Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

2 384 évaluations

2885 Clairmont Rd NE   Atlanta, GA 30329
(From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)

(404) 315-0681

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(404) 315-0681

2885 Clairmont Rd NE
Atlanta, GA 30329
(From I-85: Exit Clairmont Rd turn into and cross Sam's Club parking lot)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Penny and her staff are extremely professional and offer 5 star customer service!!!! She made a terrible situation awesome when I had a bad experience at a different location. Thank you for everything Penny and the other Lady ( she knows who she is). They should be a General Managers or Trainers, other locations are horrible in every way!!! There definitely needs to be a higher standard set across the board at Uhaul.

Cassandra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shay S.  |  Premières impressions 
Évaluation :
5

My experience with renting my UHaul this time was the fastest and most professional experience I've ever had. The representative was courteous, friendly and helpful. I'll definitely rent from this location in the future.

Samuel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Great service!

Edmund S. 
Évaluation :
5

Don't over charge for gas. You charged me 16$ for gas,, That's ok, because I didn't put any gas in.. But an additional 30$ because I didn't do.. that's wrong! That's an overcharge and not necessary...that's greedy and wrong.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eusebio M. 
Évaluation :
5

Great service!

leonong A. 
Évaluation :
1

The truck was damaged the time we picked up. We took a pic but the link was expired so we went inside and told the front desk. The guy said they already noticed that and it's fine. Today when I tried to return the truck. The lady still tried to blame on us for damaging the truck. She was so impatient and wouldn't take the time to communicate. This would be my last time rent a u-haul truck.

Adam Z. 
Évaluation :
5

The agent at this site was extremely courteous and helpful. Completing the paperwork and getting the equipment were very easy.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erma W.  |  Expérience générale 
Évaluation :
1

All went well until the return of the vehicle. I traveled between 28 and 30 miles and returned the van. The attendant told me I would receive an email receipt. When I received it, I had been charged for 259 miles! The amount charged was $232 instead of $53. I am very unhappy and intend to file a complaint. However, even if I am able to get the error corrected, it will still be at the expense of my time and effort to contact the company and explain the situation. I unfortunately have no real proof that their mileage is incorrect. When I received the van the gas gauge was near empty, and the agent apologized for that and said I could return it at the same level, or that I could fill it up to 1/4 full and receive a $13 credit. I added approx. 4 gallons of gas, drove it and returned it at the 1/4 full level and received my $13 credit. I would be a magician if I could go 259 miles on no gas!

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
3

You could start with getting back in touch with people who call multiple times. That would be an indication of some attempt at retaining customer loyalty. I've rented from U-Haul many times in the past but I am unlikely to do so again in the future based on this experience.

Grant B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Devorah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

I don't know of anything you could do to improve the customer service at this location and the experience that I had was phenomenal.

NANCY R. 
Évaluation :
5

Very helpful and efficient staff person. She made it easy to get on my way and to return the van 4 hours later. Good parking nearby to leave your car while you use rental vans/trucks.

Susan S. 
Évaluation :
5

Always have a great experience at this location. Employees are friendly and helpful. Safe location. Always have clean equipment. It is a little farther away for me to get to, but it is worth it.

giulia G. 
Évaluation :
2

No clue since people complain and it's still the same unfriendly manager.

Samuel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajayi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheffa P. 
Évaluation :
1

We arrived on time to drop off the trailer, however, the manager working there was unprepared for our drop off and insisted we would need to find a different uhaul location. She shouted at my husband and I as we left confused and angry. We did go to another uhaul location but because our drop off location was the previous place on our contract, we were going to be fined over $100 for a drop off change! The man suggested we call the uhaul hotline to change the drop off location there but then we had to wait 30 mins to even talk to someone! Eventually the nice man at the second location stood up for us and called the original drop off and explained that we would need to come back because he was not going to charge us the fine and they can find room for our trailer. So after going back to the original location the woman took our trailer. A trip that would've been 10 mins. had then taken 45mins with a lot of extra driving and frustrating conversation. My husband and I will not be using Uhaul again.

Elena G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
1

Never received confirmation that I returned the equipment.

David J. 
Évaluation :
5

UHAUL STAFF IS INCREDIBLE- went out of their way to accommodate, women & men of INTEGRITY & HONOR .. The truck I rented desperately needs either new shocks or struts - IT REALLY BOUNCED ON ROUGH PATCHES ON THE ROAD.

MIKE L. 
Évaluation :
4

I had a previous bad experience here and was given a $50 certificate for future use. I used the certificate online and entered my payment. I got confirmation it was applied and given a reservation number. When I got to the store they did a new reservation and would not honor the certificate even though the screen showed 2 separate reservations with my name. Dishonest. Not only should my $50 credit be given I should be given another for the inconvenience.

Cynthia C. 
Évaluation :
4

Everything is great. The only issue is the elevator in A building. It does not close properly. You got try like 3-4 times before it finally goes up or down. Otherwise it is a flawless service

Saiful A.  |  Premières impressions 
Évaluation :
5

The only issue we had or have is that we were told our unit was in a climate controlled area but found it to be positioned on the front of the building which we experienced to be extremely hot yesterday upon entering for the first time.

Anthony P.  |  Premières impressions 
Évaluation :
5

Customer service at pickup was outstanding

james W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dexter H. 
Évaluation :
5

Everything went smoothly. I have rented from this location a number of times. Customer service has always been friendly and efficient, equipment has always been ready to go, and there have never been any hiccups or problems.

Paul J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad W. 
Évaluation :
5

Aqueelah Brantley was great. We had not made a reservation due to our late need for a U-haul van. Aqueelah made a reservation for us at another location. Turned our the vehicle had been return as a reported stolen vehicle with no tag. It was OK because we understood that Aqueelah would not know that on the reservation center. We returned and rented a 10' foot cargo va.. it worked out. Yeah to Aqueelah.

Henry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

German G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan B. 
Évaluation :
5

Great customer service!

Edmund S. 
Évaluation :
5

Penny and her staff restored me and my families faith in Uhaul!!! This is the only location I will use! They were friendly, professional and knowledgeable. Penny and her staff understood the toll moving takes on people and they make it easy. This store should be a model for how customer service should work and Uhaul store locations should be ran. If want to upgrade Uhaul start by promoting Penny and Lady that was there with her. This will take. Uhaul to another level and restore the service to the image you once had. Thanks Penny and staff for turning a HORRIBLE move into a great situation!

Cassandra M.  |  Premières impressions 
Évaluation :
1

Didn't get the woman's name but there was an employee that was very nonchalant and rude. I had reserved a truck (pickup) for the entire day. I actually came in the day before and Dorcine worked with us. I was under the impression that despite my reservation saying 9a, I had reserved it the entire day, and it was okay if I picked it up at my convenience. I didn't receive a call or anything. When I got there and the truck was gone, the guy was outside. The woman inside was just unpleasant and unhelpful. Even after I explained the situation, she says "it doesn't work like that and she couldn't do anything because there are now 2 reservations for that truck and it was rented out already". That should have been my sign to just leave but I still had other moving supplies that I needed to purchase. The woman acted like it was a burden for her to ring me up. I asked for the credit option when I put my card in the machine. She kept saying to do whatever the machine said. I informed her that there were no prompts on the screen or anything. She said "well if it's not there, you don't have the option to use it as credit". I told her that was hard to believe as the older white woman used that exact same register a few days before and I used the same exact card, and she was able to process as credit. The day before the gentleman used the same card and processed as credit. The woman kept insisting and was very rude about it. The guy came in from outside and said something to her. She then took my card and said she'd have to manually key it in, but had an attitude about it like how dare I inconvenience her when she never even got up from her chair once to assist me. I really wish I had caught her name but she wasn't wearing a name tag or anything. However, moving is already stressful enough on its own and you'll lose a lot of customers having employees with bad attitudes.

tiandra T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonette A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shah A. 
Évaluation :
2

I have had a terrible experience, several times, with this facility and its staff. I have previously forwarded the complaint to the Management and have yet to receive an updated response. I even spoke to the Manager about the complaint when I moved out, and though she was very busy, I felt like there was an air of irritation based on my previously complaining about the door not working after moving all of my things out and having to move them into a working unit, and not receiving any assistance from the representatives that were there. I also was advised by the Uhaul call center that I qualified for a free month, which was confirmed by the location rep, then declined later. This is not the first time that I used Uhaul (trucking and storage) in the past few months, as there were a limited number of units available and we had to use several separate locations... and I was awarded the free month at the other locations. This was the first and only location where I was advised that we did not qualify for the free month (and that it was a one-time option) though we had received it previously and it was confirmed by the call center. The Clairmont location was the worst customer service that I had received, and I missed my flight and had to rebook it based on what appeared to be the inexperience of the persons that were responsible for managing the location on those 2 days that I interacted with them before I moved out.

FELICIA S.  |  Expérience générale 
Évaluation :
5

Great location great staff glad I came here

TIELER G.  |  Premières impressions 
Évaluation :
5

The truck was great. Price overall was okay. very straightforward. Saturday delivery was very good. The first encounter was a bit strained. Please put forth a little effort when there is a customer.

brent N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAZAK D. 
Évaluation :
3

The lady who helped me was a little rude.

Gloria R. 
Évaluation :
5

Fast check-in and check-out. Friendly but professional also. Je les recommanderais sans hésiter!

Sheryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvia C. 
Évaluation :
5

Great Service Every Time!!!

Curley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALIMA J.  |  Expérience générale 
Évaluation :
5

The manager on site Penny Green was very helpful and very knowledgeable she handled all questions with concern and she was very professional at everything she did.

NANCY R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamile J.  |  Premières impressions 
Évaluation :
5

Everyone should come see Penny! She was an amazing at assisting us with all our needs. She secured many moving pads and even placed them in our truck ahead of time. Fabulous customer service!!

Doug H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twan N. 
Évaluation :
5

The staff was very polite, professional and patient. The General Manager, Penny, was extremely helpful and knowledgeable. The staff made me feel as though my belongings would be safe and secure. A+. I will definitely use U-Haul for my moving and storage needs from this point forward.

TREY C.  |  Premières impressions 
Évaluation :
4

Too warm in storage area.

Terry W.  |  Expérience générale 
Évaluation :
5

Everyone was nice and when I called ti make my reservation it was very fast

BLANCA L. 
Évaluation :
5

The panel in floor of the truck was not stable

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zane D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juben T. 
Évaluation :
5

Good staff

WALE A. 
Évaluation :
3

Does not support mobile pickup (Truck Share 24/7) Plus, the mobile dropoff experience needs a LOT of work; it could not detect the dashboard at night.

Andrew H. 
Évaluation :
5

Darcini was awesome. Very energetic and going above and beyond to help customers.

Kristofer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry B. 
Évaluation :
5

Check in and. out was a very smooth and easy process. Staff was very friendly, and equipment was in fantastic condition!

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence P. 
Évaluation :
1

The U-Hall Storage Unit was the Worst Storage that I've ever rented because Someone(s) kept picking the pad locks in order to steal, and vandalized my property. Also, it is best that you never use any storage units on the Third Floor because it's too isolated, and never use a pad lock with a hole no the pad locks,

genish b t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chas G. 
Évaluation :
5

I was a little worried about the truck with the check engine and tire light both illuminated. But the truck ran totally well and service was great.

Kailey G. 
Évaluation :
2

Entry isn't user friendly. Building isn't well kept.

JOY H.  |  Premières impressions 
Évaluation :
3

Employees that care!

William H. 
Évaluation :
5

Uhual floor was messed up not flat.

Marcus B. 
Évaluation :
5

No complaints at all. Everything was excellent. One random comment though: I noticed that the boxes I placed all the way to front of cab in the middle, were hot when I unloaded them. Is this normal? Maybe your exhaust pipe under car is missing the 'shield'? Seems like on a long drive on a really hot day, it might turn into a problem.

Todd R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Close the 3947 Peachtree rd location. They are worthless!! Cancelled my confirmed reservation without any notification and tried to send me 20 minutes in the wrong direction to get my vehicle even though the one I rented was sitting in the lot. Just as I was leaving they told another customer with a reservation the same thing. Avoid this location on Peachtree. Luckily clairmont came through with a simple phone call.

alan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria W. 
Évaluation :
5

Thanks

John M. 
Évaluation :
1

The In store representative was polite initially but over charged me for something that was a misunderstanding. Not willing to help

matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos R. 
Évaluation :
5

Staff was professional and helpful

Kathleen G.  |  Premières impressions 
Évaluation :
3

Customer Service skills the rep I feel was not patient to my concerns wrong phone number on my receipt. Stating they could not do Anything once the rental was complete. Never received the link to upload truck info in your system.

Gerard D. 
Évaluation :
5

On demand service.

harriet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saisawang D. 
Évaluation :
5

I still need the account to reflect the correct name for tax purposes. My name is Waltrina DeFrantz-Dufor and the account and receipt is listed under Watlrina GeFrantz-Dufor. Please correct and resend the receipt to Mikaldufor@gmail.com and waltrina02@gmail.com. Thank you, Waltrina 404-423-0197

Waltrina G.  |  Expérience générale 
Évaluation :
5

Employee's we're outstanding. This was my second time here and would come back to this same location again. Very satisfied. Great people!

Paul B. 
Évaluation :
1

Not only did they have poor signage for how to access the vehicle, the vehicle was dirty, and they didn't have any dollys for rent but charged me for one. Don't use this location.

Sandra A. 
Évaluation :
5

Truck windshield on the interior could have been wiped down. The Engine light was on the entire time. Check-in and return was excellent. All personnel were polite and helpful.

Howard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George P. 
Évaluation :
5

Very fast check-in/out

Brad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jneka C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMILY W.  |  Expérience générale 
Évaluation :
5

The pick up and drop off configuration of this site is not good. Difficult to attach and detach trailers due to fencing, gates, and weird parking lot. Customer service employees were all very nice and helpful.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERTELLE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Professional and friendly staff. Everything you need to move and more available and in stock. Great location.

Daniele T.  |  Premières impressions 
Évaluation :
5

Reverse camera

Arpil M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
5

Staff was helpful and friendly. 5-Stars

Tom M. 
Évaluation :
5

Gentleman at pick up location was very nice.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawanna J.  |  Premières impressions 
Évaluation :
1

Unprofessional and even the 1800 number was unprofessional

Stephon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Symone M.  |  Premières impressions 
Évaluation :
1

I had a pickup scheduled at noon and after I arrived at the facility I was informed that there were no trucks until 4:30. After I finally received my truck, I left the facility and found out that the right mirror did not work at all. I was unable to see out of the right side of my vehicle and was required to use surface streets as I was unable to merge lanes properly. I called the help line and was waiting for over two hours to speak with someone. By the time I finally did speak with someone, they attempted to blame me for the issue. I was informed that 2-3 days later I would have someone reach back out to me regarding the issue and I still have not heard back. This is absurd and I am appalled at how terrible the service has been.

Deklan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
1

Your chat has been ended. Merci d'avoir communiqué avec nous! Close Thank you for contacting U-Haul! TODAY U-Haul11:13 AM Hi there! Comment pouvons-nous vous aider aujourd'hui? Chervon Brown11:13 AM On 7/29 @8:45pm my storage gate card stopped working. I was able to get in, but unfortunately my items including my gate card were left inside the storage building as I was moving items into my unit. I was locked out and had to contact security through Uhaul's 1800# to let me out. I had my children with my and had to make arrangements for them while we were trapped inside the storage facility. Today I went to get assistance with retrieving my gate card from the locked storage building,but was told that there's nothing that can be nothing at this time until the Store Manager comes in at 11am. I have items that I have to unload to make my final trip and turn in my apartment keys at 12:30pm today or I'll be charged additional rental days. This is an unfair situation that I need rectified.

Chervon B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lajuana C.  |  Expérience générale 
Évaluation :
5

China was exceptionally helpful…cannot say enough wonderful things about my experience!

sonya m.  |  Expérience générale 
Évaluation :
5

From start to finish, Mr. Woods and his staff were AWESOME!

Clifton M.  |  Premières impressions 
Évaluation :
2

The elevator was broken

KAREN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELIN G.  |  Premières impressions 
Évaluation :
2

I don't know if it was the staff's fault, but I asked for a replacement key fob for over a year and I was advised that they were ordered and never arrived. It was a huge inconvenience for me to have to get out of my car to swipe my card to enter the gate.

marlieka S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

allen m.  |  Premières impressions 
Évaluation :
5

Staff way better then two years ago when i use this location.

Ricardo O.  |  Premières impressions 
Évaluation :
2

Rob/Rod was not the most customer driven. My first reservation was for Saturday, February 26, 2022, apparently Uhaul had a system outage which really inconvenienced me for both truck and storage. My second reservation Monday, February 28, I arrive again Rob/Rod is there and I faced with the same drama, his nonchalant attitude for my inconvenience, the 15inch truck requested was not available and for this I get no explanation I than ask for alternate truck which he stated all trucks had reservations but than he followed up with the smallest truck Uhaul have to offer, causing me to have to make multiple trips.

Bobby H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sheliah s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl H.  |  Premières impressions 
Évaluation :
2

Y’all robbed me and now u r tryna extort me

Kathina B.  |  Expérience générale 
Évaluation :
3

Location is convenient for me. Access and hours of access were good for me. The facility was clean and my items were just as I had left them. Sometimes the staff working there were not helpful or friendly at all.

William M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS W.  |  Premières impressions 
Évaluation :
5

Friendly staff helpful

MOHAMED F.  |  Premières impressions 
Évaluation :
5

The staff is great and very helpful would recommend to anyone looking for a good storage facility.

Brandon M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall L.  |  Expérience générale 
Évaluation :
5

Great guy at the desk.

Jamal P.  |  Premières impressions 
Évaluation :
2

Elevator on building 1 is bad. Needs to be fixed. We couldn't use the trash. There was a sign that says we could use it for a small fee, and we wanted to pay, but the front desk person declined. Overall, 3/5. Thanks!

Nosa N.  |  Expérience générale 
Évaluation :
1

Lock from storage was still in the unit, I had 5 movers having to wait for 30 minutes, the gentleman from the front I was told by someone from the corporate office who was there at the time he had gone to help me, but not, he was helping another client, the woman from corporate was rude and said at first I was in the wrong unit, and I was not . I'm not sure how she could have made to corporate . After those 30 minutes he came to open the unit, still believing I was wrong

susana c.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Garine G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall L.  |  Premières impressions 
Évaluation :
4

Great, friendly and helpful staff! No light in my unit. I did have reserved via the Uhaul 800 a heated/refridgerated unit but when I showed up it wasn't available. I had to take the only unit left and there were no lights. I was ok without air and heat. Thank you. Tes Stout

Theresa S.  |  Expérience générale 
Évaluation :
3

Was told first month free however, had to pay $167,9 for the first month. Also had a climate controlled unit reserved but they had none when we arrived. Did not receive any calls or emails with changes. The computer system at UHAUL-what happened to it? I have used UHAUL for years and in the past month helped my son move and then my move it trucks cancelled, hard to get assistance on line or vial phone?

Theresa S.  |  Premières impressions 
Évaluation :
3

This location is in need of more staff. Although each staff member were helpful and friendly, when issues a raise it takes too long to find a resolution

Roshauna S.  |  Expérience générale 
Évaluation :
3

There were a lot of bugs in the space.(big ants). They had got into my boxes

JACQUELINE Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joaquin P.  |  Expérience générale 
Évaluation :
2

I was lock upstairs on the 3 floor with my key..and my man friend that was helping me move told one of the young ladies in the office for help to get Elevators open She had a nasty attitude and said she didn't have to open it.. Then when I try to explain to her they don't want to hear it.. Every time I come there to do business its always a problem with someone in the front office... You might want to have a mandatory meeting with your staff... customer service sucks I'm very upset about it... very disrespectful and Unprofessional..

Laquisha T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eugene W.  |  Expérience générale 
Évaluation :
2

The Rep was by themselves so she was irritated and couldn't give good customer service. The line was long.

tommy s.  |  Premières impressions 
Évaluation :
4

Excellent staff, light bulbs were never in my storage unit for one room and the other was out when going visit. It would be nice for uhaul to fix this often. Well lit areas are important! Also the Elevator is terrible; especially when you have paid movers and every time the elevator close - it takes 3-tries, before the door close! Something has to be done! That's terrible. Don't wait till someone gets hurts before fixing! It's been 4-months and still not running correctly. By the way, I'm referencing building A. Call elevator specialist- that's frustrating.

Nafessa B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dianne b.  |  Premières impressions 
Évaluation :
5

Staff is very knowledgeable and friendly

charles h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCUS S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B.  |  Expérience générale 
Évaluation :
5

Reserved space online. Set up was fast. Like tha facility location and security.

Jonathan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanindre M.  |  Expérience générale 
Évaluation :
3

Mattress and boxspring was left at third floor elevator landing.

MICHAEL F.  |  Premières impressions 
Évaluation :
1

The manager are rude and a Lia

HALIMATOU B.  |  Expérience générale 
Évaluation :
4

When compared to the staff at our other facility, the team was poorly trained and somewhat inflexible. They were friendly though!

Thomas G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

price c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mayte S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick G.  |  Premières impressions 
Évaluation :
4

I've utilized this specific location for 2 different moves! Both times have been a very smooth process for storage! The first move, I stored my belongings for 3 months. The second move I stored my belongings for 7 months. My only complaint would be the stench in a unit near mine, so I'm not sure that there is much the company can do about that. I give this location a thumbs up, and will definitely return if I need to again!! Also, the staff is great even with the long lines and demanding customers, they give you one on one assistance, and will see your process all the way through!

Kristin M.  |  Expérience générale 
Évaluation :
5

The 2 women that work there are amazing. Literally the best costumer service I've had

Eugenia W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMARIS M.  |  Expérience générale 
Évaluation :
2

Extremely poor customer service July 10, overall poor customer service fraudulent late fees on use of storage rental, cleaning fees excessive charges!!! I would not recommend the Clairmont location to anyone!!!

Pearline C.  |  Expérience générale 
Évaluation :
1

Customer service was horrible..andra that works on site on clairmont was perfect but cs on call terrible.

antonio t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne p.  |  Expérience générale 
Évaluation :
5

Tiffany was wonderful! So friendly and knowledgeable about all of my questions. The facility is very well maintained-super clean and it even smells good inside. My only suggestion would be to place a U-Haul sign at the Clairmont Rd entrance, as I thought I was in the wrong lot, only seeing Sam's Club when I pulled in. The facility is kind of hidden in the back of the lot.

ANDRIA KRISTEN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry C.  |  Expérience générale 
Évaluation :
5

Manager Tiffany delivers exemplary service. Goes above and beyond. Made a vet emotional move far more pleasant than I could've EVER imagined

julia g.  |  Premières impressions 
Évaluation :
1

Someone broke into my storage and I (( REALLY FEEL STAFF HAD EVERYTHING TO DO WITH IT ))) I lost lots of $$ in merchandise and nothing was done about it !

jerome R.  |  Expérience générale 
Évaluation :
5

The staff was friendly and took care of our needs.

Nafessa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Online Move In 
Évaluation :
5

The sale associate has great customer service skills. He was and is polite ,a lot of patients. Mr Shanun Jones, if he isn't Management, he most definitely should apply for the position. Great Job!!!!!!

DEIDRA P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne p.  |  Premières impressions 
Évaluation :
5

Aside from the air conditioning occasionally being out I have no complaints.

DR JOHN D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmon G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tadd T.  |  Expérience générale 
Évaluation :
5

The GM is amazing. She is the entire reason I was not overwhelmed with my move. She deserves accolades and a raise. When we walked in, another customer said to her, "I need to tell you something. You are fantastic." And after she helped us, he proved right. She is wonderful.

Eugenia W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CABRAL H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandye C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lakisha t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D.  |  Expérience générale 
Évaluation :
1

This location has terrible customer service

Shanique M.  |  Expérience générale 
Évaluation :
5

Andrea is the best!!! Efficient, clear, concise, knowledgeable. Very nice person, made the whole move non-stressful. Please get her some help, she was by herself , and did a great job at not letting us wait for long at all. Great asset...RAISE

Cassandra D.  |  Online Move In 
Évaluation :
5

Clairmont location has been helpful and accommodating

Perry O.  |  Premières impressions 
Évaluation :
4

I would have offered an excellent score but I had to stand in line for 35 minutes. The manager was in the office but on break so she couldn't help anyone. Another employee was on break as well. The lady who helped me was very professional.

Stephanie F.  |  Expérience générale 
Évaluation :
4

The pricing is quite high compared to other local storage locations for the same sized unit. We selected it because we were moving a college kid and staying in the hotel down the road, but will be looking for less expensive options if we need to rent again.

Ann O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT P.  |  Expérience générale 
Évaluation :
1

Tiffany was very rude and her attitude was disgusting. I will never rent from that location again!

AMIZIYAH P.  |  Expérience générale 
Évaluation :
4

Tiffany and her staff at Clairmont are all awesome 🤩

Day r.  |  Expérience générale 
Évaluation :
5

Friendly and professional staff.

Maria P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Inman b.  |  Expérience générale 
Évaluation :
5

Tiffany was excellent. Very friendly. Good customer service skills. Very helpful

LISAM U.  |  Premières impressions 
Évaluation :
3

Honestly the employees could not have been nicer, but we had a little bit of a hectic time getting our unit. It was a very busy day, so there was quite a wait (certainly not the employees fault - just stating that). When we got our access card, we were very disappointed that we couldn't get an access code. One card is not convenient. Then the card would not work to get us into the building and I had to go back to the busy office. It was re-programmed, I went back to the elevator, and up to the 3rd floor we went, only to find a lock on our unit. Back to the busy office to get an employee with the master keys to take off the facility's lock so we could store our items. Honestly this experience took WAY longer than it should have due to all of the glitches. The pricing is also extremely high, now that I have had the time to check comparable storage facilities in the area. Again, everyone was very nice and helpful, despite that they were extremely busy.

Ann O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronetta F.  |  Expérience générale 
Évaluation :
1

VERY POOR POOR CUSTOMER SERVICE, I WILL NEVER GET A STORAGE HERE EVER AGAIN! THE STAFF WERE SLOW AND DISRESPECTFUL. VERY IGNORANT WHEN IT COMES TO DOING THE PAPER WORK CORRECTLY, I WAS NEVER ABLE TO ACCESS THE ONLINE ACCOUNT, THEY NEVER EVER GAVE ME A CONTRACT IN HAND OR BY EMAIL! THE RATES ARE SUPER EXPENSIVE, MANAGER LOCKED THE DUMPSTER WHILE WE WERE MOVING OUT, VERY INCOMPETENT INDIVIDUALS, I WAS CUSSED OUT BY A MALE CUSTOMER SERVICE REP, THEY NEVER ANSWER THE PHONE EVER! THE CLOSE EARLIER THEN THE HOURS LISTED ON THE DOOR AND WEBSITE, ONE CUSTOMER SERVICE REP CLOSED THE PLACE DOWN 2 HOURS EARLIER AND DIDNT LEAVE A NOTE ON THE DOOR OR ANYTHING, THE OWNER IS TERRIBLE TOO, HE RUSHES THRU THINGS. I WOULD NEVER USE THEM FOR A STORAGE EVER AGAIN! WORST UHAUL PLACE I EVER CAME ACROSS IN 26 YEARS SINCE I LIVED IN GEORGIA! TERRIBLE FACILITY!!!!

natasha n.  |  Expérience générale 
Évaluation :
1

I will never do any business with this UHaul facility. The staff is unprofessional, they are very impolite & will not take any steps to assist you with anything. Whether that be securing a truck for a move or securing a storage at this facility. I will not be back & I encourage anyone to use the peachtree road location instead, they are kind, understanding, & provide quality customer service. The Clairmont location needs new management & new employees.

KENYA M.  |  Expérience générale 
Évaluation :
1

The branch was severely understaffed. The person to helping us had too many customers to process. We arrived at 4:00 left at 6:00 was able to get a truck but not a storage unit assignment until the following morning. Please find that woman some help. This is inexcusable.

linnon n.  |  Expérience générale 
Évaluation :
1

From the facility to the employees it was the worst storage experience of my life.

Jazmyn T.  |  Expérience générale 
Évaluation :
1

I'll start with my move-in experience which was 2/5 stars. The gentleman checking me was a.) rude and b.) borderline incompetent. I had to ask him how I was supposed to enter/exit the facility which he replies "oh yeah you'll need a code". He also forgot to give me a card to swipe in and out of the unit on top of not giving me directions on how sign-in/out process worked or even where my unit was located. When explaining my situation to him, he was sarcastic and said "you need to sign-in of course". He also forgot to ask me to bring back a lock and another item from the unit and asked me to get them one at a time. I'd return with one item and he'd go "well what about this item? I need that as well"...The lady who was working on that day is the only reason it didn't get a 1-star review as she helped me move the U-haul because I didn't feel comfortable navigating the 26' in the tight corners Fast forward to the move out process. I went to the physical location because I wasn't able to move out via the website, and I spoke with a worker who was helping another customer but wrote down my name and unit number and said she'd move me out after helping the customer. Unfortunately, she must have forgotten and on the 24th of September, I got an email on the 27th from the GM saying my rent was past due. I replied to the email explaining I had moved out on the 21st and that I spoke to an employee on the 24th. In addition to emailing the email, I called the facility and once again an employee wrote down my name and unit number and said he'd move me out. On the 28th, I spoke to a U-Haul customer service rep and she said I should go down to the physical location and speak to the GM. So, on Oct 1st I went to the location and was FINALLY moved out after learning there currently isn't a GM. In short, between the truck issues in Houston and this process in Atlanta, I'm done spending over $1k per move with U-Haul. End rant

Ryan M.  |  Expérience générale 
Évaluation :
1

Terrible customer service at this location! I was promised a receipt for a rental truck- they never sent a receipt and then when i called about the receipt i had to repeat the email address 10 times! very unprofessional with low iq scores. Very IGNORANT people and then the representative hung up the phone! I will be posting a full review on google reviews!!!!

natasha n.  |  Premières impressions 
Évaluation :
5

Very nice and accommodating staff

Quentavia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N.  |  Expérience générale 
Évaluation :
2

Terrible service, no call back from manager to follow up. Sales clerk gave me the wrong gate code 3 times then assured me everything was set and when I got to my storage there was a lock still on it. Was promised 30 days free from customer service and denied at the facility. Typical. Called customer service to verify and Was told the uhaul truck has to be booked for a one way trip in order to qualify for the 30 days free. Cool. However that's not what was explained to me. Requested a manager who listened to the recording from my initial call and heard that I was promised 30 days free and said she would rectify the issue. She didnt. Oh and let's not forget I was on hold with customer service being passed around from person to person for more than 2 Hours. Moving my stuff out to cube smart. Terminé

Shanique M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalesa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalesa M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P.  |  Premières impressions 
Évaluation :