Évaluations des clients U-Haul Moving & Storage at Downtown Campus

Nothing! Adam was very helpful and everything went well

Make sure windshield wiper fluid is full, driving in snow and salt and unable to clear windshield properly was somewhat of a nuisance.

Phone app was not functioning- had to go into office for both pickup and drop off

The attendant was very friendly and pleasant to work with.....

The manager was outstanding and answer all my questions and made me feel at ease. I would highly recommend the downtown Madison location.

Both Uhaul representative's were kind and helpfu, both at my pick-up in Madison and return in Milwaukee.

The Truckshare 24/7 process did not go smoothly. The mileage was wrong on the truck, and when I tried to correct it I got an error message telling me to see an associate. The associate wasn't able to fix it either and it had to be dealt with after my return, which resulted in a slightly confusing and over-complicated bill.

Don't let people order over the phone with the Bristol wi location. Guy told me he had my truck and when i went to pick it up for my move he didn't have it. Then tells me I should have got an email or text about it being at different location. He had the wrong numbers listed. He tells me I should get a $50 discount for my truck not where it should be. Washington location just rudely laughs and says nope this is the location with the truck.

The employee was late to opening the store, didn't apologize for being late, and never once said hello to me as a customer. He was rude and very short with myself and my father. The trailer was filthy. When we returned the trailer he was not helpful at all when we were struggling to back it up to the proper spot. He simply stood there and told us it was wrong. Overall terrible experience and would never recommend that store to anyone.

Inside the van was clean but the outside was covered in grime and dirt

The service person was somewhat rude.

I originally had my rental reservation at a different location, but they didn't have the equipment I had originally requested available. They changed my reservation to a larger rental without notifying me, which I would have appreciated. Nothing to do with the W Washington location though, they were great.

It was a little confusing figuring out where I could safely park my car when I went to pick up the UHaul. There were several numbered spaces, permit only spaces, and private property signs without many customer parking spaces. Otherwise, it was easy to find the truck and get in/out of the location. The person working that day was nice and efficient.

The guy who helped us check out was courteous, helpful and efficient... appreciated it

everything is great. Excellent service! thanks a lot!

Prefer if office desk person was in the customer-pickup building during the time I'd be there; Was unsure how to drive the cargo van since the model was different than tutorials online; Perhaps when giving customers key to van/truck, offer to give a quick overview on how to drive and open/lock doors

Exceptional service at this location. Very friendly and knowledgeable.

Omar was incredible with his assistance and much appreciated. I'll definitely come back.

Wonderful service from Aaron at Uhaul, really went the extra mile to make my trip a success. Very knowledgeable and helpful. Fast, pleasant service, could not recommend more highly.

Their computer system was very slow and constantly freezing up and not allowing us to get checked out and in the truck swiftly. I felt sorry for the employees there doing their best to reassure me that everything is okay yet their computer systems haven't been upgraded in many years and it's way overdue.

My original reservation was for Oct 3. The website said the reservation time, location, and equipment was guaranteed, or I would receive $50. The day before I got an email that it had been changed to a location 5 miles further away, and a few hours later. I called, waited 16 minutes to speak to an agent. I said the new location and time would not work. No closer equipment was available. I called back the next day, asked for the $50 payment, was told they would not honor it. Rescheduled for the next week, had to pay another month storage rent. Tried to checkout online. The photos did not show damage that was marked on the vehicle with X stickers. I took photos, but experienced problems with the website. Very frustrating, delayed my departure. Staff member Z said he would take care of it. Returning the vehicle was fine.

The trailer I rented was clean and the service was excellent, especially when I compare it to the previous location I rented a trailer from. However, the trailer bounced all over the place and the two pieces of furniture I was carrying were ruined in transit. I probably won't rent a trailer for this sort of purpose again because it was so poor. It's cheaper to buy a good trailer, use it and sell it when I'm done than rent and wreck my furniture.

Everything was just fine until I tried to sign out and had trouble mainly because I didn't have good enough light (after 8 pm) to read all the message clearly, and finally gave up. I did park the van in the proper place and put the key in the key return slot okay but I couldn't finish the paper work adequately A more user-friendly sign-out procedure would be welcome.

Rep came out to help disconnect and wheel into place. A 5-minute operation.

Nice young man with name badge that said "owner". I liked that. Location perfect.

Truck was low on oil. Tires were completely wrong psi pressure, with the right front over 10psi higher and all were overinflated. I had to stop driving in the rain and wait for tires to cool, to properly adjust the pressures. Until that was done The Truck handled dangerously in very light rain.

Friendly staff. I'll be back.

Nothing! Everything went perfectly!

The drop box picture did not accurately reflect where the key drop was. It showed it being near the near the main office. The drop box was on the garage

Seamless pick up and drop off - very easy via mobile.

Pick up was straightforward and easy. The truck was ready to go and everything went perfectly.

The furniture dolly was not included in the truck which I scheduled for a no-contact pickup, however, I was pleased with how customer service discounted the receipt and made this right. I would use again. Possible improvement would be a more clear instruction on where to leave the keys after dropping off.

Nothing, great service in and out in less than 10 minutes.

My truck had numerous holes in the roof. After driving through a rainstorm, most of my items were completely soaked with water. Your staff should have noticed this BEFORE handing the truck off to me.

They moved our location from a locale 1 mile away to one 6 miles away then when we picked up the trailer at W. Washington they forgot to give us the pads we ordered so we had to go back :(

Excellent customer service!

Excellent customer service, very friendly! Will definitely rent from this location again.

Super friendly team!

Storing boats/vehicles outside should be more secure with at least fencing around the property to deter vandalism. Will be looking for storage of my boat elsewhere soon.

n/a

There only 1 MAIN issue I have. There is an old style elevator and its almost never working. Also its a manual type which make it very hard to use. It would be great if it was electric instead, but mainly every time I went there it was NOT working at all.. Especially people tend to move bulky heavy things so an electric one would be a necessity in my opinion.

Great service and friendly staff. Would recommend to friends and will use in the future.

The guy was very helpful in showing me how to get into the building and where the unit was.

Aaron was great. Very helpful and pleasant.

Super friendly and personable yet professional

Everyone was excellent... Chloe was exceptional; thank you! Teresa

After reading the reviews I was somewhat hesitant to utilize services but after stopping at the facility twice we have received nothing but great service. Friendly, knowledgeable & very accommodating.

All good

-Did not close out my storage after I moved out. -Never answer the phone -missing information in my file and suddenly penalized me for service 3 years prior after using service several times since

The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.

Safe, maintained, staff were always helpful

The basement storage is just how the place is set up. There may be other areas but we’re not available. Did not find the basement appealing Hated the rope elevator. Moved to another Staff was great

Poor storage due to the building not being setup for it. Surprised they took the time to build out storage under the office.

Pleasant personnel.

Personnel pleasant and helpful.

Good service and thoughtful staff

na

always helpful and very grateful to the staff

Great 👍 Robin from the Mankato MN location was excellent. She is amazing in her ability to assist customers.

Do NOT allow people to reserve units online and then send a confirmation that they have a reserved unit if you can not guarantee it!

The fact that it was even proposed to convert a building with a manual freight elevator into storage space is absurd. If I'd known that particular in advance, I wouldn't have rented the space.

Employee was rude, smug and as disrespectful. Horrible experience!

The staff was friendly, polite and very helpful. If I ever need a place to park my car again I will definitely be back.

During sporting events, my spot would often be sold leaving me with no parking spot.