Évaluations des clients U-Haul Moving & Storage at Central & Midpark

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Central & Midpark

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Jordan S. le

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Le client n'a pas laissé de commentaire.

Theresa H. le

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Le client n'a pas laissé de commentaire.

James M. le

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The staff is very helpful

Kareem G. le

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Le client n'a pas laissé de commentaire.

Tracye W. le

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Le client n'a pas laissé de commentaire.

Maria R. le

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I was charged 3 transactions for one $19.99 rental truck

Bin P. le

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Le client n'a pas laissé de commentaire.

HALEY A. le

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Would not use as a storage facility again or ever if I had known how bad it was.

Angela M. le

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My experiences with the u haul at both locations were excellent...the storage facility as well renting a truck on two ocassons. Everyone was helpful and very courteous!

Blake W. le

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Le client n'a pas laissé de commentaire.

Jenny S. le

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Check in online is very poor tool. Had to restart multiple times, and location tool difficult to follow instructions.

Andrea B. le

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I was told I would be refunded my deposit. Could I get an itemized final receipt of what I was actually charged because a rental of over $100 was very expensive for just a couple of hours. The priced advertised was the reason I decided to go with U-Haul. Also, I was very scared and felt unsafe when returning the vehicle. There were people walking around the area. Scary place to be alone in the dark. Maybe behind the gate would have been safer.

Okono O. le

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Please update your office computer system. It appeared really slow. On forgotten passwords, it should be possible to reset within the link you send to recover password.

John D. le

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Vehicle was lowering on fuel than quoted. Otherwise it was a great experience.

Robert F. le

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Easy pick up nice service and mobile Check in. And quote was very close.

John J. le

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Le client n'a pas laissé de commentaire.

Trayce G. le

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Le client n'a pas laissé de commentaire.

Nathan S. le

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Le client n'a pas laissé de commentaire.

Zhijuan M. le

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Everything about this experience was terrible. They didnt check the trucks in from the day before so the parking situation was horrific too. I will never go back to this location for anything. Equipment that I needed was missing on the truck. Even though the rep told me it was in there. Management was terrible, the GM was there in the back but did not come out to help with reducing the excessive lines. Both the GM and rep seemed hung over or something from the night before. Every customer in there was aggravated and upset due to the lack of urgency and negligence displayed by Uhaul. I was the second person in line to pick up the truck at 10am, I didnt leave the property until around 11am.

Ken C. le

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The associate on duty did a great job! However, I think he needed some help. 2 people working would have made things run smoother and faster.

Bonnie R. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

terry m. le

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we appreciated the free month we had after the tornado. it helped a lot.

John C. le

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Nice

David M. le

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Le client n'a pas laissé de commentaire.

Bobby W. le

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Nothing General Manager Rob was very friendly and knew his product.

Patrick F. le

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Rob was extremely pleasant and provided outstanding service.

Davida B. le

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Le client n'a pas laissé de commentaire.

LANCE L. le

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More clear communication with the customer regarding the after hours service fee of 20.00. Informing the customer to download the app for after hours service.

SALVADOR F. le

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I pay 24 hours and always is close the building

Carmen P. le

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I have already given a rateing and mo responded

Sharon R. le

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Awesom customer service

LINDA S. le

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Very nice, professional and efficient staff.

Nasratullah P. le

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Great

Guadalupe L. le

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Le client n'a pas laissé de commentaire.

carlos V. le

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Le client n'a pas laissé de commentaire.

Sarath W. le

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Location is Ok. Customer service was poor no help at all.

ROCKFORD C. le

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Everyone was always very helpful when we needed them

Caleb P. le

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John did a fantastic job all around.

Yvette S. le

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I had a truck I was picking up through your app and it was horrible! It took so long and was such an inconvenience. Olivia was the rep helping & I ended up yelling at her because of the app! My apologies to Olivia, I know it wasn't her fault.

Yeolondens S. le

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Le client n'a pas laissé de commentaire.

joanne f. le

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I rented a climate controlled unit except for the first month is was not because the air conditioner didn’t work. I was given numerous excuses for when it would be fixed.

Hieu T. le

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Le client n'a pas laissé de commentaire.

Theodore H. le

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Prompt and friendly customer service.

GREG S. le

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None

Jamie G. le

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Outstanding customer service.

Edward T. le

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More friendly

Chris M. le

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This location was good. First location they sent me to was 9929 Harry Hines it was horrible didn’t put the key in the vehicle for the 24/7 pickup. Had to travel 30 minutes to this location

Kelly F. le

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Great staff very helpful

Steven E. le

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Nothing. It's all being done

Stephanie R. le

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I reported that the gas tank was at 3/4 full and on the paperwork it stated that the tank was full. The U haul sales associate stated that he would change it to state 3/4. When I went to return the truck I was informed that he did not change the tank to 3/4 and I had to pay extra money for returning the truck with the same amount of gas that I left with. Please fix this for future customers and if possible I would like to receive the extra money I loss due to poor management.

Zongqi G. le

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Check-in is easy.

Erica W. le

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I left my stuff there for a two year period. My things were as I left them. Nothing stolen, flooded, or infested with bugs. Very pleased with the service. Thank you!

Isaac R. le

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Train your employees to be social friendly and politely helpful, not somber and without a word, not even a 'thank you'. Weird experience...

EDWIN L. le

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Due to the recent unit break-ins we felt it necessary to vacate and find a more secure facility. A difficult decision as we have been tenants for 15 years.

Anthony V. le

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Le client n'a pas laissé de commentaire.

SOPHIA M. le

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Le client n'a pas laissé de commentaire.

shannon S. le

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Le client n'a pas laissé de commentaire.

Khaled A. le

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Le client n'a pas laissé de commentaire.

Frank A. le

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From a repeat customer: Excellent service. Highly recommend this location.

Galaladdin A. le

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They give me the truck with a different mileage and not the same as they wrote in the receipt

Curtis B. le

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To be a little more friendly and the prices should match what is on the wesite page. 5

Jennifer G. le

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Mason is great :)

Alyssa B. le

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The biggest concern is the air conditioner was not working in our “climate controlled” unit. The office guy did not act too concerned or like it would be fixed soon. Thermostat was reading 99 degrees.

WILLIAM A. le

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Great place.

Duk K. le

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The Truck (17 foot) was so old and deteriorated. The right side view mirror fell off with no reason in the middle of driving... I cannot recommend the U-Haul for the safety reason...

Michael W. le

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Safety: Fix brakes on vehicle. The one i had would not brake properly...felt like mush. Strong whistling noise while driving, passenger side. Fixtures such as vent controls fall off easily when adjusted. I had to turn around and go back to have agent put part back on vehicle. New property damage customer survey was not working properly via email. Customer advised to pay attention to small "x's". There was no x on the brakes.

cleveland G. le

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Stay as is

Trelonza A. le

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I rented a truck and told the person who checked me out that the fuel gauge was above 3/4 of a tank and not at 3/4 like the paper said. He said it was ok. I only went 6 miles in the truck and was charged for a gallon and a half of fuel, which was 6 extra dollars. How is this acceptable or accurate at all? I would like my money refunded for the gas. How can I do this?

MUSTAFA A. le

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Le client n'a pas laissé de commentaire.

nekea b. le

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Everything was great no complaints. I was checked in and out by the same young man. He was a small caucasian guy with a handle bar mustache. He was so pleasant . Even Robert the cleaning guy! Great

Pamela L. le

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Le client n'a pas laissé de commentaire.

paul J. le

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Nothing at this time, keep doing what you doing.

Brianna W. le

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Le client n'a pas laissé de commentaire.

Ayman A. le

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dog hair all over the seats

ANNA I. le

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At the location i was told there is no cargo vans for three days ahead but after 1 hour I called again and magically there was a van available

Scott E. le

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Le client n'a pas laissé de commentaire.

tobi A. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Shequita R. le

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Le client n'a pas laissé de commentaire.

Aubrey M. le

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I moved out and closed my account because of the ruid treatment I received from new management. I registered a formal complaint but have not received any feedback. Uhaul does not care.

Taquilla K. le

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Employees were informative, quick & friendly!!!

nekea b. le

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No real complaints. The gentleman just forgot to take the uhaul tag off of the storage. We had to wait more than 20 mins. This facility is short staffed and he was by himself. Not his fault.

Ruth M. le

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Make sure the customer’s vehicle is ready for pickup and the equipment requested is provided at the time of pickup.

Ramzi T. le

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Le client n'a pas laissé de commentaire.

LISSA S. le

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the app you have for mobile pickup is not nearly as efficient as the front desk girl. shes super patient and helpful. she deserves a gold star.

Teshome M. le

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Excellent customer customer , the front desk lady ??????

marciya w. le

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Caring professionals Superior customer service the staff was exemplary and really seem to be interested in helping me take care of everything. I sincerely appreciated it during the stress of moving .

Suwarni H. le

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We were happy with their service, friendly but professional and work diligently, decent price, definitely will use them again and recommend them to anyone asking for help moving.

Kathryn M. le

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I have never experienced this type of service out of all the times I’ve done business with u haul the young lady that was assisting me was very unfocused and took a extra long time for me to get the rental the truck wasn’t ready and when I returned it an hour later it wasn’t signed in as returned. I was very displeased....

Robert M. le

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Le client n'a pas laissé de commentaire.

Latrissa R. le

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Everything was awesome. The agent inside was knowledgeable and had great service.

joshua H. le

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Very helpful group of people

Michael V. le

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Le client n'a pas laissé de commentaire.

IFEANYI MARTINS O. le

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Le client n'a pas laissé de commentaire.

Adrene M. le

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Deleion was very nice had great customer service. This experience was great and easy. The last uhaul place we use was horrible. I will continue to use this uhaul place!

ROBERT H. le

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None

Jesse M. le

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Na

LIsa Z. le

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Worse customer service. You charged me for 2 day rental when I returned it in as instructed! Not my fault your guy wasn't there to check me in. He said for me to just drop off my keys in the slot. Next morning, your Midpark Dallas location didn't see the Truck and check it back in....(How could you miss it? it was right there in front of your building!) thus, you charged me another day which has over drafted my account and now, I'm left with no money and more fees. You guys dropped the ball and I am left having to be without money, overdraft in my account, no money for food, and more than likely...will overdraft something else because I don't have money in my acct. to cover any thing else. Horrible!!

Misty S. le

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Our unit was broken into 3 times!!! in 7 months. Shady people!

Christopher S. le

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Great customer service from the guy that helped me at the front desk. Can't remember his name, but he was very polite and helpful.

Andre R. le

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Staff did a great job

Steve W. le

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Probably the most helpful staff I have ever dealt with in any of my U-Haul experiences

steven B. le

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Le client n'a pas laissé de commentaire.

Melody H. le

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Le client n'a pas laissé de commentaire.

Stephen C. le

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Le client n'a pas laissé de commentaire.

BIZUAYEHU KEBED D. le

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continue with your excellent customer service!

Austin K. le

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Le client n'a pas laissé de commentaire.

dejuanna H. le

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Nothing, everything went very well from my phone reservation experience to my face to face pick up with staff Ryan. He was pleasant, knowledgeable and efficient.

Glenda H. le

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Le client n'a pas laissé de commentaire.

Tamela B. le

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The staff were very helpful. We originally went to an U-Haul location that was independent to drop off but they had closed early. The staff at Central and Midpark were very kind and helpful. They got us checked in and out of there extremely fast.

Orlando H. le

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Le client n'a pas laissé de commentaire.

SHARON G. le

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Not having a good experience with y'all glitches. Was very inconvenient when our weather here was very cold.

maribel T. le

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Le client n'a pas laissé de commentaire.

Julian P. le

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Le client n'a pas laissé de commentaire.

Sonya H. le

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Le client n'a pas laissé de commentaire.

Sameria A. le

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The young lady Deona I believe her name was. Was very helpful and kind. She is very professional. Her husband as well. Deona took care of me when I picked up the truck and checked out of my unit. It went very smoothed. Her husband was there when I returned the truck and he was very efficient. They make a good team. Will definitely recommend this location to others.

Paul S. le

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Great service - no problems.

Alejandro O. le

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When calling the Call Center I have reserved a cargo van. When I when to pick-up the vehicle I was not available I had to pay a higher mileage fee of .99cents instead of .69cents. Hopefully, if anyone reads the following will reimburse me for the difference.

Paul S. le

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Le client n'a pas laissé de commentaire.

Salvador S. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Minerva M. le

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Le client n'a pas laissé de commentaire.

Wayne M. le

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Extremely helpful and knowledgable staff.

David T. le

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All good. Everything was ready - just a walk-around and I was in my way.

Claudia C. le

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Make sure the backup camera works

Ira W. le

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Le client n'a pas laissé de commentaire.

kenneth d. le

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Wish I could have gotten a prorated rate for my last month. I was in the process of closing on a house and just needed an extra 2 days but ended up having to pay the full month

Thalia C. le

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Excellent customer service.

G.W.I. I. le

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Staff is great. Very friendly. Other tenants are also great. Many are hard working business people like me or other ordinary people in the process of moving. I really like the new manager here.

ronnie c. le

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It's nice

Theodore H. le

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Great place to store your stuff when you need to do that.

Sarah M. le

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Easy , fast , convenient

SHERAH P. le

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It was a pleasure having my personal belonging stored at this UHaul facility. The employees were very friendly and always helpful when I needed and assistance. Keep up the good work.

Jorge C. le

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N/a

KATHLEEN M. le

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Loyal, happy customer for 6 years.

Conrad S. le

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The storage facility seems clean and well maintained and safe, however I would not recommend for RV Storage. The parking spot I had was at a 5 degree incline.

Tiffany W. le

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Needed temporary storage and this location was the most convenient. While moving in I went to the restroom and it was so clean! Good customer service and a clean, organized facility. Highly recommend!

Nukima H. le

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New Management is so much better compared to the old Management