Évaluations des clients U-Haul Moving & Storage at Charleston Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Charleston Blvd

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Alma C. le

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Great prices

Bruce M. le

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Le client n'a pas laissé de commentaire.

Faye R. le

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We used your storage facility years ago when my mother moved here, and when we needed short term you were the ones to call. Very professional appreciate the staff and easy access. thank you.

Luisa P. le

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Very easy process, staff very helpful and professional..

Fermen L. le

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Le client n'a pas laissé de commentaire.

Wayne L. le

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Le client n'a pas laissé de commentaire.

MELVIS B. le

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They advertise air conditioning in their facility which is why I was initially attracted to them, but it was too hot in the summer, and too cold during winter.. ruined a few of my things

Clyde L M. le

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The staff was very professional and I never had any problem with access or security

Paula T. le

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Excellent service. Quick and responsive to my needs. Fair pricing.

jeanette r. le

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This experience was very professional & courteous if I ever need any uhaul services I'll know where to contact & good to know your rite down the street from wherever I am THANK YOU

WILLIAM B. le

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Other then the bi-yearly rate increases this uhaul storage facility is excellent the staff is friendly and helpful and the place was clean.

Roy R. le

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Le client n'a pas laissé de commentaire.

MAry M. le

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I've used you before, that's why I came back. Your services are outstanding.

Mary H. le

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Las Vegas is extremely hot this time of year and several times I needed to organize my storage to be transported to my new residence in KY and my storage space was just too hot and stuffy to do anythi

Crystal M. le

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Great service!

Javier Q. le

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good service and good price

Chris Y. le

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None

Tara T. le

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Le client n'a pas laissé de commentaire.

Dadier M. le

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First time and No issues were experienced during almost a year. Office staff was always available and friendly

Dominique D. le

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Thank you for your service it was absolutely wonderful it was good employee skills customer service have our recommended U-Haul place to anyone thank you have a God blessed day

Alarice R. le

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Thank you

edward t. le

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Thank you for facilitating a smooth efficient move from Baytown TX to Las Vegas NV. The free month of storage was a salvation for our transition.

Amber C. le

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Staff was professional and helpful during my stay.

JAMEUL G. le

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I had this storage unit for over 6 yrs. I became very sick and didn't have all of the money I asked could I make a payment arrangement. Storage was auctioned off

Emma R. le

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I was told to move my things however. I do believe I was there too many hours...as I did have alot of things in my small storage I needed to sort. I am aware they were only doing their job. Thank you

Laurence P. le

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Le client n'a pas laissé de commentaire.

KIMBERLY P. le

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Le client n'a pas laissé de commentaire.

MARIELENA B. le

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They are professional and friendly.

Lucien L. le

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Thank you.

Linda Z. le

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The elevator is a bit scary, and the wooden floors on the second floor seemed unstable, but they did hold the heavy weight of all my stuff without falling through.

tosha b. le

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N/a

TINA O. le

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Claudia, Was very friendly and helpful in explaining the services that I needed. She represents your company well.

Dariel D. le

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Le client n'a pas laissé de commentaire.

verechia C. le

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No, the service was great from Olivia.

Devin H. le

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Very efficient and speedy manager who obviously takes pride in his operation and his image. The gate works flawlessly and the elevators and storage unit are clean and easy to use.

Alexander R. le

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Best uhaul ever , never have a complain

Sheri S. le

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great staff

Carlos A. G. le

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Thank you for offering all your service everyone was helpful and they always take care of their customers thanks you for your service

KARIN S. le

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I got very frustrated towards the end because I kept getting a decline on my code at the gate thank God for the staff inside the office and that it was still open they were awesome, Love your manager

Micheal K. le

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Always be available.

Consuela B. le

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Le client n'a pas laissé de commentaire.

Sonia O. le

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The windshield wiper blades where old and tore up. I have photos. The air conditioning was horrible. Its misfiring and eating fuel. The steering wheel alignments are loose. The truck swerves all over the road. The floor get hot as if the catalytic converter is no good. My mechanic said it shouldnt even be on the road. That truck needs removed. I took the number of it to report it in. And I only went no more then 50 miles in the truck. Ita been parked.

kendra H. le

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Le client n'a pas laissé de commentaire.

GUADALUPE L. le

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Great place, the staff was great, I would recommend it to family and friends

Denise G. le

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Very professional staff!

Nathaniel G. le

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Generally speaking the equipment I rented was clean, but the van had bird droppings on it. Keep in mind I had a 7am pickup so they didn’t have time to clean the van. The customer service representative onsite came out and cleaned the van. Overall good job for the location. Thank you!

Elaine T. le

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The inside of the cargo van is nice but I would have appreciated if they washed the outside. There was a lot of bird poop on the side of the vehicle. I would not recommend due to the appearance.

Christian C. le

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The mobile app gave me a couple of issues when trying to pick up the vehicle. Other than that the service was phenomenal (including the chat assistance in the app).

TRACEY B. le

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I stored my stuff here for about 3 years and it was a pleasure. They were always very accommodating to my needs.

Christopher P. le

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Rude staff, alarm went off every time I opened my unit, ear piercing, over charged constantly, never notified me when my card for auto pay was declined and locked me out without notice, very poor!

MARIBEL R. le

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Easily accessible, carts always available. Convenient touch-pad entry.

anabell R. le

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Excellent service!!

Scott K. le

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Le client n'a pas laissé de commentaire.

James V. le

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clean trucks, also never checked out computer not working told they would call me NEVER CALLED

Kendra B. le

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Ben is awesome

ARAGATS K. le

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Le client n'a pas laissé de commentaire.

arthur L. le

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Nothing, rental agent was great process smooth and efficient.

Mariano M. le

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Great customer service.

Justin D. le

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Le client n'a pas laissé de commentaire.

donna G. le

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Le client n'a pas laissé de commentaire.

Juan F. le

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Dudes there are pretty chill. I’d go to that location again because of the dudes.

Rene P. le

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the equipment was dirty and they charged me 4 miles more

andrew U. le

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Staff very nice & helpful

Larry K. le

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Nothing at all!

MARGIE S. le

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Le client n'a pas laissé de commentaire.

Arleen C. le

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Le client n'a pas laissé de commentaire.

Adam R. le

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I rented the moving van at 9am. It was very dirty and covered in bird shit because it was parked under a billboard. We noticed a small crack that wasn't easy to see in the wind shield after we left the lot. When I returned the Van the clerk asked how were the brakes or were there any problems. I said no problems but said there was a crack in the windshield. He said oh yes, I know. Then he walked out to inspect the van pointing out a dent that was barely visible and not caused during my rental. I had to look at several angles to see this dent. Then he pointed out the crack in the windshield. I was confused because I told him about that and he said he knew. Then he tried to charge me $150 for the crack. I refused since it didn't occur during our rental usage, or the dent. To be clear we moved a matress and big screen tv with labors doing all the work. At no point was the vehicle left unattended. The Uhaul clerk said the van was washed last night and the dent and crack were not there. He showed video of the "previous" night. He was unable or unwilling to show video of us driving the van off the lot. To add even more insult, my bill was not calculated correctly. My estimate was for 20 miles. I only drove 12. He charged my the price of the estimate. Then I complained about this and he said he will refund the difference, he didn't provide a receipt for the refund. I also saw a charge for $150 for dammages. I told him I am not paying that since I didn't cause any damages. I wanted one correct invoice and he was unable to provide me with one. He told me I need to call 1800 Uhaul. I spent 45minutes at Uhaul after returning the van. More than half of the time the clerk was looking at video footage of the previous night. Why not just show video of the crack when we drove off the lot. He was unable to do so.

Kevin C. le

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Le client n'a pas laissé de commentaire.

veronica R. le

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Great job worked well

Christina H. le

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He picked me up and went above and beyond for me this was the only location that Did right by me the rest of my moving experience was a nightmare but in the end after complaining they did right by me

joel G. le

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Le client n'a pas laissé de commentaire.

laquesha M. le

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Truck transmission was going out and tire pressure was bad.. I was very unhappy with this truck rental

Ronald C. le

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Outstanding Customer support. I was very impressed with the office staff member on duty...

robert S. le

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Some confusion - however service great!

Alexis W. le

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Fast friendly staff and easy process.

Diane M. le

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Le client n'a pas laissé de commentaire.

james F. le

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Nothing it is working well. Sear at one time was the best but they tried a lot of changes. Question is how much longer will they be in business?

Doralee C. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER S. le

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The only thing I can say is that Amber and Benjamin are extremely well versed, professional, and personable people. The people I was involved with: (Amber, Ben, Deion, and Alejandro) were outstanding and I would recommend this location to people I know need good service.

natalie D. le

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Le client n'a pas laissé de commentaire.

TAMLA M. le

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The only people that listened and tried to help me but since they could only do so much they referred me to management who STILL hasn't contacted me!!

Tim A. le

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The people that run that office are very polite, courteous, and professional. It was a very nice experience doing business with them.

Eduardo L. le

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They charged me $100 cash. When I returned the vehicle the gentleman told me that I could leave and get my receipt emailed. They took my credit card info at check in. Two weeks later I get an email stating that they could send me to collections if I did not pay fifty-some dollars owed. I had to find the contract number fill in the info on line to avoid any penalties. Waste of time.

DERRICK L. le

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A Discount to Military Veterans Would be great.

Dennis W. le

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WARN people about how banks and the government handle refunds. I have a government issued debit card for social security and so far I have lost over 30 dollars, 2 dollars at a time each time the debit card people reject my refund of 32 dollars from U-Haul. I am loosing more money as I write. Just try talking to a human at the debit card place for place social security. I had to empty my balance and most likely will face numerous over draft charges if U-Haul continues to try and refund me my 32 dollars. The phone at 702 431-8001 has been busy for hours today, it must be off the hook. I would use U-Haul again, but I would never ever-ever-ever use a credit or debit card to do business again with them.

Raymond V. le

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REDUCE the mileage charge! Even IRS standard mileage is $0.55 per mile! It's insane that a $20 daily van rental turned out to be $75 because of a cross-town move!

miguel F. le

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Great service

pauline B. le

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Le client n'a pas laissé de commentaire.

ROE B. le

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Everything was handled well with regard to the rental.

Tyron B. le

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Paperwork waiting times

Barbara R. le

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Not enough parking so it's kind of tight if several people are there to get a vehicle. Other then that its great!

Thomas C. le

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Le client n'a pas laissé de commentaire.

David P. le

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Get the computer working faster and more accurately. Had to input my VISA card info 5 times.

IVA R. le

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Nothing. The young lady who assisted me was very friendly and she got me on my way promptly. Upon return, she also handled my account with swiftness and accuracy. She did all this with a friendly smile on her face. She was very engaging.

Paul C. le

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Helpful, was not the selected pick up location so a little miffed about the change of pick up location.

DARREN S. le

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Your workers there was very pleasant nice and really made me enjoy my rental experience I give them thumbs up

DREW P. le

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Le client n'a pas laissé de commentaire.

Gary T. le

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very courteous and knowledge able

Andrea H. le

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Needs better parking lot, it's very difficult to maneuver in or out if there is more than one vehicle present. Don't charge for mileage, it's overkill.

Keyanna M. le

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n/a

Bertha V. le

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Le client n'a pas laissé de commentaire.

Tommy M. le

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Le client n'a pas laissé de commentaire.

andrew C. le

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Have the right size truck ready.....dont inform me of changes with less than 24 hrs notice......refund me half the charged amount of. $90 dollars....u haul asks for at least 24 hr cancelation notce.... U should apply your same policy to your valued customers.... Andrew caccavale. 775 351 8024... Thank you.

Chris M. le

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Le client n'a pas laissé de commentaire.

leticia G. le

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Everything was and excellent experience and Charles has very good customer service. Thanks

Trista L. le

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Le client n'a pas laissé de commentaire.

Danielle D. le

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Le client n'a pas laissé de commentaire.

DEBORAH B C. le

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Le client n'a pas laissé de commentaire.

Laura M. le

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Le client n'a pas laissé de commentaire.

dorothy L. le

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The staff was very friendly and efficient. I will definitely go there again if I should need to rent a truck again.

BRIAN F. le

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Not a thing!. Charles was all around excellent. I can't remember the last time I've received such great customer service. He was beyond helpful in every way I can think of. My experience was great due to his outstanding service. This guy needs a raise!. A bonus, a reward of some kind. I can't remember how many times I told him thank you! My boyfriend and I are knew to Nevada and Charles made us feel very welcomed. Great guy!.. Can't express that enoug

BERNARD S. le

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Always excellent service

Bilal Z. le

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Great customer service! Keep up the good work

JOHN C. le

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Le client n'a pas laissé de commentaire.

dalores M. le

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I very upset on my reservation...they gave me. A bigger truck then what i needed and had to pay more money on the rental truck...im very ??

Michele B. le

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Le client n'a pas laissé de commentaire.

Elizabeth J. le

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Le client n'a pas laissé de commentaire.

gilberto T. le

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Service was excellent, I was greeted with a smile, I would recommend this site to anyone.

BERNARD S. le

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No need to be improved

STEVE J. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Excellent in every way !

patty V. le

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Kind of tight entrance....lots of traffic on charlestone, not enough parking space.

Elizabeth J. le

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Le client n'a pas laissé de commentaire.

Kalantha B. le

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Le client n'a pas laissé de commentaire.

sharon A. le

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Le client n'a pas laissé de commentaire.

PIKAKE R. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Le client n'a pas laissé de commentaire.

John M. le

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Nice people, great service

Tiffany P. le

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Nothing

LaJoy A. le

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Le client n'a pas laissé de commentaire.

John M. le

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nice friendly people good service clean Van

BENESHA S. le

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Le client n'a pas laissé de commentaire.