Évaluations des clients U-Haul Moving & Storage at Central & Midpark

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Central & Midpark

Cote générale :

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gail j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Spade T. | Premières impressions |
Évaluation :

We never checked in. We tried to call but no response.

Ronnetta J. | Expérience générale |
Évaluation :

The experience was great, only thing I did not like the rent goes up on the storage, other then that it was great.

LETITIA S. | Expérience générale |
Évaluation :

Wonderful staff, Olivia is the best!!!

Tyree W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JAVEED M. | Expérience générale |
Évaluation :

Its great, used first time

Braden P. | Expérience générale |
Évaluation :

Elevator broke and the manager was rude, when we could reach her.

Kevin W. | Premières impressions |
Évaluation :

So far so good.

CHRISTOPHER G.
Évaluation :

Le client n'a pas laissé de commentaire.

BENJAMIN M.
Évaluation :

Le client n'a pas laissé de commentaire.

James S. | Expérience générale |
Évaluation :

Friendly staff and wonderful facility and location

RONALD B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

jessica o. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

David Y.
Évaluation :

Nothing. I was very impressed with the staff. Chris has an incredible way with people. I saw him calm the customer before me who was panicking about life events and who had misplaced her keys. He was also very sympathetic and gave sage advice to me about life after my job delayed my start date, necessitating me to put my belongings in storage. I mostly interacted with Chris, but Olivia assisted me the next day and she was also super helpful, friendly, and knowledgeable.

Van Viliet M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dyesean J.
Évaluation :

I think Olivia does a great job of maintaining/running the establishment! She goes over and beyond the recommended to provide quality service.

coricia H.
Évaluation :

Outstanding performance will use again

Larryah D.
Évaluation :

Le client n'a pas laissé de commentaire.

Rhonda B.
Évaluation :

Rental experience was quick and easy and young lady that assist me was so kind and cheerful.

Nakethia I.
Évaluation :

Chris was awesome and very helpful!!!

Lori C.
Évaluation :

Le client n'a pas laissé de commentaire.

LaDonna H. | Expérience générale |
Évaluation :

Great customer service and any assistance that was needed. Very clean inside & out. Thank you

ANN K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nam C.
Évaluation :

No complaint. Very happy.

GENEVIEVE B.
Évaluation :

You guys were awesome. The guy that handed me the keys was filling in for the day very nice guy

NYCOL K. | Expérience générale |
Évaluation :

The positive about this place is an employee, John. He is always friendly, helpful and kind. The facility itself is inconvenient because of its proximity to a major highway and how cramped parking is.

ANNAMARIE P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara T.
Évaluation :

I asked if i needed the truck 1 hr more .then 4hrs would i be charged ? She said as long as i bring truck back by 9am next morning..i would not be charged? Only alotted 111.00 for this rental my debit will over draft my bank account ..at 196.dollars iam senior and would never kept truck to be charged another day. I sent a email about the broken Driver side MIRROR did not know until i got on freeway. It flip flopped back and forth could not hold it the whole drive i asked for a credit on my rental. Minus one Day ..and Mirror broken she did not check the truck i assume she did earlier. I owe 111.00 Please help

Stephen M. | Expérience générale |
Évaluation :

I would have to say Kate Pieper and the crew at the Richardson Texas location and the mid Park location are outstanding easy to work with great people very pleased with highly recommend.

Lenea L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JAVEED M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

TOMMIE E.
Évaluation :

The gentleman was nice, polite, and very helpful.

Natasha L.
Évaluation :

Johnathon is a great employee, he always does what he says he's going to do! The van I rented was brand new drove excellent. Rates are very fair.

NYCOL K.
Évaluation :

The best thing about the location at 13637 N Central Expressway (Central & Midpark) is their employee, Johnathon. “John” is the kindest, most helpful and hardworking person. He always goes above and beyond to help you and does so with a smile on his face and a positive attitude. This location is made better by John and U-Haul should feel lucky to have a dedicated employee like him! Anyway, the location is small but doable. Not a lot of equipment options because location lacks parking space.

DARREN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Karel C.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles S.
Évaluation :

It's just very odd. Everyone at uhaul seems to be be very unhappy.

MYRLE W. | Expérience générale |
Évaluation :

This was the worst Experience I ever had my storage was broken into twice & the district manager is awful , this company needs to go out of business, I have reported to the BBB

Yolanda M.
Évaluation :

Le client n'a pas laissé de commentaire.

NICHOLAS Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Terrance S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Kim L. | Premières impressions |
Évaluation :

Olivia was very kind and efficient!

RICARDO C.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN L.
Évaluation :

A dolly I requested wasn't there, it took a while for the keys to be located, but the main employee was helpful

Erin M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Saundra R. | Expérience générale |
Évaluation :

While the staff was helpful once you hunted them down. They didn't go out of there way to help or ask if you needed help.

Jeannita T.
Évaluation :

The lock was difficult to operate. We had to play around with it in order to get release.

Tyler C. | Expérience générale |
Évaluation :

I reported the unit was leaking water during rain for 3 months and always got the same response. "Good to know. I've been telling them we need a new roof. What unit are you in?" Which always lead to the, "I'll tell my manger and have them call you." No one ever called. Then I move out of my storage and clean it yesterday. Leave and receive an email from my bank 2 hrs later that they charged me another months rent. I'm just confused. We never talked about him charging me another month. My bill had been due on the 8th every month for 3 months. I moved out on the 8th.

GLENDA H.
Évaluation :

I was at wrong pickup location, but rep at midpark and central had an available truck. Made experience convenient. Appreciated that. All reps were friendly and accommodating.

NYCOL K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dwight M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Talayah M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael F.
Évaluation :

The location did not have furniture dolly that was ordered with truck. Had to go to another location for dolly. Ron the AGM at other location was most helpful.

Joel V.
Évaluation :

The AC was busted

ANNAMARIE P.
Évaluation :

Le client n'a pas laissé de commentaire.

ELLEN D. | Premières impressions |
Évaluation :

The man who checked me in was very nice and had excellent customer service.

Garrett P.
Évaluation :

Nothing to improve, I'm sure it's my fault. But I accidentally dropped the keys in the return slot before I returned the truck, so I wasn't sure what the odometer was on, so I just put my best guess. I'm sure the instructions were clear, but it was really hot and humid so I was hurrying, I apologize.

James M.
Évaluation :

Le client n'a pas laissé de commentaire.

Lorenzo w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Janice R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark R.
Évaluation :

Made a 2 o clock reservation. The customer service representative stepped out to lunch at 2 so I couldn't get my van on time. Spent half an hour on the phone with customer service. 95% of the call was spent on hold. The other 5 percent was people picking up to tell me that they're gonna put me on hold again. Awful experience. You can really tell they don't care about their customers

Kenya S.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall H.
Évaluation :

The Uhaul employee met me outside and he checked the vehicle in with.no problems. He was very helpful.

Gabrielle T.
Évaluation :

Great customer service!

Cindy D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MARCUS G.
Évaluation :

I was two hours late to turn the uhaul in and was charged for an extra day which could have been overlooked....

Lorenzo w. | Premières impressions |
Évaluation :

Beware Rob G, The front desk clerk is very racist.very very racist.

LUIS G. | Expérience générale |
Évaluation :

Thank you for watching my stuff for at least 7 years.

Chikita T.
Évaluation :

The in store representative was very helpful. He helped me with my early return. He was great! Thank you!

sokree s. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M.
Évaluation :

Not much of anything i can think of.... Everything went smooth, service was quick and professional. Overall a very quick and smooth transaction.

Sheila B.
Évaluation :

Truck made a lot of noise and kept beeping to put on seat belt, but seat belt was open.

Elizabeth P.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenda A. | Premières impressions |
Évaluation :

The owner was awesome. I arrived at 9am but whoever was scheduled to work that morning never showed. I was on hold with U-Haul for close to an hour while they tried to investigate the situation. The owner left one of this other facilities to open this one around 10:15am. Therefore, we had a much later start to our day of unloading our truck with our team of help. Not the owner's fault, just unfortunate circumstances / timing.

Natasha L. | Premières impressions |
Évaluation :

The restroom need to be cleaned hourly and the space I viewed was also dirty. The rates are reasonable and I've noticed changes in staffing.

ANITA S.
Évaluation :

Please do not paint your local phone number and other pictures on the side windows. It restricts side vision and kind of violates the renters privacy by pinpointing the precise location the vehicle was rented from

Jeremiah N.
Évaluation :

Equipment that we rented was not ready inside the truck and because pickup was prior to physical location store hours, we were forced to leave without the accessories and purchase them at a Lowe's instead.

Anastasios T.
Évaluation :

Great service, great price, van was great!

Meshell R.
Évaluation :

None

Mohd F. | Expérience générale |
Évaluation :

Best staff, 100% recommended So thankful to everyone, made my stay easy and beautiful Thank you so much

ASENATH W.
Évaluation :

The representative by the name of Josh was so helpful, the location was good. However the truck and the dolly was old and ancient. It got the job done, so I will not complain

MARY W.
Évaluation :

I returned the Uhual with a full tank of gas although I received it with 3/4 of a tank. Shortly after dropping off the uhual, I received an email stating i was charged a $25 cleaning fee. I called the location to see what that was for. The gentleman said the cleaning fee was only charged because I failed to fold my 10 furniture pads and that "it was clearly stated on the truck." Now, it's not the $2.50 charge per pad that upsets me. It's the fact that I was not credited back the difference for the extra gas nor did they deduct the overage off the "cleaning fee." It's very difficult to pump exactly 3/4 of a tank without potentially having to do it a second time to ensure you get the right amount and not be under. If I would have returned it with so much as 1 line below what I was given, they would have charged me a ridiculous upcharge on gas. But when I give it to them with over what I received, they consider it a wash? Although the charges were mynute, it is the lack of integrity that gets me the most. I have used Uhual for over 9 years, moving through 6 different states, but sadly this will be my last. Very disappointed.

Olyvia T.
Évaluation :

Le client n'a pas laissé de commentaire.

HAMEED A.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry K.
Évaluation :

I enjoyed the experience and will definitely use this U-Haul location again. Thanks.

Christopher T.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrea L.
Évaluation :

The representative that originally put in my reservation with an incorrect email address. THEN, to make matters worse , the code to open the truck was not associated with the correct vehicle. After attempting the different codes presented by your representative,(which took an hour), she finally came up with a solution. I had to get another vehicle , fortunately it was at the same price. To sum it up, there was NOTHING convenient about accessing the vehicle online.?

Daryl P.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott S.
Évaluation :

Le client n'a pas laissé de commentaire.

anna W.
Évaluation :

Customer service was exceptional! The employee who helped me was very knowledgeable and made the process SUPER easy.

Kendrick A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia M.
Évaluation :

Le client n'a pas laissé de commentaire.

MOHAMMAD S.
Évaluation :

You will figure it eventually.

Phylanda B.
Évaluation :

There's nothing that needs improving. This location is my go to when I need a moving truck.

Daniel W.
Évaluation :

The website does not let you set up a reservation for cargo vans or trucks, so I ended up calling the location to make my reservation. I gave them all the details but they entered my email address wrong on their side and because of that my whole experience was ruined. I downloaded the uhaul app on my phone and set up my account but couldn't find my reservation anywhere (because of the email address). I sat in the uhaul parking lot on the day of my pickup talking with support trying to figure out how to pick up the van without interacting with a human to promote social distancing. But because nothing was working I ended up having to go inside and talk face to face with an employee. Please just allow cargo vans to be reserved online and none of these problems would have happened.

BETTY A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ty W.
Évaluation :

The employee Joshua Chek was very helpful!

Ronald K.
Évaluation :

Le client n'a pas laissé de commentaire.

Russell L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason L.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

thanx! Easy Peasy!

shirley W.
Évaluation :

Le client n'a pas laissé de commentaire.

Geoff O.
Évaluation :

KEEP UP A GOOD JOB AND KEEP MS ROMERO SHES GOOD

Kevin M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Pandora W.
Évaluation :

The staff was really helpful and accommodating

Lindsey S.
Évaluation :

Le client n'a pas laissé de commentaire.

Valerie D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Denitra S.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah T.
Évaluation :

Le client n'a pas laissé de commentaire.

Loretta P.
Évaluation :

The Customer Service at this location compared to the other locations I visit is great they know what they are doing.

Jordan S.
Évaluation :

Le client n'a pas laissé de commentaire.

Theresa H.
Évaluation :

Le client n'a pas laissé de commentaire.

James M. | Expérience générale |
Évaluation :

The staff is very helpful

Kareem G.
Évaluation :

Le client n'a pas laissé de commentaire.

Tracye W.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria R.
Évaluation :

I was charged 3 transactions for one $19.99 rental truck

Bin P.
Évaluation :

Le client n'a pas laissé de commentaire.

HALEY A. | Expérience générale |
Évaluation :

Would not use as a storage facility again or ever if I had known how bad it was.

Angela M. | Expérience générale |
Évaluation :

My experiences with the u haul at both locations were excellent...the storage facility as well renting a truck on two ocassons. Everyone was helpful and very courteous!

Blake W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jenny S.
Évaluation :

Check in online is very poor tool. Had to restart multiple times, and location tool difficult to follow instructions.

Andrea B.
Évaluation :

I was told I would be refunded my deposit. Could I get an itemized final receipt of what I was actually charged because a rental of over $100 was very expensive for just a couple of hours. The priced advertised was the reason I decided to go with U-Haul. Also, I was very scared and felt unsafe when returning the vehicle. There were people walking around the area. Scary place to be alone in the dark. Maybe behind the gate would have been safer.

Okono O.
Évaluation :

Please update your office computer system. It appeared really slow. On forgotten passwords, it should be possible to reset within the link you send to recover password.

John D.
Évaluation :

Vehicle was lowering on fuel than quoted. Otherwise it was a great experience.

Robert F.
Évaluation :

Easy pick up nice service and mobile Check in. And quote was very close.

John J.
Évaluation :

Le client n'a pas laissé de commentaire.

Trayce G.
Évaluation :

Le client n'a pas laissé de commentaire.

Nathan S.
Évaluation :

Le client n'a pas laissé de commentaire.

Zhijuan M.
Évaluation :

Everything about this experience was terrible. They didnt check the trucks in from the day before so the parking situation was horrific too. I will never go back to this location for anything. Equipment that I needed was missing on the truck. Even though the rep told me it was in there. Management was terrible, the GM was there in the back but did not come out to help with reducing the excessive lines. Both the GM and rep seemed hung over or something from the night before. Every customer in there was aggravated and upset due to the lack of urgency and negligence displayed by Uhaul. I was the second person in line to pick up the truck at 10am, I didnt leave the property until around 11am.

Ken C.
Évaluation :

The associate on duty did a great job! However, I think he needed some help. 2 people working would have made things run smoother and faster.

Bonnie R.
Évaluation :

Le client n'a pas laissé de commentaire.

David M.
Évaluation :

Le client n'a pas laissé de commentaire.

terry m. | Expérience générale |
Évaluation :

we appreciated the free month we had after the tornado. it helped a lot.

John C. | Expérience générale |
Évaluation :

Nice

David M.
Évaluation :

Le client n'a pas laissé de commentaire.

Bobby W.
Évaluation :

Nothing General Manager Rob was very friendly and knew his product.

Patrick F.
Évaluation :

Rob was extremely pleasant and provided outstanding service.

Davida B.
Évaluation :

Le client n'a pas laissé de commentaire.

LANCE L.
Évaluation :

More clear communication with the customer regarding the after hours service fee of 20.00. Informing the customer to download the app for after hours service.

SALVADOR F. | Expérience générale |
Évaluation :

I pay 24 hours and always is close the building

Carmen P.
Évaluation :

I have already given a rateing and mo responded

Sharon R.
Évaluation :

Awesom customer service

LINDA S. | Expérience générale |
Évaluation :

Very nice, professional and efficient staff.

Nasratullah P. | Expérience générale |
Évaluation :

Great

Guadalupe L.
Évaluation :

Le client n'a pas laissé de commentaire.

carlos V.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarath W.
Évaluation :

Location is Ok. Customer service was poor no help at all.

ROCKFORD C. | Expérience générale |
Évaluation :

Everyone was always very helpful when we needed them

Caleb P.
Évaluation :

John did a fantastic job all around.

joanne f. | Expérience générale |
Évaluation :

I rented a climate controlled unit except for the first month is was not because the air conditioner didn’t work. I was given numerous excuses for when it would be fixed.

GREG S. | Expérience générale |
Évaluation :

None

Jamie G. | Premières impressions |
Évaluation :

Outstanding customer service.

Kelly F. | Premières impressions |
Évaluation :

Great staff very helpful

Zongqi G. | Premières impressions |
Évaluation :

Check-in is easy.

EDWIN L. | Expérience générale |
Évaluation :

Due to the recent unit break-ins we felt it necessary to vacate and find a more secure facility. A difficult decision as we have been tenants for 15 years.

Alyssa B. | Premières impressions |
Évaluation :

The biggest concern is the air conditioner was not working in our “climate controlled” unit. The office guy did not act too concerned or like it would be fixed soon. Thermostat was reading 99 degrees.

WILLIAM A. | Expérience générale |
Évaluation :

Great place.

nekea b. | Expérience générale |
Évaluation :

Everything was great no complaints. I was checked in and out by the same young man. He was a small caucasian guy with a handle bar mustache. He was so pleasant . Even Robert the cleaning guy! Great

Aubrey M. | Expérience générale |
Évaluation :

I moved out and closed my account because of the ruid treatment I received from new management. I registered a formal complaint but have not received any feedback. Uhaul does not care.

nekea b. | Premières impressions |
Évaluation :

No real complaints. The gentleman just forgot to take the uhaul tag off of the storage. We had to wait more than 20 mins. This facility is short staffed and he was by himself. Not his fault.

marciya w. | Premières impressions |
Évaluation :

Caring professionals Superior customer service the staff was exemplary and really seem to be interested in helping me take care of everything. I sincerely appreciated it during the stress of moving .

Suwarni H. | Premières impressions |
Évaluation :

We were happy with their service, friendly but professional and work diligently, decent price, definitely will use them again and recommend them to anyone asking for help moving.

ROBERT H. | Expérience générale |
Évaluation :

None

Jesse M. | Premières impressions |
Évaluation :

Na

Misty S. | Expérience générale |
Évaluation :

Our unit was broken into 3 times!!! in 7 months. Shady people!

Andre R. | Expérience générale |
Évaluation :

Staff did a great job

SHARON G. | Expérience générale |
Évaluation :

Not having a good experience with y'all glitches. Was very inconvenient when our weather here was very cold.

kenneth d. | Expérience générale |
Évaluation :

Wish I could have gotten a prorated rate for my last month. I was in the process of closing on a house and just needed an extra 2 days but ended up having to pay the full month

Thalia C. | Expérience générale |
Évaluation :

Excellent customer service.

G.W.I. I. | Expérience générale |
Évaluation :

Staff is great. Very friendly. Other tenants are also great. Many are hard working business people like me or other ordinary people in the process of moving. I really like the new manager here.

ronnie c. | Expérience générale |
Évaluation :

It's nice

Theodore H. | Expérience générale |
Évaluation :

Great place to store your stuff when you need to do that.

Sarah M. | Réservation |
Évaluation :

Easy , fast , convenient

SHERAH P. | Expérience générale |
Évaluation :

It was a pleasure having my personal belonging stored at this UHaul facility. The employees were very friendly and always helpful when I needed and assistance. Keep up the good work.

Jorge C. | Expérience générale |
Évaluation :

N/a

KATHLEEN M. | Expérience générale |
Évaluation :

Loyal, happy customer for 6 years.

Conrad S. | Expérience générale |
Évaluation :

The storage facility seems clean and well maintained and safe, however I would not recommend for RV Storage. The parking spot I had was at a 5 degree incline.

Tiffany W. | Expérience générale |
Évaluation :

Needed temporary storage and this location was the most convenient. While moving in I went to the restroom and it was so clean! Good customer service and a clean, organized facility. Highly recommend!

Nukima H. | Expérience générale |
Évaluation :

New Management is so much better compared to the old Management

Non reviews have been submitted for this location.

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