Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

6918 évaluations

4425 Dixie Hwy   Elsmere, KY 41018
(S Of Airport Rd)

(859) 342-8170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(859) 342-8170

4425 Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen G. 
Évaluation :
1

Truck run really bad used 20 in gas for 18 miles had a miss really bad front end felt like it was falling out

DANIEL C. 
Évaluation :
1

They are either short staffed or just have grumpy staff that is super slow

Lauren U. 
Évaluation :
3

The truck was filthy and sticky inside! At the time they requested me to bring the truck back the facility was not open. The light kept coming saying that the truck was due for an oil change although oil pressure and everything was great it was not properly serviced which caused a lot of anxiety.

greg A. 
Évaluation :
4

Staff was helpful.

John Y. 
Évaluation :
3

I had a better experience with check in and getting the equipment than previously. Needed more help as people were waiting. When I turned in the equipment, I was informed that it was in bad shape including the tires and writing on the trailer. Noticed floor was warped as well. Drop off facility was surprised the equipment was rented out.

JONENAJEAN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARYL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
2

I was charged 10 $for the insurance on my credit card after I declined coverage. I should have read the agreement before signing it.

Steven C. 
Évaluation :
1

There was no one in the office when trying to get my rental. Waited almost 10 minutes and was then told they did not have the 15 foot truck I had reserved because I reserved online and they always overbook. Had to take a 10 foot and was unable to move everything needed as the truck was too small. Will never use again

Drew S. 
Évaluation :
1

Worse experience ever. The truck broke down halfway to destination no fault of mine. Mechanic finally show up one hour later stated it was a spark plug easy fix, happens all the time. 7 hours later, i had to let my help go home too late and stay with friends to continue trip next day. Got there and had to unload truck with wife since helpers couldnt stick around. Called and complained about the whole incident and Uhaul is still blowing me off to this day one week later Will never be back

Steven G. 
Évaluation :
5

Great experience. Process was easy from reserving online, to pick and return

Kellie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla S. 
Évaluation :
4

I've rented several trucks from this location and I've always had a good experience.

GAIL G. 
Évaluation :
4

Have more employees on shift for the weekends

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
1

I knew I'd need the trailer at the very least 1 extra day, probably 2, so I have the TN location add 2 days, which were added including the 20 per day, plus 16 additional for the insurance. I explicitly asked if I returned before 9 am on May 1 if I would get the expense of the one day returned and was told yes. Well the KY location said that it wasn't charged, when it was, and they said that had no way to fix the charges id have to call customer service. This is BS. if a person is moving they have better and more pressing things to do than sit on the phone trying to get funds returned. Which apparently I'm going to have to do any way. I still have 2 tons troops to make in which I'll need either a trailer or a truck and vehicle tow equipment and I'm seriously thinking about finding a different company to rent from. Poor trading due to inability to help fix my reimbursement problem on site.

Kay G. 
Évaluation :
5

Nothing...the customer service here is Awesome! The people who check yoy in and out are personable and friendly! They are laid back and super easy to deal with! I've used this location before and will always use them when I need a uhaul ! Highly recommended!!!!!

HEATHER F. 
Évaluation :
5

The young lady who assisted me with my reservation was very pleasant to work with. She was very professional, polite & friendly! Merci.

BRYAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARICE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
4

The seal on the passenger side door was not tight. There was air flow most of the trip. The 10' truck was governed at 75 MPH. I can understand why this needs to be done, especially for people who are not used to driving trucks, but it made for some frustrating stretches on the trip, such as Oklahoma where the speed limit is 80. I took a 26' truck earlier in the year for a long distance trip and it was much better. Overall good experience, though. Merci.

Mark M. 
Évaluation :
5

The drop off was horrible! We had to do after hours where the online app was not working. I called the online/after hours number and was on hold for 35 minutes where it then discounted me! I called again and waited for 20 minutes and the same thing happened. It was the worst phone costumer experience I have ever had. The Erlanger/elsmere location thou was amazing the staff was super friendly and help full!!' But your call support was so bad.

Jessica B. 
Évaluation :
3

Understaffed and slow computers

REANA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Very freindly

Jason F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diamond H. 
Évaluation :
3

The uhaul had a leak and my belongings were wet when i arrived at my location!

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTEN P. 
Évaluation :
2

One of our trucks was left on 5/8 of a tank. We stopped on our way to return the truck and put gas in it but it is very difficult to know what 5/8 of a tank is. We put gas in it and felt we had it on 5/8 of a tank. However, when we returned the truck we were charged 17 $because we were told it was only on a 1/2 of a tank. If you are going to do this you should be expected to have it at rather 1/4, 1/2, 3/4. or a full tank. Everything else with our experience was good but we will not rent from this location again due to this fact.

COREY L. 
Évaluation :
5

Excellent service à la clientèle

Dale C. 
Évaluation :
1

I was told to check to the mileage and gas before I leave with truck I change it if it is wrong it was wrong and I changed it but it's saying I didn't the mileage when I got in the truck was 128228 not 128190 and the gas was between a 1/4 &1/2 I took a picture

CHARLES D. 
Évaluation :
3

Employee at drop of was very agitated and rude when I dropped of unit. I almost took it someplace else I was so pissed on how he acted towards me. He was agitated the day prior while dealing with other customers and displayed behaviors that should not be in a customer service role.

BIFF M. 
Évaluation :
5

They were flexible and helpful, kind and efficient. Not only those at this location, but those who helped on the phone (corporate).

BRENDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORBIN P. 
Évaluation :
3

I had a flat tire on the trailer and couldn't get through the 1 800 number. Had to get a tire myself

STACEY S. 
Évaluation :
5

We always use the same Uhaul place. Best people around. We have moved parents and ourselves quite a bit. Definitely would recommend...

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Had to wait to be check in but nobody came out. When inside Manager on duty said I had to wait on leave on same card but I what to change she said only two ppl on duty she couldn't leave the counter. Funny but no one was inside that morning. Rather talk to another person about hes jail time.

Tirica K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
1

Picked up uhaul without full gas when it said it was supposed to be. Returned it full and was charged for fuel. Had pictures of mileage and fuel gauge, went in to show the issues. Darren was extremely irritated from the start and kept saying he isnt going to argue over 8 $when I was very calm and understanding. Barked at his coworker who was asking his advice about another issue saying he didn't know and to just call someone on the phone. Didn't bother trying to get my money for the missing fuel from pickup due to his irrational behavior. He refunded the overcharge for fuel return cost.

JENNIFER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE C. 
Évaluation :
5

I couldn't log onto app to turn in trailer. Tried to web chat. Didn't work. Tried to call customer service. Stayed on hold for 40 minutes and then got disconnected. Horrible experience with U-Hauls web based apps.

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS B. 
Évaluation :
2

Try giving monies back when u take out a deposit on cards cause I have still not received my money

alicia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammy M. 
Évaluation :
1

The truck was dirty and damaged. The requested equipment (appliance dolly) was not provided. The truck was very difficult to handle on the road, even for an experienced delivery driver. Would not recommend to another person.

Douglas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALL D. 
Évaluation :
5

all good.

Kevin O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
5

Nothing as of now they were great!!!

ALONZO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Hire more people like Joyce. Great job.

ROBERT R. 
Évaluation :
5

Everything was perfect great staff

Jonathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela L. 
Évaluation :
5

The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80's, early 90's. Keep up the good work!

cindy s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY V. 
Évaluation :
2

The app was very difficult to use. When I showed up shortly after closing, the person working was still there and could not help me said the system was shut down. I spent one 1 hour and 31 minutes on the phone with Uhaul support (most of that time on hold). I could not access the key to the truck I reserved. After several attempts, Uhaul support gave me the option of a larger truck at the same price to which the keybox opened up right away. When returning the truck they were busy but took care of the check in right away. It could not have been easier.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
1

Joyce is rude and way to sensitive. She said I was very hateful

joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey U. 
Évaluation :
2

mileage was incorrect at beginning, but I DID NOT have an extra hour to wait on an "employee" to be available. At truck return, AGAIN ZERO employees to help me. FUCK THIS LOCATION TRY PAYING PEOPLE TO WORK, a TON of trucks on the lot, gee I wonder why.

WILLIAM O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD F. 
Évaluation :
3

Poor attitude from the girl who checked us in, she got snippy when I walked into the store and was yelled at for not having a mask, when let alone she didn't have one on, her excuse was she was walking outside. All in all she was rude.

WILLIAM A. 
Évaluation :
5

.

PATTI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Second time we have used this location. Everyone is so friendly, helpful & experience is always positive! Highly recommend this business!

MICHELE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
1

I was over charged for my rental and when I called to find out why I was told I was wrong.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY B. 
Évaluation :
5

I've used the Elsmere ,Ky location multiple times. They are alway professional, prompt and provide dependable and clean equipment. Je les recommande chaudement.

Tim H. 
Évaluation :
5

Excellent

Cindy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roger V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
5

Very pleased

Michael M.  |  Premières impressions 
Évaluation :
4

The lady who checked me in was very friendly and knowledgeable.

minnie w.  |  Premières impressions 
Évaluation :
5

Best storage facility that I have ever used price wise and cleanliness.

mary h.  |  Premières impressions 
Évaluation :
5

Nattie is an awesome employee!!!!

Derrick B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick B.  |  Expérience générale 
Évaluation :
5

office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit

Derrick B.  |  Premières impressions 
Évaluation :
5

no comments

TONY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter w.  |  Premières impressions 
Évaluation :
5

Staff was GREAT!!! And very helpful. I've rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpful

BRANDENT E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

summer b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd F.  |  Premières impressions 
Évaluation :
5

Really helpful people. Jumped right up to help

Leslie D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS M C.  |  Expérience générale 
Évaluation :
5

U Haul has always been excellent.

Georgejana F.  |  Expérience générale 
Évaluation :
5

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Krystal A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha M.  |  Expérience générale 
Évaluation :
5

Great store! Employees all very helpful and friendly,

David C.  |  Premières impressions 
Évaluation :
4

I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.

Emily H.  |  Expérience générale 
Évaluation :
5

Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.

C.J. A.  |  Premières impressions 
Évaluation :
5

Personnel were very helpful and gave me a lock and 1 month free.

James B.  |  Premières impressions 
Évaluation :
5

Na

Debbie H.  |  Expérience générale 
Évaluation :
4

Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!

Brian R.  |  Expérience générale 
Évaluation :
5

The staff are amazing! I highly recommend this Uhaul

Kristy (ID REQUIRED) M.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful.

Bonnie G.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff! Christy is great!

Marc M.  |  Premières impressions 
Évaluation :
1

Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken

Debra R.  |  Expérience générale 
Évaluation :
4

really nothing to add

STEVEN P.  |  Expérience générale 
Évaluation :
5

I have no complaints, and was clean and well lite.

Pamela B.  |  Expérience générale 
Évaluation :
5

Was s great experience thanks for the love

Barbara Ann R.  |  Premières impressions 
Évaluation :
5

They stored my stuff for 6 months and delivered them in good condition.

george a.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!

ERIC S.  |  Premières impressions 
Évaluation :
4

Staff friendly and very helpful.

tammy c.  |  Expérience générale 
Évaluation :
2

To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!

Shelley G.  |  Expérience générale 
Évaluation :
1

I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually charged

lorelei w.  |  Expérience générale 
Évaluation :
3

There was mice droppings all over my things.

Maria V.  |  Expérience générale 
Évaluation :
5

First Class Service. Awesome location! Thanks for making our move super easy.

Todd G.  |  Expérience générale 
Évaluation :
5

I was very pleased. The employees were great!

bette f.  |  Expérience générale 
Évaluation :
5

Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!

Todd G.  |  Réservation 
Évaluation :
3

Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft space

Danitra B.  |  Expérience générale 
Évaluation :
5

This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!

MATTHEW W.  |  Expérience générale 
Évaluation :
1

unit wasn't available and staff didn't show any cares

dave h.  |  Réservation 
Évaluation :
1

Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.

Manisha M.  |  Expérience générale 
Évaluation :
5

The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.

william m.  |  Expérience générale 
Non reviews have been submitted for this location.

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