Customer Reviews for U-Haul Moving & Storage at Downtown Campus

Évaluation :

5

Miguel waved the extra day fee because of snow on the roads in Cheyenne Wy. He is very professional.

Évaluation :

5

It would be nice to know if the truck is a two or a 3-seater.

Évaluation :

5

The man in the office was lovely. I was pleasantly surprised my rental was clean and in excellent condition with low mileage. We returned it clean with a smidge more gas than when we picked it up. Thank you. I am grateful this service exists. Improvements? The customer service was excellent. The vehicle was excellent. A pie in the sky improvement would be to rent electric vehicles with solar panels on the roof. We can dream.

Évaluation :

5

I was supposed to get a call on Sunday night, it never happened. We pre checked out and paid on-line on the 15th. When I arrived at 7 am on the 16th, I was told my rental was on the East side. The lady at the front counter, checked and said that they had one there, did some paperwork and I was headed out. She saved me time. Great customer service!

Évaluation :

5

Extremely nice and quick to say hi on a very busy weekend.

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

Your 24/7 process is crap. Each time I waited over 20 minutes, even when uploading the driver's license information in advance. You need to speed the process up or I'm not going to use the online process. Speed this up.

Évaluation :

5

Great people, great equipment, great service. Merci!

Évaluation :

1

Waited a half hour in the shop until an employee showed up. Me and another woman were calling to say they had a customer waiting. He came in and smelled of smoke

Évaluation :

5

Awesome rate deals

Évaluation :

5

The computers seemed quite slow at both the Middleton and Madison locations. Maybe the servers need an upgrade?

Évaluation :

4

Gent who helped me was great. It was very busy and he made sure he did everything thoroughly and correctly. Fairly new on the job (Dustin?) Only suggestion is that you let renters of the 6x12 trailers know the back sliding door is not water tight and that water from rain can come in at the door flex joints. Then when you open the door, it drops dirty water onto the contents of the trailer from the flex joints under the now open articulated door. It will stain fabric furniture below it. If I had known I would have covered it up. Furniture was not expensive nor did it get very dirty. Again, gent at counter was great. Would use this location and trailer again Mike bernauer

Évaluation :

2

Was disappointed that blankets I had reserved and paid for ahead of time weren't available. I had to drive to another location to get them.

Évaluation :

4

I called to see if I could extend the reservation return time and could not believe the price I was quoted. Of course I understand it is an inconvenience to the business. I just can't believe it would cost over $60 to extend one hour. It seemed like an error.

Évaluation :

5

Very helpful and informative staff

Évaluation :

3

Did not like the fact that vehicle had 1/4 tank of gas at pick up. Makes it difficult to judge how much is needed. It's much better to pick up and return with a full tank.

Évaluation :

5

Rien

Évaluation :

4

Very good in person customer service. Van was dusty but fine otherwise.

Évaluation :

3

Told me it would be $30 and charged me $70 for no reason. Will never rent from here again.

Évaluation :

3

The after hours drop off is not marked well at all. Website helpfully says "Look for this friendly orange box near the main entrance" and instead it's a black mail slot on an adjacent building. Spent a very frustrating hour in the rain trying to find a solution. I can't be the only person this has happened to.

Évaluation :

5

It was perfect. Nothing to improve. Good truck's and very nice people!

Évaluation :

5

Great service!

Évaluation :

5

Staff were excellent! The two staffers I worked with were friendly, kind and extremely helpful. Thank you for making moving so much easier!

Évaluation :

2

The attendant was not clear referring the gas level to be returned. It was at 3/4 and he highlighted in the contract from 3/4 to 1/2. So I thought returning it anywhere close to 3/4 would be good. However, he still changed me about 2gal of gas. It was not clear at all and induced my mistake

Évaluation :

5

Good service and vehicle quality, it went quite well, paid pretty close to the estimate which I was very happy about (around $45 for 10 miles including gas). Made sure I filled more gas than I had got just to ensure no charges on that front. Cost me a bit more but I wanted to avoid any add on charges later. I used a 10' truck to move basic stuff for a room. Recommend.

Évaluation :

2

I traveled 2 miles in my rental truck. Obviously, the gas gauge did not visibly move from 2 miles worth of driving, but I was charged $12,5 for 3 gallons of gas after I returned the truck. Not a great experience.

Évaluation :

5

The van was dirty outside making it hard see. It smelled like smoke

Évaluation :

5

Great service and everything worked out great.

Évaluation :

5

Quick check in and check out

Évaluation :

4

Although the van was handy and functional, it got us to our destination and back, there had been a mistake, we were told, and it had not been serviced between customers. My husband picked it up and then picked me up. We didn't have time to go back to the store to let them know. The cab of the van was pretty filthy, smelly, dirty tissues, wrappers, garbage on the floor, sticky liquid all over the console. The heat/cool knob was broken so we had to adjust the temperature with a needle nose pliers (which we had on us for an art install). We were not confident that the passenger airbag was on, according to the dashboard, and the change oil light was on. Washer fluid was low, we had to buy a gallon and fill it. We did call the 800 number on our way to relay this information. Upon return, the agent apologized, and said he'd refund us one of the day's rentals, but it's been 10 days and that hasn't happened yet. I do have photos of the state of the van. Very dissatisfied.

Évaluation :

1

The UHaul employee was 20 minutes late to open the business. Two customers were waiting for someone to arrive. He (Adam) was rude while checking me in. I politely told him that his behavior was rude. I will never rent from this location again.

Évaluation :

1

The GM Adam was rude, disrespectful and unprofessional. Charged me 389 on a rental for a pickup truck that i had for one week..This is not a location that has customer service or customer values in mind. He literally cleaned his vape pen the entire time I was trying to discuss the over charge and when he finished he stood up, grabbed his jacket and said he had to go outside and look at a truck.. He never returned. What a disgrace.!!!!!

Évaluation :

1

The uhaul representative was unnecessarily rude. Throughout the whole process he kept having an attitude. I had a problem with the truck and called to ask a question and he acted like he didn't want to help at all. The truck on the inside smelled like weed/smoke so I kept getting a headache. I think the truck needs to be thoroughly cleaned. The truck also needs an oil change, and the light was on as soon as we cranked the truck up. Highly disappointed with this uhaul location.

Évaluation :

5

Details…. Windows so dirty driving was difficult… trash in cab and bed.

Évaluation :

3

Motorcycle trailer was covered in snow and ice which made it difficult and dangerous to load my motorcycle onto. At drop off, agent was rude and unhelpful. He expected me to move the trailer from my vehicle and them walk it over to where he wanted it parked

Évaluation :

5

Absolutely blown away by the service. Called needing a box truck in a pinch and luckily they had one in. Came and got it 5 mins later. I was also lucky when I returned the workers were staying late and got me checked back in. A+++

Évaluation :

5

Very friendly staff. Could at least clean windows and mirrors on vans. To cold to wash them right now.

Évaluation :

1

Person working the desk used this experience as an opportunity to lecture myself and my staff as to how operations work. There was a simple misunderstanding that could have easily been addressed and corrected without the poor attitude.

Évaluation :

5

Excellent for now but had trouble with a U-Haul company before but I like this location better

Évaluation :

1

I reserved a small unit, but when I arrived the manager told me they don't accept reservations (despite booking it through uhaul.com). He then charged me twice as much for a larger unit without any apology or civilness in general. I was also scheduled to drop off my UHaul trailer at this location. He then told me they don't accept trailers there (despite Uhaul scheduling making the arrangements). After a few minutes of wavering on the fence about this, he finally accepted my trailer. Throughout all of this, the General Manager was mean. The kicker of this is that I am a grown adult and this is a college town. I'm worried about how he treats young undergraduates. Despite having great service and my expectations surpassed in all my previous UHaul experiences, this one made me question my choice.

Évaluation :

1

I was renting something the morning after Christmas and had my worst customer service experience. This was my first time getting a trailer from Uhaul, so I'm not an expert at hitch systems nor do I know the terminology. The man working the desk could have been more patient and helped me understand what was needed to tow the trailer. Instead, he was rude and spoke to me as if I should have been the expert that he is in trailers. If I knew I needed to be a professional before renting from Uhaul, I would have considered using another place. Turned out my vehicle was prepped for the trailer anyway, so his smuttiness was completely unnecessary. Trailer was great. Online return was easy. Customer service was horrible.

Évaluation :

2

Owner was unmasked. Rushed me though the checkin process. I found a used mask in the vehicle. I was charged for a cleaning fee without explanation. Checkout didn't work because the website was down and I was charged 20 bucks for it.

Évaluation :

4

Maybe follow County's rules about wearing masks? Both the gentlemen who checked me out and checked me in were not wearing masks. Shame that it happens in Madison City. And in an International company.

Évaluation :

5

Nice folks.

Évaluation :

1

The guy working check in was a total dick for no reason about where I was parked. Could have asked nicer to move my car.

Évaluation :

2

Ordered a van online. Showed up to pick it up and they said they didn't have it for me. Tried to give me something smaller but that wasn't going to work. Then they tried to make me go to another location which was 20 mins away but I was dropped off and didn't have a way to get there. After 45 mins of going back and forth, they finally gave me a truck slightly bigger. While I paid what my original reservation price was, the experience wasn't great to say the least.....

Évaluation :

5

Show up on time

Évaluation :

1

Front desk person was extremely rude. Truck was dirty and smelled like vomit. Drove only 8 miles but needed to put 5 gallons of fuel to move the needle back to where it was when I started..felt completely ripped off. Will avoid this place and Uhaul in general.

Évaluation :

5

Inside of truck was dirty. Need to rent 4WD pickups. Until then I won't rent from you again.

Évaluation :

1

I want to note, the staff that helped me with my on Friday were friendly, helpful and professional. The guy on Saturday was rude, unprofessional, and unhelpful to myself and every other customer. I moved furniture into my storage unit and the elevator doesn't work, which is something that should've been mentioned before I got the unit.

Évaluation :

4

Only complaint I have is that I had to walk into the U-Haul facility to have my question answered. The phone tree for this store blocked me from reaching a live human. But once I interacted with a live human from U-Haul, things went very well.

Évaluation :

3

Storing boats/vehicles outside should be more secure with at least fencing around the property to deter vandalism. Will be looking for storage of my boat elsewhere soon.

Évaluation :

4

s/o

Évaluation :

4

There only 1 MAIN issue I have. There is an old style elevator and its almost never working. Also its a manual type which make it very hard to use. It would be great if it was electric instead, but mainly every time I went there it was NOT working at all.. Especially people tend to move bulky heavy things so an electric one would be a necessity in my opinion.

Évaluation :

5

Great service and friendly staff. Would recommend to friends and will use in the future.

Évaluation :

5

The guy was very helpful in showing me how to get into the building and where the unit was.

Évaluation :

5

Aaron was great. Very helpful and pleasant.

Évaluation :

5

Super friendly and personable yet professional

Évaluation :

5

Everyone was excellent... Chloe was exceptional; thank you! Teresa

Évaluation :

5

After reading the reviews I was somewhat hesitant to utilize services but after stopping at the facility twice we have received nothing but great service. Friendly, knowledgeable & very accommodating.

Évaluation :

5

All good

Évaluation :

2

-Did not close out my storage after I moved out. -Never answer the phone -missing information in my file and suddenly penalized me for service 3 years prior after using service several times since

Évaluation :

1

The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.

Évaluation :

5

Safe, maintained, staff were always helpful

Évaluation :

3

The basement storage is just how the place is set up. There may be other areas but we're not available. Did not find the basement appealing Hated the rope elevator. Moved to another Staff was great

Évaluation :

2

Poor storage due to the building not being setup for it. Surprised they took the time to build out storage under the office.

Évaluation :

5

Pleasant personnel.

Évaluation :

5

Personnel pleasant and helpful.

Évaluation :

5

Good service and thoughtful staff

Évaluation :

5

na

Évaluation :

5

always helpful and very grateful to the staff

Évaluation :

5

Great  Robin from the Mankato MN location was excellent. She is amazing in her ability to assist customers.

Évaluation :

2

Do NOT allow people to reserve units online and then send a confirmation that they have a reserved unit if you can not guarantee it!

Évaluation :

1

The fact that it was even proposed to convert a building with a manual freight elevator into storage space is absurd. If I'd known that particular in advance, I wouldn't have rented the space.

Évaluation :

1

Employee was rude, smug and as disrespectful. Horrible experience!

Évaluation :

5

The staff was friendly, polite and very helpful. If I ever need a place to park my car again I will definitely be back.