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Daniel D. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Citrus Park
Testimonials From Recent Customers
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Easy drop off, great staff and perfect location!
doyle C.Very good costumer service
Karla M.Awesome, thank you guys for a quick and easy service.
RICHARD T.Brian, at the Tampa pick up location was FANTASTIC - provided excellent service
Jennifer H.Fast and simple process.
Mario B.I didn't know it was gonna be so difficult to return the truck after hours, I wanted to make it before 8pm but my due time to return was 10:30pm. I came back to return it around 9:45pm and because of the U-Haul App, kept getting an error message the mileage part I was putting the correct amount of mileage and it was telling me I was putting a less amount of the mileage that was given when I first got the truck, all that time spent and taking to 3 different customer service agents finally one of them told me I had to put a # 0 at the end of the mileage I was putting but if I would've known this I wouldn't have to call anyone and I would've return my truck right before 10pm, I finally did it and all went good at the end just on time 10:29pm. I'm pretty sure the app had a glitch because when I was uploading all the pics it wouldn't let me go to continue and I had to keep refreshing and going back and forth until it let me go to the next page to finish my return process, other than that picking up the truck was pretty easy and comfortable with the owner at the front office.
WENDY V.Didn't like the Dodge Ram. It was a gas guzzler and it was difficult to learn how accessories worked. Seemed like less cargo space. Elevated roof was not a bonus. Fords are better.
Susan S.Went to return the vehicle I rented after hours. There was no signs of where to return the keys. There was a key box with locks where you had to go into the app and check in to return the keys. The problem here is that you need a lock or a key to use the lock box and the app was not giving me anything. To top it off my recent rental order was nowhere iny records so I had no way to register the returned vehicle other than take pictures of the odometer. Really confusing time. Moving fowards i only ask that they make the process of returning keys after hours more simpler and straight fowards. Some of is don't have the luxury to spend over 30 minutes trying to figure out how to return the keys. I ended up leaving the keys inside the vehicle and locked it to make sure no one took them.
Jonathan Jesus S.The lady that assisted me did an excellent job. I can't recall her name.
RYAN W.The girls working there were a bit crass and short. Made you feel like they'd rather not be bothered to work. Doing the minimum script they have to but not with right attitude
Frank M.I loved all the services. Workers were nice and courteous.
ariane D.No Comment
Herbert C.Great customer experience! Thank you!
JOSEPH H.All is well
Herbert C.They were super friendly and efficient!
Jeff N.Excelent
Kailed S.It is unreasonable to be charged for additional mileage when the original drop off point was not available. Feel as though the ~20 mile mileage overage should have been waived since the designated drop off was 9 miles away instead of a few miles from the destination.
David T.Although I marked "yes" to the question of equipment cleanliness and well maintained, the interior of the vehicle was not. The interior of the windshield was smeared with some type of substance as well as hand and finger markings throughout. There also were food stains on the cloth upholstery and the floor could have used a little TLC with a vacuum.
Ovidio P.The trailer i had rented had wood debris and broken glass still in it. The amount wasn't a lot but broken glass really should have been cleaned out prior to rental.
Daniel D.I provided very poor maintain van. Dashboard lights not worked at nights. Gear shifting not worked specifically when itry to change reverse
Srinadha K.I can't see anything that needs improvement. From the check-in counter to the return of the rental, everything was spot on. Keep doing what you're doing & you'll do fine. Also, your counter personnel know their jobs in every respect. I wouldn't change any aspect of your routine. See you next time we are in need of rental equipment. Thanks for making it easy.
Ronald J.We had good experience! FYI †the wrong equipment was on our contract. Chris said he would fix it and text me. I didnt receive a text. We recieved a notice after returning the trailer that ourreturn was "past due". I suspect the staff is new and still learning.
SUSAN M.Installation was very goodâ€" professional and timely. The staff was awesome: super friendly and helpful.
Michael H.keep it working hard
NELSON L.N.D.
Herbert C.The staff was really nice and helpful.
JENNIFER O.Very helpful professional great place
John C. | Premières impressionsThe clerk wasn't very informative when I had questions about particular services. He just kind of didn't know. The steering in the truck I rented was terrible. The play was way too much in the steering. That's very dangerous and I could barely do 55 miles an hour on the interstate without fear of going into one lane or the other next to me because of the play in the steering wheel and the strong possibility of overcorrecting and having an accident.
Mark H.Great staff, easiest part of the day!
Hugh S.Great people and location, I'll be using them again.
MARK G.I was told there was a editing area when I made the appointment. There was none. They offered a chair that was broken. Also when I said I did not want my car altered, they did not inform me that they would need to cut my car's body. They also told me that since I brought a hutch (I bought it at a U-Haul and was told to raid it with me by the U-Haul representative, this hitch could not be warrantied it since I brought it with me from the Brandon U-Haul. The manager at this Tampa store said I should have known. He was not helpful as me tried to put the blame on me since I brought the hitch from the Brandon U-Haul (which was to be my original install store but U-Haul had to reschedule) I will be telling anyone that asks me which U-Haul to go to - I will tell them to avoid the Gunn highway U-Haul because they are not customer focused or forthright with information
Donna C.The managers number is on the card at the desk. When you call it then his cell phone rings and he gets pissy if he answers it. Also there are a few people there who take a really long time to get anything done.
Greg Q.The service is excellent.
Neuricy B.Excelente
Isabel P.We are absolutely satisfied with the customer service we received. The enclosed uhaul trailer was clean and ready to go. The employees were awesome!!! Highly recommend them.
Howard O.We were charged an extra $76+; WHY?? >Given a quote, and then it was more than the quote. >Will try Penske next time.
Elisabeth A.Patrick is just one great guy and so is James! Not much to improve on!
John D.System was down when I arrive to pick up the truck. The gentleman who handles the situation was 100 % helpful and professional about it. It was very important to me that day. I which I remember his name but he looks like Jason Momma. Lol Thank you guys for everything. Jose
jose O.N/A. Fast and easy drop off. Attendant was helpful and friendly.
James P.Nothing. Great service
Zolan A.Bottle of bourbon and free donuts. Oh suddenly I'm asking for too much?!
Mike A.I would only recommend that his location if they could get Luis or someone who actually cares about customers. Anyone other than Jasmine. Even Tory and Jim were much more helpful!
jhasmine A.The Citrus Park U-Haul team truly stands out as exceptional. Their dedication, affable nature, and overall pleasantness make every interaction a delight. We currently rent multiple storage units from them and often rely on their clean and dependable vans and trucks. To the remarkable Citrus Park U-Haul team, I extend my heartfelt salute and gratitude.
Benjamin H.Kudos to this location. They lost power right as we showed up to pick a trailer up. Instead of saying “sorry we can't do anythingâ€, they went on their phone and completed the rental transaction that way. Thank you so much!!!
Leigh M.Horrible customer service. These people have lost their everloving minds! They charged me 600 extra (on top of the fully paid 245 bucks alreasy) for their own negligence. Their associates need better training and experience when it comes to speaking to customers regarding return protocols. I brought back their precious truck in good condition and on time (the same night). I purchased it for 24 hours. When I dropped said truck off and turned the key in, there were already alot of trucks (and people) blocking the driveway between the storage sheds so I couldn't bring the truck all the way in. Because of aforementioned negligence, they are charging me 600 extra bucks, and therefore they are receiving this subpar review! HIGHLY DO NOT RECOMMEND USING UHAUL FOR YOUR MOVING NEEDS , AND I WILL NEVER USE THEM AGAIN.
KEVIN K.Very polite and professional service. Fortement recommandé!
BORIS Z.Overall excellent service and equipment. Great job!
Angel V.Easy afterhours drop off
Mark T.Amazing!!!
Alejandro O.I hate the gate in and out service and that you're going to hold my stuff hostage. If I forget to get in and out I also think that it's potentially against the Americans with disabilities act. I have ADHD I forget a lot of things so you're gonna hold my stuff ransom because I forget Doesn't make a lot of sense to me
Joshua R. | Online Move InThese guys at your Gunn Hwy location were amazingly helpful. Thank you so much guys.
Aaron L. | Premières impressionsWay too expensive for a 5 foot storage unit Staff didn’t even check me out when I rented a U-Haul trailer
Sid W. | Expérience généraleGreat hours for a decent storage unit that was well maintained convenient & reasonably priced.
Kim C. | Expérience généraleStaff friendly and helpful.
STEPHANIE ANN G. | Premières impressionsThe nicest looking UHaul facility I have ever seen. The young male who helped me check in was VERY nice. I am glad I chose this location to store my belongings.
Carey M. | Premières impressionsThank you for the server's
Dennis S. | Expérience généraleThank you so much for your service. If I move back to Tampa your location will be my first choice in case I need a storage in the future. God bless...
Carmen M. | Expérience généraleVery nice experience. Great customer servic. Great facility.
Jermaine R. | Expérience généraleGreat staffing
wardell p. | Premières impressionsAmazing customer service very professional
Jose G. | Expérience généraleGentleman at the front desk on June 12 @5:30p was outstanding. Very accommodating. Explained everything perfectly.
Greg T. | Premières impressionsThe staff was very helpful and always ready to help you with no problem at all also they always had a smile 😁😊
DONALD H. | Expérience généraleYes, the staff was extremely helpful including the general manager, Patrick. And their staff is really helpful when I needed an answer for any one thing.
Michael L. | Expérience généraleVery convenient facility with workers that are super professional and respectful ensuring that the customers are given the best service.
Larry M. | Expérience généraleThank you for everything.
Zoraida H. | Expérience généraleI love the helpful friendly staff. You have GREAT GROUP OF PEOPLE!!! Give them more vacation days
Jihad T. | Premières impressionsVery very expensive
Maurie F. | Expérience généraleJohn was great. Thanks for all the help
Patrick F. | Expérience généraleThank You for being there for me to store my stuff. Still too crazy to get a house yet. Be Blessed
CYNDIE A. | Premières impressionsMrs. Jazmín Rivera is a rude person
Carlos R. | Premières impressionsThank you so much
Nilda D. | Premières impressionsThe storage facility took really good care of me
Victoria I. | Premières impressionsThe staff was so kind and helpful!
TREALE C. | Premières impressionsThe best in town. The staff here are excellent.
Eric P. | Expérience généraleGood people to work with!
Angelina B. | Expérience généraleThe folks that set up my reservation and did the final booking were pleasant and put the “extra” in extraordinary.
Michael G. | Premières impressionsThis is a very good facility with a helpful staff. The only issue we had was that the elevator was out of order for two of the days when we were moving the stored items from the second floor.
EDWARD B. | Expérience généraleHad my unit a little over two years. Everybody was ALWAYS very friendly, polite and helpful!!! Appreciate this facility and all staff!!
David H. | Expérience généraleThey helped more than ever from beginning to end. Def would recommend.
Greg G. | Expérience généraleThis location is very clean, has well lit areas, and offers great access hours! The staff are all knowledgeable, courteous, and friendly. Highly recommend this location - you will not be disappointed!
Yvette B. | Expérience généraleCustomer service was excellent and amazing, thank you.
Carlos N. | Premières impressionsEntrance to the indoor storage unit smells like urine. In addition, there's no garage can to put the dirt/garage once the unit is cleaned out at time move.
PAMELA S. | Premières impressionsJean had phenomenal customer service and gave me clear directions to my storage unit. This storage is clean and well managed. Office hours are very convenient and the line wasn't long at all.
Kimberly B. | Premières impressionsAlways helpful and understanding 😊
Tonimarie N. | Premières impressionsI was told I would get a call back from the Uhaul storage on Gunn Hwy, Tampa. FL, but I received no callback. When I got there late evening, I had no "gate code #, and was just lucky another person came by and let me in!! I don't know what I would have done if that person had not come by! I still have no gate access #, so I have to call the storage facility today!!
penny m. | Premières impressionsOnce I start using the facility, I can better comment. However, I have used your facility in the past.
Gloria W. | Premières impressionsThe storage was one a the few things that actually went well out the overall U-Haul experience.
Liana V. | Premières impressionsThis was an exceptional experience. Both staff members were professional, friendly, and super knowledgeable about the storage unit, the access, and overall layout. I truly appreciated the help as this was the 3rd facility visited within an hour trying to secure a storage unit. Thanks guys!!
Yvette B. | Premières impressionsThe lady and gentleman that assisted us in the clean out of our storage unit were VERY professional and VERY helpful!!!! They are an asset to your business!!
anthony Y. | Expérience généraleThis facility is very clean. The store manager is very nice, pleasant, and helpful.
Katherine B. | Premières impressionsI only used it for 11 days and they charged me for the entire month They stole my money I dont recommend this place
Miguel Humberto F. | Expérience généraleGreat staff specially help from Jean
diana b. | Premières impressionsGreat customer service and easy loading and unloading area.
Ian B. | Online Move InJohn was very professional and helpful with getting my unit.
debra m. | Premières impressionswas great till Gary started working there. He is rude and thinks he owns that place. Had rented there for 4 years. I will never. Rent there again as long as he works there.
carol S. | Expérience généraleThe facility I had storage in was great! Very clean, helpful, and convenient. However, the 800 customer care line was not helpful and was very rude; I had to speak to a manager due, which then my questions were finally answered. So if I could give 2 individually score I would give the Citrus Park facility and staff 5 starts and the customer "company" help line a 1/2 a star.
Lyndsay C. | Expérience généraleEmployees are not friendly
ABDIEL H. | Expérience généraleI had no problems with the storage facility. I used one for years. The problem I have is with the lack of communication when renting a trucks.
DANIEL M. | Expérience généraleGood job Jasmine
STEVEN S. | Premières impressions