Tyler and the crew were very helpful and professional
GARY JCustomer Reviews for U-Haul Moving & Storage at Eagles Landing
Testimonials From Recent Customers
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Jacob was excellent and very professional. He installed the tow hitch receiver for my Range Rover and just three hours. There was a lot involved. I would highly recommend him.
Alvin TI was double charge for this service
CHARLES WThe employees are always helpful with any questions or concerns I have and the general manager Josh is the best
ASHLEY C | Premières impressionsMy experience with the Jala was very pleasant. She was courteous and professional.
GREGORY BI forwarded my extreme appreciation to U-HAUL for their understanding & assistance. No extreme formalities, just the required ID,etc. I did not want a large truck, the one I wanted was ready, inspected & ready to go. I was so grateful. I drove slowly to familiarize my self with driving a truck , the size I needed . All went well. I returned it Monday around noon. No problems. I thank God first of & then U-HAUL. Everything went well. Thank you, M. Batiste
MARVA BOverall, the process went smoothly. Sean (not sure if it's the correct spelling) was very nice, very patient, and very helpful.
Danielle S | Premières impressionsThank you so much Jacob! He’s the manager of this location and he went over and beyond to help me and my family and we are forever grateful!!
Erica M | Expérience généraleI made a reservation for a pick up truck in Covington Georgia. I was instructed to drive to Stockbridge GA location because a truck was available. Upon arriving, stock bridge location did not have what I needed as told to me. I had to settle for a 10 foot box truck. I prepaid for 150 miles but due to the fact I was forced to drive to Stockbridge twice when I returned the rental I was charged for 300 miles when I only made local deliveries on Covington for 2 days costing me $300 when my initial quote was $130. I would not ever go here again!
TIMOTHY LThe equipment apparently was not checked prior to rental which in my opinion is negligence which caused me to be stranded on the highway for over an hour due to a blown tire which apparently was dry rotted and no one checked prior to rental
ANGELA EThe lighting in the unit was poor but the overall stay was great
Beverly Y | Expérience généraleThe store manager goes above and beyond to ensure that customers are satisfied.10/10
VICKIE P | Premières impressionsI rented a truck on Tuesday for a few hours. Once we realized we'd needed it overnight, another party in my group called the rental location to pay for an extra day on his credit card. I called back to confirm I'd keep it and the extra day would be charged to the alternate card. When I returned truck and received my emailed receipt, the second days charge was on my bank card instead. I called the office and the girl on the phone couldn't find my receipt. Once she located it she said there was nothing she could do because my bank card was already charged. She supposedly gave me a number to call the manager but the number she gave me was the location number I was already talking to her on. I asked her how can I call back to speak with manager if management was not on location. She proceeded to give me managers cell which was odd. I called the number given. A child answered the phone and said it was the wrong number. She did have an alternate credit card number listed so it was there. u-haul simply failed to charge the correct number then brushed me off when I asked for management. This is unacceptable. Because if this mishap I do not recommend this location and I'm out of a second days charge on my bank card.
DIONNE MThe staff done a phenomenal job and had great customer service.
ALFRED CGreat service
VENRIQUE R | Premières impressionsJacob is an outstanding employee, respectful and diligent.
Ernesto VWe got a truck with a flat tire and had to turn around and get another truck.
CAROLINE KLoved this location it was very clean and staff was very very friendly and helpful with the refund issue
CODY CThe front desk person was very friendly and professional.
JOE HWe made reservations WAYYYY in advance so we assumed upon picking up thst the vehicle would be FULL or have "some gas" it wasn't. The vehicle was on "E"; it starter sputtering as I left your parking lot was so afraid I wouldnt make it to the gas station. I returned it the same AND NOW...your app wants to "charge me" $53+ more dollars....I disagree with these charges. Pls review my contractual agreement show it was on "E".
LATONIA RAll of the young men and women had smiles on their faces and were vera personable. These young folks should be a benchmark for U-Haul customer service.
KHALID ASomeone to show us where the truck is instead of sending us out to look for it
MARILYN MI did not have any problems.
VANESSA TI didn't like the process of dropping the truck off on the app. I used to love when you could just park, leave keys and go home.
MARKITA GContinue on your excellent services.
OBINNA AReceived truck on Empty. And had been over charged…
KATRINA FI Rented with U-Haul for a little over 1 year and only ran into 1 problem with them. The manager took care of it
SHERDEL S | Expérience généraleWe ordered blankets and they were not provided. Recommend making sure customer receives what is requested and paid for.
GARY DI was satisfied with the representative and the service. The location for return was inaccurate. They advised they have not worked with U-Haul for a year. I called Eagles Landing and they provided me with an alternative location. Merci de votre coopération.
FELICIA FThe truck was clean, but the steering was horrible. Too much slack in the steering wheel.
Denise MEveryone I encountered from start to finish was super friendly & professional.
Melissa CThe staff was excellent. They treated me with kindness and respect. Merci encore.
SHIKETA ORepresentative that checked me in and got me set up for the pick up was nice, friendly and answered my questions.
Jamie MThe employee was very professional
Ryan SFirst, you can start by firing the person that initially tried to ""help me" because he was not helpful at all. I called ahead for a 10 foot truck which I was told by this person that it was there on property. When I went there, they couldn't find the truck and they told me that the only one that was available was the 26 foot truck? I asked them to please look for the truck that they said they had he said he did, so I rented the 26 foot truck for about $900 more than the 10 foot truck moved all of my stuff out of the trailer that I had my things in put it into the 26 foot truck and was bringing it around back to put the tow hitch on and then he tells me that he found the 10 foot truck I asked him to please take the amount off of the difference because it's not my fault that they couldn't find the truck. He said he couldn't do that but he said that if I wanted to switch the trucks he would I told him I had just gotten all of the things into the 26 foot truck. It was 100° outside in the Georgia heat and I had to move everything by myself. I said if you wanted to move all my stuff for me then I would take the other truck he told me he doesn't do that.
TOVA Rwas forced to keep the truck another day & was going to come back up there w/ an attitude but Racquel’s great customer service made me completely forget about the situation
Walter T | Premières impressionsI called to tell them what happened with my car and the fact that the mechanic told me that a hitch should never been put on my car because it couldn't handle pulling the trailer. Nobody called me back and reached out to me about it I feel like I should be reimbursed for everything and they should buy a new engine for my car really Because that would make it better. It wouldn't really make everything OK because the last few days of my life have been complete hell because of the mistake that that location made with my vehicle and breaking down in Georgia. But it would make it a lot better.
TOVA RThe staff was nice and friendly. They helped me with Everything I needed.
Beatrice W | Expérience généraleFor after hours drop off there need to be better instructions on how to find the drop box.
RAYONNA WI rented a van to go to Tampa and back. The van was very nice to drive and comfortable. LOVED IT
Randy DFast and easy
Christopher WBest experience Iv had
Claudua P | Premières impressionsExceptional customer Service. Very helpful and professional staff.
LORETTE BThe customer service was 2nd to none.
RONALD JLavar las unidades
Enrique SI was on a time crunch. When I arrived, they spent nearly 30 minutes looking for the key to the truck that I rented. They ended up giving me another truck, which put me behind. This caused me to have to pay extra to rent the truck longer.
Michelle MThe staff that helped me pick up the trailer and return the trailer were friendly, helpful, and knowledgeable.
Edwin EHad a great experience.
Eric WI had a great experience with this U-Haul. The people there were very nice and friendly and helpful. I would recommend them to anyone needing to rent a truck.
Alice HMy truck wasn't ready. Had to spend over an hour and a half on the phone trying to get it rectified. Then the storage unit code wouldn't work. Ended up renting another storage unit from a different company. Won't be using U-haul again
Jennifer AInstead of allowing me to make the payment they stated I can make by a specific deadline they said they wouldn't take the payment and auctioned my items worth more than $2000 for $70 and still decided to go back and charge me the remaining fee owed. When they could've just accepted the payment that I was trying to make according to the letter I received from them instead of charging me more and disregarding the letter.
GLORIA S | Expérience généraleStaff was mean and rude did not want to help anyone didn’t care what you was saying or didn’t have any understanding to anything I would not tell anyone about this experience I even took to social media to express how much I do not like this facility or U-Haul.i have 1,5 million followers
HALLESTON M | Expérience généraleThank you for your service.
Dexter CRien
brion rDo alignment on the trucks and it would be great
Joseph FRien
CHRISTOPHER AGreat location they always go the extra mile to help customers.
William BThe uhaul truck battery went dead while the truck was in use.
Jada RGive free mileage or some kind of discount
Linda GStaff was all amazing the renting and return policy was so easy!
JENNIFER BLong wait, please consider hiring more people during peak periods. My drop off was great but coming in to reserve the truck and picking up was a lengthy wait. Your employees are very professional and kind.
TRESA Meverything with professionalism congratulations
Sergio QGreat service!!
HAROLD W | Expérience généraleI moved out 6/7/2024
Barbara R | Expérience généralePricing is a factor. I paid 200 plus for a storage unit that we now pay 100 bucks for. I enjoyed my storage unit but the Pricing is ridiculous
Dominque c | Expérience généraleThey are pleasant, it was clean.
Delilah J | Expérience généraleVery kind/helpful staff
Delane H | Expérience généraleMove in was a breeze. I was coached on how to move in the day before. The representative was very informative.
Shannon B | Premières impressionsVery clean storage facility..staff very friendly and helpful!! Great customer service!!!
Wykena J | Expérience généraleNo comment
Terall K | Premières impressionsTruly appreciate the customer service I received and the cleanliness of this location.
MICHAEL P | Expérience généraleTheir Customer service is exceptional..... Great team of people......
Doris S | Expérience généraleThe manager was wonderful. He was very knowledgeable and helpful. We were in an out in a jiffy.
Rita p | Premières impressionsLoclyn was really helpful. Provided a great experience and knew his stuff.
SEANTEL C | Premières impressionsVery nice and efficient staff.
MARCUS J | Premières impressionsMy experience at this facility was a mix. During the first few months It seemed there was always some problem with the gate. The problem seems to be solved now, so maybe Is a problem of the past. The only other negative thing happened when i was ready to leave. My lock, the one they give you when you move in and tell you to use, got stuck and wouldn't open. They charged me $50 to have It removed with a grinder, which took 1 minute of work.
Alessandro D | Expérience généraleWas very smooth transaction and got us set up quickly. Friendly agent, clean facility and efficient process.
Michael G | Premières impressionsThe only thing I would say is you need access to a restroom for these units. A portapotty back there would be appreciated.
Nancy C | Expérience généraleI enjoyed the time I had my storage wit h U haul
Ada M | Expérience généraleTyler K was help helpful .
JULMARA V | Premières impressionsAmazing service from the entire staff! Braylen H was great!!
Brian S | Expérience généraleThe staff is very busy but professional. They take the time to help everyone regarding their specific needs. I'm a patient person so I do understand the nature of the job, because when it was my turn to be helped I received the same good quality care. Hector is amazing!
SHERRY W | Premières impressionsBraylen, the young man who assisted me with the rental, called for help with processing the order. He called for a young lady in the back office. She told him to ask someone else because "I have my shoes off, I told you my toe is hurting". He told her the others were busy. She did not respond further and neither did she come to assist him. Horrible!
AUDREY F | Premières impressionsSunday we picked up the Uhaul & Rented a Storage Unit. I told the young lady to give me the same unit we had before. We get back at 8pm to Unload. There's a Green lock on the unit. We can't access the unit. We have to keep everything in the Uhaul over night. We go back Monday morning @7:30. They take the lock off it's a small unit. It's not what we asked for. We had to wait & get another unit. We unload what we put into storage & left the rest on the truck for our new place. I Pooh notice something leaking from the Uhaul. They come inspect its transmission fluid. We have to get another uhaul . So we had to move everything out that 1 Uhaul into another Uhaul. MY WHOLE SUNDAY & MONDAY WAS RUINED… I have never ran into these issues with Uhaul. Then we still had to pay $44.. We will not be renting from this location again. Everyone be on the phone instead of helping customers. If you rent the unit take the lock off. I had to take off work Monday to finish moving. BAD INCONVENIENCE RO US… HORRIBLE EXPERIENCE
Zakia D | Premières impressionsJacob is the best employee I've encountered in the state of Georgia good dude..real person
BRANDON T | Premières impressionsThis location is the biggest location I've ever visited easy access. Well maintain I really appreciate the accommodation that took place due to me renting online. Thanks again Shana T.
Shana T | Déménagement en ligneStaff didn't offer any discount for me as a returning customer despite me asking. Instead I got a price increase for the exact same size storage unit I rented before.
ANDREA D | Premières impressionsOnly thing sometimes staff (female) out talking not checking customers out making them wait
Lashonda R | Expérience généraleThe staff was helpful and professional. Sometines the wait was more than I 8preferred. Overall good experience.
Jack C | Expérience généraleI got into a serious accident that caused me to be in the hospital for 2months I explained everything to them they auctioned all my belongings mine and my son I asked to at least grab my paperwork they said no everything was already witch was a lie because when I got there to make the payment people was still packing out my storage
DIAMOND M | Expérience généraleAlways professional and friendly and willing to help
Martha N | Expérience généraleThe move-in process was easy and the price (especially with the discount) was great. More importantly, the gentleman who helped me did an excellent job! He helped me with my bundle of boxes, to make sure I could get them to my car. Then he drew a map to show me where my unit was, and took me there (I followed him from my car). He was very attentive to all my many questions and showed me exactly how to enter the building, explained rules, and stayed to make sure I was able to secure the door with the new lock. I feel like if I had more questions, he would have gladly answered them. Moving is a stressful time and I'm grateful to know I can count on y'all to make it easier!
Angelica B | Déménagement en ligneAlways Great customer service!
STEPHANIE M | Expérience généraleThe price for storage is ridiculously high! It's just a dang building with a lock for christs sales!!
Heather N | Déménagement en ligneThe only thing I didn't like or appreciate is that the unit I reserved was not available. Because of this it took me 2 extra hours to make my stuff fit in smaller units.
Kelly C | Premières impressionsThe person that help me at like as if he didn't know what he was doing. He 1st schedule me for the uhaul that delivers the box to your house andvI told him that I am move my items out of my mother's basement due too a leak she has ans I am still waiting to close on a home.
TONYA H | Premières impressionsThe assistant manager Hector was absolutely excellent answered all of our questions was flexible took us right to our storage facility. On a scale of 1 to 10 he rates a 15.
ROBERT W | Premières impressionsI than Jacob and his staff for their professionlism, kindred spirit,and overall their customer service skills and knowledge.
denise s | Expérience généraleWe were sad to leave U-Haul But we had moved to Barnesville Ga with no facilities nearby.
mary h | Expérience généraleMy two year stay was great with this location, whenever I had a problem they always worked it out to satisfy us. Thanks for your services they where great!
Marchello K | Expérience généraleOverall it was a good experience.
darcel c | Expérience généraleDiana was very helpful. Explain everything in great detail. The model for customer service starts with her. Thank you Diana.
ROBERT A | Premières impressions