Wasn’t open on a Sunday
Hope HCustomer Reviews for U-Haul Moving & Storage at Court St
Testimonials From Recent Customers
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The checkin app has a bug. On my Samsung phone, when changing from Portrait to Landscape mode as my phone would rotate, the checkin would reset and start over.
ROBERT TThe Mildred Street Uhaul storage facility was outstanding. I give the staffs customer service a top ranking approval. Staff was also very professional, courteous, polite, knowledgeable, and approachable. If I'm ever in need of storage again I will use Uhaul.
Angela S | Premières impressionsExcellent
Tania JAt least try to clean the inside of the vehicles. Truck smelled like cigarettes and looked like it never saw a vacuum or wipe inside. Make sure equipment is inventoried and communicate with surrounding locations better. My time is just as valuable & costly.
Alfred HGreat experience. Was a great help while my daughter was living on campus at Alabama State University
BYRON D | Expérience généraleFriendly location and a great setting.
Gregory MStaff was great! Very easy checking in and out. Loved being able to extend my rental through my account.
Alicia CDifficult to answer yes about the facility being well maintained because the elevators were a constant problem. Rarely were they both operational, and only one was big enough for large loads.
James H | Expérience généraleVery nice and helpful staff.
sigmund bThey building flooding damaging my items and when I asked for a sanitation receipt for my wooden item showing their were properly sanitized and cleaned. The manager told me no! The movers broke my TV. And overall just hurtful how my photos of my deceased father was ruined, handdrawn photos by my dead brother ruined and the Manager told me while I was crying to take the wet photos and wet paper with ink ruining from it to a photo shop and give her the receipt. How can I take items missing ink and no longer viewable to get copies made?
Kimberly T | Expérience généraleKeep up the good work And also I need a receipt. Merci.
Terry RMy unit was flooded with nasty sewage colored water. I just lost my dad and brother and all my pictures were loss due to water damage. All my cards and keepsakes. The manager proceeded to get an attitude with me because I asked for a sanitation receipt from a professional cleaning company and threatened me. Already frustrated I told her don't threaten me and from there she put my items out the facility. Several my items are broken and scratches up from the movers. And all my dirty furniture is in my new unit with my clean stuff. Never again.
Kimberly TServicing agent was professional and very efficient. The equipment was in good condition.
grant cIt was very easy and someone was ready to help soon as I walked in. Thanknyou
Paula Mmy order was not placed correctly could not pick up. No truck available, location changed, cost twice as much as was quoted and I did not put extra miles or have gas issue, just doubled the cost. Very dissapointed in it all.
Joyce RThe gentleman assisted me was great. Helpful in my choice as well as courteous and polite. I would rent from him again. I extended my rental on the app easily and he was great on the return.
Bill CIt's affordable great place to come to I would recommend to anyone
Tabitha H | Premières impressionsThe downtown Uhaul location is great. It is easy to access, easy to get items in and out, and easy staff to work with. The prices are affordable. I have also rented a truck from here. No concerns; I have enjoyed my time and experience using this rental storage space.
Sydney H | Expérience généraleNo improvements. Management was awesome efficient and polite. Excellent service
Janina WJust keep doing what you doing
Jacqueline GThe young man was late arriving but he worked very fast to get us out the door. He was good at customer service and we really appreciated his positive attitude.
James WGreat service! Marcus J was awesome.
William TS.O.
Jamel DJust keep doing what you are doing. The manager or general manager is a people person and does an excellent job in customer service.
grant cThis vehicle was not one of your best trucks.
Henry MFriendly and very helpful
Molly JCan't remember the gentleman's name but he was extremely professional, knowledgeable and courteous! He ensured and explained the charges and made sure I received the receipt and was ready and able to answer all questions!
Donnell CEven though my Mom stuff got auctioned. It has got wet from the weather because the upstairs had gotten flooded.
Timothaeus T | Expérience généraleWrong Email Address!
Zack MThe representative was amazing and extremely helpful and courteous.
Xavier LThe elevators made this move much harder and longer than what it was suppose to be. I had to go get an employee at least 4x so that he could reset the elevators, which took away from my 3hr rental. It got so bad to the point the movers had to start using the stairs because it took so long for the elevators to open, then it was only one working. I wouldn't recommend this specific storage facility to anyone simply because they're equipped with elevators, unless they have time to waste. Other than the elevators being a nuisance the facility was clean and the 1 employee that was working was very attentive to my needs.
Lawrencia B | Expérience généraleI don’t know of anything that could have been done different
Richard ERemise
Lakita DVery well kept, management is very courteous, informative, l would recommend to anyone 👌
Tammy S | Premières impressionsThe manager was very helpful and friendly
kenya mIt could not have been easier. Brendon is super nice and helpful.
Jay SNon
Catrina J | Premières impressionsThe guys were great but the truck was a piece of crap. I have rented several of your ten foot box trucks but that one needed to go to the junk yard in the sky. but the dudes at the counter were great.
CHRISTINE TI would change nothing, including the staff who were friendly and efficient. The building, including the restroom, was very clean.
ROSALYN LI did not have an issue with this actual location because this was not the location I booked with. I initially booked with Eastern Boulevard. I was never told I needed a credit card for use of the vehicle. I had to exchange vehicles last minute because they did not have the vehicle I reserved on hand and was told to go to another location. My reservation was at 9. I did not get the vehicle until after 11. Once at the new location we test drove the truck and it had issues. I then had to be issued another vehicle. Which cost more in miles and gas, a 15' truck which I did not need but had to take what was available. I ended up being out of more money total and a lot of time was wasted.
regenia tI interacted with three different staff members, all of whom were very helpful and friendly. Storing a larger item and needing multiple trips in the freight elevator, it would be super helpful to be able to call the freight elevator separately, and not have to wait until it randomly opens
Jessie B | Premières impressionsMarcus and all of the workers are very professional, hardworking, and just amazing, I wouldn’t go to another location!!!!!
Sharanita MExcellent customer service and very helpful.
wilbert eEnjoyed the service.
SAWASKI JThe 26 ft. GMC drove terribly, front tires out of balance. The air leaking in around both doors was so bad and loud you couldn't hear. Play in steering wheel was bad. We make this trip once a year picking up Christmas shoe boxes for Panama missions. It is a 1000 to 1100 mile trip stopping at church's picking up boxes. If this is the best truck we can get, next year we will go with Penske and pay $ 200 more for a better driving truck.
Gary OI can not even access unit
Catherine B | Online Move InThank you Marcus as he was an ace at his job. I was a 0ne man team having to get a 3 bedroom truck unloaded pretty much by myself. It was a struggle as the truck needed to be back and checked in by 9:00 AM the next morning. I ran out of tine and still needed access to the storage unit. He made it all possible and I was able to finish up around 2:00 AM. I will highly recommend this facility because of him! Thank you again Marcus for going above and beyond even after hours!
Christopher W | Premières impressionsSpecial offers will help me rent more.
telisa tProfessional services.
grant cContinue to treat customers the way you would like to be treated.
Andrew FLower your rates for long term users.
Armond c | Expérience généraleI had an excellent experience with U-Haul recently! From start to finish, the process was smooth and hassle-free. First, the online reservation system was user-friendly and allowed me to pick the perfect truck size for my needs. When I arrived at the U-Haul location, the staff was friendly and efficient, making the pickup process a breeze. The truck was clean and well-maintained, which gave me peace of mind for my move. What really stood out was the return process. It was quick and straightforward. I appreciated the transparent pricing, and there were no surprises or hidden fees. U-Haul made moving day a lot less stressful. Overall, I highly recommend U-Haul for anyone in need of moving services. Their commitment to excellent customer service and well-maintained equipment made my move a success. Thank you, U-Haul!
Brandon BEasy process.
Adriann SI never rented a U-Haul before... it was fairly easy and Mr Brown help me out a lot
Dave MI lost my keys and you all lied like yall don’t cut locks 🔐 knowing that that’s exactly what yall do soon as a customer miss payments,secondly,it was a dumb idea 💡 to make storages going up, and the only way to get to them is a tiny elevator,I wouldn’t recommend yall Hoes to a 4legged Dog 🐕
kamartha g | Expérience généraleGreat vehicle and great customer service. T. Brown assisted me with securing the vehicle and suggested items that I may need to make my moving experience an easy and safe one.
Kent MAbout a hour into our trip the engine light came on and the truck started driving different. It started off doing great and then once the light came on it's like the gas was falling out of the tank. It used wayy more gas than it normally does. The yen the tow dolly light cord wasn't attached properly so the cord drug on the road for miles before we knew. So we had to stop at another U-Haul to get a replacement cord! Which made us late to where we initially needed to be.
Makayla Cfabulous!! i am very impressed by the professionalism and excellence of this branch. i always come here and i am always very satisfied!! making me a loyal uhaul customer. thank you!
Elizabeth WWhen I initially rented the storage space I was not advised under any circumstances that the first month is free secondly I was not advised the lock that was on the door (which was shown to the rep) was unacceptable. Which resulted in me having to purchase a lock from uhaul. Then I was never advised until afterwards there was no prorated accommodations, mean I paid for the full lord of august moved all of my kids things out on the 12 and you guys just get to keep the rest of my money? That isn't right so no my experience wasn't pleasant and I will never use uhaul again!
Tekira L | Expérience généraleGreat Customer Service
Marvella GIt wasn’t the customer service it was the truck smelled like it could’ve been the city dumpster and it had roaches in the dash smelled like marijuana overall the U-Haul drives great but it’s was horrible driving roaches coming out the dash
Rashard GThe service was good. The facility was well maintained and the accessibility was an ease. The facility gave me a feel of protection for my storage. Will utilize again.
brenda w | Expérience généraleBoth men were great and very professional
noland l | Premières impressionsStaff was prompt, courteous, pleasant, and very professional. I appreciated that they were patient and took the time to explain everything and not rush thru the rental process.
shona j | Premières impressionsMy only complaint is that the building is hot inside. It is supposed to be climate controlled but my storage unit was hot.
Coyette R | Online Move InThe manger and staff were very professional and respectful gentleman
LaKisha D | Premières impressionsCouldn’t find storage they would come up rather stand outside & smoke cigarettes also gave me the wrong storage had to up size after finally getting mattress In
Keyanna C | Premières impressionsElevator was too small for my belonging. Had to get another unit elsewhere and will be having to move all stuff again to combine.
Kimberly T | Online Move InEnsure customer knows that they are to initiate / activate the pickup reservation according to the time to obtain information to get keys after hours from the key box.
Primus BThe problem with this location is it was converted from an office building to a storage building. 2 of the elevators are not working and the other two actually are not big enough for furniture. One is a small elevator and the other says Freight which is bigger but still small. In a nutshell, this was a building with elevators for people not furniture. The staff was professional behind the desk yesterday and helpful.
Doretha A | Premières impressionsI’ve dealt with nothing but issues with this location I will never recommend or use uhual again.
Jullian C | Expérience généraleWhile the facilities are clean, 2 of the 4 elevators to the storage units are not functioning.
James H | Premières impressionsEquipment elevator is not big enough to fit a couch into.So I left my couch downstairs with the rest.When I returned it was gone.Marcus he is so sweet and helpful.Said that where people leave things they don't want.I had no clue,there were Only couches there assumed none for in elevator.So I'm out of a couch.Any rembersaments for that?Other than, service and facilities were fine.
Triquna J | Expérience généraleWe reserved a moving truck and storage unit to move my daughter out of her dorm and store it for the summer. The online reservation process was easy, and from pickup to drop off, our in person experience was also easy and well organized. The two employees were very friendly and efficient - we will rent another truck to move her back in the fall, and this will be our plan while she is in school in Montgomery.
Kristin J | Premières impressionsMy experience was great!! I left my items in storage while I relocated to Texas. So me being over 8 hours away I must admit my items were kept safe and sound. I will definitely be using U-Haul aging for my next move!
Brittany M | Expérience généraleEverything was good.
Kimberly W | Premières impressionsI don’t really care
LA'SHONNA L | Expérience généraleLocks should be given and returned unless you want to buy them and insurance should be optional
JADARIAN W | Premières impressionsThe staff was very rude & was very smarty towards me
Shantea P | Premières impressionsThis was a great experience and the customer service was outstanding.
shola h | Expérience généralepoor customer service over the phone
Victoria P | Expérience généraleStaff was so friendly and helpful. They were very accommodating to all of our moving and storage needs
Janice V | Expérience généraleGreat experience overall. Thanks to the manager for all his help.
Richard C | Expérience généraleThank You Marcus
Christopher B | Expérience généralestorage was very clean. customer service staff were amazing, knowledgeable, and helpful.
Lakevia T | Expérience généraleWe were given directions to our locker but when we got to it, it was locked. It was closing time and we barely caught the attendant before they closed. Other than that, they were friendly. The only other thing that bothers me is we had to purchase the uhal lock. We were not allowed to use ours our purchase a cheaper lock. Felt forced to pay for an overpriced lock could have been done by a standard lock.
Sherrie M | Premières impressionsThe site was fine and move in overall easy. The only challenge was that the elevator was not fully functional. That staff member did assist me with going up and down the elevator. I was disappointed that the elevator is not wide enough for odd size items. Overall, a positive experience. I return a few days later and was about to use the elevator with no issues.
Michael J | Online Move InOnly problem was the elevator situation. With only one elevator out of four working made the unloading more difficult
Janice V | Premières impressionsBroken elevator 40 minute wait to be acknowledged/ waited on and 45 minutes working with an employee that lacked basic knowledge.
Malha B | Premières impressionsLove it
Yolanda M | Premières impressionsEverything went well. I got everything done on time. Was able to turn the truck in and put everything in storage on time.
Anthony S | Premières impressionsElevator is to small to be moving items threw. I most definitely had trouble moving my items on the elevator but everything else was great.
Kacey M | Premières impressionsThere are only two elevators and they don't provide much depth and cannot fit a full size couch nor a motorcycle. Customer service and accommodations were extremely great! I would definitely recommend using the facility because of the manager's initiative to assist the customers, but only if you're not moving living room furniture or motorcycles.
Willie W | Online Move InI wish my time used could have been prorated. I paid for two whole months and only used the first week of the second month.
LATONIA M | Expérience généraleEasy and professional
Candace C | Premières impressionsEmployee was very friendly and helpful
Sandra M | Premières impressions