Customer Reviews for U-Haul Moving & Storage at Clairmont Rd

Évaluation :

5

Convenient right beside I-85 & near Clairmont. Employee very knowledgeable and efficient. Worked out great to rent van here.

Évaluation :

5

Nothing everything was great

Évaluation :

2

For Rental of equipment: The pickup, drop off, and one who assisted were excellent. For Storage: The gates are inoperable, the sliding locked door was open due to the gates, the elevator to the units has not closed well for over a year. Disrepair is apparent.

Évaluation :

5

My move was made easy because of U-Haul!!! It's the best thing out there.

Évaluation :

5

The gal that helped me was great. Good attitude, friendly and competent

Évaluation :

5

Good experience this time. I've had several bad ones.

Évaluation :

3

Customer service was good. But location is difficult, not a lot of selection, and hard to get in and out of tight gate.

Évaluation :

5

That despite not having consumed a gallon of gasoline, they told us to fill up without any need...we estimated 15 miles and only consumed 7 miles, everything else was perfect!

Évaluation :

3

Very hot and worn down. Switched to a much cooler and cleaner facility.

Évaluation :

4

Keep up the good work

Évaluation :

5

Faith, at pick up and return staff were professional, friendly & communicative. Thank you and we will come back next time we are in need of the UHaul services.

Évaluation :

5

Great staff and facility

Évaluation :

5

Awesome storage center, well secured and temperature controlled units. I stored a car for several years without issue, both outside on their lot and in a container. I also had a storage room that I used for about 16 years and never had an issue with my property. Only downside was they constantly raised their rates which ultimately encourage me to finally recover my property and close the account. Nothing but positives with the location except the rates.

Évaluation :

5

The representative was very professional and nice. She explained and answered all my questions. I would definitely recommend renting from here.

Évaluation :

5

Lady on duty was nice and pleasant.

Évaluation :

3

They had no trucks very overpriced I didn’t like the fact they said if I paid with cash it would be more expensive the lady did not tell me where to get out of I was lost trying to find my way out and very poor instructions on returning

Évaluation :

2

giving more clear instruction to customers on how to get to the rental, offer them a gate key before they’ve left, better customer service overall

Évaluation :

5

No complaints

Évaluation :

5

Sadia is top 1 not 2

Évaluation :

1

Get employees who actually want to do their jobs.

Évaluation :

5

Excellent customer service

Évaluation :

5

Great experience with the move-in, during our 2-year stay, and with the move-out.

Évaluation :

4

My experience with U-Haul was generally fine, but I was forced to move out quickly because you couldn't prorate for just one day. Why charge a full month's rent when a customer who used your storage unit for 2 years only needs an extra day?

Évaluation :

3

instructions weren't clear, one of the dollies i requested wasn't available, the route to get out of the facility was complicated and difficult to get out of

Évaluation :

5

Staff friendly and accommodating.

Évaluation :

3

Although I didn't try to access my unit frequently, when I did try to get in, one or both gates were broken about half the time (standing partly open). I was also concerned about the number of times I saw police present at the facility. That doesn't scream "safe" to me.

Évaluation :

1

Rep was helping another employee receive their Uhaul certification while I waited at the counter. Didn't stop to help me. Took her sweet time. When they finally helped me, they were moving so slow to scan my items (blankets, ratchet straps, etc). I almost put everything back, but I needed it. Told me the keys were in the truck, they were not. When I went back into the building for the keys, she argued with me and then turned around, found the keys on the wall and said "I really need to go home". Absolutely no sense of urgency to help a customer. The slowest customer service. These people don't want to be here and it's obvious. Also, no one mentioned that the moving blankets HAD to be returned. I thought I PURCHASED them, but that wasn't the case. Your staff needs better training and not doing their "Uhaul certification" at the front counter while customers are trying to rent trucks to get their stuff done. I didn't have all day. The process was way too long considering they make you reserve online, etc. It should be a quick process.

Évaluation :

4

I dropped of after hours.

Évaluation :

5

Everything was good

Évaluation :

4

ANSWER THE PHONE, it was a hassle to get anybody on the phone. I kept being transferred from one person to the next. Now when you get to the location it's ok cause they have to speak to you. But if you're trying to get someone on the line it's a pain in the but. The two young women who worked there was nice but they gotta do better with picking up the phone.

Évaluation :

5

Customer Service was excellent!

Évaluation :

4

Ensure proper documentation. I was given a different uhaul than the initial one assigned to me. But then when I went to turn in my equipment the store said they couldn't find it since they hadn't updated my account to show that they had given me a different trailer than the one they assigned to me.

Évaluation :

3

Good as any. Staff didn't seem too energetic or efficient. When I turned in the truck, the staff person told me that she would go over the truck, and I would receive and email receipt with "an hour or so." As if 7 hours later, I had not received a receipt.

Évaluation :

1

Clerk was very unpleasant with no warm disposition and didn't take the time to check the vehicle before we left. We felt as tho we were a bother instead of a paying customer. I've experienced othe U-Hauls in Atlanta and this one definitely fell short.

Évaluation :

4

Downloading an APP is stupid to just rent a trailer. 6 emails and 4 texts are STUPID. MARKETING GENIUS.

Évaluation :

1

The person staffing the site was outstanding, the issue is she was the only one working on a Saturday. She worked the front desk, checked in equipment and checked out equipment. Very efficient for U-Haul but a HORRIBLE customer experience. I walked in, on time, for my pick up and had a line of 10 people in front of me. When I rent a U-Haul for. A day my working time is limited and to spend 10-15 % of it standing in line because you, in my opinion, are not staffed properly.

Évaluation :

5

Nothing everything was perfect

Évaluation :

5

The young woman that helped me was fantastic! The app on the other hand was the worst. It quoted me numbers that were incorrect and told me the date I was to turn in my truck was completely wrong. So make sure what you're quoted on the app is the actual price! I feel like you stole from me.

Évaluation :

5

I originally reserved a U-Haul on redan Road for 8 o'clock on 7/27 and nobody left a key so I couldn't even do the mobile so I was very unhappy because then I had to find a U-Haul somewhere else and go all the way to Claremont Road, this was very unacceptable but I needed to get a U-Haul as soon as possible. This was why I reserved one.

Évaluation :

5

Guessing this policy is made with a purpose but I don't know why the tank starts with 1/4 tank, makes it confusing because you need to fill up right away and then maybe again later when you return. Why not just start at 1/2? I'm guessing it's to Uhauls financial gain but as a customer it's annoying.

Évaluation :

3

My experience at this location was good. However this reservation was only made because my original reservation was not and no one at that location communicated with me, which was overall a bad experience that made me not trust uhaul.

Évaluation :

4

Be able to return the vehicle to any location without being charged extra, especially when it's in the same city.

Évaluation :

3

It was a busy morning and they only scheduled one person on the register. She was fantastically efficient, but one employee shouldn't be expected to handle that high of a volume by herself.

Évaluation :

4

Horrible experience with the app... 45 minutes to pick up the truck and 3 calls to assistance and the worst part... you charged me 60 dollars extra because I return the truck 30 minutes late! Never again with you!!

Évaluation :

5

The employee double charged my credit card

Évaluation :

5

The facility staff are very friendly and respectful.

Évaluation :

4

A bit more friendly staff would definitely nice.

Évaluation :

5

The one person running the store at the time I picked up my rental was so helpful and kind. I wish I got her name for her own recognition. I hope she is well compensated for her great work.

Évaluation :

1

The girl that handled the rental agreement was the worst. Very poor attitude and told me if did not like how she does things, I can go somewhere else. The rest of the trip and return was flawless.

Évaluation :

4

Overall a very good experience. Pick up in Atlanta went very well.

Évaluation :

5

Nice job!

Évaluation :

5

I've been a UHaul customer for over 20 years, renting trucks and storage rooms in multiple states. This has by far been the best customer service I've ever received from UHaul associates. Sadia and Aqueelah at this Clairmont Rd location absolutely exceeded my expectations. They genuinely care that their customers have a great experience, and will work diligently to help solve any problems that may occur.

Évaluation :

3

Employees make or break the rating. Therefore, having ones that are friendly, want to help, and get off their cell phones would be nice. The employee that checked us in was nice but lazy. The one who checked us out was terrific! She's been there awhile and she's great at her job!

Évaluation :

1

i gave a 24 hour notice to close the uhaul storage and they keep charging me i called and let them know not to charge and showed proof and they are still charging me

Évaluation :

4

My concern is about the information given to the customer. Why inform a customer that you can drop off at any location when if you choose that then U-Haul corporate can assign you one. I was assigned a drop off location 12 miles further than the closest one to me.

Évaluation :

5

Above average U-Haul experience.

Évaluation :

5

I had difficulty several times getting the vehicle to start. Especially when I had been driving for an extended amount of time. If the engine was cold, it started fine.

Évaluation :

3

I drove a 15 ft truck 11 miles, put in 1 gallon of gas, but was surcharged for fuel that I did not use!!!!!

Évaluation :

4

Being accountable to what was ordered!

Évaluation :

5

Help the customers adjust the mirrors. They were a little hard to figure out

Évaluation :

5

Staff was very friendly and helpful.

Évaluation :

3

Very small and tight drop off area

Évaluation :

1

elevator didnt work and 50 dollar fee to use stairs not convenient at all

Évaluation :

4

I like this place. I gave it 4 starts because moving in was a hassle. Moving out and storage was easy

Évaluation :

4

Was supposed to get a lock upon move and did not. The climate control area was at 95 degrees. Other than that, it was good!

Évaluation :

5

It was smooth sailing!

Évaluation :

5

Great staff n security safety at all times

Évaluation :

5

The two staff members were very helpful.

Évaluation :

4

I enjoyed my time renting there. The manager at the time "Penny" gave me a great deal. All of a sudden the price changed and the discounts I was receiving before were gone which led me to moving out and going with Extra Space Storage for the same size unit but $85 cheaper.

Évaluation :

4

This facility was great I ended up there because Piedmont facility gave my reservation away 5/23 the manager said it was on a first come first serve basis, though I reserved weeks in advance and called twice to confirm I did that because I was coming from out of town… Piedmont was conveniently located across the street from my apartment and didn't care that I had to pay extra to the movers to take me way further than planned, when I was told it was given away I then had to ask them to help me find another UhAul because i was not familiar with the area. This UhAul though very nice I ended up paying more because the size i reserved was not available. So beware because your reservation could be given away.

Évaluation :

2

Employees are not very helpful or friendly. They act like they are being put upon when you ask them anything.

Évaluation :

2

While the units themselves were to standard, I never had a nice time while interacting with staff. They made me feel like an inconvenience for simply asking questions about their storage units and hitches. They couldn't answer questions about the products hanging on their shelves, which is fine because they don't know what they don't know, but they didn't make an effort to help me figure out what I needed. They also spoke poorly about another customer that they had just assisted after the person walked out of the store while I was standing right in front of them, which was unprofessional. Could tell they did not want to be there but I also didn't make them take that job so I wish staff were kinder and more helpful.

Évaluation :

2

Broken elevator, broken fence, staff members who do not know how to listen. I will go elsewhere next time.

Évaluation :

4

The timing on the lights was a headache, but I liked two of your staff workers. One behind the desk and the lady that cleaned, that made it worth it.!

Évaluation :

5

I am brand new to this experience. Everyone has treated me very well so far.

Évaluation :

2

The staff was not very friendly or willing to help. One in particular, her name started with an S (can't remember).

Évaluation :

5

The customer service rep at the front. Tonya i think her name is was really helpful.

Évaluation :

5

Awesome 👌🏻

Évaluation :

2

The lady that helped me was really rude and nasty to my husband who was helping me move in/out

Évaluation :

4

Great! Got a storage unit for free due to renting a truck. It was very spacious and climate controlled. Only problem with the space was that the light inside the unit wouldn't turn on- overall great.

Évaluation :

5

The young lady at the front desk who wears the baseball cap was very nice and professional. She deserves a raise.

Évaluation :

1

The manager was rude to me every encounter. She was unhelpful and unpleasant. I will never use U-Haul services again

Évaluation :

5

Friendly and very informative staff that goes beyond, to cater and satisfy your moving and storage needs.

Évaluation :

1

The storage space held my things

Évaluation :

5

Staff was great and very helpful for the time I needed it. Merci

Évaluation :

1

I was not told I needed to add 24/7 access. When I came to my storage location I was denied access and had to take off off work to move my things in. I called the location the next day and they showed me absolutely no compassion for my situation. She rudely told me there was nothing she could do for me. I will never be using Uhaul again.

Évaluation :

3

The storage unit was okay but I requested a move out weeks ago if I hadn't taken the storage off autopay I would've been paying for a storage I wasn't using and turned over 2 weeks ago. It took them this long to move me out completely.

Évaluation :

5

Great customer service and clean well kept facility

Évaluation :

4

Minor roaches

Évaluation :

5

The gentleman who signed me up was awesome he needs a promotion just an incredibly helpful man who met my every need

Évaluation :

1

I have been using this location off and on for 6 years after this last experience I will never again nor would recommend.

Évaluation :

5

Everything from check in to checkout was great

Évaluation :

1

My storage unit lock was faulty. The office never picked up the phone and the hours are not 9-5 employee friendly. I would never recommend or use this uhaul storage and trucks again.

Évaluation :

3

I checked out on 1/31/23 it wasn’t until the 10th they finally stopped sending messages about my overdue bill I had to call 3 times and email Regional manager to finally check me out.

Évaluation :

1

I fell for the same old same old, Great people,bad system. My truck rental and storage rental was a complete nightmare. After filling the truck with my things, I find out they did not book the storage unit, which left me without one. Then when they did find a replacement unit, it was in Atlanta not Decatur,so now I have to travel to clairmont rd from Wesley chapel. Also that location booked me for a unit which was already rented . I can't wait to hear what cooperate has to say and what will be done to compensate for all the times they dropped the ball concerning me and my use of their services,or lack there of...

Évaluation :

3

got fined for late payment in beginning because of credit card not set up. fine should have been waived. bad customer experience showing u are not run by humans.

Évaluation :

3

Overall, your staff is amazing every time I go to the Clairmont Location! Very friendly, knowledgeable and respectful - always helpful. The facility itself - has a ton of work - I was EXTREMELY surprised after 1 full year of renting from this facility (1 year and 7 months) the elevator in Building A is still an ongoing issue. It is such a HUGE fire hazard and safety concern. The first move in date 6/2021. This type of maintenance issue is not acceptable to lingered for so long. My unit was never lit - the halls were always clean. Merci.

Évaluation :

5

Manager that helped me to find right size for my storage was very helpful and knows customer service excellent

Évaluation :

2

I was having an issue with making a payment so I would not lose my storage unit and could not get anyone on the phone and the arrangements made with me for that payment were not honored. I lost everything that my children and I own due to that problem.

Évaluation :

5

Aucun

Évaluation :

5

Penny and her staff are extremely professional and offer 5 star customer service!!!! She made a terrible situation awesome when I had a bad experience at a different location. Thank you for everything Penny and the other Lady ( she knows who she is). They should be a General Managers or Trainers, other locations are horrible in every way!!! There definitely needs to be a higher standard set across the board at Uhaul.

Évaluation :

4

Everything is great. The only issue is the elevator in A building. It does not close properly. You got try like 3-4 times before it finally goes up or down. Otherwise it is a flawless service

Évaluation :

5

The only issue we had or have is that we were told our unit was in a climate controlled area but found it to be positioned on the front of the building which we experienced to be extremely hot yesterday upon entering for the first time.

Évaluation :

5

Penny and her staff restored me and my families faith in Uhaul!!! This is the only location I will use! They were friendly, professional and knowledgeable. Penny and her staff understood the toll moving takes on people and they make it easy. This store should be a model for how customer service should work and Uhaul store locations should be ran. If want to upgrade Uhaul start by promoting Penny and Lady that was there with her. This will take. Uhaul to another level and restore the service to the image you once had. Thanks Penny and staff for turning a HORRIBLE move into a great situation!

Évaluation :

2

I have had a terrible experience, several times, with this facility and its staff. I have previously forwarded the complaint to the Management and have yet to receive an updated response. I even spoke to the Manager about the complaint when I moved out, and though she was very busy, I felt like there was an air of irritation based on my previously complaining about the door not working after moving all of my things out and having to move them into a working unit, and not receiving any assistance from the representatives that were there. I also was advised by the Uhaul call center that I qualified for a free month, which was confirmed by the location rep, then declined later. This is not the first time that I used Uhaul (trucking and storage) in the past few months, as there were a limited number of units available and we had to use several separate locations... and I was awarded the free month at the other locations. This was the first and only location where I was advised that we did not qualify for the free month (and that it was a one-time option) though we had received it previously and it was confirmed by the call center. The Clairmont location was the worst customer service that I had received, and I missed my flight and had to rebook it based on what appeared to be the inexperience of the persons that were responsible for managing the location on those 2 days that I interacted with them before I moved out.

Évaluation :

5

Great location great staff glad I came here

Évaluation :

5

The manager on site Penny Green was very helpful and very knowledgeable she handled all questions with concern and she was very professional at everything she did.

Évaluation :

5

The staff was very polite, professional and patient. The General Manager, Penny, was extremely helpful and knowledgeable. The staff made me feel as though my belongings would be safe and secure. A+. I will definitely use U-Haul for my moving and storage needs from this point forward.

Évaluation :

4

Too warm in storage area.

Évaluation :

1

The U-Hall Storage Unit was the Worst Storage that I've ever rented because Someone(s) kept picking the pad locks in order to steal, and vandalized my property. Also, it is best that you never use any storage units on the Third Floor because it's too isolated, and never use a pad lock with a hole no the pad locks,

Évaluation :

2

Entry isn't user friendly. Building isn't well kept.

Évaluation :

5

Staff was professional and helpful

Évaluation :

5

I still need the account to reflect the correct name for tax purposes. My name is Waltrina DeFrantz-Dufor and the account and receipt is listed under Watlrina GeFrantz-Dufor. Please correct and resend the receipt to Mikaldufor@gmail.com and waltrina02@gmail.com. Thank you, Waltrina 404-423-0197

Évaluation :

5

Professional and friendly staff. Everything you need to move and more available and in stock. Great location.

Évaluation :

1

Your chat has been ended. Merci d'avoir communiqué avec nous! Close Thank you for contacting U-Haul! TODAY U-Haul11:13 AM Hi there! Comment pouvons-nous vous aider aujourd'hui? Chervon Brown11:13 AM On 7/29 @8:45pm my storage gate card stopped working. I was able to get in, but unfortunately my items including my gate card were left inside the storage building as I was moving items into my unit. I was locked out and had to contact security through Uhaul's 1800# to let me out. I had my children with my and had to make arrangements for them while we were trapped inside the storage facility. Today I went to get assistance with retrieving my gate card from the locked storage building,but was told that there's nothing that can be nothing at this time until the Store Manager comes in at 11am. I have items that I have to unload to make my final trip and turn in my apartment keys at 12:30pm today or I'll be charged additional rental days. This is an unfair situation that I need rectified.

Évaluation :

5

China was exceptionally helpful…cannot say enough wonderful things about my experience!

Évaluation :

5

From start to finish, Mr. Woods and his staff were AWESOME!

Évaluation :

2

The elevator was broken

Évaluation :

2

I don't know if it was the staff's fault, but I asked for a replacement key fob for over a year and I was advised that they were ordered and never arrived. It was a huge inconvenience for me to have to get out of my car to swipe my card to enter the gate.