Customer Reviews for U-Haul Moving & Storage at Dupont

Évaluation :

4

Female Counter Clerks need better Customer Service training.

Évaluation :

3

Make the customer more aware of their options, especially if they are telling you exactly what's going on. If my wife wouldn't have been there asking questions I would have left

Évaluation :

5

Everyone was very pleasant and very helpful Yessss I was very pleased and happy

Évaluation :

1

I've been coming here for years with no problems. Now it seems the staff has a, "I don't give a shit attitude". The vehicle was dented everywhere and the inside smelled of "Skunk" like marijuana. I sprayed the inside down with Lysol and it still stunk. I believe they wrote down the wrong mileage when I picked it up. I showed I traveled 96 miles, they show 127. I never got an emailed contract with the mileage or damage report. I received an email after I returned the vehicle. I had no proof of the mileage or damages. I will not rent here again.

Évaluation :

5

Seamless process, friendly staff! Overall good experience from move to storage!!!

Évaluation :

3

I always had a peaceful experience. A whole lot of searching of self took place with me. Not having some of my most memorable possessions tucked away from you but having a place to feel that is ok protecting them is super cool. And it's a push to better your life so you won't have to separate from your belongings. Merci.

Évaluation :

5

Reservation was ready on time, vehicle was clean, and staff was very helpful.

Évaluation :

5

Female Customer Service Agent was not very friendly and courteous.

Évaluation :

5

Customer service on return of rental was not great. First two visits were outstanding. Mario was great

Évaluation :

4

Had issues with discount. Customer service is no help.

Évaluation :

5

My rental went just find.no miss understanding. Pricing i felt is fair for what i had move.

Évaluation :

4

My charges for the vehicle I rented were over charged by $100! If they can't get that right, what else might be wrong. Of course it could be a corporate computer error but that doesn't solve my missing $100.

Évaluation :

5

Mario is that guy

Évaluation :

5

Interiors need to be cleaned better to eliminate Germs. Other than that decent experience.

Évaluation :

5

The cab of the truck smelled very strong on BO. Someone put a air freshener tree in there but it couldn't compete with the smell. I had to empty a can of Febreeze to make it usable.

Évaluation :

5

Aucun

Évaluation :

5

We were very satisfied.

Évaluation :

5

Nothing at all. If they receive the same treatment I did I'm sure their be very satisfied.

Évaluation :

5

At this time all is well form this location. Awesome services.

Évaluation :

5

Everything good

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

The trailer had a defective wiring issue and had to b towed that night. And U-Haul is still trying to charge me over $400. This is insane

Évaluation :

5

The customer service was amazing but the van I rented was hesitant when going over 45. I actually returned it not long after picking it up. I told the gentleman there and he offered another van when 1 was available but I declined because I missed my time window while bringing the other one back. I do think I should have been charged for this rental since I drove half way to my pick des and brought it back. The customer service reps at this location are very nice and professional so I did not put a complaint in as it was not their fault the equipment was having issues

Évaluation :

4

Rien

Évaluation :

5

THE WHOLE EXPERIENCE WAS JUST GREAT. STAFF WAS EXCELLENT IN THEIR APPROACH TO CUSTOMER SERVICE. WONDERFUL.

Évaluation :

5

excellent service, attention by the staff, and very fast thanks

Évaluation :

5

The staff was polite and helpful!!!!!!

Évaluation :

5

Friendly and professional staff

Évaluation :

5

The rep stated that insurance was mandatory on all truck rentals. The was my first time hearing that.

Évaluation :

5

Just keep doing what you are doing! Thank you so much!

Évaluation :

5

There was a minor problem with the hook up after leaving, but there was immediate attention to resolve the problem.

Évaluation :

5

No fuel in the truck the truck kept getting stuck in gear

Évaluation :

5

Very professional and pleasant. Will use this location again

Évaluation :

5

Easy peasy. Good folk. Quick process. Thank you!!

Évaluation :

5

My original contract was for Arch Rd Exxon, but they didn't have it - even though I had a confirmation #. We called the number the Arch Rd guy gave us and they found one. Lots of running around, but it all worked out.

Évaluation :

1

Clean!!! I had to wipe down the cab with Clorox wipes and remove trash from the cab, including a half eaten hamburger. The windshield had a film over it that the wipers just smeared around making it difficult to see until I could clean.

Évaluation :

1

I was extorted for a half tank of gas that I did not owe. My contract shows I received the truck with half a tank of gas and returned it with a half tank of gas (as I was supposed to/told to - you return the truck with the same amount of gas that you started with). Despite this I was charged for 75 dollars worth of missing fuel. This is horrible. Give me back my money.

Évaluation :

4

More training with the phones/computer systems for employees.

Évaluation :

2

Unfriendly, Unprofessional and Misinformation about equipment & vehicle. 1. Truck had body damage on every side, I had to dispute each on App. 2. Location manager lied about extra hand truck being in vehicle. I had to return to desk and request the item. Manager was annoyed I made the request. Pushed the hand truck out the front door instead of bringing it to the truck and loading it in the cargo area. 3. Returned the truck & equipment under alloted time, and with less used mileage from estimated rental contract. The mileage was not adjusted on final bill. This used to be my favorite location to rent from, the new management has ruined the place, and I suspect is not at all interested in a positive customer experience. 

Évaluation :

5

Great customer service. Keep doing what you doing.

Évaluation :

5

Upgrade your trucks! Friendly staff and helpful.

Évaluation :

4

Good location - easy to get in and out, clean, lots of parking, staff were polite and professional. I really like that U-Haul repurposed an existing building instead of tearing it down!

Évaluation :

5

Always get good service at U-Haul the people are friendly nice kind and make sure everything is good to go before you leave thank you U-Haul.

Évaluation :

5

The young man that helped was very helpful. Thank you Uhaul for your service.

Évaluation :

1

The guy was very rude and very inaccurate he seems to be frustrated with his job just poor people skills

Évaluation :

5

Nothing. He had excellent customer service. I would come back to rent from you again based off of the great customer service and clean vehicle.

Évaluation :

4

The screws on my unit were busted the entire time. By busted, I mean, the screws holding the lock on were just sitting in two oversized holes so all anyone had to do to access my unit was to use there hand to pull off the lock area. I always got the same response, well we have cameras. No one ever messed with my unit. But still would've been nice to have that extra security of a locked storage unit I should've had the whole time. The bathroom finally got fixed within the last few months. The storage facility is well lit and always clean. Every person I talked to, in the office, was professional and courteous. The housekeeper was always friendly and a sweet woman to talk too. I have recommended this U-Haul and would recommend again, even with my broken lock. I am writing this in hopes that corporate can finally send the stores the right supplies to fix said issue. Since everytime it was ordered, the hardware would not come or wasn't available. Merci.

Évaluation :

5

Very, very helpful and offered other services. Merci

Évaluation :

1

I was charged for an extra day even though trailer was returned within 24 hrs

Évaluation :

1

The man working the desk hung Up on me after being rude to me when I needed assistance with drop off. This was the guy at the DuPont location. Was very rude and hung up.

Évaluation :

5

Very nice and helpful staff!!

Évaluation :

5

Demario Melendez was amazing!!!

Évaluation :

5

The services my family & I received today were very professional. The Staff were polite & helpful. Explaining the situation from the beginning to the end. Yes ,my family &I will always recommend U-Haul. Thanks for your wonderful service.

Évaluation :

1

I had a guaranteed pick up at the initial location but the vehicle tow that I rented was not available upon my scheduled arrival. So, I was move to this locate which took me way across town and prevented me from completing what I was required to do. There is a $50 payout associated for this inconvenience as advertised by UHaul, but I have not received anything. Not call, no apology, nothing. I am extremely disappointed.

Évaluation :

5

Fix that front door

Évaluation :

5

Es muy buen. Lugar me encanto es privado y limpio

Évaluation :

5

Mario was a great and very knowledgeable staff!

Évaluation :

4

The equipment was somewhat clean. Just make sure that if someone had pets inside to just clean the animal hair out. People may be allergic. Found myself cleaning the inside of the truck out.

Évaluation :

5

Very pleasant and helpful.

Évaluation :

2

Went to pick up my reserved trailer at my rental location on my reservation day and the equipment I reserved was not there. Waited 20 mins and finally was sent to another location. Trailer was there and was connected to my truck by a U-Haul employee. I was told everything was good and ready to go. I pulled out of the parking lot onto the highway and the trailer came off of the hitch 300 ft out of the parking lot. Hitch was never tightened and chains weren't attached correctly either. I reconnected in the middle of the road and continued on. More care should be taken to ensure safety. Trailer was not clean inside and had to get swept out before I loaded my contents. When I rented online, there was a disclaimer that said if my equipment wasn't there at my selected location, U-Haul would give me $50. Both store pushed it off to the next and didn't acknowledge or really know how the payment worked. If my bill was credited, I wasn't notified. With the inconvenience, I was charged an additional $29 because I was 3 hours late to my drop off. I would like to know how to get the $50 to at least recoup the late fee which considering how my rental started, I shouldn't have had to pay. Trailer worked well and had no problems during my trip.

Évaluation :

5

I canceled this morning.

Évaluation :

5

The attendant that assisted me helped me tremendously. she was excellent at n her position

Évaluation :

5

U-Haul representative was very pleasant

Évaluation :

1

Do as advertised

Évaluation :

1

Didn't release my money

Évaluation :

5

Clerk was very professional and was a great help to me. Highly reccomend

Évaluation :

5

Super friendly and helpful, slow computers however, making checking time consuming. People were awesome.

Évaluation :

5

Thx bunches I appreciate y'all.

Évaluation :

4

Friendly and Fast service.

Évaluation :

4

There was a dolly and extra moving blankets zip tied in the trailer. These got in the way of our moving and it would have been nice if the personnel at this UHaul facility had been able to remove them. Additionally I kept receiving text messages from the facility asking me to tow a trailer behind our truck. They were only going to pay $27,8 - which wouldn't even have covered gas. It would have been nice for them to actually offer to cover the added gas.

Évaluation :

4

Ms. Shirley was friendly, kind, and very polite.

Évaluation :

4

The keys/truck number didn't match truck number on receipt, and I didn't notice it until we were 3/4 of the way to our new home. When I called the pickup location, they were very helpful & said to call when I drop off truck & they would switch things over to truck I actually had. This worked just fine.

Évaluation :

5

.

Évaluation :

2

The staff was very helpful anytime I needed assistance. However, a mouse and dust were found in the unit causing me to have to throw away everything.

Évaluation :

5

Very very helpful and i really appreciate that!!

Évaluation :

1

Card stayed on autopsy and had a storage manager charge my card without permission no one ever know what is going on

Évaluation :

5

I have had really bad experiences with haul in the past as a long time customer. I have been dealing with a lot of heal issues. I finally had a pleasure of meeting Ms. Cynthia and oh my God I was so please so so pleased I couldn't believe I was dealing with UHaul . She is definitely an assist to this company. Thank You Ms. Cynthia and UHaul.

Évaluation :

5

Staff was kind, accommodating, and cooperative.

Évaluation :

2

Company continues to contact me to pay my bill. I had the space for 3 days and signed out with them. No communication between employees. Going to see them face to face asap

Évaluation :

4

The only challenge we experienced is our passcode to enter the facility did not work.

Évaluation :

2

The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.

Évaluation :

1

Provide unsubscribe link in email

Évaluation :

5

Excellent staff and facility. I would highly recommend you.

Évaluation :

5

Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Merci.

Évaluation :

5

Thanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.

Évaluation :

4

The employees are great, but just need more of them on the weekends.

Évaluation :

5

Thank you for your service.

Évaluation :

5

They were very welcoming. And was able to help at all times of the day.

Évaluation :

5

As always I am 💯 satisfied with the staff trucks and service

Évaluation :

1

Rats got inside the storages and ate my clothes

Évaluation :

1

Have very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this location

Évaluation :

5

The GM at this location was helpful and resourceful!

Évaluation :

1

Staff was rude and didn't know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!

Évaluation :

4

Very goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failed

Évaluation :

5

Le service a été excellent.

Évaluation :

5

Every one in office was very well mannered and respectful and helpful.please give them a raise

Évaluation :

5

S.O.

Évaluation :

5

Great job

Évaluation :

1

Unit smells and has a rat trap in it, not comforting

Évaluation :

3

Long wait and understaffed.

Évaluation :

5

Always agreed to any requests made

Évaluation :

5

Great and immediate customer service

Évaluation :

5

Excellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.

Évaluation :

1

Aucun

Évaluation :

1

They said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storage

Évaluation :

5

Customer service was excellent great communication and very helpful.

Évaluation :

5

The service there was really excellent. I would highly recommend that location.

Évaluation :

5

Good customer service

Évaluation :

5

I had storage there for 6 years and very friendly staff and secure grounds.

Évaluation :

5

Terra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.

Évaluation :

5

The facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.

Évaluation :

5

Merci!

Évaluation :

5

The woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.

Évaluation :

5

Nisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.

Évaluation :

2

Ok

Évaluation :

2

I would not get another storage unit with U-Haul

Évaluation :

4

no elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.

Évaluation :

1

Yes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.