Évaluations des clients U-Haul Moving & Storage at Columbus Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Columbus Rd

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dale b. le

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Le client n'a pas laissé de commentaire.

Kerry D. le

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Catereena Jones and Melissa were amazing.

John W. le

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I was happy the fuel was full when I picked it up.

Eric H. le

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Nice people.

Holly G. le

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Le client n'a pas laissé de commentaire.

Lance T. le

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Le client n'a pas laissé de commentaire.

PETER I. le

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Le client n'a pas laissé de commentaire.

Kim M. le

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The young lady who waited on us had exceptional customer service.

sharon w. le

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Great Job. I have used them several times. And have and will recommen them

James B. le

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Le client n'a pas laissé de commentaire.

mark e. le

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Le client n'a pas laissé de commentaire.

Douglas H. le

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Le client n'a pas laissé de commentaire.

Sandy H. le

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The ladies I delt with were wonderful and very friendly your company should feel glad you have such great people in your company.i will diff recommend you to my driends

peter m. le

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We have a 20' Moving Van and 5' X 9' Ramp Trailer reserved for you and guaranteed Sunday, 6/23/2019 at 12:00 PM. We are located at 1821 FULTON RD NW, CANTON,OH 44709 and our phone number is (330) 754-0811. after waiting here for 3 hrs. I called in. and was re-directed to another site, pickup at 3:30. this wasted a day of vacation, and was very frustrating. After pick-up, all went well.

Stephanie S. le

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Le client n'a pas laissé de commentaire.

Matthew B. le

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The woman working there didn’t want to show the truck since it was hot out

Michael C. le

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Le client n'a pas laissé de commentaire.

victor n. le

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The equipment was in good working order, and the people were very friendly. My main problem was the gas. When I got the truck, I was told the gas tank was full, and it had to be full when I returned the truck to avoid paying for expensive gas. I drove the truck a total of 10 miles. When I stopped at a service station to fill the tank, it took 4 gallons. There is no way the truck used 4 gallons to drive 10 miles. It's obvious to me that they didn't check the tank, and only looked at the needle, which was at F. When I presented the gas receipt at turn in time, I was told the manager would investigate. I never received any feedback, and feel ripped off. If you rent a truck from this place, you need to make sure for yourself that the gas tank is FULL.

alice g. le

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Le client n'a pas laissé de commentaire.

Elizabeth W. le

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The woman who rented me the trailer was knowledgable, friendly and efficient.

Rachael W. le

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When I later dropped truck off I found out that I had already received a low fuel credit. Of $10. That's all they reimburse you. So the vehicle was returned still having 3/4 of a tank. Which means I gave Uhaul something like at least $85 in free gas. Oh, and I still got charged $11 for going a few miles over my permitted amount. Lesson learned: don't let Uhaul beat you at their own game. Oh, and drop off didn't go smoothly. Was a few minutes past closing and was told there was some complicated process for after hours drop off. So I had to come back first thing in the morning and wait around for a good while, all to pretty much just hand a key over and find out I got screwed. But only after I specifically asked about the supposed credit did I even find that out.

tiffany d. le

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Le client n'a pas laissé de commentaire.

Paula G. le

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Le client n'a pas laissé de commentaire.

Sandy E. le

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Le client n'a pas laissé de commentaire.

Ben W. le

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Extremely helpful staff

Matthew T. le

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Le client n'a pas laissé de commentaire.

Katharine D. le

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Better options for payment

Brianna P. le

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Le client n'a pas laissé de commentaire.

mittese b. le

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Agent was very nice and friendly Theonday Williams.

Lisa T. le

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Le client n'a pas laissé de commentaire.

Kenneth G. le

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Inside our trailer was dirty we had to sweep it out before using it inside of office needs cleaned counters are dirty no place to sit while waiting with 1 person working and there’s 5 people waiting to check in or out ugh!!!!

kenya k. le

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Le client n'a pas laissé de commentaire.

Edward R. le

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Great, simple process. Made for a very productive day of moving. Employees at the store were very helpful. Especially Melissa. Thanks!

taylor w. le

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Stop charging $4 a mile.

brain k. le

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Le client n'a pas laissé de commentaire.

Theresa F. le

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Le client n'a pas laissé de commentaire.

Russ S. le

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Le client n'a pas laissé de commentaire.

Chris D. le

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This was one of the worst customer service experiences I've ever had. I would never recommend this company to anyone else. There was a clear miscommunication. Between two fellow U-Haul franchises. That led to a refund of just some of my money back . Not the full that was debited from my card. I believe the franchise in question is poorly managed and Petty to say the least. Because I was on the record willing to accommodate and rectify the situation. A situation but I was assured was done correctly. I feel I was misled and lied to and also swindled out of my money.

mickey b. le

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This location is by far the best Uhaul has to offer. Melissa is your greatest asset. She knows I need to be on the road early to do my route and gets me in a van quickly.

shane u. le

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Serves was great!

David k. le

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Great place!!

Jose P. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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My only complaint is that when I live 20 miles from your vicinity, I get charged for the ride back just to get where I’m loading from. Also, the facility that is only a few miles from me, didn’t have the size truck I needed. That forced me more miles of traveling.

Robert Y. le

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Le client n'a pas laissé de commentaire.

noquinha l. le

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Let them know that the $19.99 they advertise will increase substantially once all charges are added in. $19.99 truck ended up costing me $49.00

Arch V. le

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Le client n'a pas laissé de commentaire.

chris c. le

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Le client n'a pas laissé de commentaire.

jill w. le

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Le client n'a pas laissé de commentaire.

Timothy H. le

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Le client n'a pas laissé de commentaire.

Vincent M. le

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Only problem I actually had to deal with this the new technology they are using the track mileage was a messed up on us and manager Melissa did everything to get it corrected for me I greatly appreciate it

PAmela T. le

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Never had problem with U haul ever. Enjoy doing business with your company

Leslie S. le

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Please explain to customers that if returning truck/equipment after hours to do so while still in vehicle because you need to put the mileage in with the information. I didn't know so I couldnt take a picture of mileage and gas gauge. I had already got out of truck and returned the key in the drop box.

Terry T. le

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Was suppose to pick up in Akron and was moved to Canton which was out of our way.

PHILIP F. le

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Explain the billing to the customer.

Melanie R. le

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The re-fueling of the truck was a very difficult situation. I had to bring the truck back on the same fuel position I took it out on. The gage was very difficult to read. I would suggest that the trucks go out on 1/2 , 3/4, or fuel. This would make it less frustrating for the customer and a greater rental experience. Especially since this is the last thing you do before returning the rental. It is very uncomfortable standing next to the Customer Service Representative as he or she checks the vehicle to confirm that you have put enough gas in the vehicle. If the gas gage rule was changed it would make the experience of renting a vehicle a lot more enjoyable.

Oscar P. le

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It was the first time using U-Haul service and it was an excellent and easy service from the online reservation through the end. Thanks

robert m. le

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Le client n'a pas laissé de commentaire.

Blake S. le

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The woman who helped us on may 24th in the afternoon came off as a bitch. I wish she was more friendly.

Mark W. le

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The license plate tag for the vehicle was 2 years expired from Pennsylvania.

Trevor S. le

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The passenger mirror was broken on our truck. It would spin all the way out and was not usable. Service was good and the people were very helpful. Will use again

Philana B. le

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Le client n'a pas laissé de commentaire.

jeffery g. le

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Le client n'a pas laissé de commentaire.

matthew a. le

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Le client n'a pas laissé de commentaire.

mark b. le

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Le client n'a pas laissé de commentaire.

Patricia Y. le

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Le client n'a pas laissé de commentaire.

MARK G. le

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Le client n'a pas laissé de commentaire.

Karli B. le

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Not over charge people for things they didnt use like a Dolly that I never used and didnt touch. Service vehicles better because u haul was very shaky did not feel safe driving it

Larry T. le

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The gal who rented us the truck was very nice. When we returned the truck, the gal whose name I cannot remember but had reddish hair was very rude and did not represent UHAUL properly. She stared at her phone the whole interaction, smoked while interacting outside and while inspecting the cab l, although it states no smoking and was overall unpleasant

Justin M. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Josh W. le

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Fix your scheduling system!! I arrived for my scheduled appointment and the part was not in! I did receive a discount to come back another day but they mentioned this happen s often. Fix it instead of giving discounts!

daniel b. le

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Everything was very good

bob b. le

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Once again. Great

anthony b. le

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Le client n'a pas laissé de commentaire.

Amy G. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Always friendly, helpful and knowledgeable at this location

Gregg S. le

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Le client n'a pas laissé de commentaire.

anthony b. le

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Good customer service

Darleen S. le

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it wasn't this location's fault but the entire experience was a bit confusing when you are dealing with workers at locations and others at dispatch. seemed each didn't know what each other were promising and would make promises the others couldn't keep.

Todd B. le

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The staff was very friendly and helpful.

DEBORAH O. le

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The 2 ladies (Melissa and that helped me were absolutely wonderful!! Friendly, knowledgeable, and extremely efficient- I would gladly return or recommend this business. :)

Kris R. le

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Le client n'a pas laissé de commentaire.

ashitia h. le

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Le client n'a pas laissé de commentaire.

Rick C. le

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Le client n'a pas laissé de commentaire.

Barbara S. le

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Courteous attentive staff. Answered all questions very professional. Easiest move I have ever done. Have recommended this location to many of my associates!

corey H. le

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Le client n'a pas laissé de commentaire.

Jackson M. le

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This is the worst U-Haul location I’ve been to.

Dena P. le

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Stop lying to customers to obtain business, I needed a truck, upon arrival of course i was told they were in the shop, had to take a big ass van, received a discount but would have preferred what I was promised. Very nice staff! Got pizza, lol!

nick e. le

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Le client n'a pas laissé de commentaire.

theonday w. le

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Very clean and nice phacility and store is great its dry and very secure i would recommen the store and to rent a uhaul truck to anyone...great service as well

anthony b. le

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Always have excellent customer service... Will come back

Tim M. le

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Le client n'a pas laissé de commentaire.

theonday w. le

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This is a great place to get a uhaul and truck ran good and i aso got a storage unit there and its dry and very secure and clean and well mantained i would recommend this uhaul to rent trucks and get storage

kenny l. le

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Great

jeff G. le

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The on-line reservation and checkin process is really nice. This makes pick up and return a breeze. Make sure renters know to hit the "I got my truck" button.

SUSAN W. le

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Le client n'a pas laissé de commentaire.

Mike D. le

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Le client n'a pas laissé de commentaire.

Amy R. le

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Le client n'a pas laissé de commentaire.

Shatara H. le

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Inside service was terrible, and very unprofessional. Extra long wait time and overall I would never go to that location even if it was for a drop off of one of the uhauls because I also seen how terrible of an experience that was for customers just wanting to drop off the uhaul

linda m. le

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I HAVE HAD ONLY GOOD EXPERIENCES WITH THIS STORE. MELISSA, THE MANAGER HAS ALWAYS BEEN FRIENDLY, KNOWLEDGEABLE AND I FEEL IS AN EXCELLENT EMPLOYEE FOR YOUR COMPANY.

cytithia s. le

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Don't give a reserved truck away to another custom just because the renter was a little late.

Todd B. le

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box leaked water and all you stuff got wet

eric k. le

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Le client n'a pas laissé de commentaire.

richard d. le

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Very easy to rent this truck. I would like to give this location 10 stars but the chart only goes to 5 stars. Highly recommended. Thank you for an easy move.

William G. le

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Le client n'a pas laissé de commentaire.

Larry C. le

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Explain in person the reason for on time returns. In all the paper work it is unclear about the second day charge if you are late back with the equipment. But this U Haul location went out of their way to satisfy the customer

Dave T. le

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Get an experienced management

janet h. le

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Upon arrival, the lane for returns was full and blocking the sign. I pulled up beside the lane, thinking I was in the correct spot. I was met with a frown and a point from the employee working. No words, just horrible body language and a bad attitude. Once I got out to see what she meant, she told me I'd have to move the truck immediately. She didn't offer any kind of assistance or apology. I then had to wait in line for an extended period of time because she was the only one working. She clearly needed assistance, and as a result portrayed she would rather be anywhere but helping customers.

Sabrina K. le

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Le client n'a pas laissé de commentaire.

mark m. le

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No improvements needed. Truck ran great. Very friendly customer service. Thank you U-hall. Sincerely, Mark Moye

meleigha r. le

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I paid to have the associates hook up my car to a tow I rented, but they had some trouble with the harness putting over the wheel. The harness kept falling off during my ride to VA, I eventually ended up taking the hitch to a UHaul dealer 200 miles before I got to my destination

chris b. le

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Le client n'a pas laissé de commentaire.

grant s. le

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👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

grant s. le

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First time using your service! So far outstanding. Larger units would make storing easier

Jessica B. le

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This was the worst customer service I have ever experienced. Not even the manager knew what was going on.

Jason C. le

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Staff helpful.