Customer Reviews for U-Haul Moving & Storage at Dupont

2655 évaluations

5210 Jefferson Davis Hwy   Richmond, VA 23234
(North Chesterfield)

(804) 275-9488

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 275-9488

5210 Jefferson Davis Hwy
Richmond, VA 23234
(North Chesterfield)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I like the staff and maintenance

DIONICIOLEONIDAS A. 
Évaluation :
5

Though truck wasn't clean on the exterior it was on the interior and it was serviceable for use. Very easy to reserve and completely satisfied with the online and in store service

Tashon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elba M. 
Évaluation :
2

I rented the trailer on Friday at 6 and returned next day at the same time, I let know a guy I did left the trailer and he says ok. One lady call me 3 times asking me where the trailer is with attitude saying she did rent the trailer to someone else. Bad communication between employees and front desk

ABNER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KESHAWN F. 
Évaluation :
3

I kept calling no answer had to just trust my luck and go up there. They playing and talking But i got what i needed

DIANE L. 
Évaluation :
2

The phone number doesn't seem to work. If option 2 is pressed it rings once and then goes blank or drops the call. I was unable to get through with the phone number. I drove to the location and waited inside for a few minutes. No one came to the desk. I walked outside and found two employees smoking on the side of the building.

JOANNA RUTH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
4

The U-Haul team was very nice and professional.

CLAUDIA H. 
Évaluation :
2

First time renting a uhaul couldn't use it because it had a lock on it that wasn't mines and called several times no response went to the store no customers there. This time the general manager was there she took care of me very professional so was the employees but my 1st go round wasn't that pleasant.

LAVETTA S. 
Évaluation :
2

I was told my rental was one price to get to the store, I was told a double the price. As I talked to store associates, she said it was incorrect and she would talk to the manager. I would like to be honored the price I was quoted .

ALICIAPATRICE-JE H. 
Évaluation :
4

I spent 10 minutes trying to figure out if I needed to fill the gas tank and with what type of gas and could not figure it out. I was charged outrageously for half a tank of gas. As this is my first time renting a uhaul, this was not ideal.

Anna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE F. 
Évaluation :
2

This was not the location we selected, had to drive out of our way to pick it up with little to no warning. Then when we arrived found out that our one way uhaul order became a day order and we had to drop it back off at the pick up location. Made our total very high. Higher than promised and made us go out of our way to return the truck when that was not relayed to us when it was reserved. Communication was terrible. The only bright side was the workers at the front of the store. They helped secure us a truck and were very communicative, underwhelmed with the company as a whole

DEANALEE H. 
Évaluation :
5

Got in and got out in no time customer service was excellent on point

WILLIAM J. 
Évaluation :
1

I didn't get to use the truck because it had lock on it that wasn't mine. I called the store for the general manager nobody picked up nor called me back. The check engine light was on and I waited 15 minutes to be checked in because it was two employees working and it was a line of people.

LAVETTAKARINE S. 
Évaluation :
4

The self check in process should be improved. I attempted to check in with self check in and requested additional forms of ID that were never requested if I rented from the counter. I have been a customer for 20 plus years and was previously employed by Uhaul. The way I was treated with not being able to use sed check in is inexcusable. I do not want contact with any personnel during the Pandemic.

Tisha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARENLATISHA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Very friendly staff

CHRISTINA A. 
Évaluation :
4

Too expensive🥰

VIRGINIAC C. 
Évaluation :
5

U need to have portable stools for handicap people who may need a boost up in the large trucks

GILBERTEUGENE O. 
Évaluation :
5

Staff was kind, accommodating, and cooperative.

Renee T.  |  Premières impressions 
Évaluation :
5

I do not like the fact, when I drop the truck off, no one checks the truck out with you, they just ask for the keys and tell you have a nice day. I would rather we both view the miles, truck condition, and confirm charged to prevent any confusions or hidden fees.

MAURICEELLIOTT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAROLD T. 
Évaluation :
1

I got charged for 2 days of rental fees. I was only 1 hours late. I rent from Uhaul at least 4 times a month. The New Manager did absolutely nothing to help me. You lost a very good customer unless this gets fixed

MATT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon R. 
Évaluation :
5

I made my reservations 2-3 weeks in advance and got the run-around about where I was supposed to pick the truck and trailer the day before my reservation. Your dispatch had me running to several different locations which is unacceptable. The crew at this location were very professional and gave excellent customer service despite the incompetence of your dispatch. This location needs to be rewarded. U Haul needs to improve on their reservations...next time I will pay the extra money for Penske.

KAYREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKEITARESHAY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA L. 
Évaluation :
5

A very good job is done here indeed. Going online makes the process smoother!

ALEXANDER A. 
Évaluation :
5

The wait time could be shorter

GLORIAJENE A. 
Évaluation :
5

It rental was far more expensive than I expected. However your staff was excellent.

JOYCEELFREEDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE TAGGET S. 
Évaluation :
1

Need more help at this location. Check-in was very slow even after utilizing the web site check-in process. The Hook-up experience was very helpful though.

Robert S. 
Évaluation :
5

Staff were very helpful and friendly. They handled my needs very professionally and with understanding.

Walter R. 
Évaluation :
5

Good job!

GEORGE G. 
Évaluation :
5

To whom it may concern, Janay was excellent. Professional, conscientious and polite. I'm a small business owner and I understand the difficulty in finding good people who will be an asset to the organization. In my opinion, Janay is definitely one of those employees. She is an asset to U-haul. Blair Page

BLAIR P. 
Évaluation :
5

Staff is very friendly and helpful. Truck was clean and in good condition. Very happy with the rental experience and will rent from here again.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CLYDE T. 
Évaluation :
1

U-haul got my reservation wrong

RUFUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSAANN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE W. 
Évaluation :
3

The convenience of the location is great. However, it took us an hr to get our rental. The computer system was super slow Saturday and I couldn't do self checkout because there was maintenance being done to the website. So we had to go inside and see if we could get help. Both employees working were super nice but obviously stressed because of the long line and only 2 employees working with a slow system. Maybe updating the system or internet to be able to take high volume of customers, do the maintenance on a weekday night, and possibly hire more people on busy days would improve the experience.

ADRIANNAMELINA M. 
Évaluation :
5

The agent was very friendly and helpful

WALT R. 
Évaluation :
5

Fantastic customer service at this location. Would happily return!

MICAHJAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan D. 
Évaluation :
5

Nothing, everything was great. Kudos to the new General Manager... she was on top of everything managing and training a new employee as they took care of customers; giving each one of us the attention needed and making us feel special. Great job, I'm sure the employees will learn a lot from her.

GARY M. 
Évaluation :
4

More employees per shift to assist customers, especially the ones who made a reservation prior to showing up.

BRIAN R. 
Évaluation :
5

Associate was very friendly & knowledgeable

Helen S. 
Évaluation :
4

Have a larger store. Many products/items to choose from in a small store.

James P. 
Évaluation :
2

Get people that know what they are doing. They gave me a trailer that was missing a light. The light they put in fell out immediately I saved and returned with trailer. Also the pictures of trailer I signed for were not pics of said trailer

Mitch M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna B. 
Évaluation :
3

I received a 15' truck with less than a quarter of a tank. Milton explained that is was like that when people do not fuel up prior to turning the truck back in... Milton fueled a truck for a customer, while I waited 20 minutes, but he did not do that for me.

Nikitia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTTDELANO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted H. 
Évaluation :
2

Hire/train people that are professional when it comes to working with the consumer. Upon arriving at this location for pick-up of a trailer that already had a reservation set, I still ended up waiting almost an hour due to the manager being on the phone answering multiple calls from the desk, being on his cell phone, and moving with little to no concern about the customer(s) waiting.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cedric R. 
Évaluation :
5

More staff girlfriend peak times

Wilma H. 
Évaluation :
1

BE MORE PROFESSIONAL WHEN ADDRESSING CUSTOMER NEEDS; ENSURE THE MANAGEMENT ASPECT OF ALL PROCEDURES ARE COMPLETED PRIOR TO REACHING OUT TO CUSTOMER ADVISING VEHICLE HAD NOT BEEN RETURNED; RE-EVALUATE CUSTOMER SERVICE APPROACH

CELENA S. 
Évaluation :
2

Only one person working at register and outside setting vehicles up. It made waiting in line way too long. I spent way too long waiting in line to just rent a van.

Steven K. 
Évaluation :
2

It took me almost 4 hours. No where to sit. One issue after another. The manager was great but the experience was awful and cost me money. I had people waiting to load the trailer that took so long.

ALBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail L. 
Évaluation :
4

Great Job by the manager and the young man named Thomas. I do not know how long Thomas has been there but he should be considered for a management track, otherwise you will probably lose him to another firm. Good Job folks.

GARY M. 
Évaluation :
3

Need more workers at the register.

Dakar F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
5

Thomas was very helpful. Nothing but great things to say about him. Give him a raise. I mean that.

Luis D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brandon A. 
Évaluation :
5

Yes I would like to compliment the young man Tommie that works there. I believe that is his name, the young man that checked me in. He was so polite, and hard working... if he isn't then he should be on the Managers Track. Great job overall, 5 Stars isn't enough.. Let's do 5+!!

Gary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Milton was great in helping us get setup with the trailer. He spent a lot of time in repairing our wiring that had been burnt out due to running in the the exhaust. He is a great man!

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina P. 
Évaluation :
1

It's so much to even explain! Absolutely worst experience yet with a company!!!!

Allyson Taylor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDLOVELL G. 
Évaluation :
3

U-haul was unable to accomate me 77 yr old father who drove my truck to help me move no step stool to help him in I myself had to use my back as leverare to push him up high enough to get into drivtge truck and my refund money has yet to be returned very unsatisfied

Sherry O. 
Évaluation :
5

I have no other suggestions for improvement the staff there was very helpful I actually got stranded after dropping off the U-Haul truck cuz I couldn't get a lyft or Uber to pick me up from that location and one of the representatives actually tried to help me get a ride back home

Shaketha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMUALAMIN F. 
Évaluation :
1

More employees better customer service

Princess S. 
Évaluation :
1

Got there before my schedule pick up waiting in line for over 30 mins I didn't know that the hand carts where not already in truck so I called the store once I got home and realized it he said I would not be charged the 10 $. So when I dropped off the truck I said something to him again he said I would not be charged but I still was charged the 10 $

Marie H. 
Évaluation :
5

Rien

Gary V. 
Évaluation :
5

I would like to take this time to commend the young man name Milton Akoi who was very professional let me say this I came in at 8 AM to pick up truck he was by his self and the line was out the door when I came back to return the vehicle the line was out the door and he was by his self I commend him on his professional attitude his professional service and his time to make sure everybody was taken care of in a proper manner and he had patients due to the fact he was the only one there all day so with his good work ethics I think U-Haul company should give him a raise and commend him for his work people was frustrated because of the long line and him being by his self but he still did a awesome job explaining and making sure your needs was met. I understand workers did not show up but even the next day when I came in for Storage he performed the same way and the line was out the door so like I said good job U-Haul representative good job people need to understand everybody is doing a lot of moving and renting and storing but like I said he was just one person good job good work ethics young man “Milton Akoi”

Pacynthia G. 
Évaluation :
1

You need to have more than one employee working...took me almost 45 minutes to simply have someone check me in to get a simple utility trailer. AND, I accidently left one simple plastic crate in the tailer upon dropoff and got charged an add'l 15 $for cleaning, that's ridiculous.

DMARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITHANTHONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
3

The customer service could have been better. The first truck they rented me had a flat tire. It took an hour and a half to switch in the computer and get another truck. Was completely ignored by the attendant when returning truck.

THOMASALLAN L. 
Évaluation :
1

I was accused of leaving a lock on Unit#325 per two telephone calls on 3/27/21 at 5:50 and 5:57 p.m. After the second phone call, I left out my home to go down to U-Haul to show him that I did NOT leave a lock on the unit! The employee was looking at the wrong unit!!!! I am a 100 % disabled veteran who takes pride in being honest. The employee basically was calling me a liar! When I arrived, he was ready to cut the lock off another unit which he thought was Unit #325. The employee was looking at another unit!! What kind of company are you running?! I am totally disappointed at this experience. You need to hire people who know how to read numbers!

VINCENTMAURICE L. 
Évaluation :
3

No computer registration glitches to delay check in. Took us 45 minutes.

Lewis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

I've had to wait in line other times simply because there was only 1 person behind the register and a line but this time I was the only customer on pick up and drop off. Nothing needed to improve this time but other times, Milton could use some help so please have 2 people behind the registers as it drastically speeds things up.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antoinette F. 
Évaluation :
4

Great hassle free service my only complaint which isn't really a complaint is the wait time it took a little longer to be helped but it's not a big deal! I would recommend renting from this location

Tyeesha C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Milton at the facility on Jefferson Davis Hwy was awesome. I'm in the process of moving from PA to VA and I am using a variety of U-Haul vehicles. U-Haul has been an amazing asset for this mega-move. From phone-centers, to U-Haul staff... top notch customer service.

Linda P. 
Évaluation :
5

The person that assisted me, Milton, was very professional, courteous, and very helpful. I was impressed with his service. I would definitely use this specific rental location again.

Melissa H. 
Évaluation :
2

Company continues to contact me to pay my bill. I had the space for 3 days and signed out with them. No communication between employees. Going to see them face to face asap

shirley w.  |  Expérience générale 
Évaluation :
4

The only challenge we experienced is our passcode to enter the facility did not work.

Sherill B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jessica S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valarie F.  |  Expérience générale 
Évaluation :
2

The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.

Aysia W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DERRICKEDWARD C.  |  Premières impressions 
Évaluation :
1

Provide unsubscribe link in email

Thomas J.  |  Premières impressions 
Évaluation :
5

Excellent staff and facility. I would highly recommend you.

Kris S.  |  Expérience générale 
Évaluation :
5

Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Merci.

Valarie F.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jabara t.  |  Premières impressions 
Évaluation :
5

Thanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.

madeline m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHONDA M.  |  Expérience générale 
Évaluation :
4

The employees are great, but just need more of them on the weekends.

James J.  |  Premières impressions 
Évaluation :
5

Thank you for your service.

frances m.  |  Expérience générale 
Évaluation :
5

They were very welcoming. And was able to help at all times of the day.

Christopher P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H.  |  Expérience générale 
Évaluation :
5

As always I am 💯 satisfied with the staff trucks and service

Chris W.  |  Premières impressions 
Évaluation :
1

Rats got inside the storages and ate my clothes

geraldine g.  |  Expérience générale 
Évaluation :
1

Have very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this location

Sierra H.  |  Expérience générale 
Évaluation :
5

The GM at this location was helpful and resourceful!

Chasmine B.  |  Expérience générale 
Évaluation :
1

Staff was rude and didn't know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!

eve t.  |  Expérience générale 
Évaluation :
4

Very goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failed

James J.  |  Premières impressions 
Évaluation :
5

Le service a été excellent.

James S.  |  Expérience générale 
Évaluation :
5

Every one in office was very well mannered and respectful and helpful.please give them a raise

sandra v.  |  Expérience générale 
Évaluation :
5

S.O.

Lyndon D.  |  Premières impressions 
Évaluation :
5

Great job

Mary ann C.  |  Premières impressions 
Évaluation :
1

Unit smells and has a rat trap in it, not comforting

wendy q.  |  Premières impressions 
Évaluation :
3

Long wait and understaffed.

David T.  |  Premières impressions 
Évaluation :
5

Always agreed to any requests made

virginia f.  |  Expérience générale 
Évaluation :
5

Great and immediate customer service

Stephen H.  |  Premières impressions 
Évaluation :
5

Excellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.

DESTINY W.  |  Premières impressions 
Évaluation :
1

Aucun

doretta s.  |  Premières impressions 
Évaluation :
1

They said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storage

BILLY S.  |  Expérience générale 
Évaluation :
5

Customer service was excellent great communication and very helpful.

Stacy S.  |  Premières impressions 
Évaluation :
5

The service there was really excellent. I would highly recommend that location.

Margaret a.  |  Premières impressions 
Évaluation :
5

Good customer service

Thomas R.  |  Expérience générale 
Évaluation :
5

I had storage there for 6 years and very friendly staff and secure grounds.

RAQUEL B.  |  Expérience générale 
Évaluation :
5

Terra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.

Angela A.  |  Expérience générale 
Évaluation :
5

The facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.

Wilma M.  |  Expérience générale 
Évaluation :
5

Merci!

PATRICIA W.  |  Expérience générale 
Évaluation :
5

The woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.

Daniel J.  |  Expérience générale 
Évaluation :
5

Nisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.

EVE L.  |  Expérience générale 
Évaluation :
2

Ok

rodney p.  |  Expérience générale 
Non reviews have been submitted for this location.

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    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

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    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

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    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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