Customer Reviews for U-Haul Moving & Storage at Eagles Landing

2 044 évaluations

471 Eagles Landing Pkwy   Stockbridge, GA 30281
(Eagles Landing Learning Center)

(678) 379-5018

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(678) 379-5018

471 Eagles Landing Pkwy
Stockbridge, GA 30281
(Eagles Landing Learning Center)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The whole experience was great. You might consider updating drop off locations as they appear to be out dated as the location most convenient not mentioned.

john C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIMI E. 
Évaluation :
4

Furniture covers which I purchased were supposed to be provided when I picked up the vehicle. The staff failed to provide the covers. I had to get a credit when I returned the vehicle.

Evelyn F. 
Évaluation :
3

The vehicle's headlights would not stay on at night which was very dangerous. The location did not have the drop key slot for after hours drop location and there was no one to assist with this issue..

Miyaika R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aime Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santonja B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
2

This was no marked location to drop off the keys. Ended up taking them with me and having to cancel a doctor's appointment to bring the key back the next morning. I was furious to say the least.

CARMELLA M. 
Évaluation :
4

The only issue I had was that I was double charged when I only had a one-day rental. Picked up the vehicle around 8am and returned it about 4pm the same day and was charged for two days. I had to wait on the line for 30 minutes to get a refund for the extra charges. I just feel that the overcharge should not have occurred in the first place. It was a good thing I insisted on getting a receipt.

CARMENLITA J. 
Évaluation :
5

Great customer service! The attendant that checked me in told me I was beautiful! This made my day!

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert M. 
Évaluation :
4

Lower the prices.

Roderick P. 
Évaluation :
3

Have some of the staff be more professional

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M.  |  Expérience générale 
Évaluation :
5

They over charged me in the end now I'm waiting on a refund. Please be more careful with the charges.

Cheree A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cory h.  |  Expérience générale 
Évaluation :
2

The Uhaul that I rented leaked oil on my driveway, Leaving an oil spot 15 inches in diameter.

ROOSEVELT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG P.  |  Expérience générale 
Évaluation :
5

Very nice people. Obviously good management

Mike W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana S. 
Évaluation :
3

The first truck they gave me had a coolant light that stayed on, so I had to start the rental process over again, which put me behind on my schedule. The truck I was given drove like it had square tires. Very, very rough and never smoothed out, even once loaded. It met my immediate needs, but I might try another location or brand next time. A note the truck was very clean.

Ronnie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley P.  |  Expérience générale 
Évaluation :
3

The young lady with very long braids and 3-4 inch fingernails who was receiving returned equipment was very busy.....on her phone! Didn't put it away once while pretending to "Help" remove the trailer and get it parked in it's spot. She did however point to a trailer dolly and let me know they had a Tool I could use to help me remove the trailer off of my truck. And I am aware that nothing will come of this comment, so you should give her a raise. She is probably only making around $10 an hour so increase her salary to $15 or $20 and make her an assistant manager. What ever happened to even a little bit of work ethic? Your company has been around ever since I can remember and to think this is the quality of people you hire boggles the mind! I don't think I will use your company in the future. If you wish to contact me regarding this comment, with a little effort you can find my contact information. I don't expect that will happen. Good day and may you have a safe weekend. Joe

Joseph G. 
Évaluation :
4

This location did not have an option to drop off in another location in Georgia.

Brenda J. 
Évaluation :
3

Make sure if y'all don't have any cargo vans available, the online should say that! Cargo vans are more economical gas wise. Ended up having to rent a 10 foot truck (rain occurred) was offered a truck. Not happy having to rent a gas guzzler!

JEANETTE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M. 
Évaluation :
3

I was not informed of a $20 charge made for after hours drop off. If there was a way to avoid this charge, I would have refrained from leaving it. That instruction was not made clear at ALL.

Lisa G. 
Évaluation :
5

Service was great

DARROYL J. 
Évaluation :
4

The outside of the truck had dried mud on it on both sides. The driver's side door lock sticks. Key would not unlock it. Had to enter the truck from the passenger side. At night the dash board lights did not come on. The back rolling door is rotted and rusted out at the seam where the closed door meets the floor of the cargo box. Service here is good at this location though and this is the first time I've been given poor equipment.

Joel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geraldo H. 
Évaluation :
5

Everything was nice should clean

Marilyn N. 
Évaluation :
4

N/a

Kevin H. 
Évaluation :
4

The guy at the counter was not friendly at all!

Catherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha B. 
Évaluation :
5

Aucun

Nicholas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J.  |  Premières impressions 
Évaluation :
5

Le service à la clientèle était génial. A call to U-Haul stated that the location had a cargo van, but when I arrived to collect it, the location didn't have one, so I rented a small truck. Call center should know what locations have on hand. Merci.

Leonard D. 
Évaluation :
5

Agent was very helpful. My 1st time renting a storage unit and the process was fairly easy.

Carla H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB J. 
Évaluation :
4

Service was fast and friendly. I am completely satisfied.

Alvin H. 
Évaluation :
3

Check out was not ad easy as could be. List the steps . Three different people called after we turned in the truck looking for the keys and the truck.

Nathaniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth h.  |  Expérience générale 
Évaluation :
5

Faster customer service. Thanks. Have a BLessed Day.

shirley M. 
Évaluation :
5

U-Haul of Stockbridge on Eagles Landing Parkway are THEE BEST PEOPLE on the planet. The staff's help, support and overall personality is super wonderful. The Manager , the staff, is humbl, kind and professional. If ever you need a Storage Unit, please seek this property. I had an outside huge unit, for close to 2 years.. the pest control was on point. Not ONE time did I experience seeing any pest, and no pest never accessed the inside of my outside storage.Pest control is so important, even when I was at my storage unit which sat outside, and it was 8pm 9pm I never experienced a pest problem. All my important items were protected. Thank you U-Haul of Stockbridge Eagles Landing for everything  !!

Sheila G.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tabatha B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

habtegiorgis D. 
Évaluation :
5

Excellent service à la clientèle

micheal B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martina E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jewelmarie S.  |  Expérience générale 
Évaluation :
5

The online verification was difficult and I did not complete it. Great service at the counter.

charles M. 
Évaluation :
5

I came into the uhaul after having a very bad day, with low expectacions of acheiving my goal of getting a decent truck, i was wrong the young man that waited or helped me turned my day around. not only was he informative he was eztremly kind. ive been dealing with uhaul for many years, an this is the best expeirence ever. i give the young man an the facility 5 out of 5 STARS. Great Job guys.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bayola B. 
Évaluation :
1

Horrible service and they overcharge on miles driven. Charged me over 300 miles for a week of local driving averaging 10- 15 miles a day. That's stealing from the customer.

Shedrick B. 
Évaluation :
1

I would not recommend this location to anyone due to the fact that they will hit you with charges But you were told you would not be charged for. This location hit me for an additional day's rental when I turn the thing in 10 hours before My 24 hour. Was up. Call corporate and nothing was done still ended up losing $30. I will never use you hard again and will not advise anyone else go to budget even if you have to pay a little more.

DARRELL S. 
Évaluation :
5

Truck should have been checked to verify if gate and ramp was working property. This cost me more money and time. Gate wouldn't always close and ramp was extremely impossible most of time to complete loading or off load. I had to leave the truck at storage twice because I couldn't get the ramp down or gate wouldn't close.

Lachanda P. 
Évaluation :
1

Broken equipment

Antonio H. 
Évaluation :
1

I returned the trailer on Saturday, they were busy and told me to back it in the space and took my name and phone number, sent my receipt on Monday and they charged me for Sun and Mon even though I already returned the equipment… I took a photo that's time stamped showing I returned it …

shelby M. 
Évaluation :
5

Great customer service!!!

Courtney D. 
Évaluation :
5

Received great customer service. That is something rare these days.

Dexter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JADA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREL P. 
Évaluation :
4

See above.

philip A. 
Évaluation :
3

Your staff is unreachable having to wade through the prompts only to be told wait time is 20 mins.

Sharon S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geronald B.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and knowledgeable of their job.

Patricia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAKEEMA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mae D. 
Évaluation :
5

Everything was fine

Fredi F. 
Évaluation :
5

I love this place! If I ever need to store my things again I will definitely come back to this location and this location only!

India J.  |  Expérience générale 
Évaluation :
3

Darlene was wonderful.

Tom T. 
Évaluation :
3

Darlene was wonderful.

GERALD T. 
Évaluation :
5

They staff gets 5 starts for excellence

GARY J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomisha C. 
Évaluation :
5

Great Customer Service and Very Professional/Courteous

Luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeisha H.  |  Expérience générale 
Évaluation :
5

The headlights did not work. Had tobuse highbeams at night. Also has engine fume smell.

Pamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dexter S. 
Évaluation :
1

Nothing at all. Yall are very un professional and rude.

Tyrone D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen N. 
Évaluation :
5

Staff is friendly, knowledgeable and will go out of their way, will recommend facility100 %

TASSY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochell W. 
Évaluation :
5

S.O.

Chinedum A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrania P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele C. 
Évaluation :
4

Your customer service routine is horrible and leave zero to be desire. Your uhaul direct staff is incredible and a few of your phone staff are good, the rest left me hanging (looking at the phone) without explanation or direction. I had a fender bender and the reporting process was smooth ( I purchased extra insurance). Thank you for a positive experience here. The help For Hire is just a gateway to stealing, poor work, extortion for extra money. Both referrals get an absolute middle finger. "Moving made easy and the Big Move moving and cleaning. The first company Loaded my 5 to 7 hours after 4 of their reps said they could do it in 2 to four hours and several items. And they left all the big furniture unpacked. I had to unpack the truck and instruct them to repack one third of a 26 foot truck .This cost me close to $900 dollars for complete incompetence. * The boys worked hard and were polite and respectful. The BIG MOVE ( unloading to a storage unit) they just left without explanation, phone call or a call back. They showed up smelling like pot, and i believe they stole something (my furs). The company, Helpe for Hire reimbursed me in (3 to 4 days)...hopefully!

Tara G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce B.  |  Expérience générale 
Évaluation :
5

I love the staff team work and customer service with the me. They gave a lasting impression for for me above any other I Haul facility of my past experiences. They are a blessing from God  godspeed.

michele c.  |  Premières impressions 
Évaluation :
5

5 stars, EXCEPT for the counter person who sat behind the counter and let some random 'customer' who was conducting NO business take up a full 20 PLUS minutes of his time while he told old military war story after war story, laced with LOUD profanity. Geez, buddy, there were people waiting in line, and you sat there engaging this clown, while he was offending your other customers with his foul mouth. COMMON SENSE

Samuel F. 
Évaluation :
2

Primary drop off location had a open door open gate and no one present.

Curtis T. 
Évaluation :
4

Everything was great… ver clean and well-stocked. Customer service was very good. ONE PROBLEM: when we checked the equipment back in, there were several agents sitting behind the counter helping customers. One of the agents had a man who was NOT a customer leaning over his counter space, regaling him with 20-30 minutes of war story after war story from his military service, his daddy's military service, his friend's military service, with side story after side story thrown in to spice it up. To make it even spicer, he laced his long walk down memory lane with profanity after profanity. Not only was he offending every customer in the store, including several women, but he was VERY LOUD. While customers stood in line waiting to return equipment, the agent fully engaged this clown. Someone needs re-training.

Samuel F. 
Évaluation :
5

Service was excellent

Lakeisha A. 
Évaluation :
3

The rental truck was not clean, and I had to walk to a distant parking lot to retrieve my vehicle.

Samuel R. 
Évaluation :
5

The staff was very welcoming to the state of Georgia & very friendly

Tomeka H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
1

The climate control unit are TOO HOT and the smell was horrible. Upon moving out 1 week after moving and discarding 4 garbage bags 5 personnel came out looking and not 1 said a word until we PAID to discard a mattress. The entire situation could have been handled more discreetly without 5 customers inside sales office knowing what was happening. Very unpleasant the manager did eventually handle the situation after she finished smoking on a golf cart parked behind the hitch and tow units clearly not the smoking area. I will not use this location again in the future.

VERONICA W.  |  Expérience générale 
Évaluation :
5

Thanks for helping out with situation Courtney

JIMMY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYLAND C. 
Évaluation :
1

Someone had stored a freezer with food that had food in it for God only know for how long the food had spoiled and he cleaned out the freezer, the stench was horrific from the time we got there til time we left . We were there for 8 hours or so .! I believe if an attendant would have hbeen overseeing or walking around more . They would have seen and stopped this guy or used some sir freshener or fan. I know there are cameras wmaybe the guy could have been stopped from putting that trash in the trash bin.

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
5

Very fast and easy return process. They really rock!!!

Jose A. 
Évaluation :
5

Vwry professional

Bruce Z. 
Évaluation :
1

There are No cameras in the area where my unit was. Someone got into my unit but did not break the lock I was truly under the assumption that there would be footage to show what had transpired. Unfortunately, no footage was available and in less than one day they had the audacity to inform me that there will be no payout from my insurance because my lock was not broken. Your policy to not have a second lock on the unit is asinine!!!! As long as I had a second lock on the unit there was no break in. The minute I took it off, a break in occurred. I would never recommend this place to anyone! But what I will do is blog about this, so that everyone else is definitely aware of the lack of cameras in this facility.

paula h.  |  Expérience générale 
Évaluation :
3

workers were eating in m face as I checked out. Greasy fingers, ew! unfriendly and unprofessional staff and management. Will not rent from this location ever again!!!!!!!!!!

MARCELL H. 
Évaluation :
5

Building had a smell that seemed like sewage.

Cory B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Everything is OK

Vincent T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jewelmarie S.  |  Premières impressions 
Évaluation :
5

Equipment was in good shape but had a lot of broken glass in it.

Leonard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joann W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chrystal T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAURA T. 
Évaluation :
5

This location always has a truck available

Ambika S. 
Évaluation :
5

Renting from 1 location due to the truck I needed was costly due to distance returning.

arnold w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLA A.  |  Expérience générale 
Évaluation :
5

If you can control the weather, make it cooler in the summer.

Jesse S. 
Évaluation :
5

You guy are a beacon of light to our community!

Anthony M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Princess W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

My stuff were all with mold and mildrew was not exepting to have these problems after paying all this moey every month I have to look for someone niw to clean my things which is going to cost me.

Greg H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chima N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tess D. 
Évaluation :
2

I never had Access to come and do thinks I needed to do when I needed didn't receive a access card to be able to come and go as I needed 3 years of service don't kno why was told I could but never got the card to be able too. Bad Experience for me

GREGORY B.  |  Expérience générale 
Évaluation :
5

They really helped me and I appreciate it.

Genese W.  |  Premières impressions 
Évaluation :
3

I moved in on a Sunday which was the same day I purchase the storage and that was the perfect part. Price was good as well. I got there after 5 to store my stuff at that point the office was closed. The Main sliding door to the units was locked big inconvenience. I called the manager for after hours no response. Even though I called him for another situation that I figured out on my own. Then it was the main sliding door that would of made my experience so much better because it would have been easier dealing with the type of items I had to store. So i'm not sure if I misread that the door will be locked after office hours but that's not helpful or convenient for it to be and using the regular door took a lot more time.

Tyra H.  |  Online Move In 
Évaluation :
3

I think it should be 5 days before a late fee should be added

wendy f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakenya B.  |  Expérience générale 
Évaluation :
3

My credit card was debited for August and I moved out 7/30/22 and let the employee know that I moved out just last week Friday an associate from there called me to ask if I moved out and that caused me to check my cc statement when I discovered you has taken $205,9 of my card, I sent an email this morning and never received an answer I would like to have my money credited back to my card ASAP

Nettamae W.  |  Expérience générale 
Évaluation :
3

No one ever picks up the phone when I used to call to pay my bill

Toni B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey R.  |  Premières impressions 
Évaluation :
5

I had no issues with the storage facility at U Haul I am very satisfied with the experience

clarence d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R.  |  Expérience générale 
Évaluation :
4

Even though I lost my unit. I constantly received calls and emails.

Crystle H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liston H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie M.  |  Online Move In 
Évaluation :
5

Courtney and her co workers always hook me up

GARY J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessie L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn b.  |  Premières impressions 
Évaluation :
5

Lovely center. Look forward to continuing my personal business here.

Jacqueline T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonino n.  |  Premières impressions 
Évaluation :
5

It very pleasant

Yolanda H.  |  Expérience générale 
Évaluation :
3

The last month's rent should be pro-rated.

Joshua R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leon C.  |  Expérience générale 
Évaluation :
5

Great place overall

Winchell N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miya G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keshia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlina C.  |  Premières impressions 
Évaluation :
5

To pay extra for 24 hour access is pricey. Although it is just a low amount…customers are already paying a high price for storage

Michelle T.  |  Premières impressions 
Évaluation :
3

I came in and had to wait when I walked in one person was being serviced and then there were 3 other people standing around someone walked over seen me then told me to come down to the last lane to get help when I get there the lady was acting like she didn’t want to help me she kept asking someone behind her whether or not she should do what her job is and then told me I had to pay the 7,95 for the insurance after that she turned around again and asked the same person if they had change instead of asking me if I had exact change and then was not letting me know what was happening I asked her was there a problem and she stated no before walking away it was so unprofessional and I was indeed upset with her service not to mention we had a 26ft truck coming off of some unforeseen circumstances to her unprofessionalism was disgusting she didn’t even ask me if I needed a hand tuck or anything nor was I given directions on how to get into where my unit was it was just disturbing I will not be referring that location to anyone.

Jasmin E.  |  Premières impressions 
Évaluation :
5

The storage was excellent but it was the moving truck having bugs all through your it was very disrespectful

Ke'Andre G.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

earline h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elrick H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryann C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanazia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akeen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha B.  |  Expérience générale 
Évaluation :
5

Very nice staff place very clean

Latanya P.  |  Premières impressions 
Évaluation :
4

When I say wasn’t clean it was just the restroom in the storage area.

Sheila D S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEMETRIS C.  |  Premières impressions 
Évaluation :
5

Thanks

Anthony S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chemita r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nixon H.  |  Expérience générale 
Évaluation :
5

Great job. They even contacted me right away when I did not secure my lock properly.

Mary M.  |  Expérience générale 
Évaluation :
5

Great !

linda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H.  |  Expérience générale 
Évaluation :
5

I started using this location a couple of years ago. The staff has always been wonderful.

Karshena M.  |  Premières impressions 
Évaluation :
4

Excellent Service

JANE L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAKEYMA W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Magdiel P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Expérience générale 
Évaluation :
5

Well kept, clean felt secure.....

HORACE H.  |  Expérience générale 
Évaluation :
2

I would Recommend for great pricing but customer service is not good at all needs work

HEDDA K.  |  Expérience générale 
Évaluation :
5

They actually referred me to a moving company because I didn't have anyone when I get back to Georgia to unpack my storage and put it in my U-Haul. They also set it up for someone to unpack my stuff when I got here I had no idea you all did that. I was completely stressed they put my mind at ease fast.

yvette m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley E.  |  Expérience générale 
Évaluation :
5

Great service

Ronald J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyante M.  |  Expérience générale 
Évaluation :
1

My furniture was ruined, my latch never worked and always took 15 minutes or so to close with different people trying and I was told I had to come during weekday to get repaired, and I wasn't able to use my card to get in the gate or exit gate without calling and getting corporate office. It was like you bothered the ladies in the front to ask a question and only one had a decent attitude. There is a young girl whose attitude is disgusting. So, I told the young lady I had furniture that was ruined and she says you already closed out. Wow! I paid for insurance and this is what I get. I paid in a timely manner. I even have another storage under my daughter's name and anxious to get my stuff. I pray never to use the service nor recommend. I booked a 26' truck and they literally gave it to customers in front of me. Who didn't have reservations and quickly put me at another location 20 miles away on the day of my love causing me $175 to movers and another labor day. My experience unfortunately was not good and now new furniture ruined. There is another lost of $2500. Gas prices are high and I have been on the road to/from Savannah and Duluth to come to this location. Oh, one time entering there was glass right near my storage and I didn't realize until too late, and I got a flat tire ($145) leaving the place in the evening. Someone should be responsible to check and clean the grounds, as well as the gates prior to us going back there in the morning and afternoons. No lights. The place can't run itself and they have scooters. I know labor is short but this is a great area in Stockbridge and why I chose the location but U-Haul gives it a different name and I will say service stops at Christian Brothers, before getting to your end. Please get better help and qualified people with adequate training not just making stuff up. I was told some real BS and young girl that checked me and my daughter in was charging fees where we spent 2,5 hours going over and over numbers... Waste of time. She was so darn clueless and the to deal with more shenanigans on Saturday and Sunday. Embarrassing to me, wasted my time, rude and ugly attitudes, not helpful, and lacked empathy to apologize.

Gladyn J.  |  Expérience générale 
Évaluation :
5

Great facility!

Shirley K.  |  Expérience générale 
Évaluation :
5

The unit and facility are always clean, well-lit, and easily accessible. The staff members are always courteous and helpful. Parking is convenient and spaces are always available. The facility randomly alarm triggered a few times after I was already inside; I didn't report it to staff. On just one occasion, the elevator doors wouldn't close. I tested the stair doors but they were locked. This could prevent an emergency exit from the higher floors. I did report it to staff but never tested the stair doors after reporting the finding.

Larry D S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel D.  |  Expérience générale 
Évaluation :
5

Very professional staff and facility

clarence d.  |  Premières impressions 
Évaluation :
4

Only 1 elevator and entrance. My unit was on the other side of the entrance.

DANNY H.  |  Expérience générale 
Évaluation :
5

Love the staff and Scott is awesome guy.. Would defiantly recommend friends and family....

Kecia D.  |  Expérience générale 
Évaluation :
1

Very poor

RAYSHAWN S.  |  Premières impressions 
Évaluation :
4

I really appreciate the staff at this facility because my reservation was made wrong and they were willing to help fix the c problem.

Rosalyn R.  |  Premières impressions 
Évaluation :
4

The areas to swipe your access card for entry rarely functioned correctly. Most often I was denied access even though my account was up-to-date and there should be no reason the system shouldn't have approved my access.

Torey H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxann h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell R.  |  Expérience générale 
Évaluation :
5

Jacob was awesome! He has excellent customer service skills. He needs to train some of the others on how to deal with people.

CORRINA J.  |  Premières impressions 
Évaluation :
5

The staff that helped me with everything I needed to know, and being handicap I was well pleased the information that was given to me to better help me. Thank you very much.

JIMMY R.  |  Expérience générale 
Évaluation :
4

The store manager Jacob was very helpful

dominique B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathalie M.  |  Expérience générale 
Évaluation :
1

The short white female store manager and her daughter Elizabeth were rude on numerous occasions. Nothing will be done about this situation anyway but here your review

Aaron D.  |  Expérience générale 
Évaluation :
3

Overall, I had a great experience with Uhaul. Staff was friendly and responsive and accessibility was great. My only issue is that we ending up having roaches in our unit after about a month which was definitely not ideal before moving yo a new home. I was able to spray, lay traps and do weekly maintenance. The office was able to spay once as well.

Callie V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER O.  |  Expérience générale 
Évaluation :
3

Staff was friendly but gave me conflicting information. I was told by the counter employee that I could get the unused days of my storage unit refunded. The manager said that he would not refund it because it was against policy. I told him that I would contact corporate.

WARREN W.  |  Expérience générale 
Évaluation :