Hire/train people that are professional when it comes to working with the consumer. Upon arriving at this location for pick-up of a trailer that already had a reservation set, I still ended up waiting almost an hour due to the manager being on the phone answering multiple calls from the desk, being on his cell phone, and moving with little to no concern about the customer(s) waiting.Brian R.
Customer Reviews for U-Haul Moving & Storage at Dupont
Pour nous contacter
Richmond, VA 23234
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mary F.
Le client n'a pas laissé de commentaire.Cedric R.
More staff girlfriend peak timesWilma H.
BE MORE PROFESSIONAL WHEN ADDRESSING CUSTOMER NEEDS; ENSURE THE MANAGEMENT ASPECT OF ALL PROCEDURES ARE COMPLETED PRIOR TO REACHING OUT TO CUSTOMER ADVISING VEHICLE HAD NOT BEEN RETURNED; RE-EVALUATE CUSTOMER SERVICE APPROACHCELENA S.
Only one person working at register and outside setting vehicles up. It made waiting in line way too long. I spent way too long waiting in line to just rent a van.Steven K.
It took me almost 4 hours. No where to sit. One issue after another. The manager was great but the experience was awful and cost me money. I had people waiting to load the trailer that took so long.ALBERT G.
Le client n'a pas laissé de commentaire.Gail L.
Great Job by the manager and the young man named Thomas. I do not know how long Thomas has been there but he should be considered for a management track, otherwise you will probably lose him to another firm. Good Job folks.GARY M.
Need more workers at the register.Dakar F.
Le client n'a pas laissé de commentaire.Jennifer G.
Thomas was very helpful. Nothing but great things to say about him. Give him a raise. I mean that.Luis D.
Le client n'a pas laissé de commentaire.Brandon A.
Yes I would like to compliment the young man Tommie that works there. I believe that is his name, the young man that checked me in. He was so polite, and hard working... if he isn't then he should be on the Managers Track. Great job overall, 5 Stars isn't enough.. Let's do 5+!!Gary M.
Le client n'a pas laissé de commentaire.James H.
Milton was great in helping us get setup with the trailer. He spent a lot of time in repairing our wiring that had been burnt out due to running in the the exhaust. He is a great man!Matthew S.
Le client n'a pas laissé de commentaire.Dina P.
It's so much to even explain! Absolutely worst experience yet with a company!!!!Allyson Taylor G.
Le client n'a pas laissé de commentaire.EDWARDLOVELL G.
U-haul was unable to accomate me 77 yr old father who drove my truck to help me move no step stool to help him in I myself had to use my back as leverare to push him up high enough to get into drivtge truck and my refund money has yet to be returned very unsatisfiedSherry O.
I have no other suggestions for improvement the staff there was very helpful I actually got stranded after dropping off the U-Haul truck cuz I couldn't get a lyft or Uber to pick me up from that location and one of the representatives actually tried to help me get a ride back homeShaketha B.
Le client n'a pas laissé de commentaire.JAMUALAMIN F.
More employees better customer servicePrincess S.
Got there before my schedule pick up waiting in line for over 30 mins I didn't know that the hand carts where not already in truck so I called the store once I got home and realized it he said I would not be charged the 10 $. So when I dropped off the truck I said something to him again he said I would not be charged but I still was charged the 10 $Marie H.
I would like to take this time to commend the young man name Milton Akoi who was very professional let me say this I came in at 8 AM to pick up truck he was by his self and the line was out the door when I came back to return the vehicle the line was out the door and he was by his self I commend him on his professional attitude his professional service and his time to make sure everybody was taken care of in a proper manner and he had patients due to the fact he was the only one there all day so with his good work ethics I think U-Haul company should give him a raise and commend him for his work people was frustrated because of the long line and him being by his self but he still did a awesome job explaining and making sure your needs was met. I understand workers did not show up but even the next day when I came in for Storage he performed the same way and the line was out the door so like I said good job U-Haul representative good job people need to understand everybody is doing a lot of moving and renting and storing but like I said he was just one person good job good work ethics young man â€œMilton Akoiâ€Pacynthia G.
You need to have more than one employee working...took me almost 45 minutes to simply have someone check me in to get a simple utility trailer. AND, I accidently left one simple plastic crate in the tailer upon dropoff and got charged an add'l 15 $for cleaning, that's ridiculous.DMARK W.
Le client n'a pas laissé de commentaire.KEITHANTHONY H.
Le client n'a pas laissé de commentaire.Brian S.
The customer service could have been better. The first truck they rented me had a flat tire. It took an hour and a half to switch in the computer and get another truck. Was completely ignored by the attendant when returning truck.THOMASALLAN L.
I was accused of leaving a lock on Unit#325 per two telephone calls on 3/27/21 at 5:50 and 5:57 p.m. After the second phone call, I left out my home to go down to U-Haul to show him that I did NOT leave a lock on the unit! The employee was looking at the wrong unit!!!! I am a 100 % disabled veteran who takes pride in being honest. The employee basically was calling me a liar! When I arrived, he was ready to cut the lock off another unit which he thought was Unit #325. The employee was looking at another unit!! What kind of company are you running?! I am totally disappointed at this experience. You need to hire people who know how to read numbers!VINCENTMAURICE L.
No computer registration glitches to delay check in. Took us 45 minutes.Lewis A.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Cynthia S.
I've had to wait in line other times simply because there was only 1 person behind the register and a line but this time I was the only customer on pick up and drop off. Nothing needed to improve this time but other times, Milton could use some help so please have 2 people behind the registers as it drastically speeds things up.Robert H.
Le client n'a pas laissé de commentaire.Tracy C.
Le client n'a pas laissé de commentaire.Antoinette F.
Great hassle free service my only complaint which isn't really a complaint is the wait time it took a little longer to be helped but it's not a big deal! I would recommend renting from this locationTyeesha C.
Le client n'a pas laissé de commentaire.John L.
Milton at the facility on Jefferson Davis Hwy was awesome. I'm in the process of moving from PA to VA and I am using a variety of U-Haul vehicles. U-Haul has been an amazing asset for this mega-move. From phone-centers, to U-Haul staff... top notch customer service.Linda P.
The person that assisted me, Milton, was very professional, courteous, and very helpful. I was impressed with his service. I would definitely use this specific rental location again.Melissa H.
Le client n'a pas laissé de commentaire.MICHAELJUNIOUS R.
Have more than one service personnel at the store to help customers get their rentals.Diana C.
Excellent service you guys did enoughDarius S.
Company continues to contact me to pay my bill. I had the space for 3 days and signed out with them. No communication between employees. Going to see them face to face asapshirley w. | Expérience générale
Le client n'a pas laissé de commentaire.Natasha Z.
The sales person was rude and disrespectful, didn't communicate with customers about the Damage that was made to the truck, I left very unhappy.Earlene C.
The only challenge we experienced is our passcode to enter the facility did not work.Sherill B. | Expérience générale
Le client n'a pas laissé de commentaire.Tanya T.
Le client n'a pas laissé de commentaire.Ross S.
Le client n'a pas laissé de commentaire.JOANNE S.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.Luis M.
The man I spoke with on the phone who called to confirm my reservation was belittling and basically accused me of lying about having used the automated pick up service. Later when I was picking up the vehicle whose front left tire was low, I spoke to another man asking a question and he was less than helpful.James M.
Le client n'a pas laissé de commentaire.BEN H.
Le client n'a pas laissé de commentaire.Linda P.
Le client n'a pas laissé de commentaire.Carolyn J.
Le client n'a pas laissé de commentaire.gary F.
Better serviceEdyn J.
1 gentleman was working by himself, it did an awesome job but if it was at least 1 other worker the wait would not have been so long!Danielle T.
The wait time when vehicle was returned was outrageous. Sales associate kept taking calls.JOANNEM G.
Always keep with the customer until transaction is completed and the hook up of trailers is checked I was very satisfied with the service I had great service with a smile and no cell phone in hand wonderful job.ELUTERRIOSANTO B.
Le client n'a pas laissé de commentaire.Monique R.
Le client n'a pas laissé de commentaire.James S.
I believe improving the amount of professionalism would be a great benefit.Lashun I.
Fast and friendly staff.FRANKALLEN O.
Le client n'a pas laissé de commentaire.Linda D.
The trucksylvia H.
Le client n'a pas laissé de commentaire.Nicole C.
Le client n'a pas laissé de commentaire.JAMES B.
The manager which helped us was professional, knowledgeable and timely, which made the transaction smooth and painless, I most definitely will be coming here for all my Uhaul needs!DiQuentin B.
Manager was great and went above and beyond to answer any questions I had. Would definitely recommend.Rochelle L.
Friendly customer service!Robert R.
Happy to have a larger truck option at this location.Antonio A.
Le client n'a pas laissé de commentaire.Joesph L.
Bad customer service... unprofessional services.OSCAR P.
the mgr. was greatRufus G.
Le client n'a pas laissé de commentaire.Cynthia W. | Premières impressions
This is a large company owned U-Haul facility. The main drawback to this store is that they were understaffed with only one person on duty, who was busier than a one-armed paper hanger, which resulted in a significant wait time due to the large number of customers present waiting in line. Considering that this was the day after Christmas probably explains why there was only one person on duty. The store was well stocked and the equipment was new, clean, and in excellent condition.Russell G.
My interactions with the people there was very good. I had no problems at all.EMANUELL A.
The 24/7 check in through the website or mobile app is buggy and does not work. It kept locking up and not progressing through the different pictures. When I walked into the location for assistance, two employees were sitting at the counter chatting and I had to wait for someone who was outside checking in vehicles to come in and work with me.JOHNMUTHIG H.
The individual working the front desk had to many task going on at once. From people walking up asking about storage units, people complaining about the wait, and then me just trying to pick up a reservation. I know that with the pandemic staffing is light but he needed some help.Laura B.
Le client n'a pas laissé de commentaire.Fernando M.
Le client n'a pas laissé de commentaire.Jessica S. | Expérience générale
Management!! Customers need to be in and out! Not waiting for a manager to finish a conversation! He completely sucks!JESSICAJOETTE S.
Le client n'a pas laissé de commentaire.Valarie F. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS S.
The staff was friendly and very helpful. The vehicle needed a wheel alignment. I was very satisfied with the service and the fact my storage was free with the truck rental. I would be using your services again.Kurt G.
The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.Aysia W. | Expérience générale
Macy the manager was excellent!Craig L.
Le client n'a pas laissé de commentaire.KARRIEMABDUL SHA C.
Horrible customer service!Omar S.
Le client n'a pas laissé de commentaire.DERRICKEDWARD C. | Premières impressions
Le client n'a pas laissé de commentaire.MELISSA B.
Le client n'a pas laissé de commentaire.LESLIEDIANNE C.
While the staff member, Macy, was kind & professional, the uhaul truck that was given to me had a crack in the windshield. I was told there was no other available truck & if I felt comfortable, I could still drive the truck given to me.Christopher P.
Le client n'a pas laissé de commentaire.JEFRYJON H.
Pay closer attention to non white customersSAMUELKEITH B.
Le client n'a pas laissé de commentaire.robert L.
Le client n'a pas laissé de commentaire.BILALS B.
Le client n'a pas laissé de commentaire.DEANDOUGLAS O.
The 3 men working there were different usual when you reserve your truck they would drive it up to the front and have it waiting for you. I had to search for the truck and they charge my account twice the general David customer service was the worst over the phone. Next time I will definitely use a different location.Raven C.
The customer service was horrible, the pricing is ridiculous especially if you going to be near the location. Spent 4 times the rental itself in mileage. Won't be using it referring anyone to U-Haul.Michelle J.
Le client n'a pas laissé de commentaire.PATRICIAANN P.
Le client n'a pas laissé de commentaire.MARYDENEEN H.
Le client n'a pas laissé de commentaire.Matt H.
Provide unsubscribe link in emailThomas J. | Premières impressions
Customer service was excellentBarry B.
Excellent staff and facility. I would highly recommend you.Kris S. | Expérience générale
Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Merci.Valarie F. | Premières impressions
Le client n'a pas laissé de commentaire.jabara t. | Premières impressions
Thanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.madeline m. | Expérience générale
Le client n'a pas laissé de commentaire.SHONDA M. | Expérience générale
The employees are great, but just need more of them on the weekends.James J. | Premières impressions
Thank you for your service.frances m. | Expérience générale
They were very welcoming. And was able to help at all times of the day.Christopher P. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen H. | Expérience générale
As always I am 💯 satisfied with the staff trucks and serviceChris W. | Premières impressions
Rats got inside the storages and ate my clothesgeraldine g. | Expérience générale
Have very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this locationSierra H. | Expérience générale
The GM at this location was helpful and resourceful!Chasmine B. | Expérience générale
Staff was rude and didn't know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!eve t. | Expérience générale
Very goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failedJames J. | Premières impressions
Le service a été excellent.James S. | Expérience générale
Every one in office was very well mannered and respectful and helpful.please give them a raisesandra v. | Expérience générale
S.O.Lyndon D. | Premières impressions
Great jobMary ann C. | Premières impressions
Unit smells and has a rat trap in it, not comfortingwendy q. | Premières impressions
Long wait and understaffed.David T. | Premières impressions
Always agreed to any requests madevirginia f. | Expérience générale
Great and immediate customer serviceStephen H. | Premières impressions
Excellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.DESTINY W. | Premières impressions
Aucundoretta s. | Premières impressions
They said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storageBILLY S. | Expérience générale
Customer service was excellent great communication and very helpful.Stacy S. | Premières impressions
The service there was really excellent. I would highly recommend that location.Margaret a. | Premières impressions
Good customer serviceThomas R. | Expérience générale
I had storage there for 6 years and very friendly staff and secure grounds.RAQUEL B. | Expérience générale
Terra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.Angela A. | Expérience générale
The facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.Wilma M. | Expérience générale
Merci!PATRICIA W. | Expérience générale
The woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.Daniel J. | Expérience générale
Nisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.EVE L. | Expérience générale
Okrodney p. | Expérience générale
I would not get another storage unit with U-Haulantoinette f. | Expérience générale
no elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.Tracey T. | Expérience générale
Yes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.ALVIN H. | Expérience générale
Me rentaron el storage gratis por un mes.. El acceso fue bien segiro y me facilitaron todos los dollies para que se me haga mas facil mundarme!! Me encantoEva M. | Expérience générale
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