Customer Reviews for U-Haul Moving & Storage at Colonel Glenn

Évaluation :

5

Bien

Évaluation :

2

There was a used insulin needle in my locker when first moving in, the place was sketchy, and nothing was mentioned to me when buying the locker online that it was upstairs- making my move much more difficult than anticipated.

Évaluation :

3

Hannah was a pleasure to meet. However, I don't like how we as customers are being price gouged. The prices just keeps going up and up for no reason. I am beginning to regret for using this facility. it is always an attack on the African American community. I have never seen anything like this before. I have seen at least 3 to 4 price increases recently. It starts to make me wonder if I am being targeted. It is quite offensive and unprofessional.

Évaluation :

5

Hannah and her crew have people skills they make you feel welcome

Évaluation :

5

Employee should make sure all equipment is hooked/ attached appropriately.

Évaluation :

5

Good job thank you for the service

Évaluation :

5

I can't think of anything

Évaluation :

1

I have had my storage with UHaul for over 30 years, you all were great until I had items stolen from me. You all were rude from your office on 65th street to Lilly, you know her last name. Told "my claim would be denied and to do whatever I needed to do" comments from Lilly herself. I tried calling the head office of course got the runaround. I am now at a new location will be promoting them on my social media page strongly. I am more disappointed than upset, once I cleared out my storage it was very disturbing there were 4 to five nice size rat holes, the wall was separating from the brick structure the box put in form rodents is the same one from when I got the unit 170, the light whomever illegally entered my storage from the adjoining one snatched the string out where I had no access to the light. I requested an FOI on that property there were so many calls to LRSD that it had to be put on a disc and you all had the nerve to not only deny my claim but be rude. WOW

Évaluation :

3

Gate broken, understaffed - waiting a long time, only one cart - not accessible, big lip into storage, so hand cart could not be pushed in.

Évaluation :

5

Great facility l! My leasing girl was knowledgeable AND helpful!

Évaluation :

5

Thank you all.

Évaluation :

1

Paid to have access until 10 pm and was locked out of my facility at 7 and couldn't finish moving. Paid for a U-Haul truck for nothing. Facility is filthy and gate is broken.

Évaluation :

3

This location is the typical location I go to for Uhaul Rental. They are very nice and helpful, but many times there is just one person working when there are several people waiting for assistance. I had to wait a little longer than I would like for my rental, but once I was helped, the employee was very helpful. She was just busy.

Évaluation :

5

Hannah was great and friendly! I will recommend this site in the future!

Évaluation :

5

The gate was damaged and not operable when I was there last, so my answer to the first question reflected it. However, it was the first time I had seen the property like that. The manager saw me and told me someone wrecked it again but would be fixed. I trust that will happen because she is honest and diligent in doing all she can to make the storage facility the very best.

Évaluation :

5

The staff and manager make every encounter as smooth as possible.

Évaluation :

5

Excellent service and the employees were friendly, helpful In answering all my questions. Thanks for your time and help

Évaluation :

5

Service was great! Hannah was very helpful and made everything go as smoothly as possible

Évaluation :

5

Quick, easy, super friendly. I saved lots of time registering on the app before going in, so I'd recommend doing that!

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

5

Super friendly and helpful GM.

Évaluation :

5

The staff were knowledgeable, friendly and very customer service oriented. I appreciate their timely assistance and accommodations. I would highly recommend this location.

Évaluation :

5

The manager was extremely efficient and courteous Her name was Hannah! I honestly have no idea how my experience could have been better.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great lady

Évaluation :

3

Had a blow out due to dry rotted tire and stranded over 3 1/2 hours. Sites should have the tires checked more frequently by trained professional to make sure tires, wheels, vehicles or whatever equipment is properly inspected and maintained. I do realize that things happen but should not be due to the result of non maintenance.

Évaluation :

5

No complaints or suggestions at all. Hannah is incredibly friendly and knowledgeable. You are very lucky to have someone with her character to represent your company. Well done and thank you for a seamless experience.

Évaluation :

5

Excellent customer service

Évaluation :

5

Thank you for providing excellent service!!!

Évaluation :

5

Everything was done in a timely manner and professional.

Évaluation :

5

Please make sure you have the ramp trailer works great for the handicap

Évaluation :

5

Everything was super easy and the employees were very helpful

Évaluation :

5

The bath rooms hadn’t been clean this year, green mold was built up inches thick.

Évaluation :

2

I was told the daily rate was $19,99 and included 100 miles and $.49 cents per additional mile, but turns out that wasn't true. Then I was told the system had automatically given me the lowest rate which was $89 per day that included 100 miles plus $.69 per mile.

Évaluation :

5

Just LOVED the U Haul on Colonel Glenn. Even with all the foot traffic around it was very secured. Just live the alarm system an they where very very very friendly.

Évaluation :

5

Everyone was courteous, answered questions thoroughly and appeared very patient while handling other guests as well.

Évaluation :

5

She Was Awesome

Évaluation :

5

S.O.

Évaluation :

5

The customer service excellent

Évaluation :

5

S.O.

Évaluation :

5

The check in and out was a little too slow. I think the computers were not functioning at full speed. The woman who helped us was delightful.

Évaluation :

4

They were easy to work with and I always felt safe within the facility and my stuff in storage was safe and secure. My only difficulty was getting a late fee refunded. My account was on auto pay but the credit card expired the same month that one of my children was murdered. I was in shock and grieving the loss of my son and was a month or two late noticing the account was past due. I requested a refund of the late fee(s) but they denied my request. Otherwise, no complaints.

Évaluation :

5

Friendly, professional and overall great!

Évaluation :

5

The employee was extremely pleasant and considerate. Very polite and swift with service. He definitely had my best interest in mind when choosing which vehicle i needed.

Évaluation :

2

The truck smelled like wintergreen dip and cigarette smoke when the truck had sticker on it saying do not smoke, the alignment for the steering was off by a decent amount, and the rental ended up being about double the price of what I was quoted on the phone and that’s after I was refunded money for not using all the miles I said I would.

Évaluation :

5

The agents were very helpful, friendly, and show genuine concern on what we need and answered all our questions. Keep it up!

Évaluation :

5

Keep up with the good work

Évaluation :

5

I had a very good tenure with Uhaul. Friendly customer service. Merci.

Évaluation :

5

Tammy and Hannah both provided exceptional service.

Évaluation :

1

Vehicle was badly damaged… felt like axle could fall while driving…. Bad transmission… Not a easy ride at all

Évaluation :

2

I am very disappointed in my over all experience with renting a 10 ft. truck from Hanna at this location. The check out process was fine and everything was explained fairly well and we were told that we would get about half of our deposit back however when I called before noon on the day the truck was due and asked how much it would be to keep it one more day due to the heavy rain in the area I was told it would be $22 dollars not double what I had originally paid. We rented the truck at 3pm on Friday and had it back by 10am on Sunday. I personally feel that if you are not using the truck for a full 24hrs there should be a different rate. we should also have received some kind of compensation for the fact that we asked for a appliance dolly when we made the reservation but when we picked up the truck we were told that all they had was a normal dolly.

Évaluation :

5

General manager was awesome would highly recommend this location to everyone

Évaluation :

1

Absolutely the worst storage option ever and the most UNPROFESSIONAL, incompetent, uninviting, rude and unhelpful group of employees I've ever seen or encountered. The facility is always dirty, no one answers the phone even after returning a phone call and management act like there was never any experience or training when excepting the job. . Corporate needs to pay the facility a surprise visit.

Évaluation :

4

Worker did not know how to put air in the tire

Évaluation :

5

Waiting on refund out of my $100 other than that elana was amazing an the rest of the staff

Évaluation :

5

After an awful experience the same day at another location, the staff was great!

Évaluation :

3

False advertising with the prices Went from being $19 as you guys promote to $80 per day Yall need to change that

Évaluation :

5

It was my first time and they were very helpful

Évaluation :

5

The manager and the two employees who assisted me when I picked up my panel van and when I dropped it off were the Best! Friendly, helpful and they explained everything clearly.

Évaluation :

5

Nothing …great staff an they all are very friedly an helpful an I love this location

Évaluation :

5

Customer service was top priority. Excellent experience overall.

Évaluation :

4

Book from from 12pm to 6pm.$50!!$

Évaluation :

5

Hannah you are the BEST, thank you for Best customer service experience.

Évaluation :

4

The manager Hannah Holloway is excellent and knows what customer service really means. She actually sets the tone of the office that makes people want to come back.

Évaluation :

5

Thank you for your service

Évaluation :

5

Hannah was absolutely fantastic, she is an asset to this company.

Évaluation :

1

Climate control did not work. Effected the condition of my goods and I lost some of them.

Évaluation :

5

FANTASTIC customer service.

Évaluation :

1

I was never credited a free month for the offer i received when i rented a trailer and storage unit. I was given a deal forna free month and reached out to uhaul 2x and again when closing the rental and never got the free month.

Évaluation :

3

If u ask for a credit card online to reserve a truck why do I need to bring the credit card to the store to swipe? It was very inconvenient & my sister had to drive to our mother's house to get her credit card before we could pick up a truck that we are using to move some things for her. Re think this please.

Évaluation :

4

Nothing!!

Évaluation :

3

Steven B didn't check to see if the lock was removed from the trailer and we didn't know til we arrived at our destination and tried to open the trailer. It was 5 minutes til Uhaul closed, so I called Steven, who told me he would close the store and call me to come unlock it. We waited outside for an hour in 100 degree heat and HE NEVER CALLED OR SHOWED UP!!

Évaluation :

5

The young lady that helped me was very friendly and very helpful, not only during the check out as well as the return. Much better service than I've had at other locations.

Évaluation :

5

They work with on my storage

Évaluation :

5

Great staff

Évaluation :

5

Hannah & her evening area or manager were very professional and courteous They deserve a pay raise

Évaluation :

3

Sadly, IMHO, I think that being located between two housing complexes that are in disrepair and disarray, this storage location suffered break-ins of the storage units. Mine was one of the units affected. Estimated loss of theft and damaged goods, $1000. Therefore, I am content with finally moving my remaining possessions into another storage facility.

Évaluation :

4

The online registration is only applicable to users during after hours; I still had to verify my identity using multiple options when those requirements are not used during after hour times.

Évaluation :

5

The staff was great. The employees are very friendly and helpful. I had several storages for almost 5 years. I never had a problem. I like the fact that they put traps in the storages to keep pests out. And they're locked and secured to keep the burglars out. If I need to rent a truck or storage they are first on my list

Évaluation :

5

When I moved in almost 5 years ago everything and everyone were great.

Évaluation :

5

Have no complaints. All was well.

Évaluation :

5

The staff is very friendly, and extremely helpful. I enjoyed meeting them and working with them all. 2 be between 2 set of apartments they did very well to make sure there are not a lot of break ins to my knowledge.They will use them again in the future.

Évaluation :

1

Replace the manager. She was deceitful when requesting an extension on our rental. Instead of being upfront with me and my wife she lied to both of us. I will DEFINITELY NOT RENT ANOTHER VEHICLE from this location. Hannah needs to be replaced. Thank you for the survey so that I can express my displeasure with her unprofessionalism. I will definitely let all my family and friends know about this location. Merci

Évaluation :

5

Very Friendly and professional at the same time

Évaluation :

5

I'm disappointed that I can't be prorated. I checked out at least 3 week early and couldn't get my money back

Évaluation :

5

The Regional Manager and her employee were very professional. Knowledgeable of their job, helpful, and making sure we were satisfied with our selection of vehicle.

Évaluation :

5

The lady who checked me in made the process seamless and was Very kind.

Évaluation :

5

Great Experience. Excellent customer service 👏:)

Évaluation :

5

Check the tires

Évaluation :

2

Was denied access to my indoor unit one day. Attendant and her managers were unable to find out how to open the automatic door. I wasted an hour before I gave up. The door to the unit itself was on a damaged hinge. It took finesse to open and close, but eventually the hinge simply fell apart, leaving the door unable to be closed at all. Even when working somewhat properly, the door opened the wrong direction. If open it blocked half of the automatic door, leaving me only half a doorway's width to get everything in and out.

Évaluation :

5

Non just have new employees learn from the guy that helped me for both getting the 15 foot truck and returning it, the person went above and beyond on my first U-Haul rental experience. I will use that location from now on.

Évaluation :

5

Fast, courteous service.

Évaluation :

1

Manager was 30 minutes late opening store so I was late getting the truck to our school

Évaluation :

5

The battery died on me after the vehicle set for three days. I have a feeling that the battery is weak and at the end of it's life. Other than that everything worked fine.

Évaluation :

5

Only thing it’s just very hot in the inside

Évaluation :

1

This was the worst experience. The van was rented to me with damage to the back right bumper which effected the side and rear doors. The tire pressure was low when we got the van so we had to stop along the way to refill the air. We loaded the van in Oxford and the rear door would not close. Called roadside assistance and they were there within the hour. The issue is with the tire pressure continuously low and that hour wasted a lot of time. The mileage on the truck was different than the paperwork in which I took a picture on the app. The doors were hard to keep close in park which kept the dome light on. A disaster. The person who check me in didn't apologize at all and that was said is I will look into it. My name is Michael Selig and my # is 501-804-4618. basilselig@att.net

Évaluation :

1

My storage unit got broken into and they didn't notify me until 2 days after they discovered it and told me it's no telling when the unit was broken into. I had my storage there for a month prior to the notification of my unit "missing a lock" so my unit could've been broken into a few days after I moved my items in, nobody knows. I was very disappointed because I'm a college student and I had most of my dorm items there and now they're gone.

Évaluation :

1

The lady at the front was horrible. Very RUDE.

Évaluation :

2

No lighting in the unit, dim lighting elsewhere

Évaluation :

4

The light in the unit wont stay on but other than that it was a fairly clean storage facility!

Évaluation :

3

My initial storage at this facility was excellent. in September 2022 some one broke into my unit. Books and papers were dumped and scattered. I live in California now so there was not much I could do. I returned to Little Rock on May 2 to empty my unit. It's done. Thanks. McCoy

Évaluation :

3

The Young Lady was very Professional and Friendly.

Évaluation :

5

I enjoyed renting and using the storage from U-Haul. Thank you, Amanda Nelson

Évaluation :

5

The lady who helped me was very friendly and knowledgeable. Love that this location have units that's are indoor, and that the storage units are gated. Very great experience.

Évaluation :

1

DO NOT GET A STORAGE UNIT FROM THE UHAUL ON COLONEL GLENN IN LITTLE ROCK AR. RUDE RUDE RUDE RUDE !!!! UNPROFESSIONAL AT THEIR FINEST !!!!!!!! 1. I had a moving company that brought my personal items to the storage. The moving company had words with the Store Manager. She was very rude to the point the moving company called their boss. 2. The General manager than told me that i hired a ghetto moving company???? 3. I only had a storage while my home was being painted for a few weeks. With in those weeks it rained, and I open my storage just too see water damage. I had homeowners insurance so i decline the storage insurance. 4. Told the manager what happen there was no apology no anything. They didn't offer me another storage. I told them I was not going to move the damage property and was there anything they could do to help. RUDE AS RUDE. she didn't offer any customer service told me if i didn't move my items i would be charge for a storage that was leaking !!! then told me if they remove my damage property which was 2 mattresses, she would charge me the junk fee. I called customer service, and they told me that there was NOTHING they could do!!!!! NOT ONE person offered to help me move my items to a new storage room. BEYOND CRAZY to think I will pay for the same storage room that cause me damage to my personal belongings. 5. i plan to go to the better business bureau. I am unsure how this store passed inspection. .There are signs stating they did!! when they have leaks in their buildings. 6. I also plan to contact the attorney general office for horrible customer service and expectations of wanting someone to pay for damage storage unit. 7. I plan to put this review on FB and every social media platform!!!! If I have the energy and time, I will do this weekly! I pray no one spends their hard earn money on a company who could care less about your belongings; about your experience and about the stress levels of dealing with insurance companies. they simply don't care about YOU, the people who keep them in business!

Évaluation :

5

they was nice

Évaluation :

2

I made 2 trips from 6310 colonel glen to 6300 colonel glen and 2 trips from 6300 to6310 colonel glen.. and no where else …the truck said 14 miles . The 10 by 10 was. Inside. On a Hill with NO. LIGHT Bulb and the. Rep for U-Haul Stated he did not have any … there were no dolly or pads in truck..

Évaluation :

5

I'm a tornado victim and it was imperative that I be able to lease a truck and a storage unit as quickly as possible. Before I leased my truck I had already secured a unit from a another facility only to find out what I leased was not I was lead to believe it was. This cost me a whole day that I couldn't afford. But after remember that U-Haul had storage buildings close by, my call was taken, my reservation made and the morning I was in my unit. Thanks guys

Évaluation :

5

We just lost the house to a tornado and the staff was very friendly as they took care of us.

Évaluation :

2

The manager couldn't have been more rude and mean. Chenille should not be working there in any position much less as a manager. I moved out on Feb. 22, 2023 not the 27th after renting there for 12 years . I will never use or rent from uhaul again!! After paying a settlement fee and moving out, She sent me two more bills two days in a row, steadily increasing the balance. The account is closed!!! Unbelievable! She kept us locked in the gate unable to leave the property for 30 minutes and then rolled her eyes at us! She should be fired.The missing of payments that started this mess was due to uhaul not putting my new card on auto pay as I requested. Then tacking on so many fees with no desire to find a solution , caused me to leave after all those years.

Évaluation :

4

Ms.Shanell is the sweetest . She was very helpful.and courteous. I will recommend everybody i know to this location.

Évaluation :

1

Absolute terrible service. Staff is rude. Blame their incompetence on the customer. Literally walked around "secure" gate. Never using this location again.

Évaluation :

1

It was a terrible experience they didn’t even know what they was doing they kelp lying ab my money then took off my card when I did everything they asked me to non of the trucks worked but one and I had to gas it up which I didn’t mind but they still took off my card I hated it I dONT recommend these people to NOBODY AT ALL DONT COME HERE THEY GHETTI AF

Évaluation :

5

Office staff was incredibly friendly, helpful, and knowledgeable. She went well above and beyond her job description to help me and my family out with our storage unit. Even went to the extent of switching our unit not even 10 minutes after we arrived. Excellent work and an amazing employee. Would highly recommend to anyone looking for storage.

Évaluation :

5

The manager was extremely helpful and a great multi taskmaster give her a raise

Évaluation :

5

Awesome customer service.

Évaluation :

2

I have not had the storage since September I called and let them know that I no longer needed the storage I moved all of my belongings out my furniture was damaged in the storage so I lost majority of my furniture in the storage the office continue billing me and I no longer have the storage and also I had insurance on my belongings and no one from the office has contact me about my furniture that was ruined inside of the storage And also I never could you use my access card to get in..

Évaluation :

3

I left U-Haul on the 3rd of November by the 6th of November they were sending me a late fee the day that I left I went in and I talked to this lady she said she was going to send me something saying that I had left the unit clean all the way out but I never received it

Évaluation :

5

Please give your general manager sufficient staffing. She needs help!

Évaluation :

1

The new store manager there is the most unprofessional,rude person . We have had storage units there for years an rented numerous trucks as well an have never had any issues with any of the employees until the guy manger left an u brought in this woman to run yr bussiness. She has been nothing but rude an treated an talked to my sister an I like we were nothing. She is the reason we moved our 2 units out of there an to a new storgage Sorry but she's not good for yr store front.

Évaluation :

4

The manager/ front desk lady is the best she deserves a raise!!!

Évaluation :

5

Thank you sharell. After a long day at work she made the storage paperwork so easy, and she's knowledgeable about everything. Thank u for a great experience.

Évaluation :

5

I'll definitely use them again and will without a doubt refer anyone to them!! They're AWESOME!

Évaluation :

2

I received the worst bad services from the uhaul truck and storage I really wanted my money back I got locked out my storage twice the storage jammed on me and locked me out with all my things on the truck one day and the next day the door jammed on me it was a very upsetting and stressful to me thanks but no thanks

Évaluation :

5

Thanks for everything

Évaluation :

4

Shanell Anderson was extremely courteous and very professional. She is customer service.

Évaluation :

5

Ms Marilyn and staff were very helpful and so nice! Excellent service à la clientèle.

Évaluation :

5

Manager and staff are efficient and courteous.

Évaluation :

5

Didn't really use it only had for 3 days my job assignment canceled so I didn't need any more is there any way to get a partial refund back

Évaluation :

5

Very helpful and excellent customer service

Évaluation :

1

i had no move in experience, there was a lock on my unit so i had to load the truck to bring to storage and return home with the same load an unload it. was told i needed to gert a locksmith for a unit i never occupied. was told i could move into a smaller unit than what i needed.. complete chaos which has yet to be resolved. great job uhaul, had to pay my help that came from maumelle extra hours for loading the same stuff 3 times, and sitting around at uhaul waiting on the staff to comeup with the next nonsense.

Évaluation :

5

All of the staff were very helpful and had great attitudes..Will refer more friends

Évaluation :

5

Good Service

Évaluation :

5

Everyone that I have encountered have been very courteous; I wished that notices of payment due could have been better. Late payments are no joke and I only had one.

Évaluation :

1

My storage was broken into my things were stolen and there was no attempt made to fix the situation.

Évaluation :

5

Attendance was very good

Évaluation :

5

none

Évaluation :

1

I originally came in 7/12 to get a storage unit. I was helped by Angela. She was very polite and helpful. I let her know that we were not going to actually move in until 7/30. When we came on 7/28 our unit was sold to another family and my code was not active. They had double sold my unit and did not let us know. We came back 7/29 and spoke with Shanell. She fixed the issue but it still was a HUGE inconvenience for this reason I will Never refer U-Haul to another sole. I give this place a -0 as a score. Service was ok but communication was horrible

Évaluation :

2

The Uhaul place is neat it just the heat and humidity in the summer, and light inside the storage was none to very dim. There eda a rat in some of my things I took out to take home. We had to catch the rodent

Évaluation :

5

The manager at the location is awesome!

Évaluation :

1

To whom it may concern; I Tar-Easha Hood called Uhaul on Wednesday, July 14 2022 to reserve a Uhaul and Storage building for Thursday , July 14 2022 at the Kanis location for pickup @ 8:00 AM. I spoke with Courtney, the Customer Service Representive, and she told me that I would get a month of free storage. Once I arrived to the Kanis location, I spoke with Christopher York, the General Manager of the Kanis location. Christopher told me that the way it was setup, didn't guarantee that I would get a month of storage free. Christopher tried to redo the information, but the system wouldn't allow him to do it. When I realized that the Customer Service Representive didn't book the Uhaul or Storage Building correctly, Christopher did a discount on the Uhaul since he wasn't able to correct the information in the system. Because of this error, this delayed my schedule of getting my things moved. I then, had to go to the Colonel Glenn location to get the Storage Building, since this location didn't have a 3 room storage building. When I arrived at the Colonel Glenn location, the storage building was locked and I was told by Patricia that I had to wait until Friday July 15 2022. Once I got there on July 15th by noon, the Storage Building was still locked. I was told by the Supervisor on duty at the Colonel Glenn location, that the Building had been unlocked since 8:00 AM, but that was a lie. She was very rude and unprofessional and stated that what I was talking about was irrelevant. I told her that what I was saying was very relevant, as I am the customer. Since there was an issue with the Uhaul and Storage the previous day, this created an extra charge and extra mileage because the Uhaul wasn't turned back in by 8:00 AM on July 14th. Please issue a credit back for the extra charge for the Uhaul and mileage due to the issues with the reservation. Thank you, Tar-Easha Hood

Évaluation :

3

We had our unit for almost a year. Our things stayed dry and damage free. The staff was friendly and helpful. The location was convenient during the day but I would not feel comfortable accessing the unit at night.

Évaluation :

1

I wouldn't recommend this place to anyone. Four days late on your payment and they charge 30 extra dollars, where's the grace period??

Évaluation :

4

Was very helpful to disable veterans

Évaluation :

5

Great business

Évaluation :

1

I will never rent a storage from this place again

Évaluation :

1

Nobody even said anything about a move out date I haven’t got anything out the storage

Évaluation :

5

I thought i needed one storage size he gave me an example of what it will look like. That wasn't going to work. I got the next one up. Gave me a map of where to find my unit. Purchased my lock. Had a good day! I don't think it could've gone any smoother. Easiest transaction. Very happy.

Évaluation :

1

I have never in my life seen a storage unit so TERRIBLE! I wouldn't recommend this place as a horse stable, seriously!! The man at the desk was nice but that unit was a definite NO!!

Évaluation :

2

Gate card never worked. Rain would get into storage unit. Overall it was what it was. But I'd try another before I return.

Évaluation :

1

I ordered everything I needed online. I wanted an outside unit, no climate control. I bought a lock online. The next day, when I came to check in, they couldn't find a record of what I paid for: I had to show them a screenshot. I had to argue that I already purchased the lock. I left and my friends moved the stuff in. I couldn't understand why they seemed so agitated. Turns out we were given a climate controlled unit (which costs more) which was inside, around a corner and down a long hall. And I was charged for the climate controlled unit. Just the other day we went back to empty the unit after they charged a $30 late fee for forgetting over the weekend. And they sent an invoice for that, but not for all the other times I paid. Turns out, our unit was broken into a burglarized. I got NO, I repeat NO NOTIFICATION about this. Some very important things were missing. The entire experience was horrible and they were very unprofessional. The place was obviously not secure. They give you key cards to get in, but the gates are always open. If you forget to swipe your card an alarm goes off.. NO ONE checks on that. It was horrible. I will never use u haul again for storage.

Évaluation :

5

The only recommendation I have is trash cans and/or bins and I would suggest a better gate on the side by those apartments because people throw glass bottles over the fence and cause problems for your customers! Thanks Dave you're awesome and a blessing!

Évaluation :

4

I appreciate how courteous he was and knowledgeable he was. It helped a lot with my decision to get the storages.

Évaluation :

5

Excellent service!

Évaluation :

1

It was the worst experience I ever had

Évaluation :

5

No complaints

Évaluation :

5

I rate this u haul a big one hundred 💯 👌 will use it again

Évaluation :

5

Excelentes conducciones y servicio

Évaluation :

1

So many rats in the in the storage bin very nasty

Évaluation :

5

Politeness goes a long way and every employee I interacted with was kind.

Évaluation :

5

Storage unit on Colonel Glenn and the staff like Joseph was very helpful I could only do a certain amount of work and my daughter wasn't helpful but Joseph helped me out so much.

Évaluation :

1

My storage was broken into, management told me after the break in that the cameras do not work and nothing could be done

Évaluation :

5

I had my unit there since 2013, when I relocated back to New York. In coming back 8 years later my climate control unit preserved my record albums, photo albums, and other personal items I was ecstatic, happy. The staff was excellent very friendly very nice very accommodating the only complaint, if you would call it that, that I would have is that the unit itself did not have a light inside of the unit. THAT would have been very convenient convenient

Évaluation :

5

The storage facilities was what expected.

Évaluation :

5

Very good service and convenient

Évaluation :

2

Because when I made my online reservation it said that I’ll have a storage at the facility I’ve rented from but when I got there they didn’t have what I wanted so I drove a couple more miles to get what I needed

Évaluation :

5

It was great

Évaluation :

4

The storage area is very difficult to maneuver a truck through. The streets are very narrow

Évaluation :

5

Most of the time I've had excellent service. Although your Uhaul office in Cypress TX rented a dolly to my ex husband without anyone notifying me or my authorization. This was not acceptable luckily he didn't rent a Uhaul vehicle! Me Cheegu Jansen

Évaluation :

2

Over all the experience was what was needed . Just need something pro rated! So I just stored at another facility.

Évaluation :

3

The G.M. David wasn't prepared for us he didn't have the truck that I ordered got a bigger truck that was to much for what I needed plus it wasn't a very good truck keep thinking it was gonna break down on me while I was driving it just needs people to be more prepared and and it took him for ever to get the paper work ready for the storage I feel like I should get my money back on the truck since it wasn't the truck size I ordered plus it was P.O.S. and should get my money back

Évaluation :

1

There were 3 dead mice in my storage facility..I was so discussed with my personal belongings there. I wouldn't recommend anyone leaving there valuables there it's disgusting!!!!

Évaluation :

5

The owner was Awsome David!!

Évaluation :

5

The Colonel Glenn location was so horrible I had to cancel my reservation. This location should not exist! Horrible driving to storage units up hilly terrain. NATS on the inside attacked me before I could open the door. The "climate" was definitely NOT "controlled"!!!

Évaluation :

4

I ordered a 10x10 online, when I arrived I was assigned 2 5x5 units. It was difficult to find the unit. However, I have to commend the guy who answered my call. He directed me to another location who had what I needed! He went the EXTRA MILE working with the agent at the I-30 location to refund my rental immediately. Terrance Miller at the 9302 I-30 location was Outstanding!! He worked Extra Hard to get my 1st rental refunded and provided EXCELLENT CUSTOMER SERVICE! Very very professional! What a GREAT experience.

Évaluation :

5

Best place to rent a storage

Évaluation :

3

Was a big hole in wall when I returned to my storage.

Évaluation :

5

Mr David at the colonel Glenn location is very helpful ! I give this location five stars !!!!!!!!!

Évaluation :

5

Very nice and neat

Évaluation :

2

The storage unit was hard to find, we were unable to locate. While the facility is secured by a gate there were people just wandering around inside watching me while I tried to locate my unit and I felt very unsafe. I ultimately left and did not use the storage unit. Would not recommend.

Évaluation :

5

The agent at the office on Sunday, May 23 was very helpful and professional. Much Appreciated!

Évaluation :

4

It's all good

Évaluation :

5

Tha manager, David, was very well to work with. Ge heloedne with payment adjustments when necessary. He has a very pleasant disposition.

Évaluation :

4

I think there is a shortage in the light fixture but other than that the experience was a very positive one.

Évaluation :

5

I wish the access hours were longer, i was unavailable to finish moving bc it was around 11pm.

Évaluation :

2

1. Lighting needs to be put in the individual unit to where a person can see when inside the unit; not the hallway. 2. Get your credit card readers working in the lobby. Every time I paid; I had to give my credit or debit card to the representative; who manually typed my information into his computer, because he said the credit card reader doesn't work. That's unacceptable!!

Évaluation :

5

The owner was amazing and very helpful

Évaluation :

5

The guy that checked me in was excellent and extremely professional.

Évaluation :

4

The only problem and concern I have is there is no lighting inside my actual storage unit #6! There needs to be a light fixture inside all the individual units. The young man at the desk; Maurice, was extremely nice, helpful to me, and professional. Maurice is one of the best employees I've encountered at the Colonel Glenn location.

Évaluation :

5

Great so far

Évaluation :

5

Hassle free

Évaluation :

1

I was charged twice and still haven't received my refund or deposit for the rental.

Évaluation :

5

The manager was friendly and upstanding.

Évaluation :

5

Great secure facility!

Évaluation :

5

They were very nice, and very helpful to us. I most definitely would recommend.

Évaluation :

5

Great job! Awesome customer service experience!

Évaluation :

5

I really love Cory and the other guy very sweet and professional

Évaluation :

4

Not well lit but pretty cool

Évaluation :

5

Exceptional service.

Évaluation :

5

everything was lovely. Very professional and friendly staff. Thanks for being so helpful.

Évaluation :

5

Thankyou for your services

Évaluation :

2

I was given the several different prices and i think i was over charged... didn’t want insurance but was still charged for it

Évaluation :

4

Cory was great to work with. Very professional, helpful and kind. He made the experience a pleasant one.

Évaluation :

5

David took the time to work with me ensuring that my account with u-haul was helpful to me. Thank You, Shirlene

Évaluation :

4

Cory Platt was exceptional. Very professional and friendly. Merci

Évaluation :

5

This location is my Uhaul of choice for storage and it's solely based upon the character and attitude of the Customer care team, they're nothing short of Excellent when it comes to customer care. 👏

Évaluation :

4

It was the first time using any type of storage unit... It was a nice experience... Yes, I would use it again.

Évaluation :

5

Friendly atmosphere. Excellent service. Extremely helpful in answering all my questions and making sure I understood all the info presented to me. Very pleased with the security. Will recommend!

Évaluation :

5

love my experince

Évaluation :

3

Although the location was suitable for my needs, I really didn't care for the location or it's layout.

Évaluation :

5

So I need gentleman looks very polite near his business expedited myself with respect honesty and this particular U-Haul is probably one of the best ones that I've encountered and I've been traveling

Évaluation :

5

Hella excellent customer service, ultimate friendly knowledgeable staff, clean establishment, best service ever! :D

Évaluation :

5

I currently have no feedback to write. Service was great, nonetheless.

Évaluation :

5

Excellent

Évaluation :

5

Very helpful. Thanks

Évaluation :

5

Was referred by a employer,most definitely will use uhaul again..lots of space great customer service..the manager on colonel glen very respectful gentleman he has a great attitude..

Évaluation :

1

My unit was infested with roaches to which I was told that I needed to be the one to take care of the issue though it wasn't my issue. Also, 2 dead rodents laid dead in my aisle for days w/o cleanup.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Great People !!