You can start by re-training the little short dark-skinned (20 years old) girl on how to effectively close out transactions. Today I returned the 20' truck and followed the directions as I always do. I sat outside for approx. 13 mins AS THE SIGNAGE INSTRUCTED ME TO DO. I have returned many vehicles and I am very aware of the procedure. This very inexperienced cashier asked me if I'd bee n waiting long and when I told her that indeed I had been waiting, she politely began to blame me for my waiting, explaining to me that I should have come inside the bldg (despite the clearly posted signage outlining the return procedure. This employee seemed to desire an argument with me while at the same time apologizing as she stated " I'm sorry that you had a misunderstanding. This blew my effing mind! She even wished me a pleasant day. This little girl's behavior did not sit well with me and quite frankly misrepresented UHAUL in a most negatively. Please retrain your employee or GET RID OF HER.tina L.
Customer Reviews for U-Haul Moving & Storage at Court St
Pour nous contacter
Montgomery, AL 36104
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tammy M.
Le client n'a pas laissé de commentaire.Timothy C.
Nothing, everything was greatJames B.
Le client n'a pas laissé de commentaire.LISA C.
The vehicle smelled like cigarette smoke. Not a pleasant smell.Gay V.
Employee was very friendly and helpfulSandra M. | Premières impressions
I have no issues with the location. The U Haul app needs work!!! Absolutely useless. Could not get it to work at all during drop off.Terry H.
Le client n'a pas laissé de commentaire.Brandon F.
We were not pleased with being relocated to this facility but the staff was understanding and the experience at this location was good.NICHOLAS S.
Le client n'a pas laissé de commentaire.William B.
Although I checked in online to pick up my trailer at another location, once I got there I was told they didn't have it and I had to come here. Very frustrating. No apologies were made for the wasted half hour. No one tried to call me or email me. Pretty simple stuff.Chad H.
Truck maintenance needed, customer service below acceptable.Damarius J.
Site was acceptable, although at a very old and somewhat run-down location.Edwin B.
Nothing. Marcus was very helpful.Britanee J.
credit cards are really a huge inconvenience as long as the card works it should be able to be usedAlycia M.
Le client n'a pas laissé de commentaire.LASHEENA N.
Le client n'a pas laissé de commentaire.MARIE D.
Le client n'a pas laissé de commentaire.Alexandra L.
Le client n'a pas laissé de commentaire.KELLY P.
Le client n'a pas laissé de commentaire.Henry M.
Le client n'a pas laissé de commentaire.SCOTT W.
I was incorrectly charged and have not received the proper credit back to my account. My rental was only a 24 hour rental and I was charged for 48 hour, and the the guy who checked me out was new and did not know how to fix it beforehand.Andre H.
Le client n'a pas laissé de commentaire.MEGAN M.
I had so-called guaranteed reservations for a 15' truck for a couple of different weekends, drove from Alabaster to Montgomery, "Oh sorry, that truck isn't here..." That happened a couple of times before I finally got the 20' truck! When I did get my truck, I was told to come by at 11am but didn't get out of the facility till 12:20! The guy was doing his best but there should've been at least a second person behind the counter, that's a management good. When I left, the line was 5 deep and just the one guy. The lady at the BP where I returned the truck was super nice and very professional. Logistics seems to be an issue for reservations as I stopped at a few places after I got the truck and they said they had trucks to rent... I've never had any issues with your trucks except for simply getting one after I've reserved it a week ahead. Aggravating!PAUL S.
Teen at counter should speak clearly. Not mumble as she speaks thru mask.anthony K.
Military for 15+ years: Pickup location overall was very helpful but feedback for U-Haul Cooperate I would add: As the "customer" we should have the final say (for our convenience) as to where and when we drop off the rental. We literally had a drop off location less than 1 min from out new house but YOU made us drive a 26" van (with support to pick up and bring me back) "25 MILES" for our drop off............................................................................................................................................................................................................................................................................................................................................................................................................................................ YES... WTF... Fix this and, only then will you stop losing customers like me and my military peers..." #Military Move #We/Military move all the time and talk widely about our PCS experiences... #Thank more about accommodating your costumers vs your franchisees Good luck U-Haul... Looking Good Penske...DANIEL S.
Marcus and his team are wonderful. The customer service was prompt, courteous, and accommodating. The facility was well organized and accessible. I would definitely recommend this store to family and colleagues.Anglenne W.
young man was a great help thanksSTEVEN Y.
Le client n'a pas laissé de commentaire.Pierce G.
New guys could not process a 10 $credit for a dolly that was never clipped off the wire tie. Didn't know howHugh G.
I would like to get a business accountMichael W.
Le client n'a pas laissé de commentaire.JOYCE R.
No comments, all was great.JOBY C.
First I rented from one location and was rescheduled to a different location last minute. We went to pick up the rental and no one was there. It was dark and closed. We waited for an hour and had to call the help line just to get someone to the store.JEREMY B.
Very friendly and helpful.Raymond S.
Le client n'a pas laissé de commentaire.REGINALD E.
Le client n'a pas laissé de commentaire.CALVIN S.
Le client n'a pas laissé de commentaire.ANDERSON C.
We had to air the tires up before and after loading the vehicle. We were told by customer service there was an initial fee of 300,00 $ for rental and when we return the trailer they would pro-rate or charge a 54,00 $ a day fee. This did not hold true. Very disappointed.gary C.
Le client n'a pas laissé de commentaire.Angela L.
Le client n'a pas laissé de commentaire.Clinton M.
Got charged for 17 $gas and it was â€œa hair belowâ€ where it was supposed to be. It was actually above where I got it because it was below where the sheet indicated - I gave uhaul the benefit of the doubt, will never do that again. I told the tenant the truck about shook apart going 60 mph. Response â€œI mean it is a 26 ft truckâ€. I guess that makes it ok? Picked the truck up at 8:45 am, dropped it off at 8:45am, charged an extra hour because I wasn't there by 8:00 sharp. Terrible, terrible, terrible experience. Probably will never use again.Ronnie E.
Le client n'a pas laissé de commentaire.EDDIE H.
A/C was not working in truck very well and oil pressure was sporadic from high to low. Customer service was good.Steven Q.
Le client n'a pas laissé de commentaire.Phillip B.
Good, clean location with very convenient hoursPaul W.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.MIKE J.
Le client n'a pas laissé de commentaire.Oliver R.
Le client n'a pas laissé de commentaire.JANITA M.
easy quick processRyan H.
Le client n'a pas laissé de commentaire.HANNAH T.
Make sure it's clean and not damagedStephanie P.
Le client n'a pas laissé de commentaire.Rick S.
tire needed air, engine light on.Joel B.
Le client n'a pas laissé de commentaire.JEFFREY ALLEN M.
Le client n'a pas laissé de commentaire.Henry M.
Offer discount on AARP to help with the cost for Retirees. Lower the cost on the mileage.Wendy W.
make it more secured. Ya'll are in a rough part of townJennifer S.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.RASHIDA L.
No commentsDebra C.
Le client n'a pas laissé de commentaire.Davonte W.
Le client n'a pas laissé de commentaire.Kristian M.
Le client n'a pas laissé de commentaire.JAMES B.
There was a mix up with the drop off location and it was handled fast and was the best solution. My experience with this location and U-haul, in general, was excellent.SHEDRIA P.
Le client n'a pas laissé de commentaire.Angel B.
Le client n'a pas laissé de commentaire.Henry M.
Le client n'a pas laissé de commentaire.CAROLYN C.
Le client n'a pas laissé de commentaire.Charles G.
Very helpful, polite and professional!! Helped find us an auto transport instead of a auto dolly.Cathryn L.
Le client n'a pas laissé de commentaire.Johnny B.
Everything was professional and did in a great mannerKATIE R.
Provide a complementary dolly in the moving truck...DON M.
The location where I was supposed to pick the vehicle up didn't have a trailer. I had to go to another location. The vehicle got a flat because of dry rot on a tire. It took over 4 hours for Uhaul to send a tow truck to repair the tire. I was supposed to get a credit for the inconvenience which I never did. I called several times, and still didn't receive it.Johnny Y.
Le client n'a pas laissé de commentaire.Jerome N.
Le client n'a pas laissé de commentaire.CHERYL B.
Le client n'a pas laissé de commentaire.Diana W.
Great serviceKerry H.
Le client n'a pas laissé de commentaire.Michelle B.
Answer the phoneSabine S.
Le client n'a pas laissé de commentaire.Carey W.
Very professional and friendly stafflettie B.
Le client n'a pas laissé de commentaire.Willie F.
Le client n'a pas laissé de commentaire.Carl H.
Everything was perfect....Janice M.
Le client n'a pas laissé de commentaire.Arthur P.
My 50,00 $ certificate was not upheld even though I had called customer service prior to pickup and the woman I spoke with assured me it would be an made a note on the reservation about it because it was not showing up in the app. Also gas to fill up the quarter of a tank DOES NOT cost 30,00 $. I know how much these trucks hold and how much gas cost in the area. Overcharging is disgusting and wrong. Especially when I had no choice but to drop off without being able to refill because the return location closest to my house is not safe and needed someone to accompany before they went to work so they would not be late to work and I would not be late on my return.Holley H.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Erika R.
It was a pleasant experience.Mary M.
Le client n'a pas laissé de commentaire.RACHEL D.
Service you trucks because you're providing a service to paying customersAriel V.
Le client n'a pas laissé de commentaire.Susan B.
Le client n'a pas laissé de commentaire.Charlie A.
I dropped off after hours and utilized 24/7 mobile option for pick up and drop off. That made this move very convenient for me. So I will recommend.Bree H.
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