Évaluations des clients U-Haul Moving & Storage at Downtown Campus
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Downtown Campus
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Jordy L. le
I rented an open cargo trailer. Latch for one side of the drop gate was missing. Made it hard to open and close the gate effectively. Trailer did not pull well when empty. Bounced and rattled on the hitch.
Tiffany M. le
Notating everything was great!
Weldon K. le
When I received the truck, I found the padlock on the lift gate had been cut with a bolt cutter by a previous renter. The U-Haul rental operator gave me a new lock to use, so no problem. My point is to inspect the truck before the next customer takes it out.
Jim C. le
Consistently a good location.
Eric L. le
Alex was friendly, one counter guy not so much, a bit overly curt
Craig B. le
The people were superb.
Fiona L. le
Was not clear at all where I was supposed to put the keys when returning my vehicle.
Kaden P. le
The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.
Wesnel D. le
Drop the one way rate down, was too high.
Christopher C. le
Online return process involved a lot of photographs. Look into reducing that.
James W. le
I rented a 5 x 8 trailer from this location. After the trailer was attached, the associate had test the turn signals and brake lights. After this was done I was given the "ok". As I was towing the trailer, an irate driver started to blow their horn at me while I was changing lanes. I did not think much of it at the time, but when I stopped to drop off furniture at my son's apartment, I wanted to check the tail lights myself. It turns out that when my son activated the right turn signal on my car, the left turn signal came on for the trailer and vise versa. Needless to say this is probably why the other driver was blowing their horn. When I returned the trailer, I did notify the associate of this issue and he was able to observe the same issue I just described. Going through a safety check and being told everything is ok when it is not is unacceptable.
Alicia W. le
The person I spoke to at the desk was courteous and helpful. The truck we rented had a bad odor in the cab and the previous renter left their coffee travel mug behind and it was still there when we went to retrieve the vehicle.
James K. le
Read all of your messages and phone calls because U Haul has always moved my pick-up location and the new location may have shorter hours than what you intended.
Robert D. le
I was charged $8.50 (EZ Fuel) even though I put more gas in than I used. Pictures taken to verify. I then emailed this location on the same day of the rental- and have heard nothing back in 2 weeks.
James G. le
Safe, maintained, staff were always helpful
Mark R. le
The basement storage is just how the place is set up. There may be other areas but we’re not available. Did not find the basement appealing Hated the rope elevator. Moved to another Staff was great
Dustin J. le
Poor storage due to the building not being setup for it. Surprised they took the time to build out storage under the office.
Michael P. le
Pleasant personnel.
Michael P. le
Personnel pleasant and helpful.
Oma C. le
Good service and thoughtful staff
James G. le
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ELISABETH K. le
always helpful and very grateful to the staff
RUBEN J. le
Great 👍 Robin from the Mankato MN location was excellent. She is amazing in her ability to assist customers.
DeAnne K. le
Do NOT allow people to reserve units online and then send a confirmation that they have a reserved unit if you can not guarantee it!
Amy P. le
The fact that it was even proposed to convert a building with a manual freight elevator into storage space is absurd. If I'd known that particular in advance, I wouldn't have rented the space.
Paul N. le
Employee was rude, smug and as disrespectful. Horrible experience!
Jessica K. le
The staff was friendly, polite and very helpful. If I ever need a place to park my car again I will definitely be back.
Lauren P. le
During sporting events, my spot would often be sold leaving me with no parking spot.