quick to get the truck rented.KEVIN T.
Le client n'a pas laissé de commentaire.SAMANTHA W.
All good.HARRY G.
I never received a receipt. I also never got a dolly and I suspect was still charged of it. I don't know if I received the 35 $dollar credit for returning the truck to a different location.Gregory D.
Le client n'a pas laissé de commentaire.GERALD W.
Manager very friendly, outgoing, and helpful, positive asset, easily 5 stars+ other clerk women however seemed indifferent, snacking, sitting down, not very knowledgeable or willing, uncaring 1 star if evenBRYAN D.
Le client n'a pas laissé de commentaire.LISA W.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.ASHLEY M.
Le client n'a pas laissé de commentaire.Claudia M. | Expérience générale
Le client n'a pas laissé de commentaire.Beth O.
Very good customer service!WILLIAM B.
Loved how easy things wereJay L.
Service from beginning to end was exceptional and will definitely recommend and use this facility again.MARK A.
The crew at this location was great! Special kudos to Austin, he was extremely helpful and the customer service was unlike anything I have experiencedDAMIR L.
Le client n'a pas laissé de commentaire.BRIAN B.
Your mobile version of the website sucks! Too many pages to flip thru, too many fonts, and Very confusing. Screwed around with it for 10 minutes then went inside and the guy at the counter had me entered in the system manually and my vehicle pulled up within 5 minutes! Check out Starbucks mobile app, that's a winner!ANN B.
Le client n'a pas laissé de commentaire.Dorian B.
Thanks for making our move easy and convenient!Michelle P. | Premières impressions
The equipment was poor and caused damage to my vehicle and the vehicle I was towing.kevin B.
Le client n'a pas laissé de commentaire.ANTHONY K.
Very responsive and helpful!SHELLY A.
Le client n'a pas laissé de commentaire.DOUGLAS I.
I returned my truck yesterday afternoon and was told I would be emailed a receipt. I received it the next day. I have found it very difficult to call this location. Have to wait on hold for 15 to 20 minutes.Ronald M.
Le client n'a pas laissé de commentaire.MITCHELL R.
Le client n'a pas laissé de commentaire.James V.
Le client n'a pas laissé de commentaire.Michelle C. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLY M.
Le client n'a pas laissé de commentaire.FRANCIS H.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.MANUEL P. | Premières impressions
I sent a friend to pick up a key card for me because I was arriving after store hours and she told me the person who helped her was super rude and condescending and not really helpful at all. This location also charged me a month earlier than both what they were supposed to and what was confirmed online, causing a 36 $overdraft fee and draining my bank account while I was already having money deposit issues. I've also tried contacting the general manager for the Cave Creek location multiple times and no one has gotten back to me on anything even when they deign to answer the phone. They take a message and the call is never returned. I don't normally leave reviews, but I'm just really frustrated with my experience and that I'm basically being ignored.Justine H. | Premières impressions
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.ARMANDO B.
Perfect experience. Best uhaul location I've ever worked with. Thank you Austen and Nick!MAREN M.
24/7 pick up process a little confusing. We were running about an hour late for our â€œapptâ€ but there is no strong language that link will expire if you are not there right at pick up time. It was difficult to reach customer service to figure out what to do.Misty E.
Great experience! Thank you!LEONARD E.
Easy check in and friendly staff. They found and returned personal effects that I had left in the rental truck.Earl B.
Check for maintenance on trucks prior to renting themMICHAEL T.
Wash the vehicles. I did like a manager named Dave, he called me regarding my complaint of uhaul changing the vehicle pickup location at the last minute and he confirmed that the appropriate vehicle would be waiting for me at the prescribed time so I appreciated his call, he was sensitive and apologetic.Alan H.
Le client n'a pas laissé de commentaire.GRANT H.
I'm from Tucson, but was picking up furniture from Phoenix. So I made reservations with the Phoenix location to pick up U-Haul at 11:00 and drive back to Tucson, I got a confirmation but when I arrived to the location they told me they had nothing available, they called a different location and said I could pick up from there once I got there they had nothing available either and sent me to a different location once I arrive there they did have a 20-ft truck but inform me that it was not a one-way vehicle and sent me on my way needless to say I had to take it upon myself to find something. 3 hours later I found a U-Haul place and rented one this was very stressful as I am not familiar with Phoenix. I will probably never rent a U-Haul again very unprofessionalDAVID F.
Le client n'a pas laissé de commentaire.STEVEN K.
Austin and his team are always super helpful with all of my storage needs! It's so refreshing to see upbeat, friendly faces during such a stressful time such as moving. Shout out to Char too for helping me out in a pinch when things took an unexpected turn in my move! These guys take "A-Team" to a whole new level!! I will recommend the Cave Creek and the 101 location to all my friends and family for their moving needs.Taylor R. | Premières impressions
Le client n'a pas laissé de commentaire.PHILIP P.
Best UHaul in town!DAVID J.
Le client n'a pas laissé de commentaire.LEONARD L.
Le client n'a pas laissé de commentaire.KENNETH M.
First rate experience. Everyone was very helpful and made the whole process seamless and easy. Merci.GREGORY B.
Le client n'a pas laissé de commentaire.ANDREW J.
Excellent service à la clientèleJoseph G.
Le client n'a pas laissé de commentaire.TABITA T.
I didn't catch any names, but the employees were EXTREMELY helpful and friendly. I legit go out of my way to use this location even though there is another Uhaul closer to my house. Also, all of the Dollys were already rented for later in the day but the staff let me rent one if I promised to have it back before 6pm (which I did) because that's when it was scheduled to be picked up. They probably could have told me no but they really helped me out. 10/10John H.
You have an exceptional employee that was very knowledgeable and helpful. Uhaul is lucky to have him as an employee.BARBARA D.
Le client n'a pas laissé de commentaire.KARL B.
AC was intermittently not working in the truck. Therefor it was definitely not well maintained.MIHAI L.
Don't advertise availability of mats if you don't have them - I could have used a half dozen, which I was expecting to get, but they didn't have any. Also, I ordered a dolly and one was supposed to be in the van, but it wasn't/ROBERT D.
I use UHaul often. It is always flawless. Employees are cheerful and efficient.PEARL M.
They had to exchange trucks for us after I noticed that there were chunks of rubber missing from the right front tire. They did not change the truck number on the contract, which caused problems returning the truck in Springfield.DARRELL H.
Le client n'a pas laissé de commentaire.BRIAN Z.
Le client n'a pas laissé de commentaire.ROBERT P.
Le client n'a pas laissé de commentaire.PHYLLIS F.
Le client n'a pas laissé de commentaire.DWAIN F.
Easiest experience ever dropping off the trailer I didn't have to wait or even get out of my vehicle.JOHN T.
Nothing needs improvement! Austin runs a tight ship and it shows. Staff is always friendly and knowledgeable. In this visit I didn't make a reservation and they troubleshot the best truck for my needs from what they had available! The Staff is my reasoning for repeat visits to this location! Keep up the great work!JOHN M.
Pee pee poo pooJoshua E.
Le client n'a pas laissé de commentaire.PAUL G.
Fast and easy pickup and return. Super friendly staffTHERESA D.
Customer service was great! Only negative .. the truck smelled like cigarettes inside the cab.KIMBERLY M.
Cargo Van was very nice. I do wish there was Face Mask in the Van that would help tremendously when we forget. The owner was nice and offered to spray some cleaner for the odor left behind. Super great service. Will use in the future.christine R.
Great van, easy in and out! Will recommend to anyone looking to move.William D.
Great service!ANDREA J.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.THEODORE W.
Le client n'a pas laissé de commentaire.HERBERT M. | Expérience générale
Le client n'a pas laissé de commentaire.Robin L.
Le client n'a pas laissé de commentaire.RYAN G.
The 24/7 pickup system still required me to go inside the location to pick up my keys. This seems kind of odd since it was supposed to let me pick it up without having to go inside and wait in line.Brandon C.
Le client n'a pas laissé de commentaire.Adam A.
Le client n'a pas laissé de commentaire.Michael L.
I AM VERY HAPPY WITH THE SERVICE AT THIS LOCATION. HIGHLY RECOMMENDEDPAIGE C.
Customer service was excellentRHONDA S.
Le client n'a pas laissé de commentaire.TAMI H.
The lock on the back of the truck was difficult to get the combination just right. I had to bother a gentleman to help me. This is the 2nd time I've rented a U-Haul and the same lock gave me problems.KITZIE C.
Le client n'a pas laissé de commentaire.MICHAEL F. | Premières impressions
Le client n'a pas laissé de commentaire.Jordan Z. | Expérience générale
James was so very helpful and went out of his way to assist me, as I have never needed a storage facility before. He is an excellent representative of the U-Haul brand. I was very pleased with his company based outlook. Thank you, James!! Paul CancialosiPaul C. | Premières impressions
Le client n'a pas laissé de commentaire.Kyle S. | Expérience générale
Le client n'a pas laissé de commentaire.DANIELLE E. | Expérience générale
Le client n'a pas laissé de commentaire.CHARITA R. | Expérience générale
This is easily one of the best locations in the phoenix valley and I would highly recommend it above other sites. Great staff, clean units, just great all-around serviceJordan E. | Online Move In
Le client n'a pas laissé de commentaire.Heidi R. | Premières impressions
Le client n'a pas laissé de commentaire.vincent w. | Expérience générale
Le client n'a pas laissé de commentaire.WADE S. | Premières impressions
Always professional, great staff and always there to helpLYNDAROUX J. | Premières impressions
Give people more information when they sign up. Prorate more than half a month checkout.Shane H. | Expérience générale
Le client n'a pas laissé de commentaire.carrie g. | Expérience générale
Le client n'a pas laissé de commentaire.CHARITA R. | Premières impressions
easy access, great location, appreciate the use of carts. Fortement recommandé!Paul S. | Online Move In
The girl that works there was most helpful. Answered all my question and was patient and kind. Two thumbs up!Nathan P. | Premières impressions
Le client n'a pas laissé de commentaire.irene k. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony C. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES J. | Expérience générale
Wonderful experience. Staff went above and beyond and units were well kept. I would highly recommend!Elizabeth Ann G. | Expérience générale
Le client n'a pas laissé de commentaire.Lance D. | Premières impressions
All goodIris P. | Expérience générale
I had 2 storages one in Anthem and one in the 101 and Cave creek. As I was moving out and the direct line to the storage was busy the online service respond I did ask for the dates it was due and after this they mix them up and I did move from the one I had more time and only few days of the other one . They will not give me extra time to stay and I have paid 20 days extra . It wasn't my fault I have used your storage for 4 years, never late. Not happy as I had to move ASAP and had to pay for moving in such a short time.Maria R. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie H. | Expérience générale
Immaculate buildingswilliam a. | Expérience générale
Great Customer Service I would drive a long way to use this location again!Dorothy G. | Expérience générale
Thank you for going above & beyond and accommodating us. As always we appreciate your excellent customer service and your o going support and understanding while I moved my small business. Thank you again.LISA A. | Expérience générale
Had to upgrade from 5x10 to 10x10 200 $because the 5x10 has a 36 inch door. Nobody seems to know or communicate the storage rules. Last storage I rented was 78 $after tax and had a full 5 ft door so I didn't have extra space.Shane H. | Premières impressions
Le client n'a pas laissé de commentaire.william a. | Premières impressions
The staff here was amazing! They go the extra mile for you!Dorothy G. | Premières impressions
Le client n'a pas laissé de commentaire.elelizabeth f. | Premières impressions
Good value for the money.david m. | Premières impressions
Le client n'a pas laissé de commentaire.Glenn B. | Expérience générale
Nice agents, very professionalDeshawn T. | Expérience générale
Many needs over two months with a cross country move with storage, multiple truck rentals and tools. Great service .ALEXANDER C. | Expérience générale
Well lit, very clean. Team at U-Haul exceptional.Leigh R. | Online Move In
Le client n'a pas laissé de commentaire.JAMES E. | Expérience générale
Your entire staff is wonderful and awesome to work withDavid S. | Expérience générale
Le client n'a pas laissé de commentaire.diane M. | Expérience générale
Le client n'a pas laissé de commentaire.Jose R. | Expérience générale
Uhaul top notch company. I use UHaul for all moving.Anton K. | Expérience générale
Le client n'a pas laissé de commentaire.Bynum B. | Expérience générale
Le client n'a pas laissé de commentaire.ALEXANDER C. | Premières impressions
The staff was very helpful and friendly.luis s. | Expérience générale
Abe was very Helpful!!!!! Very clean, easy access to our unit and carts were handy!!!Holly R. | Premières impressions
I would like to thank Julia, Charlene, Nick. Anthony, James, Austin for excellent customer service with a smile. They were all knowledgeable and professional. Definitely made my short storage experience a blast. Bravo Zulu to that facility.RODNEY J. | Expérience générale
Le client n'a pas laissé de commentaire.jim C. | Expérience générale
Thanks to Anthony, James, Jay, Austin, Becky for there excellent professionalism, knowledge, and service with a smile. And the great conversations. Great crew!RODNEY J. | Premières impressions
The wait time at the counter was the only thing that could be improved.Kyle R. | Expérience générale
Le client n'a pas laissé de commentaire.Glenn B. | Premières impressions
I appreciate the help & professionalism provided by Austin & Charlene.Sandy H. | Premières impressions
Came in from out of state and I was stressed because I needed to find a storage unit fast with little money. The one month free gave me more than enough time to get my life back in order and get my stuff moved in, thank you.Donald H. | Expérience générale
Thank you allJan C. | Expérience générale
Lighting was out.Brenda G. | Expérience générale
I would remt here again. It would be nice to see offers from you about discounts on first month move in when you are a new customer with no previous rental history to get the first month free. Its just too hard to come up with the rental agreement number from 3 momths ago right after you have moved. That was the only bummer. and it took time to look it up and caised atress way too much for the first monthAmber N. | Online Move In
Le client n'a pas laissé de commentaire.Richard S. | Expérience générale
Everything that was agreed to was done. Everyone worked with us to meet our goals. It was a positive experience.Evaristo P. | Expérience générale
Staff moves at a turtle pace, they gave me cards that didn't' work more than once, I got charged a late fee and had to call and get that set up even though the initial person told me it would be auto withdrawn. Will not use U haul again! Not their equipment or their storage facilities.Jill H. | Expérience générale
Austin was very helpful and accommodating!Richard K. | Online Move In
I can't say enough good things about Austin and is group of guys and gal!! They're so fast, kind, thoughtful, and always take time to help and educate a customer on products. Everyone I have ever talked to has been wonderful, but James, Jay, and Emily have always been there offer guidance, recommendations, even lock assistance. You can't go rent from Austin G and his team at Cave Creek & 101. They're AMAZING and AWESOME!!JENNIFER M. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela M. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy F. | Expérience générale
I received an email notification to remind me to pay my rent on time, so I went online and tried to set up an automatic payment with my credit card, but it said it was through a third party and they would charge a small fee to process my payments. Then I noticed I could set it up with my checking account and it was free, so I did that. I didn't screen shot the final screen (my mistake) because it said I would get an email confirmation, but never received one. Then a few days later I got an email saying I had a late charge on my account and it then allowed me to set up automatic payments on my credit card for free. I went in and talked to a general manager and they didn't do anything. So I closed my account and moved my stuff to another location. I'll never use Uhaul again.brittani l. | Expérience générale
Very helpful employees and courteous l wish we had more people like them 👍Alfredo R. | Premières impressions
They staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.Valerie P. | Premières impressions
BEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIMEjohn g. | Premières impressions
Facility is clean and the move in was a lot easier than getting it all out of my house.William G. | Premières impressions
A very busy place. My attendant was very nice and patient.Sharon M. | Premières impressions
Services supplémentaires à cet emplacement
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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