I showed up, presented my reservation and was told that there was truck. Employee did not offer any alternative, nor did she tell me that she would speak with her manager. I went outside and there were many trucks sitting there. Only after I saw and the trucks and became angry did the so-called owner tell me he had a truck. Then I had to wait 20 minutes for the truck. Will NEVER rent from this location again and will tell everyone not to trust a so-called reservation, because it is meaningless.CHARLES S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Colonial Blvd
Pour nous contacter
Fort Myers, FL 33916
(East of Metro on Colonial)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Antoinette S. | Online Move In
Le client n'a pas laissé de commentaire.David P.
Very helpful...thanksKerry R.
Le client n'a pas laissé de commentaire.FELIPE R.
Le client n'a pas laissé de commentaire.VINCENT C.
Everything went smooth and without any issues. Staff was courteous and knowledgeableRAYMOND N.
Le client n'a pas laissé de commentaire.STEPHANE L.
Really nice people. Very considerate and helpful. Je les recommande tout à fait!Carol C. | Expérience générale
The customer service was amazing. From the cashier to the drop off. Everyone was very nice and incredibly personable.JASMINE W.
Everything was real goodWILLIAM M.
Le client n'a pas laissé de commentaire.Dale B.
That you for getting this truck for us in such a short notice Rob (at iStorage Fiddlesticks)BRAD K.
Le client n'a pas laissé de commentaire.STEVEN R.
Staff was very friendly and courteous.TIMOTHY H.
Le client n'a pas laissé de commentaire.TAMARISH S.
My overall Uhaul experience was terrible No Truck No call No concern or attempt to prepare for my move to be disruptive and no consideration At my planned pick up point. I was redirected to Kernel circle location where they were professional and assisted me I am due some considerationROBERT I.
Le client n'a pas laissé de commentaire.JAROSLAV N.
Check in went very smoothlyTobi E.
Le client n'a pas laissé de commentaire.DERRICK J.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.WALTER C.
Le client n'a pas laissé de commentaire.Patrick R.
Le client n'a pas laissé de commentaire.Howard K.
There was one person and he was very kind but I had to get out and help him remove the trailer and he told me that I needed to fold the blankets or be charged. Very disappointed with my over all experience and won't be using or recommending uhaul to anyone I know ever againCristian G.
Le client n'a pas laissé de commentaire.BRYON P.
Le client n'a pas laissé de commentaire.BRYON P.
It's really hard to say. Everyone was friendly and helpful.RONALD B.
Le client n'a pas laissé de commentaire.MARGARET W.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Holger S.
Nothing. Excellent serviceSEAN P.
Thank you Andrew for everything and you have a great staff in the office also the staff you have for the rentals everyone was very very helpful and polite. God bless and happy holidaysMARTIN R. | Expérience générale
The young lady at the desk was very helpful. I didn't appreciate getting the truck on Empty.MICHAEL L.
The girl at the counter was very nice and the two guys I dealt with outside were great too. MerciNICHOLAS A.
Le client n'a pas laissé de commentaire.WAYNE D. | Expérience générale
Le client n'a pas laissé de commentaire.WALNER N.
Drop off was very easy, greeted as soon as I arrived. They disconnected the trailer before I could even get out of my truck. They emailed me the recipient with 0 $balance within minutes. Good experience!Adam S.
Le client n'a pas laissé de commentaire.SAMUELL C.
Le client n'a pas laissé de commentaire.James S.
Did not have the storage I reserved now I have to pay more moneyJoe A.
Nice and easy rental. Very nice people, no problems with vehicle. Will use this location for another rental this week.Holger S.
The return check-in process is a great feature, but the app did not work for me. When I tried to add the photo of the odometer/fuel gauge, it wouldn't upload it and I couldn't get past this step to check in the vehicle. Definitely need to add a feature to attach the photo instead of only interactive attachment since it renders the app useless if it doesn't upload. I ended up having to use the web version to get it completed.gregory K.
Le client n'a pas laissé de commentaire.JAN K.
Le client n'a pas laissé de commentaire.Sherri J.
The utility cart had seen MUCH better days. It worked, but was questionable. Radio in vehicle did not work and made for a very quiet 12+ hr drive. Super nice employees and the guy helping another customer went out of his way to get them squared away.RUSSELL K.
Le client n'a pas laissé de commentaire.BRETT H.
Le client n'a pas laissé de commentaire.yasel V.
Le client n'a pas laissé de commentaire.OLGA M.
If you guys keep the equipment little more clean would be appreciate ðŸ˜šADRIANE L.
Le client n'a pas laissé de commentaire.DAVID B.
Have more pads on hand. We ordered 40 and they only had 30 to give us.BRENTLEE L.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.TIMOTHY L.
Le client n'a pas laissé de commentaire.Timothy G.
Thank you Rob at iStorage Fiddlesticks for your help getting us a truck!BRAD K.
Le client n'a pas laissé de commentaire.ANGEL F.
Le client n'a pas laissé de commentaire.ENRIQUE G.
Movers Chris and Percy were awesome! Very professional! Would recommend everyone call these two guys in the future. Merci.MATTHEW D. | Expérience générale
Everyone providing service was wonderful and we were impressed at the ease of everything!Joseph T.
Le client n'a pas laissé de commentaire.DONALD O.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.JERRY M. | Expérience générale
Le client n'a pas laissé de commentaire.Shea H. | Expérience générale
Adam was courteous, fast and professional. Well Done!Gordon S.
Super helpful, efficient, and polite staffMICHELLE G.
Le client n'a pas laissé de commentaire.Adam R.
Team members are insanely courteous and friendly!STUART W.
The low rating is not for the listed place, but the original location at the Stop and Shop in Ft. Myers. I went to pick up the Uhaul there, but they told me they had no truck. I asked them to look and tell me where the truck is and they told me I had to call Uhaul. The two other Uhaul places we visited were helpful, but I was sent on a wild goose chase that took several hours. I was never informed that there was any change in location.EDWARD N.
Don't know service excellent.DENNIS W.
Le client n'a pas laissé de commentaire.JESSICA W.
Need better lighting in the drop off parking area where people leave the trucks after you close.SETH R.
Le client n'a pas laissé de commentaire.Jennifer S. | Premières impressions
We had the truck for over a week because our closing on our new home was delayed. At one point we park the truck in front of a empty area because we were using the shade of the trees to feed our cats. Some one call the company on us, I moved the truck to Walmart and a pick up park right behind me while I was getting out of the truck to buy my self a snack in Walmart. I said to him if I can help him, I had called the u- hall and extended the rental.. there is any problem?? He did not answer my questions.. then he said why are you renting this truck for this long time??? Why don't you just put your stuff in storage???? This is too much money for the truckâ€¦ I was in shock is not his business and I was paying for the truck with my money..! He did not know our circumstances to criticize me for renting the truck for more than 7 daysâ€¦. I was in shock, I was not committing any crime, renting a truck and unable to control the problems with the Title company in charge of my closing on my new homeâ€¦.! He was not even aware of my situation.. park behind me like I was a criminal hidden the truck or somethingâ€¦ don't even explain to me anything!!! Acting like the U- Hall Police, and the Sheriff ready to put me in jail because I rented a Truck for over 7 days really!!!!!!SAHADIA R.
Drop off was very easy, good signage/direction on where to go and quick service.Mike L.
Alquile un trailer el jueves11/11 y me cobraron 2 dias no entiendo he alquilado las semanas anteriores sin problemas siempre devuelvo a tiempo y no entiendo me aparecen 2 cobros de renta ese dia agradeceria mucho revisen porfavorWILBERT L.
Le client n'a pas laissé de commentaire.CHRISTINA L.
Le client n'a pas laissé de commentaire.LUIS M.
Was moved from one location to another with no communication, had to drive to this location wait in line, no parking, waited in line, have to park your car in a restaurant next door. Not secure especially at night.HEATHER K.
The online reservation experience was a nightmare. Fortunately, the experience at the location made up for the hassle of reserving.Larry D.
Excellent serviceCHRISTOPHER P.
Le client n'a pas laissé de commentaire.DAVID M.
I was very happy with the whole experience from when I picked up the truck and dropping it back off.TIMOTHY C.
Le client n'a pas laissé de commentaire.Yvonne G. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL D.
Originally there was an issue with being overcharged on the final bill, but we were able to resolve the problem satisfactorily.STEVEN F.
Le client n'a pas laissé de commentaire.DAVID B.
Expand the customer parking lot. I had to park across the street at the Ale House. It was by no means a long walk but it would be nice to park on UHaul property.CAMERON H.
Le client n'a pas laissé de commentaire.Tammy G.
I ordered a 5 by 9 open trailer it was only 4 and a 1/2 foot by 9 Very disappointed head to go back and get a bigger trailerðŸ˜ªMARTIN K.
Le client n'a pas laissé de commentaire.Dale S.
Le client n'a pas laissé de commentaire.Jean-Marie T.
Very impressed with speedy return check in.Stephen S.
Le client n'a pas laissé de commentaire.ANTONIO L.
Le client n'a pas laissé de commentaire.CRAIG S.
Le client n'a pas laissé de commentaire.HAYDEN B.
Nothing. Most professional people to deal with.Stephen R.
The quality of the electrical wiring job ,after the trailer hitch installation on my vehicle , is totally unsatisfactory and not done as as per our verbal agreement as to how it will look when finished: NEAT,NO DANGLING WIRING, EASY PERMANENT ELECTRICAL CONNECTION FROM TRAILER TO RECEIVER HITCH , AND NO EXTREMELY TACKY WORKMANSHIP AT THE BATTERY WIRING.John O.
Le client n'a pas laissé de commentaire.Yusuf E.
Took me over 40 mins to return my uhaul after hours. Was not able to locate my account. There needs to be a more straightforward processMAHMOUD A.
Le client n'a pas laissé de commentaire.HECTOR V.
Before sending them out make sure they don't have questions and if they do and come back in Don't make them feel stupid for asking .CHARLES B.
Le client n'a pas laissé de commentaire.KATHLEEN C.
Le client n'a pas laissé de commentaire.DEWEY G.
Le client n'a pas laissé de commentaire.BRUCE C.
The drop off process was so easy! I was pleased. The young maRODD R.
Le client n'a pas laissé de commentaire.thomas s. | Expérience générale
My unit was hard to get to because of various trailers and equipment in front of it.Robert L. | Expérience générale
Le client n'a pas laissé de commentaire.ana a. | Premières impressions
Le client n'a pas laissé de commentaire.Frances M. | Expérience générale
The truck is in need of repair. Steering is loose and the fuel gauge didn't work.James B. | Expérience générale
Never really got a chance to move anything in, due to my schedule. But overall nice staff.Gerald B. | Expérience générale
The facility on kernel was great. But this was after a fiasco with the location on Cleveland Ave. I pre reserved a unit over a month ago and the facility gave that unit to someone else, directed me to a new location and only unit was more $ than my original reservation.Sarah M. | Premières impressions
Le client n'a pas laissé de commentaire.Robert L. | Premières impressions
Le client n'a pas laissé de commentaire.dave n. | Expérience générale
Le client n'a pas laissé de commentaire.Steve D. | Expérience générale
Good customer service I will be renting againCharles H. | Online Move In
Le client n'a pas laissé de commentaire.DAVID S. | Expérience générale
Zola was terrific in resolving our crisis and all others were helpful as necessary. Merci.timothy s. | Expérience générale
Ants have envaded my storage space i brought it to uhaul attention twice and nothing was dome about it. Also i move out of my storage unit and had to move all my things back to ohio from Florida and they took 200 $from me and refused to give it back even tho i was moved out. Which also put me in a bad place in traveling. I was stuck in georgia for like 3 hours. They gave me a flawed truck i had to fix the wipers several times on the truck til eventually it couldnt be fixed anymore and i had to pay to replace it. Which also took from my gas money. On top of all of this the gas tank was not on full at time of pick up and the owner/manager of the location was very rude and very non understanding.CHRISHANA W. | Expérience générale
Uhaul don't keep the reservation. This happens twice with size storage and the dolly rented.Maria c B. | Expérience générale
Le client n'a pas laissé de commentaire.Ellen M. | Premières impressions
Thank you for all you do to keep the storage areas safe and clean. Staff always friendly and very helpful. I will recommend you highly for your great service. Mary Cmary c. | Expérience générale
Le client n'a pas laissé de commentaire.Serapio R. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer F. | Expérience générale
Le client n'a pas laissé de commentaire.Christina B. | Expérience générale
Le client n'a pas laissé de commentaire.Kaycee M. | Expérience générale
Le client n'a pas laissé de commentaire.Steven C. | Expérience générale
Le client n'a pas laissé de commentaire.Scott M. | Premières impressions
Very nice, professionalMary S. | Premières impressions
Le client n'a pas laissé de commentaire.Alien S. | Premières impressions
Le client n'a pas laissé de commentaire.Gerald B. | Premières impressions
We were checked in by Zola. She was very quick and super friendly. Earlier in the morning (1 hour earlier) I spoke to CS about changing unit sizes. CS told me that everything was changed and we were good to go. They verbally confirmed that the old unit was no-longer on my account and the new unit size was reserved since they only had one left at this location. Zola discovered that CS reserved the new unit size but also activated my other unit. Zola was able to quickly fix the CS error and made moving in easy. The location is super packed with equipment but it is obvious they work hard at keeping the area clear for loading, unloading and maneuvering your vehicle and equipment in and out of the location.Steven C. | Premières impressions
Le client n'a pas laissé de commentaire.SHAUN F. | Premières impressions
Poor access to storage units can barely make it to unit.joshua f. | Premières impressions
I booked a 10x20x10 confirmed on the website, and when I arrived they did not have any available. I had to get a much smaller unit.Adam D. | Premières impressions
Le client n'a pas laissé de commentaire.Coby R. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon C. | Premières impressions
Zola was a superstar and helped resolve the end of our journey. All others served terrifically, also. Merci.timothy s. | Premières impressions
Le client n'a pas laissé de commentaire.thomas s. | Premières impressions
Le client n'a pas laissé de commentaire.Dan E. | Premières impressions
Le client n'a pas laissé de commentaire.Richard S. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy W. | Premières impressions
Le client n'a pas laissé de commentaire.JENNIFER S. | Premières impressions
All great! Thank youEric H. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany A. | Premières impressions
Please add extra staff to help out in the lobby when one representative becomes extremely busy. Overall, my thank you for everything.Rasheda A. | Premières impressions
Le client n'a pas laissé de commentaire.Tony M. | Premières impressions
Employees were very helpful and personable.Eric L. | Online Move In
Staff was exceptional went out of their way to help me out!! Never had better service it was above and beyond!kathleen w. | Premières impressions
Le client n'a pas laissé de commentaire.Lorraine S. | Premières impressions
Some of the staff very helpful. Office staff assigned a unit that did not suit my needs and I had to change it. Office staff had zero regard for COVID19 precautions. Field staff were very helpful. Also, i had an add on charge of 40 $+ that I need clarified.Beth E. | Premières impressions
Andrew was great!Tom M. | Premières impressions
The unit had a zip tie on it when I arrived, which is fine except it was not easy to "pop off" as the office told me and I did not come with scissors. The lock that was supposed to be in my unit was also not there so I had to go back to the office again to retrieve it. Otherwise the unit was prepped for move in and the online process was great.Michelle B. | Online Move In
They were very helpful and respectful.Linda and Robert R. | Premières impressions
Everyone was efficient and courteous.Lionel G. | Premières impressions
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