This location always does a great job!
GEORGE TCustomer Reviews for U-Haul Moving & Storage at Citrus Park
Testimonials From Recent Customers
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If you are going to automate the rental and return process, please ensure your program is working properly. I realize the automation reduces the cost of labor, but that same time is now a burden on the customer, and when it does not work properly is extremely frustrating.
MICHAEL JI was checked out with gas gage as 3/4 full but when I got into the truck it was less. It was more like 5/8 full.
ANDREAS BExcellent customer service. Seamless process. And the rates are really good and they don't charge all of the administrative fees that so many storage facilities impose. Very clean and orderly.
dianne v | Premières impressionsi returned my rental roughly 2 hours late, on a Sunday evening, when the business was already closed. I was charged for an additional day. I called into customer service BEFORE i was late and asked about getting extra time. I was told that 1-2 hours was not a big deal and customer service even emailed me a link that would let me check-in the rental myself, since the business would be closed.
AUBREY NEveryone is always helpful and friendly at this location.
GEORGE TI always recommend and I also rent from this uhaul truck. Quick and easy to make reservations
YOLANDA MThe trailer I rented was bent slightly so my cargo didn't fit.
JASON LWe hope you realize what a gold mine you have in Jasmine!! Her willingness to help, attitude and overall exemplary customer service is not something you find very often and we hope she is rewarded for it. People that shine like she does are very hard to find.
JOYCE TThe staff is genuinely helpful and professional. They are an asset to your company and deserve whatever it takes to keep them for your customers.
DALE FGreat jog need more pickup trucks
RONALD MService was great called Wednesday Jennifer said they could do it on Thursday at 12:00 Pm. Dropped the car off at 12 pm very nice gentleman said it would take about two hours and would call when it was done. They had it finished right on two hours. They not only finished it in the time frame they quoted but a lot less expensive than the dealership and the installation is great no rattles
Harold LI was super pleased with my hitch install. The drive to this location took longer than the actual installation. Friendly staff as well!
jared gThe suspension seemed a bit beat up and bumpy. Otherwise, it all went down well. Merci
ANTHONY CRapide et sympathique
Deborah UNOTHING. THE ENTIRE STAFF IS AWSOME!!!
ROBERT CThe staff was extremely helpful and knowledgeable-it was a seamless experience. Thank you!!!
JOYCE TEveyone was wonderful. Frankie was great as well. Thank you all
ANTHONY C | Premières impressionsRien
JOSEPH PS.O.
Eddie TEmployes's are always very helpful a pleasure to deal with. Thanks
DAVID SNothing. You guys are great
RAYMOND LAbsolutely impressive customer service! Thank you
CHRISTIAN MQuick and professional service!
JACK KThe after ck-in customer inspection of the vehicle is pretty long.
JEROME DKeep having the great customer service we had , the lady at the counter was amazingly courteous , helpful and knowledgeable of her duties , she have the best attitude and a great smile throughout all the process, yes that makes a great difference . 5 stars for her
Myriam FIt's sad that the ppl you have representing your company will mess things up, take 0 accountability and not fix things nor compensate for it. I'm no longer giving U-Haul my business
JUDITH MEverything was smooth. Good service and experience
KENNETH BGreat service
RODRIGO P | Expérience généraleEveryone is friendly and helpful this is my to go location and I recommend it to all Friends and family .
GILBERT SExtremely clean Staff very helpful and welcoming
bonnie b | Expérience généraleAdd a note that it takes about 20 minutes to check yourself in using your mobile phone. Other than that, it's great!
ROBERTA RCould not have been easier to rent and return the 9 foot cargo van. It was great using to load about any piece of furniture I had for moving. I moved whole home except for 5 heavier things i.e tread mill, 9 ft sofa and 85 inch tv (which I could have rented box for 39 from U Haul. I would do again if needed a short move. Love the quick and easy return and was rebated the unused milage.
EUGENE DEverything was fast and easy. Got in and out in less than 10 minutes. Thank you again for everything.
ERIC BM
matias pRien
Kristie AI arrived 15 minutes early to do the mobile check in, but the system, according to the Uhaul employee, was having issues. I gave up on the mobile check in and went inside, which ended up eating up 25 minutes of my reserved rental time. I was told the gas was on a quarter tank, which it was actually between an 1/8 and a 1/4 of a tank. I drove about 17 miles and the low fuel warning came on. I get it , things happen, technology fails, but giving me credit for the time I lost would have been the right thing to. As for the gas situation, I ended up paying more gas than I should have, despite using their chart for replacing the gas. What happened to picking up a rental with a full tank, and then returning it with a full tank?
TIMOTHY OTruck was dirty and had numerous air fresheners in it left by a previous renter advertising their business.
RUSSELL SVery helpful and friendly! seemed to really care for customer
JOHN JYour app is flaky and picture upload took a several tries where it gave no indication of progress and would then randomly refresh while filling out fields and reset them.
WILLIAM PAfter hours return app would not work. Employee leaving location was very helpful, along with customer service on 800 number. Process took over 30 minutes.
PAUL JMy only issue is they are trying to cajrge us fir a dolly that was in the truck we rented but that we did not use.
JONATHAN SAs always, good service, equipment in excellent condition. Very fast.
KAILED SGreat people always helpful.
Sean C | Expérience généraleThis is my favorite UHaul location. It is significantly better than the UHaul on Hillsborough. They are very efficient and friendly.
FRANCHESKA MNothing everything went perfectly. I rent each year for a week each experience had been good and consistent. Thx
LESLIE TIncrease the visibility of the after hours 'drop box'. It was dark when equipment was returned and it took far longer than it should have to find the 'drop box' location. At this location, this isn't even a box but rather a slot in the garage door.
TRACY L⭐️⭐️⭐️⭐️⭐️
Jason wGreat drop off location
JASON WAll Employees were polite & Cordial. Made Us feel comfortable
JOHN OMOTHER & SONS MOVING partners with Uhaul for our rental truck needs! @MOVEwithMOM
GLORIA BMOTHER & SONS MOVING partners with Uhaul for our rental truck needs! @MOVEwithMOM
GLORIA BNothing, everything was fine as is. I used the app to reserve and early check-in, all I had to do was drop the truck at the check-in line when finished.
DEAN RI’ve rented several car haulers in the last few months and I’ve had problems with the straps that go over the front tires coming loose during the trip.
GEORGE HVery nice personnel
ZENOBIA AThe managers here are very attentive and worked with me on getting my things moved in - but also when it was time to get my things out. I appreciate your assistance!
Michaella G | Expérience généraleArmando was very helpful. I called with little knowledge about my storage needs and needed something within an hour. He helped me come up with a strategy and also get unstuck from my limits. He was patient and calm and explaiend the deal to me as well. I'm very grateful!
Monique F | Premières impressionsThank You I Am Happy To Have Done Business With Your Staff See You All Again When I Rent The 15' Truck on 12/28/2024 Have a Happy Thanksgiving And a Merry Christmas and Happy Hanukkah 🛐🙏🕊️🌅🦋🌴🇺🇲
CYNDIE A | Expérience généraleSo far things are very agreeable. Thank you kindly for your service.
Thelma D | Premières impressionsToo expensive
Melissa P | Expérience généraleThank you for making this process easy
IJLAL B | Premières impressionsThe late fees were a little harsh, if someone is having a hard time (loss of job, illness, etc) special considerations should be made
Lori G | Expérience généraleThe guy that helped me was very nice and very helpful. And made the progress so easy and fast. I was overwhelmed because I lost everything and I was crying. But I'm very thankful because he really made the progress smooth.
Nathalia O | Premières impressionsIt was a sudden move and U-Haul made it happen with a truck and a storage unit on the same day !
Andrew V | Premières impressionsI've had a storage at U-Haul for three years and my mother had two for 3 1/2 years. We planned to clear the three storages on Saturday but the cards we had for night access would not work and we were unable to contact anyone that could give us an access code. The cards previously worked at night. I had to pay for the truck for two days and the delay cost me a full other day labor cost. I mean thanks for the free storage for another month offer but it is useless to me and cannot reverse doubling my moving costs.
Angela C | Expérience généraleI’ve loved everyone in the company
KYNETHA W | Expérience généraleArmando went above and beyond, he was very helpful, friendly and knowledgeable
Iris R | Premières impressionsThis is the best storage facility I've ever stayed at the unit itself was nice. It was very clean. I love that you could drive up and load and unload. I will definitely be back if I need more storage in the future and I definitely will refer this place by the way you have a Gym working for you to named Miss Frankie your whole staff is great, but she is a real stand out
Crystal C | Expérience généraleExcellent would be your staff unloading the trailer. Your staff were very helpful and was surprised at that professionalism and overall experience. You have an excellent staff that appear dedicated to a customers needs.
RICHARD S | Premières impressionsThis is my first storage so I can't compare to another company, however for the from May 2021 thru August 2024, I mostly dealt with Yasmine who I just learned is no longer there and Frankie! They were both awesome! I had a climate controlled unit at the Citrus Park location on Gunn Hwy to house my stockpile as I was a couponer until April 2023. I started out with a 5x9 unit, upgraded to 10x10 downsized again to 5x10 then upgraded one last time to a 10x10. Aside from a dead bug every now and then which I don't blame them for, the building and grounds were always well maintained. I wasn't fond you don't allow 24hr customers' access to our units. I also didn't like the yearly rate increases. I feel like loyal/good paying customers should maintain the initial fee for a few years at least. My rent was due on the 1st of the month and during my entire 3 years, I was NEVER late, I was either early or right on time with my payments. On 8/14/24 when I emptied my storage and left it very clean might I add; I asked if I could be refunded for the 2 weeks since I left early. I was told you don't prorate. Today on 8/16/24. I just called and spoke with Patrick about this and he stated since I was there so long he's going to refund me $97.xx. Thanks Patrick!!! You all ROCK!!!
Sonja S | Expérience généraleThe office people were excellent and very helpful. My overall experience could not have been better. Then the ease of finalizing everything went easy and smooth. I highly recommend Uhaul again and again!!!
MARK W | Expérience généralePatrick the manager is great! Always helpful to our needs. Also, employees are friendly and respectful.
FLEET C | Premières impressionsBelow average only because of the constant price increases. Other than that I had a very good experience. Staff very helpful. Great facility.
Yolanda S | Expérience généraleStaff was very helpful and professional
ANGEL G | Déménagement en ligneThe Citrus Park U-Haul storage facility met my expectations on cleanliness and easy access. I have used this facility for over a year and as I worked to reduce my load, U-Haul made it easy to downsize to smaller units that fit my need. If I ever needed something, staff was always helpful. They are a busy site though, so sometimes you wait a bit for your turn to talk to customer service. Only mentioning that so folks don't go when they are in a hurry because patience may be required.
Joy S | Expérience généraleThanks
Janice Z | Premières impressionsTerrible access to unit. They always have lots of trucks in front of my unit. I took this outside roll up door 10x15 to allow easy access. Had to walk from parking carrying stuff to and from. Then they built a huge green tarp cover for the guys to receive trucks back to yard. Right in front of my unit. Now i can NEVER get access. Counter guy didn't care and started telling me it was there since they built the place. I should have known. They just built it 4 months ago. I get you need to service return trucks. Way too busy a space to work with. Nice outside guys. Absolute retard at counter. Customer is always right….Shut up and listen. Would never rent here again for any price drop.
Joe M | Expérience généraleMy favorite place for a storage when I need one ☝️
Stanley A | Expérience généraleVery secure. We had the storage for 12 years, never an incident, always accesible and the staff very helpful.
FERNANDO E | Expérience généraleVery happy with all. Your employees very courteous and pleasant
MARK W | Premières impressionsIt was easy and well thought out as to renting and exiting. I will definitely use this place again.
Patricia C | Expérience généraleThe man that waited on me was new and was not trained to do his job. I reserve a storage unit 2 months ago and they had no record of having one reserved in my name. Thankfully they had one available, but I found this to be very frustrating.
Kathy P | Premières impressionsMerci
nancy s | Expérience généraleThe staff members were so attentive and assisted me with all my issues. Moving can be hard and sometimes things do not go as planned. But the entirety of team members made me feel welcomed and at ease with all my needs. Merci
Michaella G | Premières impressionsThe staff at the Gunn Hwy storage facility were nice. The place is pretty clean. Access to the storage units is convenient.I don't have any issues regarding this location specifically. I do have issues with U-Haul itself as a company. After the most awful experience of moving with U-Haul, I will never, ever recommend U-Haul to anyone. NEVER. I am only using the storage unit because I was offered a free month of storage due to the amount of money I spent on U-Haul moving equipment and I needed somewhere short term to store my things. After I get my things moved out of storage, I will never again use U-Haul.
Debrah P | Premières impressionsI was very happy with the service and Patrick and his staff.
VICTORIA C | Expérience généraleThe front desk girl was rude
Jany R | Expérience généraleecxE
Dulcemar P | Expérience généraleGood customer service that’s what why I keep going back
Ubeline R | Expérience généraleStaff was very friendly and helpful in the office as well as when we returned the rental and service was fast.
Shane K | Premières impressionsI wished the hours for storage access was longer than 10pm.
Paris O | Expérience généraleVery easy. Facility is nice
Susan W | Expérience généraleFirst of all I have been renting at Life Storage for years overpaying for what they said was climate controlled, but clearly it was not because this facility is on another level the ease getting in and out them providing A Lock you don't have to pay for and the unit the whole building is actually air-conditioned is a game changer. This is the best facility I've ever been to.
Crystal C | Premières impressionsI just got out of hospital so can't elaborate but , u guys really know what ur doing!
Brice M | Premières impressionsGreat experience!
Yossila P | Expérience généraleI rented about 8 years! Thanks again @
MARCELO N | Expérience généraleAll the staff on Gunn were very pleasant and helpful. The person who went above and beyond was Patrick. He helped me, when the double lockers assigned didn't work out, to find one that would and was pleasant through the process. ( I got the name Patrick from my contract, I hope it's correct)
Kathryn B | Premières impressionsThe storage was went and price was affordable but the ladies in the office never wants to help the customer one time I had went there and ask if someone can help me open my uhaul door since it was jammed she said "all you have to do is open it " I stated that I was jammed again and she replied with the same answer when I went to go un jammed it my hand slipped and the metal left me with a gash on my hand. The manager then helped with and everything was solved. The lady's in this office just wants to stay at the counter and not actually help customers.
Lissette H | Expérience généraleI have an problem with the motion sensor lighting by my former storage unit. When packing or unpacking "There Should Be A Way To Keep The Motion Sensor Light On" It's very very inconvenient because I had to Stop serveral times to walk near the light sensor because it kept going dark. I asked office about this and was told "There Is No Fix Or Work Around"" This issue would prevent me from using Uhaul for any future Rental and Storage needs.
Royce W | Expérience généraleThe Staff was very professional and accommodating and very informative and Helpful!! Patrick, the manager,Luis,Jazmy, Frankie ,Chris and Brian was very helpful in assisting me in my "Time" of sorrow!! Best regards, Carrie Ricks-Resto
Carrie R | Expérience généraleI had a mandatory move date of January 3rd 2024. The movers were contracted for that date for an hourly wage to move my things out of storage to my new apartment. My storage unit was on the 2nd floor. It took twice as long to unload the unit because the elevator was broken. I am handicapped in a wheelchair so I could not even go upstairs to supervise the move. When I contacted the manager and requested some sort of compensation to offset the expense for additional time it cost to move due to the broken elevator he said it was an act of God and no compensation would be made. We communicated back and forth via text. I felt he was arrogant and unreasonable. Due to this experience I certainly wouldn't recommend this U Haul location again.
Angela M | Expérience généraleMerci
Norma P | Expérience généraleJazym has assisted me in the past, going forward she is still, Awesome!!
Carrie R | Premières impressionsVery helpful professional great place
John C | Premières impressionsI hate the gate in and out service and that you're going to hold my stuff hostage. If I forget to get in and out I also think that it's potentially against the Americans with disabilities act. I have ADHD I forget a lot of things so you're gonna hold my stuff ransom because I forget Doesn't make a lot of sense to me
Joshua R | Déménagement en ligneThese guys at your Gunn Hwy location were amazingly helpful. Thank you so much guys.
Aaron L | Premières impressionsWay too expensive for a 5 foot storage unit Staff didn’t even check me out when I rented a U-Haul trailer
Sid W | Expérience généraleGreat hours for a decent storage unit that was well maintained convenient & reasonably priced.
Kim C | Expérience généraleStaff friendly and helpful.
STEPHANIE A | Premières impressionsThe nicest looking UHaul facility I have ever seen. The young male who helped me check in was VERY nice. I am glad I chose this location to store my belongings.
Carey M | Premières impressionsThank you for the server's
Dennis S | Expérience généraleThank you so much for your service. If I move back to Tampa your location will be my first choice in case I need a storage in the future. God bless...
Carmen M | Expérience généraleVery nice experience. Great customer servic. Great facility.
Jermaine R | Expérience généraleGreat staffing
wardell p | Premières impressionsAmazing customer service very professional
Jose G | Expérience généraleGentleman at the front desk on June 12 @5:30p was outstanding. Very accommodating. Explained everything perfectly.
Greg T | Premières impressionsThe staff was very helpful and always ready to help you with no problem at all also they always had a smile 😁😊
DONALD H | Expérience généraleYes, the staff was extremely helpful including the general manager, Patrick. And their staff is really helpful when I needed an answer for any one thing.
Michael L | Expérience généraleVery convenient facility with workers that are super professional and respectful ensuring that the customers are given the best service.
Larry M | Expérience généraleThank you for everything.
Zoraida H | Expérience généraleI love the helpful friendly staff. You have GREAT GROUP OF PEOPLE!!! Give them more vacation days
Jihad T | Premières impressionsVery very expensive
Maurie F | Expérience généraleJohn was great. Thanks for all the help
Patrick F | Expérience généraleThank You for being there for me to store my stuff. Still too crazy to get a house yet. Be Blessed
CYNDIE A | Premières impressionsMrs. Jazmín Rivera is a rude person
Carlos R | Premières impressionsThank you so much
Nilda D | Premières impressionsThe storage facility took really good care of me
Victoria I | Premières impressionsThe staff was so kind and helpful!
TREALE C | Premières impressionsThe best in town. The staff here are excellent.
Eric P | Expérience généraleGood people to work with!
Angelina B | Expérience généraleThe folks that set up my reservation and did the final booking were pleasant and put the “extra” in extraordinary.
Michael G | Premières impressionsThis is a very good facility with a helpful staff. The only issue we had was that the elevator was out of order for two of the days when we were moving the stored items from the second floor.
EDWARD B | Expérience généraleHad my unit a little over two years. Everybody was ALWAYS very friendly, polite and helpful!!! Appreciate this facility and all staff!!
David H | Expérience généraleThey helped more than ever from beginning to end. Def would recommend.
Greg G | Expérience généraleThis location is very clean, has well lit areas, and offers great access hours! The staff are all knowledgeable, courteous, and friendly. Highly recommend this location - you will not be disappointed!
Yvette B | Expérience généraleCustomer service was excellent and amazing, thank you.
Carlos N | Premières impressionsEntrance to the indoor storage unit smells like urine. In addition, there's no garage can to put the dirt/garage once the unit is cleaned out at time move.
PAMELA S | Premières impressionsJean had phenomenal customer service and gave me clear directions to my storage unit. This storage is clean and well managed. Office hours are very convenient and the line wasn't long at all.
Kimberly B | Premières impressionsAlways helpful and understanding 😊
Tonimarie N | Premières impressionsI was told I would get a call back from the Uhaul storage on Gunn Hwy, Tampa. FL, but I received no callback. When I got there late evening, I had no "gate code #, and was just lucky another person came by and let me in!! I don't know what I would have done if that person had not come by! I still have no gate access #, so I have to call the storage facility today!!
penny m | Premières impressionsOnce I start using the facility, I can better comment. However, I have used your facility in the past.
Gloria W | Premières impressionsThe storage was one a the few things that actually went well out the overall U-Haul experience.
Liana V | Premières impressionsThis was an exceptional experience. Both staff members were professional, friendly, and super knowledgeable about the storage unit, the access, and overall layout. I truly appreciated the help as this was the 3rd facility visited within an hour trying to secure a storage unit. Thanks guys!!
Yvette B | Premières impressionsThe lady and gentleman that assisted us in the clean out of our storage unit were VERY professional and VERY helpful!!!! They are an asset to your business!!
anthony Y | Expérience généraleThis facility is very clean. The store manager is very nice, pleasant, and helpful.
Katherine B | Premières impressionsI only used it for 11 days and they charged me for the entire month They stole my money I dont recommend this place
Miguel H | Expérience généraleGreat staff specially help from Jean
diana b | Premières impressionsGreat customer service and easy loading and unloading area.
Ian B | Déménagement en ligneJohn was very professional and helpful with getting my unit.
debra m | Premières impressionswas great till Gary started working there. He is rude and thinks he owns that place. Had rented there for 4 years. I will never. Rent there again as long as he works there.
carol S | Expérience généraleThe facility I had storage in was great! Very clean, helpful, and convenient. However, the 800 customer care line was not helpful and was very rude; I had to speak to a manager due, which then my questions were finally answered. So if I could give 2 individually score I would give the Citrus Park facility and staff 5 starts and the customer "company" help line a 1/2 a star.
Lyndsay C | Expérience généraleEmployees are not friendly
ABDIEL H | Expérience généraleI had no problems with the storage facility. I used one for years. The problem I have is with the lack of communication when renting a trucks.
DANIEL M | Expérience généraleGood job Jasmine
STEVEN S | Premières impressionsI loved it all ,very convenient and friendly staff
Rashid L | Expérience généraleThe mattresses, box springs and upholstered rocking chair were infested with bugs. I had to take them to the dump. When I went to the office to tell them about the issue, they said it wasn't U-haul's problem and they couldn't help me. The employee told me to call Repwest insurance. Repwest said they weren't responsible and they would refer my claim to U-haul corporate. I haven't heard anything and I am out two beds and a chair. This was a very bad experience.
Sheree A | Expérience généraleStaff was above and beyond pleasant..
CYNTHIA B | Premières impressionsOverall really great experience. This was our second time using a uhaul storage center so we knew what to do with the codes, but the first time we did it we were lost that one of the three boxes on the building was a check-in and then you used the code to get in. Maybe a video would be helpful.
Ashley H | Déménagement en ligneAttempted break-in of trailer. Transients living on the property. Back gate is inconsistently locked and closed.
KYLE I | Expérience généraleBest service ever. Very nice and friendly store.
ABDIEL H | Premières impressionsGood job.
Arsene L | Expérience généraleThey were very polite and efficient!
Maria M | Premières impressionsStaff was AMAZING! Coming from Miami to Tampa to find such friendly and helpful people really made our transition that much better!!! Thank You! PS Icing on the cake was the coffee/food recommendations we got!
Maria C | Expérience généraleKeep up the good work !
Arsene L | Premières impressionssuper easy
Rashid L | Premières impressionsNothing is perfect in life but as far as storage is concern, this is a pretty decent outfit. The elevator broke down (normal) from time to time, but other than that, it was nearly perfect for the 5 years plus I stored my stuff here. Clean and well maintained, good clean bathrooms, A/C. I recommend this place.
ENRIQUE M | Expérience généralePatrick is awesome! He is very friendly and professional
ANGEL R | Premières impressionsGreat place. I would definetly recommend. Merci.
Noelia M | Expérience généraleAll workers at the front desk was helpful and had me in and out quick
jay F | Expérience généraleEl gerente de esa localidad no fue cordial en las dos ocaciones que tuve contacto con el, no fue amable conmigo como cliente y abrió más tarde del horario que estaba establecido y teniendo mala actitud, gracias
Luis M | Expérience généraleThe storage and truck cost more than I had reserved. I had reserved a ground level storage unit that the person in store said didn't exist, but he one I ended up with cost more and has insurance on it that I don't think is necessary. Overall, not convenient and not cost guaranteed for having reserved everything.
Angela C | Premières impressionsI checked in on a Sunday morning with no waiting. Le personnel était amical et serviable. Access to the climate-controlled storage building was easy and secure. We rented a UHaul truck so it was great that the storage building had a loading dock for the size of the truck that we rented. The carts were very helpful. I needed to switch to a larger unit and the staff was helpful in making this transfer.
Tony L | Premières impressionsEasy, simple, no problems. was cool having my first month free but there wasn’t any military discounts :/
jay F | Premières impressionsTelephone and office wait times longer than expected.
Frank T | Expérience généraleGreat group at the Gunn Hwy Store
Arleen L | Expérience généraleI am a returning customer, and really appreciate this storage
Taiwana L | Expérience généraleService great for booking storage unit. Returned truck at same level. Was still chg for not having enough gas. $6 and some change . No big deal.
CARLOS L | Premières impressionsYou have ignored my request for phone calls ONLY
Teresa H | Premières impressionsThis location exceeds expectations every time you visit and is unlike any other location. The staff here are all professional unlike other locations
ANTONIO G | Premières impressionsI've had a unit there for 16 years. No major complaints. Always felt my property was safe and secure. Few minor concerns: Limited access hours especially on weekends unless you wanted to pay more. Very very difficult to reach storage building many times during the weekends due to heavy volume and movement of rental trucks. Overall very satisfied.
DARRIN D | Expérience généraleThe person who waited on me was talking on his phone, and I had to wait about 5 minutes for him to help me. He seemed like he didn't want to be there. And why do I need 2 extra people on my application? And I could barely read the space number, because he didn't tell me what it was. My daughter took a guess.
Wanda D | Premières impressionsCould not get ahold of anybody by phone on Monday 7/5/21,. Had to drive up to speak to some one.
David C | Premières impressionsI wish I can give a higher rate. I've been nothing but please with the service and staff.
frank s | Expérience généralePlace was clean safe and the staff was very friendly and helpful thanks
Stewart m | Expérience généraleNot able to talk to store on the phone.
John V | Expérience généraleOne of the reasons I chose this location was the hours of access...The directions for the access codes are confusing.....there are three keypads!!!! I did manage to gain access for my first dropoff but am concerned if I'll be able to figure out when I bring another load.
Dawn D | Déménagement en ligneI had a trailer hitch installed a few months ago and the general manager, Patrick Walker made the transaction work on time and within budget, to our mutual satisfaction in spite of a couple of minor glitches. He also became involved in our storage rental unit agreement due to a conflict between our agreement with an on line agent and the policy of the company. He resolved the issue with no delay and fairly, according to our agreement, and to our satisfaction. The facility is clean and well maintained with easy access. The personnel at this 6111 Gunn Hwy location have been helpful and knowledgeable. I highly recommend this business.
Michael B | Premières impressionsGreat facility. Clean and spacious.
Ellis D | Expérience généraleI setup a reservation for a unit and everything seemed okay until I got there. I was told I would have 24 hour access but the hours on the door said differently. The Confirmation email didn't give clear directions on how to get into unit. My code didn't work to get into the door. I went in behind someone else and when I got to my unit (after I had to search and find it) I opened it and alarms started going off. I had already loaded a cart full of stuff and tried to call the front office for assistance but was transferred to customer service and placed on hold. There was no way to speak with anyone in the front and after being on hold for over 10 mins I loaded my things back into my car, went to the office and canceled my reservation. I received a full refund and will not be using uhaul storage or recommend it to anyone.
Marc C | Déménagement en ligneThank you for the wonderful customer service!
Kristine B | Expérience généraleVery kind understanding and willing to accommodate every situation 2 Thumbs Up
CHANTELLE D | Premières impressionsVery happy customer! I've been using Uhaul for my storage unit for 3+ years and completely satisfied. I've never had any issues and have nothing negative to say. Would recommend to others! Great experience
ANDREW F | Expérience généraleAfter driving a UHaul truck 3 hrs to Tampa I was exhausted. I had reservations at Extra Space after they "sold me" on the first mon the free. Unfortunately once I got there I discovered the Free didn't include hidden fees for Admin fee and required renters insurance and only their locks can be used. My "FREE" was close to $100. As tired as I was I couldn't let that happen! I called UHaul they also told me 1st month was free but this time it was REALLY FREE! :-). During this time of Covid, not working, not being able to afford my home any more and moving in with a friend I needed every break possibly. I was thrilled! I jumped back in the truck and went to 6111 Gunn Highway Tampa, FL Where there service was exceptional. I'm so happy I didn't just say OK and give those other guys my money! Save yourself the time and effort just go to UHaul!
Angela C | Premières impressionsStaff was friendly and helpful and the storage area was clean
Stewart m | Premières impressionsVery clean and friendly staff.
MARK S | Expérience généraleDoor of unit is very stiff and needs attention.
Todd W | Premières impressionsI was treated very well and my questions were answered.
Joan H | Expérience généraleMy experience with this GM was my worst experience ever. He illegally charged my card without my permission at least 3 times. Fire the GM and change that illegal practice and it would have been a great experience.
Rickie S | Expérience généraleExcellent experience! Excellent costumer service!
Francisco S | Expérience généraleVery good
Franicsca M | Premières impressionsthe price online and on the wall in the store was $15 dollars less than what they told us in the store for the exact same unit. We had a reservation with the amount on it and they still would not honor the price.
Freddy R | Premières impressionsMerci.
Tasha F | Premières impressionsNelson helped me get setup with my storage unit. He was super kind and knowledgeable. Climate controlled storage facility is very clean. I'd recommend it to anyone who needs storage
Joshua B | Premières impressionsThe staff and management and even the lady who cleans are all super nice! Due to COVID, I moved permanently into a large house and no longer have a need, but I could sell it at any time and once again have a need for storage.
ANDREW C | Expérience généraleThey GM very rude disrespectful, Always overcharging on things Never contacts when said he will Needs to be terminated immediately
tommy r | Expérience généraleNot being able to leave the corridor lights on was very dangerous. I would be arranging boxes in mu unit and the lights would go off, I would have to move around outside the unit to activate the motion sensor.
RANDE F | Expérience généraleI loved everything about the facility but I rented an air conditioned controlled unit and it was always 90° in there! Blankets and linens smelled moldy when I moved out. I wouldn't rent there again because it was too hot in the unit and the heat will ruin furniture!! Satisfied with everything else but not worth losing furniture. Would never rent there again or suggest anyone rent there unless you're renting an outside space or don't care how hot the unit is.
ANALISE G | Expérience généraleThe staff was outstanding. A lot of customers with needs including myself and the gentleman behind the counter was running around and multitasking like a superhero. It was getting late and extremely hot and the guys offered me some bottles of water and even let me refill right at closing time. Awesome experience.
Robert G | Premières impressionsExpensive. I had a 5x5 and asked to upgrade to 5x10 for 91 a month. I moved to a newer facility and have a 10x14 climate controlled for 104 a month. Uhaul storage is extremely pricey compared to most others. It's still a well maintained facility and staff was always friendly.
SASHA S | Expérience généraleSara was extremely patient and helpful.
Owen M | Premières impressionsEverything has been excellent. My reasons for leaving are due to my own personal situation or I would be glad to continue.
jim m | Expérience généraleNever any problems after 9 years, thank you !
ROBERT B | Expérience généraleGOOD EXPERIENCE ALL AROUND
JAmes K | Expérience généraleThe people in service were excellent, and help me with everything, thank you
JUAN M | Premières impressionsHad my remote checkin completed and i was in and out in 1/2 hr or so....very quick and knowledgeable staff.
Christopher W | Premières impressionsI was sold a unit that didn’t have a lock removed from it so my movers had to leave me With time restraint had to move with my sister on a last minute fly in. Everything that can go wrong went wrong
cecilia b | Premières impressionsVery professional great customer service
pedro m | Expérience généraleI got charged late fees every few months because this facility has a scam going on where they put the wrong zip code in so my payment would not go through, the bank confirmed this info
DOREEN D | Expérience généraleWater leaked into my unit and damaged my $600 mattress. I went to the front office and the two associates didn't even care to come see it for themselves and told me I should have gotten the insurance.
Yousef S | Expérience généraleGreat service, team members where awesome!
jeffrey b | Expérience généraleUHaul's standard is excellent service, clean and secure storage areas and friendly staff. I was very pleased with everything at the Gunn Highway location
CHERYL E | Expérience généraleYou have a wonderful place for storage.
JOHN M | Expérience généraleThe staff was friendly but provided incorrect information on numerous contacts. This caused frustration and unauthorized debits from my account. This was resolved however by the store manager.
JAmes S | Expérience généraleBugs, mold, terrible parking. Lost around 1 500 worth of Halloween props due to heat and humidity in a "climate controlled" environment.
Robert N | Expérience généralegreat place very clean, staff super nice, very freindly always willing to help, I would recommend this place to all of my friend :)
MYRTA J | Expérience généraleExcellent place
Jessica R | Expérience généraleGood place to do business. Thanks
leonard h | Expérience généraleEverything went well and smooth!
ashley r | Expérience généraleThe staff was extremely helpful and responsive. The move went by without any issues.
Yousef S | Premières impressionsWhat a great service they provided me! Fast, courteous and precise. Will rent again in a heart beat, and will definitely recommend to family and friends.
Cynthia M | Premières impressionsGreat experience
Charles H | Expérience généraleThe young man that helped me was incredibly kind.
Denise M | Expérience généraleGreat location and service. Security measures were excellent.
Timothy R | Expérience généralePatrick was always helpful. Most staff members were fantastic. Sometimes, the office was understaffed. Facilities are always clean and functional.
CArrie P | Expérience généraleWonderful and quick experience.
Robert V | Premières impressionsStaff always polite and helpful
Evelyn Z | Expérience généralePatrick and the cleaning lady are superb employees. They should be commended for the service and cleanliness of your facility.
patricia f | Expérience généraleGreat service
dennis r | Premières impressionsWe paid extra to get climate control and unfortunately all the wood that was in the inside storage unit had mold all over it. The climate control area did not seem to be working.
LISA W | Expérience généraleEasy to rent and secure
Bernardo A | Expérience généraleexcellent facility and friendly efficient knowledgable people
Rosemary M | Expérience généraleAn excellent service in all respects...
Nick S | Expérience généraleYour available parking spots are limited due to the spaces you take up w uhaul vehicles.
LISA H | Expérience généraleI can not say enough good things about this branch! Your entire team is outstanding. They have gone above and beyond to help me with a smile. The manager was amazing!!! Thank you guys so much!
jessica s | Premières impressionsWe had no problems at all
MARY M | Expérience généraleThe associate was very helpful and prompt with my purchase and storage unit reservation.
Christopher B | Premières impressionsStored our items here for over a year while we were out of the country. Excellent experience overall.
Dioni G | Expérience généraleThe building was always clean but the lighting in the 3657 isle was horrible never stayed on long enough we had to bring our own lamps so we finally moved to another storage company.
TERESA L | Expérience généraleVery friendly and courteous. Super clean facility
Kristine B | Premières impressionsGreat place for storage,rental and supplies
donald S | Expérience généraleAllison was well informed and very helpful!
Steven P | Premières impressionsEverything ready and clean
mittie g | Premières impressionsFriendly customer services
Felix C | Expérience généraleI used this location for almost two years with two different sized storage units. I was thrilled with the security, cleanliness and ease of access. Upfront pricing provided a great value!!!
ALAN W | Expérience généraleThe best.
Edgar M | Premières impressionsTrying to get someone at the facility and not at a corporate call center to answer the phone was close to impossible. Employees said they would have manager call me back more than once and never did.
Ashley s | Expérience généraleNo complaints!!!
theresa b | Expérience généraleI had a storage unit at this facility for 12 years and never had a problem with access, customer service or the facility itself.
THERESA B | Expérience généraleI arrived at 6pm and was told by the two people working no less than 10 times they closed within an hour. It was clear they were more concerned with clocking out than helping a new customer.
Erin K | RéservationWill use again in the future
Noa K | Expérience généraleHorrible customer service experience; no communication and no attention to detail. Do not give Uhaul your business.
Keisha S | Expérience généraleFantastic service over many years at a very convenient location. Merci.
CLORINDA T | Expérience généraleI close my account early, is there a rebate on my money. Thanks
James G | Expérience généraleEverything went really well!
Jean M | Expérience généraleVERY GOOD SERVICE ,I MOVED ABROAD AND MANAGING MY ACCOUNT WAS EASY .DEFINITELY RECOMMEND!!!!
THERESA C | Expérience généraleRented a storage in the climate controlled building. Was always nice and cool and very clean. Staff was always friendly and helpful
Anthony P | Expérience généraleAlways very clean and nice and cool. Staff is very friendly and helpful
Anthony P | RéservationI had only one issue while I rented there. The last month when I came in to move out everything the room was full of roaches. I had nothing at all in the way of food stored and this was the only time.
MICHAEL T | Expérience généraleExcellent
Paul A | Expérience généraleVery good service, excelent staff amd great locations!
Jose D | Expérience généraleThe only issue I had in the 9 months that I rented a storage unit was that the bill changed randomly with no explanation. The difference between the highest & lowest was $5.34, no idea why.
Elizabeth M | Expérience générale.
Rodolfo A | Expérience généraleExcellent facility. Professional and friendly staff.
John P | Expérience généraleThey were so helpful and understanding. We had a death in the family and they showed compassion. I showed them the death certificate. They were great and understanding. Thanks Michael Cody
mike c | Expérience générale