Évaluations des clients U-Haul Moving & Storage at Columbus Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Columbus Rd

Cote générale :

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tyrone R.
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Le client n'a pas laissé de commentaire.

Guy P.
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Le client n'a pas laissé de commentaire.

COLLIN M.
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Le client n'a pas laissé de commentaire.

ARLIE B.
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Worked excellent,

GREGORY S.
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I didn't realize until I got to my Mom's house and until after the movers showed up that the long handle lift dolly was broken. The wheel on the left was broken. We made due without, just please make sure you send customers with well maintained equipment.

DONNY S.
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I love coming to this location employees are amazing, but all the updates, and the price could be better.

DONNA D.
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My check in experience took almost a HALF HOUR - it was NOT the fault of the associate I blame management! She explained she was in training, and I think it was her third or fourth day maybe, and the employee that was supposed to be there with her, training her, either did not show up or called off. So she was totally on her own trying to work through this. She actually called her manager to ask a question and the manager did not answer the phone call, which I feel is completely unacceptable! Again, I do not blame her at all, she did the very best she could and was very apologetic and very professional. My return experience, was not much better… They're actually was someone there with her at that point, but he did not seem very interested in helping us out, and again that process took much longer than it should have.

CAMERON S.
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Le client n'a pas laissé de commentaire.

Kraig M.
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Le client n'a pas laissé de commentaire.

VENUS B.
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You are doing a superb job

Mark G.
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Le client n'a pas laissé de commentaire.

jimmy w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MATTHEW K.
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Le client n'a pas laissé de commentaire.

ELENA H.
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Le client n'a pas laissé de commentaire.

Lawrence H.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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The older of the two trucks leaked water into the cargo box.

TERRY D.
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The truck was saying check engine and when I called to extend it they tried to charge me 50 dollars more when I knew I shouldn't have got it fixed

John R.
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Very professional and efficient personnel logging in the vehicles being returned.

Michael D.
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Le client n'a pas laissé de commentaire.

ROBERT O.
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Thank you

JOSEPH S.
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Everything was clean and well maintained. An additional clerk would have been helpful and cut down on wait time.

robert M.
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The online mobile registration wasn't working correctly, so I had to work with the staff member to re-create and start all over once I arrived at the facility. Other than that, the staff team member was outstanding and made the experience an easy one!!

WADE L.
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Le client n'a pas laissé de commentaire.

nicholas C.
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No problems here, staff has always been good every time I've ever been there.

tim D.
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Personnel are very helpful courteous and respectful. Being autumn time of the year, can't stop leaves from blowing into back of the 26' truck we rented! I have back and sciatic pain, Missy noticed that and even offered to clean out the truck box for me! That is an outstanding human quality!!!

Anthony M.
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The truck I had had a check engine light on luckily I didn't have far to go. Also I did the on line reservation with check out at the desk to make things quicker and the phone rang and I had to wait an extra 10 min. What's the point of doing the online check out just to get pushed back because someone calls. I think they should have put them on hold until finishing my transaction. Frustrating!

Linda K.
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Le client n'a pas laissé de commentaire.

Sonja M.
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Le client n'a pas laissé de commentaire.

SUSAN G.
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busy Saturday return, took a long time to check in equiipment, . other than that was a terrific experience, really good staff

Bruce B.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

FRANK W.
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I submitted reservation online requesting 1/2 dozen furniture pads. I didn't check the back of the truck before I left and the pads were not in there when I needed them. Online orders need to be checked more carefully. Thanks.

TRENT S.
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Le client n'a pas laissé de commentaire.

Evan M.
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The owner was great to work with. Extremely helpful and polite to her customers. The new girl there was a bit.... Much ...but the owner made up for it. Thanks again.

susan B.
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Le client n'a pas laissé de commentaire.

Shad T.
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Le client n'a pas laissé de commentaire.

STEPHEN S.
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Le client n'a pas laissé de commentaire.

PATRICK T.
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Staff was excellent!

Drake T.
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Make the pickup process faster and easier, as well as the drop off process.

ERNEST A.
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Major problems with trucks...

KEVIN H.
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Le client n'a pas laissé de commentaire.

Kevin H.
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Same as above.

STEVEN M.
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The man who helped me, Jason Mirwald, was incredibly rude. I went back after my dad picked up the trailer because we were charged for liability and didn't need that based on our private policies. From the start he just kept saying "well, I can't make any changes, sorry". But I asked him to make a call and he learned he could make a change but then kept saying "wow I'm going to have to redo this contract" and "I'll have to enter in all the information all over again". Actually, it saved and he didn't have to, but he made sure I felt uncomfortable. I even asked him at 1 point, "do you treat all of your customers this way or am I lucky?" and just stared at me blankly. It was a TERRIBLE experience. I will never recommend anyone in Canton pick-up trailers there. Whipple location never does this... he was so unbelievably rude. I know people have bad days, but I was being pleasant at first to just try to get this $30 charge reversed. He was awful.

WESLEY S.
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Le client n'a pas laissé de commentaire.

JOHN K.
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Very efficient and friendly location.

MIKE S.
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Le client n'a pas laissé de commentaire.

steve S.
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Le client n'a pas laissé de commentaire.

jessica B.
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The online pick up process was not as easy as advertised. I have never had an issue with not filling the gas tank before returning before. The guy checking me back also seemed perturbed I actually used the materials provided after stating I was going to. The also didn't provide the furniture dolly at the beginning and took it off our charges.

LORI M.
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Beautiful staff. Fast on their feet

Pamela C.
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very courteous and helpful.

Eric G.
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Le client n'a pas laissé de commentaire.

APRIL W.
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Le client n'a pas laissé de commentaire.

Elmer E.
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Le client n'a pas laissé de commentaire.

Mark P.
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The only location I prefer to deal with.

JUSTIN CURTIS E.
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Le client n'a pas laissé de commentaire.

Chris E.
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Le client n'a pas laissé de commentaire.

JOHN M.
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The service reps could*nt have been more pleasant and helpful.

eric K.
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Le client n'a pas laissé de commentaire.

Dylan M.
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Le client n'a pas laissé de commentaire.

RICHARD H.
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Everything was perfect. The truck was waiting for me,and the checking in and out was very quick.

William M.
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Le client n'a pas laissé de commentaire.

CHANCE H.
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Le client n'a pas laissé de commentaire.

SHYTAIL TYRAIL C.
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The work seemed over them. he needs someone to help him. there should be more than one person working.

Cheryl F.
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Counter help very apathetic. Was assured the dolly I ordered was on the truck. It wasn't there. Spent 15 minutes on hold to let you know, and that I didn't steal it. Was told I wouldn't be charged. Reminded them when I returned the truck also. Was emailed a receipt later and was charged for the dolly. Will not be back and gave you a bad review on google. People need to do their jobs, it's not rocket science!

Matthew G.
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Le client n'a pas laissé de commentaire.

THOMAS C.
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Le client n'a pas laissé de commentaire.

DENNIS H.
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The young man who checked in my trailer insisted I pay even though I already paid. I said I already paid but he insisted I pay again. Upon checking his hand held device he changed his mind.

Shawnta F.
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The entire experience was awful. The van was filthy and had a horrible smell. The equipment was not there when I got there. It took about 35-45 min to get started after I waited 10 min to get asked if someone could help me. It felt like I was bothering the workers. I had never ordered on my phone and I had little help from the staff. The van didn't have a USB port to charge my phone.

Brenda B.
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Le client n'a pas laissé de commentaire.

Toronji C.
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Made a reservation at this location for a 15 foot truck , That size truck was not available instead of offering a larger truck to help with the move was given the 10 foot truck and had to make more trips no discount given for mileage or truck . Was not my fault I was not able to have the bigger truck but had to pay more money to do the same trip. Just a lack of customer service

janice Z.
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Le client n'a pas laissé de commentaire.

James K.
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Le client n'a pas laissé de commentaire.

Nathan G.
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Le client n'a pas laissé de commentaire.

Rebecca J.
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Super kind and helpful at this location! Made drop off very quick.

Deborah W.
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Your customer service representative was AWESOME!!

LORA W.
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Way too expensive. Had a mix up with Penske or would have rented there. You were more than double.

Lisa W.
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Both representatives when I picked and returned the truck were very kind and professional. The lady who was working this evening was very kind. Our house keys were accidentally left at the store and she called us to let us know and waited after closing for us to return.

RACHEL C.
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Le client n'a pas laissé de commentaire.

Tyler G.
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Online check in was terrible. The website and app kept crashing

Joel K.
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Was charged twice for my rental fee. Not happy about that at all

Keith S.
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Le client n'a pas laissé de commentaire.

Pamelajanay C.
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Tell the customer you have to put gas back into the vehicle. I was not told. Then I was charged extra.

bonnie H.
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I HATE not getting a printed receipt. Vehicle was returned on 8/6 and was told receipt would come to my email. Have not received one yet! Though all other communication has been received.

chavella J.
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Get workers who want to do their jobs and workers with better attitude

sean M.
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I will use Penske foing forward! Your extra charges are ridiculous. I put 26.00 in the gas tank and get charged 28.00 for 8 gallons when gas is 1.89... Total B.S. I will never use your service ever again. I will do my best to make sure no one I knows will either!

Richard A.
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Lots of confusion at the time of pickup. The guy who checked the van back in, at the time of drop-off (return), treated me like a criminal. The check engine light was on the whole time. I was told to "not worry about it". My reservation location was moved from Akron to Canton, one day before my moving day. Huge hassle!

Jon C.
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I wanted to get a drop-off receipt. There was nobody outside when I brought the truck back. I went inside and waited in line for 15+ minutes only to be told to wait outside for the Uhaul rep. I waited another 15 minutes for someone to check me out and provide a final receipt. Not a very efficient process for one of the larger Uhaul vendors in the area.

Robert K.
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Le client n'a pas laissé de commentaire.

SUSAN M.
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Le client n'a pas laissé de commentaire.

JIN S.
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Online finalizing took too long, but overall experience with the team was excellent.

TYLER W.
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Akron fountain street location did not have a truck with my reservation We had to find our own truck in canton close to our move after Akron wanted us to go to Kent There should be a refund for mileage used

Christopher B.
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Truck was clean however there were a good amount of damage to the outside and seats were tore up .

John P.
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Everything was smooth an simple, the girl running that store is top notch.. 👍🏻

Mark G.
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Le client n'a pas laissé de commentaire.

Rayner O.
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Le client n'a pas laissé de commentaire.

Kelly B.
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Le client n'a pas laissé de commentaire.

Steven L.
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Celine was incredibly helpful in answering my numerous questions.

joseph B.
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Le client n'a pas laissé de commentaire.

Tashira P.
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Service was horrible and very slow. Only one worker. Took over 30 minutes for him to come inside and help. I would not recommend this place !

Stephen C.
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Le client n'a pas laissé de commentaire.

Chad O.
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Michael at the Whipple location was absolutely phenomenal! He was able to answer all of my questions and complete my order even though I was going to be using another location. Re: Columbus Rd location just needs more space for returns.

Nathaniel A. | Expérience générale |
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I didn’t like the fact that my unit was open at the top and exposed to all the other units and the only thing separating them was chicken wire.

RIchard G. | Expérience générale |
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I for sure won't be coming back

Sandra A. | Expérience générale |
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This is the second time I have used the storage, and I have rented trucks and vans in the past. I don't even live in Canton anymore, but I always go to this facility.

harrold a. | Premières impressions |
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The Service provided was good, however the directions to the Storage Facility would be better if a more detailed instruction is being provided, so as the prospective Customer doesn't have current pro

scott d. | Expérience générale |
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I found a bug in my Storage unit Me and my fiancé talk to the manager Missy and she said there’s nothing we can do about it and she made Fiancé crying and I will never get a storage unit from

theonday w. | Premières impressions |
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Very clean and nice phacility and store is great its dry and very secure i would recommen the store and to rent a uhaul truck to anyone...great service as well

grant s. | Expérience générale |
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👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏👏

grant s. | Premières impressions |
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First time using your service! So far outstanding. Larger units would make storing easier

Jessica B. | Expérience générale |
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This was the worst customer service I have ever experienced. Not even the manager knew what was going on.

Jason C. | Expérience générale |
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Staff helpful.

Non reviews have been submitted for this location.

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