Initial truck wrong gas level, poorly maintained. Internet not working. Not able to print contract. Person who rented truck never mentioned to look at phone to check out truck. When brought truck back that had wrong fuel level, they treated me like a criminal.
SCOTT M.Customer Reviews for U-Haul Moving & Storage at Davis Monthan AFB
Testimonials From Recent Customers
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Customer Service was great. Pick up and drop off was fast and easy.
John R.I have been using Uhaul for the last few years. I keep coming back to you every time I have need of a moving truck. Thank you for all the help you have always given me. You are the only place I buy my moving supplies from. Thank you again. My God Bless you.
Anita M.The van I rented was decent but a little dusty anyhow customer service was great!
Geneva B.The person that did the check-in was not the least bit friendly. It was quiet there so maybe I disturbed his rest. I have to say I really appreciate the dispatch person I talked to on the phone in Tucson. I needed to change my location at the last minute and she was very helpful and knew exactly where I needed to go. It did take a long time to get through on the phone though and for some reason I couldn't get the location I wanted on the website after logging in so I really was grateful that the local dispatch was available.
Ralph P.Unbelievable customer service! Store manager (didn't get his name, but had socks with his babies face on them!) was courteous and cut me a break when I was late on my dropoff. Will definitely recommend this location and use them again for all my uhaul needs
Chad B.I was advised to travel across town in order to rent equipment without an emergency contact. The fact that this indo was needed was not explained prior to me showing to pick up my equipment. I will twice b4 I use Uhaul again
Cindy B.Your drop employees were awesome . I had left 2 items in the truck and I went back and your guy Eric knew exactly who I was and had my items waiting . He had not called me yet because they were extremely busy and I could see he was . I was super impressed he remembered and very very helpful. If I was looking for a employee I would try to hire Eric away from your company in a heartbeat cause that guy and your day manager are both the kind of people to build a business with .
Stanley F.The staff very friendly and professional.
CHAD S.Very nice and I accidentally overfilled gas and they gave me a credit
Marlene L.The truck needed servicing fuel leaked out of the tank when refilling, did not feel safe to drive. I was scared just driving it back to the shop. Thank God my move was only a few blocks from the location
Aristeo T.The guys were awesome and answered all of my questions, explained everything to me. They got me in and out there very quick so I could get my move done.
Paul D.Everything was very easy. Thank you!
Lydia C.Very friendly and helpful with answers to their questions. When I came back for something else I needed, it was an in and out experience. His statement was no worries I can just add it to your contract. Great experience with the employees and equipment.
JULIAN D.Really nothing my experience was A1 quick, professional, friendly , helpful
Stewart G.Fantastic and friendly!!
JONATHAN H.None, quick and easy.
RICHARD M.More counter assistance...and attendants. Staff is great and professional...but not enough of them.
Pamela B.Again, outstanding customer service. Fast, efficient and friendly. The facility opened at 9:09 Sunday morning. As we arrived to return our rented trailer, we were 10th in a long line of customers. Our representative was SO helpful to direct us where to park, then waited on us again when it was our turn in line. So fast! During the time he was disconnecting our trailer, a homeless person approached from behind him. That person too was treated with kindness and courtesy. They asked the time and day and were answered with promptness and efficiency and treated with respect!!!When you see how your employee treats the less fortunate with dignity, you know you have an outstanding employee!!
Bonnie W.Terrible experience! Got there, said my reservation had been dropped, sent me to another u-haul storage, they said they didn't have anything. Finally had to go with storage outside of u-haul after the second time while my movers were waiting. Extremely disappointed
Michele R.After three corrections the agent still got my name wrong. it is Karl Houser.
Carl H.Courteous, fast service. When we needed to extend for a day it was easy and there was no complaints or qualms about doing so. Thank you for making a stressful situation a little less stressful!
William S.Send receipt of item list of what we are charged for I got a receipt of my rental this time around but not for my charges when I was charged over 200 dollars
Monica S.They was amazing and very helpful
Steven C. | Premières impressionsI have yet to receive my paid bill or voucher via email. All other aspects were very good.
Clarence H.Uhaul website needs to have accurate inventory and when you make a reservation it needs to actually keep a truck reserved for you… NOT MAKE ME SWITCH MY RESERVATION SEVEN TIMES IN FOUR DAYS. MOVING IS STRESSFUL ENOUGH!
Emily I.Great knowledgeable staff
Jp G.Fast great service! No need for improvement! Much faster than other locations I've used!
William C.Just keep it up
FRED A.Nothing! Gorge took very good care of my needs and anticipated ahead of time. He is very generous and a very kind person!!!
Catherine H.This was a thoroughly positive experience. Uhaul team was quick professional and pleasant. Also the equipment worked even better than I expected Very pleased
Richard J.Everything satisfaction
joseph G.Have more locations for drop offs!! People working there were fabulous!!
jessie N.We have used this location 2 times and have been pleased both!
Chris Y.The service was great
Bryon N.Very helpful getting me setup and out on the road quickly.
Lauren G.Good people at this place and excellent service.
ALEJANDRO P.I was lucky to have the owner. He was a very kind man. I appreciate the care he took when receiving the truck and he was super fast. He is a wonderful face for your business.
Sheri N.Just let the agents know that they don't weigh on the property
LaShannon G.I was very satisfied and the price was very reasonable less than expected
Oscar T.Very accommodating and great customer service.
kirt G.Outstanding guys to work with. I never have to wait like the other places. I think the workers are the owners and it makes a difference.
Kevin M.I'm a regular customer; I enjoy the professionalism, friendly service every time Uhaul is needed. Merci.
Cynthia M.My receipt was wrong,I got charged extra.
Dontai L.Ivan was exceptional! Quick. Thorough. Whomever booked my initial reservation online did Not reserve my free month of self storage as she claimed she had. Resulting in no storage availability for me. Luckily my stuff fit into my temporary housings garage. Otherwise, this could have been a big problem.
DEBORAH A.Awesome experience. Both Gentleman assisted us in hitch and wiring issues. They went above and beyond to ensure our trailer functioned safely.
Todd C.Beverage vending machine and public restrooms
CHARLES W.Horatio was a great help, he was professional along with friendly and helped with this extremely stressful move. The storage unit I rented was clean and just the right size. Merci.
Michaele C.My representative was great; in and out quick; courteous and efficient. The second representative helping a different customer while I was being helped accused his customer of giving him fake phone number for a secondary contact. I heard no reason why he should of done this. We were the first customers of the day and based on my observation this Rep did not want to be at work and started his day angry. Poor behavior that should have been handled better
Matthew L.Not really sure, I've been there twice in 2 weeks and everything seemed to work pretty smooth.
Robert W.Excellent customer service
Rose B.Tyler is great and was super helpful!
Irma S.This location I use exclusively, courteous and professional!
Sixto C.staff was excellent - polite and very efficient
EDWARD I.Thank you so much
lourdes m. | Expérience généraleMy unit it looked like someone tried to break in
Jennifer R. | Expérience généraleOnly complaint is the Uhaul online reservation system. I've had troubles in the past. Online said a 5x5 unit was available - which is all I needed. There was no availability bc the reservation made a month ago hadn't moved into the unit yet. So I ended up spending my more $$ to get it o a 5x10. It wasn't ideal but it'll have to work. Very disappointed in the Uhaul brand; could not be more pleased with the guy who helped me.
JOSHUA D. | Premières impressionsUnfortunately the staff was great but someone vandalized the main gate, someone damaged 2 of my locks and all of my major tools were stolen...less than $200 yet not surprised as Tucson has allot of crime. This is not a reflection of Uhaul but of TUCSON. I've left AZ because of it.
Devorah A. | Expérience généraleThey were very helpful with getting and returning my storage - they eve provided my gate code when I had forgotten it
Marjorie L. | Expérience généraleThe General Manager at this location helped me. He was excellent! Give that man a raise
CHRISTOPHER L. | Expérience généraleI would definitely use you guys again if I need a storage definitely great group of employees
jose o. | Expérience généraleThere was a sign posted for risers that were free for uhaul customers. I inquired about this as I wanted to have done for a mattress in storage. I was told they were no longer available. I would recommend having that removed from the signage at the storage facility if it is not available. Merci.
JULIA N. | Premières impressionsThe staff was great. Especially the store manager!
Douglas L. | Premières impressionsI have used UHAUL a number of times for Truck rental and Storage and would not use anyone else. You guys are the Best….Thank you so much again ; )
Merilyn S. | Expérience généraleThey were very polite and helpful.
Jennifer R. | Premières impressionsStaff took slow time in closing out my account after speaking with Manager several times informing them that the storage was emptied, and they also attempted to charge me an extra payment because they did not check the storage for cleanliness that according to the Manager had to take place. However they were there when I needed them and at that point in time they were helpful
Kizer S. | Expérience généraleThe best experience that I have ever had. Thanks so much.
cOLONDA g. | Expérience généralewas concerned about the temperature that might be attained inside the storage unit, but that turned out to be ok despite the >100 degree heat wave that was occurring outside. Everything worked out real well and the remote fob was especially convenient.
JOSEPH C. | Expérience généraleI selected a poor rating not because of the staff at the storage.. But for the website and customer service I received on the phone.. I booked a storage unit that was not available when I arrived.. I ended up with a smaller one that didn't meet my needs..
Kevin B. | Premières impressionsThe address provided online is NOT the address where the units are located. Only a kiosk is available which directs you to the office to complete the paperwork. This made for a back and forth runaround from the office (address provided) to the units & back to the office. It would be beneficial to the customer if it was explained online that you MUST go to the office first, since the office is at a completely different location from the units.
lauren C. | Premières impressionsWould love to see it be 24/7 access again. Closing at 10pm is NOT convenient.
Andrea E. | Premières impressionsYou really need to at least offer extended hours for an aditional price if need be. A good idea is like a cover charge.... Like, normal hours are from 7 to 10, cover charge for hours 10 t0 2 am is 15 bux. You then have contractual liability in case something happens. I was willing to pay someone 50 bux cash to just let me drop my stuff off. I forgot it was 10pm so i had to throw thr stuff out in the alley
Todd A. | Premières impressionsEvery thing was good until my unit and 8 others were broken into. The person got in with a access code after hours so it didn't make any sense to me. It wasn't that secure.
StephanieLyn M. | Expérience généraleGreat peoplem
CHARLES P. | Premières impressionsAfter renting the locker, I noticed it was too small, so I had to cancel.
Christopher D. | Expérience généraleThe reasons for the rating are as follows: 1) The storage unit itself is not on-site. 2) I had to sweep the unit out. 3) I was not given a card to swipe to get out. 4) My code did not work 5) No one on-site to help after hours. Number called still couldn't get help.
GWENDOLYN H. | Premières impressionsI would use U-Haul again.
Fran H. | Expérience généraleVery complicated to move out of unit. If you make it so easy to sign up why not make it just as easy to move out? Having to physically go into a location is really not necessary you should have a dropbox for the lock
Belinda P. | Expérience généraleCustomer oriented. Fantastic experience every time I've used them.
Jim R. | Expérience généraleVery accommodating and always great to work with
Nicole P. | Expérience généraleMy uhaul was broken into once that they informed me of but also when i had went once it was open alot of things missing . never got a police report or anything
Shani K. | Expérience généraleExcellent customer service
Consuelo M. | Expérience généraleMerci.
Rogelio H. | Expérience généraleThe gentleman who helped me went above & beyond I much appreciate his help and his courteous service He is a great asset to your organization
Manoj R. | Premières impressionsI made my original reservation online. When I got to the facility using your kiosk was very cumbersome and did not work. When I Call to get assistance I had to repeat everything that I had entered in my online reservation. I was given an access code to enter the property and it did not work. I had to press the call button on the keypad by the gate. He then had to go through another process and give us another code. It seemed very complicated for something that should've been very simple.
Belinda P. | Premières impressionsLove the 24-7 access
John C. | Expérience généraleThe only reason I closed out my storage locker was to consolidate with my finance's u-haul locker for the sake of convenience. Everyone there has been great. Keep up the good work!
JAMES D. | Expérience généraleInsurance claim was denied after the gate damaged my vehicle. Major issue for me. Otherwise, everything was fine.
Dana C. | Expérience généraleAll my stuff got ruined by water leaks.. I understand my renters insurance will cover my losses but it doesn't eliminate the fact that I paid for storage that I now realize I didn't need. I'm giving an excellent because you guys were so kind and took care of me but just a heads up the roofs need to be fixed.. thank goodness my TVs weren't in there....
Chandler O. | Expérience généraleEveryone was super helpful and friendly
Logan K. | Premières impressionsThere was one young and extremely disrespectful employee on a power trip that was very rude and unhelpful to this 65 year old man that when another customer blocked my vehicle in your employee expected me to wait while that customer conducted his business. Your employee escalated an already unpleasant situation to a screaming match between him and me. I did not wait to get that employee's name I just wanted to get out of there after being treated like I meant nothing to Uhaul after they got all the money they could expect from me. They were acting like they were too busy getting the next customer's card numbers to be bothered with a prior customer who had already parted with his money.
vain s. | Expérience généraleEveryone is always so helpful and eager to help
Annette P. | Premières impressionsHad a great experience!
Bailey B. | Expérience généraleReservation was wrong for the van pickup location!
Ron G. | Premières impressionsThank you for keeping my stuff safe for the last 5 years, you're appreciated!
JILL D. | Expérience généraleI wish they would bring back 24 hour access
Kordell B. | Premières impressionsGreat people, super helpful and friendly
Jim R. | Premières impressionsPrice went up for the unit 4 months into renting. Will definitely look at other storage options in the future.
William H. | Expérience généraleThe storage was small as they didn't have the size I needed but I did either it for the time being. The lady staff there was always rude. They were not in the office the times I went. I always had a tag to see management when my storage was paid for. Bathrooms were not available to customers but staff could use them?? Its a good place but I went to another storage company.
Paula s. | Expérience généraleEveryone at UHAUL has been very helpful and courteous. Using UHAUL for my Moving and Storage needs give's me peace of mind. Thank You so much
Merilyn S. | Premières impressionsEveryone at UHAUL has been very helpful and courteous. Using UHAUL for my Moving and Storage needs give's me peace of mind. Thank You so much
Merilyn S. | Expérience générale