Évaluations des clients U-Haul Moving & Storage at Center Point

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Center Point

Cote générale :

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Brianna B.
Évaluation :

Better than the pick up which wasn't there fault

James D.
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Le client n'a pas laissé de commentaire.

TAKERYIA H.
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Le client n'a pas laissé de commentaire.

JEREMY A.
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Le client n'a pas laissé de commentaire.

MELVIN R.
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Customer service associate has a very bad attitude. She made us not want to come back and deal with her attitude. She was very short and dry.

BRANDON T.
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Workers were not wearing masks. I did not feel safe at this location. I never saw them sanitize or wash their hands between customers or handling our debit cards.

Lacorian H.
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Le client n'a pas laissé de commentaire.

MARTY T.
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Le client n'a pas laissé de commentaire.

Joseph T.
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The sweet lady that helped us was WONDERFUL !!! WISH I had gotten her name ...

Robert H.
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Very helpful and easy to work with. Understood us being sent to a different city for a truck and did not charge extra mileage to compensate for the 20 extra miles we had above our need (to and from truck rental site).

QUENTIN W.
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Very pleased with service.

TIMOTHY T.
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Le client n'a pas laissé de commentaire.

JAMARIO M.
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Le client n'a pas laissé de commentaire.

LUEVONNIE C.
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Great from beginning to end.

CYNTHIA S.
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Le client n'a pas laissé de commentaire.

TONNY H.
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Le client n'a pas laissé de commentaire.

JACQUELINE F.
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I have been renting from uhaul on a weekly basis at the same location and each experience has been great! There is only one person working that location on 1632 Center Point Parkway and she does a great job.

KEVIN F.
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Le client n'a pas laissé de commentaire.

Shandrisse B.
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Everything was handled very well and very professional. Both staff members that I was in contact with for pick up to drop off was very polite and respectful.

Marlin W.
Évaluation :

No air conditioning

ROBBIE M.
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Le client n'a pas laissé de commentaire.

LUEVONNIE C.
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Great from beginning to end.

ALAN C.
Évaluation :

I am very upset. I made a reservation for the Uhaul at Uptown (800 28th st N). I personally went in Friday late morning to confirm all was going to be ready the next morning. I was told by the worker there, yes. I came in at 7am Saturday and the general manager lady told me they did not have a truck and only an auto transport for me. After debating this problem with her for 30 minutes she sent me to a storage facitlity to pick the truck up there (nearly 30 minutes away). When I got there, the guy working said my contract was cancelled and that the lady(general Manager) at the first location called customer service and found a place that had both a truck and auto transport, without informing me. This location was 30+ minutes back past the original location. While the location at Center Point was spot on, it does not excuse what the the first location did. I was informed by the lady at Center Point, that the odds were that the first location, gave my truck away to someone else. I feel I am due som esort of compensation for this fiasco. This put me over 2 hours behind schedule and caused me not being able to drive back to Florida the same day. By the time I got to Montgomery, unloaded and returned truck it was nearly 6pm. I had to get a hotel room since I was too tired to make it home the same day.

Floyd A. | Premières impressions |
Évaluation :

Staff friendly and responsive to any questions.

Cassandra H.
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I was extremely impressed by the customer services displayed by the young man. He was awesome with providing information and informing us of our options. Even as I observed the services provided to others nothing but excellence.

GLENN M.
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Le client n'a pas laissé de commentaire.

Namarion R.
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Le client n'a pas laissé de commentaire.

CAROL S.
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Le client n'a pas laissé de commentaire.

DAVID L.
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Le client n'a pas laissé de commentaire.

MELODY J.
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Nothing

Lee F.
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Le client n'a pas laissé de commentaire.

Brelan A.
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Contact me. Very dissatisfied in U-Haul.

RICHARD S.
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Very pleasant and efficient from start to return of equipment. Great customer service!

Michael P.
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I called Customer Service and rserved a U-Haul Truck at a certain location. I was told that the truck was available at that location. Went to pick up truck and it was not there. I had a limited amount of time. Then was sent to a far away location. I ordered blankets, which were not available at that location. Then had to go to another location. Will never have use U-Haul again. We also filed the tank up to where it was before dropping off and then got charged a 17.17 refueling fee. This was a scam. U-haul is a horrible company. Also, personnel are not well trained. Never again.

Matthew H.
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Le client n'a pas laissé de commentaire.

JAMES R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KATHERINE M.
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Le client n'a pas laissé de commentaire.

Andrena D.
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The customer service at the Center Point location is on POINT!!! 5 1💫💫💫💫💫

Davida A.
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Le client n'a pas laissé de commentaire.

ISREAL B.
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Le client n'a pas laissé de commentaire.

Vela H.
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The truck was filthy upon receiving it. There was broken glass as well as something that appeared to be plaster or something covering the ramp which made it almost impossible to use without slipping or falling. The attendant was very nice and welcoming and apologized for the inconvenience and gave us a discount on mileage. The store itself was well lit, clean, and stocked with everything needed to have a successful move.

BRITNEY W.
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Be sure all materials are loaded in the truck. I had to come back to pick up a dolly. Thankfully, I didn't live far so it wasn't a problem coming back.

Bonita W.
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Le client n'a pas laissé de commentaire.

JACQUELINE W.
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Le client n'a pas laissé de commentaire.

VALERIE H.
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Keep doing what doing. Fast, Friend and Professional great work

Lavetta H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

STEPHANIE J.
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Staff was very nice, informative and friendly.

Kimberly M.
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N/A

BRENDA D.
Évaluation :

The drop off location was very poor I did not feel comfortable with this I even called customer service before I left the lot because the man at the store wasn't helpful all he did was take the keys he wouldn't even come out with me to check the truck I will never do this kind of drop off again

Tarrin H.
Évaluation :

Everything was ok to me

Lottie M.
Évaluation :

More workers. There's always one guy there, and the line was so long. It took me 45 minutes to pick up a truck, even tho I had a reservation and checked in online. A customer check out kiosk, if you check in online.

Leslie G.
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Your associate was top notch! She couldn't be any better… Les

Robert S.
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Le client n'a pas laissé de commentaire.

HEATHER C.
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Charged 3times on one card and one charge and one they said couldn't be used . in very UN satisfied

JOANN G.
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Le client n'a pas laissé de commentaire.

MARCUS W.
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Very professional and nice

Jaydell S.
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I scheduled my pick up online a few days beforehand as contact less pick up for 7am. Arrived to pick up the truck really early and was told my reservation wasn't handled correctly by uhaul and made my moving day get pushed back to almost 10am because by the time the office opened and waiting in line since there's just one employee. Put us back 3 hours and since we weren't moving as early it was even more hot outside. Had to be cautious because there were a number of damage spots on the truck that hadn't been marked already to avoid being charged. The employee that was working was great though!

KEVIN W.
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Friendly staff. General Manager Aretha was most helpful. Definitely will use and recommend to friends this UHAUL location.

JEREMY H.
Évaluation :

nothing to address

FREDERICK C.
Évaluation :

More parking space for customer vehicles.

KIM H.
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keep doing what there doing well run facilitie

Eddie C.
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Parking spaces need painting.

Terrell F.
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Le client n'a pas laissé de commentaire.

Johnnie G.
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Le client n'a pas laissé de commentaire.

KISTINA M.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Guy working this location Sunday the 30th did a fantastic job

Jonathan W.
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Le client n'a pas laissé de commentaire.

Joseph L.
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Le client n'a pas laissé de commentaire.

Jeffrey W.
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Online we chose our location as Fultondale and when they called said no it's Centerpoint and also the time was changed from 9:30 to 10:30. So the website is not so accurate. Everything worked out great though.

DENNIS K.
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Le client n'a pas laissé de commentaire.

Ashley C.
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All hood

lee F.
Évaluation :

Great

JEFFERY B.
Évaluation :

Fix parking lot large potholes. Employees are great.

JONATHAN D.
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The truck was clean!! The reverse light was out and the steering well had to be at the 11 o clock position to be going straight.

Chekiyah H.
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The app should explain the after hours key drop is NOT at the main entrance. An updated pic is needed.

CLARENCE T.
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Good experience. Will rent from this location again if needed.

richard S.
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Le client n'a pas laissé de commentaire.

TIJUANNA C.
Évaluation :

Do not rent a Van, or Truck out, if you all knows it smell bad, don't care how much u say you all clean it.. The Van I rent smell awful, and should have not been rented out, Then comes to find out someone had Pissed in the van, on the seats, that's just nasty.. And they still renting it out. I have never had a problem with this place until now.. Thanks

JAMES W.
Évaluation :

Everything was great!

DONALD T.
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Le client n'a pas laissé de commentaire.

WANDA G.
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I could not check the truck in. It stated that your site couldn't find my location. My location was on and I was even on your WiFi the last time I tried. Thank goodness you still had an employee there that said he would take care of it. I have not been charged the $20. Fee. I did try to call before leaving I couldn't reach anyone. It was a hard moving day. I was ready to get home.

VICTOR L.
Évaluation :

Check this and maintenence on equipment

DERRICK C.
Évaluation :

More check out booths and check out staff

MARCHE G.
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Signage posted in old building indicating office has relocated into larger building next door. Very confusing when you're expecting people to be "on premise" and unaware of new changes. Otherwise a great experience. Ladies working counter were friendly, helpful, knowledgeable and very professional.

NICOLE M.
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Le client n'a pas laissé de commentaire.

GENEVA O.
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Your website is confusing and not clear.

Clarence T.
Évaluation :

Great and convenient location. My information was saved in their system. I needed a truck really fast. They had one available. Great service checking in and out.

RANDY R.
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Le client n'a pas laissé de commentaire.

Eldred S.
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Great customer service!!

STEPHANIE B.
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Le client n'a pas laissé de commentaire.

christoher S.
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Le client n'a pas laissé de commentaire.

DERRICK W.
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Le client n'a pas laissé de commentaire.

GLOSS T.
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Le client n'a pas laissé de commentaire.

JENNIFER F.
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I have used this location several times over the past decade just wish they kept more of the larger size Uhaul trailers available

ANGELA P.
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Le client n'a pas laissé de commentaire.

KENNETHLEE C.
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Le client n'a pas laissé de commentaire.

WESLEY G.
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Le client n'a pas laissé de commentaire.

Marqus G.
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The clerk was very knowledgeable and was so respectful.

Lacourtney S.
Évaluation :

There is always a wait. Have more than one or two people on duty.

Keven D.
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I am completely happy with all aspects of this location. Keep doing the same.

Douglas C.
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Le client n'a pas laissé de commentaire.

Roy M.
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Le client n'a pas laissé de commentaire.

CORY J.
Évaluation :

Booked at closest location to my house. Reservation changed to furthest location from my house. Back right tire had slow leak. Oil life went to 0% during trip. Driver door hard to close properly. It was clean however. Service staff at location were pleasant and nice. Only 1 person working at pickup and it took a long time. Drop off was efficient.

Valencia M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Juanita C. | Expérience générale |
Évaluation :

Very Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.

Katrina W. | Premières impressions |
Évaluation :

The two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your help

Carrie C. | Premières impressions |
Évaluation :

This is not Carrie please look at the email address again

AMY B. | Premières impressions |
Évaluation :

N/a

Raheim T. | Expérience générale |
Évaluation :

Staff not really helpful

sharon b. | Expérience générale |
Évaluation :

I would have loved to have my own key and access to my storage. That was inconvenient to me.

whearlee c. | Premières impressions |
Évaluation :

I like The Employees Attitudes!!!!!

Levorica S. | Expérience générale |
Évaluation :

All of my items where over taken by roaches! The storage was also rained in which mold most of my items. I was terrified of the thousands of roaches. It was sickening.

Kenneth C. | Expérience générale |
Évaluation :

Everything was excellent and very professional.

Wyceithia H. | Premières impressions |
Évaluation :

Excellent

william c. | Expérience générale |
Évaluation :

Had to make several trips, to try to get them from taking money out of my account for a unit I didn't have. It appears that the customer is always wrong. Finally went and removed items and closed ac

Pam B. | Expérience générale |
Évaluation :

N/A

tamika j. | Expérience générale |
Évaluation :

The staff went above and beyond. Thanks

Sharron B. | Expérience générale |
Évaluation :

My mattress and mirror got wet. Manger rold me nothing would about cause I should took out insurance

Latisha L. | Expérience générale |
Évaluation :

James was a great help concerning my move. He has changed my mind about using Uhual again. After June I was never going to use again because the customer service rep over the phone messed up my move.

Joseph F. | Expérience générale |
Évaluation :

If I should need to move again, I will certainly use U Haul.

Curtisha R. | Réservation |
Évaluation :

I wish I was notified about the storage that was available. I needed a 10 by 10 (at least) and I was given two 5 by 10. That was NOT going to work. The system should’ve moved me or said none available

shontae s. | Expérience générale |
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The staff was very friendly and helpful. I also call on the same day that I needed to rent a truck and they had one available.

Phadra R. | Expérience générale |
Évaluation :

Great experience!!

Phadra R. | Réservation |
Évaluation :

Excellent customer service

burnells t. | Expérience générale |
Évaluation :

N/a

Jennifer S. | Réservation |
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Was out to lunch at my drop off time and had to wait for lunch to be over to complete drop off when I had a million other things to do.

Andrew C. | Réservation |
Évaluation :

N/A

Shirley G. | Expérience générale |
Évaluation :

N/A

Carmen F. | Expérience générale |
Évaluation :

Great customer service. Great guys

tonia w. | Expérience générale |
Évaluation :

I was VERY DISAPPOINTED with the their service once I moved out. I WILL NEVER USE THEM AGAIN & NOR WILL I RECOMMEND THEM (CENTER POINT LOCATION NOR PELHAM LOCATION-PAUL'S STORE AS HE CALLED IT)

WAYLON M. | Expérience générale |
Évaluation :

Did nothing but keep going up on the price. Nobody knows what they are doing, the manager just leaves when there is a problem. I would not recommend this location or U-Haul.

Non reviews have been submitted for this location.

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