Évaluations des clients U-Haul Moving & Storage at E Fremont St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at E Fremont St

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Barbara I. le

Évaluation :

I was not able to answer question about equipment because I did not drive the 15 feet truck/van . . . my grandnephew did. The gal I believe name Alexis and the guy, I apologize do not recall his name, were courteous.

Robert A. le

Évaluation :

Service was great, no imporvement needed.

Peter L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Danny B. le

Évaluation :

Everyone was nice polite and friendly keep up the good work

jason P. le

Évaluation :

Joe, the Manager, went above and beyond when our small storage move turned into an extended lesson on ‘Proper Prior Planning’. I think Joe knows something about the meaning of life. So I want to extend a “thank you for your understanding and patience” to Joe and U-haul. Keep-em-moving....

Charles D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sherry L. le

Évaluation :

Great Service!!! Had what I need to get the job done.

Pamela G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lorraine F. le

Évaluation :

Mr Joe Page was absolutely fantastic. So accommodating and helpful. Mine was a long rough move for a 64 yr old woman alone. I canr thank him enough. L. Foster

Martin O. le

Évaluation :

Le client n'a pas laissé de commentaire.

John S. le

Évaluation :

Le client n'a pas laissé de commentaire.

John C. le

Évaluation :

I could really appreciate how the team work with me and everybody was very very friendly... But you have really really long lines. I will say. LOL.

amber S. le

Évaluation :

Door was broke No dollie Was charged for furniture pads we didn’t use Was charged for two days only had for 13 hours Disputing charges

Heidy F. le

Évaluation :

The drop-off was super easy. No hassle and fast process. Way better than the pick-up process.

Theresa J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tonyah T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mikyla M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mikaela T. le

Évaluation :

I will not be using U-Haul if I need this type of service again. Each step of the process was frustrating and not dependable. It seemed as if none of the staff communicated directly and each time I was promised my container would arrive by or be picked up by a certain date and time, that was never the case. I spent a ridiculous amount of time calling the customer service line and I never felt like I was being heard nor did I trust that what was confirmed over the phone would in fact be true. I am happy my items FINALLY arrived safely but would have loved not to have such a headache on top of an already stressful move.

Gregory M. le

Évaluation :

Excellent customer service

Brock E. le

Évaluation :

Have clean and proper working trucks

matthew M. le

Évaluation :

The lady that helped me was very pleasant and helpful and that goes a long way with me! Thx!

Angelito C. le

Évaluation :

Joe was a pleasure to deal with. Excellent customer service!!

Nactasha M. le

Évaluation :

The GM was on site when I got my rental and was training an employee who was still learning how to check out rentals. The GM was patient, professional, extremely helpful and very accommodating.

Ignacio N. le

Évaluation :

Le client n'a pas laissé de commentaire.

James H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Samuel F. le

Évaluation :

The same you did for me. Joe the gm was a great person he got me exactly what I needed.

Stefano C. le

Évaluation :

You have been great!

Ignacio N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Philip M. le

Évaluation :

Very friendly and fast. Will definitely return

Vernon S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey J. le

Évaluation :

It's in a fascinating area of town. After dropping off the truck I wandered around and saw a number of old motels along Fremont!

Leslie Y. le

Évaluation :

The amazing staff went above and beyond for me during a very difficult time. I will definitely be going to this location for any future moving needs.

Claudio Q. le

Évaluation :

It’s like always the service is excellent especially Jesús

Iris D. le

Évaluation :

We were charged for 2 days for some reason and was not told. Rented at 11am and returned same day at 640pm. I had called ahead and asked if we can return next day which was under 24 hours and said yes. They did not mention an extra day. I would have kept it a whole 2 days at that charge

Jaquay S. le

Évaluation :

Thank you

Brittany G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terry W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Margaret Z. le

Évaluation :

The only negative thing I can say about the rental from Las Vegas is that I have to go 20 miles out of my way to get the uhaul. I reserved at the one close to me. But they would not bring the rental to me. I've never had this happen to me before. My original rental 4x8 was even farther way. Over 30 miles away. So to save time and mileage I upgraded to 5x8.

Jerome W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory B. le

Évaluation :

3rd time renting here and experience is consistently good. Professional, friendly staff and vehicle in excellent condition. But for 2nd of those 3 the fuel gauge indicated full on pickup but required 5 gallons to fill for a trip of less than 10 miles. Otherwise excellent experience and will rent again here when I need a truck

Evan R. le

Évaluation :

Cooper was very helpful, both picking up and dropping off my trailer rental was very easy with his help. Thank you.

Aaron H. le

Évaluation :

So far okay all I did was drop it off and never even went in the building the lady that checked and in outside it was very nice though

bob A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chelsea C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ignacio N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Diana A. le

Évaluation :

Maybe some sitting

Richard A. le

Évaluation :

Not accuse the customer of not returning the tow dolly and charge his card for 7 days of use when i only had it for 5 hours and also they didnt call me on it till 7 days later

Noe M. le

Évaluation :

Miss Sherryl was super awesome

Chivonne S. le

Évaluation :

Great customer service. My 2nd time at this location. I would go back if I needed to.

Robert G. le

Évaluation :

Joe runs an awesome store. Will definitely use him again.

Presley J. le

Évaluation :

Rental was quick and efficient. The manager did the paperwork faster than I've ever seen at U-Haul. Outside, Justin had me hooked up in record time. Justin and everyone was friendly and courteous. Will use again.

Thessa H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laquitha J. le

Évaluation :

Keep doing what you are doing

Humberto R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mandi M. le

Évaluation :

All three employees I encountered were relaxed, helpful, attentative and friendly. They made the process seemingly fast and seamless. Each positively adding to what I can say to be overall the best experience I’ve had renting a trailer or truck.

Vara L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Denise S. le

Évaluation :

More pick-up trucks and vans. I would have liked to have kept it longer, but was limited because every store in my area was out.

David C. le

Évaluation :

Perfect service picking up our 15” truck and auto transport! Thank you Joe and Justin! You both made the pickup process seamless and smooth.

Amy O. le

Évaluation :

Amazing customer service! AMAZING!!

Emily S. le

Évaluation :

The location was fine, and the Manager (Jeff) was great to deal with, but the woman behind the counter the night before was very difficult. I had gone through great effort to get my aunt and grandmother a truck for that evening. (The truck they were using broke down and they needed a truck that night to get back to utah and did not have the money to rent it so I was renting the truck for them using my card, myself being located in UT) They drove as quickly as they could to the u-haul location to get there before they closed. I called the location to let them know that they were coming and would be there soon, and to make sure everything was in order. I was told the truck is ready and everything was taken care of. After they arrived they went through the entire process to rent the truck and when it came time to pay my aunt gave her my debit card information (the same card used to make the reservation) The woman at the counter said she would not take the card because I was not there. (understandably) My aunt called me and had her talk to me. I offered to send her a fax of my drivers licence and was told there was nothing she could do. I pleaded with her to help us find a way to pay for the truck because it was my aunts only way home and without it they would have to find a place in las vegas to stay. She said that there was nothing she could do and that I would have to send her a money order and try again tomorrow because they were closing. After everything, my aunt and grandma were not able to get the truck. I made arrangements to send them money the next morning and had to leave work twice to do so. After sending them the money my aunt called the location to let them know she was coming back to get the truck, and was told by the same woman that the reservation had been canceled and she would have to make a new one and that it would be significantly more. The first reservation was price matched to budgets 16 ft truck through customer service and was set at $390. That was the amount I sent my aunt to rent the truck. The new reservation was going to be $547. My aunt was told again that there was nothing she could do because she didn't want to price match to a 16 foot truck because my aunt was renting a 15 foot truck and it was different. she was told that was the price and she would just have to have me send more money. I called customer service to see if we could find a solution and was asked by them why i didn't just pay online (I did not know this was an option, if I had i would have done that the night before and avoided all of this) I feel like this would have been something the woman behind the counter could have told us. After an hour and a half with customer service and being transferred to roughly 7 people i learned that they were never supposed to price match in the first place (something I did not know) and that nobody in customer service has the power to un-cancel a cancelled reservation, or change the price on a new r

Virginia B. le

Évaluation :

Joe is awesome! I will definitely come back to this store.

Reynaldo O. le

Évaluation :

The Hispanic gentleman that helped was amazing!! He needs a raise!! Now the African American Male was not happy and didn't seem he wanted to be there. Please let him know to cheer up.

diana T. le

Évaluation :

Give “GI JOE” a raise...bonus! ?? Truly, he is an absolute gem ??! ... and so was his assistant...great teammates! Truly, Joe redeemed my faith in UHAUL. ...I was headed to Penske...after my last experience with UHAUL. But, grateful my daughters stopped there instead. Joseph made an already stressful move so much less difficult and so much more pleasant.

Brian D. le

Évaluation :

We are Mission Teachers Without Borders and have traveled the Global extensively and engaged many essential services...Uhaul and in particular this location is the epitome is "superior" customer service and care. Professional efficient and thinking ahead and anticipating the customer's needs. Saving time and money. sir Mister Koe Manager is super keen and eye roving monitoring and balancing efficiency. Bravo! Brian Danyleyko

ANTHONY P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dwayne D. le

Évaluation :

Pure pros Professionals. Thank you!

Valeria L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian D. le

Évaluation :

Absolutely stellar superior customer service. Mister Joe and young lady who helped us through process professional and patient! Fantastic ...stellar stellar!

james L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Martin H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Denise A. le

Évaluation :

Nothing everything was perfect

AMANDA W. le

Évaluation :

The manager was excellent, but the other 2 employees I dealt with were extremely rude, disrespectful, and didn't seem to want to be there. In my interactions with both those people, I had to do part of their job for them. If you want to give me a paycheck, I'll gladly takeover their jobs.

David L. le

Évaluation :

Le client n'a pas laissé de commentaire.

william H. le

Évaluation :

good equipment

MICHAEL B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Garet M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel I. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark D. le

Évaluation :

App wouldn't allow me to check in.

Angelo S. le

Évaluation :

Friendly service from all the employees, I encountered.

Kenneth A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary M. le

Évaluation :

Le client n'a pas laissé de commentaire.

jose B. le

Évaluation :

Very nice and helpful staff.

Julio U. le

Évaluation :

Good follow ups with all the informative emails. Thank You.

James S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stacy H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stacy H. le

Évaluation :

Joe Page was Great to work with. Thank you Joe!

glenda N. le

Évaluation :

Price is way way out of hand !!

Erin S. le

Évaluation :

Le client n'a pas laissé de commentaire.

kathleen G. le

Évaluation :

N/A

Kim W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathy G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ketarra S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frank T. le

Évaluation :

Le client n'a pas laissé de commentaire.

DENNIS G. le

Évaluation :

They are so friendly and very helpful

jose gerardo S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Noe M. le

Évaluation :

Not a thing the person that helped us was so helpful friendly and a great person in general

Yohonda K. le

Évaluation :

Again nothing wrong with facility but the truck was crap

Timothy K. le

Évaluation :

The agent highlighted the amount of gas in the vehicle as half a tank but in reality it was less than half. The vehicle should have been turned on and both the customer and agent need to view it and then highlight the amount of gas.

Zachary M. le

Évaluation :

UBox was exactly what I needed. Easy process.

Ellen B. le

Évaluation :

Staff were great! They put in extra effort to make sure they met our special needs.

Marque A. le

Évaluation :

Awesome staff!!!

Gabriel A. le

Évaluation :

Everything was great

RUPERT R. le

Évaluation :

We would like to thank Steve his very professional he assisted us in a timely manner and he is very knowledgeable of his duties. Steve assisted us a lot more than the manager. at the Fremont locatio

Melissa J. le

Évaluation :

I didn't actually go to the location but I enjoyed the customer service I received via the telephone

Stephen c. le

Évaluation :

everything went well

William S. le

Évaluation :

The worst customer service I have ever had in my entire life!!!!!!! Horrible experience!

STEVE W. le

Évaluation :

Most staff was helpful, not greatest area. Homeless addicts would bother me at my unit which is outside. Ridiculous that i had to wait and get their key to a lock. No other storage does this.

William S. le

Évaluation :

Manager is not manager material at all. Also when I rented my storage they said every night they put a second lock on the unit. That never happens.

Lucien L. le

Évaluation :

Thank you.

Aaron B. le

Évaluation :

Very helpful

Curtis F. le

Évaluation :

Everyone was always helpful and respectful. Excellent service every time.

Maria P. le

Évaluation :

The girl working there didn't set up my pick up prior to having come in the day before and scheduling it. Really frustrating.

JUSTIN P. le

Évaluation :

great bunch of guys, very helpful & friendly