Customer Reviews for U-Haul Moving & Storage at Dupont

Évaluation :

5

Everyone was great

Évaluation :

5

Very helpful customer service!!!

Évaluation :

1

I was blamed for damage that was already there . Then I was threatened by the manly, RACIST, angry lesbian BLACK WOMAN that was working. Told me Good luck got in my face like she was going to hit me. I'm already speaking with an attorney . This was a hate crime against an innocent law abiding white man

Évaluation :

5

I did not receive the dollies or furniture pads like I had requested. I was not directed where to retrieve those.

Évaluation :

4

Friendly knowledgeable staff Working truck

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Exelent

Évaluation :

4

The staff needs to be more helpful with equipment hitch ball exchanges

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

their products are good and always clean. what needs to be improved is their customer service, not all their employees are friendly and some are bothered to answer questions, but they have a rude attitude. (not all). I have used this same store several times and I am unlucky that the same person serves me (not friendly).

Évaluation :

5

Nothing. All went well.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The truck was old and stopped on us!! The engine light kept on coming on. Too much play on the wheel. The inside had a dark stain on the back. Truck needs to be put to pasture. The staff were excellent though.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

3

I will never visit this location again I have never had a problem until this time. Every time I have rented from there I have always had the trailer longer than I said at the beginning this time all of a sudden it's a problem and I get charged 50 for having it to long then they throw a 75 charge to clean it that's a joke it won't dirty for 1 for 2 there was stuff in it when we got it I guess they won't happy since they took forever to come out and unhook it the wanna stop in the middle of parking lot to answer there cell phone when they new we were there and waiting on them they are the slowest ever so me and my husband unhooked it and put it on ground are self I'm sure that's why I got charged that extra 75 bc never b4 have I that's ok I won't be a customer there anymore after this time I will go to Lowe's or Home Depot and rent b4 I choose U haul again

Évaluation :

4

Not the fault of this location … but we had to change locations twice, and still didn't get the truck we were promised. Ended up with a smaller truck and a trailer. Going to the first location and finding out there wasn't a truck and we had reserved it was a HASSLE.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The assistance I received was awesome. I wish I recalled her name- she checked me in and helped when I returned the equipment. She was very friendly.

Évaluation :

2

This has been a nightmare. I have to rent a truck again tomorrow and arrange a larger storage unit all because your saying the storage unit was sufficient for a 2 bedroom apartment. It was hardly the size for a 1 bedroom. I had to turn the truck in and have to re rent it tomorrow to move the rest of the stuff after I get a larger storage unit which is another nightmare because we have to move all the stuff from the one unit to another one and I went to the uhaul storage office at 5:00 , the guy had just locked the door and was counting his drawer out and refused to come to the door to change the storage unit size your company is misleading people with. I have dealt with Uhaul 20 years and this has never happened before. It has to be the quality of the location area that he would not help me at 5:00 and caused me to have to pay for everything an additional day as well as moving an additional day. Totally wrong what I'm going through

Évaluation :

3

Improve the wait time for services as well as make it more convenient for people who do mobile check in

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The truck had the check engine light on and flashing. I was told to just drive it by the U-Haul employee who rented the truck to me. The passenger-side mirror was broken and unsafe to drive. I had to repair it so I could drive it! The complete Mirror assembly almost fell off on the highway. VERY DISAPPOINTED IN U-HAUL!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I honestly had the hardest time getting the truck closest to my location. I had to use unnecessary mileage just for picking up and dropping off. I spoke to five different customer service members trying to rectify the situation and it just made it worse. Then I get there and the lady at the counter was overworked and presented me with a issue, I had to supply my insurance information for my own vehicle in order to rent the truck. I totally overpaid! Unhappy about that! I brought it back way earlier than expected so some sort of credit should be issued here! I'll more than likely never rent again, considering that I usually get one at least once a month! Totally upset!

Évaluation :

3

The UHaul app needs to be updated/fixed. It wouldn't let me check in my UHaul when I was done. Luckily this location had a sign on the key drop-box that mentioned a website to visit. The website mentioned worked flawlessly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Teach them better customer service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Vehicle was given to me with the check engine light on, let customer service representative know the reply was it was sent out for repairs and they couldn't turn the light off. Vehicles that's that are properly repaired the check engine light wouldn't stay on, had to take the truck because I already paid for moving help using Uhaul services. Very disappointed with Uhaul as a whole being a former employee.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Truck was on its last leg, glad it didn't break down.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The store associate by the name of April was very rude to the customers and threaten me for talking to the manager on duty.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Outstanding customer service..no need for improvement

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Night drop off went fine.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I used this location upon arrival my truck was not returned, but the store associate offered updates until it was ready. I waited about 20 minutes but the truck was cleaned and Ready. I ended up completing my project early and returned to the location and requested an early turn in. Staff were knowledgeable and swift which made the returns process easy. Merci.

Évaluation :

5

Excellent service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

First I reserved a dolly for my move, when I arrived I was told they do not have one at that location only a furniture dolly. I did my reservation days in advance. The agent that checked my reservation in was super nice and apologized and offered an alternative. I returned the truck at 10:30 pm and the online return wouldn't work. So the next morning around 7:15 I get a call from another agent asking where was the truck, I explained it was the second truck in the drop off lane. She stated they hadn't looked. I checked my account to see I was charged a late fee at 7:08 am. before she called or took the time to look. I told her about the online service and she explained that the other agent didn't check before charging my account and she was going to issue a refund that would take 5-7 business days. An inconvenience that could have been avoided just by looking in the return zone.

Évaluation :

4

AC on truck literally died 7 miles into a 100 mile trip so nothing like a 105 degree day in a sardine can with NO FUNCTIONAL AIR CONDITIONING.... brakes where rubbing and grinding so loud once we got moving, we actually thought we were dragging something and pilled over to check it out. Alignment was atrocious, with about 2 inches of play in the sterring..... always a good feeling when driving a box truck.. Attendant at location is literally the only reason i rate this place above average. She was professional, courteous and accommodating. Your equipment was utter garbage bordering on dangerous, and of coirse now we are fully loaded and on a schedule so no returning this POS and making our move.... We actually borrowed a car for the return trip to bring it back (becausenof course no one way trucks were available there) for my wife to follow me back ....(we left ours at home near the facility) because we just knew this thing was going to die. Took route 1 the entire trip vs the interstate for the same reason...in case it died on us we wouldn't be stranded and backing up 95 and ready to be smashed by on coming traffic..... terrible experience with this vehicle.... and the passenger side weather stripponh is hanging down 2 inches so if it rained my wife would have been soaked. You should be embarrassed to have such an obvious hunk of junk in your fleet.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Staff was professional

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Would not recommend this location because it is understaffed for everything it tries to offer. When returning my truck, the one employee on duty was having to take phone call reservations, check out in-person reservations, accept trucks being returned, and show customers storage units. It is not fair to her or the customers.

Évaluation :

1

The suspension on the truck was so bad that we couldn't complete our move. It was going to be a 2 day rental with multiple trips but I turned the truck back in after only 1 trip. I can't believe I had to pay Uhaul to be absolutely miserable AND have to find an alternative to finish the work. By far the worst truck rental I've ever had and I'm questioning whether I'll even use Uhaul again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Just keep it up that's awesome job already been done

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Just keep up the standard

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The staff was amazing !

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Keep doing your good job!

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

This is for the Jeff Davis location

Évaluation :

5

The service was excellent no need to do anything different

Évaluation :

5

Exceptional, helpful, friendly customer service!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I like the staff and maintenance

Évaluation :

5

Though truck wasn't clean on the exterior it was on the interior and it was serviceable for use. Very easy to reserve and completely satisfied with the online and in store service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I rented the trailer on Friday at 6 and returned next day at the same time, I let know a guy I did left the trailer and he says ok. One lady call me 3 times asking me where the trailer is with attitude saying she did rent the trailer to someone else. Bad communication between employees and front desk

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I kept calling no answer had to just trust my luck and go up there. They playing and talking But i got what i needed

Évaluation :

2

The phone number doesn't seem to work. If option 2 is pressed it rings once and then goes blank or drops the call. I was unable to get through with the phone number. I drove to the location and waited inside for a few minutes. No one came to the desk. I walked outside and found two employees smoking on the side of the building.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

The U-Haul team was very nice and professional.

Évaluation :

2

First time renting a uhaul couldn't use it because it had a lock on it that wasn't mines and called several times no response went to the store no customers there. This time the general manager was there she took care of me very professional so was the employees but my 1st go round wasn't that pleasant.

Évaluation :

2

I was told my rental was one price to get to the store, I was told a double the price. As I talked to store associates, she said it was incorrect and she would talk to the manager. I would like to be honored the price I was quoted .

Évaluation :

4

I spent 10 minutes trying to figure out if I needed to fill the gas tank and with what type of gas and could not figure it out. I was charged outrageously for half a tank of gas. As this is my first time renting a uhaul, this was not ideal.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

This was not the location we selected, had to drive out of our way to pick it up with little to no warning. Then when we arrived found out that our one way uhaul order became a day order and we had to drop it back off at the pick up location. Made our total very high. Higher than promised and made us go out of our way to return the truck when that was not relayed to us when it was reserved. Communication was terrible. The only bright side was the workers at the front of the store. They helped secure us a truck and were very communicative, underwhelmed with the company as a whole

Évaluation :

5

Got in and got out in no time customer service was excellent on point

Évaluation :

1

I didn't get to use the truck because it had lock on it that wasn't mine. I called the store for the general manager nobody picked up nor called me back. The check engine light was on and I waited 15 minutes to be checked in because it was two employees working and it was a line of people.

Évaluation :

4

The self check in process should be improved. I attempted to check in with self check in and requested additional forms of ID that were never requested if I rented from the counter. I have been a customer for 20 plus years and was previously employed by Uhaul. The way I was treated with not being able to use sed check in is inexcusable. I do not want contact with any personnel during the Pandemic.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very friendly staff

Évaluation :

4

Too expensive🥰

Évaluation :

5

U need to have portable stools for handicap people who may need a boost up in the large trucks

Évaluation :

5

I do not like the fact, when I drop the truck off, no one checks the truck out with you, they just ask for the keys and tell you have a nice day. I would rather we both view the miles, truck condition, and confirm charged to prevent any confusions or hidden fees.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.