Customer Reviews for U-Haul Moving & Storage at Ed Carey

792 évaluations

1218 S Ed Carey Dr   Harlingen, TX 78550

(956) 734-2024

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(956) 734-2024

1218 S Ed Carey Dr
Harlingen, TX 78550

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Outstanding customer service! Really value you as a patron and exceed standards. Fortement recommandé!

stephen s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANSELMO G. 
Évaluation :
1

need better costumer service

ORALIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERALD W.  |  Premières impressions 
Évaluation :
3

Fill the gas tank. Don't play games with the customers having to figure out how much fuel was used. Not all customers are going to lie about their use of the vehicle.

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephan C. 
Évaluation :
5

Excellent customer service at Harlingen Ed Carrey location. The guys working there Sunday afternoon were extremely knowledgeable and helpful .

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaun V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAZIMIERZ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER P. 
Évaluation :
5

he was rude

Jaime G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond R.  |  Expérience générale 
Évaluation :
5

From pick up in McAllen to Salt Lake City, the system was flawless. We were alerted before every movement and every incremental bill/payment. The pickup persons went out of the way to meet our needs. Making changes after SLC arrival was a nightmare, but things eventually worked out because of an unusually kind schedule-er and delivery person.

Harold W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENE Q. 
Évaluation :
5

Excellent service will definitely recommend to family and friends thank you!!

jane a.  |  Expérience générale 
Évaluation :
5

Prompt,, courteous and very professional.

RICARDO I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE LUIS M.  |  Expérience générale 
Évaluation :
5

The only issue I had was the truck I ordered was not at the place for pick up. Turns out that place no longer does business with u-haul. After making calls I was compensated by getting a larger vehicle for the price of the smaller as me was very satisfied

EFRAIN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne B.  |  Expérience générale 
Évaluation :
5

Great service, friendly staff, would highly recommend this location for your U-haul needs.

Mark M. 
Évaluation :
5

Explain the importance of locking the chains to your vehicle or a hitch lock because we had our uhaul literally taken off our truck and stolen. My son just graduated college and was moving to Oregon to start his adult life and had everything in that uhaul, over 25k worth, most importantly his college diploma, birth certificate, social, items he had since he was a child that meant more to him than anything things that are irreplaceable.. I wish I would have been advised of need to place a lock on the chains not just the door, we could have avoided this tragedy.. my baby got to his destination with only the clothes on his back, not even a blanket or bed .. it broke my heart !

Cinndy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathon V. 
Évaluation :
5

Antonio, I think his name was, took care of everything and did an amazing job. Thanks 😊

Richard M. 
Évaluation :
4

A/C was never cold enough. It only got cold when I stopped. Not good when you just finish moving stuff and you want to cool down on ride back.

JESSIE R. 
Évaluation :
2

Poor customer service from the pickup location. Picked up the dolly and got home, only to find out the left blinker was not working. Called the pickup location to see if I could bring back and switch dollies. I was told that I needed to contact U-Haul help center. Waited for 1 hour to be told that it would be 90 minutes for the repair person would be there. Help center and repair person were very nice and helpful. I was informed by the help center that they should have taken the trailer back and given me a different one. Not happy with the pickup location as they caused by depart time delayed by four hours.

ROGER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon B.  |  Expérience générale 
Évaluation :
4

Sunday 5 pm hour was not accessible and created a big inconvenience for a lady driving a large truck and trailer .

MONICA E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD F. 
Évaluation :
5

Allow a late check-in instead of charging for another day

JEANA L. 
Évaluation :
5

Nothing. Customer service was great, friendly, offered a water! Great experience.

RONALD R. 
Évaluation :
1

I specifically told the location where i picked up the uhaul i would keep it for 2 extra days. The drop of location continued to call me to see why i hadn't returned it. When i did return it, i was 3 mins shy of closing time (7pm EST) the gentleman had already closed up shop and refused to help me. Told me to do it online and follow the steps. But regardless i was already charged another day even though i got there before closing time. And they charged 2 extra days for a tow dolly when i dropped it off the very next day i got it. Horrible customer service.

THERESA R. 
Évaluation :
5

While the box did not arrive to us in Pharr, TX during the two hour window for drop-off, the delivery driver made up for it leaps and bounds. His name is William and he's the only driver in the Valley. He is an amazing human and was super helpful. Honestly, U-Haul has been really great to work with throughout this process. I received several confirmation calls once the U-Box order was placed which was helpful and lessened my fear that the box wouldn't show up or the order would somehow get lost. Again, William out of Harlingen is a keeper. Very kind and respectful, the man deserves a raise like big time!

Kim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN S. 
Évaluation :
1

Horrible SERVICE FROM THE STORE MANAGER!!! IM NEVER GOING TO RENT AGAIN..

Ricardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley D. 
Évaluation :
3

One of the customer service reps thought they explained something to me but when dealing with this same agent I discovered that I hadn't been told the information. The agent hot a little defensive and said that they had told me at an earlier visit. What I noted, that might have led to me not understand or hear what supposedly had been told me was this: the agent was soft-spoken, spoke fast, like reciting a memorized script and was wearing a mask and stood behind a large plastic screen. The 4 x8 enclosed trailer was older and had rusty areas and hinges, locking bolt and other areas of rust.

PRISCILLA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar G. 
Évaluation :
5

Awesome place to go to ! I give this a five star

Hector A. 
Évaluation :
3

Less of a military attitude

PHILIPPE P. 
Évaluation :
5

Very helpful. and fast.

LARRY HARRY S. 
Évaluation :
5

Thanks for the lock :)

Valerie G.  |  Online Move In 
Évaluation :
5

Great and quick service !!!

GRACIELA M. 
Évaluation :
4

1st truck pick up did not turn on, but was given another truck. Had to rent a second truck, last minute, truck was available,BUT felt like it didn't want to be rented to me, by the way I was told it was only available for 24 hours, that's all I needed it for. The tone was so direct and not friendly. It's either available or not period. 2nd truck over heated at 1:30am when I was ready to return, it was taken care of real quick and truck was picked up.

ARACELI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eloy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS D. 
Évaluation :
5

Nothing I can think of.

ORVIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Very knowledgeable and friendly

Stephanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN C. 
Évaluation :
4

Request Google mapping to correct their location info to make it easier to find !

DANIEL N. 
Évaluation :
3

Go the extra mile to answer customers questions without letting them think you don't really want to help

Amy C. 
Évaluation :
5

The employee who assisted me was very professional.

Eva C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTYNE F. 
Évaluation :
1

I was very disappointed when we went to access our 4 uboxes on July 18th. I told an owner on Friday that we needed them down on Sunday at 9 am. He said no problem. We arrive at 9. Nobody had heard anything about it. It took AN HOUR for a guy to get them down & even then we had to tell him how to do it & where to put them. He was going to just make us access them from the inside of the warehouse. That would NOT HAVE WORKED. I finally said how it needed to be done. He must have had no experience on using the forklift as he was slow as molasses. Very upset as we were on a tight schedule.

Ann M. 
Évaluation :
3

Felt the customer service person was a bit rude with his tone of voice

ADAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larri L.  |  Premières impressions 
Évaluation :
5

Nothing. It was a large spacious facility and the employees were efficient and pleasant.

Clifton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward T. 
Évaluation :
5

Best one in Harlingen

Jeanne J. 
Évaluation :
5

Very efficient and professional.

Laurie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE LYNN B. 
Évaluation :
3

Do the process to get keys quicker. I reserved my truck for 8:30 and did not get it till 9.

FIDEL C. 
Évaluation :
5

Everything was great at the drop off point.

HAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMEO M. 
Évaluation :
4

Merci

KEVIN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENTINO H. 
Évaluation :
5

More customer service advisors

JESUS A. 
Évaluation :
5

I preferred to unload my trailer but most people don't. There was no staff working the return booth when I arrived. I'd make sure there is someone helping customers with returns

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason J. 
Évaluation :
5

Le service à la clientèle était génial.

DONALD C. 
Évaluation :
5

Just moved across country with Uhaul U-boxes. Uhaul was wonderful to work with, very professional, answered all my questions. The boxes were in great condition, very clean. Provided plenty of blankets. Je les recommande fortement. 

Kirby W. 
Évaluation :
5

The staff at both facilities were so helpful, it was great customer service. I am very pleased with the way I was treated.

rudy l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET S. 
Évaluation :
5

Easy access and roomy

Thomas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

They continue to impress me with their service.

Antonia V. A. 
Évaluation :
2

Drop off location took a while to assist me in returning the truck

LOUIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea M. 
Évaluation :
5

Very helpful, knowledgeable ,clean

JUAN G.  |  Premières impressions 
Évaluation :
5

Trailer was not available until two hours after my original pickup time

MICHAEL M. 
Évaluation :
5

The u-haul website to drop off is very frustrating. I could not get the location sharing to work on my IPhone and it was very upsetting to see that I would be charged money by not using the online drop off.

JOHN S. 
Évaluation :
5

I would recommend this location and in particular Joseph Rosas the manager of this location, Joseph always goes above and beyond and is always a phone call away, the equipment is always clean, Working, and well maintained.

ALFREDO A. 
Évaluation :
5

They were very accommodating and friendly. They took the time to answer questions and explain their services.

Antonia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGIE J. 
Évaluation :
5

Let me tell you that Mr. Antonio DiBenedetto was outstanding!! The patience, courtesy, knowledge of the equipment and how to use it, detail on explaining contract clauses that are important to the customer, etc. While still maintaining a smile & his cool due to having several people at store was IMPRESSIVE!! You have an amazing employee representing your company. He deserves recognition!

CLAUDETTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Griselda M. 
Évaluation :
5

Customer service is excellent!

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYMARA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO P. 
Évaluation :
1

Horrible customer service. Was lied to by an employee about dropping off late rented a storage unit in the morning and told them if it was okay if I came back later and if I would be charged and they said no it was fine and I wouldn't be charged. They tried charging me over 75$ for being late when an employee told me it was fine and I didn't have to take till later. Daniel was the employee. Mark was very rude cursed at my husband and cursed at me too he said he was allowed to speak to us however he liked because my tone of voice was upsetting. I've never heard about an employee being able to curse just because I changed my tone to more serious since he kept laughing and laughing because I said I wouldn't pay the money. I also asked him to check the cameras and audio when his employee told me about it being okay and he never did. He also said we were never allowed to rent ever again mark also had a child with him the whole time he was there working age 10 years old or 12 with him in the uhaul we were turning in during working hours the child was sitting on the seat jumping around I didn't know U-Haul allows children to be brought to work and jumping around a U-Haul I was turning in what is he would've broke something in there and the blame would've been put on us. Over all not professional not once did the actual manager contact us to saying anything. He told his employee mark to just clear the uhaul because he didn't wanna deal with our “shit”. HORRIBLE experience.

MARCOANTONIO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Outstanding customer service!

WILMA S. 
Évaluation :
5

Very friendly and helpful would recommend very highly. Was very convenient for me moving my stuff.Thank You!!

jane a.  |  Premières impressions 
Évaluation :
5

Very friendly at return

JOHN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO JR V. 
Évaluation :
5

Only thing I didn't like was having to drive about 20 miles one way to pick up auto transport. Seems like haul could make sure rented items were at same place or at least same town otherwise all else was good

MICHAEL L. 
Évaluation :
5

Still have truck but great experience so far.

Carrie F.  |  Premières impressions 
Évaluation :
5

The representative was very helpful and respectful. I got exactly what I needed. Merci

Angela V.  |  Premières impressions 
Évaluation :
5

Juan was very helpful and took time to explain everything. I would recommend this storage facility.

Crystal L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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