Thanks for the awesome service
WILLIAM G.Customer Reviews for U-Haul Moving & Storage at Davis Monthan AFB
Testimonials From Recent Customers
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Holy shit they were fast. The sahuarita was location is really slow like two old people having relations
ken J.I picked this site over all the others as I was impressed the way it looked. The trucks are all neat and orderly around the facility, and the location has great road access. The gas station immediately to the east makes refueling a snap. Other U-Haul locations are not as perfectly placed.
Alan W.Fast and easy pick up and drop off. Personnel amical.
Maria H.Also great service with storage and moving vehicles! Staff has always gone above and beyond for myself and my husband.
DEBBI G. | Premières impressionsThe car trailer pulled very nice, but the ramps were too far apart to comfortably load and unload the Triumph TR6 I hauled with it. It worked but driving the car up and down the ramps took a lot of care because of the small size of the car. Also the tie down straps were very hard to undo. But overall a nice heavy duty trailer. Check in and return was very quick and easy. The staff was very efficient and helpful.
Richard H.Always an outstanding experience
Rose S.Fast and friendly customer service.
Horacio E.The staff at the Golf Links location was very helpful and knowledgeable. However, I started my rental at a third party location and switched because the third party location was not sure how to handle my reservation/order. Even though I had a print out with the rental agreement number they still could not figure it out and tried to charge me more than what was quoted online via the UHaul website.
Geoffrey S.Terrific experience. The staff were polite, efficient and very knowledgeable.
ANDY T.Nothing it went smoothly
George M.Very friendly staff, vehicle ready on time
Stacey M.The truck was fun to drive. Thanks so much for the furniture pads they worked great.
paula J.The online order system wasn't current for equipment and my reservation had to be changed three times with different locations. Added additional miles to my bill for your problem. Not good but not the locations problem.
Dennis C.Thanks very much. Checking in the auto transport and U-Haul truck was convenient and staff were very friendly and helpful. Took no time at all.
MARLENE F. | Premières impressionsLocation staff were friendly, fast, and very efficient. Very easy to work with!
MARLENE F.I tried several times during business hours to reach by phone the U-Haul store that I rented from. I never received an answer to my phone calls but got sent to the U-Haul general line. I recommend that individual U-Haul stores be available to respond to phone calls from their customers. Merci!
Michael O.You are fabulous teamwork and professional company since I started using this location I'm always satisfied. Thanks
John Hypolite L.This location has great customer service. Keep up the good work.
Cheryl S.Front counter personnel were a bit unorganized, and customers had to stand around for almost 30 minutes to get waited on.
Ron Z.Easy professional turn in of equipment
Jillda S.Staff hooked up and detached the car dolly while I was taking care of paperwork, so we were in and out very quickly - I was very happy with our experience!
Marcelo D.I'm very pleased with Uhaul at Wilmot and Golf Links. The guys are great. Thank you for being there when I need you.
tiare G.Jorge at this store was above excellent. Promote him now. U-Haul, as a general company, is a mess, and should be completely re-tooled for efficiency. Every time I rent a truck from this company, they find (or make) a way to screw me over and add unneeded complexity to my actually obtaining a vehicle. And my truck this time was delivered to me with only a quarter tank of gas. WTF, U-Haul?? Get it together, or I'll have to take my business to a competitor.
THOMAS B.Outstanding services, thanks a million
ernesto r. | Premières impressionsAdd for staff! This location is #1 in Tucson, while the service is "FANTASTIC ''' wait time is sometimes longer than other less busy locations. However, this location is still "second to none". Brovo to the staff at this location!!!
Henry S.Process of moving was easy with the truck we rented. The staff was exceptionally quick, professional and very nice.
Lydia B.N/c
Myrna D.Great friendly service!!
Tammy N.Muy amables gracias
Jose G.Staff was friendly and knowledgeable. Had no issues with the truck or storage rentals at all.
Kevin C. | Expérience généraleEmployees during pick up exhibited pretty good customer service skills. The employee during drop off, same location, was rude, making it clear he was being inconvenienced, didn't bother to check the trailer or ask pertinent questions before dismissing me by walking back into the building. We had problems with the turn lights on the return trip, and no way to communicate this with the employee.
Scott H.Nothing really... Like there were no hidden costs and the people who helped me were great...
Joe S.Outstanding customer service!!! These guys are the best!
Benjamin M.Everyone was very friendly and helpful . They were very knowledgeable and. Did a great job, Was very happy with their work
ROGER B.Was initially quoted $400 by representative and then it went up to $700 when I took it in the installation looks like a third grader did it I'm going to have to fix this myself they drilled holes into my dash of my brand new Jeep real geniuses
Sandy B.I believe I left a couple items in the truck, was an able to get a hold of the shop itself. Was able to relay the message to customer service and they were sending an email to the location. I continue to call until closing and never was able to reach anybody
Dion T.The men working there were great. Whoever is in charge of tools for this location though needs to add a 1&7/8 socket. We have a drop down hitch for a Dodge 4x4 and needed to change out the larger hitch ball for the small one to fit the tow dolly. We went to Ace hardware and bought one which was expensive. But if we hadn't due to the height of the bumper the back end of the tow dolly would have scraped the ground going over humps and bumps.
Barbara W.Easy and fast.
Arne L.No improvement needed.
Carlos O.It does not matter where I live in Tucson or where I move to... I always seem to go to this location on Golflinks and Wilmot. Always so friendly and helpful, never feel rushed or in the way as I have at other places. These guys have everything so put together I'm in an out in minutes.
Christina C.I did not get told about the truck having a speed cap, which would have been very needed info! Especially before hitting to open road west. My experience with uhaul was NOT good. You kept changing storage locations, made thigs very upsetting and confused. Over priced for going with a known name, thinking it could be trusted was wrong. Bait and switch on storage unit to get me in bigger and more expensive unit. Then they leave you stuck!
Dorrie R. | Premières impressionsThe only glitch to my move is that the computer was down which delayed getting into the storage facility as the gate would not read my gate remote or my typed in code. 30 min delay until someone came to open the gate.
Kevin C.The person who came out to take my trailer off my truck was super welcoming and helpful. A++ to U-Haul
joeseph C.Service stated on time and was completed in a timely manner. The installer was very helpful and did a great job. The entire service was only 45 minutes.
Randy C.Smoothest rental process ever. Before and after.
David R.Clean friendly and very helpful
Cheryl G. | Expérience généraleEvery step of the way was excellent!
elmira m. | Expérience généraleVery helpful and good customer service experience
Steve M.Very fast and easy. Actually, the best vehicle rental experience I've had, car or truck, in a very long time. Merci!
Jon M.Frayed and dry rotted tire strap and car hauler would repetitively slam when moderately braking. Drove 40 miles to get the trailer and didn't see the damaged strap until I got 40miles home (took pictures). Unprofessional staff at the location when I returned the trailer. I notified the a staff member of this experience and he acted like it's just what to expect when dealing with uhaul. Extremely disappointing.
John O.The ordered blankets we needed to pack things were not available. The locations should be stocked before accessory items are offered. Merci.
Adrien J.Very pleased with the professionalism of Tyler Lorenzo and all the staff.
David S. | Expérience généraleMy only complaint with my experience is that on the frontage of the facility it is advertised as 24 hour storage however there are limited access hours. I loved that the facility had a security fence but we got locked behind it a couple of times while working in our unit at night. We just so happen to work evenings and prefer not to do lifting and moving during the heat of the day in Tucson summers. Otherwise the facility was top notch and we would rent again
CATHERINE D. | Expérience généraleMoving is always hectic but the man that helped me with my reservation was so helpful and very nice to my little boy. I wish I got his name. When I returned the uhall I was running a little late. I also forgot to stop for gas. I remembered right as I was pulling in. I asked if I could go next door and get it real quick. He responded" No problem." I would highly recommend uhall in the future.
heather H.I would like to thank this U-haul location for the service I received. They made my rental experience 100 %. This location I will be coming to from now on and will recommend my family as well as friends. The service at this location is awesome
RIMAH P.So fast. Third visit to the location and have not wasted a single minute waiting. Rapid, courteous service.
John B.My first vehicle had both an "engine" and "ABS" light come on within the first 20 miles of driving. It took Roadside assistance more than 5 hours to show up to evaluate the truck. They said the vehicle was still okay to drive, but I got Uhaul to give me a credit for an extra day since I lost the chance to do any more work on the first day. That vehicle still didn't feel or brake right, so I returned it and picked up a smaller vehicle to use for my free credit day. While the 2nd vehicle ran better, it clearly had transmission issues. I also later found out that the attendant entered the update so that I was charged fully for the 2nd day, along with the insurance. I had to submit a dispute to Uhaul in order to get a refund for the extra $80. Overall, my experience with Uhaul has left me with a pretty sour taste in my mouth and I am not very interested in using their services again if I can at all avoid it.
William M.Real good and friendly.
Deborah B.Eric was an amazing helper all the way through. He has such a wonderful and devoted
Nancy J.I was very frustrated. I had called and made a reservation for a 10x20 and when I arrived what was offered was a 5x8. I ended up having to go somewhere else and pay over a $100.
Scott C.The staff was courteous and professional and my appointment went as scheduled without a hitch. (pun)
Kobi M.The staff is very professional and helpful.
Yvonne R. | Premières impressionsI rented a storage place for eight months. The staff was super professional and friendly. Every time I stopped by to make my payment. The storage space was clean and secure. This is the best U-Haul storage experience I have ever had! I highly recommend this facility.
Judie B. | Expérience généraleI couldn't be happier. The service was excellent.
william j. | Expérience généraleEveryone was so amazing and helpful. I really appreciate it and always know I can depend on Uhaul!! Thank You
TOMARA M. | Expérience généraleUpon trying 2 move out the last of my things, someone had put their belongings into my storage unit. They put the heaviest thing in last, which I was unable to move alone. This experience was frustrating & completely aggravating!! If I had more room in my friend's SUV, I would have taken their chairs & DR table!! I totally appreciate Jorge's help, along with another coworker... they removed the overstuffed loveseat from the doorway of my storage unit, #261.
Maria R. | Expérience généraleThank you for your help
barbara m. | Premières impressionsThe Gentleman who Helped Me was Great
JOHN B. | Premières impressionsstaff was always super friendly, very professional and very helpful. shout out to Max for being awesome!
Melinda C. | Expérience généraleOnly reason why I rated below average is, I'm still mad my information was compromised while renting the unit. Otherwise great services.
Kenneth W. | Expérience généraleStaff was extremely helpful .
Babe P. | Premières impressionsTyler is the best! Only Uhaul I use.
gilberto m. | Premières impressionsOne of the kindest and most helpful staff I’ve met
David M. | Expérience généraleStaff was extremely kind and helpful with our move in and were extremely accommodating!
Chadd H. | Premières impressionsDavis Monthan U haul is the best. Everyone is friendly and helpful. They helped me with all my storage needs. No complaints overall.
Kenneth T. | Expérience généraleHad a bit of a mouse issue. Found out They nested in one of my skates but wasnt there when i moved all my things out so im assuming the issue was taken care of with the traps they have in the unit. Still a very clean and well secured facility so i would deffiently rent again if i needed to!
Mariah B. | Expérience généraleI have been a patron with this U-Haul storage facility for 10yrs. The staff go above & beyond with courtesy and professionalism. Once, I had accidentally left my unit unlocked and they secured it and immediately got into contact with me even though I was a grave shift worker. I have never had any issues and if I had any inquiries, they were answered professionally. I felt secure when inside the storage facility for it was very well lit and security cameras placed throughout. Staff can be seen on grounds doing their checks to ensure a safe and secure place. I ended up moving and the move out process was smooth and not stressful at all. I wish the new place I moved to had such a wonderful facility and team!
Amber B. | Expérience généraleThis facility is excellent!! I was treated very well. Everything was explained in detail. I just moved to Tucson and a friend recommended this facility and now I know why. THANK YOU!!
william j. | Premières impressionsToo expensive. The staff were nice but again, the cost was unreasonable and prohibitive for me to continue staying there. It appears that if you stay and pay your rent on time that is a good reason for Uhaul to raise your rent.
Bonnie D. | Expérience généraleI was locked inside the gate for over half an hour once. Called every number on the sign, took about 25 minutes to get hold of someone. Other than that, no complaints
CALEB S. | Expérience généraleI had my unit for several years. Everything about the Uhaul team and facilities is 100 % awesome. Little bummed by the many rent increases lately, but I guess that's just the world be live in now. I will continue to use Uhaul when needed.
ALISA W. | Expérience généraleAlways helpful. Great staff.
matthew B. | Premières impressionsExcellent all the way around. Extremely friendly and helpful associates.
Mickie C. | Expérience générale24 hour storage, the reason why I rented here. Only it's not 24 hours, is it. False advertising. I like the reuse center, that idea was amazing.
jake r. | Expérience généraleNo comment
Peter S. | Expérience généraleI received prompt and courteous service, and was impressed with the cleanliness of the facility. I contracted loading and unloading assistance from major league moving services and they were excellent. They finished the job promptly and exceeded my expectations. I would highly recommend contracting the moving service through U-Haul like I did. Major League Moving and U-Haul are a great team!
Judie B. | Premières impressionsI will always come here if or when I need storage
GLENN L. | Expérience généralemerci
ernest o. | Expérience généraleI'll find a public site for a stronger review once my move is done assuming this is internal. This is the best Uhaul team I have ever worked with. Super professional, efficient, and customer-oriented people.
Michael E. | Expérience généraleI was given a discount at the grant location but when the storage unit was to small I had to go to golf Links . At the golf Links location I did not get the discount a little up set .
Andrea B. | Premières impressionsService was great except we got locked in. Matt was great he helped me.
Renita M. | Expérience généraleEverything is exactly as I hoped, the price is great for the unit I need and the customer service was excellent.
Kelly T. | Premières impressionsThey was amazing and very helpful
Steven C. | Premières impressionsThank you so much
lourdes m. | Expérience généraleMy unit it looked like someone tried to break in
Jennifer R. | Expérience généraleOnly complaint is the Uhaul online reservation system. I've had troubles in the past. Online said a 5x5 unit was available - which is all I needed. There was no availability bc the reservation made a month ago hadn't moved into the unit yet. So I ended up spending my more $$ to get it o a 5x10. It wasn't ideal but it'll have to work. Very disappointed in the Uhaul brand; could not be more pleased with the guy who helped me.
JOSHUA D. | Premières impressionsUnfortunately the staff was great but someone vandalized the main gate, someone damaged 2 of my locks and all of my major tools were stolen...less than $200 yet not surprised as Tucson has allot of crime. This is not a reflection of Uhaul but of TUCSON. I've left AZ because of it.
Devorah A. | Expérience généraleThey were very helpful with getting and returning my storage - they eve provided my gate code when I had forgotten it
Marjorie L. | Expérience généraleThe General Manager at this location helped me. He was excellent! Give that man a raise
CHRISTOPHER L. | Expérience généraleI would definitely use you guys again if I need a storage definitely great group of employees
jose o. | Expérience généraleThere was a sign posted for risers that were free for uhaul customers. I inquired about this as I wanted to have done for a mattress in storage. I was told they were no longer available. I would recommend having that removed from the signage at the storage facility if it is not available. Merci.
JULIA N. | Premières impressionsThe staff was great. Especially the store manager!
Douglas L. | Premières impressionsI have used UHAUL a number of times for Truck rental and Storage and would not use anyone else. You guys are the Best….Thank you so much again ; )
Merilyn S. | Expérience généraleThey were very polite and helpful.
Jennifer R. | Premières impressions