Customer Reviews for U-Haul Moving & Storage at Dupont

2 733 évaluations

5210 Jefferson Davis Hwy   Richmond, VA 23234
(North Chesterfield)

(804) 275-9488

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 275-9488

5210 Jefferson Davis Hwy
Richmond, VA 23234
(North Chesterfield)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Wynella S. 
Évaluation :
1

Exelent

ALMAIRIS J. 
Évaluation :
4

The staff needs to be more helpful with equipment hitch ball exchanges

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUYEDWARD L. 
Évaluation :
3

their products are good and always clean. what needs to be improved is their customer service, not all their employees are friendly and some are bothered to answer questions, but they have a rude attitude. (not all). I have used this same store several times and I am unlucky that the same person serves me (not friendly).

GERONIMO R. 
Évaluation :
5

Nothing. All went well.

RONALD H. 
Évaluation :
2

The staff was very helpful anytime I needed assistance. However, a mouse and dust were found in the unit causing me to have to throw away everything.

Alexis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE G. 
Évaluation :
4

The truck was old and stopped on us!! The engine light kept on coming on. Too much play on the wheel. The inside had a dark stain on the back. Truck needs to be put to pasture. The staff were excellent though.

RAFAELA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

I will never visit this location again I have never had a problem until this time. Every time I have rented from there I have always had the trailer longer than I said at the beginning this time all of a sudden it's a problem and I get charged 50 for having it to long then they throw a 75 charge to clean it that's a joke it won't dirty for 1 for 2 there was stuff in it when we got it I guess they won't happy since they took forever to come out and unhook it the wanna stop in the middle of parking lot to answer there cell phone when they new we were there and waiting on them they are the slowest ever so me and my husband unhooked it and put it on ground are self I'm sure that's why I got charged that extra 75 bc never b4 have I that's ok I won't be a customer there anymore after this time I will go to Lowe's or Home Depot and rent b4 I choose U haul again

BRANDY M. 
Évaluation :
4

Not the fault of this location … but we had to change locations twice, and still didn't get the truck we were promised. Ended up with a smaller truck and a trailer. Going to the first location and finding out there wasn't a truck and we had reserved it was a HASSLE.

DWIGHT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

The assistance I received was awesome. I wish I recalled her name- she checked me in and helped when I returned the equipment. She was very friendly.

JEFFREY B. 
Évaluation :
2

This has been a nightmare. I have to rent a truck again tomorrow and arrange a larger storage unit all because your saying the storage unit was sufficient for a 2 bedroom apartment. It was hardly the size for a 1 bedroom. I had to turn the truck in and have to re rent it tomorrow to move the rest of the stuff after I get a larger storage unit which is another nightmare because we have to move all the stuff from the one unit to another one and I went to the uhaul storage office at 5:00 , the guy had just locked the door and was counting his drawer out and refused to come to the door to change the storage unit size your company is misleading people with. I have dealt with Uhaul 20 years and this has never happened before. It has to be the quality of the location area that he would not help me at 5:00 and caused me to have to pay for everything an additional day as well as moving an additional day. Totally wrong what I'm going through

LESLIECHRISTINE H. 
Évaluation :
3

Improve the wait time for services as well as make it more convenient for people who do mobile check in

Shaquila C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie S. 
Évaluation :
3

The truck had the check engine light on and flashing. I was told to just drive it by the U-Haul employee who rented the truck to me. The passenger-side mirror was broken and unsafe to drive. I had to repair it so I could drive it! The complete Mirror assembly almost fell off on the highway. VERY DISAPPOINTED IN U-HAUL!!!

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISTON T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISMICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akeem L. 
Évaluation :
2

I honestly had the hardest time getting the truck closest to my location. I had to use unnecessary mileage just for picking up and dropping off. I spoke to five different customer service members trying to rectify the situation and it just made it worse. Then I get there and the lady at the counter was overworked and presented me with a issue, I had to supply my insurance information for my own vehicle in order to rent the truck. I totally overpaid! Unhappy about that! I brought it back way earlier than expected so some sort of credit should be issued here! I'll more than likely never rent again, considering that I usually get one at least once a month! Totally upset!

Ciara K. 
Évaluation :
3

The UHaul app needs to be updated/fixed. It wouldn't let me check in my UHaul when I was done. Luckily this location had a sign on the key drop-box that mentioned a website to visit. The website mentioned worked flawlessly.

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOVEPREET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIELIN M. 
Évaluation :
5

Very very helpful and i really appreciate that!!

VANCE C.  |  Premières impressions 
Évaluation :
2

Teach them better customer service

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART M. 
Évaluation :
2

Vehicle was given to me with the check engine light on, let customer service representative know the reply was it was sent out for repairs and they couldn't turn the light off. Vehicles that's that are properly repaired the check engine light wouldn't stay on, had to take the truck because I already paid for moving help using Uhaul services. Very disappointed with Uhaul as a whole being a former employee.

REGINA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brandon F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
3

Truck was on its last leg, glad it didn't break down.

SARAHDOUCET O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
2

The store associate by the name of April was very rude to the customers and threaten me for talking to the manager on duty.

TAVARIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

Outstanding customer service..no need for improvement

DAVIDISRAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina M. 
Évaluation :
5

Night drop off went fine.

THOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAKISHAYVETTE W. 
Évaluation :
5

I used this location upon arrival my truck was not returned, but the store associate offered updates until it was ready. I waited about 20 minutes but the truck was cleaned and Ready. I ended up completing my project early and returned to the location and requested an early turn in. Staff were knowledgeable and swift which made the returns process easy. Merci.

RASHAUNA R. 
Évaluation :
5

Excellent service

TRACEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pacynthia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADEFOLAJU O.  |  Premières impressions 
Évaluation :
1

Card stayed on autopsy and had a storage manager charge my card without permission no one ever know what is going on

Nakeisha H.  |  Expérience générale 
Évaluation :
1

First I reserved a dolly for my move, when I arrived I was told they do not have one at that location only a furniture dolly. I did my reservation days in advance. The agent that checked my reservation in was super nice and apologized and offered an alternative. I returned the truck at 10:30 pm and the online return wouldn't work. So the next morning around 7:15 I get a call from another agent asking where was the truck, I explained it was the second truck in the drop off lane. She stated they hadn't looked. I checked my account to see I was charged a late fee at 7:08 am. before she called or took the time to look. I told her about the online service and she explained that the other agent didn't check before charging my account and she was going to issue a refund that would take 5-7 business days. An inconvenience that could have been avoided just by looking in the return zone.

LATONYA LATASHA W. 
Évaluation :
4

AC on truck literally died 7 miles into a 100 mile trip so nothing like a 105 degree day in a sardine can with NO FUNCTIONAL AIR CONDITIONING.... brakes where rubbing and grinding so loud once we got moving, we actually thought we were dragging something and pilled over to check it out. Alignment was atrocious, with about 2 inches of play in the sterring..... always a good feeling when driving a box truck.. Attendant at location is literally the only reason i rate this place above average. She was professional, courteous and accommodating. Your equipment was utter garbage bordering on dangerous, and of coirse now we are fully loaded and on a schedule so no returning this POS and making our move.... We actually borrowed a car for the return trip to bring it back (becausenof course no one way trucks were available there) for my wife to follow me back ....(we left ours at home near the facility) because we just knew this thing was going to die. Took route 1 the entire trip vs the interstate for the same reason...in case it died on us we wouldn't be stranded and backing up 95 and ready to be smashed by on coming traffic..... terrible experience with this vehicle.... and the passenger side weather stripponh is hanging down 2 inches so if it rained my wife would have been soaked. You should be embarrassed to have such an obvious hunk of junk in your fleet.

DONTE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUNIECEULLANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMONDA V. 
Évaluation :
3

Staff was professional

CALVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMMATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGOEUSTACIO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandi C. 
Évaluation :
3

Would not recommend this location because it is understaffed for everything it tries to offer. When returning my truck, the one employee on duty was having to take phone call reservations, check out in-person reservations, accept trucks being returned, and show customers storage units. It is not fair to her or the customers.

DALEFRANKLIN H. 
Évaluation :
1

The suspension on the truck was so bad that we couldn't complete our move. It was going to be a 2 day rental with multiple trips but I turned the truck back in after only 1 trip. I can't believe I had to pay Uhaul to be absolutely miserable AND have to find an alternative to finish the work. By far the worst truck rental I've ever had and I'm questioning whether I'll even use Uhaul again.

FRANCISMICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEWE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christaine G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVIN D. 
Évaluation :
5

Just keep it up that's awesome job already been done

MARIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
5

Just keep up the standard

ROBERTLEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIAROSHAUN L. 
Évaluation :
4

The staff was amazing !

GREGORY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWNNIQUITA H. 
Évaluation :
4

Keep doing your good job!

NANCYARLETH C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natario C. 
Évaluation :
5

This is for the Jeff Davis location

DAVIDEUGENE B. 
Évaluation :
5

The service was excellent no need to do anything different

PAULLEE J. 
Évaluation :
5

Exceptional, helpful, friendly customer service!

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NUVIA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NADINE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLASALLEN P. 
Évaluation :
5

I have had really bad experiences with haul in the past as a long time customer. I have been dealing with a lot of heal issues. I finally had a pleasure of meeting Ms. Cynthia and oh my God I was so please so so pleased I couldn't believe I was dealing with UHaul . She is definitely an assist to this company. Thank You Ms. Cynthia and UHaul.

PATRICIA S.  |  Expérience générale 
Évaluation :
5

I like the staff and maintenance

DIONICIOLEONIDAS A. 
Évaluation :
5

Though truck wasn't clean on the exterior it was on the interior and it was serviceable for use. Very easy to reserve and completely satisfied with the online and in store service

Tashon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elba M. 
Évaluation :
2

I rented the trailer on Friday at 6 and returned next day at the same time, I let know a guy I did left the trailer and he says ok. One lady call me 3 times asking me where the trailer is with attitude saying she did rent the trailer to someone else. Bad communication between employees and front desk

ABNER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KESHAWN F. 
Évaluation :
3

I kept calling no answer had to just trust my luck and go up there. They playing and talking But i got what i needed

DIANE L. 
Évaluation :
2

The phone number doesn't seem to work. If option 2 is pressed it rings once and then goes blank or drops the call. I was unable to get through with the phone number. I drove to the location and waited inside for a few minutes. No one came to the desk. I walked outside and found two employees smoking on the side of the building.

JOANNA RUTH F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
4

The U-Haul team was very nice and professional.

CLAUDIA H. 
Évaluation :
2

First time renting a uhaul couldn't use it because it had a lock on it that wasn't mines and called several times no response went to the store no customers there. This time the general manager was there she took care of me very professional so was the employees but my 1st go round wasn't that pleasant.

LAVETTA S. 
Évaluation :
2

I was told my rental was one price to get to the store, I was told a double the price. As I talked to store associates, she said it was incorrect and she would talk to the manager. I would like to be honored the price I was quoted .

ALICIAPATRICE-JE H. 
Évaluation :
4

I spent 10 minutes trying to figure out if I needed to fill the gas tank and with what type of gas and could not figure it out. I was charged outrageously for half a tank of gas. As this is my first time renting a uhaul, this was not ideal.

Anna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE F. 
Évaluation :
2

This was not the location we selected, had to drive out of our way to pick it up with little to no warning. Then when we arrived found out that our one way uhaul order became a day order and we had to drop it back off at the pick up location. Made our total very high. Higher than promised and made us go out of our way to return the truck when that was not relayed to us when it was reserved. Communication was terrible. The only bright side was the workers at the front of the store. They helped secure us a truck and were very communicative, underwhelmed with the company as a whole

DEANALEE H. 
Évaluation :
5

Got in and got out in no time customer service was excellent on point

WILLIAM J. 
Évaluation :
1

I didn't get to use the truck because it had lock on it that wasn't mine. I called the store for the general manager nobody picked up nor called me back. The check engine light was on and I waited 15 minutes to be checked in because it was two employees working and it was a line of people.

LAVETTAKARINE S. 
Évaluation :
4

The self check in process should be improved. I attempted to check in with self check in and requested additional forms of ID that were never requested if I rented from the counter. I have been a customer for 20 plus years and was previously employed by Uhaul. The way I was treated with not being able to use sed check in is inexcusable. I do not want contact with any personnel during the Pandemic.

Tisha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARENLATISHA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Very friendly staff

CHRISTINA A. 
Évaluation :
4

Too expensive🥰

VIRGINIAC C. 
Évaluation :
5

U need to have portable stools for handicap people who may need a boost up in the large trucks

GILBERTEUGENE O. 
Évaluation :
5

Staff was kind, accommodating, and cooperative.

Renee T.  |  Premières impressions 
Évaluation :
5

I do not like the fact, when I drop the truck off, no one checks the truck out with you, they just ask for the keys and tell you have a nice day. I would rather we both view the miles, truck condition, and confirm charged to prevent any confusions or hidden fees.

MAURICEELLIOTT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAROLD T. 
Évaluation :
1

I got charged for 2 days of rental fees. I was only 1 hours late. I rent from Uhaul at least 4 times a month. The New Manager did absolutely nothing to help me. You lost a very good customer unless this gets fixed

MATT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon R. 
Évaluation :
5

I made my reservations 2-3 weeks in advance and got the run-around about where I was supposed to pick the truck and trailer the day before my reservation. Your dispatch had me running to several different locations which is unacceptable. The crew at this location were very professional and gave excellent customer service despite the incompetence of your dispatch. This location needs to be rewarded. U Haul needs to improve on their reservations...next time I will pay the extra money for Penske.

KAYREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKEITARESHAY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA L. 
Évaluation :
2

Company continues to contact me to pay my bill. I had the space for 3 days and signed out with them. No communication between employees. Going to see them face to face asap

shirley w.  |  Expérience générale 
Évaluation :
4

The only challenge we experienced is our passcode to enter the facility did not work.

Sherill B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jessica S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valarie F.  |  Expérience générale 
Évaluation :
2

The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.

Aysia W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DERRICKEDWARD C.  |  Premières impressions 
Évaluation :
1

Provide unsubscribe link in email

Thomas J.  |  Premières impressions 
Évaluation :
5

Excellent staff and facility. I would highly recommend you.

Kris S.  |  Expérience générale 
Évaluation :
5

Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Merci.

Valarie F.  |  Premières impressions 
Évaluation :
5

Great job

Mary ann C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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