The gentleman working was rude, seemed bothered I was even there. Truck was filthy inside I told him about it, he didn't even look up from his phone. Then when I return the truck, I checked the box saying it was not clean. Then I got charged a cleaning fee?!? That's unacceptable. Worse experience with uhaul.
Dustin C.Customer Reviews for U-Haul Moving & Storage at Central & Midpark
Testimonials From Recent Customers
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the staff at the facility were always willing and able to help when i had a question/need. thank you all for helping me.
Yolanda M. | Expérience généraleYou guys are doing fine. Keep it up.ðŸ‘👌
WARREN J.Excellent clean facilities. Friendly staff. Good people.
Andrew V. | Premières impressionsDuring this visit... I had to leave and come back. All because the representative who was working on Sunday (1/2) never asked my name when he told me that the van was reserved for someone. I told him how I had problems with the website while reserving the van and that I wasn't sure if it went through. He just said that the van was reserved (wasn't even looking at me, was more concerned with what was on the computer screen), but he never asked my name or offered to check the reservation. I left and called customer service and they told Mr that there was a reservation for me st this location. I felt this individual was completely unprofessional in the way my reservation was handled.
Byron L.Excellent customer service, friendly and attentive.
Greg B. | Premières impressionsEasy , simple check in process . Highly recommend
STACEY G.Convenient to me and available at a stressful time for me. A little more expensive than I would have liked but ok
GARY S. | Expérience généraleThe facility is clean, reasonable pricing and management is improving.
Natasha L. | Premières impressionsGreat customer service n management
RICHARD A.Manager Katelyn Peper Super rude and not professional at all I paid for my storage and they rented to someone else and no help offered at all .
Katherine A. | Expérience généraleExtremely Supportive Experience.
linwood a. | Premières impressionsThe Customer Service Agent On Duty, At This Location Was Phenomenal. She Made My Day
LINWOOD A.To long of a story to itemize all of the things that went bad, suffice it to say Caitlyn Peper handled the situation and got us into the unit and saved the day.
Harry Y. | Expérience généraleGreat help!! No confusion and staff great!!!
jerome j. | Premières impressionsI write you home poorly because I move myself out of the storage told him I move by the storage called and told him I move out the storage over a million time but yet I was still being charged for service then I was told it was a lot on the door they can stop charging until the lock was taken out which was not my lock so I'm very unhappy with the service that I had
John R. | Expérience généraleMake clear what charges are gonna be because they overcharged me a totally different price than I was told will never use again
Anthony M.Assistant manager at this location is excellent
Robert M. | Expérience généraleDanielle was very friendly and helpful during this hard time. I thought this process would be dreadful and she made it very easy.
jessica h. | Premières impressionsExcellent customer service....
ANNIE W.Danielle and Miranda were amazing ! Great customer service !
Danielle H. | Premières impressionsThe man at the front counter was very unhelpful and rude. My unit was supposed to come with a lock and after arguing with me about it he told me to go grab a different one off the wall and then proceeded to go back to his phone conversation. He told us there were no courtesy carts to use which we ended up finding on our own halfway through moving all our stuff by hand from the Lyft out front.. I think he is lucky he still has a job
Trista D. | Online Move Inno one was available to let us in to get our truck (reservation made online). wasted time attempting to rent & was on hold for 20+ minutes just to cancel the reservation.
John T.Truck was muddy inside, the wheels and inside the cargo space. It was apparent that the truck had not been inspected and definitely was not clean. Another point of evidence was that their was a bag of clothes that the previous renters had left in the cab. I'm very comfortable using my iPhone's location services, including allowing specific websites and apps to track me. This feature didn't work upon pickup, nor upon return (when the office was closed). There were no parking spots available when I returned the vehicle. My main complaint is with the asshole working in the office on Friday, 10/8 when I picked up the truck. I'll spare you our conversation, but I'll tell you about the elderly couple behind me. As I was leaving, I heard this asshole say to the old man…â€you…yeah, I'm talking to you†in the most disrespectful, condescending manner. I'm in business, and I'm well aware of how hard it is to find and retain good employees, but this guy needs to go. He's absolutely terrible. Call me if you'd like. I'll never use uhaul again.
James T.you have a wonderful manager there and great folks working there. They was a great help. And when I got a text message on Sept 21 then Sept 28,2021 saying I still owe when I didn't owe anything the manager was able to get right on it and check for me and saw someone had try to put more on my account so she was able to put it back to what it was and I had my receipt showing I had paid everything up front when I pick up the truck. The problem I'm having is your uhaul text message from # 84285 again on Oct. 6,2021 still saying I owe money and trying to take my money off my card. You need to fix that cause even online shows my account is paid in full. yes my card was declined so thankfully they did not take anything out of my bank cause right now I have nothing in my bank after my move. Please get with your text message don't know why the text message still trying to show the wrong bill on here and I owe when my online account and I also have a receipt showing everything is paid !!!
Debra F.They unlawfully changed my contract with Uhaul, I had a van with the insurance I never book without insurance, they even changed our contract number that is bull, I booked with insurance, I always do on every rental, why did they change our contract!!!!!!!!!!!!!
Sylvia S.Thank you, everything was. fine
FRANCISCO R.We reserved a Van and we were told we could not have it due to an outage, but when I complained because they gave our Van away @ that location we have our storage, he asked me if we would take a small truck instead @ At the same location, HE JUST TOLD ME THERE WAS AN OUTAGE, SO HOW CAN THEY GIVE ME A TRUCK AT THAT LOCATION, BECAUSE THEY WERE OVERBOOKED AND BUMPED US, I had no choice but to say yes to getting the truck, I was told the same price as the Van would cost, but they still charged me the truck price and then had to do all kinds of adjustments, so stressed when you are moving and we were in a crunch moving, BUT IT WAS TERRIBLE!!!!!! Then we booked a Van and some canceled it, I rebooked it Sunday, and thank the Lord we got a VAn, it was damaged and we took pics of it! i use to work in Car Rental i KNOW HOW ALL THIS WORKS!
Sylvia S.Danielle was great from start to finish. She was very polite and assisted me with any help I needed. Great location to rent a uhaul or buy equipment!
DVON G.Danelle made it so easy for me after a very stressful week
Justin M. | Premières impressionsLet customer know at check in that they MUST click on the link and submit the survey at pick up related to condition of vehicle,fuel guage level,mileage at pick up BEFORE driving away. I was not informed and only when I went back into the office to let manager know that fuel was @ 7/8 not as I was told @ Full,I was then sent a text with the link to complete all the questions. I could have driven off not knowing and been charged a ridiculous amt for not returning it with a full tank.
ADAM I.24 hour pick up worked great
Matthew P.I love the Midpark location! They do a great job!
Zoetina V.I would give a 5 stars to Danielle who was the only one person that helped. The other two were just plain lazy and unwilling to do what they were paid for. If I could I would give them a negative star. Thank you Danielle for your help, for the other two idiots, sorry for bothering you on a beautiful Saturday afternoon.
Christopher B.I had an issue with my van but I am glad I ×as able to get everything resolved to my satisfaction!
ALANA M.I called the facility, several times, no one picked up, to ask if there is an online check-in for a storage room, I was told no!. I then went back online to reserve and I checked in, the employee said only possible at the facility. When I finalized my storage online, we got a message that our lock would be in the storage room, it was not, we had to go and ask for it, this was inconvenient!! No disputes just employees should know what they are talking about to customers, the agent at Uhaul should have been able to tell me about online check-in same day reserved, the employee said that it was not possible, only here at the facility, wow!
Sylvia S. | Online Move InI had an excellent experience getting access to a clean well maintained truck at the last minutes for a price muxh lower than i expected. Easy pick up and return experiences!! Will definitely use this location again!
DUSTIN E.Get a lock that works/much less frustrating. Mention how long it may take to get your photo “verified†during check in/before hand It took 30 minutes of time wasted Be transparent that photos are required for verification. Explain how you can have that photo removed or, better yet, don't require them in the first place.
LORENZO V.Very fast and Great Customer service
lawanna T.Personnel was awesome!!! I love renting from this location! The need another truck though.
Zoetina V.The staff are exceptionally friendly, and helpful with lots of smile.
Akeem A. | Premières impressionsCalled me for a truck related question and didn't pick up my call…. Over and over… was frustrating
phillip P.DON'T send this survey request until the final receipt has been received! How do I have any idea that some tricks haven;t been played?? That said, the experience has been Excellent - for now. Hope that doesn't change! rjs
ROGER S.Danielle and Miranda where excellent!
Danielle H.It was very difficult to find the entrance for truck return. This location does not clarify that it accepts trucks, as the sign only says 24/7 storage. upon returning the truck, I received a $31 fuel charge although the truck had been returned at the same fuel level it was on when I received it (as documented). Again, the staff was able to resolve the issue- without apology. However, yet again, I am out of money for 3-5 business days at a mistake on the end of the company. My experience using Uhaul's vehicle was great, but having to deal with 2 reversed charges on the same rental is extremely inconvenient.
Aryel L.The only reason it is above average and not excellent is because of the lack of free carts to use at the storage facility. There were also shady people hanging in the storage facility while moving in. My rep was AMAZING!!
Ashley V. | Premières impressionsSimple and personal make first-time in facility easy with patience for a new user. Merci
Nothanael L. | Premières impressionsWasn't aware of 24/7 return.. and Wasn't able to use at dropoff
Rachel C. | Premières impressionsBetter return instructions. We waited for 15 minutes, only to be told we could leave the keys in the truck, in the parking lot.
Juanita J.Did Great job
BRITTANY T.This location is in a difficult section of town. Parking is very limited. My pickup was perfect but when I was dropping off, non-customers had taken over the parking lot and I had to physically stop on the service road and wait probably 5 minutes for someone to leave. Eventually, I parked in a handicap stop to return the vehicle.
Jonathon C.I was very impressed with the service from Adam, even though he was new and was still learning the system he was polite and worked through with his manager very well. Even to the point of wanting to ensure that I was not double charged on my card. Kudos and great job to both those folks working there.
William D.Truck took on 2†of water in the back cargo area. This damaged $250 of new drywall. Ironically, we had extended the rental for 3 extra days to keep the drywall out of the rain. Personnel also not wearing masks.
Leia S.Everything was great.
CATHERINE T.It is very hard to reach (over the phone), Tried multiple times and awaited more than 20 minutes but no luck
ANIL G.Very kind and attentive to our needs. All three personnel were ready to assist us.
Vickie C.Fast and great customer service
NADIA M.The staff is improving and several types of units are available to me your needs!
Natasha L. | Premières impressionsGreat Service!
Tony H.The person that was at the store was very nice. She got me all set to roll and made drop off a breeze.
MICHAEL D.I think that I should be able to rent the Vans the trucks and not just a bigger trucks the smaller vehicles also but because I had just a debit card regular bank card I couldn't so therefore my review is less
John R. | Premières impressionsi had an issue with the roll down door. melanie took care of the problem. she and on-site staff were awesome
Yolanda M. | Premières impressionsOlivia was very helpful neat n clean office n truck did the job .
Barbara T.Your employee was very helpful (and patient). Excellent customer service.
Cecilia P. | Premières impressionsThe personnel was very helpful.
Marcus J.I love renting from this location! The staff is awesome!
Zoetina V.Olivia was great and a lot of help I was worried I was going to be stressed because of uhaul's customer service over the phone but thankfully she really helped.
Vanessa Q. | Premières impressionsThe app did not work during the return process.
Zoetina V.Olivia is really helpful and makes it easier because she's bilingual explain everything Really well
Carlos Alfredo M. | Premières impressionsProvide list of fuel stations open 24 hours long. Almost impossible to get fuel in the middle of the night.
SOWMITRI KAUSHAL M.Nothing. I was very impressed with the staff. Chris has an incredible way with people. I saw him calm the customer before me who was panicking about life events and who had misplaced her keys. He was also very sympathetic and gave sage advice to me about life after my job delayed my start date, necessitating me to put my belongings in storage. I mostly interacted with Chris, but Olivia assisted me the next day and she was also super helpful, friendly, and knowledgeable.
David Y.I think Olivia does a great job of maintaining/running the establishment! She goes over and beyond the recommended to provide quality service.
Dyesean J.Outstanding performance will use again
coricia H.Rental experience was quick and easy and young lady that assist me was so kind and cheerful.
Rhonda B.Chris was awesome and very helpful!!!
Nakethia I.No complaint. Very happy.
Nam C.You guys were awesome. The guy that handed me the keys was filling in for the day very nice guy
GENEVIEVE B.I asked if i needed the truck 1 hr more .then 4hrs would i be charged ? She said as long as i bring truck back by 9am next morning..i would not be charged? Only alotted 111 for this rental my debit will over draft my bank account ..at 196.dollars iam senior and would never kept truck to be charged another day. I sent a email about the broken Driver side MIRROR did not know until i got on freeway. It flip flopped back and forth could not hold it the whole drive i asked for a credit on my rental. Minus one Day ..and Mirror broken she did not check the truck i assume she did earlier. I owe 111 Please help
Barbara T.The gentleman was nice, polite, and very helpful.
TOMMIE E.Johnathon is a great employee, he always does what he says he's going to do! The van I rented was brand new drove excellent. Rates are very fair.
Natasha L.The best thing about the location at 13637 N Central Expressway (Central & Midpark) is their employee, Johnathon. “John†is the kindest, most helpful and hardworking person. He always goes above and beyond to help you and does so with a smile on his face and a positive attitude. This location is made better by John and U-Haul should feel lucky to have a dedicated employee like him! Anyway, the location is small but doable. Not a lot of equipment options because location lacks parking space.
NYCOL K.It's just very odd. Everyone at uhaul seems to be be very unhappy.
Charles S.Olivia was very kind and efficient!
Kim L. | Premières impressionsA dolly I requested wasn't there, it took a while for the keys to be located, but the main employee was helpful
JOHN L.The lock was difficult to operate. We had to play around with it in order to get release.
Jeannita T.I was at wrong pickup location, but rep at midpark and central had an available truck. Made experience convenient. Appreciated that. All reps were friendly and accommodating.
GLENDA H.The location did not have furniture dolly that was ordered with truck. Had to go to another location for dolly. Ron the AGM at other location was most helpful.
Michael F.The AC was busted
Joel V.The man who checked me in was very nice and had excellent customer service.
ELLEN D. | Premières impressionsNothing to improve, I'm sure it's my fault. But I accidentally dropped the keys in the return slot before I returned the truck, so I wasn't sure what the odometer was on, so I just put my best guess. I'm sure the instructions were clear, but it was really hot and humid so I was hurrying, I apologize.
Garrett P.Outstanding customer service.
Jamie G. | Premières impressionsCaring professionals Superior customer service the staff was exemplary and really seem to be interested in helping me take care of everything. I sincerely appreciated it during the stress of moving .
marciya w. | Premières impressions