Customer Reviews for U-Haul Moving & Storage at Central & Midpark

Évaluation :

1

Front desk worker, was sarcastic and rude. Additional charges are not explained on website. Additional charges for locks, and front desk worker was very rude in stating locks must be purchased separate

Évaluation :

1

The check engine light was on, the low tire warning was on, and there was a lock on the loading door. When we mentioned about the check engine light and low tire warning, we were told don't worry about it. The advisor missed the lock which required us to make a second visit just so they could remove the lock. Mike had very poor customer service. I will find a different location or go to a competitor next time.

Évaluation :

3

Your staff need to be more courteous, he can start by not using earphones when attending to customers so he can hear them, He needs to be more attentive

Évaluation :

5

Thanks

Évaluation :

1

Gone too expensive and staff asked me what u want ? Early morning sadly that's not how you greet your customer for 7 years or any friends you might have ,atleast say good morning ,how can I help you even the new manager didnt even greet ,if you treat your customers so badly early morning who wants to do business with uhaul .we have been very long with uhaul time to move

Évaluation :

5

The process was virtually seamless. My only issue was trying to return the van using the online service. The website rejected my attempt to sign in multiple times.

Évaluation :

3

We had a locked combination lock on the truck that we had not put there and did not find until we returned home. As a result, we could not open the back of the truck to use it. We called the 800 number since the office was now closed, and they reached out to the GM. He called my husband pretty quickly and gave him the combination to remove the lock.

Évaluation :

5

Friendly and professional staff! The young lady was very nice! Truck was dirty af though.

Évaluation :

3

Allow returning the vehicle at another location (without charging $100 extra). My moving spot was 3 miles from a closer location, instead, I HAD to return it at this specific location, wasting more gas, and adding more miles.

Évaluation :

5

The young lady that checked me out was super helpful and friendly. Need more people like that!

Évaluation :

5

The lady at 13637 North Central was nice, knowledgeable, accommodating, helpful and smiled.

Évaluation :

5

Annabelle obviously enjoys what she does and really cares about her customers. She was more than helpful every time we were there. The entire staff at this location is terrific.

Évaluation :

4

I talked to the guy at the U-Haul store an told him something was wrong with the tire well the panel said one of tires was low he just said ok like he could care less, l didn't want anything to happen when l took truck off property. I really hated that was so unconcerned.

Évaluation :

5

Only thing i would say is that it should go back to 24 hour use

Évaluation :

4

Thank you for making closing our a unit easy and simple! Will definitely use UHaul again for storage.

Évaluation :

5

Continue to be excellent customer service and friendly smile.

Évaluation :

5

Staff was very friendly

Évaluation :

5

I like the place Thanks for having me

Évaluation :

2

Its not this location, and your phone app cut it off the worst app I have ever used and my equipment was not there which my move very hard and was not told and your phone system is bad too you can't get the person you talked to in person on the phone and the truck was bad it took me 5 times to shut the door.

Évaluation :

5

Nice experience. Clean. Would recommend

Évaluation :

2

(1) Months and months of billing errors, threatening letters, fees, etc., and in EVERY SINGLE CASE my rent was paid on time. INCOMPETENT!! (2) While vacating my unit, I discovered that the unit had flooded at some point and all of my belongings that were on the floor had water marks/stains 7 inches up. WHY WAS I NOT INFORMED THAT MY UNIT FLOODED???? Yes, YOU ARE RESPONSIBLE. YOU were aware that my unit flooded and you failed to notify me so that I could check my belongings and move out to prevent further damage. But you knowingly and purposefully failed and refused to notify me, therefor increasing my damage. WHO DO I CONTACT TO MAKE A CLAIM FOR MY DAMAGED PROPERTY???? (3) I WILL be contacting the BBB and writing the VERY POOR online reviews that you deserve.

Évaluation :

5

So helpful

Évaluation :

1

They charged me a full month rent when I left on the 11th of December. I have left multiple messages. Every time I call it gets forwarded to the call center. They send a message to the manager and I never get a call back. The GM was supposed to credit 1/2 of my rent back and never did. I'm not pleased with the way this has been handled and will never use uhaul again.

Évaluation :

1

The gentleman working was rude, seemed bothered I was even there. Truck was filthy inside I told him about it, he didn't even look up from his phone. Then when I return the truck, I checked the box saying it was not clean. Then I got charged a cleaning fee?!? That's unacceptable. Worse experience with uhaul.

Évaluation :

5

the staff at the facility were always willing and able to help when i had a question/need. thank you all for helping me.

Évaluation :

5

You guys are doing fine. Keep it up.👍👌

Évaluation :

5

Excellent clean facilities. Friendly staff. Good people.

Évaluation :

1

During this visit... I had to leave and come back. All because the representative who was working on Sunday (1/2) never asked my name when he told me that the van was reserved for someone. I told him how I had problems with the website while reserving the van and that I wasn't sure if it went through. He just said that the van was reserved (wasn't even looking at me, was more concerned with what was on the computer screen), but he never asked my name or offered to check the reservation. I left and called customer service and they told Mr that there was a reservation for me st this location. I felt this individual was completely unprofessional in the way my reservation was handled.

Évaluation :

5

Excellent customer service, friendly and attentive.

Évaluation :

5

Easy , simple check in process . Highly recommend

Évaluation :

4

Convenient to me and available at a stressful time for me. A little more expensive than I would have liked but ok

Évaluation :

4

The facility is clean, reasonable pricing and management is improving.

Évaluation :

5

Great customer service n management

Évaluation :

1

Manager Katelyn Peper Super rude and not professional at all I paid for my storage and they rented to someone else and no help offered at all .

Évaluation :

5

Extremely Supportive Experience.

Évaluation :

5

The Customer Service Agent On Duty, At This Location Was Phenomenal. She Made My Day

Évaluation :

3

To long of a story to itemize all of the things that went bad, suffice it to say Caitlyn Peper handled the situation and got us into the unit and saved the day.

Évaluation :

5

Great help!! No confusion and staff great!!!

Évaluation :

1

I write you home poorly because I move myself out of the storage told him I move by the storage called and told him I move out the storage over a million time but yet I was still being charged for service then I was told it was a lot on the door they can stop charging until the lock was taken out which was not my lock so I'm very unhappy with the service that I had

Évaluation :

1

Make clear what charges are gonna be because they overcharged me a totally different price than I was told will never use again

Évaluation :

5

Assistant manager at this location is excellent

Évaluation :

5

Danielle was very friendly and helpful during this hard time. I thought this process would be dreadful and she made it very easy.

Évaluation :

5

Excellent customer service....

Évaluation :

5

Danielle and Miranda were amazing ! Great customer service !

Évaluation :

2

The man at the front counter was very unhelpful and rude. My unit was supposed to come with a lock and after arguing with me about it he told me to go grab a different one off the wall and then proceeded to go back to his phone conversation. He told us there were no courtesy carts to use which we ended up finding on our own halfway through moving all our stuff by hand from the Lyft out front.. I think he is lucky he still has a job

Évaluation :

1

no one was available to let us in to get our truck (reservation made online). wasted time attempting to rent & was on hold for 20+ minutes just to cancel the reservation.

Évaluation :

1

Truck was muddy inside, the wheels and inside the cargo space. It was apparent that the truck had not been inspected and definitely was not clean. Another point of evidence was that their was a bag of clothes that the previous renters had left in the cab. I'm very comfortable using my iPhone's location services, including allowing specific websites and apps to track me. This feature didn't work upon pickup, nor upon return (when the office was closed). There were no parking spots available when I returned the vehicle. My main complaint is with the asshole working in the office on Friday, 10/8 when I picked up the truck. I'll spare you our conversation, but I'll tell you about the elderly couple behind me. As I was leaving, I heard this asshole say to the old man…”you…yeah, I'm talking to you” in the most disrespectful, condescending manner. I'm in business, and I'm well aware of how hard it is to find and retain good employees, but this guy needs to go. He's absolutely terrible. Call me if you'd like. I'll never use uhaul again.

Évaluation :

5

you have a wonderful manager there and great folks working there. They was a great help. And when I got a text message on Sept 21 then Sept 28,2021 saying I still owe when I didn't owe anything the manager was able to get right on it and check for me and saw someone had try to put more on my account so she was able to put it back to what it was and I had my receipt showing I had paid everything up front when I pick up the truck. The problem I'm having is your uhaul text message from # 84285 again on Oct. 6,2021 still saying I owe money and trying to take my money off my card. You need to fix that cause even online shows my account is paid in full. yes my card was declined so thankfully they did not take anything out of my bank cause right now I have nothing in my bank after my move. Please get with your text message don't know why the text message still trying to show the wrong bill on here and I owe when my online account and I also have a receipt showing everything is paid !!!

Évaluation :

5

Thank you guys for being there for me at my worst time not to many people are well to lend a happy hand y'all are awesome thanks again guy's may God bless you all 🥰

Évaluation :

1

They unlawfully changed my contract with Uhaul, I had a van with the insurance I never book without insurance, they even changed our contract number that is bull, I booked with insurance, I always do on every rental, why did they change our contract!!!!!!!!!!!!!

Évaluation :

5

Thank you, everything was. fine

Évaluation :

2

We reserved a Van and we were told we could not have it due to an outage, but when I complained because they gave our Van away @ that location we have our storage, he asked me if we would take a small truck instead @ At the same location, HE JUST TOLD ME THERE WAS AN OUTAGE, SO HOW CAN THEY GIVE ME A TRUCK AT THAT LOCATION, BECAUSE THEY WERE OVERBOOKED AND BUMPED US, I had no choice but to say yes to getting the truck, I was told the same price as the Van would cost, but they still charged me the truck price and then had to do all kinds of adjustments, so stressed when you are moving and we were in a crunch moving, BUT IT WAS TERRIBLE!!!!!! Then we booked a Van and some canceled it, I rebooked it Sunday, and thank the Lord we got a VAn, it was damaged and we took pics of it! i use to work in Car Rental i KNOW HOW ALL THIS WORKS!

Évaluation :

2

Parked vehicles in front of my unit. Uhaul trucks blocking entrance gate. Price was expensive.

Évaluation :

5

Danielle was great from start to finish. She was very polite and assisted me with any help I needed. Great location to rent a uhaul or buy equipment!

Évaluation :

5

Danelle made it so easy for me after a very stressful week

Évaluation :

3

Let customer know at check in that they MUST click on the link and submit the survey at pick up related to condition of vehicle,fuel guage level,mileage at pick up BEFORE driving away. I was not informed and only when I went back into the office to let manager know that fuel was @ 7/8 not as I was told @ Full,I was then sent a text with the link to complete all the questions. I could have driven off not knowing and been charged a ridiculous amt for not returning it with a full tank.

Évaluation :

5

24 hour pick up worked great

Évaluation :

2

I was pleased using this storage facility for the past 6 years, till this week when I was moving my things out and was not able to open the entrance door get to my unit. The office would not answer my call and I had to drive to the office asking for help. I got quite a run around when they argued with me. I experienced the same problem each day this past week. I told those in the office that this franchise will loose money cause this location is NOT user friendly. I was very frustrated that it was difficult communicating a simple thing of having the entrance door to be open during normal business hours.

Évaluation :

5

I love the Midpark location! They do a great job!

Évaluation :

1

I would give a 5 stars to Danielle who was the only one person that helped. The other two were just plain lazy and unwilling to do what they were paid for. If I could I would give them a negative star. Thank you Danielle for your help, for the other two idiots, sorry for bothering you on a beautiful Saturday afternoon.

Évaluation :

5

I had an issue with my van but I am glad I ×as able to get everything resolved to my satisfaction!

Évaluation :

3

The office hours were ridiculous for weekend rentals.. also almost impossible to reach a live person in the phone....

Évaluation :

5

Everything went smoothly great customer service

Évaluation :

2

I called the facility, several times, no one picked up, to ask if there is an online check-in for a storage room, I was told no!. I then went back online to reserve and I checked in, the employee said only possible at the facility. When I finalized my storage online, we got a message that our lock would be in the storage room, it was not, we had to go and ask for it, this was inconvenient!! No disputes just employees should know what they are talking about to customers, the agent at Uhaul should have been able to tell me about online check-in same day reserved, the employee said that it was not possible, only here at the facility, wow!

Évaluation :

5

I had an excellent experience getting access to a clean well maintained truck at the last minutes for a price muxh lower than i expected. Easy pick up and return experiences!! Will definitely use this location again!

Évaluation :

2

Get a lock that works/much less frustrating. Mention how long it may take to get your photo “verified” during check in/before hand It took 30 minutes of time wasted Be transparent that photos are required for verification. Explain how you can have that photo removed or, better yet, don't require them in the first place.

Évaluation :

5

Very fast and Great Customer service

Évaluation :

5

Personnel was awesome!!! I love renting from this location! The need another truck though.

Évaluation :

5

The staff are exceptionally friendly, and helpful with lots of smile.

Évaluation :

1

Called me for a truck related question and didn't pick up my call…. Over and over… was frustrating

Évaluation :

4

DON'T send this survey request until the final receipt has been received! How do I have any idea that some tricks haven;t been played?? That said, the experience has been Excellent - for now. Hope that doesn't change! rjs

Évaluation :

5

Danielle and Miranda where excellent!

Évaluation :

1

Found dead cockroaches in my boxes and on the floor of the unit. Checked out on the 17th of July and was told I would not get a refund for the remaining unused days.

Évaluation :

3

It was very difficult to find the entrance for truck return. This location does not clarify that it accepts trucks, as the sign only says 24/7 storage. upon returning the truck, I received a $31 fuel charge although the truck had been returned at the same fuel level it was on when I received it (as documented). Again, the staff was able to resolve the issue- without apology. However, yet again, I am out of money for 3-5 business days at a mistake on the end of the company. My experience using Uhaul's vehicle was great, but having to deal with 2 reversed charges on the same rental is extremely inconvenient.

Évaluation :

4

The only reason it is above average and not excellent is because of the lack of free carts to use at the storage facility. There were also shady people hanging in the storage facility while moving in. My rep was AMAZING!!

Évaluation :

5

Simple and personal make first-time in facility easy with patience for a new user. Merci

Évaluation :

3

Wasn't aware of 24/7 return.. and Wasn't able to use at dropoff

Évaluation :

5

Better return instructions. We waited for 15 minutes, only to be told we could leave the keys in the truck, in the parking lot.

Évaluation :

5

Did Great job

Évaluation :

5

This location is in a difficult section of town. Parking is very limited. My pickup was perfect but when I was dropping off, non-customers had taken over the parking lot and I had to physically stop on the service road and wait probably 5 minutes for someone to leave. Eventually, I parked in a handicap stop to return the vehicle.

Évaluation :

5

Used them for long time, no problem. Even, when I was out the country, they recognizes my voice. Staff, previously, and now are very good.

Évaluation :

5

Nunca tuve ningún problema con el personal y el almacenamiento si no todo lo contrario. Muy buena experiencia durante los 6 meses que lo utilice. Si lo recomiendo!

Évaluation :

4

I was very impressed with the service from Adam, even though he was new and was still learning the system he was polite and worked through with his manager very well. Even to the point of wanting to ensure that I was not double charged on my card. Kudos and great job to both those folks working there.

Évaluation :

5

Weekend office hours are incorrect in facility's voicemail greeting

Évaluation :

2

It was very difficult to find a trolley to move items to and from the storage units. Inside the place was dark and sketchy. The driveways between the buildings were dirty too. I dropped off a few items and a few days later I came back with more. During that time someone had come in and placed a rat poison station in my unit. I moved out as soon as I could.

Évaluation :

3

Truck took on 2” of water in the back cargo area. This damaged $250 of new drywall. Ironically, we had extended the rental for 3 extra days to keep the drywall out of the rain. Personnel also not wearing masks.

Évaluation :

5

Everything was great.

Évaluation :

3

It is very hard to reach (over the phone), Tried multiple times and awaited more than 20 minutes but no luck

Évaluation :

5

Very kind and attentive to our needs. All three personnel were ready to assist us.

Évaluation :

5

Fast and great customer service

Évaluation :

4

The staff is improving and several types of units are available to me your needs!

Évaluation :

5

Great Service!

Évaluation :

5

Thanks for your storage facility...

Évaluation :

5

The person that was at the store was very nice. She got me all set to roll and made drop off a breeze.

Évaluation :

4

I think that I should be able to rent the Vans the trucks and not just a bigger trucks the smaller vehicles also but because I had just a debit card regular bank card I couldn't so therefore my review is less

Évaluation :

5

i had an issue with the roll down door. melanie took care of the problem. she and on-site staff were awesome

Évaluation :

4

Uhaul offers services from truck rental to office spaces! The rates are reasonable and the staff is helpful. This location is conveniently located on 75/Midpark.

Évaluation :

3

THERE ARE NEVER ANY CARTS AROUND TO USE WHEN YOU ARE MOVING YOUR THINGS IN OR OUT AND YOU HAVE TO TAKE THING ONE AT A TIME TO UR STORAGE AND THAT TAKES TIME . THAT MAKES YOU UNHAPPY

Évaluation :

5

Olivia was very helpful neat n clean office n truck did the job .

Évaluation :

5

Your employee was very helpful (and patient). Excellent customer service.

Évaluation :

5

The personnel was very helpful.

Évaluation :

5

I love renting from this location! The staff is awesome!

Évaluation :

5

Olivia was great and a lot of help I was worried I was going to be stressed because of uhaul's customer service over the phone but thankfully she really helped.

Évaluation :

4

The app did not work during the return process.

Évaluation :

5

Olivia was very friendly and accommodating.

Évaluation :

5

Olivia is really helpful and makes it easier because she's bilingual explain everything Really well

Évaluation :

5

Provide list of fuel stations open 24 hours long. Almost impossible to get fuel in the middle of the night.

Évaluation :

1

We never checked in. We tried to call but no response.

Évaluation :

5

The experience was great, only thing I did not like the rent goes up on the storage, other then that it was great.

Évaluation :

5

Wonderful staff, Olivia is the best!!!

Évaluation :

5

Its great, used first time

Évaluation :

2

Elevator broke and the manager was rude, when we could reach her.

Évaluation :

3

So far so good.

Évaluation :

5

Friendly staff and wonderful facility and location

Évaluation :

5

Nothing. I was very impressed with the staff. Chris has an incredible way with people. I saw him calm the customer before me who was panicking about life events and who had misplaced her keys. He was also very sympathetic and gave sage advice to me about life after my job delayed my start date, necessitating me to put my belongings in storage. I mostly interacted with Chris, but Olivia assisted me the next day and she was also super helpful, friendly, and knowledgeable.

Évaluation :

5

I think Olivia does a great job of maintaining/running the establishment! She goes over and beyond the recommended to provide quality service.

Évaluation :

5

Outstanding performance will use again

Évaluation :

5

Rental experience was quick and easy and young lady that assist me was so kind and cheerful.

Évaluation :

5

Chris was awesome and very helpful!!!

Évaluation :

5

Great customer service and any assistance that was needed. Very clean inside & out. Merci

Évaluation :

5

No complaint. Very happy.

Évaluation :

3

The positive about this place is an employee, John. He is always friendly, helpful and kind. The facility itself is inconvenient because of its proximity to a major highway and how cramped parking is.

Évaluation :

5

I would have to say Kate Pieper and the crew at the Richardson Texas location and the mid Park location are outstanding easy to work with great people very pleased with highly recommend.

Évaluation :

1

This was the worst Experience I ever had my storage was broken into twice & the district manager is awful , this company needs to go out of business, I have reported to the BBB

Évaluation :

5

Olivia was very kind and efficient!

Évaluation :

2

While the staff was helpful once you hunted them down. They didn't go out of there way to help or ask if you needed help.

Évaluation :

1

I reported the unit was leaking water during rain for 3 months and always got the same response. "Good to know. I've been telling them we need a new roof. What unit are you in?" Which always lead to the, "I'll tell my manger and have them call you." No one ever called. Then I move out of my storage and clean it yesterday. Leave and receive an email from my bank 2 hrs later that they charged me another months rent. I'm just confused. We never talked about him charging me another month. My bill had been due on the 8th every month for 3 months. I moved out on the 8th.

Évaluation :

3

The man who checked me in was very nice and had excellent customer service.

Évaluation :

2

Beware Rob G, The front desk clerk is very racist.very very racist.