Le client n'a pas laissé de commentaire.larry M.
Customer Reviews for U-Haul Moving & Storage at Dixie Hwy
Pour nous contacter
Elsmere, KY 41018
(S Of Airport Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Both employees in this office this morning are very unprofessional. The first employee I met to hand me my keys to the truck I rented last night gave the person in front of me my unit due to her not checking his information. She asked his name and he said it was Nicholas and she somehow still gave him my truck with the copies of my license attached to it. Then came in the second and more unprofessional employee in your office who in response to me asking for something in writing that my information has been removed from the truck the other customer drove off with stated â€œthere's nothing he can do about it.â€ Then after voicing my frustration of saying that it was a joke that nothing could be given to confirm my information would be removed from that truck rental he proceeded to say â€œyou're a fucking jokeâ€ to me in response. Followed by a threat to cancel my current rental they had to set up until I threatened to contact the corporate office about his behavior and then he backed off his behavior. I'll never rent from uhaul again and will make sure it is known that office is being ran by children.Matthew D.
I dropped off the same night but my phone died so they handled the return no questions askedJosie M.
needed an appliance dolley LOCATION WAS OUT OF THEM !!!!!!!!!!!!Jeffrey B.
Le client n'a pas laissé de commentaire.Alan M.
Very friendly and helpful stuffjoe T.
Very Helpful! And Accommodating!Tory S.
Nothing. It was perfect. Thank you!david B.
Le client n'a pas laissé de commentaire.Kevin M.
Everything was great. Easy pick-up and drop-off process. Le service a été excellent.Peter J.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.Nicholas T.
Hire! Saw maybe 2 on a Saturday!!Brian R.
Le client n'a pas laissé de commentaire.jamie J.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.Denise A.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Russel S.
Le client n'a pas laissé de commentaire.arthur D.
Very friendly and helpfulChristine B.
Make it easier to pull trailers in the parking lot to return overnightBRADLEY F.
Saturdays are very busy at this location.Byron W.
Did not have furniture dolly that was reserved, windshield on truck was filthy, and truck only had a quarter tank of fuelSteve B.
There was a homeless guy and his dog living in the truck when I went to pick it up. If it not been for his dog I would have driven across town with a man and his dog in the truck. He was very aggressive and upset I disturbed him. I do not expect to be threatened by people on your property, living in your trucks. I got pictures of his considerable stash of items and his unloading progress.John S.
Le client n'a pas laissé de commentaire.ROBERT N. | Expérience générale
Awesome staff ! Excellent attitude.SHANE S. | Premières impressions
Le client n'a pas laissé de commentaire.bob K.
No recommendation. Excellent serviceBonnie G.
Le client n'a pas laissé de commentaire.jeiniba S.
The only complaint I have is getting my refund process faster after I return the truck been for days still no refundNatlie T.
Le client n'a pas laissé de commentaire.Bill H.
I would recommend people to rent Ã this site. They let me drive off that was filled with furniture from previous customer. If the truck was properly checked in, someone would have noticed furniture left in the cargo. I was late to a meeting because of this incident.Mwamba W.
Le client n'a pas laissé de commentaire.Debra S.
Received a voice-mail from the location wantingtoask me a question, I called 6 times and the person I was to speak with was not available. No one else knew why I needed to call them back. Returned the truck on half a tank and still got charged for fuel. If they would have come check the truck in like the signs indicated and told me it needed 2 more gallons. I would have added more, instead of $7 per gallon charge.Keven W.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Mike P.
Uhaul is about to fall apart picked up had no gas in it and I got charged twice once picking it up and when I dropped it off.ANGELA S.
Le client n'a pas laissé de commentaire.Lissette H.
Le client n'a pas laissé de commentaire.Daniel E.
Better customer service! This time when I dropped off the trailer I was told just drive it around the back and unhook it and let me know the trailer number! I've rented plenty of times and never been told to unhook it myself ! The workers was so unfriendlyTAMMY C.
Your mileage is off. I used a 15 ft truck for my storage unit in wilder to my house in erlanger its only 6 miles i did this 2 times and it said i went 51 miles. Ive heard a few others say the same about their experiencesAngel P.
Employees know their craft which is important.barbara D.
Le client n'a pas laissé de commentaire.Mike K.
Le client n'a pas laissé de commentaire.VICKIE E.
yes. don't rip me off for an extra days rental. You lost a good customer today. I rented trucks from you many times as well as trailers have even a storage space when needed. I am filing a complaint with the federal consumer trade commission and I won't recommend UHaul to anyone ever again. I hope the $30 was worth it to you.Paul Y.
Le client n'a pas laissé de commentaire.jenny M.
We arrived back at 5:05 p.m. The individual told us that she couldn't help us. We attempted the Return My Truck app on three different phones over 5 times and it wouldn't work. The attendant was still there and we told her what was happening. She stated that the center was closed and drove away about 10 minutes later. We then spent over 40 minutes waiting on someone to pick answer the UHaul general help line. Jessica Pettigrew did pick up the call and I want to commend her for her excellent service. While I understand business hours, the attendant at the center was rude and extremely unhelpful.Leslie C.
Le client n'a pas laissé de commentaire.Monica S.
Wonderful customer service! Smooth rental and easy return via phone. Keep up the good work!!!Chastity C.
Le client n'a pas laissé de commentaire.Billy N.
The truck was not really clean. The back was but not the front. The gas gauge was not were the paper said it was so I took a picture of it. I only had truck for 1,5hr. I drove 14 miles and put 2 gallons of gas in it and they STILL changed me 38 in gas. HORRIBLEtravis B.
Le client n'a pas laissé de commentaire.AJ S.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Julie B.
Le client n'a pas laissé de commentaire.Daryl J.
The staff at this location in Elsmere Ky were slightly impatient & not the friendliest. But in todays world of customer service I guess I shouldn't expect too much and have very low standards.James W.
The people who work there are all very friendly and helpful.Nadia B.
Honest good people David was on point!Joey R.
Le client n'a pas laissé de commentaire.Casey H.
Le client n'a pas laissé de commentaire.william L.
Hhhmm... Used quick pickup option. App wouldn't work had to go in anyways. Stood 10 mins behind someone with screwed up refund or something. Turns out he was in the check Iine and girl didnt say anything, and mngr was on the other register figuring out cash. Truck was high mileage gas pig stayed in vac boost anytime over 55mph. Visor loose and falling off. Door know gell off 3x. Returned and no one occupying the drop off lane. Back I side I wentDaniel W.
Le client n'a pas laissé de commentaire.MARK R.
Very clean and well maintained. Staff was very pleasant. Good experienceShelley B.
More staffSam E.
This location sent me out on a 15 hour trip with a truck that had not been properly serviced and quite frankly almost got me killed. I am currently working with my lawyer to seek compensation for damages and uhaul will hear from us soon.Jordan L.
Le client n'a pas laissé de commentaire.Walter W.
Le client n'a pas laissé de commentaire.Vickie T.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.Steven B.
The manager claims I locked the keys in the truck after parking it and being told to leave the keys in the car. They then billed me 150 for something I didn't do. Should be criminal but that's how the fine print goes I guess. Would never recommend to anyoneColton O.
We picked up the truck around 9:30. We started it when the ck engine light came on. I went inside to tell the clerk. She was most unconcerned. We took the truck. On the way from our home to the storage unit, we discovered the a/c didn't work! We returned the truck at 11:35a explaining the a/c issue. The clerk told me to put the keys in the front seat and leave it! We spent $68,64 for 2 hours usage in 90 degree heat!! NEVER AGAIN!David S.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.Gabrielle H.
Have a dedicated crew member at the service deskJAY R.
Le client n'a pas laissé de commentaire.Diane F.
Le client n'a pas laissé de commentaire.Danielle E.
Le client n'a pas laissé de commentaire.leah M.
Good service. Great manager!Gary W.
Took a long time to check the truck out in the morning because there was only one person working. In the afternoon, there wasn't anyone in the office and several trucks were backed up for return. However, a person cleaning the trucks said that as long as I paid with a credit card, I could just leave the truck and they would take care of it. So, that was convenient. Merci.Mark K.
Le client n'a pas laissé de commentaire.Keith N.
The website was not working and was impossible to return after hours with the way the parking lot was set upBRADLEY F.
Le client n'a pas laissé de commentaire.Jim S.
Le client n'a pas laissé de commentaire.Rich H.
Le client n'a pas laissé de commentaire.Bob M.
Le client n'a pas laissé de commentaire.Kristen T.
you email me you text me but you cant send me a detailed bill. you just send me a dollar amount. you need to fix this in my opinion.MICHAEL R.
Le client n'a pas laissé de commentaire.Timothy L.
Site workers were prompt, courteous and professional.stanley A.
Le client n'a pas laissé de commentaire.Akeisha W.
Lots of moving stuff and equipment on hand, very helpful.Tony M.
Le client n'a pas laissé de commentaire.charles K.
Friendly knowledgeable staff. Hooked up trailer first to check connections. Advised to return it to the same location when finished. Handed printed check in paperwork to clerk at checkout. She advised to return it to the same place. Told her I already had, she said all good, we'll email the receipt. Got the email less than an hour later. Don't buy a trailer for once in a year or more occasions. If you trailer your bike to the dealership for spring service, or if you occasionally move a broken vehicle, it's super convenient to rent.Matt C.
Le client n'a pas laissé de commentaire.christy M.
All goodRobert R.
We dropped off after hours and that process was pretty easy.Holly P.
Extremely long wait times to get checked in and checked out. If you have to wait in line for over an hour to get waited on then its time to go elsewhere. Last time I will use U-Haul.Joe B.
The mobile check in was horrible. The people working had no experience with the online checkin. They kept telling me to do one thing then mobile another. It took longer to check in then normal. The truck was rough. Felt old compared to other I've rented. Manual everything. No output for charging. Engine felt slow. Wasn't the best experience.Kevin S.
The truck needs brakes badly. Rented a 26' truck at the beginning of the month and it was much much better. Staff is always friendly, location is convenient.Joseph M.
Le client n'a pas laissé de commentaire.Cathy T.
Booking the reservation was easy and quick. The service at the store was excellent. The store personnel were very helpful during hook up and return. Seamless operation that made my move easy.Charles W.
Le client n'a pas laissé de commentaire.Shannon B. | Expérience générale
Rates kept going up spaces have very low ceilings. Staff was excellent.Jane H. | Expérience générale
Le client n'a pas laissé de commentaire.Angela G. | Premières impressions
Le client n'a pas laissé de commentaire.Esther A. | Expérience générale
These people will charge you for anything and everything they can think of. $20 (cash only) to remove one of their supplied locks (that nobody has key copies of), charging a replacement fee when their (previously used) access card SNAPPED IN HALF! The employees are dirtbags.Robert S. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph P. | Expérience générale
Amazing staff!!!jeannette d. | Expérience générale
Le client n'a pas laissé de commentaire.Justin B. | Expérience générale
Had storage here for 2 years. Staff was always friendly and helpful an the facility was always clean and well lit. I never felt uncomfortable being here. If I ever need a storage facility in the future, I would come back to U-Haul.melinda c. | Expérience générale
Le client n'a pas laissé de commentaire.Bianca M. | Expérience générale
They treated me like a friend and I felt welcomed and respected.ron t. | Premières impressions
I had to throw away alot of shoes, clothes, and dishes due to mice getting in my unit and nesting and mice droppings.TINA R. | Premières impressions
Le client n'a pas laissé de commentaire.DAYANA R. | Expérience générale
Le client n'a pas laissé de commentaire.Janie M. | Expérience générale
I love doing business with you are your staff is very friendly and helpful and professional the storage unit that we got in the climate control met our needs perfectly we will still be getting boxes and probably get a U-Haul truck to move some of our stuff so yes you definitely have our business as always.DEBORAH S. | Expérience générale
This has been a long-term storage rental. I have been extremely pleased with the interaction I've had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.cindy b. | Premières impressions
Le client n'a pas laissé de commentaire.joanna g. | Expérience générale
Nice and curious staffwilliam k. | Expérience générale
Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they're so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we're also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won't let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.Jess B. | Online Move In
Joyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.ANDREW B. | Premières impressions
Very nice and clean staff is very helpfulBarbara D. | Online Move In
Everything goodJosé H. | Expérience générale
Le client n'a pas laissé de commentaire.José H. | Premières impressions
There is poor communication by phoneOscar A. | Premières impressions
Le client n'a pas laissé de commentaire.megan R. | Expérience générale
The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.JANICE P. | Premières impressions
Le client n'a pas laissé de commentaire.Rhonda P. | Expérience générale
Le client n'a pas laissé de commentaire.Christina M. | Expérience générale
The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80's, early 90's. Keep up the good work!cindy s. | Expérience générale
Very pleasedMichael M. | Premières impressions
The lady who checked me in was very friendly and knowledgeable.minnie w. | Premières impressions
Best storage facility that I have ever used price wise and cleanliness.mary h. | Premières impressions
Nattie is an awesome employee!!!!Derrick B. | Premières impressions
Le client n'a pas laissé de commentaire.Derrick B. | Expérience générale
office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unitDerrick B. | Premières impressions
no commentsTONY R. | Premières impressions
Le client n'a pas laissé de commentaire.peter w. | Premières impressions
Staff was GREAT!!! And very helpful. I've rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpfulBRANDENT E. | Expérience générale
Le client n'a pas laissé de commentaire.summer b. | Premières impressions
Le client n'a pas laissé de commentaire.Mary V. | Expérience générale
Le client n'a pas laissé de commentaire.Todd F. | Premières impressions
Really helpful people. Jumped right up to helpLeslie D. | Premières impressions
Le client n'a pas laissé de commentaire.LOUIS M C. | Expérience générale
U Haul has always been excellent.Georgejana F. | Expérience générale
The staff was very amazing and helped us throughly. I will keep using them for times to come.Krystal A. | Online Move In
Le client n'a pas laissé de commentaire.Tasha M. | Expérience générale
Great store! Employees all very helpful and friendly,David C. | Premières impressions
I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.Emily H. | Expérience générale
Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.C.J. A. | Premières impressions
Personnel were very helpful and gave me a lock and 1 month free.James B. | Premières impressions
NaDebbie H. | Expérience générale
Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!Brian R. | Expérience générale
The staff are amazing! I highly recommend this UhaulKristy (ID REQUIRED) M. | Expérience générale
Staff was always friendly and helpful.Bonnie G. | Expérience générale
Very friendly and helpful staff! Christy is great!Marc M. | Premières impressions
Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... HeartbrokenDebra R. | Expérience générale
really nothing to addSTEVEN P. | Expérience générale
I have no complaints, and was clean and well lite.Pamela B. | Expérience générale
Was s great experience thanks for the loveBarbara Ann R. | Premières impressions
They stored my stuff for 6 months and delivered them in good condition.george a. | Expérience générale
Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!ERIC S. | Premières impressions
Staff friendly and very helpful.tammy c. | Expérience générale
To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!Shelley G. | Expérience générale
I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually chargedlorelei w. | Expérience générale
There was mice droppings all over my things.Maria V. | Expérience générale
First Class Service. Awesome location! Thanks for making our move super easy.Todd G. | Expérience générale
I was very pleased. The employees were great!bette f. | Expérience générale
Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!Todd G. | Réservation
Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft spaceDanitra B. | Expérience générale
This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!MATTHEW W. | Expérience générale
unit wasn't available and staff didn't show any caresdave h. | Réservation
Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.Manisha M. | Expérience générale
The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.william m. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!