Customer Reviews for U-Haul Moving & Storage at Cleveland Avenue

Évaluation :

5

The best location to get your U-Haul from. Great team working there

Évaluation :

5

Your customer service was excellent and your prices are very reasonable. Thank you .

Évaluation :

5

Always an awesome experience when I deal with these guys!

Évaluation :

5

The staff is always friendly and professional. They also remembered who I was. Extremely accommodating.

Évaluation :

3

I do t like how I pay a cash deposit and have to wait in a check for several days to get my refunded amount from my deposit. I should have the option to pick up my refund CASH the next day or a check, not be forced to take a check from a cash deposit and now it's been 6 days and I just got a received a receipt and still haven't gotten my check for the refunded amount from my cash deposit. This is a ridiculous and the system should be more customer friendly in regards to this transaction.

Évaluation :

5

Great manager on site. Workers take care of u

Évaluation :

5

The Store manager gave an excellent costumer service. She had a fantastic attitude and gave us a quick and easy service. Definitely the best UHaul I've been. I would recommend this location and Keysha to anyone who needs a service offered by Uhaul.

Évaluation :

4

Everything went well. Always rented at that location

Évaluation :

5

Noth

Évaluation :

5

The gas I only drive about 14 miles and was charged 18 for gas.

Évaluation :

5

The service and people were great. The van was dirty and had grease all over the back which got on my clothes that I had in it. I had to put a tarp down because it was so dirty and the grease would not wipe off. I'm very disappointed.

Évaluation :

5

S.O.

Évaluation :

4

Great service from personnel makes the difference. Facilities need more maintenance

Évaluation :

2

I normally never have an issue renting uhauls. I returned my last one and 2 days later got a call that it had been damaged (I tried to to the drop off with the app and photos but the internet was weird and wouldn't upload them) there's a huge scratch and crack on the side. Both myself and my boyfriend don't think it was us. I know it was dark when we returned it but, still. This is a brand new uhaul and I tried submitting photos 3 separate times I feel confident I wouldn've remembered seeing that damage. The lady at uhaul was super nice but, tried telling me another guy had tried calling me the day before (that's just not true) I had actually called to make sure my return went alright and he confirmed I was all good. I accept that maybe it was something I didn't notice but, I also think this location needs to check their cameras because I feel very confident that it wasn't me. It was my first time renting here and I'm not 100 % I would do it again. At least take your own photos before trying to return.

Évaluation :

5

Rien

Évaluation :

4

Custer service was very helpful in making sure I got all the things I needed in both locations. Merci

Évaluation :

5

Très bien

Évaluation :

1

I still have not received a call back for customer service complaint about a Iron piece that is 2" or 3" as soon when you go in the unit #0185. Someone can break their feet/toe. In my people mind the CEO do not care. Just the money! Sed to said! God see everything little things we all do! NO! STARS FOR A COMPLAINT, it sucks! No that part! But God, only God!

Évaluation :

4

Pick up and drop off experience was great customer service except the wait time dropping the truck off. He was helping another customer before I walked in which is understandable but maybe if another customer service representative was working it wouldn't have taken over 30 minutes

Évaluation :

5

The door on my storage was dented and really hard to open first receiving the unit but nothing a little elbow grease can't fix. It never got fixed but never bothered me much. Very pleasant experience with everyone who worked here over the year that I had this unit!

Évaluation :

5

The staff at this site is exceptional. I had an amazing and outstanding experience the entire time I had my unit. The site manager and Donald are phenomenal.

Évaluation :

5

The representative was very precise and took care of us in a timely manner.

Évaluation :

5

Great Customer Service from Mr. David

Évaluation :

5

Customer service at the time of rental was great!!!

Évaluation :

5

Excellent employee

Évaluation :

1

Better attitude

Évaluation :

5

I do appreciate your time and help your staff was great.

Évaluation :

1

I scheduled this delivery on July 17th for an August 1st deliverly date. It was not delivered. I called after receiving a confirmation message of the times for delivery, when I called, they stated that it would not be delivered because they were sent to different facilities. The stated that they were sending someone to pick them up that day, but would not deliver till the next morning between 9:15 and 11:15 AM. Granted I could not be there to receive them and so I had to schedule someone else to do this as I had to go out of town. Again, this was all arranged a couple of weeks ahead of time. So, I had someone there at 9 AM, 11:30 rolls around and I get a call from the person who is there waiting for the boxes and they state no one has arrived. Once again I call the U-Haul and learned that they never went into Atlanta to pick the boxes the day before. So, now I feel lied to and upset that I am now wasting another individuals time because of you all. In fact, the 2 u-boxes did not arrive until much later. Needless to say I had to rent another trailer on top this to take the excess furniture home because my original trailer rental had to be returned to Canton because it was being rented to another customer who I did not want to have the same poor experience I have had. I will not be using your services anymore as it has costed more that I ever thought. Not to mention never got a phone call from the Regional Manager like I was promised. Poorest of client service that I have ever dealt with. Therefore I am taking this to social media to share poor experience and have my team and my employees to do the same. Perhaps you will think and act better next time. Still o calls, no emails, no follow up, equals you simply do not care! Very unfortunate it!

Évaluation :

3

Better parking accommodation for customers

Évaluation :

5

Great team. Professional service. Clean truck on inside. Outside of truck could be cleaned better, but this may be a low staffing or low pay concern. But overall customer service was great :)

Évaluation :

3

The service was just ok. The people weren't memorable and nothing stood out about this experience from a customer service standpoint. That's why I wouldn't recommend it.

Évaluation :

5

Great experience. The staff was very useful and helpful.

Évaluation :

4

Did not receive a call to let us know a pickup time window. I got an email saying from 9-5pm but nothing after that. Had no idea when to expect or plan the pick up all day. Driver showed up after 5pm. Driver was nice and efficient however.

Évaluation :

1

Less than poor rating for my overall experience with u-haul.

Évaluation :

5

Merci encore.

Évaluation :

3

Here again, this was not the initial drop off for my rental and reserved a storage unit. I arrived at 300 Peters St SW at approximately 7:04 Wednesday evening and received the utmost worst reception. Mind you nothing on any of my paperwork states to be at any facility before COB at 7 p.m. but the Peters st store flat out refuses to answer any question or assist in any way after 7:00. Stating we reopen at 7:30 nothing we can do. After about an hour of calling around I finally get to the Forrest hills location. The self checkout was another catastrophe. Then they tacked a fuel charge onto my bill after all U-haul put me thru this day. Katherine Saheghian took my initial complaint and assured me it would be reviewed and someone would contact me. See her notes for details.

Évaluation :

5

This was a very smooth process for me.

Évaluation :

5

Brakes are running out and cargo door would not function smoothly. Truck also needs to have the front right axle checked.

Évaluation :

2

The lady that was assisting me stayed on her personal mobile phone the entire time. Location is small and there are only 2 parking spaces.

Évaluation :

2

My unit was infested with rat feces and there was lots of blankets, towels, and other clothing.

Évaluation :

3

The truck was not clean and seemed broken into But customer service was excellent the people did the best they could with the equipment they had

Évaluation :

5

I came in on the Sunday before Memorial Day at 2 PM. I did reserve my truck. The young man had my truck waiting up front for me. I did not have a long wait. I used this truck to break up my move. I moved half of my house in 2,5 hours. The checking in of the truck was also quick. I am definitely getting my truck from this location on Friday. This will be my fourth truck this year. Especially since I clean homes and help my clients move. Customer service was excellent.

Évaluation :

4

I actually did not have a good experience but at a different location and I was sent to this location

Évaluation :

3

Did everything using mobile, no assistance needed

Évaluation :

3

I won't say improve. The guy that works there was very nice and helpful. The only thing I would say is where it is located isn't the easiest to get in and out of.

Évaluation :

5

Kaysha was great to work with and her Assistant Manager too

Évaluation :

5

Keyshawn and her crew do a great job with customer service 👏

Évaluation :

4

I experienced excellent customer service while renting my storage unit. If the price had not doubled I might have stayed. It just made sense to move closer to my new job.

Évaluation :

5

Rien

Évaluation :

5

This location needs parking.

Évaluation :

2

Most of the time I had the storage they had a manager with a bad attitude. The current management is fine and helpful but the biggest issue was a light that was out over my unit that dispite several attempts since August of 2023 to have the light replaced

Évaluation :

5

Drop off was very smooth and easy. The person helping with drop off was great.

Évaluation :

5

Your app is horrible. I was there for over an hour trying to return a vehicle and had to leave because it would not work so I dropped the keys off and left.

Évaluation :

5

When I tell you Kayshs Adams goes over and beyond to make sure you at ease. She's done so much to make sure that my experience was top tier. She even called someone in to help with an difficulty. There was a mix up with the drop off locations. Kaysha Adams went out her way to make sure the problem was solve. We really need more people like Kaysha . Bless you and thank you for all you help.

Évaluation :

5

Kaysha and her team provided an exceptional customer experience from the beginning to the end. Kaysha went above and beyond to ensure that I had a seamless experience. I am truly grateful for the positive energy and interactions with this team. They are amazing!

Évaluation :

5

My overall satisfaction with Uhaul was great the only problem I had was when doing my application on line they didn't tell me that a Credit Card was what I had to pay with, I did my application online with my Debit Card!

Évaluation :

3

Make sure there are more than just one person working when they first open. The young lady who was working didn't seem happy to be alone. She was very busy at 7am

Évaluation :

5

Excellent

Évaluation :

4

The woman who i have delt with when i first rented my units and this last time when i called in about fixing my payments is absolutely great!! She is always friendly and actually goes above and beyond customer service always finding a great solution to any problem or issue i may bring up seriously I forgot her name but i will make sure to ask and remember next time i see her so i can give her another review and give her credit for a job well done

Évaluation :

3

Issues with the site cancelling my order while checking in on the app. Also this location doesn't have enough space for people to leave their cars and park trucks after hours. Customer service onsite was very helpful in getting in a new truck after app glitch canceled my reservation.

Évaluation :

5

Very friendly staff,clean and no problems

Évaluation :

1

Customer service is terrible

Évaluation :

3

No ac in truck

Évaluation :

5

Experience and service was great during every visit! Kudos to management team.

Évaluation :

5

I rented my van via internet, the staff was friendly, courteous and professional.

Évaluation :

5

Thank you all for the great service.

Évaluation :

5

Thanks

Évaluation :

5

Manager & Asst, Manager are very friendly, professional, & very helpful.

Évaluation :

4

Was helped by Kaysha Adam's on 1/23/2024, she was overwhelmingly helpful, knew her way around the particulars, KUDO's

Évaluation :

5

Aucun

Évaluation :

5

This location is AWESOME! I truly appreciate them for helping the way did because they didn't have to. Their customer service is what Atlanta needs. Again, I thank you so much for being king and helpful.

Évaluation :

5

Bien

Évaluation :

5

Good professional

Évaluation :

1

This facility management change so much throughout the year. It cost me both of my storage units because of non-communication between management and communication been kept throughout my renting then I believe that the items that I had in my storage unit some of them which was priced valuable to me I would still have, some of the miscommunication caused me not to meet financial deadlines when I was very vocal with staff about my circumstance

Évaluation :

5

Kaysha was overly honest, helpful and friendly such a positive person. Thanks for the experience. Happy holidays!

Évaluation :

5

All representatives were friendly and pleasant. They answered my questions courteously.

Évaluation :

5

The staff was very helpful they get a 10/10

Évaluation :

4

The door was extremely difficult to open and close. That's my only issue.

Évaluation :

3

I was referred to the 800 number advised that I had the wrong number given another number and transferred to Stephanie whom I thought processed my order. She advised me that I would have access until 10pm. I got there at 7:19 and the office was closed. When I called the number posted I was advised that o need to complete an online application.

Évaluation :

4

5ff

Évaluation :

5

The staff provided friendly professional service.

Évaluation :

5

Had this storage for a little over a year never had any problems..always good customer service and staff was personable polite .. felt safe on property .

Évaluation :

4

Kaysha is a wonderful manager! She was helpful and patient and empathetic to my situation.

Évaluation :

1

I'm never using Uhaul again. I payed for a month by basic but for something reason the staff at Uhaul moved me out without me telling them anything. They seen my moving truck and assumed I didn't need the service anymore. They took my access and put my unit up for rent. The manager told me the only I can do is pay for it again . When I never told them I didn't need it anymore for them to move me out

Évaluation :

5

Great Customer service

Évaluation :

5

By far the team at the forrest hills dr location is the best of all the rest! And I've rented from uhaul in 30 stated!

Évaluation :

5

Thank you Tasha for letting me know that my movers did a poor job in getting all of my belongings. I won't be using them anymore. Great job Forrest hill Dr SW

Évaluation :

5

Love the staff great people

Évaluation :

5

I had no issues at this location. Thank you so much for your excellent service.

Évaluation :

2

Early morning staff person was rude and unprofessional. The person that checked me out was helpful and a pleasure to do business with.

Évaluation :

4

Staff inside the office was hard to catch on duty They checked me out timely, but I would have liked to interact with the staff prior to closing out the account

Évaluation :

5

Karl was very informative and his customer service was superb.

Évaluation :

4

The customer service was outstanding

Évaluation :

5

I will enjoyed having my things stored at this facility ❤️!!!

Évaluation :

5

Appreciate the hospitality that they showed me.

Évaluation :

2

Nice facility. Moving because of staff who are argumentative and unhelpful

Évaluation :

2

We had one inside unit and one outside for many years. Very secure and easy. However we moved out because of staff. Unfriendly, rude , unhelpful and argumentative. Other than intimidating staff, good facility.

Évaluation :

5

Very helpful and patient when my info wasn't cooperating. Treated my daughter and me great. Helpful and funny.

Évaluation :

1

To whom it may concern My belongings were removed from u-haul storage on Cleveland Ave on Sept 10th not the 14th as stated in this email. Once my belongings were removed I CALLED and spoke with the assistant manager advising her of my move out. Of course she didn't update her records and I was billed for another month when my belongs were out 3 days before the due date..NEVER given my month free even though I asked for it at sign in! I HATE U-HAUL! AND WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!

Évaluation :

1

The manager there is the worst U-Haul corporate office is the worst I would recommend y’all to anyone customer service and not return my call after a month you guys sucks

Évaluation :

4

Only problem I had was when somebody hit my storage and I had to move under that storage.

Évaluation :