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1 gentleman was working by himself, it did an awesome job but if it was at least 1 other worker the wait would not have been so long!
The wait time when vehicle was returned was outrageous. Sales associate kept taking calls.
Always keep with the customer until transaction is completed and the hook up of trailers is checked I was very satisfied with the service I had great service with a smile and no cell phone in hand wonderful job.
I believe improving the amount of professionalism would be a great benefit.
Fast and friendly staff.
The truck
The manager which helped us was professional, knowledgeable and timely, which made the transaction smooth and painless, I most definitely will be coming here for all my Uhaul needs!
Manager was great and went above and beyond to answer any questions I had. Would definitely recommend.
Friendly customer service!
Happy to have a larger truck option at this location.
Bad customer service... unprofessional services.
the mgr. was great
This is a large company owned U-Haul facility. The main drawback to this store is that they were understaffed with only one person on duty, who was busier than a one-armed paper hanger, which resulted in a significant wait time due to the large number of customers present waiting in line. Considering that this was the day after Christmas probably explains why there was only one person on duty. The store was well stocked and the equipment was new, clean, and in excellent condition.
My interactions with the people there was very good. I had no problems at all.
The 24/7 check in through the website or mobile app is buggy and does not work. It kept locking up and not progressing through the different pictures. When I walked into the location for assistance, two employees were sitting at the counter chatting and I had to wait for someone who was outside checking in vehicles to come in and work with me.
The individual working the front desk had to many task going on at once. From people walking up asking about storage units, people complaining about the wait, and then me just trying to pick up a reservation. I know that with the pandemic staffing is light but he needed some help.
Management!! Customers need to be in and out! Not waiting for a manager to finish a conversation! He completely sucks!
The staff was friendly and very helpful. The vehicle needed a wheel alignment. I was very satisfied with the service and the fact my storage was free with the truck rental. I would be using your services again.
The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.
Macy the manager was excellent!
Horrible customer service!
While the staff member, Macy, was kind & professional, the uhaul truck that was given to me had a crack in the windshield. I was told there was no other available truck & if I felt comfortable, I could still drive the truck given to me.
Pay closer attention to non white customers
The 3 men working there were different usual when you reserve your truck they would drive it up to the front and have it waiting for you. I had to search for the truck and they charge my account twice the general David customer service was the worst over the phone. Next time I will definitely use a different location.
The customer service was horrible, the pricing is ridiculous especially if you going to be near the location. Spent 4 times the rental itself in mileage. Won't be using it referring anyone to U-Haul.
Provide unsubscribe link in email
Customer service was excellent
David Simmons is extremely customer service oriented. He made may rental experience one of the best ever. The Uhaul rental at this location is where I'll return in the future and where I'll refer my friends and family.
Staff at Dupont u-haul is always professional and courteous
I was overcharged 66.48
It was so easy ,it took me five min. And I was on way can't say it enough great job. I would come back.
Excellent job by all!
Excellent staff and facility. I would highly recommend you.
Extremely smooth process.
The gas was at 5/8 just above the 1/2 and they charged me an extra $30 for gas someone doesn't know how to read the gas line on these trucks but all and all the service was excellent
I always use Dupont UHaul because the staff is always excellent.
I was charged a fee for returning after hours. Unfortunately, I wasn't told this was going to be the case. When the clerk noticed I planned on returning at 9pm, 12 hours after pick up, I should have been advised then. I could have altered my return time or made an informed decision to accept the fee. I will be following up on this.
Again the employees were friendly and helpful!
Have trucks with a working radio. It's difficult to drive over 9 hours in silence.
They told me just put the Key on the seat and they will Email me a copy. Never Received nothing from them. They just walked away from me. So I have NO IDEA of what my charges are.
The service was Great
Do not tell customers they don't owe any money when they somehow do. It's been a while since I rented from U-Haul but I don't remember going through this with another location. I was charged an additional amount of over $140 once I returned the truck. I was told that I didn't owe anything at check in. My card had been charged each time I called to ask for an additional day but I knew about those charges. I'm not sure and don't understand why I was charged over the additional $140 but I will be speaking with someone so they can explain this charge to me because my card was charged for an amount that I knew nothing about after I was told I didn't owe anything. The truck was returned in time and the tank was filled back to its proper level, so I have no idea what that charge is for.
Danni was very nice and helpful.
The 26 foot truck I used was on it's last leg, did not drive good, the engine light was on the entire time. Glad I wasn't taking it on a long haul, the 40 local miles I put on it was enough. BUT it did the job I rented it for.
Nothing as everything was fine. The young lady that assisted me could use some help.
Ever
Though we were one of 3 customers there was no customer parking available out of 6 customer parking spots. Need more parking spots or a time limit on existing parking spots.
Customer service at pick up and delivery back was great. Will definitely use this location again.
Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Thank you!
I accidentally returned the rental before completing the online process and taking pictures of the odometer etc. I would recommend mentioning to customers to complete the online process so they won't be charged the convenience fee. A
we had requested a uhaul a mile away from the house 18 foot- received a voicemail stating we had to go to a store 15 miles away and were given a 26 foot truck. We showed up to pick up our uhaul at 6:30am as indicated on the app and was unable to get the truck. I called customer service and was on hold for over 30. mins until the store opened. Went in and picked up truck and was charged the 15 miles that it took to get to the store. Which i believe is very unfair since we were not the ones who choose to get a truck that far away. We were also told that we only had the truck from 7am to 2:30pm, which i was not aware of either. I overall was very unable with the service and called multiple times to try and speak to someone about my experience. I was on hold for over 30 mins each time i called and when i finally did get through to someone they said they were placing me on hold to get a manager and i was hung up on and could never get back in touch with anyone. I called the local store and they were unable to do anything at there level but did explain where they could see i had called. I am VERY UNHAPPY with the services and do not think i should have been held responsible for 15 miles each way when i was forced to pick the truck up at a local by someone leaving a voicemail. i verbally never agreed to changing of location or truck size. I WILL NEVER AGAIN USE U-HAUL AND HAVE ADVISED MY FAMILY AND FRIENDS OF MY EXPERIENCE. I HAVE EVEN THOUGHT ABOUT CONTACTING THE BETTER BUSINESS BUREAU SINCE I HAVE NOT BEEN ABLE TO GET IN TOUCH WITH ANYONE ON THE PHONE SINCE THE DAY WE RENTED THE TRUCK. Daniel Byrd 307-5120 truck rented on 8/1/2020 at jeff davis in Richmond VA
The process was easy and fast. I forgot the woman name that assisted me at the DuPont location but she was great very nice great attitude and very efficient!
Thanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.
Gas was lower than what supposed to be but no big deal. Maybe offer to walk out and show the rental even if the customer doesn't suggest it. Next was my final return day. Hurricane iasis poured down on richmond va clogging up alot of areas roadways with high water etc and I was a little late with my return which i was made aware of it and due to my car broke down I decided to keep the Uhaul and add extra mileage. I could've hopped on a bus and being that I was already overdrawn in my bank. Maybe suggest giving or at least understanding mother nature's effect and people's struggles of getting hit with an extra fee. Yes late is late and 5 hours late is unacceptable but 1 or 2 hour tops and then hearing im being charged excessively i wouldve just jumped on the bus and the employee did offer a battery charger which was awesome but a hour late after a or during a crisis and all the fees from my bank plus I'm really in a bind and need to call Uhauland hopefully resolve my issue especially after the gentleman on the evening shift offered to help out but decided I to talk to management
Excellent service .I was in and out quickly.I will be back next time I need a truck.
I was supposed to pick the truck up at 7:30 this morning and meet my movers at 8. The location did not have the truck, no one at the location knew anything and finally pick up the truck around 10:30 way across town and the movers never showed up until 3:45 as I was taking the the truck. Your 1-800 numbers had old out of date messages and one 1/2 hours waits...ineffective. I'm booked with Penske to make the move.
The employees are great, but just need more of them on the weekends.
Thank you for your service.
They were very welcoming. And was able to help at all times of the day.
As always I am 💯 satisfied with the staff trucks and service
Rats got inside the storages and ate my clothes
Have very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this location
The GM at this location was helpful and resourceful!
Staff was rude and didn’t know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!
Very goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failed
Service was excellent.
Every one in office was very well mannered and respectful and helpful.please give them a raise
N/A
Great job
Unit smells and has a rat trap in it, not comforting
Long wait and understaffed.
Always agreed to any requests made
Great and immediate customer service
Excellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.
None
They said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storage
Customer service was excellent great communication and very helpful.
The service there was really excellent. I would highly recommend that location.
Good customer service
I had storage there for 6 years and very friendly staff and secure grounds.
Terra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.
The facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.
Thanks!
The woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.
Nisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.
Ok
I would not get another storage unit with U-Haul
no elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.
Yes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.
Me rentaron el storage gratis por un mes.. El acceso fue bien segiro y me facilitaron todos los dollies para que se me haga mas facil mundarme!! Me encanto
