Darius S.
Excellent service you guys did enough
Évaluations des clients U-Haul Moving & Storage at Dupont
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Dupont
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shirley w.
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Expérience générale
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Company continues to contact me to pay my bill. I had the space for 3 days and signed out with them. No communication between employees. Going to see them face to face asap
Sherill B.
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Expérience générale
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The only challenge we experienced is our passcode to enter the facility did not work.
Aysia W.
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Expérience générale
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The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.
Thomas J.
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Premières impressions
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Provide unsubscribe link in email
Kris S.
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Expérience générale
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Excellent staff and facility. I would highly recommend you.
Valarie F.
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Premières impressions
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Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Thank you!
madeline m.
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Expérience générale
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Thanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.
James J.
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Premières impressions
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The employees are great, but just need more of them on the weekends.
frances m.
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Expérience générale
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Thank you for your service.
Christopher P.
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Expérience générale
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They were very welcoming. And was able to help at all times of the day.
Chris W.
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Premières impressions
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As always I am 💯 satisfied with the staff trucks and service
geraldine g.
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Expérience générale
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Rats got inside the storages and ate my clothes
Sierra H.
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Expérience générale
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Have very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this location
Chasmine B.
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Expérience générale
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The GM at this location was helpful and resourceful!
eve t.
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Expérience générale
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Staff was rude and didn’t know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!
James J.
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Premières impressions
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Very goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failed
James S.
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Expérience générale
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Service was excellent.
sandra v.
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Expérience générale
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Every one in office was very well mannered and respectful and helpful.please give them a raise
Lyndon D.
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Premières impressions
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N/A
Mary ann C.
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Premières impressions
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Great job
wendy q.
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Premières impressions
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Unit smells and has a rat trap in it, not comforting
David T.
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Premières impressions
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Long wait and understaffed.
virginia f.
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Expérience générale
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Always agreed to any requests made
Stephen H.
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Premières impressions
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Great and immediate customer service
DESTINY W.
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Premières impressions
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Excellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.
doretta s.
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Premières impressions
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None
BILLY S.
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Expérience générale
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They said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storage
Stacy S.
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Premières impressions
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Customer service was excellent great communication and very helpful.
Margaret a.
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Premières impressions
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The service there was really excellent. I would highly recommend that location.
Thomas R.
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Expérience générale
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Good customer service
RAQUEL B.
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Expérience générale
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I had storage there for 6 years and very friendly staff and secure grounds.
Angela A.
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Expérience générale
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Terra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.
Wilma M.
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Expérience générale
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The facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.
PATRICIA W.
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Expérience générale
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Thanks!
Daniel J.
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Expérience générale
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The woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.
EVE L.
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Expérience générale
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Nisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.
rodney p.
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Expérience générale
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Ok
antoinette f.
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Expérience générale
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I would not get another storage unit with U-Haul
Tracey T.
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Expérience générale
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no elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.
ALVIN H.
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Expérience générale
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Yes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.
Eva M.
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Expérience générale
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Me rentaron el storage gratis por un mes.. El acceso fue bien segiro y me facilitaron todos los dollies para que se me haga mas facil mundarme!! Me encanto
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