Very friendly representative. I did not see anything to change.
Kenneth ICustomer Reviews for U-Haul Moving & Storage at Colonial Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth and efficient. Just what I expect from U-Haul!!!!
Sheldon GThis was one of the best transactions I have ever dealt with . Everyone was very professional and caring. I would highly recommend. Thanks
dan LGreat service. I have no recommendations
Scott BAttitude of the agents in TX was terrible. Unbelievable how hard he agent was working to "win" an argument rather than serve the client. I blame management. Also, stop making 5 calls to "See where you want the box placed" only to just turn the call into a chance to upsell for moving labor. Nickel, dime, nickel, dime ... its annoying. Here is the price for the box. Oh, you want the box delivered at your place? Another charge. You'll have it longer than two hours? Monthly storage fee. You want it delivered on the other end ... well, that is another charge. You took a page out of the airlines playbook and made your business obnoxious. That's a shame.
James HVery friendly and courteous staff. Took care of me quickly, efficiently and correctly very highly recommend.
David BCustomer service and location was great! The truck was dirty with stuff spilled on the drivers seat, the cup holder/console area and trash under the middle seat. It seemed to use a lot of fuel too - it wouldn’t shift until reaching 3500 rpm. The drivers seat belt made a clicking/grinding noise when I would put it on. This was for an in town move so I didn’t expect a brand new truck but this truck needed some tlc.
Angelique MGreat service at the 4457 Kernel Cir, Fort Myers location, as always
Jimmy AAll good there
Marlene IVan served its purpose
Ellen LAgain, very easy and quick process.
Linnie BAgain everything went as smoothly as I could ask. Not sure you could make it any easier. Thank you
James WFuel was charged even though I returned at the level that I picked it up with. It was corrected quickly though.
Roshaun REverything was great with the experience, other than a few lids from bins getting smooshed and a shelf sort of wriggled loose at all the screws. I’m guessing it was a bumpy ride. All U-Haul correspondence was spot on, helpful, and informative. Great experience overall.
Dawn HGive me great customer service!!
SHEILA FBig thanks to the female team member who checked me in for my rental vehicle. She switched me from a pickup to a 10ft cargo truck due to rainy weather that day. Her kindness was greatly appreciated & was great customer service! Thanks again.
Thomas BWas very easy and great price to move from Michigan to Florida and everything arrived safe. Would use again if needed
John SThey didn’t explain my drop off. I wasn’t sure if I was done or would get fined for something wrong with the vehicle
Tate Wit was a very easy and stress free experience
Susan RCustomer service over the phone.
FELIX AExcelente servicio
ALAIN RThe truck had a broken exhaust and both door frames were bent (needed to slam doors really hard), also the truck pulled to the left under braking. Pretty sure this truck was in an accident before.
Wolfgang WSuper helpful employees
Sasha TThe ladies in the office were AWESOME!
Erin SI did not get the gentleman‘s name but, the person who checked me in here was amazing. I will definitely recommend this location to everyone I know.
Clyde YA lot of pads, both arrivals on time and all deliveries on time and all packing save and no breakage
martin mEasy drop off
Michael HJust the tire needed air
Bibiana NMake sure the roadway is open for customers to pickup their rentals. 😊
Rodger LThe staff could not have been friendlier, or accommodating when I asked for extra time with my rental trailer. This was also a great location to get in and out of. Yes, they have ALOT of returned inventory but they have the space to make it easy for the storage people to get around. The climate controlled storage was clean, well maintained and maintained a good temperature.
CHARLES W | Overall ExperienceGreat job , excellent attention
Daniel MPickup the truck in northwest Florida no one showed me how the headlights work the difference between day and nighttime. I had a deputy sheriff stopped me and explained how they worked. The drop off location your people there were awesome the guy I talked to and the staff when I rented a storage unit. Tell everyone there Thank you for great job.
RUSSELL F | First ImpressionsGood staff
John mAll was great but, never received my receipt for what I spent .That was supposed to be emailed to me. I know I didn’t use all the miles that I paid for it. Thank you !
Eliane OWe were very satisfied with the overall experience with U-Haul until the very end wind. I made arrangements to have my pods delivered to Bonita Springs on the 15th and they arrived on the 14th. Fortunately it all worked out but it could have been a lot worse.
tim eEasy to drop off.
LEONARD NThey actually fixed it so I could drop it off there. Very near my destination, not over a hour away. Very happy with them even though I complained a lot.
Dennis AThe only worry that I was having was that I want to put gas on the vehicle when I returned it and I was going to put in like 15 bucks in but then I sent someone at the gas station it was asking me some question I decided to speak to him to got him to the right direction when I realized the dollar to be 43 so I just find that to the cash register employee at the U-Haul on colonial and Colonel circle and she said she has no control of that but I feel that you should have whiskey understanding that you give me a vehicle there was a half a tank and by accident trying to help someone in need I went over my limit and I should have been reimbursed at least something out of that that was my only concern that I had but it is what it is I don't think it was fair on that part but I wish I can stop or help or figure out how you can help someone when they do a honest mistake like that I appreciate your service your work great your stuff was great I never had a problem beside the gas problem but I will recommend anybody to your business or I will return in case for your business if I ever need you again thank you so much and I appreciate your service
Zorida T | Overall ExperienceNo Issues!
TONYA RWhen I receive the truck it said that I had 30 miles to go before I was out of gas. I was a single woman moving my own things and that scared me a lot knowing that 30 miles till I run out of gas is a little bit stressful. So they gave me a $16 credit for gas because it was so low and when I put in the required amount up to 1/4 tank, it did not even fill it to $16. It filled it to 10. So I had to use $30 for a total of $15 out-of-pocket. Customer service was unfriendly store did look good nice neatly organized however I would not refer to a friend.
SARAH AAll of the staff we encountered was very friendly and helpful. The showroom was very neat and easy to find anything we may need. The storage locker we rented was easy to get to, clean, and the cart to move items was a huge bonus.
CHARLES WExcelente customer service
Joel VWell, I’m not professional packer. But I use packing tape on everything. I even taped the boxes together to try and keep them from falling or shifting. After 10 days and 1400 miles. I opened the pod to find everything the way I packed them. When you say smooth ride, that’s what it is. Thanks for a great experience
DAVID RTeam was very attentive the minute we arrived guiding us the right way, and helped us with no delays and no hassle! Thank you!! :)
Randhy DIt was busy and not all available personnel were helping to clear out the customers.
Marcelo SThe only thing that would have made this experience better would be if U Haul packed my boxes for me. Seriously, this was the best experience for us. Professional, friendly, helpful, I couldn’t ask for more. Great job U-Haul!!!
Marcia JOnly one employee at the Fort Myers store treated me well; because I am Latino, another employee treated me poorly and told me to leave the store because I was "getting in her way"—even though I simply wanted her to correct some incorrect information in the contract. They don't provide clear information, and they even deducted an amount exceeding what was in my contract—an amount that was only refunded four days later.
Everaldo MThe windshield was very dirty and hard to see out of. But the staff was efficient
Dawn KI was charged an additional $15 because I “returned the truck with less gas than received” which is inaccurate
yvonne lCustomer service was excellent
THOMAS RThe person I talked to on the phone was very helpful.
SANDRA JThe travel trailer needed an inspection done on it and the tire straps including the ratchets should replaced.
George FI've rented from U-Haul at least 8 times in the past 5 years, and this one was the worst customer experience I have had across them all. The people behind the counter were nasty the entire time I walked into the store. When I walked to the counter, the people behind the counter asked the people and me behind me what size truck I reserved before being greeted. The one girl behind the counter then looked at me and then the women behind me and told them that she could help them first. Nothing wrong with letting the women go first, but I was at that counter for a few minutes before she acknowledged us and chose them. Then the other girl who did the transaction for me was arguing with me whether it was a one-way trip or if I was returning it to the same location. I know the difference, but she was frustrated with me that it was being returned to the same place. I had a few more moments where I needed help to adjust the mirrors on the truck, and neither of them knew or even offered to help/leave the desk. I didn't want to break the mirrors, After some time figured it out on my own. When returning, there was a guy with what looked to be a flag on his head, who also had an attitude and didn't provide clear instructions on getting a receipt until I asked him to repeat it 3 times. Usually, they check the condition of the vehicle, fuel, and mileage when returning and give a final total for the rental. I didn't get any of that. Instead, I was told, "We will email you the receipt." The one girl who picked the woman over me and him looked to be in a hurry to go somewhere, and as I was being picked up, I saw them leave together in a U-Haul pickup truck. I will never choose this location solely on the experience with the staff.
Leo HAfter hours so no personnel were available.
Juliet FEverything went very smooth. Everyone was very helpful. Had no problems.
Cindy MTruck was parked in the street. A person pointed to it and said that is your truck. I tried taking pictures several times but couldn’t get it to download to your app. The rear latch was broken. There was unseen damage. Thank Goodness I purchased the better insurance. I hired movers to load the truck. They did a great job. I left Florida at 2AM. As soon as I got on I 75 the check engine light came on and never went off. The engine ran rough the entire trip and burned a lot of gas. Probably more than normal because of rough running engine. I was Thankful that I made it all the way to Maine
Douglas SEverything was great and helpful
SIERRA SMy experience with this rental raised several concerns, the most serious being the apparent lack of inspection and maintenance of the trailer’s surge-brake system. First, the reservation process was confusing. My reservation was cancelled approximately one hour after I did not arrive at the scheduled pickup time. I had assumed the reservation worked more like a rental-car reservation, where the equipment is held for the reservation date rather than cancelled shortly after the stated pickup time. That policy should be made much clearer during the reservation process. Second, when I arrived at the pickup facility, the environment was extremely chaotic. Several employees appeared to be communicating through cell-phone-style push-to-talk devices, with multiple conversations occurring loudly at the same time. The woman assisting me appeared to be managing the group, but the overall experience was unnecessarily stressful and disorganized. Third, I had specifically called ahead because I was arriving in a roughly 40-foot, 40,000-pound motorhome. I was told that U-Haul personnel needed to connect the trailer to the tow vehicle. When I arrived, however, there were numerous signs directing customers to the equipment drop-off area, but I could not find clear signage for equipment pickup. I called and explained that I needed to know where to position such a large RV. I was told to park behind the restaurant across the street. Getting the motorhome into that area resulted in tree branches rubbing against both sides of the coach. I was then directed toward the regular drop-off lane. I explained that there was no reasonable way I could make the turns through the parking area with a 40-foot motorhome, particularly with equipment and vehicles positioned throughout the lot. Eventually, I was told to leave the motorhome in the street and that an employee would bring the trailer to me. The next issue concerned the hitch installation. I handed an employee my adjustable 14,000-pound-rated receiver hitch. At first, he appeared to be attempting to insert the wrong portion of the adjustable hitch assembly into the RV receiver. I finally pointed to the 2-inch-by-2-inch square shank and explained that it was the portion that went into the receiver. Another employee then took over, installed the hitch correctly, adjusted the height, installed the locking pins, connected the trailer, and essentially told me I was ready to leave. I had been told that U-Haul needed to connect and inspect the trailer to ensure that it operated correctly with the tow vehicle. I also understood that I was responsible for loading the automobile, after which the loaded combination was supposed to be checked. I loaded the vehicle for inspection, but by that point the employees had largely disappeared as rain began to fall, and no meaningful loaded inspection appeared to take place. The most serious problem became apparent once I was on the road. The trailer felt abnormally heavy and sluggish. During deceleration and braking, I could physically hear and feel what appeared to be excessive trailer-brake drag. Because I have considerable experience towing race trailers and equipment, I stopped and inspected the trailer. Using a FLIR thermal camera, I measured both brake hubs at approximately 400°F. Because the temperatures were relatively even from side to side, I suspected that both brakes were being applied or dragging. I then inspected the surge-brake actuator. The tongue mechanism appeared to move normally, but I could feel essentially no hydraulic resistance from the actuator. I checked the brake-fluid reservoir. It was empty. That is an extremely serious safety issue. Had this trailer been behind my Chevrolet van instead of a nearly 40,000-pound diesel motorhome with substantial braking capacity, the result could have been dramatically different. A renter with less towing experience may never have recognized the problem until the trailer brakes overheated, failed, or contributed to an accident. When I returned the trailer in Tallahassee, I specifically informed two employees in the drop-off lane that the hydraulic brake actuator had no fluid and that the trailer appeared to have been dragging its brakes. The information seemed to receive very little attention. I therefore went inside and told the employee at the counter. After some confusion while he was assisting another customer, I explained again that I was returning the car hauler. I asked whether the trailer needed to be formally checked in or inspected. I was told that if there were a problem, the employees outside would have informed him. I then made the problem very clear: The hydraulic brake actuator reservoir on that trailer was empty, and the condition had caused significant braking and heat issues while towing behind my motorhome. Again, I saw no indication that the seriousness of that information was being addressed. That concerns me almost as much as the original failure. Four different U-Haul employees handled or interacted with this trailer during my rental and return process, yet I did not observe anyone perform what I would consider a meaningful inspection of the braking system. After returning the trailer, I drove my Newmar Kountry Star back to its storage location. The motorhome is now making a noticeable whirring or rushing sound when the brakes are applied. I have not yet had the opportunity to diagnose the issue because, by that time, we had been traveling for approximately 11.5 hours. I am therefore also concerned that towing this trailer with dragging or malfunctioning brakes may have affected the braking system on my motorhome. At this point, I would like U-Haul to tell me what happens next. More specifically, I would like this trailer identified and tracked through its next maintenance and inspection process. I would like to know: 1. Whether the hydraulic brake system is inspected and repaired before the trailer is rented again. 2. What defect or failure is found. 3. Whether the overheated brakes, bearings, hubs, actuator, and related components are inspected for damage. 4. Whether there is documentation showing that the trailer has been made safe before returning to service. 5. Whether U-Haul intends to investigate how a car-hauler trailer with an empty brake-fluid reservoir was released to a customer. I would also like the opportunity, if practical, to know where the trailer is ultimately serviced or returned to operation. Given what I experienced, I would have considerable interest in personally seeing whether the braking system was actually corrected before the equipment is rented again. For background, I have been racing, hauling cars, towing trailers, and working with this type of equipment since 1983. I am the CEO of Tallahassee Speed Shop, COO of GK Restorations, and CEO of Remade by Hand, Inc. I am very familiar with trailer braking systems and towing behavior. This is not a complaint about whether the trailer was clean or whether the pickup process took too long. My primary concern is that a trailer with an apparently nonfunctional or improperly functioning hydraulic surge-brake system was released onto a public roadway. That deserves a documented response. Best regards, CEO, Tallahassee Speed Shop COO, GK Restorations CEO, Remade by Hand, Inc.
Troy FKatie and her team are simply amazing, I often rent vehicles for moving purposes and because of the great service they provide, I choose the Kernnel Cr. location even if other U-Haul rental facilities are closer to the job.
Ed WNothing. Excellent!
LEONARD NN/A
Joseph SI have rented numerous trailers from this location before and was always pleased with the service and product. This time around was a little different experience. I had a reservation for a "RV" trailer (6x12 cargo trailer). Upon arrival I checked in and after the paperwork was issued was sent to the lot to pick up the trailer. However, the equipment number was nowhere to be found, although countless other trailers were on the lot. After waiting for the corrected paperwork, they also needed a wiring harness for the trailer, which delayed the pick up yet another few minutes. The alternate trailer - which was probably one of the oldest U-Haul trailers I have ever received - was clean, but overall extremely worn, which faded/peeling paint, and countless damage spots all around. Worst was the interior floor, which was anything but level, and was extremely worn and uneven, which made it somewhat challenging to keep items placed in the trailer upright before tying them down. This trailer should definitely undergo a much needed overhaul sooner than later. I even asked the representative on the lot if I could have a different - somehwat newer and better looking - trailer, but my request was denied. Although the location is excellent, I'm not sure if I come back to this U Haul location, just based on the service and product received this time.
Andreas RLovely customer service delight and joy
Denise SUsed 2 times both times great service.
Roman SMash was awesome! Friendly and knowledgeable, informative and helpful
GREGORY T | First ImpressionsStaff that assisted us was personable... it was a very busy morning when we were there, but all staff was working hard to get people out the door in their rentals in a timely fashion, which we appreciated.
Amy HTOTAL GONG SHOW!!!!!!! 1.5hrs to rent a trailer because 1. the reservation was screwed up by staff. 2. couldnt find the trailer 3. found the trailer buried behind others 4. replaced with trailer with flat tire 5. replaced with trailer with damaged wiring THEN VERY RUDELY TOLD BY STAFF AND MANAGER TOO BAD SH*t HAPPENS!!!! ****THE WORST EXPEREINCE EVER - THE ENTIRE STAFF SHOULD BE FIRED!!!!!!!!!!!
christopher s | Overall ExperienceLori was amazing, making things short and simple
Keyondra SVery friendly, helpful and made sure to explain everything
Stephanie BQuick in and out
Diane PBring equipment to the local independent dealer instead of u haul centers. Not not convenient at all.
RAY DThis order is not complete it’s in my drive way I have called emailed everyone please come and get the park wants it gone and so do we please
Lori PThey were WAY too busy! It was very chaotic and hard to find help. I wanted to tell someone about the leaking problem and no one was available. A young man unhooked the trailer and said we were done.
Nancy LNothing, professional, friendly, transparent and always willing to help, always great customer services.
Ernesto AVery nice hospitality and they work with you when you’re struggling I appreciate your Adam. We’ll see you in the future.
Janita E | Overall ExperienceMy only complaint is the lack of parking for customers. But the staff is very helpful and courteous once inside.
Christopher B | Overall ExperiencePerfecto todo 100% recomendable
LUIS P | Overall ExperienceYou can always count on U-Haul, I’ve never been disappointed.
MARK C | Overall ExperienceEvery representative gave different answers,no action been taken on your complaint,representative said different and procedure is different.Never trust word from corporate representatives over the phone or in chat.
JATINKUMAR P | Overall ExperienceThe employees you have working in the front need a crash course on customer service
Lakeisha M | Overall ExperienceThe storage area had a lot of U-Haul vehicles and trailers which made for tight maneuvering but we managed.
GENE R | Overall ExperienceSeveral employees brought the rating up for making it more of a personalized experience!
Victoria T | Overall ExperienceKatie was extremely helpful and deserves more money
Paul N | Overall ExperienceKatie is the best customer service representative i've ever had at any u haul experience I've ever had, and i've had them all over country.
Paul N | First ImpressionsI received an email stating I qualify for a unit for 30 days however when I got to the location they said it had to be from a one way rental. That was not immediately clear in the email I received which upset me at the time because I had to pay a substantial amount for the space. There are other storage providers that offer better rates.
SHAKENYA W | Overall ExperienceCost to cut locks a bit high. I was assigned a locker number that didn't exist and reported it. It was still not corrected 3 1/2 years later. Rented 2 lockers, same review for each.
laurel j | Overall ExperienceDropping off the truck was a little crazy as we didn't finish loading storage unit until after 9pm. By then there were trucks all the way out onto the road so I parked our truck across the street out of the way next to another dropped rental.
BRETT W | First ImpressionsFriendly & professional staff.
Jeffrey A | Overall ExperienceThe entire team who moved me from my home to the UHAUL Storage facility were wonderful. Friendly, helpful, professional, efficient and careful with my belongings. Thanks to all of them.
Betsy K | First ImpressionsStorage claims to be climate controlled but mold grew on my items. When I filed a claim they wanted me to do all the work I sent the pictures of the mold growth all over my items and they denied the claim stating it was mildew.
michael w | Overall ExperienceIf I have to use a storage unit again, I would definitely choose U-Haul storage
Demarcus B | First ImpressionsBathroom could be better maintained. Wifi is unreliable usually unusable. Dead roaches on floor. Almost never had a dumpster on site which is very inconvenient. Automatic lighting shuts off if you go in your unit, can make an unsafe situation. Overall good access hours, safe location, good customer service, cleaned pretty regularly, AC always functional.
Julia P | Overall ExperienceBoth my move in and move out were IMPECCABLE…. I can’t remember the staffs name.. but they were WONDERFUL… and really helped me out a lot.
edwin c | Overall ExperienceExceeded expectations, thank you!
Charles C | Overall ExperienceAbsolutely excellent
ron s | Overall ExperienceVery efficient staff
DAVID H | Overall ExperienceCustomer service and the entire facility is great
Allan N | Overall ExperienceThank you Everyone was helpful
KATEENA S | First ImpressionsGreat overall experience at this location. Adam was great at check in and Vanessa was wonderful at check out!
Stephen S | Overall ExperienceI arrived in Fort Myers, Florida after it taking me 29 hours driving straight through from Missouri instead of 18 hours because of the speed limit on the cargo trailer that I wasn't informed about. Only to NOT be able to access the building to store my belongings when I arrived. I called the customer service number who assisted me in another reservation that I'm assuming was to collect a commission? However, I don't know exactly why I had to complete another reservation when I booked in advance, but she did say that it had to be done to be able to have 24 hour access the building. I completed it with her and then was still not able to access the building. This caused me to have to find another storage unit in middle of the night, in a brand new city and state that I'm unfamiliar with, then take my belongings to that facility 30 minutes away, and have to turn around and come back to the Uhaul facility to drop off my cargo trailer. It added was stressful, inconvenience, unnecessary extra steps, and extra work and distance to my already long stressful trip. I will not rent a storage unit from Uhaul moving forward when making my next three trips relocating my life from Missouri to Florida. It was the worst kind of experience to add to the already stressful, uncertain, and unnerving situation I was in being away from home for the first time alone. Please do better for your customers in the future! I don't want anyone else to go through or feel what I felt after taking such a big leap uprooting their whole life and moving to a place they do not know anyone and have no one to assist them.
Amanda R | Online Move InGreat service abd staff!
Enrico D | Overall ExperienceGreat staff! Went above and beyond to help ensure a smooth move in.
Stephen S | First ImpressionsVery attentive CS Reps on-site. They always answer their phone. Felt like they care about my personal belongs. Abigail was awesome, I think that was her name. She checked me in and check me out, she is a "keeper"
Phyllis V | Overall ExperienceUnfortunately- the elevator was shut down the day we had to move in. Not your fault but inconvenient for us.
JANICE H | First ImpressionsGreat customer service. Location was convenient. Unit and grounds were well maintained and secure.
Vicki M | First ImpressionsU-Haul Needs to Lubricate the outside storage units door tracks before renting them out !!! It was so very hard to open our outside storage units door every time we opened the door!! Our unit was # 4027…..
John K | Overall ExperienceNever had any issues with my storage for 3 years after Hurricane Ian. Would highly recommend!
Deborah O | Overall ExperienceCould use a little more diligence for lighting is concerned. For example, if the storage building is empty and not rented, check the lighting and make sure that all lights are replaced before the next person rents the unit. Common sense.
Lyla L | Overall ExperienceMy customer service representative was amazing and super helpful a true blessing
SALLY P | First ImpressionsEasy move in experience
Lakeisha M | First ImpressionsThe staff is very professional truck was great storage unit was perfect I will let my friends know to use UHaul Thanks again great experience
BOB H | Overall ExperienceGreat service and staff was very polite!
SAMUEL V | Overall ExperienceThe office seemed to be understaffed, making wait time excessive at 25-30 minutes. When I was finally assisted, Austin was very accommodating.
Eleanor B | First ImpressionsI use UHAUL for many years and I don't have compliants
Elizabeth R | First ImpressionsOutstanding! Everyone was always friendly and helpful!
Richard P | Overall ExperienceThank you so much.staff members were amazing to me.
jose h | Overall ExperienceThere was exceptionally great on this end I would recommend them to anybody
kenneth s | Overall ExperienceBest run company in Florida! Prompt, knowledgeable, and helpful. Something you do not experience in most businesses today. Kudo's to these employees!
Jane M | Overall ExperienceThe reservation for storage unit was easy to book and was very accurate. When I arrived everyone was ready to help and they took care of my reservation very quickly. I did not realized I booked a unit with smaller door so after I saw it and came back Juan helped me again and replaced it without a problem. He was very patient and friendly. He did not show signs of confusion or any hesitation. He was very professional and helped me and my husband super efficiently. I did not know thus UHaul also had indoor storage or I would have used it since Hurricane Ian. Their prices do not increase unlike Cubesmart. The facility was high tech. You don’t need to press some stupid combinations. Uhaul gives you a card you can swipe and Juan wrote the unit number so we don’t forget our unit. There was a bathroom inside the climate controlled and it was super clean with toilet seats! That place looked super fancy and clean compared to Cubesmart. Will always use UHaul storage when I need it from now on. Thank you for the wonderful services you provide!
NINA I | First ImpressionsVery happy with the entire experience! We needed storage when Ian hit and the store manager was there with no power working to make sure people had a safe dry place to salvage what they could from their flooded homes. Amazing management and team there. Thank you so much!
Francis D | Overall ExperienceNone
KAROLINA G | First ImpressionsNothing is perfect
Cornelius R | Overall ExperienceEverything is good so far
kenneth s | First ImpressionsWhen I moved out they still were charging me months after
Breanna D | Overall ExperienceI was very pleased with my experience here.
WILLIAM M | Overall ExperienceI have used UHaul for my moves through the years and this facility is top notch! Every employee is beyond nice, helpful and I cannot say enough!! 7 states and you rock!
Cheryl G | Online Move InKatie was so kind and professional I just couldn't believe she went over and beyond in all the years 30 plus now I have never had a nicer person help me she sure is a keeper ... She's at the u-haul I rented the storage and truck from yesterday ... Please recognize her .... Thank you [redacted]
brenda s | First ImpressionsI recommend 100%
EVELYN M | Overall ExperienceIt was a nice short stay for me very clean building. I was very impressed the bathrooms. Everything was clean. The people were great very helpful. Very nice. I will definitely and always use U HAUL
John S | Overall ExperienceAll your U-Haul storage rentals are amazing in the United States. I’m originally from Chicago but down here in Florida now and I really appreciate everything. I never have a problem. Everything’s always cleaned. The restrooms are clean the warehouse where you keep all the storage containers are very clean and very well lit up when a person goes through. I appreciate everything. Thank you so much.
John S | First ImpressionsLock wasn’t in unit as stated. After hour services wasn’t very helpful.
Jackie c | Online Move InExcellent and accommodating team. Thank you for making a painful event a great experience!
Stephen S | Overall ExperienceAwesome
jay w | Overall ExperienceCertainly this is one of the best!
EVELYN M | First ImpressionsA male staff member who wrote me up, was extremely helpful and cordial
JOSEPH B | First ImpressionsThe woman who helped me with the storage rental was very polite and friendly. She provided great service.
ALEXANDER V | First ImpressionsGreat overall experience.Thank you Uhaul.
HEIKO P | Overall ExperienceNice
MANUEL S | Overall ExperienceNot at the moment.
Carol G | First ImpressionsThe manager was very rude and not helpful when inquiring on having to exchange the U-Haul I just rented for a larger one. She said I would have to take it back to where I originally rented it. I thought that to be ridiculous since it's the same company. Very rude in her replies
sherri l | Overall ExperienceChecking in and checking out the staff was very friendly and helpful..
Tamerica P | Overall ExperienceI wish the storage was 24 hours you’ll be able to come anytime. Also, the storage should have light to see when it’s dark. The storage’s be well secured when you away from your belongings.
Nica P | Overall ExperienceWere the staff helpful and friendly? I can't Express just how helpful and friendly the staff is!! By far the best uhaul location in southwest FL.
CHRISTOPHER S | Overall ExperienceEveryone working at the Kernel Cir. Ft myers uhaul are tremendous at their jobs!! I rent trucks, storage units, and buy supplies. Always a great experience. Chris from CRDN
CHRISTOPHER S | Overall Experiencegreat service
Charles T | Overall ExperienceGreat 👍
jose d | First ImpressionsGreat place and people very helpful ! Would use it again
EDWARD K | Overall ExperienceI was there for over 2 years and the last unit I had was never properly climate controlled and very poor lighting.
Robert L | Overall ExperienceThank you!
Laura R | Overall ExperienceStaff very accommodating Facility had options to fit my needs Good location Will use again Recommend U-Haul @ Kernel for Storage & rental
paul g | Overall Experiencestaff was very helpful and courteous
Eugene M | First ImpressionsI never received my free lock that was promised at checkout.
SAMUEL C | Online Move InTodo limpio y bien seguro gracias me trataron bien y los precios que hablar
Edgardo R | First ImpressionsBy far the best moving experience I’ve had to date. Drive in load & unload very convenient. Clean storage, access to the elevator, and clean restrooms.
ALAN P | Overall ExperienceVery nice and friendly people.
Tondra G | First ImpressionsPlease cancel units as we are all emptyed out
Jill B | Overall ExperienceHands down Excellent
ron s | First ImpressionsBest storage place I ever had. The place to back in your truck to unload is awesome!
Eric D | Overall ExperienceStorage unit leaked a lot of water from the ceiling after a storm at a couple locations in the ceiling. Although I was given a tarp to cover some of my boxes, it couldn’t protect the shelves against the walls. The storage unit roof was not repaired more than a year later. For a number of years, the lanes had a a lot of nails and screws on the surface, cause my vehicle to get a flat tire. The lane was eventually re-paved. Every year U-Haul raised the storage rental fees, even though I always paid long before the due date…
Les H | Overall ExperienceExcellent job and experience for such a stressful experience evacuating from Hurricane Milton. Thank you!
TERRY D | First ImpressionsEverything was great except for one night when the rain knocked out the security system and we couldn't access the building. But staff was responsive and helpful.
Rachel P | Overall ExperienceThe lady who helped me was cute and funny
Matthew E | Overall ExperienceThis Uhaul location is outstanding. The staff, led by Greeg are very helpful and friendly. I will recommend this Uhaul location to everyone and if ever I need to utilize their services again I will definitely contact them
Brian M | Overall ExperienceThan you
Enrico D | First ImpressionsFacility stayed dry and clean. I felt safe while being there
James P | Overall ExperienceThe unit was leaking and merchandise all damaged but because of Insurance and the wonderful manager Gregg they made it right Manager Gregg is so so nice and accommodating
Elizabeth J | Overall ExperienceThe storage facility was very clean, well lit, safe and secure. The staff were always very helpful. Highly recommended.
Orlita S | Overall ExperienceEverything went great..thank for all
richard M | First ImpressionsYour employees are professional. Your facility is clean and I felt my items were safe and secure.
rebecca m | Overall ExperienceThe staff is very nice and was truly helpfull
cassandra b | First ImpressionsThanks to the manager who had to step in and assisted me with a rental that was cancelled when I arrived to pickup my truck. The counter staff was no help, but thanks to the manager who heard my plight and assisted. Thanks again manager
Loreen N | Overall ExperienceAfter setting up autopay, my first payment has a late charge on it but couldn’t get it removed. I requested move out of my unit on 5/3 and now this is showing my move out for 6/3. After “moving out” of my unit and checking out online, I have received no less than 5 invoices telling me I have a late charge, however, every time I call in to customer service, I don’t owe anything. We are over 30 days after move out and I can’t get a phone call back from Greeg Herrera the “GM” of the facility. I have called in 3x and asked for Greeg but still can’t get any phone call back. Honestly embarrassing management as customer service seems to have fallen off for this gentleman. With that being said, the customer service agents and Jonathan B that I talked to were very useful.
Andrew S | Overall ExperienceThe only thing I would change is the login/ clock-in system for storages. Using one keypad is hard enough but having to us 2 different pads is crazy. I wish it could be an easier access.
Lateasha G | First ImpressionsThe advertisement that one month free with truck rental is misleading. I ended up having to pay because it was a local move. That should have been worded better. Not to mention the location would not work to check in out of hours.
Mercedes M | First ImpressionsA bit of confusion in the beginning during to my reservation somehow being cancelled. However the helpful Lady at the desk helped to rectify the problem.
ELIZABETH H | Online Move InYour customer service rep was nasty and made it hard for me, a disabled man, to move out. I sent my rep because I couldn't get out of bed due to disability and she wanted a power of attorney. Because I had to fly out next day that was impossible. I had to go down with cane and pain and your rep was still nasty and rude. I called on phone re move out and your phone rep insisted I go to office. Bad business and ADA violations I'm sure, just to move out of my storage I had for years with you.
DAVID T | Overall ExperiencePleasurable experience.
Linda B | Overall ExperienceGreat facility with great prices. Can’t believe I used other storage places prior. Ability to bring storage trucks inside while loading/unloading is wonderful
ERIC D | Overall ExperienceYour stuff is exceptional go out of the way for their customers
LOUIS G | Overall ExperienceSuper great place. I highly recommend them.
Cynthia B | Overall ExperienceVery convenient location, clean and staff very courteous and helpful. Highly recommend this business.
Orlita S | Online Move InCustomer service very good facility very easy to use everything was as it should be
Dwight B | Overall ExperienceUhaul is my go-to. Reliable, affordable, and household name. It's a no brainier for me.
Marcelle O | First ImpressionsStorage not ready. Management used profanity. Disrespectful and no sense of urgency. Cancelled the storage and in process of moving my things out of the Ubox. Employees have no customer service. No greeting when you walk in. On personal cell phones and always a line. Reservations are entered incorrectly. When being attended to employee rudely interrupts you to help another customer that is being attended by another employee. By far the worst location. Ubox has been damaged for almost 2 years and personal information never updated. This whole team including management need some serious training.
MICHELLE A | Overall ExperienceCuz people are dirty the toilet needs more attention
KAROLINA G | Overall ExperienceThe only comment I have is that you should be more competitive with your neighbors on the prices!
William T | Overall ExperienceMy things were all water damaged and molded. I lost over $6000 combined. They were dead roaches in my things and almost everything I stored were brand new. The ceiling was falling out. They raised the rental fee and the storage space was not worth it. I didn’t even complain to them I called the 800 number to check out and they sent my call to the location.
Shelly D | Overall ExperienceExceptionally clean and secure facility. Would use any time i needed extra storage space.
john j | Overall ExperienceSamia was the associate that helped us. She was friendly, helpful, and very efficient. A real credit to youe company.
Terry L | First ImpressionsI appreciate the service the worker gave whenever I need help
stephanie R | Overall ExperienceWhat an awesome place! To be able to pull your truck inside if bad weather is terrific. Terrific facility and staff really seemed to want to provide best solution
ERIC D | First Impressionsnice staff and clean facility, would rent again for sure
Eric B | Overall ExperienceI'm a widow with no children, and due to financial difficulties, I fell behind with my payments. Since I live eight hours away, I was unable to get any help to remove my items, therefore the unit was auctioned off. That unit contained many items of sentimental value. 😭😭😭😭
Yvonne G | Overall ExperienceI can confidentially say that every time I went there I had to go to the office because I could never just access my storage.. someone backed up into my unit and I wasn't allowed access for a full month.. there is 0 communication between the staff.. overall horrible experience and I'm never using uhaul again.
LYNNEATTE V | Overall ExperienceExcellent facility and staff, very clean!
Karl J | Overall ExperienceGreat customer service at this location! The agents and management all helped to make our moving experience a lot more pleasant.
Amanda J | Overall ExperienceHad some issues at the beginning but they smoothed everything out and they did right by the customer.
Roberto R | Overall ExperiencePerfect timing all the way through!
Mike k | First ImpressionsStorage unit very nice Uhaul truck ather story Dirty. 1forth tank gas. 300 miles out engin light come on stress full trip not knowing if truck was going to make trip. Then muffler blowing out . That why light came on very loud ride useing more gas . Not happy at all . Truck should not have ben set up for long trip should be retired When dropping off let people know of issues told was normal. Feel sorry for next renters.
kevin f | First ImpressionsGreat experience, office staff were cheerful and pleasant to do business with. If need be I would use U-Haul storage again.
Jeffery R | Overall ExperienceGreeg was great. Help with situation.
BRITTANY C | Overall ExperienceI am so thankful for the when I needed help, you all worked with me and made a really upsetting situation so much easier. God Bless You All
DAVID S | Overall ExperienceUse of card versus key pad was not explained and caused a lot of confusion between several people at the desk
Debra J | Online Move InThe floor of my unit could have used a mopping. Prior use / tenant -- it is a bit gritty. The people /staff were very helpful. The most difficult thing is when I call the local number, it is extremely rare that someone answers. I am almost 100% shunted to the central UHaul number and just have to leave a message. Awkward way of doing business for the customer. Thank you.
Renee K | First ImpressionsEverything was great other than expensive. It served us well for our move and that’s good enough for me.
Anthony J | Overall ExperienceDue to exorbitant price gouging in THIS STATE ONLY .. I cannot in good state if mind recommend this Uhaul as if I had closer or better options , I would have taken them. The staff was, however, courteous & friendly
Janet S | First ImpressionsI Had a good experience with 2 of the 4 employees encountered there. The prices were at an all time high in the decades dealing w/ your company and feel its NO longer considered competitive pricing but gouging!!.. but sadly I'm faced with no other choice than to pay. I also think the amount of emails for me to RATE your company before I even got my truck rented or moved into the room bordered on harassing!! considering I deleted 12 of them in a mater of days and continued to recieve RATE YOUR EXPERIENCE prompts etc via emails & text until I did!!! I even got an email saying I was late on room payment for a wrong room size that should have been deleted from your system and my money refunded or exchanged for the one I actually DID need! I HOPE this is satisfying and you will Now leave me be on the emails & text now!!! I don't have time to play on the computer and prefer my face to face dealings to earn ratings Not an automated forced opinion!!! Thank you - would not rate for exorbitant pricing - sorry!! It's just too high for the 15 other states I've lived in.
Janet S | First ImpressionsProfessional, friendly, nice people indeed.
Denise S | Overall ExperienceVery helpful young lady in office, made it easy to get storage locker rented.
Carol N | First ImpressionsThe storage unit itself was clean, and young lady helped me put me in a very convenient place. I have to say one of the dollies is the wheels were pretty much destroyed, and it was difficult to use, and I was unable to find other ones to use that were better. Other than that everything was great.
John S | Overall ExperienceThe store has no communication with customers. They don’t return call backs and have messed up multiple times. I recommend U-Haul but not the location on kernel road. I moved out to go to another storage facility.
ANNAMARIA R | Overall ExperienceNo one at the local office answers the phone. Customer care center sends emails to local office that are ignored. No one was able to cancel my storage contract. Got Late Notice and Pre-lien Notice for past due amount. I never received a Pre-Lien Notice in my prior 70 years.
robert E | Overall ExperienceAll staff were personable and supportive. Though we lived in another state, the staff was always accommodating when we called. Exceptional service from the staff and the manager!
Phyllis H | Overall ExperienceThe unit was great, the location was convenient, adequate parking, very clean and maintained. However the check-in and checkout process was horrendous. They are understaffed, and typically there is a large line to be helped. That line slowly moves lol. Once you do reach the staff, they are friendly, helpful, and personable. Also, they never answer their phones if you do have an issue so it’s best just to go in person.
Tia B | Overall ExperienceBuilding leaked , ruined furniture. Filed claim , not a bad experience
chuck w | Overall ExperienceLast year was very hard. Your company helped out alot of people and I was one of them. I'm so thankful. Please keep up the great work and continue with helping out our community.
Undream J | Overall ExperienceThe climate controlled facility was brand new so I do not have anything negative to say about the unit at all! Everything in my locker stayed dry and safe through Hurricane Ian! Everything else with this facility was horrible from the first time we arrived to get our storage unit location. The people were too busy socializing to help the 5 people waiting and my 7 min sign in took an extra 30 min. We were in the storage unit from September 10th to June 9th. We attempted to go to the office on Saturday morning to return the key and cancel our unit. They had at least 10 people in the store trying to be helped and we waited for 30 min for assistance until we decided to try and cancel online since this is how we originally reserved the unit. there is not an online option to cancel, we then tried to call with no answer for over 30 min. We decided to try the 800# and they were very nice and said they could cancel my auto payment however they said they had already charged my card as of that morning June 10th. They said I would need to contact the local store to get a refund since I was out before the billing. I have tried every other day to contact this store and tried every number listed. no one ever answers the phone or even accepts voice mail. this location is a 35 min drive and to drive down to see if I can get help in person is a gamble especially considering gas prices today! I have used the number on the invoice for Greeg Herrera locally also. [redacted]
lynn k | Overall ExperienceVery helpful and polite
JOHN F | First ImpressionsI am not had any issues with the U-Haul storage since I've been there. As you can see I was a customer for a very long time. I am hoping that I will be taking care of for the loss of a box of books which was very important to me that was damaged through the hurricane I did not find it until I was moving out of the storage on June 17th 2023 thank you. Continue to do what you are doing and have done I would recommend your establishment most definitely, thank you.
BEVERLY J | Overall ExperienceThis is the best uhaul store I have ever encountered. In-store and yard personnel were friendly and helpful. Their online website was clear and easy to use. It made moving a lot easier.
James B | First ImpressionsWe used this facility for 2 different moves and storage. Could not be more pleased. The staff are very courteous and helpful. The location was very convenient for us in reference to where we were living. We never had any issues with our items being stored there in regards to safety.
Daryl B | Overall ExperienceThank you so much for helping get on the road with a truck and tow. Excellent service all around!
jonalyn y | First ImpressionsI was affected by the hurricane badl. I paid them 1,000 dollars to cover my balance cause I didn’t want them to auction it. I became homeless tried to explain it my situation n they still auctioned it after only owing them like 350 that’s MESSED UP!
lakeysia y | Overall ExperienceI booked a one way U-Haul months in advance along with a storage unit on autopay with the first month free. Perfect. We do the online ride share on the uhaul app and get our U-Haul in Va and drive to Florida. We arrive and it turns out on Thursday’s they close at 7pm and we couldn’t get into our unit because it was after hours and we don’t have an access code or key card. Fine. I ended up coming back the next morning to absolute disorganization and zero training. The woman working clearly knew how to do everything but she was training the new guy and instead of taking us one at a time told him to “just do it”. After fumbling thru the system we were unable to find my reservation #, name, phone, etc despite having the screenshots, confirmation email, and texts literally letting me know my unit was ready up to that day from U-Haul! . Mind blown. We have to create an entire new account like I “walked in” and am then told the large first story unit was not available and I was actually going across the street to a smaller second level unit. I’m being told “it’s no big deal” because “they have an elevator”. Yeah one elevator for this warehouse with my unit being number in the 7000s so yeah. That was fun. Bottlenecked at one single elevator competing with dozens of other ppl also moving in and out of their units. I return back to the storefront because my key card is not working due to the initial folks not processing the part where I have home owners insurance and did not swipe the card on file so it didn’t activate. Fine. The manager/owner then pops out and asks me “why I have an attitude “ . Wow way to de escalate things.. buddy.I tell him he literally has zero clue what is going on and then ahas the audacity to attack me because I’m not pretty and smiling?! He ultimately helped us get the keys activated and I’m literally telling him how frustrated I am unloading this 26ft U-Haul as a young woman and that because of the multiple delays, my help (my brother who drove down with me) to unload from the night before and morning of, had to Uber from this parking lot to the airport and leave to catch a flight as we are now a full day behind schedule. . So there I sit. No suggestions other than to back it into the bay so it’s not so hot. Thanks. Now I literally do this for hours. And hours. And hours. Trip 35 waiting for an elevator .trip 36 waiting for an elevator, trip 37, etc.. I notice a sign on the U-Haul itself advertising same day help. I’m like why? Why didn’t any of the many workers I had interactions at this point not mention this was literally a U-Haul sponsored thing. So I click the website and in 1hour I had two guys there helping me finish. They followed me back to my house and unloaded the rest and I happily paid them to do so. They were the real MVPs of this process.
erin m | First ImpressionsThe young ladies at the front counter that took care of me at 7 AM in the morning when the doors first open were amazing, helpful and considerate
Ryan K | First ImpressionsThank you for solving and taking care of my issue
harold t | First ImpressionsIt is impossible to get someone live on the phone for anything especially when trying to make a payment. I will not use or make on line payments.
ann m | Overall ExperienceIt was a bit confusing after getting the access card that the initial code ceased to work. I provided the men who were unloading the truck the code and they couldn’t get in or out with it. There were two U-Haul staff members present when the two unloaders, myself in the truck and my wife we’re trying to exit and they stood in line with us and did not provide any assistance.
Joe B | Online Move InThe facility is truly first class and the staff is very helpful. I highly recommend U Haul storage.
Richard M | Overall ExperienceThe manager was great, and very helpful.
Larry E | Overall ExperienceI was over booked for both truck, supplies & a storage unit & was not able to pick up or use even though I reserved everything 7 days in advance. I was sent to another location for a truck that was far from my moving location. I had to get a smaller truck which put more mileage on my commute & I had to make 3 trips to a different storage company. This has by far been the worst experience of my life with U-Haul & I don’t plan to use any services in the future or recommend to anyone. There was absolutely no communication from U-Haul prior to my pick up date; no phone call, email, text, letter NOTHING.
Rhonette W | First ImpressionsA nice clean storage unit.
RICHARD D | Overall ExperienceOur unit had a major water breach from hurricane Ian and 90% of our belongings incurred water damage. The roof of our unit partially collapsed and soaked every thing we had in it. And the staff/management did not inform us of the damage.
james s | Overall ExperienceAbove and beyond excellent!
donald h | Overall ExperienceMelanie was super helpful
Marvin M | First ImpressionsOur experience here was very positive. Very clean and an extremely secure facility.
Karen C | Overall ExperienceCouple of gals stuck out as exceptional - the gal in the office, gosh I can’t remember her name, beautiful black female with the best smile! She deserves. “Kudos” or a certificate of appreciation. Lunch something! The second gal who we ran into early when moving stuff is, Phyllis who maintaines the lobby, bathroom, elevator and cleans out the unit when you move out, is wonderful! Another deserving of a “ kudos” lunch or something
Carmen J | Overall Experiencestorage unit didn't have a lock inside, but other than that it's great.
Shawna S | Online Move InThe staff and management were very helpful,had excellent customer support and relationship,only one bad thing was on occasion but not all the time there was lack of communication,overall it was a pleasant experience and I would recommend them highly.
cheri o | Overall ExperienceWe haven’t moved in yet. We will be moving in tomorrow.
Larry E | First ImpressionsGreat staff, Everyone on board has been so helpful
DONNA C | Overall ExperienceIf you advertise you can reserve your storage area, especially at a specific location, you need to honor that and not give it away to someone else. If you worry about someone not showing up or cancelling, put in the reservation that after a certain time period, they will be charged a fee. After driving 20 hours nonstop, it's horrendous to find out you have nowhere to put your property and still have a loaded truck that needs to be emptied. Simple, if a person rents your truck, especially 1 way, they're not as likely to be cancelling their storage.
Jerry U | Overall ExperienceI had a reservation for 9am and pre checked in online. They gave away my truck because I was 2 hours late but I had the reservation for 24hrs. The truck was still sitting in the parking lot when I got there but was told I can't take my truck anymore. Employee who I dealt with was rude.
Thomas P | Overall ExperienceI AM VERY HONOR AND GREATFUL HOW MUCH THE COMPANY HAVE DONE FOR ME AND I WILL SAY THEY ARE THE BEST GENERAL MANAGER AND STAFF THAT I CAN UNDERSTAND AND WILL HELP ME IN EVERY WAY POSSIBLE FOR MY UNIT AND ANYTHING THAT I WILL NEED FOR MYSELF WITH THE UNIT. THANK YOU HOPE
EMILIO D | First ImpressionsMR. GREEG HERRERA, DIRECTOR AND MANAGER OF THE UHUAL AND MR DAVID THOMPSON, THE REGIONAL AND PRESIDENT OF UHUAL IN FLORIDA I VERY GREATFUL TO THE CARING AND FAITH FOR THE COMPANY TAKING SUCH CARE FOR THERE STAFF, FOR MANAGING SUCH EXCELLENT CUSTOMER SERVICE SUPPORT FOR CUSTOMERS GOD BLESS THEM ALL ANGEL'S DO EXIT WITH EXECEPTIONAL GRADITUDE AND LOYALTY AND FAITH. KEEP UP THE GOOD WORK MR. G.HERRERA AND MR.D THOMPSON. HOPE
EMILIO D | Overall ExperienceNice employee
Thelma N | First ImpressionsThe facility was always clean and well lit. The staff were always helpful and pleasant. Nice new building, too.
William H | Overall ExperienceThere is a serious roach problem
Courtney H | Overall ExperienceI was told there would be a lock in the unit; there was not . I do not want to be charged for something I did not receive. Also, there are 3 keypads to get in. I had to go to the office to get someone to help me. That person was very helpful.
Ramona P | Online Move InThe entire experience with UHaul was terrible, The facility was dirty and the staff was rude. I would never rent from this location!
Priority M | Overall ExperienceWe had a lot of trouble with our gate access card in the beginning so we had to go back and forth to the office a lot until it was finally fixed. After that, everything was perfect.
Lindsey H | Overall ExperienceI moved in a day after “move in day” and I was confused because I did not have a lock inside my unit instead I had a rodent trap box. And there was a tag that on the unit that said it was move in ready so whoever prepared the room did not leave a lock for me and my items are now in a storage unit with no lock.
Widline D | Online Move InVery knowledgeable staff and so convenient for us!!!!
Reynaldo R | First ImpressionsOn move out date of 1/01/2023 at the entrance door there was water (wet) on the corridor
david h | Overall ExperienceRoachs in the units and the staff was very disrespectful. Complaining about their job and their own management. Cursing while talking to me about my rental. I was hoping for professional employees but instead was treated like trash and they would rather talk bad about their managers while I’m at the counter than help me. Very disappointed.
Christopher M | Overall ExperienceUnit leaked lost three quarters of my stuff and the insurance they have for is a pain. Not sure how much I'll recover. Some of the things lost will never be returned with money. Somebody didn't check the roof.somebody didn't use a humidity detector.somebody didn't manage the building maintenance.i trusted them with my keepsakes.....and.....I paid rent for the loss!
wanda c | Overall ExperienceGreat location, great service!
JUAN G | Overall ExperienceGreat location, great service!
JUAN G | Overall ExperienceI had two drive 4 hours just to show a copy of my drivers license . This is not acceptable with all the technology that is available today .
Mindy O | First ImpressionsI don't think its fair that the storage units are not prorated. I moved out with almost 2 weeks left and they wouldn't refund that amount. Yet they will rent it out again immediately and make double the money now on the unit. Seems shady to me.
john l | Overall ExperienceUhaul in ft myers is a horror show it need serious help
Katy M | Overall ExperienceGeneral Manager, Excellent; Assistant Manager, Poor Customer Service!
CW W | Overall ExperienceOnly problem found was on the security side in that our codes were issued and then a move to magnetic cards was never announced . Now this is not a bad thing for our possession as no one could enter but a small gesture to tell your customers ahead of time through the same monthly e-mail would have made the whole thing seamless and looked at brilliantly.
STEPHEN R | Overall ExperienceEveryone we spoke with was extremely caring and tried very hard and to assure we were well taken care of I will definitely recommend them to others.!
Dorothy B | Overall ExperienceThe entire staff at the Fort Myers location was very helpful, friendly and professional.
Dave G | Overall ExperienceEveryone has been so kind !!
Liz M | Overall ExperienceVery nice, accommodating staff and manager.
Sarah G | Overall ExperienceThe hours were not good the people in the office were not that smart renting a vehicle even when you had a reservation was a nitemare we check out of the unit dec 3 and they charged us for the whole month which i did not think was fair I would like someone to call me to discuss these issue [redacted]
Katy M | Overall ExperienceThe employees went above and beyond in helping us secure a bigger storage space. Highly recommend this location.
Sarah G | First ImpressionsMy only complaint would be the front desk checkin girl was a little under knowledgeable on what floor and no map to find my unit that said I was relieved it worked out so well in just 15 minutes time. Thanks u- haul I will be recommending you to all I know. Online booking was the best for me.
Nick A | Online Move InKudos to the lady that keeps the bathroom spotless in the storage building. My only suggestion to her was that you put a hook of some kind in the restroom for the ladies to hang their purses on (rather than having to set them on the floor). Overall a great facility!!!
Kathy V | Overall ExperienceGood
JORGE G | First ImpressionsA reservation made for a storage unit equals maybe a unit will be ready for you, or not, more likely not. Then you have to call around to locations to find a unit, but after 3 rings the call gets transferred to the national customer service. Then they tell you the location has an open unit. Then you go to location and there is no open units. Then you find a unit at a location but the website the Uhaul employee uses daily is not working.
Lawrence S | First ImpressionsFue fácil el proceso de rentar un espacio de almacenaje y la atención con respeto y exelecia,, muchas gracias U-haul.
Marisol S | First ImpressionsAttempting to rent larger unit, was told had to reserve online. Did so went into the office to rent reserve unit and advised no units were available. Advised the clerk and on duty manager that there were at least two open units. Told didn’t matter that we had an reservation online and they didn’t have any openings. Said it was first come first serve. Told me corporation didn’t know what the had available, but the only way you could reserve a unit was by corporate web site. We went to another facility who took our reservation for the larger unit.
DENNIS M | Overall ExperienceAlthough the lady at the desk was VERY nice and calm, the manager was very frustrated. Apparently, the call center was renting out units and providing contracts for units that were not actually available (Due to Hurricane Ian). We were not able to get the 10X10X10 unit for $149.95/mo wit the free month for renting the truck thru the same location, we were contracted for but we were able to get an available 10X12X25 unit. What was aweful about the experience is that we not only had to pay $220 for the larger unit vs getting any compensation for the inconvenience, we also were not provided the free month for renting the vehicle as promised. At the time, I had been in the office for well over an hour trying to figure it all out while my husband and our friend had started to unload in the building where we were supposed to have our unit (climate controlled). Once I paid for the larger (non-climate controlled unit), we had to load the truck back up to then drive it and re-unload it. There is some VERY expensive furniture in the unit that should be in a climate controlled unit. Ultimately, the call centers should know what units are and are NOT available at any given location to avoid these types of issues in the future.
Laurie C | First ImpressionsThe woman that waited on me was superb! The guy that hooked my trailer up was friendly and thoughtful even after Itold him I was upset for waiting 30 minutes while 2 people came after me, and were taken care of first. It was busy and returning uhaul vecles eere beeping at me to m9ve so they could return their truck. So I moved up to let them in, but then I guess no one looked for me when they returned. I walked around 3 times but never saw anyone until 1 person dropped their trailer off and was helped, then another person picked up their trailer while I was still waiting. It was busy & I het it, but I still had to wait over 30 min.
Richard B | First ImpressionsCouldn't be happier with staff and facility, first rate! Great job!
Karl J | Overall ExperienceProvided excellent storage option after my home flooded in Hurricane Ian and I needed somewhere to store my remaining belongings while I found a new place to live. They offered one month free due to the storm, actually putting their money where their mouth is. Something you don't see all the time with larger companies. It was much needed and appreciated. I would definitely use again!
Stephanie W | Overall ExperienceOther than the monthly cost of the storage unit which is a little bit to high. Everything else was great. Thank you for allowing me to use your space. Sincerely, JimCotyBrown
jim b | Overall ExperienceThe girl who helped me was amazing, don’t have her name but Im sure you have a way to find out, she was so polite and helpful!
Jacqueline C | First ImpressionsThanks for U-Haul for keeping my stuff safe and secure.
Tabatha D | Overall ExperienceI make a reservation when I get there they give my reservation to someone else. They have to look for some other choice when I got to the storage it was horrible the ceiling was falling. I when back to the front desk after 3 hour of waiting for them to set me with some other one they want to give me one in the 4th floor with no elevators working at the end I just have to cancel. Three hours there for nothing really bad organisation. Non profetional staff not a clean place I will never recommend uhaul to no one 👎
Evelyn S | Overall ExperienceGreat service! Storage units very clean. Temperature excellent! Would highly recommend!
George B | Overall ExperienceExperience was terrible. They rented me a unit that was still occupied and weren’t willing to help me find another location with an available unit. They also over booked the trucks so I didn’t get to rent one even though I had a truck and storage unit reserved for weeks.
KYLE M | First ImpressionsStaff was was very friendly, and helpful
William T | First ImpressionsOur unit had severe damage from the hurricane where are the roof caved in and flooded everything in my storage. The office staff was not helpful they wanted to argue that there was no water damage when it was apparent and all of the insulation was hanging down in the unit. Although my unit was paid until October 31st I had to move all of my damaged items out and find a place to dispose of them and then Salvage what I could into a different unit on October 28th. When I returned at 7:00 p.m. that night to get my last truck full of items I was locked out and could not get into the facility and I could not put a lock on my storage to protect what was left in there. I tried reaching management and they did not return my call to give me access which I did not understand since my unit was paid for through the end of the month so I should not have been locked out at the gate. When I return the following morning I discovered that someone entered my unit and stole a lot of items that were left there. The management said they are not responsible for that because they do not consider it breaking and entering since I did not put a lock on my unit. Ironic I wasn't able to get in to put a lock on my unit because I was locked out at 7:00 p.m. and the office notified me that they were not able to look up anything on the security cameras to find out who got into my unit because the cameras are not working on that part of the property. How convenient
Ivan W | Overall ExperienceFirst. Reserved a 10x 20. When i got to the unit it was a 10 x 10. Was NOT told I had 2 adjoining units. Never was given my free lock, and this is a biggie-wasn’t given akey card. Standing there locked out!!!!! Stuffed first unit to the rafters because I didn’t know I had 2 units. Not enough room.
bill t | Overall ExperienceStaff was very helpful and storage unit was spotless!
James S | First ImpressionsEveryone at this U-Haul location has been so amazing and helpful in the aftermath of Hurricane Ian. Greeg, the owner, has been especially awesome — he had his store up and running while navigating power losses, internet outages, and who know what else. What a wonderful team of wonderful people!
Jason Z | Overall ExperienceWas put in the new building. There was a problem everyday . Doors would open. System didnt work. Alarms went off all the time. Doors in Garage wouldnt work. The repair guy was there everyday...when i wanted to down size they would'nt give me the size I wanted. This was right after I had spent at least 3k with uhaul over the last month. I went elsewhere
david j | Overall ExperienceNarrowly got my stuff into storage before the “hurricane hours” 5pm close. Was advertised on the website that the storage was open until 10. No one mentioned it when I got signed in. I work 9-5 and I’m going to have to figure out times to get my stuff from there.
Jack M | First ImpressionsThe staff went above and beyond to ensure that I was able to get what I needed. They patiently answered all my questions and I was ultimately satisfied with the outcome. The reps were doing an excellent job even before the owners came out to check on things. (They had been in the back checking each unit and the grounds.) The owners were also on point, ensuring that everyone was satisfied.
Andrea S | First ImpressionsEverything went smoothly during a very difficult time (aftermath of hurricane(
Richard M | First Impressionssome of the staff may have needed some more training. Seemed to be unclear on how to complete transactions without asking another employee to assist. But this was during frenzy of hurricane Ian so I will give you a pass on this one! Good luck.
Kathy V | First ImpressionsMimi was awesome . She was nice, compassionate and helpful. She helped me change the reservation and did so with cheerful helpfulness. I needed this as my houses were destroyed bi Ian. Thank you> I hope I have her name correct.
William O | First Impressionswe made a reservation when we went to get the vehicle they did not have what we reserved worst experience ever what a way to run a business unbelievable you all should be ashamed of your self's to do that to people never again ever and I'm sure I wont hear from anyone because I saw that you just don't care
Katy M | First ImpressionsDid not have any trucks even though we had reservations, we reserved a 15x10 storage only had 10x10, only one elevator, took 15 minutes to get onto it. Chaos to say the least.
Patrick R | First ImpressionsReserved a 10x15 unit weeks ago after talking to someone to confirm it disappeared out of the system, rebooked it again 3days ago after funding oilit ither was gone. Get to store to find out that they didn’t have a 10x15 that I could take a 10x10 or 2 5x5 closets!!!!! Are you kidding me same happened to the next customer, agent said units were being triple booked, now y’all need to compensate us with something like our next truck or trailer rental free of charge. This changes the pland because we now are 5 ft, and have to make changes. Daniel and the guys hooking up trailers were very nice and polite might I add.
Jacqueline C | First ImpressionsEveryone at Uhaul has been AMAZING!! I rented a truck a few days before hurricane Ian to move, and my storage unit originally booked not with Uhaul was damaged so i couldn’t move in. Uhaul representatives were so empathetic about me extending the truck reservation until i found another place in fort Myers. We finally looked at the Uhaul storage units which were the best option of all! Alexa helped us with our reservation onsite, where she remained calm and professional during such a stressful situation with customers firing questions to her from all angles. Then Phyllis was manning the storage entry doors to help with directions when new renters pulled up and offered assistance with their belongings. You can tell this specific Uhaul location’s associates really care, but Uhaul as a company in general has gained a loyal future customer from my family and I after the compassion they showed all of their clients during hurricane Ian. Thank you!
Nancy G | First ImpressionsFirst they told me that it didn’t matter what reservation I made because uhaul corporate didn’t know what units they really had available! My home was destroyed by hurricane Ian! I reserved a 10x15 but they didn’t have any and I had to get a 10x10 on the 3rd floor,which won’t fit all my belongings. The girl at the counter was smoking a vape and very unprofessional. I was told on the phone I did not need insurance but there they told me I had to or they would not rent to me. They said corporate doesn’t know anything for they are in Arizona and we are in Florida
Sarah W | First ImpressionsGregg was super kind and helpful!
Jack D | First ImpressionsNo power, no internet, no phone service, and they still got the job done. Very thankful for their service in a difficult time after hurricane ian. The storage facility is excellent and the people there are a great asset to our community. Thank you.
Brian B | First ImpressionsNeeded a storage unit in Ft Myers after Hurricane Ian. Due to no internet, etc, I walked in the store and the young lady waiting on me did all the work very professionally and friendly….thank you so much.
charles r | First ImpressionsI could not access my unit to put stuff away. Had to have the U-Haul truck for another day.
WILL M | First ImpressionsWhen I hit there to unload my storage area had stuff in it and was locked. It took an hour to figure out this situation and I had to pay my moving guys extra money to wait in the horrible heat to get another unit. They were out of my size but gave me one bigger and said I could have it for the smaller unit price(10x10) Now because of the hurricane I can’t reach them or get my stuff. I don’t know if my stuff is ruined or not. No one answers my calls)
Patricia J | Overall ExperienceLeaking from. The ceiling ruined my stuff.
Ido R | Overall ExperienceMy experience has not been the greatest at this location. Issues with my unit leaking. Had to physically move to another unit and a lot of my property was damaged. Found out a month later that even though I was moved to a new unit and given a receipt that I was not actually moved into the unit. My access for entry was deactivated. I tried working with Ashley on 9/7 who kept asking for a unit number and was not interested in trying to help solve my issue. She was more concerned with having to finish her test and online classes for U-Haul. Multiple attempts trying to reach out the manager listed on the door and never received a email or call back. After walking back and getting into my unit to show proof it belonged to me, I worked with Ms. Lawson who was very friendly and seemed interested in trying to solve my issue. She did have to get help from Adam Anderson and he approved one month free due to the error. But he also repeated that the month would be free a total of 6 times. (Making me feel as I should just not complain and be grateful). Overall this experience from the leak, damage and treatment of the unassigned unit, panic of not knowing if my property was still in my unit, having to prove it was my unit, being charged for the unit I moved out off and being treated like I was bothering Ashley because her test was more important than helping a customer, made me really loose faith in U-Haul and it's ability to treat their customers with care and respect. My hopes in providing this feedback is NOT to get anyone in "trouble", but to make your team embrace their responsibility and empower them to act as a good corporate citizen by continually improving the customer service experience. It takes one team member to step up and make changes and challenge their teammates to do better. These minimal changes may seem short term but each change can make a long lasting impact not just for customers experience but also for U-Haul sustainability!
STACY D | First ImpressionsAbsolutely horrible experience . Would never return
Ellie M | First ImpressionsEmployee said my reservation for a 10x20 unit could not be located. The she rented me a 10x15 which ended up having a lock on it. Then she rented me a 10x10 which was not what I wanted due to small size. Horrible experience as I was walking around the storage propertyes going back and forth to the office. Employee does not know what she was doing. Looking for another place to transfer.
Amalfi S | First ImpressionsEight years ago when I moved here from Detroit Michigan I needed to store some of my things due to the fact I am in a apartment, my things were always safe the facility was always clean I felt no worries. But now I am having a townhouse built by Lennar builders and I will have a room enough for the things that I had stored at UHaul.
PATRICIA B | Overall ExperienceThey are lazy, very unhelpful and the truck had steering problems
JAMES B | First ImpressionsVery helpful and pleasant.
Scott R | First ImpressionsI had varies issues
Melissa C | Overall ExperienceVery helpful
Gary L | Overall ExperienceEn esta instalación fueron bien amables., el servicio fue bueno.
Deneb M | First ImpressionsVery friendly and helpful.
Susan M | First ImpressionsI asked if there was a lock in the unit and she said no you need to buy one. Then I got to the unit and there was a lock.
Sherry C | First ImpressionsNo issues..all was and went well
PABLO C | Overall ExperienceVery helpful and nice staff
James P | First ImpressionsThe only issue but was a big factor is the units are so close to each other we couldn’t exit dines there were 5 cars right at the entrance / exit that were blocking everything! Should be enough space for trucks on both sides and a lane to pass or have different exits set up. This was VERY frustrating. The staff was wonderful!!!!!
Christine M | Overall ExperienceThe woman who took care of me was rude without customer service criteria.
FRANKLIN D | Overall ExperienceThey actually saved us from a uhual scheduling error. U haul had scheduled a storage facility for us. When we arrived at the other facility they said they dont store . They facility gave us a unit without being reserved. It saved us alot of frustration.
Dwayne L | Overall ExperienceMuy buena
Lazaro B | Overall ExperienceHi my deposit I not take she not payment my two week of deposit that not good the u- hual own me two week thank
EDWIN C | Overall ExperienceThank you
Luis M | Overall ExperienceThere was a hole in storage unit #126, van body style at the Kernel Circle location in Fort Myers. Went to move out the other day and a bunch of my items were wet. Not happy.
Christopher D | Overall ExperienceDelila was outstanding on the phone and in person. She is an exceptional employee and customer service she provided exceeded my expectations.
Gulf P | First ImpressionsNone necessary at this time.
RONALDO S | Overall ExperienceEverything was great. I made an early morning visit and the lights in my unit were not working. The unit next to me did work. If you could check that it would be great. Thank you.
David Z | First ImpressionsWish I had moved closer rather than further. This is a very well run center. One of the company’s best. They all deserve a raise
Sheila G | Overall ExperienceThis location has the most awesome office staff. Extremely friendly and understanding. I have worked with Zola on multiple truck rentals and storage. A class A professional. I highly recommend !!!!
LAURIE A | Overall Experience1. Very difficult to access the space because of layout and rental vehicles/gate. 2. I was assigned 2 different spaces that were already occupied. The computer information did not match the reality of availability. Both times I unloaded and moved many boxes to both occupied spaces, and had to move/reload. 3. The whole experience was bad so I canceled my reservation and asked to be refunded all money and did not rent the space. You really need to have phones in the units to communicate with the staff up front. It was very difficult to exit the gates and navigate around the congested footprint of the facility every time the units were not available. The whole experience was beyond frustrating .
Alisa D | First ImpressionsStaff interaction was positive and helpful. Storage unit clean and accessible. Security seemed good with card key access in and out. My only complaint regards getting a human on the phone from out of state. Was not always able to use online communication to achieve desired outcome.
Marty T | Overall ExperienceI would like to take the time to thank everyone for being so good to me.Zola was extremely helpful she definitely went above and beyond to help me with all of her might and for that I'm very grateful.Thank you
Crystal C | Overall ExperienceIt was convenient until I moved to Cape Coral or outside still have my spot there and was very affordable I'm sorry I moved out
michael v | Overall ExperienceFix front gate code. Buttons are in gibberish. Looked Arabic . Please fix asap
ALEXANDER R | First ImpressionsMy parents moved into the storage facility today, Jan 11th after having reserved the facility online. When they arrived, they were greeted by the rudest and most condescending agent ever. She lied that our reservation was not there, so we had to show proof. She insulted my mother and called her names. She then acted like she could not find any other details of our reservation and forced us to produce written proof. She failed to explain anything about how to find our storage facility and was rude again when asked. The moving help ultimately had to guide my parents around the facility and help my parents find the unit. I am extremely disappointed in this customer service and she truly seemed to hate helping customers. Had I not already made these reservations and requested moving help, I would have told my parents to leave immediately. I question that my belongings are safe with staff like her in charge. I wish my mom had caught her name, but she was working on January 11th at 7am. I have never left a bad review but her behavior needs to be addressed.
Shalom C | Online Move InThe door on our storage unit is broken
Ivan W | First Impressionsaccess to the unit should be at least until 10 pm daily
michel l | Overall ExperienceThe only thing is that the storage size I reserved was not available. I took a smaller one.
SANTIAGO M | First ImpressionsI showed up, presented my reservation and was told that there was truck. Employee did not offer any alternative, nor did she tell me that she would speak with her manager. I went outside and there were many trucks sitting there. Only after I saw and the trucks and became angry did the so-called owner tell me he had a truck. Then I had to wait 20 minutes for the truck. Will NEVER rent from this location again and will tell everyone not to trust a so-called reservation, because it is meaningless.
CHARLES S | Overall ExperienceReally nice people. Very considerate and helpful. Definitely would recommend!
Carol C | Overall ExperienceThank you Andrew for everything and you have a great staff in the office also the staff you have for the rentals everyone was very very helpful and polite. God bless and happy holidays
MARTIN R | Overall ExperienceMovers Chris and Percy were awesome! Very professional! Would recommend everyone call these two guys in the future. Thank you!
MATTHEW D | Overall ExperienceMy unit was hard to get to because of various trailers and equipment in front of it.
Robert L | Overall ExperienceThe truck is in need of repair. Steering is loose and the fuel gauge didn't work.
James B | Overall ExperienceNever really got a chance to move anything in, due to my schedule. But overall nice staff.
Gerald B | Overall ExperienceThe facility on kernel was great. But this was after a fiasco with the location on Cleveland Ave. I pre reserved a unit over a month ago and the facility gave that unit to someone else, directed me to a new location and only unit was more $ than my original reservation.
Sarah M | First ImpressionsGood customer service I will be renting again
Charles H | Online Move InZola was terrific in resolving our crisis and all others were helpful as necessary. Thank you.
timothy s | Overall ExperienceAnts have envaded my storage space i brought it to uhaul attention twice and nothing was dome about it. Also i move out of my storage unit and had to move all my things back to ohio from Florida and they took $200 from me and refused to give it back even tho i was moved out. Which also put me in a bad place in traveling. I was stuck in georgia for like 3 hours. They gave me a flawed truck i had to fix the wipers several times on the truck til eventually it couldnt be fixed anymore and i had to pay to replace it. Which also took from my gas money. On top of all of this the gas tank was not on full at time of pick up and the owner/manager of the location was very rude and very non understanding.
CHRISHANA W | Overall ExperienceUhaul don't keep the reservation. This happens twice with size storage and the dolly rented.
Maria c | Overall ExperienceThank you for all you do to keep the storage areas safe and clean. Staff always friendly and very helpful. I will recommend you highly for your great service. C
mary c | Overall ExperienceVery nice, professional
Mary S | First ImpressionsHad an oil leak from another unit next to me. No one did the thing after a month of complaints about it. Still oil on the floor after I cleared my unit out. Made me buy one of their specific locks instead of my lock because it’s “more secure”. Well it’s my insurance covering my items so Uhaul isn’t responsible for the stuff it it gets stolen so they shouldn’t dictate which lock I can and can’t use.
scott M | Overall ExperienceGreat experience.
Tina M | Overall ExperienceAndrew was efficient with a speedy checkout.
Diane L | Overall Experienceroof leaked
Todd L | Overall ExperienceWe were checked in by Zola. She was very quick and super friendly. Earlier in the morning (1 hour earlier) I spoke to CS about changing unit sizes. CS told me that everything was changed and we were good to go. They verbally confirmed that the old unit was no-longer on my account and the new unit size was reserved since they only had one left at this location. Zola discovered that CS reserved the new unit size but also activated my other unit. Zola was able to quickly fix the CS error and made moving in easy. The location is super packed with equipment but it is obvious they work hard at keeping the area clear for loading, unloading and maneuvering your vehicle and equipment in and out of the location.
Steven C | First ImpressionsPoor access to storage units can barely make it to unit.
joshua f | First ImpressionsA couple of mishaps, the manager Andrew is awesome and makes them right but the issues were still enough to not want to use them again. Andrew has his hands full.
Leslie A | Overall ExperienceI booked a 10x20x10 confirmed on the website, and when I arrived they did not have any available. I had to get a much smaller unit.
Adam D | First ImpressionsZola was a superstar and helped resolve the end of our journey. All others served terrifically, also. Thank you.
timothy s | First ImpressionsBuildings could not keep humidly down
Bob A | Overall ExperienceNo problems and great services and great future for all and excellent customer service support when I needed no problems I am proud and grateful for been there for so many years and I am still still with you thank you for the staff and general manager and Dave Thompson how can I forget. God bless America.
Hope D | Overall ExperienceI was your customer for many years. When I first rented two units you had a couple: Manager and his wife who were wonderful and great people and very helpful, same as a very nice Cuban Lady. Then you remodeled and changed management, this time the manager, Jeff was OK, but the guy at the counter, a tall white guy had a very bad atitude, and treated me as if he was above, I don't know his name but most of the people that was at the Colonial Blvd facility under Jeff had that kind of attitude, and also look horrible (white trashy). Then you changed again for a new manager, I was told Jeff was moved to a brand new facility, I hope he has better hiring practice. Under this present management, the air conditioning is kept too high, it must be around mid 80s, very hot and I had lots of clothing and home lingerie there and in rainy season can get mildew. Thus I decided to move it to a different company which is even a little cheaper and have great maintenance. During my moving, I had to rent several times trucks, because I had lot of stuff and wanted to organize it neatly at the new place. Upon returning one of the trucks, stressed & tired as I was, I was received by a black guy outside to receive the truck under a tent, it was a very large truck and I was afraid of hitting one of the tents legs, I was only 6-7 feet from it and I told him my concern. He answered so nastily that the young man who was my moving helper said to me: "that guy sounded like he wanted to eat you alive, like an angry dog barking at you". So I did my best and brought the truck under the tent, and then went to get my own car to load a few things that I had in the truck & wanted to take home, yet...I was so distressed that upon making a turn on the street corner I went over the curb and the side of my right hand side of the car was hit and fell out broken irreparairably. I showed the manager later & he said he couldn't do anything about it because it was just outside of your premises, this accident is going to cost me approx. $500 or more, out of my own pocket because I cannot afford my insurance to go higer. ALL OF THIS COULD HAVE BEEN AVOIDED IF THAT BLACK GUY RECEIVING THE TRUCK COULD HAVE HAD THE COURTESY OF DRIVING THE CAR A FEW FEET UNDER THE TENT, OUT OF COURTESY FOR A LADY IN DISTRESS, AND AN OLD CUSTOMER, OR BE POLITE AND NICE TALKING SO HE WOULD NOT GET ME SO DISTRESSED. Also, at the counters there is only person assisting customers and prospect customers and sometimes not even one, we have to wait until that person comes from outside, and waste our precious time, specially when we are paying helpers per hour and also renting the truck per hours. Oh, and again, after returning the last truck a white man around (25-32 years of age) in charge of receiving the trucks, had exactly the same attitude yelling/barking at me as I was there waiting to bring the car towards the tent. and to put the icing on the cake: the shock I got when I rented the last time a truck is that I thought I had paid for a whole day (24 hours) and the guy told me it was only for 6 hours, because he had it reserved after those 6 hrs. for someone else, and I had already lost an hour waiting to be assisted and done the paperwork! So you make 2 days truck rental pay out of one truck in 24 hrs? !!! That is not proper and it should be reported to BBB. Which I might do if I do not get a retribution from you. For all the reasons above, I will not recommend your service to any of my connections. My recommendation is that you scan well the people you hire, have enough employees to cover the services you offer, I see the girls at the counter do not last long because is too much work for one person to handle, and the guys are very nasty and do not present themselves with a professional look for the job they perform. Like I said above: the managers are ok, and except for 2 clean cut young boys, one Latin and one American, the rest are frankly gross! I complained to the manager
Thais P | Overall ExperienceCustomer service was excellent both for getting storage and trailer drop off.
Tina M | First ImpressionsStaff was excellent. Very helpful. Super busy. Only negative was rain got into the unit.
david b | Overall ExperienceAll great! Thank you
Eric H | First ImpressionsOriginal lock was mysteriously cut off of our unit and there were no answers for us because our trailer was blocked from view on the cameras. Front desk staff was often unhelpful.
zachary A | Overall ExperienceThe computer system crashed during one of my visits but this was not on the staff’s account. They were very helpful throughout that experience.
DOLPHY C | Overall ExperiencePlease add extra staff to help out in the lobby when one representative becomes extremely busy. Overall, my thank you for everything.
Rasheda A | First ImpressionsMuy bueno Y el personal muy amables y agents grasiass
GILBERT T | First ImpressionsThey took care of my belongings for over 3 years. Thank you for your excellent service and great facility.
Wanda N | Overall ExperienceEmployees were very helpful and personable.
Eric L | Online Move Inwell maintained and professional
Brian S | Overall ExperienceStaff was exceptional went out of their way to help me out!! Never had better service it was above and beyond!
kathleen w | First Impressionssome of my stuff got storage because you guys want me to use a effin disc lock on uhual that is easily to pick
deric R | Overall ExperienceAll my needs were met, if I had a problem with anything someone was there to help with my concerns.
Brian H | Overall ExperienceThe layout of the parking area and storage area are not very friendly for a 26' uhaul. I understand that you cannot change that now but, there are trailers parked in the driving area that could be moved to help with the turning/maneuvering of a 26' uhaul.
Leslie A | Overall Experience45 minute wait to get storage area assigned and then we were assigned the wrong size unit. Had to go back and wait in line again! We got a nail in our tire and ended up having to replace the tire.
Robert D | Overall ExperienceExcellent costumer service
Abraham B | Overall ExperienceSome of the staff very helpful. Office staff assigned a unit that did not suit my needs and I had to change it. Office staff had zero regard for COVID19 precautions. Field staff were very helpful. Also, i had an add on charge of $40+ that I need clarified.
Beth E | First ImpressionsThank you for everything.you guys were great to me
JOSE H | Overall ExperienceThe people there were great.
Brian Y | First ImpressionsAndrew was great!
Tom M | First ImpressionsClean and very friendly and helpful staff. Manager is doing and outstanding job.
james d | Overall ExperienceThey helped me at each step, and made a complicated day run more smoothly.
Bonnie B | First ImpressionsPut a lock on my storage after I paid in my name wasn't on my storage that I paid for
Tameka J | First ImpressionsGreat communication and that’s the most important segment in the business world! 👍
Vladimir P | Overall ExperienceThe unit had a zip tie on it when I arrived, which is fine except it was not easy to “pop off” as the office told me and I did not come with scissors. The lock that was supposed to be in my unit was also not there so I had to go back to the office again to retrieve it. Otherwise the unit was prepped for move in and the online process was great.
Michelle B | Online Move InI wanted the largest climate controlled unit they had. I reserved it by phone so they said it would be a 10 x 30. The men started unloading my furniture & said that it was not air conditioned. Went back to the office & got 2 10x15 units. The men had to put my stuff back on the truck & start again. Girls in office need more training. Not happy with their service. Very slow & seemed confused.
Steven L | First ImpressionsFound leaves and "garage bugs" continually being blown under the door and depositing on boxes and items inside the storage unit. My unit was 5×10 , with door the widest part so I had to bring a broom to sweep off the debris each time I came by.
FRANCES W | Overall ExperienceExperienced nothing but trouble in Colorado before moving to Florida. First, the bad - reserved getting a hitch installed (in Colorado Springs, an hour away from our home) and then a 4x8 small trailer to take some personal items for our move approx 2 weeks out of our leaving Colorado. Then get a call the day before my hitch installation and they have to reschedule due to no hitch onsite. This happens on a Monday one week before we leave. Then we get a call the next day saying still no hitch and we must reschedule again. This time for Friday. But they agree to install part of the hitch assembly they do have on Wednesday and I drive 2 hours to get that done. Then we get a call saying our trailer is not available and no trailer available for the time we need on the entire front range. Time to panic. I called UHaul myself and find a bigger trailer (5x8) avail in Aurora, Co and reserve it for a Saturday after the rest of the hitch gets installed on Friday. Aurora is a 2-2.5 hour drive one way but at least it's available for Saturday. Thursday get a call from Colorado Springs and the hitch didn't show up scheduled to install now on Friday. Guaranteed it would show up Friday aftn so resked for hitch install at 7AM Saturday and then drive to Aurora to get trailer. Now Aurora calls and says the trailer is not available but they have one for me in Salida, an approx 3 hour drive up in the mtns from Aurora UHaul. Desperate at this point, I agree to go get it. Now for the good parts. The installation person in Colorado Springs installs the rest of the hitch EARLY Saturday morning and discounts the hitch install a little for my inconvenience. Good customer service although imagine my nervousness during the entire experience. The movers will be at my house Monday 8AM promptly and I needed this installation and trailer rental to go smoothly ahead of the moving truck showing up. I then drive up in the mountains to Salida to get the trailer and the people there could not have been nicer along with a TRAILER available for me. No discount or compensation for my inconvenience but I'm not expecting anything from UHaul. I finally get to my home Saturday aftn with a hitch and a trailer despite UHaul's causing me major inconvenience and headaches. The move proceeds smoothly and UHaul's location in Florida goes smoothly and professionally. No, I cannot recommend UHaul for your moving needs as it relates to Colorado locations. They could care less about having the customer change their schedule multiple times and drive untold hundreds of miles to get their services. No letter of apology, minor compensation for my inconvenience and major miles driven and time taken away from my move to get their services. Florida UHaul experience went well and I CAN AND DO recommend their location for their professionalism and organization.
Bill O | Overall ExperienceThe temperature was 94 degrees in the climate controlled storage area. Too hot and humid for "climate Control". Is the a/c broken?
Renee R | First ImpressionsGreat place, clean, lady associates were friendly and professional
Kathy G | First ImpressionsThe only negative thing I have, was that I signed up for automatic payment and that did not happen. I pride myself in having a good credit rating, so to my surprise, when I got a late payment notice, I was disappointed. But getting the payment done online was easy. My over all experience was great. I would recommend this facility to anyone .
Jeff H | Overall ExperienceMoved out June 20th, 1 day before the free month expired. Checked out with Jerry Emanuel, said he would check the unit and send my final receipt. Now I am getting pre-lein notices. I went to the office and had them check out my unit and give me a receipt as Jerry was not there. Now I received yet another lien notice on my unit I have not been in for almost a month. Plus, the so called climate control was almost 90 degrees every day I was there. This place is a joke and would never use this or any uhaul storage facility again!
Douglas N | Overall ExperienceOnly had one problem when a microburst lifted the roof over our unit and some things were damaged and soaked. Employees helped by giving us new boxes and moving us to a new unit. The claim process was too complicated so we didn’t get any compensation.
Lorena R | Overall ExperienceNot a very good experience at all! My storage unit was directly in the way of incoming/outgoing truck traffic and was constantly blocked. I was wrongfully charged $120 for apparently not dropping off one of the 26 ft trucks that I rented in the wrong location...error on U-hauls part. Why in the world would I go to St Francis when my unit is here and I live in Cape Coral? The lines inside the store were horrendous! OMG...you seriously need more staff members. Your facility is GROSSLY UNDERSTAFFED. And to try and contact someone by phone????? Good luck! I moved out of the location on July 2nd, 5 days before my move out was due, and verified it with 2 staff members. Apparently was not closed out in your system and at 1 am in the morning, 10 days later, was charged a late fee and full months rent! Was attempting to load a very heavy item into a 4x8 trailer myself....not a single staff member of your facility offered to help me. A staff member from another facility just happened to arrive and saw me struggling and asked to load it for me. The only good note that I have is that most, but not all, of your staff members were friendly. Alexis was able to resolve my move out issue and corrected the error. Kudos to her! Thank you very much!
Lisa J | Overall ExperienceEmployees parked their cars in front of my unit constantly and would have to go inside and ask them to move their car to access my unit
Dimitri L | Overall ExperienceI would like my $15 credit for providing a card that you can bill monthly as offered on the back of my bill. Late payment fee waived if auto pay is allowed.
lisa p | Overall ExperienceThe staff was courteous and accommodating for my family' s needs and professional.
Mavis A | Overall ExperienceI believe that you have the best the general manager Jerry Emmanuel and Alicia, Steve, and others that are very kind and very cordial I been in the colonial blv. Storage changing my list unit's since 1997 I can actually write a book I can tell that your manager in all honesty is the best and excellent general manager God bless all and God bless America. I having been at allbut with there help when I pay my monthly unit's I am happy to see the excellent service that they give I he will stay thete until retirement if I didn't fight my cancer I can do anything thank you having good people working for the company like this thank you again.
HOPE D | Overall ExperienceRecent changes have made turning around large vehicles often long wait times due to traffic.
alberta f | Overall ExperienceI had made a good experience with this company.
Sam B | Overall ExperienceShout out to Deasia in the office, she was amazing !
JONATHAN C | First Impressionsthe cost savings of public storage and U-Haul is more than half.
john g | Overall Experienceoverall experience was very positive.
Timothy G | Overall ExperienceDamages to my property from water and the elements., the unit has day light coming through it and rodents. The Manager tell you one thing. and the assistant another. Only persons who seems to know whats going on is the office girls. The manager ( Jerry ) is rude and is always telling you things that are store policy after the assistant manager tells you something different. When I told them I was moving my things out and about all the damage the couldn't have cared less, no ......Thank you or I'm so sorry ! I will file a claim to the insurance company. I will not use you again or recommend you to anyone. .
terrance t | Overall ExperienceThe girl who help me was fantastic!!!
john g | First ImpressionsI feel very confortable renting a storage and truck here at this facility. They are very friendly and they resolve any issues right away. I will be happy to recommend to any one.
YOLAYDA E | Overall ExperienceI like to thank the staff at colonial U-Haul did a great job and assisting me with my purchase and helping me so that I didn't have to keep walking back and forth so I thank you
Mavis A | First ImpressionsAmazing security. Very nice workers. Thanks
James R | Overall Experiencevery happy, facility was clean just the right size for all my stuff.
Raul G | Overall ExperienceStaff very hard to work with and absolutely unresponsive.
MARK H | Overall ExperienceThank you for making the move a pleasant experience. AL
ALBERT G | Overall ExperienceNice facility however the price of my unit somehow changed twice and I was told I was mistaken when I inquired. Took our belongings elsewhere.
Jenna J | Overall ExperienceWould definitely come back. 😊
Nancy C | Overall ExperienceVery nice and clean facility. Customer service fast and friendly.
Emmanuel N | First ImpressionsI used the space only for my one month free and my husband told them clearly. We removed last two boxes before last day and now they sent a bill and a late fee.
Marcos A | Overall ExperienceBeyond helpful
Maxwell D | First ImpressionsThe service was great!
Evatania M | First ImpressionsThe people were very nice and all around helpful. Nice storage unit and great security. Thank you.
James R | First ImpressionsDid have to wait 10-15 min after a customer but all was taken care of most efficiently thereafter.
brenda h | First ImpressionsVery helpful
leighanna r | First ImpressionsI
Carolyn H | Overall ExperienceThey were very helpful and respectful.
Linda a | First ImpressionsEasy process
Dion T | Overall ExperienceEveryone I interacted with was very friendly and helpful. This made my moving transition very easy to deal with. Great staff. I would highly recommend this facility to anyone that needs storage.
Douglas N | Overall ExperienceI keep a trailer inside the unit, the U Haul trailers were always parked in front of my unit. i told the manager what i was keeping in the unit and i needed access to the unit. was told, no problem.
power s | Overall ExperienceThank you for helping me with my transition, moving from Plantation, FL to Fort Myers. Your Storage facility helped me with my relocate.
thomas L | Overall Experiencedid not rent at this time. will keep in mind for future
gary h | Overall ExperienceSteve was very helpful during the complete process of checking in the truck, showing me my storage unit and explaining everything in detail.
Douglas N | First ImpressionsI did have trouble with wet mattress when picked it up.
Karen H | Overall ExperienceReservation was easily made on the website no issues at all
Joan S | First ImpressionsThank you
omar h | Overall ExperienceGreat customer service and was in and out quick. Have used this location many times.
PAUL F | First ImpressionsProfessional nice people.
Karl O | First ImpressionsGood experience overall
Paula C | Overall ExperienceIt was a nice experience. The staff, especially Darren was extremely patient and helpful as we figured things out.
jon w | Overall ExperienceFriendly,compassionate and helpful.
DENISE L | First ImpressionsThe staff was great! Very patient and helpful as we figured out what was the best option for our storage unit.
jon w | First ImpressionsGreat, easy, helpful and quick
DEBRA F | Overall ExperienceThanks. The cart that was available was really helpful as well
Craig K | Overall ExperienceThe staff is great and very knowledgeable about products and service provided they go out of their way to make sure you are taking care of on any issue
karen g | Overall ExperienceVery nice customer service.
JANETTE L | Overall ExperienceGreat and facility
jeremy b | Overall ExperienceGreat customer service, they aim to please
Rebecca T | First ImpressionsPlace worked out great! Got an apartment that was close by. Made relocation of my goods real easy. Units in great shape.
Manuel M | Overall ExperienceQuick and easy
Stephanie T | First ImpressionsGreat service. First time I've seen where they checked tire pressure before in hooking trailer. Crew stays on top of returns. Makes me feel good they are checked for going out.
Manuel M | First ImpressionsJust one incident of a dude in barely any clothes look like he lived in one of the units. Kinda creepy
kendal d | Overall ExperienceWorked very well for me
Douglas B | Overall ExperienceMy truck was not available for the day I made my notification and reservation, which was done a month in advance. They called me the day before I was to pick up the truck and told me.
HENSLEY H | Overall ExperienceGreat
Mirtha M | First ImpressionsU- haul is the best I give you 10 stars
Iris C | Overall ExperienceThe staff is friendly and great customer services. The facilities is very clean.
Lawrence C | First ImpressionsGreat service
William H | First ImpressionsAll of the staff, every time we’re fri and helpful. Getting emails for my billing was a great reminder. Easy ways to pay also. Good experience! I’ve already had a friend my stuff in at this uhaul.
John E | Overall ExperienceEveryone was efficient and courteous.
Lionel G | First ImpressionsForgot my key when I went to empty my locker. Uhaul wanted to charge an exorbitant $50 to cut my lock off. This is all that prevented an excellent rating.
Karen H | Overall Experiencegreat service !
Alberto c | Overall ExperienceVery nice and helpful. One comment, they are always very busy so when anyone calls they have to be put on hold. Maybe someone to answer calls would make the check in process a bit more smooth for them
Laurie R | Overall ExperienceVery friendly and easy to deal with
todd a | ReservationStaff was always very friendly and helpful.
Keith P | Overall ExperienceVery quick easy return.
Karen S | ReservationExcelente servicio y profesionalidad
Heberto B | Overall ExperienceVery helpful and knowledgeable.
sharon e | ReservationThank you for helping me out in Al my questions
Iris C | ReservationFacility fine. Most employees friendly.
Gale P | Overall ExperienceExcelente customer service. Truck windows were dirty and the truck ride was very noisy
martha m | Reservation7-25-18 was not my move out date !! 7-17-18 was my move out date,cameras will verify that My email from uhaul stated automatic withdraw of $150.71 .I haven't recieved back protocol got me no where!
katherine l | Overall ExperienceEverything good with Darren and all check-in. Then when I returned truck after 22 miles and putting in 2.5 gallons, Steve said it was not enough. Got more gas: total 5.5 gal. for 23 miles. Rip-off.
Gale P | ReservationNone
Stephen W | Overall ExperienceStaff very nice and helpful" problem lies with GM lack of availability by phone or ability to return calls. Also you make a reservation for a specific unit and arrive and they give you something else.
ELIZABETH Z | Overall ExperienceHad the storage unit for almost 2 months, the security entry gate was broken for about 1 month. Not very secure.
Debra K | Overall ExperienceProfessional staff and management.
Carol R | Overall ExperienceThe best
Cesar R | Overall Experiencenone
Larry W | Overall ExperienceGreat staff!
SUSAN B | Overall ExperienceStaff was very helpful and informative. Facility was very convenient to our home. Move in and move out was easy. Would definitely use this facility again.
brian J | Overall ExperienceOnly concern was the entrance gates were open at times to allow anyone to enter and leave.
EDWARD L | Overall ExperienceI rented a storage unit for over a year. No problems and the price was right. A broken gutter was immediately over our storage unit and rain would pour onto the door. gutter was replaced.
linda b | Overall Experience