Évaluations des clients U-Haul Moving & Storage at Citrus Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Citrus Park

Cote générale :

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Sandra P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JUAN M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gail P.
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Le client n'a pas laissé de commentaire.

Thomas V.
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Nothing. I have used this location several times and pleased as before

Mauro P.
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Le client n'a pas laissé de commentaire.

RICHARD W.
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Last minute rental so we had to drive 11 miles to pick it up - 10' truck and tow dolly. Personnel taught us how to load our vehicle safely. Written and online instructions were good too. We drove from FL to NC with no issues.

Lee T.
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Le client n'a pas laissé de commentaire.

Roger F.
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Le client n'a pas laissé de commentaire.

TONY S.
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Le client n'a pas laissé de commentaire.

JESUS A.
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Le client n'a pas laissé de commentaire.

Ruth T.
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I have been using this location for many years and Nelson was the best agent from the minute I walked in with greetings, he was so polite and explained everything in detail, no hidden nonsense.

Marlon B.
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Le client n'a pas laissé de commentaire.

Ronald H.
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Scratches and dents not noted which forces the customer to identify the problems and note it. Nobody walks with you. The appliance dolly left out front and told me to pick up on my way out instead of being with the vehicle I rented. Customer service is lacking.

Michael J.
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Le client n'a pas laissé de commentaire.

Jeremy B.
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Le client n'a pas laissé de commentaire.

MARIA M.
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Excellent service!!!

NINI C.
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Everyone in the staff was friendly.

Julie H.
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Make sure the vehicle's are very clean.

ANTHONY S.
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Le client n'a pas laissé de commentaire.

Barbara M.
Évaluation :

It was fine

Danielle D.
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Le client n'a pas laissé de commentaire.

FRANCIS G.
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Your service help was greta. keep it up!!!

Christine G.
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Le client n'a pas laissé de commentaire.

Barbara G.
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Everything was fantastic!! your customer service on the initial phone call with Brian, the pick up, the condition of the vehicle, the return process was very professional. I look forward to me next rental. Thank you all!!! Very satisfied customer Barbara in Tampa

Laurie E.
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Le client n'a pas laissé de commentaire.

RHONDA V.
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Le client n'a pas laissé de commentaire.

gary F.
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Le client n'a pas laissé de commentaire.

ERICK T.
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Le client n'a pas laissé de commentaire.

lioudmila p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ken P.
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Le client n'a pas laissé de commentaire.

Todd Y.
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Le client n'a pas laissé de commentaire.

BRAULIO U.
Évaluation :

This is directed more towards U-Haul itself and not this particular location: You can make sure the movers which show on your system are still affiliated with you as in my case they were not and therefore were never notified I made a reservation, causing me undue stress on moving day and delaying the process.

raphael E.
Évaluation :

Everything you did for me A ++

Ryan G.
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Left front tire had almost no tread. Took me 45 minutes to get the alphabet lock unlocked because the locking lever wouldn't release.

ROBERT B.
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Outstanding

Pete K.
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Le client n'a pas laissé de commentaire.

Dawn P.
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The truck had no passager seat belt searched all around could not find one in the dark. Had to drive 194 miles on I-4 with no seat belt, truck was heating up so bad inside we had to ride with the windows down the 194 miles. I tried for the over hour drive to get ahold of someone could help me and could not get through to anyone by phone or internet, it just kept taking me to my reservation. It was the worse experience I have ever had renting a truck. Customer service was no help we felt so unsafe driving this truck and no one ay Uhaul seemed to care. Thank god we made it back without any issues but for the $294.82 I had to pay we should have never had to drive in such a horrible unsafe truck.

Johannes S.
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Le client n'a pas laissé de commentaire.

Luis F.
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Le client n'a pas laissé de commentaire.

Margaret H.
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Had another excellent experience renting from you, will continue to be a repeat customer.

Susan G.
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Nelson in florida was wonderful!

John A.
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Le client n'a pas laissé de commentaire.

MONICA B.
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I was stranded for two hours on an I-10 overside holding for roadside assistance and then waiting for them to figure out what they were going to do. After I returned my equipment, I have tried multiple times to cal and email to be reimbursed for the overnight stay I was not planning and to be compensated for the faulty equipment.

YORDANI P.
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Le client n'a pas laissé de commentaire.

DANAIL I.
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Staff was great, friendly and helpful. Especially the guy with the long hair. Great customer service. Thank you.

Ahmad D.
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They very professional and friendly.

Andrew P.
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Friendly, helpful and efficient. In and out in 5 minutes!

Migdalia T.
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Keep up your great work👏🏻👏🏻. Great job

Kimberly K.
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The person who helped us was very friendly and quickly made all of our arrangements and hooked up the trailer quickly to our car. Great Experience!

BENNIE B.
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Gas tank was only 3/8 full. Was able to complete trip and then fill up.

Ethan C.
Évaluation :

To begin with, the entire location was not Covid compliant, by a long shot. Out of the approximately five employees present only one was even attempting to wear a mask in that mask was pulled down far below their face leaving their mouth and nose uncovered. This definitely poses a health risk to the community. I reserved a 17 foot truck because I did not want anything larger. I also reserved four dozen furniture blankets and two furniture dollies. When I arrived there was no 17' truck available so they gave me a 20 foot truck, which as stated was not what I wanted. They at first did not believe they had enough furniture blankets but somehow managed to find all of them. They did not have any furniture dollies, so after much deliberation they decided to give me the display models inside the store, but only after making me promise to return them. As if I wouldn't? The process also took longer than expected. The condition of the truck that was assigned to us was atrocious. It had a warning light indicating that the parking brake was engaged when it was not and instructing the user to disengage the parking brake. It did this in a English and Spanish voice repeatedly for the entire trip and also made a loud dinging sound, also for the entire trip. Since I was moving approximately 90 miles it was almost unbearable. I mentioned this to an employee before departing the location, and he said he knew of the problem and then he had been asking to have it fixed for a very long time. But it just never got fixed. And then he laughed. Because we were already behind schedule I could not take the time to ask the employees inside to try to find another truck since the earlier indicated they were totally overbooked. Our lengthy trip was made very annoying not just by the annoying mechanical parking brake issue, but also the fact that the truck was wildly out of alignment requiring constant attention to keep it in the correct lane. The truck had 140,000 miles on it and looked and drove like it. On the road we passed other people in rental trucks including a very nice Penske truck, making us wish we had used another company. Between the Covid safety issues at the location, and the mechanical safety issues with the truck, we will not be using this location or the U-Haul brand in the future.

Jennifer S.
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Very fast, friendly service....I would recommend and use them again!

Matthew R.
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Le client n'a pas laissé de commentaire.

THOMASA B.
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Le client n'a pas laissé de commentaire.

Elizabeth W.
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Le client n'a pas laissé de commentaire.

Larry G.
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Excellent experience!!

Sonya G.
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Van was very clean however an alert continued to go off regularly with odd messages the whole trip. The alerts were not about serious issues and were very distracting.

LINDA N.
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Le client n'a pas laissé de commentaire.

wesley M.
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Le client n'a pas laissé de commentaire.

johnny R.
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Well everything was fine, except we found out the back running lights were not working. Brake,turn signals worked but no tail lights,you may want to check that at the drop location , When we figured out we drove with the emergency lights,

Tony L.
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Staff member was busy but very helpful in connecting the 5' X 8' trailer for me. I had to return to the location since the staff member forgot to give me the furniture covers that I purchased.

JON PATRICK B.
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Staff do not wear masks( in fact refuse). No social distancing. This is a Covid super spreading business. You can bet their trucks and facilities are NOT cleaned/ sanitized. Avoid for your health and well-being.

glynn G.
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Le client n'a pas laissé de commentaire.

Belkis H.
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Great experience good prices

HUGO B.
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Le client n'a pas laissé de commentaire.

Freddy R. | Premières impressions |
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the price online and on the wall in the store was $15 dollars less than what they told us in the store for the exact same unit. We had a reservation with the amount on it and they still would not honor the price.

MELISSA H.
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Easy, fast, kind.

peter G.
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Le client n'a pas laissé de commentaire.

Judith R.
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Nelson was great!!!!!!!

Benlie G.
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Le client n'a pas laissé de commentaire.

Paul J.
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Not one of your employees had any face covering on. They were great people, but I was so uncomfortable with that. How do I even know who ever cleaned thew truck on had protection on? I used the truck but brought it back in a few hours. When I told my wife she wouldn't even touch the truck.

gary K.
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Le client n'a pas laissé de commentaire.

Lorie K.
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Le client n'a pas laissé de commentaire.

Jose O.
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Le client n'a pas laissé de commentaire.

Larry M.
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the entire process was perfect

Jeremy M.
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Le client n'a pas laissé de commentaire.

Jeremy M.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER S.
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Le client n'a pas laissé de commentaire.

MANUEL H.
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Le client n'a pas laissé de commentaire.

Migdalia T.
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Le client n'a pas laissé de commentaire.

Sara L.
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Le client n'a pas laissé de commentaire.

Michael G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tabatha M.
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Le client n'a pas laissé de commentaire.

Peter P.
Évaluation :

Nothing, the staff is good and friendly, it was a great experience.

Joel L.
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Le client n'a pas laissé de commentaire.

Anibal G.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

Tasha F. | Premières impressions |
Évaluation :

Thank you!

Joanne C.
Évaluation :

Great experience overall

Briana S.
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Le client n'a pas laissé de commentaire.

raul R.
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Le client n'a pas laissé de commentaire.

ALEJANDRO C.
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Le client n'a pas laissé de commentaire.

SARAH N.
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You got it all covered!!

Joan H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Thomas E.
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Le client n'a pas laissé de commentaire.

Shayna B.
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Le client n'a pas laissé de commentaire.

Johnny R.
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Le client n'a pas laissé de commentaire.

Ruth P.
Évaluation :

Pleasant workers, very helpful. The truck however, was dirty and needed a wheel alignment and windshield wipers needs to be replaced. Also was charged for extra gas, because the needle goes up and down.. I put gas in the truck and we charged an additional 12 bucks for fuel.

Ramon M.
Évaluation :

Le client n'a pas laissé de commentaire.

Audra M.
Évaluation :

The whole staff are amazing. Jayme Rice is amazing. He is always friendly and he takes care of his customers with his always helping demeanor and friendliness. This is the only uhual whom I rent from because they are awesome!

luis S.
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Le client n'a pas laissé de commentaire.

Heather L.
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Le client n'a pas laissé de commentaire.

John A.
Évaluation :

Honestly, this whole process seems seamless. Being able to take pictures and upload them to support a concern you may have is a great option. I felt that the entire experience was very positive starting with the first person I spoke with on the phone to get the quote. Thankfully, she asked about the utility dolly b/c we couldn't have made the move with out it.

Joshua B. | Premières impressions |
Évaluation :

Nelson helped me get setup with my storage unit. He was super kind and knowledgeable. Climate controlled storage facility is very clean. I'd recommend it to anyone who needs storage

George G.
Évaluation :

I used this location to move my daughter while she was in college. Always clean, employees helpful, and easy check in and out. Highly recommend this U Haul location

Gary H.
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Le client n'a pas laissé de commentaire.

Meghan H.
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Le client n'a pas laissé de commentaire.

Bradford C.
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Le client n'a pas laissé de commentaire.

Aqeel S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW C. | Expérience générale |
Évaluation :

The staff and management and even the lady who cleans are all super nice! Due to COVID, I moved permanently into a large house and no longer have a need, but I could sell it at any time and once again have a need for storage.

tommy r. | Expérience générale |
Évaluation :

They GM very rude disrespectful, Always overcharging on things Never contacts when said he will Needs to be terminated immediately

RANDE F. | Expérience générale |
Évaluation :

Not being able to leave the corridor lights on was very dangerous. I would be arranging boxes in mu unit and the lights would go off, I would have to move around outside the unit to activate the motion sensor.

Steven B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

GAIL W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ANALISE G. | Expérience générale |
Évaluation :

I loved everything about the facility but I rented an air conditioned controlled unit and it was always 90° in there! Blankets and linens smelled moldy when I moved out. I wouldn’t rent there again because it was too hot in the unit and the heat will ruin furniture!! Satisfied with everything else but not worth losing furniture. Would never rent there again or suggest anyone rent there unless you’re renting an outside space or don’t care how hot the unit is.

Robert G. | Premières impressions |
Évaluation :

The staff was outstanding. A lot of customers with needs including myself and the gentleman behind the counter was running around and multitasking like a superhero. It was getting late and extremely hot and the guys offered me some bottles of water and even let me refill right at closing time. Awesome experience.

ANDREW T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SASHA S. | Expérience générale |
Évaluation :

Expensive. I had a 5x5 and asked to upgrade to 5x10 for 91.00 a month. I moved to a newer facility and have a 10x14 climate controlled for 104.00 a month. Uhaul storage is extremely pricey compared to most others. It’s still a well maintained facility and staff was always friendly.

edwin o. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Abraham T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Owen M. | Premières impressions |
Évaluation :

Sara was extremely patient and helpful.

Ebony D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Damaris R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

RYAN O. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jim m. | Expérience générale |
Évaluation :

Everything has been excellent. My reasons for leaving are due to my own personal situation or I would be glad to continue.

ROBERT B. | Expérience générale |
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Never any problems after 9 years, thank you !

JAmes K. | Expérience générale |
Évaluation :

GOOD EXPERIENCE ALL AROUND

JUAN M. | Premières impressions |
Évaluation :

The people in service were excellent, and help me with everything, thank you

Chris W. | Premières impressions |
Évaluation :

Had my remote checkin completed and i was in and out in 1/2 hr or so....very quick and knowledgeable staff.

cecilia b. | Premières impressions |
Évaluation :

I was sold a unit that didn’t have a lock removed from it so my movers had to leave me With time restraint had to move with my sister on a last minute fly in. Everything that can go wrong went wrong

pedro m. | Expérience générale |
Évaluation :

Very professional great customer service

DOREEN D. | Expérience générale |
Évaluation :

I got charged late fees every few months because this facility has a scam going on where they put the wrong zip code in so my payment would not go through, the bank confirmed this info

Yousef S. | Expérience générale |
Évaluation :

Water leaked into my unit and damaged my $600 mattress. I went to the front office and the two associates didn’t even care to come see it for themselves and told me I should have gotten the insurance.

jeffrey b. | Expérience générale |
Évaluation :

Great service, team members where awesome!

CHERYL E. | Expérience générale |
Évaluation :

UHaul's standard is excellent service, clean and secure storage areas and friendly staff. I was very pleased with everything at the Gunn Highway location

JOHN M. | Expérience générale |
Évaluation :

You have a wonderful place for storage.

JAmes S. | Expérience générale |
Évaluation :

The staff was friendly but provided incorrect information on numerous contacts. This caused frustration and unauthorized debits from my account. This was resolved however by the store manager.

ROBERT N. | Expérience générale |
Évaluation :

Bugs, mold, terrible parking. Lost around 1500.00 worth of Halloween props due to heat and humidity in a "climate controlled" environment.

MYRTA J. | Expérience générale |
Évaluation :

great place very clean, staff super nice, very freindly always willing to help, I would recommend this place to all of my friend :)

Jessica R. | Expérience générale |
Évaluation :

Excellent place

leonard h. | Expérience générale |
Évaluation :

Good place to do business. Thanks

ashley r. | Expérience générale |
Évaluation :

Everything went well and smooth!

Yousef S. | Premières impressions |
Évaluation :

The staff was extremely helpful and responsive. The move went by without any issues.

Cynthia M. | Premières impressions |
Évaluation :

What a great service they provided me! Fast, courteous and precise. Will rent again in a heart beat, and will definitely recommend to family and friends.

Charles H. | Expérience générale |
Évaluation :

Great experience

Denise M. | Expérience générale |
Évaluation :

The young man that helped me was incredibly kind.

Timothy R. | Expérience générale |
Évaluation :

Great location and service. Security measures were excellent.

CArrie P. | Expérience générale |
Évaluation :

Patrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.

Robert V. | Premières impressions |
Évaluation :

Wonderful and quick experience.

Evelyn Z. | Expérience générale |
Évaluation :

Staff always polite and helpful

patricia f. | Expérience générale |
Évaluation :

Patrick and the cleaning lady are superb employees. They should be commended for the service and cleanliness of your facility.

dennis r. | Premières impressions |
Évaluation :

Great service

LISA W. | Expérience générale |
Évaluation :

We paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.

Bernardo A. | Expérience générale |
Évaluation :

Easy to rent and secure

Rosemary M. | Expérience générale |
Évaluation :

excellent facility and friendly efficient knowledgable people

Nick S. | Expérience générale |
Évaluation :

An excellent service in all respects...

LISA H. | Expérience générale |
Évaluation :

Your available parking spots are limited due to the spaces you take up w uhaul vehicles.

jessica s. | Premières impressions |
Évaluation :

I can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!

MARY M. | Expérience générale |
Évaluation :

We had no problems at all

Christopher B. | Premières impressions |
Évaluation :

The associate was very helpful and prompt with my purchase and storage unit reservation.

glen D. | Expérience générale |
Évaluation :

Stored our items here for over a year while we were out of the country. Excellent experience overall.

TERESA L. | Expérience générale |
Évaluation :

The building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.

Kristine B. | Premières impressions |
Évaluation :

Very friendly and courteous. Super clean facility

donald S. | Expérience générale |
Évaluation :

Great place for storage,rental and supplies

Steven P. | Premières impressions |
Évaluation :

Allison was well informed and very helpful!

mittie g. | Premières impressions |
Évaluation :

Everything ready and clean

Felix C. | Expérience générale |
Évaluation :

Friendly customer services

ALAN W. | Expérience générale |
Évaluation :

I used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!

Edgar M. | Premières impressions |
Évaluation :

The best.

Ashley s. | Expérience générale |
Évaluation :

Trying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.

theresa b. | Expérience générale |
Évaluation :

No complaints!!!

THERESA B. | Expérience générale |
Évaluation :

I had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.

Erin K. | Réservation |
Évaluation :

I arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.

Noa K. | Expérience générale |
Évaluation :

Will use again in the future

Keisha S. | Expérience générale |
Évaluation :

Horrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.

CLORINDA T. | Expérience générale |
Évaluation :

Fantastic service over many years at a very convenient location. Thank you!

James G. | Expérience générale |
Évaluation :

I close my account early, is there a rebate on my money. Thanks

Jean M. | Expérience générale |
Évaluation :

Everything went really well!

THERESA C. | Expérience générale |
Évaluation :

VERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!

Anthony P. | Expérience générale |
Évaluation :

Rented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpful

Anthony P. | Réservation |
Évaluation :

Always very clean and nice and cool. Staff is very friendly and helpful

MICHAEL T. | Expérience générale |
Évaluation :

I had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.

Paul A. | Expérience générale |
Évaluation :

Excellent

Jose D. | Expérience générale |
Évaluation :

Very good service, excelent staff amd great locations!

Elizabeth M. | Expérience générale |
Évaluation :

The only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.

Rodolfo A. | Expérience générale |
Évaluation :

.

John P. | Expérience générale |
Évaluation :

Excellent facility. Professional and friendly staff.

mike c. | Expérience générale |
Évaluation :

They were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Cody

Non reviews have been submitted for this location.

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