Le client n'a pas laissé de commentaire.BRIDGET S.
Customer Reviews for U-Haul Moving & Storage at Ed Carey
Pour nous contacter
Harlingen, TX 78550
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easy access and roomyThomas G.
Marco was awesomeanna c. | Premières impressions
Le client n'a pas laissé de commentaire.ROSE O. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES D.
They continue to impress me with their service.Antonia V. A.
Drop off location took a while to assist me in returning the truckLOUIS S.
Le client n'a pas laissé de commentaire.Jeanne J.
Le client n'a pas laissé de commentaire.Chelsea M.
Very helpful, knowledgeable ,cleanJUAN G. | Premières impressions
Trailer was not available until two hours after my original pickup timeMICHAEL M.
The u-haul website to drop off is very frustrating. I could not get the location sharing to work on my IPhone and it was very upsetting to see that I would be charged money by not using the online drop off.JOHN S.
I would recommend this location and in particular Joseph Rosas the manager of this location, Joseph always goes above and beyond and is always a phone call away, the equipment is always clean, Working, and well maintained.ALFREDO A.
They were very accommodating and friendly. They took the time to answer questions and explain their services.Antonia A. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl S.
Le client n'a pas laissé de commentaire.MARGIE J.
Let me tell you that Mr. Antonio DiBenedetto was outstanding!! The patience, courtesy, knowledge of the equipment and how to use it, detail on explaining contract clauses that are important to the customer, etc. While still maintaining a smile & his cool due to having several people at store was IMPRESSIVE!! You have an amazing employee representing your company. He deserves recognition!CLAUDETTE G.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.GEORGE G.
Le client n'a pas laissé de commentaire.Griselda M.
Customer service is excellent!DAVID D.
Le client n'a pas laissé de commentaire.AYMARA A.
Le client n'a pas laissé de commentaire.TONY A.
Le client n'a pas laissé de commentaire.CARLOS T.
Le client n'a pas laissé de commentaire.STEVEN S.
horrible location rude and unprofessional. Employees are allowed to curse at customers and laugh in there face while having a serious matter (MARK) he also had his child around the whole time jumping around and playing while working. You can check cameras for that as well!yadira d. | Premières impressions
Le client n'a pas laissé de commentaire.ANTONIO P.
Horrible customer service. Was lied to by an employee about dropping off late rented a storage unit in the morning and told them if it was okay if I came back later and if I would be charged and they said no it was fine and I wouldn't be charged. They tried charging me over 75$ for being late when an employee told me it was fine and I didn't have to take till later. Daniel was the employee. Mark was very rude cursed at my husband and cursed at me too he said he was allowed to speak to us however he liked because my tone of voice was upsetting. I've never heard about an employee being able to curse just because I changed my tone to more serious since he kept laughing and laughing because I said I wouldn't pay the money. I also asked him to check the cameras and audio when his employee told me about it being okay and he never did. He also said we were never allowed to rent ever again mark also had a child with him the whole time he was there working age 10 years old or 12 with him in the uhaul we were turning in during working hours the child was sitting on the seat jumping around I didn't know U-Haul allows children to be brought to work and jumping around a U-Haul I was turning in what is he would've broke something in there and the blame would've been put on us. Over all not professional not once did the actual manager contact us to saying anything. He told his employee mark to just clear the uhaul because he didn't wanna deal with our â€œshitâ€. HORRIBLE experience.MARCOANTONIO J.
Le client n'a pas laissé de commentaire.Richard R.
Outstanding customer service!WILMA S.
Very friendly and helpful would recommend very highly. Was very convenient for me moving my stuff.Thank You!!jane a. | Premières impressions
Very friendly at returnJOHN Z.
Le client n'a pas laissé de commentaire.ROBERTO JR V.
These guys were the best!BRANDON W. | Expérience générale
Only thing I didn't like was having to drive about 20 miles one way to pick up auto transport. Seems like haul could make sure rented items were at same place or at least same town otherwise all else was goodMICHAEL L.
Le client n'a pas laissé de commentaire.kristy c. | Expérience générale
Le client n'a pas laissé de commentaire.JAMI-LEIGH R.
Very helpful staffDANIEL E.
UHaul provided a horrible experience. We had a reservation in Port Isabel and arrived to find no vehicle. Had to get to Harlingen (1 hour away) to obtain a van and pay the mileage. UHaul customer support could not be worse. Disconnected numerous times. Spent hours trying to find a remedy. One should not have to call back six times to get help or answers. UHaul reps were generally unsympathetic and unskilled. Two of them hung up on us. We were kind and calm in all conversations. As a contrast, the guys at the Harlingen location were great.KEVIN S.
Our pickup location was changed without notice.ARTURO P.
No complaints....attendant was very helpfulMICHAEL K.
Mr Rosas was very nice and efficient in getting papers and hooking up trailer.DALE H.
OK HAVE USED BEFORELarry R.
Le client n'a pas laissé de commentaire.leroy V.
Le client n'a pas laissé de commentaire.RUTH M.
Excellent service, very friendly, willingness to want to help customers.REYNALDO R.
Le client n'a pas laissé de commentaire.KATHY C.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.OKUNLOLA O.
Le client n'a pas laissé de commentaire.Lamar C.
Manager was very helpful & pleasant would rent my next truck at this locationJERRY R.
Le client n'a pas laissé de commentaire.Rich V. | Expérience générale
Le client n'a pas laissé de commentaire.Rene F.
Le client n'a pas laissé de commentaire.Anthony C.
Very dicieving and not concern about future customers. Will not come back at all. This is the second time this has occurred and will report to better business B. And also google reviews.JOSE F.
Picked up vehicle during travel AC didn't work for the whole 600 miles of travelJOE G.
Le client n'a pas laissé de commentaire.DAWN E.
Le client n'a pas laissé de commentaire.FRANCIS MICHAEL Z.
Everything was great except the initial application for the storage unit. "Give the name of someone we can contact." Then, "Now we need the name of someone we can't contact." This was both difficult and puzzling.Philip T. | Expérience générale
Markos was the best. Great credit to U-Haul, his store and himself. Excellent service.EDWARD R.
Le client n'a pas laissé de commentaire.Arthur T.
When we decided to use the U-Haul boxes, it was because our first months were supposed to be free, according to the advertisements I received. I have been charged for each month that my goods were stored. If this is how you go about things, I cannot ever recommend your services to anyone.SAM C.
Everything was great !!!Bryant H.
Need to check the lighting installation thoroughly before letting the driver leave. Not a good experience at all.DAVID S.
Best moving service everJAIME L.
From your customer service rep Marco in Harlingen tx (ed carey location) to the guy that checked us in (el paso tx) -Thank You! Everyone was great and helpful!LISA ANNE B.
Everything went great. No suggestions.mario B.
Le client n'a pas laissé de commentaire.ANTONIO G.
Le client n'a pas laissé de commentaire.Jerry K.
Le client n'a pas laissé de commentaire.GABRIEL S.
The only complaint I have is when I got a call from Uhaul the rep's tone was as if he were very upset with me. It was loud and angered. CS calls need to be taught.Noelia D. | Expérience générale
Put the house number on the front of the building. On Ed Carey Drive. Update on line locations in San Benito. Print drop off locations on loan agreement.Mark C.
Le client n'a pas laissé de commentaire.STEVEN T. | Expérience générale
Le client n'a pas laissé de commentaire.jessica E.
No improvements needed. Clean trucks, good customer service and easy to order online.KASSANDRA C.
It would be nice if your associates would slow down their speech when on the telephone. In general I believe Hispanics have a tendency to speak very fast and while speaking on the phone with them it can be hard to understand what they are saying. The NO comment above refers to worn safety chains on the trailer I used. The associate that un-hooked the trailer when I returned was aware of this and was going to replace them that afternoon .WILLIAM B.
Le client n'a pas laissé de commentaire.VICTOR H.
Great guys at the Ed Carey store!LADYE L.
Le client n'a pas laissé de commentaire.Paccer S. | Expérience générale
N/A Excellent service.RACHEL C.
Le client n'a pas laissé de commentaire.asa W.
Le client n'a pas laissé de commentaire.MARTIN P.
Good service and helpful staffNOE D.
Le client n'a pas laissé de commentaire.Amanda R.
Le client n'a pas laissé de commentaire.JUAN RUBEN J.
Le client n'a pas laissé de commentaire.Maricela R.
Very nice,convinent and clean 👍👍MANUEL G. | Expérience générale
Le client n'a pas laissé de commentaire.Jose G.
I always had access to my storage unit. Everyone including the manager was always friendly and helpful to any thing I ever needed. I will definitely use this storage facility again and do recommend it to everyone!Susan W. | Expérience générale
Le client n'a pas laissé de commentaire.Sonia C. | Expérience générale
Very helpful staff member made the rental esay and quick. The return was also very fast and easy.SANTOS C.
Le client n'a pas laissé de commentaire.KENNETH EDWARD M.
Le client n'a pas laissé de commentaire.steven E.
The man who waited on us was very helpful, polite, and experienced. Great employee.Christine A. | Premières impressions
Everything was well kept. Instruction in the cabin were clear enough an inexperienced person like myself was able to catch up.MANUEL M.
Trailer has been well used. Graffiti on the side covered partially with paint. Many songs and dents in trailer. It worked yes, but not very pretty at all.Randall W.
Le client n'a pas laissé de commentaire.SONJA H.
Le client n'a pas laissé de commentaire.LINDA D.
Le client n'a pas laissé de commentaire.Meredith W.
They could've let me know the actual size was not actually 6'x12' and really 4'9â€ entry way. My tractor did not fit and actually paid for a trailer I could not even use to do what I was renting it for. So $ down the drain.ESIQUIEL M.
Le client n'a pas laissé de commentaire.MICHAEL ANTHONY G.
Le client n'a pas laissé de commentaire.LAWRENCE M.
answering the phone was the only issue. Other than that it was a smooth, professional, courteous experience.clarisa l. | Expérience générale
Not much everything went smoothRosendo A.
Le client n'a pas laissé de commentaire.David A. | Expérience générale
The gentleman who helped me when I picked up the truck was great. Very polite and friendly. Explained everything well. Will rent from here again. Dropping off process was quick as well.DOMINGO R.
Excellent customer service ! Ed Carrey Harlingen !NATALIA C.
Le client n'a pas laissé de commentaire.MARTHA B.
Le client n'a pas laissé de commentaire.RICHARD T.
Easy dropKathryn A.
Great customer serviceðŸ˜ŠEFRAIN G.
Le client n'a pas laissé de commentaire.Bradley B.
Le client n'a pas laissé de commentaire.MARIA S.
S.O.RENAE A M.
great service I will be choosing U-Haul again. the guy at the Ed carey branch is such a nice guy. thank youDAVID H. | Expérience générale
Le client n'a pas laissé de commentaire.JUAN G.
Le client n'a pas laissé de commentaire.ISIDRO G.
Very professional group...we had an excellent experienceJoanne A.
Le client n'a pas laissé de commentaire.DEVIN R.
No need for any improvement.MELISA B.
I WILL ALWAYS BE GREATFUL UHAUL WAS OPEN ON LABOR DAY. YOUR STAFF WAS QUICK AND EFFICIENT. I WOULD ALWAYS HIGHLY RECOMMEND U-HAUL.Edith R. | Expérience générale
Le client n'a pas laissé de commentaire.crystal g. | Expérience générale
Always a pleasant help when I need to move & store...thank you UhaulMarta T. | Expérience générale
Le client n'a pas laissé de commentaire.bryan k. | Expérience générale
U-Haul has a very well-designed system for your storage needs. I have used other storage facilities in several Texas cities and in other states. This U-Haul facility is by far the best. The staff are friendly, helpful, and professional.Cecil W. | Premières impressions
Le client n'a pas laissé de commentaire.Steven K. | Expérience générale
Thank you for being available when we needed you!Yolanda B. | Expérience générale
Due to Coronavirus/Covid 19, and enforced Shelter in Place, Joseph, the manager worked with me. A 1 000 $fine was placed and 180 days in jail for people being out in the streets and not obeying the Shelter In Place regulations. Per city, essential meant workers for ambulance, police, fire dept., hospitals & groceries. I told them that as soon as they we were allowed to be out, I'd go for my things. The city opened May 4th and the same week, I moved my things as promised. There were no fees, late fees & etc. for leaving things their because of the virus. It is wonderful that U-Haul works with the customers and the community to help prevent the virus. I am grateful for their understanding and highly recommend their business and help.Maria E. | Expérience générale
the manager Joseph was so great! he explained everything I had questions about before i even asked them! very friendly! great great service!Jason Q. | Premières impressions
Still have truck but great experience so far.Carrie F. | Premières impressions
Good customer service, always clean and well lit. Merci.Norma S. | Expérience générale
Check in and out was easy.Clean and well lit.I had little interaction with staff. Secure and safe place to store.Jacky I. | Expérience générale
The particular location where I rented often was busy. Although that's good for business, on every occasion, there was never enough employees available to assist customers. I understand there are currently circumstances beyond our control right now but this problem goes back for months. The wait in line was often over 30 minutes and my final bill transaction happened after hours because of a lack of staffing. That lack of staffing later lead to a problem where I had to defend my integrity on whether or not I closed out my account.Michael O. | Expérience générale
Le client n'a pas laissé de commentaire.Georgina G. | Expérience générale
Le client n'a pas laissé de commentaire.allen r. | Expérience générale
Well run and very professional.James D. | Expérience générale
LimpiolDaniel D. | Expérience générale
It worked just fine for me no problems at all.blake m. | Expérience générale
Storage facility is clean and secure.GABRIEL D. | Expérience générale
Front desk did go a little above in our last minute dilemma. Although needs to be a little more attentive and professional. Other than that, storage facility was very well kept.raoul p. | Expérience générale
Great customer service from the representativesMike F. | Premières impressions
Very good overall experienceGERARDO V. | Expérience générale
The representative was very helpful and respectful. I got exactly what I needed. MerciAngela V. | Premières impressions
Juan was very helpful and took time to explain everything. I would recommend this storage facility.Crystal L. | Premières impressions
Well Done! From the start to the completion. Luis Chacon was outstanding as well all the staff.blake m. | Premières impressions
Clean and well-maintained facility. Easy access to the facility as well as to my rental unit. Staff always ready to help.Juan M. | Expérience générale
Awesome team.Roberto G C. | Premières impressions
Staff is super friendly. Very helpful.Amanda B. | Expérience générale
My stuff got wet somehow. A lot of my item have mildew now. waiting to see how much I will have to throw away. It looks like the storage unit was flooded somehow.Travis M. | Expérience générale
Customer service was great the facility we went to very clean the employee that helped us out was very nice and.knowledgeable explained everything I mean just great service loved it.Jose C. | Premières impressions
Joseph and his staff were very helpful in the selection of my climate controlled storage and the return of the truck that I used for my move.Thomas S. | Premières impressions
Great Service!DAVID B. | Expérience générale
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