Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

7 289 évaluations

4425 Dixie Hwy   Elsmere, KY 41018
(S Of Airport Rd)

(859) 342-8170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(859) 342-8170

4425 Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Charged after hour fee and won't refund it. The app messed up and didn't check in the trailer. Very rude people there every time I've been there.

RONALD A. 
Évaluation :
5

Very friendly and service oriented

Robert J. 
Évaluation :
2

Jusqu'à present je ne comprends pas le supplement d'argent retiré sur mon compte, pourquoi? Et c'est ne pas la première fois.

Felix B. 
Évaluation :
5

Fine

CAMILLE E. 
Évaluation :
1

The gentleman that helped me get my truck was extremely rude, curt with his answers, and seemed like a really angry individual. I will let everyone I know to steer clear of this location. Terrible customer service which was really not necessary when moving is stressful enough.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
2

I reserved the truck 3 days ahead of time. I made sure to get a pickup for 24 hours because I knew I could drive one. Got there at my reserved time and they told me they didn't have the truck that I had reserved that they had tried to call me while I was ar work. Very inconvenient considering they could have let me know some other way by texting or emailing me and it wasnt my fault that I couldn't answer their one call to let me know. Ended up having to drive a cargo van that didn't have an windows in the back which was more difficult to drive. I've used this location before and didnt have any problems but I won't be back.

Stephen F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTIS E. 
Évaluation :
5

Great service

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley D. 
Évaluation :
5

Drop-off was great. Staff very good and helpful.

DONALD B. 
Évaluation :
5

This has been a long-term storage rental. I have been extremely pleased with the interaction I've had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.

cindy b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARTLEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS G. 
Évaluation :
5

Everything was great

GREGORY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
5

Great customer service, I requested a 17 ft but it wasn't available, they got me a 26” for the same price and got me on the road in no time!!

GILBERTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
5

Scanning & photographing my I.D. was a little glitchy.

LEONARD G. 
Évaluation :
1

I first scheduled my appointment online and when I showed up for the install I was told that the hitch wasn't in stock yet and that I had to wait for it to arrive and someone would call me to reschedule. I never got a call back so I called to find that the hitch was now in stock and I scheduled another appointment to have it installed. I showed up for my 2nd appointment to find out that they had an installer filling in and that he probably couldn't get to my car today so I rescheduled the appointment for the 3rd time. The install was completed the 3rd time however when I arrived home and opened the back hatch of my car I found the plastic under panel in my car. It wasn't put back on my car nor was I informed that it wasn't put back on my car. Horrible service and extremely frustrating that no one could give me a call to inform me that they couldn't complete the install the first and second time.

Tracy D. 
Évaluation :
3

hire people with better education

Titus N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS G. 
Évaluation :
5

None. The drop off and pick up location was excellent maintenance. Excellent custom service. Merci

Angela D. 
Évaluation :
4

Continue to provide well fuel efficient trucks

STEVEN L. 
Évaluation :
5

The female associate was very efficient and professional and that was very satisfying.the staff you have are great.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMMER T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Teresa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

Again, I was very disappointed that the long haul one way truck did not have cruise control. My foot still hurts from pushing on the pedal for 18 hours. I won't rent a truck without cruise control ever again. I returned my truck after hours using the app/website which was so convenient! I really liked being able to take care of everything myself. This location appears to be an actual U-Haul business so it was laid out very nicely and easy to find. My one complaint is that other after hours dropoffs just kind of left their equipment in the lot which made it hard for me to park the truck in the assigned dropoff area. The rental process was great, however the equipment was not well maintained, clean, or with what should be a standard feature (cruise control).

Carl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
3

This location always seems to be short staffed and they are always busy. It took longer than I expected to drop off the trailer and I had to go inside to get someone even though they have signs posted to stay with your equipment. The lady that helped me was very friendly and made the experience better.

Keri J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joanna g.  |  Expérience générale 
Évaluation :
5

Service was fantastic.

NICHOLAS G. 
Évaluation :
3

I thought the mobile checkin would be faster. Wrong! After maybe 20 minutes of “waiting for approval” I went inside and had the assistant there check me in.

SCOTT H. 
Évaluation :
5

Make reservations not quotes

Don P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE J. 
Évaluation :
1

I was supposed to be able to check in on the app. My truck was not ready, and took nearly an hour to get it. Thankfully, I arrived before the store closed, or I would've been without a U-Haul. The customer service women were very helpful and very busy. Also not too happy with the site saying a 15' truck could move a 2bedroom apartment. Not even close, and I don't even have that much stuff compared to other people. Wasted money on that truck when I could've done it in one trip with something larger instead of moving 1,5 hours away and having to do that trip twice in one day! And why is a dolly extra? Home Depot doesn't charge extra for their dollies, plus they come with a lock on the back so your valuables are safe overnight, unlike this U-Haul, and I had to worry about someone stealing my stuff I loaded up in it last night all night. I ended up not even using the dolly or the moving pads I paid for at all but didn't want to not have them just in case. Very unhappy with U-Haul and will not be using this business again.

Tiffany B. 
Évaluation :
3

The lady I spoke to Joyce was very rude!

ASHLIE P. 
Évaluation :
3

The uhaul was not put on properly and came detached while I was driving.

ALEXANDRA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON G. 
Évaluation :
5

Very friendly customer service

GENARO M. 
Évaluation :
2

The customer service was terrible lady acted like i was bothering her by being in there.

STEVEN H. 
Évaluation :
1

HORRIBLE SERVICE WITH MANAGER JEANETTE. VERY AGGRESSIVE. WOULD NOT GIVE ME MANAGERS NAME OR CONTACT INFORMATION! WHEN UHAUL HIRES, ANXIOUS AND SMALL MINDED MANAGERS, THIS IS THE OUTCOME. EXTREMELY POOR CUSTOMER SERVICE

JOHN W. 
Évaluation :
5

Very friendly/helpful staff!

Kaylee B. 
Évaluation :
5

The people working there are very knowledgeable and helpful If I ever need to rent a uhaul I be renting from the people on Dixie Highway in Elsmere Ky They are Awesome. !!!!

LINDA B. 
Évaluation :
4

MARK THE PARKING LOT BETTER FOR WHERE TO PICK UP AND DROP OFF...BASICALLY MORE SIGNAGE AND ARROWS POINTING 👌

KEITH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

Your team made it really easy to rent this truck. Merci

DANIEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jack S. 
Évaluation :
5

Nice and curious staff

william k.  |  Expérience générale 
Évaluation :
3

Check uhaul, all my clothes and furniture had water damage

SHAUNTAI N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL T. 
Évaluation :
1

Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they're so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we're also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won't let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.

Jess B.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA S. 
Évaluation :
5

All good

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W. 
Évaluation :
2

Personnel didn't seem to to care or were just overwhelmed and not very professional. After just spending about 2 000,00 $ on a cross country move I expected more. At the very least a Thank You.

Kirk W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

I believe her name was Courtney, she went above and beyond to make what was a hard time for me go smoothly. I appreciate her service very much ðŸ'™

Melissa G. 
Évaluation :
3

Na

Brittany M. 
Évaluation :
5

This location was amazing. Despite being the end of the month and them being super busy, they allowed me to pick my truck up a day early. They even recommended equipment that made my move easier and saved me money. When I needed to extend my rental, they were super fast and understanding.

NATHANEIL G. 
Évaluation :
3

Not charge a whole day if your an hour past drop of. Charge hourly. Have the trucks ac work well and transmission.

AMIE P. 
Évaluation :
1

The workers here are rude and do not care about customers in any way, shape, or form.

Reanna W. 
Évaluation :
5

Staff was great

Stacy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin W. 
Évaluation :
1

The truck was dirty and the customer service was horrendous checking in and returning.

Paula R. 
Évaluation :
5

Everything was wonderful

DENISE J. 
Évaluation :
1

When I came in the lady behind the counter was dismissive and not interested in helping me. I stood there for over 5 mins (with no one in front of me) before she even acknowledged me. When I said I make a reservation online, she said we dont have any of those this morning. i asked do you have once for me (frist and last name) she said "no you must have done it wrong" I gave her the confirmation code from me email and she said that wasnt even valid and she couldnt do anything with it. I realize some times things dont work right, and if she were kind about this, I would be ok with it. But because she was clearly annoyed with me being there, I will look for a different provider next time, and if I decide to use U Haul it will certainly not be this location

JAMES K. 
Évaluation :
1

I was over charged 30 dollars

Jesiah Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
3

Truck total piece of shit transmission going out brakes not good (death trap)

Dave N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale W. 
Évaluation :
1

They are running abit amok, lengthy times to process a customer. Took 45 min to get me out. Need more people there. Mechanic running all ove rather place doing check ins checkouts at computer while Haisley walking out back to hook up a trailer, couldn't find an extension poured, I had to pay 13 $for an adapter. The trailer did not have a jack and was very heavy and so I could not park it while unloading and go to my other location. Upon return I waited in line for 25 minutes, the lead girl there noticed my truck Park and asked if I had to return finally and told me to just drive around back and park it next to the other one which I did, and then came in the back door to wave my hand to get help to unhook it/return process, which took another 20 minutes before mechanic was free, he was clearly frazzled shaking his head (95 degrees outside), wrestled it off and slid it on the ground up hill to park it and said there good to go, was otherwise professional and friendly. Then I got a call 6 hrs later from the 3rd girl there asking how much longer I need to have it , I informed her I returned it 6 hrs ago. She blamed the mechanic. I feel sorry for them all.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MASELINA B. 
Évaluation :
1

Thé truck was despicable. It was very disgusting it made my haul trip uncomfortable. I'm so disappointed and displeased. A'JeeA'JeeKaurSingh Queen Kapur A'JeeKaurSingh-Kang

A'JeeAJeeKaurSi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS B. 
Évaluation :
5

I needed roadside assistance. Could not get it on the phone or on line. Had to resolve the issue myself. Waited 20 minutes on hold and tried the “quicker response” on line with no results.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
4

Joyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.

ANDREW B.  |  Premières impressions 
Évaluation :
4

I would make sure D-rings are free not hung up. Took me a few minutes to get them free. Great service.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Everyone was very friendly it worked out great !!

brian M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ADIL K. 
Évaluation :
4

Very nice and clean staff is very helpful

Barbara D.  |  Online Move In 
Évaluation :
5

Everything good

José H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

José H.  |  Premières impressions 
Évaluation :
5

There is poor communication by phone

Oscar A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan R.  |  Expérience générale 
Évaluation :
4

The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.

JANICE P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M.  |  Expérience générale 
Évaluation :
5

The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80's, early 90's. Keep up the good work!

cindy s.  |  Expérience générale 
Évaluation :
5

Very pleased

Michael M.  |  Premières impressions 
Évaluation :
4

The lady who checked me in was very friendly and knowledgeable.

minnie w.  |  Premières impressions 
Évaluation :
5

Best storage facility that I have ever used price wise and cleanliness.

mary h.  |  Premières impressions 
Évaluation :
5

Nattie is an awesome employee!!!!

Derrick B.  |  Premières impressions 
Évaluation :
5

no comments

TONY R.  |  Premières impressions 
Évaluation :
5

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Krystal A.  |  Online Move In 
Évaluation :
5

Personnel were very helpful and gave me a lock and 1 month free.

James B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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