Very impressed with service and hitch installation!William K.
Customer Reviews for U-Haul Moving & Storage at Colonial Blvd
Pour nous contacter
Fort Myers, FL 33916
(East of Metro on Colonial)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The facility on kernel was great. But this was after a fiasco with the location on Cleveland Ave. I pre reserved a unit over a month ago and the facility gave that unit to someone else, directed me to a new location and only unit was more $ than my original reservation.Sarah M. | Premières impressions
I was over charged at the drop location on my previous rental. At hwy 5 location in Douglasville GA. They promised me a refund but, never followed through. My current trip I chose a different location on Brightstar rd. in Douglasville. They were much more honest.STEVEN N.
Le client n'a pas laissé de commentaire.Pejmon B.
I switched to the Colonial location because their customer service is better than Page Field.OWEN T.
Le client n'a pas laissé de commentaire.Donald B.
We tried dropping off at the location off of (Fort Myers) Fiddlesticks on Indian Paint Lane. The guy wouldn't let us so we had to drive to Colonial during rush hour. The non-helpfulness of the guy on Indian Paint was made better by the wonderful guy you have working at the Colonial location.Kevin L.
The individual I dealt with wasn't friendly and abrupt.RANDALL S.
Le client n'a pas laissé de commentaire.RICHARD J.
Le client n'a pas laissé de commentaire.MELISSA H.
Le client n'a pas laissé de commentaire.Barry S.
Le client n'a pas laissé de commentaire.PAUL D.
Staff very friendly at check in and drop offHEATHER D.
Everything was great and staff was friendly and helpful.ROBERT M.
Excellent serviceSHIRLEY M.
Nothing really, process was simpleRICHARD M.
Le client n'a pas laissé de commentaire.Robert L. | Premières impressions
Le client n'a pas laissé de commentaire.Jamie M.
nice staffLUIS E.
Everything perfect!Joe N.
Le client n'a pas laissé de commentaire.DIANNE H.
Easy quick service. No issuesDedrick H.
Le client n'a pas laissé de commentaire.BRIAN H.
Le client n'a pas laissé de commentaire.MARK M.
The gentleman that handled our check in was totally professional.BRUCE C.
Le client n'a pas laissé de commentaire.SUE W.
The unit was not clean as promised. The chain on the trailer was not properly installed and caused damage to my vehicle.STEVEN P.
Le client n'a pas laissé de commentaire.Kristin C.
Le client n'a pas laissé de commentaire.Gregory H.
Le client n'a pas laissé de commentaire.LAWRENCE S.
Nothing....especially Excellent staff!!PRISCILLA S.
My Truck broke down in the night and I hat to stay in a hotel to repair my truck the next day in a shop.(420,00 $ + 85,00 $ for Hotel. I called Uhaul to give me a break to return the trailer 7 Hours later, but the was no help or understanding for my Problems. This was not a nice HELP from UHAUL..JURGEN N.
Le client n'a pas laissé de commentaire.BRADLEY S.
Le client n'a pas laissé de commentaire.JILANN M.
Le client n'a pas laissé de commentaire.Rafic A.
Customer Service was excellent!Leonard M.
Excellent experience with the cargo trailer, no problems with any aspect of the rental.Michael F.
Le client n'a pas laissé de commentaire.Jamie M.
Terrible cigarette smell in cab. Ashtray was full of cigarette butts.Terry M.
Not sure there is much to improve. The counter lady was receptive with a smile. The 10' truck was clean, and everything worked well, strong air conditioner. The return was quick and easy and the people were courteous. Well done. Maybe they can get more space for the rental returns.TULLIO T.
Le client n'a pas laissé de commentaire.ERNESTO L.
Le client n'a pas laissé de commentaire.dave n. | Expérience générale
Thanks, but need to be wash, everything else was good.LINDA W.
Le client n'a pas laissé de commentaire.MARK A.
Le client n'a pas laissé de commentaire.Luc G.
Nothing. From the follow up call to the in-person experience, everything about this transaction was excellent. Thank you Bob for taking the stress out of the move!JOSEPH K.
Le client n'a pas laissé de commentaire.SAMUELL C.
The truck smelled to cigarette. I recommend to separate some of them for free smoke...I hate that smell...RODRIGO F.
We took the trailer from Wisconsin to Florida without a problem at all. At a fueling station in Kentucky a U-Haul Tire repair guy happened to be there and checked over the trailer to see if it needed anything. That's great service!! Good Job U-Haul!!!DAVID T.
Le client n'a pas laissé de commentaire.MARK G.
Wrong key in the Dropbox. Called customer service as we were to pick up our rental at 7 and store didn't open till 9. Repeated calls to the store manager with no answer. When store did open gave us the right key with not so much as a simple apology.George M.
Le client n'a pas laissé de commentaire.Deonne N.
Le client n'a pas laissé de commentaire.THOMAS B.
Love Wayneâ€¦he made returning the uhaul fun!SABRINA G.
Le client n'a pas laissé de commentaire.Philip A.
The person at the counter was not helpful and the yard people were chaotic. Even the signage for a pick up point to do to a neighboring parking lot. This site needs some attentionROBERT S.
I have used this location a couple times and have always had a good experience picking up and dropping off.MICHAEL R.
rude staffMichael N.
Le client n'a pas laissé de commentaire.Frederick L.
Everything went well, very efficient on their handling of dropping off the unit.Charles S.
Le client n'a pas laissé de commentaire.JURGEN N.
Le client n'a pas laissé de commentaire.Yasel R.
A back room bar maybe , when you return a vehicle ? ...........JEFFREY LINWOOD B.
Thank you for all of your help ZolaBRODERICK C.
Le client n'a pas laissé de commentaire.Leon Z.
They should do a walk thru with the truck to show how things work instead of tossing the key at you and sending on your way. The truck should be full of gas and returned that way. Me trying to guess what the full was is ridiculous. Especially since I was traveling 1700 miles with the truck. A full tank and some basic walk thru would of been much better than what I got.Mark K.
Le client n'a pas laissé de commentaire.CHRISTINA S.
The return process was slow and cumbersome. I returned early because the staff stressed how important getting the van back was because of upcoming reservations. I ended up sitting for more than 15 minutes while the same guy responsible for accepting returns fiddled with fitting trailers to new renters. Make your return process less cumbersome. If vehicles can be returned after hours, then returning during office hours should be no MORE difficult.RYAN W.
Le client n'a pas laissé de commentaire.TERRELL B.
Le client n'a pas laissé de commentaire.Steve D. | Expérience générale
Good customer service I will be renting againCharles H. | Online Move In
Le client n'a pas laissé de commentaire.La Toya Y.
Le client n'a pas laissé de commentaire.Jeff M.
Drop off was perfectGEORGE G.
Already greatâ€¼ï¸LINDA R.
Nothing, staff was friendly, polite and extreamly helpfull. Best U-Haul experience in my life!!!MARC O.
Location was fine, however this was not the location I wanted to rent from. Was told a couple days before my date that I would have to go different location to rent the truck. The new location was further from my home resulting in more miles and more cost.STEVEN G.
Le client n'a pas laissé de commentaire.DAVID S. | Expérience générale
Please invest in your staff and equipment. Satff appeared to be overworked and understaffed. It took 30 +minutes to complete my inital rental and 45+ minutes to get my trailer repaired because only one person was avaiable to process rentals. equipment to fix rentals seemed to be inadequate.Jerome R.
Le client n'a pas laissé de commentaire.DEBORAH R.
Easy drop off return, in and out in 5 minscarol M.
Le client n'a pas laissé de commentaire.LAWRENCE JOSEPH S.
There was a backup for service. Only two representatives taking care of waiting clients. Seems to me that this wait time could be improved.FREDERICK S.
Le client n'a pas laissé de commentaire.Trevor L.
Nothing. Excellent service front deskWADELL L.
Le client n'a pas laissé de commentaire.ROGER C.
Only comment is that I rented an appliance dolly and was not in truck when I opened back. So, I had to go back to location and get it since I paid for it.Christine S.
Le client n'a pas laissé de commentaire.Michael Y.
Le client n'a pas laissé de commentaire.NICHOLAS C.
Le client n'a pas laissé de commentaire.DANIEL S.
Le client n'a pas laissé de commentaire.TERRI H.
Broken side mirror was not repaired before cross country departure, seat was in bad shape- not fully extending and slanting down...felt like I was sliding out of the seat for 1500 miles.Chris R.
It was goodNathaniel D.
Le client n'a pas laissé de commentaire.jaeden J.
Was a pleasure experience,brand new truck ðŸ‘ðŸ‘ðŸ‘ADRIANE L.
Needs better organization when returning trailers and give a receipt at time of return. When I returned the trailer on Sunday (9/19) after the trailer was unhooked from my vehicle I was told that it was good and he would turn in the paperwork to the office and they would email me a receipt. When I didn't receive I called on Monday and was told it would be sent later that day. When I didn't receive it by Tuesday, I called Corporate office and they said they would take care of it and when I received the receipt it had the wrong date of return but no extra charges.JAMES C.
It would be very helpful if vehicles were delivered with a full tank of gas similar to car rentals.Delbert H.
Le client n'a pas laissé de commentaire.PAMELA M.
Very disorganized and uninviting. All equipment were piled up.Oscar G.
Upon returning the truck, I couldn't find anyone to check me in until I walked around to the front of the building and then they sent someone out. Other than the wait, it was all good.RANDALL W.
Le client n'a pas laissé de commentaire.STEVEN N.
Le client n'a pas laissé de commentaire.Robert E.
Le client n'a pas laissé de commentaire.MELVIN B.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.Edward R.
Le client n'a pas laissé de commentaire.Anthony C.
Zola was terrific in resolving our crisis and all others were helpful as necessary. Merci.timothy s. | Expérience générale
Ants have envaded my storage space i brought it to uhaul attention twice and nothing was dome about it. Also i move out of my storage unit and had to move all my things back to ohio from Florida and they took 200 $from me and refused to give it back even tho i was moved out. Which also put me in a bad place in traveling. I was stuck in georgia for like 3 hours. They gave me a flawed truck i had to fix the wipers several times on the truck til eventually it couldnt be fixed anymore and i had to pay to replace it. Which also took from my gas money. On top of all of this the gas tank was not on full at time of pick up and the owner/manager of the location was very rude and very non understanding.CHRISHANA W. | Expérience générale
Uhaul don't keep the reservation. This happens twice with size storage and the dolly rented.Maria c B. | Expérience générale
Le client n'a pas laissé de commentaire.Ellen M. | Premières impressions
Thank you for all you do to keep the storage areas safe and clean. Staff always friendly and very helpful. I will recommend you highly for your great service. Mary Cmary c. | Expérience générale
Le client n'a pas laissé de commentaire.Serapio R. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer F. | Expérience générale
Le client n'a pas laissé de commentaire.Christina B. | Expérience générale
Le client n'a pas laissé de commentaire.Kaycee M. | Expérience générale
Le client n'a pas laissé de commentaire.Steven C. | Expérience générale
Le client n'a pas laissé de commentaire.MIRJANA M. | Expérience générale
Le client n'a pas laissé de commentaire.Scott M. | Premières impressions
Very nice, professionalMary S. | Premières impressions
Le client n'a pas laissé de commentaire.ELIZABETH A. | Expérience générale
Had an oil leak from another unit next to me. No one did the thing after a month of complaints about it. Still oil on the floor after I cleared my unit out. Made me buy one of their specific locks instead of my lock because it's "more secure". Well it's my insurance covering my items so Uhaul isn't responsible for the stuff it it gets stolen so they shouldn't dictate which lock I can and can't use.scott M. | Expérience générale
Great experience.Tina M. | Expérience générale
Le client n'a pas laissé de commentaire.Alien S. | Premières impressions
Le client n'a pas laissé de commentaire.Gerald B. | Premières impressions
Andrew was efficient with a speedy checkout.Diane L. | Expérience générale
roof leakedTodd L. | Expérience générale
We were checked in by Zola. She was very quick and super friendly. Earlier in the morning (1 hour earlier) I spoke to CS about changing unit sizes. CS told me that everything was changed and we were good to go. They verbally confirmed that the old unit was no-longer on my account and the new unit size was reserved since they only had one left at this location. Zola discovered that CS reserved the new unit size but also activated my other unit. Zola was able to quickly fix the CS error and made moving in easy. The location is super packed with equipment but it is obvious they work hard at keeping the area clear for loading, unloading and maneuvering your vehicle and equipment in and out of the location.Steven C. | Premières impressions
Le client n'a pas laissé de commentaire.SHAUN F. | Premières impressions
Poor access to storage units can barely make it to unit.joshua f. | Premières impressions
Le client n'a pas laissé de commentaire.mari M. | Expérience générale
A couple of mishaps, the manager Andrew is awesome and makes them right but the issues were still enough to not want to use them again. Andrew has his hands full.Leslie A. | Expérience générale
I booked a 10x20x10 confirmed on the website, and when I arrived they did not have any available. I had to get a much smaller unit.Adam D. | Premières impressions
Le client n'a pas laissé de commentaire.Coby R. | Premières impressions
Le client n'a pas laissé de commentaire.nancy v. | Expérience générale
Le client n'a pas laissé de commentaire.genie s. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon C. | Premières impressions
Zola was a superstar and helped resolve the end of our journey. All others served terrifically, also. Merci.timothy s. | Premières impressions
Buildings could not keep humidly downBob A. | Expérience générale
Le client n'a pas laissé de commentaire.luis j. | Expérience générale
Le client n'a pas laissé de commentaire.thomas s. | Premières impressions
No problems and great services and great future for all and excellent customer service support when I needed no problems I am proud and grateful for been there for so many years and I am still still with you thank you for the staff and general manager and Dave Thompson how can I forget. God bless America.Hope D. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL F. | Expérience générale
I was your customer for many years. When I first rented two units you had a couple: Manager and his wife who were wonderful and great people and very helpful, same as a very nice Cuban Lady. Then you remodeled and changed management, this time the manager, Jeff was OK, but the guy at the counter, a tall white guy had a very bad atitude, and treated me as if he was above, I don't know his name but most of the people that was at the Colonial Blvd facility under Jeff had that kind of attitude, and also look horrible (white trashy). Then you changed again for a new manager, I was told Jeff was moved to a brand new facility, I hope he has better hiring practice. Under this present management, the air conditioning is kept too high, it must be around mid 80s, very hot and I had lots of clothing and home lingerie there and in rainy season can get mildew. Thus I decided to move it to a different company which is even a little cheaper and have great maintenance. During my moving, I had to rent several times trucks, because I had lot of stuff and wanted to organize it neatly at the new place. Upon returning one of the trucks, stressed & tired as I was, I was received by a black guy outside to receive the truck under a tent, it was a very large truck and I was afraid of hitting one of the tents legs, I was only 6-7 feet from it and I told him my concern. He answered so nastily that the young man who was my moving helper said to me: "that guy sounded like he wanted to eat you alive, like an angry dog barking at you". So I did my best and brought the truck under the tent, and then went to get my own car to load a few things that I had in the truck & wanted to take home, yet...I was so distressed that upon making a turn on the street corner I went over the curb and the side of my right hand side of the car was hit and fell out broken irreparairably. I showed the manager later & he said he couldn't do anything about it because it was just outside of your premises, this accident is going to cost me approx. 500 $or more, out of my own pocket because I cannot afford my insurance to go higer. ALL OF THIS COULD HAVE BEEN AVOIDED IF THAT BLACK GUY RECEIVING THE TRUCK COULD HAVE HAD THE COURTESY OF DRIVING THE CAR A FEW FEET UNDER THE TENT, OUT OF COURTESY FOR A LADY IN DISTRESS, AND AN OLD CUSTOMER, OR BE POLITE AND NICE TALKING SO HE WOULD NOT GET ME SO DISTRESSED. Also, at the counters there is only person assisting customers and prospect customers and sometimes not even one, we have to wait until that person comes from outside, and waste our precious time, specially when we are paying helpers per hour and also renting the truck per hours. Oh, and again, after returning the last truck a white man around (25-32 years of age) in charge of receiving the trucks, had exactly the same attitude yelling/barking at me as I was there waiting to bring the car towards the tent. and to put the icing on the cake: the shock I got when I rented the last time a truck is that I thought I had paid for a whole day (24 hours) and the guy told me it was only for 6 hours, because he had it reserved after those 6 hrs. for someone else, and I had already lost an hour waiting to be assisted and done the paperwork! So you make 2 days truck rental pay out of one truck in 24 hrs? !!! That is not proper and it should be reported to BBB. Which I might do if I do not get a retribution from you. For all the reasons above, I will not recommend your service to any of my connections. My recommendation is that you scan well the people you hire, have enough employees to cover the services you offer, I see the girls at the counter do not last long because is too much work for one person to handle, and the guys are very nasty and do not present themselves with a professional look for the job they perform. Like I said above: the managers are ok, and except for 2 clean cut young boys, one Latin and one American, the rest are frankly gross! I complained to the managerThais P. | Expérience générale
Le client n'a pas laissé de commentaire.Dan E. | Premières impressions
Le client n'a pas laissé de commentaire.Richard S. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN B. | Premières impressions
Customer service was excellent both for getting storage and trailer drop off.Tina M. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy W. | Premières impressions
Le client n'a pas laissé de commentaire.JENNIFER S. | Premières impressions
Le client n'a pas laissé de commentaire.KAREN G. | Expérience générale
Staff was excellent. Very helpful. Super busy. Only negative was rain got into the unit.david b. | Expérience générale
All great! Thank youEric H. | Premières impressions
Le client n'a pas laissé de commentaire.Joy F. | Expérience générale
Le client n'a pas laissé de commentaire.genie s. | Premières impressions
Le client n'a pas laissé de commentaire.CAROL R. | Expérience générale
Original lock was mysteriously cut off of our unit and there were no answers for us because our trailer was blocked from view on the cameras. Front desk staff was often unhelpful.zachary A. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany A. | Premières impressions
The computer system crashed during one of my visits but this was not on the staff's account. They were very helpful throughout that experience.DOLPHY C. | Expérience générale
Please add extra staff to help out in the lobby when one representative becomes extremely busy. Overall, my thank you for everything.Rasheda A. | Premières impressions
Muy bueno Y el personal muy amables y agents grasiassGILBERT T. | Premières impressions
Le client n'a pas laissé de commentaire.Tony M. | Premières impressions
Le client n'a pas laissé de commentaire.Christine R. | Expérience générale
Le client n'a pas laissé de commentaire.JONATHAN C. | Expérience générale
They took care of my belongings for over 3 years. Thank you for your excellent service and great facility.Wanda N. | Expérience générale
Employees were very helpful and personable.Eric L. | Online Move In
well maintained and professionalBrian S. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole S. | Premières impressions
Le client n'a pas laissé de commentaire.Brian S. | Premières impressions
Staff was exceptional went out of their way to help me out!! Never had better service it was above and beyond!kathleen w. | Premières impressions
some of my stuff got storage because you guys want me to use a effin disc lock on uhual that is easily to pickderic R. | Expérience générale
All my needs were met, if I had a problem with anything someone was there to help with my concerns.Brian H. | Expérience générale
Le client n'a pas laissé de commentaire.Lorraine S. | Premières impressions
Some of the staff very helpful. Office staff assigned a unit that did not suit my needs and I had to change it. Office staff had zero regard for COVID19 precautions. Field staff were very helpful. Also, i had an add on charge of 40 $+ that I need clarified.Beth E. | Premières impressions
Andrew was great!Tom M. | Premières impressions
Le client n'a pas laissé de commentaire.Mark S. | Premières impressions
The unit had a zip tie on it when I arrived, which is fine except it was not easy to "pop off" as the office told me and I did not come with scissors. The lock that was supposed to be in my unit was also not there so I had to go back to the office again to retrieve it. Otherwise the unit was prepped for move in and the online process was great.Michelle B. | Online Move In
I wanted the largest climate controlled unit they had. I reserved it by phone so they said it would be a 10 x 30. The men started unloading my furniture & said that it was not air conditioned. Went back to the office & got 2 10x15 units. The men had to put my stuff back on the truck & start again. Girls in office need more training. Not happy with their service. Very slow & seemed confused.Ida L. | Premières impressions
Le client n'a pas laissé de commentaire.Claudia H. | Premières impressions
Shout out to Deasia in the office, she was amazing !JONATHAN C. | Premières impressions
They were very helpful and respectful.Linda and Robert R. | Premières impressions
Everyone was efficient and courteous.Lionel G. | Premières impressions
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