Customer Reviews for U-Haul Moving & Storage at Center Point

3 024 évaluations

1632 Center Point Pkwy   Birmingham, AL 35215
(Next door to O'Reiley's)

(205) 854-7763

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(205) 854-7763

1632 Center Point Pkwy
Birmingham, AL 35215
(Next door to O'Reiley's)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

This was a stressful process just to even get a rental. I had to go through hell and high water to get my reservation and then had issues getting a truck. I went to multiple locations trying. When I found out that my reservation was then placed at the Center point location I was very upset because it was out of my way. The rep there was very nice and understanding and she took care of all of my needs.

latanya M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
1

I never received a rental the reservation was canceled on May 1 and I am just know getting information on a rental

Nikita W. 
Évaluation :
1

There was one gentleman working who was handling all the customers. He was excellent but there was one employee who was just lingering around doing nothing. One person on Sunday is unacceptable. I will never rent from this UHaul store again. Plus it's in a real bad area of town and I worry about my safety.

Robert L. 
Évaluation :
3

When I went in at 9:45 there were nine people there and one emplotee who was doing all he could to take care of everyone. I was finally able to leave with my rental at 10:45. Maybe have an additional employee there?

KERRI G. 
Évaluation :
1

I requested an extension of rental on Thursday may 19th at 12,3pm it was accepted and the young lady told me 21,69 would be charged to my phone but a 99 hold was also put on my card Friday when I went to pick up truck the truck was gone there was two bags left in the truck and I did get our camo backpack bag but there was a black duffel bag with tools and two lights that were square-shaped that you put in the road to stop traffic or to light up a vehicle abandoned or broke down on the side of the road these things tools and lights were not cheap the center point location told me that the only thing found in the truck was the camouflage backpack I was also not notified that the truck was being picked up that would have been nice to know I have no problem paying the mileage on the truck I have no problem with setting up that date to pay that but I'm not happy with the fact that on Sunday prior to the 19th we tried three four different locations to pick up a truck each time the reservation had to be moved because there was no truck available one time because there was the office closed 5 minutes when we got there we were doing a mobile pick up when we could have just walked in and got in the truck but we weren't told that you have a $50 return if a reservation is messed up by U-Haul we had three messed up by you guys not happy about how the truck was picked up and I was not notified about you had my phone number you had my email I was not notified contacted by phone or email thank you very much

Amy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

The Black guy there was great! Very nice!

Cathy C. 
Évaluation :
1

The truck that I rented had a mechanical problem. However, after I returned the unit and spoke to them everything was taken care of.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Informative helpful

Lashanda B. 
Évaluation :
5

The young lady was excellent!!

william P. 
Évaluation :
5

Staff at both locations were friendly and helpful above and beyond. Very easy and pleasant to work with!! Made our experience a very positive one!

Ricky K. 
Évaluation :
2

Parking lot has bróken glass

Arnold M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosura A. 
Évaluation :
5

All good

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrien M. 
Évaluation :
3

I wanted a truck in gardendale,al, couldnt get 1. So I had to go to fultondale,the user from the the day before had damaged it,I never got a notice so I had to go to center point (30 miles round trip difference) $30 plus extra out of my pocket.

terry W. 
Évaluation :
5

Continue good customer service.

Stephanie S. 
Évaluation :
5

Excellent

Princess J. 
Évaluation :
3

Remind locations to log in returns when they are turned in.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emigdaly M. 
Évaluation :
5

Excellent service à la clientèle

Felicia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridget M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Service was absolutely wonderful

Clark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaToya H. 
Évaluation :
4

System was extremely slow.

LaTonia K. 
Évaluation :
2

The trailer was damaged when I picked it up. Bed was full of trash and needed sweeping. The clerk needed more training on credit card machine use and another employee or manager to help her. I dropped the trailer off at 7:53 pm on Thursday. Trailer was due back at 11:45 Friday and at 11:13 the manager left me a voicemail that the trailer was due back in 30 minutes even though it was dropped of 13 hours before. When I called back no answer and had to wait 15 minutes for a national customer service to answer. Customer service called local store and no answer. She left a message for the store to check the trailer in that it is on the lot. I never heard from them and had to go to the location to get them to check trailer in.

CHRISTOPHER A. 
Évaluation :
5

The general manager was excellent! He saw that we were traveling with 3 people for a long distance, so he made sure we had the best truck for that long of a trip. He showed us how to use the auto loader correctly! I can't say enough good things about the location there in Centerpoint, Alabama.

Laura E. 
Évaluation :
5

My only complain--or comment--is that I specifically wanted and asked for a small pick-up truck. I wanted the smallest vehicle possible. In fact, the U-Haul 800# rep very kindly (I'm sorry, I failed to get her name!) searched several Birmingham locations until the Center Point showed a pick-up available. All was set! Then...I call to change my pick-up time from 9:30 am to 1:30 pm--and I find out, my reservation is for a 10 ft truck--not the small pick-up. And yes, for the price of a pick up...but i just did not want so big a vehicle. Or need it. I am barely 5 ft and now less than 120 lbs. But there were no pick-ups available. However, all the reps i spoke to by phone and especially the reps at the Center Point location--Nate, the manager, Sade, and the young man--were fantastic. I could not have asked for reps more accommodating or helpful. I had to rent a storage space--though that wasn't my orignal plan! And they helped with that, too! I will definitely recommend this location if anyone I know in Birmingham needs a moving vehicle or storage. Thank you Nate and Staff! (U-Hauil, y'all need more pick-up trucks in your fleet!

Marian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ambria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana M. 
Évaluation :
5

Keep up the friendly smile ! The front desk person was nice and pleasant to talk with .... thank you !

Teresa B. 
Évaluation :
5

Great job

Jewellene M. 
Évaluation :
5

I can't think of anything to improve the experience received. Nate did a fantastic job on both sides of the rental (check in/out). He even found a key that I left with the return, contacted me, and coordinated the return. Great customer service!

Felix N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james W. 
Évaluation :
3

Thought that when I brought the truck back early I would get some money back anyway it got the job done thanks for your service

Victoria L. 
Évaluation :
5

Customer service Excellent !!

pat D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean J. 
Évaluation :
5

The young lady that checked me out was soooooo AMAZING

Angela J. 
Évaluation :
4

The amount of service with the young guy was poor he wasn't able to care for the needs if customers bc he was the only employee with 10 ppl out front. The female who was at the counter upon my return was AMAZING 5 STARS

Kayla H. 
Évaluation :
1

Clean it out, take it for a wash & give the inside a better smell ! Everything was dirty

Juslyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARISSE M.  |  Premières impressions 
Évaluation :
2

Staff can be sympathetic to customer for having mechanical difficulties

Andrea A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHONDRIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald M. 
Évaluation :
5

Very informative and helpful, UHAUL is well represented at this location.

Gerald M.  |  Premières impressions 
Évaluation :
5

She was very helpful and patient with me. I couldn't have asked for a better person to help me. I was trying to rush and she kept telling me to slow down. I appreciate the kindness of this young lady!!!

Retha G.  |  Premières impressions 
Évaluation :
5

my reservation was completely screwed. when I arrived the truck i reserved was not available and there were extra charges on my reservation for car towing(not needed or asked for). Daniel was very helpful and went above and beyond to accommodate my needs. He took care of me and sent me on my way.

DIAMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virnise H. 
Évaluation :
5

We received excellent service from the staff from start to finish. Daniel was great with assisting us with our reservation and making sure that we understood the process.

Laerica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

The van had not been cleaned out. The blankets that came with it were spread across the floor and there was dried grass or hay on them and in the van. The steering was also very loose and bouncy.

Teresa R. 
Évaluation :
4

The website gave erroneous information. I chose a storage unit that was accessible from the street and the location does not offer those units in the size i needed contrary to what the website stated when i reserved it. The elevator system wasted a lot of time because someone had to always run up the stairs to ride the elevator back down to make it available for use

LEATRICE P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fredrick F. 
Évaluation :
5

Ashley and Daniel were great!

Laquesha W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquesha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harley H. 
Évaluation :
5

Everything on point

THURMAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric H. 
Évaluation :
5

No comments

PARIS J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

the guy behind the counter was the best! always prepared!

Richard D. 
Évaluation :
5

Return went quick and professionally

Robert H. 
Évaluation :
5

Very pleasant

Jasmine A. 
Évaluation :
1

There was no one there during business hours to drop off the truck. Had to call customer service.

Blake V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathleen C. 
Évaluation :
5

Wow, can't say how happy I was with the service I received at this location. As soon as I walked through the doors Daniel and Nathan were there to greet me at the door. What a truly amazing staff they have here! Nathan immediately had me set up and ready to unload my belongings and was communicated the process clearly along the way. Thanks Daniel and Nathan for making a post mid life crisis newly divorced gold-digger magnet feel like the grass was actually still fkn green on my side. Here's to an inclusive equitable future for all and for all right fkn now!!!! Vote for Brandon I will stand up for all people as an Ally I do it for the culture and actual growth Pure Vida let's goooooooooo

brandon p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaster T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

demetreus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica H. 
Évaluation :
5

Welcoming and helpful.

GLADYS F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brelan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

Nothing to improve. Outstanding customer service..

jerald B. 
Évaluation :
5

Everything was good

Twanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Asa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAELAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAIREE C. 
Évaluation :
5

Love uhaul and will definitely use them if the needed in the future

JEROME R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA L. 
Évaluation :
1

Truck smelled of cigarettes. I have asthma and bronchitis that was aggravated by the cigarette smell, truck was returned early because i was unable to use because of my breathing. I was unable to use gas that i had put into truck because of the asthmatics attacks i was having due to the smell in the truck. I am not happy with the amount i paid due to the circumstances and my gas was not reimbursed. Would not recommend to anyone and will be leaving a review for google

Amanda B. 
Évaluation :
5

The guy was awesome when I returned the the truck. Also the manager was above excellent for finding me a perfect truck

Michelle S. 
Évaluation :
5

Wonderful customer service, from the time I pulled up with the truck to the time drop off was complete. The same sales associate even offered to drive me home ( a couple of miles) since my ride did not show up.) Overall courteous, quick and caring customers service.

LINDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKINGBILE O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKINGBILE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUIENTE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leatrice P. 
Évaluation :
1

i was over charged!!!!!!!!!!

ABRIONA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwenetta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKESHA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTLE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosalyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon p.  |  Premières impressions 
Évaluation :
1

Next I rent it anyone rents your employees should ask how long they will have the truck not just assume everything is correct. I was charged 287 for your smallest truck for 2 days which is bullshit .I should of never been charged that and I expect someone hire up the chain to call me 423-920-6439 thank you Bridget Kabasan

BRIDGET K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CATRIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheletha W.  |  Premières impressions 
Évaluation :
5

Great job everyone

chiquetta p.  |  Expérience générale 
Évaluation :
3

Helped me so much over all. Best team I seen. Thank all of you for being my family

BRANDY H.  |  Expérience générale 
Évaluation :
5

Staff went above and beyond to make sure we were accommodated

Chris J.  |  Expérience générale 
Évaluation :
4

the manager was great

CATHLEEN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa S.  |  Expérience générale 
Évaluation :
5

The gentleman at the front desk on Sunday 10/10/2021 I hate I can't remember his name but his customer service was outstanding. Kudos

MICHAEL K.  |  Premières impressions 
Évaluation :
5

The gentleman that checked me in went way out of his way to help me and make sure I was taken care of . I had a extremely bad experience before getting to your location and he was extremely professional and helpful I hope there is some type of way you guys can reward his generosity and helpfulness he is a very good asset to your business

Chris J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra G.  |  Expérience générale 
Évaluation :
5

U-Haul was very helpful to me and my family. It gave us a feel of stability while being displaced for right at a year. I was so glad to see that my belongings were not damages and all was well. Thanks U-Haul for being great truly grateful! The Sexton's

ARCHIBALD S.  |  Expérience générale 
Évaluation :
1

Things to put in my storage they wanted me to get it out it's very very but bad management they're very bad

Rodney B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDITH H.  |  Expérience générale 
Évaluation :
4

The young lady was very helpful

ARTHUR B.  |  Premières impressions 
Évaluation :
3

My things came out of the storage unit covered in bugs

Ethan D.  |  Expérience générale 
Évaluation :
5

Used the Centerpoint facility to store mom's things after she passed away in 2017. The facility was accessible, secure, convenient with online or auto payment. Never had any issue or concerns over security of contents. If you are in northeast side of Birmingham highly recommend

Jeff S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONA B.  |  Expérience générale 
Évaluation :
5

Merci

DARRYL G.  |  Premières impressions 
Évaluation :
4

The only problem I have is when you try to call no one never answer the phone. They need to put more than one employee working during the day and night for safty and customer time the lines get long and customers are waiting way to long. But over all just fine. Thanks for being there for all my moving needs. You guys made it so easy for me state to sate. 

Patricia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavetta H.  |  Expérience générale 
Évaluation :
5

I must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.

Harold E.  |  Expérience générale 
Évaluation :
5

Staff friendly and responsive to any questions.

Floyd A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lavetta H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia M.  |  Premières impressions 
Évaluation :
1

Very Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.

Juanita C.  |  Expérience générale 
Évaluation :
5

The two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your help

Katrina W.  |  Premières impressions 
Évaluation :
1

This is not Carrie please look at the email address again

Carrie C.  |  Premières impressions 
Évaluation :
5

N/a

AMY B.  |  Premières impressions 
Évaluation :
2

Staff not really helpful

Raheim T.  |  Expérience générale 
Évaluation :
4

I would have loved to have my own key and access to my storage. That was inconvenient to me.

sharon b.  |  Expérience générale 
Évaluation :
5

I like The Employees Attitudes!!!!!

whearlee c.  |  Premières impressions 
Évaluation :
1

All of my items where over taken by roaches! The storage was also rained in which mold most of my items. I was terrified of the thousands of roaches. It was sickening.

Levorica S.  |  Expérience générale 
Évaluation :
5

Everything was excellent and very professional.

Kenneth C.  |  Expérience générale 
Évaluation :
5

Excellent

Wyceithia H.  |  Premières impressions 
Évaluation :
1

Had to make several trips, to try to get them from taking money out of my account for a unit I didn't have. It appears that the customer is always wrong. Finally went and removed items and closed ac

william c.  |  Expérience générale 
Évaluation :
3

S.O.

Pam B.  |  Expérience générale 
Évaluation :
4

The staff went above and beyond. Thanks

tamika j.  |  Expérience générale 
Évaluation :
3

My mattress and mirror got wet. Manger rold me nothing would about cause I should took out insurance

Sharron B.  |  Expérience générale 
Évaluation :
5

James was a great help concerning my move. He has changed my mind about using Uhual again. After June I was never going to use again because the customer service rep over the phone messed up my move.

Latisha L.  |  Expérience générale 
Évaluation :
4

If I should need to move again, I will certainly use U Haul.

Joseph F.  |  Expérience générale 
Évaluation :
1

I wish I was notified about the storage that was available. I needed a 10 by 10 (at least) and I was given two 5 by 10. That was NOT going to work. The system should've moved me or said none available

Curtisha R.  |  Réservation 
Évaluation :
4

The staff was very friendly and helpful. I also call on the same day that I needed to rent a truck and they had one available.

shontae s.  |  Expérience générale 
Évaluation :
5

Great experience!!

Phadra R.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Phadra R.  |  Réservation 
Évaluation :
4

N/a

burnells t.  |  Expérience générale 
Évaluation :
2

Was out to lunch at my drop off time and had to wait for lunch to be over to complete drop off when I had a million other things to do.

Jennifer S.  |  Réservation 
Évaluation :
3

S.O.

Andrew C.  |  Réservation 
Évaluation :
3

S.O.

Shirley G.  |  Expérience générale 
Évaluation :
5

Great customer service. Great guys

Carmen F.  |  Expérience générale 
Évaluation :
1

I was VERY DISAPPOINTED with the their service once I moved out. I WILL NEVER USE THEM AGAIN & NOR WILL I RECOMMEND THEM (CENTER POINT LOCATION NOR PELHAM LOCATION-PAUL'S STORE AS HE CALLED IT)

tonia w.  |  Expérience générale 
Évaluation :
1

Did nothing but keep going up on the price. Nobody knows what they are doing, the manager just leaves when there is a problem. I would not recommend this location or U-Haul.

WAYLON M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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